Product Designer

📍 Job Overview

Job Title: Product Designer Company: Zencargo Location: London, England, United Kingdom Job Type: Full Time Category: Product Design / GTM Operations Date Posted: February 06, 2026 Experience Level: Mid-Level (2-5 years) Remote Status: On-site (Hybrid potential implied by "Telecommute" and London location, requiring clarification)

🚀 Role Summary

• Design intuitive and user-centered digital experiences for complex supply chain and logistics workflows, directly impacting Zencargo's platform.
• Lead end-to-end product design processes, from initial user research and problem discovery through to UI design, prototyping, and final delivery.
• Collaborate closely with Product Managers and Engineers to iterate on features, ensuring seamless integration and a cohesive user experience.
• Contribute to the growth and evolution of Zencargo's design practice and culture, advocating for design principles and exploring emerging technologies like AI.

📝 Enhancement Note: The "Telecommute" location type combined with a specific London address suggests a hybrid work model. This role is categorized under Product Design with a GTM Operations slant due to its impact on customer-facing platforms and user experience, which is critical for Go-To-Market success.

📈 Primary Responsibilities

• Conceptualize, design, and deliver user-friendly digital products and features that streamline complex supply chain and logistics operations for Zencargo's clients.
• Conduct thorough user research, including interviews and data analysis, to deeply understand customer needs, pain points, and behaviors within the freight forwarding domain.
• Translate user insights and business requirements into high-fidelity wireframes, interactive prototypes, and polished UI designs.
• Partner with Product Management to define product strategy and roadmap, and collaborate with Engineering teams to ensure accurate and high-quality implementation of designs.
• Actively participate in design critiques, workshops, and strategy discussions, providing constructive feedback and advocating for user-centered design principles.
• Contribute to the development and maintenance of Zencargo's design system, ensuring consistency, scalability, and efficiency across the platform.
• Proactively explore and integrate emerging technologies, such as AI, into design solutions to enhance user experience and platform capabilities.
• Champion and help mature Zencargo's growing design culture, fostering a collaborative and innovative environment.

📝 Enhancement Note: Responsibilities are inferred from standard Product Designer roles within SaaS/platform environments, emphasizing user research, UI/UX design, cross-functional collaboration, and contributions to design systems and culture. The focus on supply chain and logistics workflows is drawn directly from the job description.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, HCI, Computer Science, or a related field, or equivalent practical experience, is generally expected for mid-level roles.

Experience:

• 4-5 years of professional experience in product design, with a strong focus on digital products.
• Demonstrated experience within a SaaS or platform-based product environment is highly preferred.
• Proven track record of leading design initiatives from concept to delivery.

Required Skills:

• Product Design: Expertise in the full product design lifecycle, including user research, ideation, wireframing, prototyping, and UI design.
• User-Centered Design: A deep understanding of user-centered design principles and methodologies, with a demonstrated ability to apply them effectively.
• UI/UX Design: Proficiency in creating intuitive, accessible, and visually appealing user interfaces and seamless user experiences.
• Prototyping: Skill in creating interactive prototypes using tools like Figma, Sketch, Adobe XD, or similar, to test and communicate design concepts.
• Collaboration: Proven ability to work effectively within cross-functional teams, including Product Management and Engineering, fostering strong working relationships.
• Communication: Excellent verbal and written communication skills in English, with the ability to articulate design decisions clearly and persuasively.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to tackle complex workflow challenges in the logistics and supply chain domain.
• Attention to Detail: A meticulous approach to design, ensuring high standards for usability, craft, and polish in all deliverables.

Preferred Skills:

• User Research: Experience conducting qualitative and quantitative user research, including user interviews, surveys, and usability testing.
• Design Systems: Experience contributing to or managing design systems, ensuring consistency and efficiency across products.
• SaaS/Platform Experience: Direct experience designing for complex B2B SaaS platforms, particularly in logistics, supply chain, or freight forwarding.
• AI Trends: A keen interest and understanding of emerging AI technologies and their potential applications in product design.
• Resilience & Enthusiasm: A proactive and resilient attitude, comfortable navigating ambiguity and driving initiatives forward with passion.
• Curiosity & Learning: A strong appetite for continuous learning and staying updated on design trends, tools, and technologies.

📝 Enhancement Note: The experience level of "2-5" years from the AI assessment is refined to "4-5 years" based on the explicit requirement in the job description. Preferred skills are inferred from the role's context (SaaS, complex workflows, AI trends) and standard expectations for mid-level product designers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate Thoughtful Problem-Solving: Showcase case studies that clearly articulate the problem, your design process, the solutions you proposed, and the rationale behind your decisions.
• User-Centered Design Emphasis: Highlight how user needs and research informed your design choices, including evidence of user testing and iteration.
• End-to-End Project Examples: Include examples of projects that span the entire product lifecycle, from discovery and wireframing to high-fidelity UI design and prototyping.
• UI/UX Craftsmanship: Present high-quality visual design examples, demonstrating attention to detail, usability, and aesthetic appeal.
• Collaboration Context: Briefly describe your role within the team and how you collaborated with Product Managers and Engineers on the featured projects.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you've designed or improved complex user workflows, particularly in a B2B or platform context.
• User Research & Validation: Detail your approach to conducting user research and how you used insights to validate design decisions and iterate on solutions.
• System Integration & Consistency: If applicable, showcase experience with design systems, demonstrating an understanding of maintaining consistency and scalability across a product suite.

📝 Enhancement Note: The job description explicitly requires a portfolio. This section details what a strong product design portfolio should contain, emphasizing the specific needs of a role focused on complex workflows and user-centered design in a SaaS environment.

💵 Compensation & Benefits

Salary Range: Based on the mid-level experience (4-5 years), London location, and the tech/SaaS industry, the estimated salary range for a Product Designer in London typically falls between £50,000 and £75,000 per annum. This range can vary based on specific skills, the candidate's portfolio quality, and the company's compensation philosophy.

Benefits:

• Competitive Salary: As outlined above, reflecting experience and market rates.
• Comprehensive Health Coverage: Likely includes medical, dental, and vision insurance, common in the UK tech sector.
• Generous Paid Time Off: Standard holiday allowance, plus potential for additional days for personal use or sick leave.
• Professional Development: Opportunities for training, conferences, and workshops to enhance design skills and stay updated on industry trends, particularly in AI.
• Pension Scheme: Employer-matched pension contributions are standard for full-time employees in the UK.
• Hybrid Work Environment: Potential for a flexible hybrid work model, balancing on-site collaboration with remote flexibility.
• Stock Options/Equity: Possible inclusion of company stock options or equity, common in growing tech companies.
• Team Events & Socials: Opportunities to connect with colleagues and foster a strong team culture.

Working Hours: The role is listed as Full Time, typically implying around 40 hours per week. While the location is on-site in London, a hybrid model may offer some flexibility in daily scheduling.

📝 Enhancement Note: Salary estimate is based on London tech market data for mid-level Product Designers and the specified experience range. Benefits are typical for UK-based tech companies and inferred from standard offerings for full-time roles. The "Telecommute" designation suggests potential for hybrid work, which is noted.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Logistics, Freight Forwarding, SaaS. Zencargo operates in the rapidly evolving digital freight forwarding space, aiming to revolutionize global trade through technology. This means a dynamic environment focused on innovation, efficiency, and customer solutions. Company Size: While not explicitly stated, Zencargo is a growing tech company. A mid-level designer implies the design team is established enough to provide mentorship but likely still growing and evolving. This suggests an environment where individual contributions have significant impact. Founded: Zencargo was founded in 2017. This indicates a company that has moved past the startup phase and is in a growth and scaling period, with established processes but still fostering an agile and innovative culture.

Team Structure:

• Product Teams: The designer will join a cross-functional product team, typically comprising a Product Manager, Product Designer, and several Software Engineers.
• Reporting: Likely reports into a Head of Product, Design Lead, or Senior Product Manager, with close collaboration across Product and Engineering departments.
• Cross-functional Collaboration: High degree of collaboration is expected between Product, Design, Engineering, and potentially Go-To-Market teams (Sales, Marketing, Customer Success) to ensure the platform meets market needs and customer expectations.

Methodology:

• Agile Development: Expect an agile or lean development methodology, involving iterative cycles, regular stand-ups, and continuous feedback loops.
• Data-Driven Decisions: Emphasis on using user research, analytics, and feedback to inform design and product decisions.
• Design Thinking Principles: The company's vision suggests an approach grounded in understanding user needs and iteratively solving problems.

Company Website: https://www.zencargo.com/

📝 Enhancement Note: Company context is derived from the provided URL and general knowledge of tech companies in the logistics sector. The culture is inferred to be innovative, collaborative, and user-focused, typical of scaling SaaS companies.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires significant autonomy in executing design tasks and contributing to problem definition, but likely involves guidance from senior designers or leads on strategic product direction. It's a crucial step for developing expertise in a specialized domain like logistics tech.

Reporting Structure: The designer will report into a product leadership role, working within a dedicated cross-functional product team. This structure fosters direct collaboration and allows for immediate impact on product features.

Operations Impact: The Product Designer plays a pivotal role in shaping the user experience of Zencargo's digital platform. This directly influences customer acquisition, retention, and satisfaction, which are critical drivers of revenue and market share. By making complex logistics processes intuitive, the designer contributes significantly to the company's mission of making supply chains a competitive advantage for their clients.

Growth Opportunities:

• Design Specialization: Opportunity to deepen expertise in specific areas of product design, such as complex workflow design, data visualization, or AI-driven product features within the logistics domain.
• Leadership Potential: With proven success, potential to move into Senior Product Designer, Lead Product Designer, or Product Design Manager roles, mentoring junior designers and influencing product strategy.
• Cross-functional Exposure: Gaining a deep understanding of the logistics industry, product management, and engineering processes, broadening career options within or outside Zencargo.
• Skill Development: Continuous learning opportunities, especially around AI and emerging design technologies, supported by the company's culture.

📝 Enhancement Note: Career analysis is based on the "Mid-level" designation and common growth paths for product designers in tech companies. The "Operations Impact" section highlights the role's contribution to the business's commercial success.

🌐 Work Environment

Office Type: Zencargo has a physical office in London (The Sweeps Building, 6-7 St Cross Street, London, EC1N 8UA). Given the "Telecommute" and "On-site" designations, it's likely a hybrid office environment where employees are expected to be present for a portion of the week.

Office Location(s): The primary office is located in a central London area, suggesting good accessibility via public transport.

Workspace Context:

• Collaborative Spaces: The office is likely designed to facilitate collaboration, with meeting rooms, open work areas, and potentially dedicated design studio spaces.
• Tools & Technology: Access to standard design software (Figma, etc.), collaboration tools (Slack, Jira), and company hardware.
• Team Interaction: Opportunities for regular face-to-face interaction with Product Managers, Engineers, and fellow designers, fostering a strong team dynamic and facilitating quick feedback loops.

Work Schedule: Full-time hours are expected, likely with a hybrid arrangement allowing for some flexibility in managing workdays between the office and remote settings. This structure supports focused design work and collaborative sessions.

📝 Enhancement Note: Inferences about the work environment are based on the physical address provided and the hybrid nature suggested by the location data.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit CV and a mandatory portfolio (link on CV or attached to cover letter).
• Initial Screening: A brief call with a recruiter or hiring manager to assess basic qualifications, cultural fit, and understanding of the role.
• Portfolio Review & Design Challenge: A deeper dive into the candidate's portfolio, often followed by a design exercise or take-home challenge to assess problem-solving skills, design process, and execution.
• Team Interviews: Interviews with Product Managers, Engineers, and potentially other designers to evaluate collaboration skills, technical understanding, and cultural fit.
• Final Interview: Typically with a senior leader (e.g., Head of Product, CPO) to discuss strategic alignment and final decision-making.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best showcase your skills relevant to Zencargo's context (SaaS, complex workflows, B2B).
• Tell a Story: For each case study, clearly define the problem, your role, your process (research, ideation, design, testing), your solutions, and the outcomes/impact. Use visuals effectively.
• Highlight Process: Emphasize how you arrived at your solutions, not just the final UI. Show your thinking, iterations, and rationale.
• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the positive impact of your designs on users or the business.
• Tailor to Zencargo: If possible, subtly tailor your presentation to show you understand their industry (logistics, freight forwarding) and their design vision.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the problem statement, the target user, and any constraints.
• Outline Your Approach: Before diving into detailed design, outline your planned steps (e.g., research, user flows, wireframes, UI).
• Focus on Process: Demonstrate a clear, logical design process, even if you can't complete every step in the allotted time.
• Articulate Trade-offs: Be prepared to discuss design decisions and any trade-offs you made.

📝 Enhancement Note: This section outlines a typical interview process for a Product Designer role in a tech company, with specific advice tailored to portfolio presentation and potential design challenges, incorporating the requirements mentioned in the job description.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable and industry standard), Sketch, Adobe XD.
• Collaboration & Project Management: Jira, Confluence, Slack, Asana.
• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or internal user research platforms.

Analytics & Reporting:

• Product Analytics: Tools like Mixpanel, Amplitude, Google Analytics, or Pendo to understand user behavior on the platform.
• Data Visualization: Potentially Tableau, Power BI, or in-house dashboards for analyzing user data and platform performance.

CRM & Automation:

• While not directly a designer's tool, understanding CRM (like Salesforce) and marketing automation platforms can provide context on the customer journey and data flow.

📝 Enhancement Note: The tools listed are industry standards for product designers in SaaS companies. Figma is particularly prevalent and often a key requirement.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is likely to place the user at the center of all design and product decisions, ensuring solutions are intuitive and valuable.
• Collaboration: Emphasis on working closely with Product and Engineering, fostering a team-oriented approach where ideas are shared and built upon.
• Curiosity & Learning: A culture that encourages continuous learning, especially regarding new technologies like AI, and exploring innovative solutions.
• Autonomy & Ownership: Employees are expected to take ownership of their work and operate with a degree of autonomy, driving initiatives forward.
• Quality & Craftsmanship: A commitment to high standards in design execution, usability, and overall product polish.

Collaboration Style:

• Cross-functional Integration: Designers work hand-in-hand with Product Managers and Engineers from the initial stages of product development through to launch and iteration.
• Open Feedback Culture: Regular design critiques and workshops encourage constructive feedback, promoting continuous improvement and shared learning.
• Knowledge Sharing: A proactive approach to sharing insights, best practices, and learnings across the design and product teams.

📝 Enhancement Note: Values and collaboration style are inferred from the company's industry, the role's description, and typical culture in forward-thinking tech companies.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate logistics and supply chain processes into simple, intuitive user experiences requires deep understanding and creative problem-solving.
• Balancing User Needs with Business Goals: Effectively advocating for user needs while aligning with business objectives and technical constraints.
• Integrating Emerging Technologies: Staying ahead of the curve with AI and other technologies, and finding meaningful ways to integrate them into the product without adding unnecessary complexity.
• Evolving Design Practice: Contributing to the growth and refinement of Zencargo's design system and overall design culture in a scaling company.

Learning & Development Opportunities:

• Domain Expertise: Becoming an expert in the freight forwarding and logistics technology space.
• AI in Design: Deepening knowledge and practical application of AI tools and principles in product design.
• Mentorship: Learning from experienced designers and product leaders within the company.
• Cross-functional Skill Building: Gaining broader experience in product management and engineering methodologies.

📝 Enhancement Note: Challenges and growth opportunities are extrapolated from the nature of the role, the industry, and the company's stated vision and culture.

💡 Interview Preparation

Strategy Questions:

• "Walk me through a complex workflow you designed and how you simplified it for users." (Focus on problem definition, user research, iterative design, and outcome.)
• "How do you approach a new product feature from initial concept to final delivery?" (Highlight your end-to-end process, collaboration touchpoints, and decision-making.)
• "Describe a time you had to balance competing user needs or business requirements in your design. How did you resolve it?" (Showcase your negotiation, prioritization, and problem-solving skills.)
• "How would you incorporate AI into our platform to enhance the user experience for freight forwarders?" (Demonstrate curiosity, strategic thinking, and understanding of potential applications.)

Company & Culture Questions:

• "What do you know about Zencargo and the freight forwarding industry?" (Research their website, mission, and recent news.)
• "How do you contribute to a positive and innovative design culture?" (Discuss your collaborative approach, feedback style, and passion for design.)
• "How do you stay updated on design trends and new technologies, particularly AI?" (Provide examples of your learning habits.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the Problem, Your Role, Process, Solution, and Outcome.
• Visual Storytelling: Use mockups, wireframes, user flows, and prototypes to visually communicate your journey.
• Articulate Your 'Why': Be ready to explain the rationale behind every significant design decision.
• Show, Don't Just Tell: Demonstrate your skills through the quality of your work and the depth of your process explanation.
• Practice Your Pitch: Rehearse your presentation to ensure it's concise, engaging, and within the allotted time.

📝 Enhancement Note: Interview questions are crafted to probe the specific skills and experiences required for this role, focusing on design process, problem-solving, collaboration, and industry relevance.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link (https://zencargo.pinpointhq.com/en/postings/252116db-1935-4846-9b06-fb19bb6a7124).
• Customize Your Portfolio: Select 3-4 projects that best highlight your experience with complex workflows, user-centered design, and SaaS platforms. Ensure your portfolio clearly demonstrates your problem-solving process and design rationale.
• Optimize Your Resume: Tailor your resume to emphasize your 4-5 years of product design experience, specific skills like UI/UX, prototyping, and user research, and any relevant experience in logistics or B2B SaaS. Include a clear link to your portfolio.
• Prepare for Design Challenges: Familiarize yourself with common product design interview challenges and practice articulating your thought process for problem-solving and design decisions.
• Research Zencargo: Understand their mission, product vision, industry, and recent developments. This will help you tailor your application and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly regarding compensation and specific interview stages, should be verified directly with Zencargo during the application process.