Product Designer

📍 Job Overview

Job Title: Product Designer Company: Luminance Location: London, England, United Kingdom Job Type: FULL_TIME Category: Product Design / GTM Operations Support Date Posted: 2025-09-22T17:21:02.947 Experience Level: Mid-Level Remote Status: On-site

🚀 Role Summary

• Spearhead the end-to-end product design process, from initial user research and concept ideation through to the creation of polished, high-fidelity prototypes for enterprise SaaS solutions.
• Translate complex AI capabilities and business requirements into intuitive, user-centered design opportunities that enhance workflow efficiency and user experience across legal, compliance, procurement, and finance functions.
• Champion a user-centric design philosophy, ensuring all product releases are not only functional and elegant but also maintain consistency with Luminance's established design system and brand vision.
• Collaborate closely with cross-functional teams, including Product Management, Engineering, and legal subject matter experts, to influence roadmap priorities and ensure design solutions align with stakeholder expectations and product requirements.

📝 Enhancement Note: This role is pivotal in translating sophisticated AI technology into accessible and user-friendly enterprise software. While not directly a "Revenue Operations" or "Sales Operations" role, a Product Designer in this context plays a crucial supporting function by creating the tools that operations teams will use to drive efficiency, manage contracts, and ensure compliance, directly impacting revenue enablement and operational effectiveness. The role requires a deep understanding of enterprise workflows and the ability to design for complex, data-intensive environments.

📈 Primary Responsibilities

• Drive product design ownership and strategy by acting as the primary design expert, influencing roadmap priorities through customer empathy, design thinking, and a deep understanding of AI capabilities.
• Conduct comprehensive user research, including customer interviews and design workshops, to identify and deeply understand user pain points and unmet needs within enterprise workflows.
• Develop clear and detailed design specifications, wireframes, user flows, and interactive prototypes using Figma to guide engineering teams and validate design direction with stakeholders.
• Collaborate with engineering teams throughout the development lifecycle to ensure accurate and efficient implementation of designs, providing design sign-off on functionality and user experience before product release.
• Maintain design coherence and consistency across the entire product ecosystem, ensuring all features align with Luminance’s design language, product vision, and accessibility standards for AI-powered experiences.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on strategic design thinking and cross-functional influence, which are critical for operations-adjacent roles. The "expert voice" and "influencing roadmap priorities" aspects suggest the designer will need to provide data-backed design recommendations that align with operational efficiency goals and customer value propositions.

🎓 Skills & Qualifications

Education: Degree in Design, Human-Computer Interaction (HCI), or a related discipline, or equivalent practical experience demonstrating a strong foundation in design principles and user-centered methodologies. Experience: 2-5 years of professional experience in product design, UX/UI design, or a similar role, specifically within the SaaS or enterprise software sector, with a proven track record of designing complex workflow products.

Required Skills:

• Proven expertise in Figma and contemporary design systems, with the ability to create and maintain design libraries and style guides.
• Strong portfolio showcasing user-centered design work, with a focus on enterprise software, complex workflows, or AI-driven product experiences.
• Excellent communication and presentation skills, with the ability to articulate complex design decisions and rationale to both technical (engineers, product managers) and non-technical (legal, business stakeholders) audiences.
• Strong organizational skills and the ability to effectively prioritize and manage multiple design projects simultaneously in a fast-paced, Agile development environment.
• Deep understanding of user research methodologies, including conducting interviews, usability testing, and synthesizing findings into actionable design insights.

Preferred Skills:

• Experience working collaboratively within Agile development frameworks, partnering closely with product managers and engineers to deliver iterative product enhancements.
• Advanced prototyping skills using tools like Figma to create interactive flows that effectively demonstrate user journeys and product functionality.
• Ability to expertly balance user needs with business requirements and technical constraints, finding optimal design solutions that are both usable and feasible.
• Demonstrated empathy for end-users, particularly those in legal, compliance, procurement, or finance sectors, understanding their unique workflows and challenges.
• A genuine passion for transforming complex AI capabilities into intuitive, trustworthy, and efficient user experiences.

📝 Enhancement Note: The requirement for experience in enterprise software and complex workflows is key. Candidates should be prepared to demonstrate how their design work has directly improved operational efficiency or solved complex problems for business users, aligning with the company's focus on AI for enterprise functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase case studies that detail your end-to-end design process, from problem definition and user research to solution design, prototyping, and validation.
• Demonstrate specific examples of how your designs have improved user efficiency, reduced error rates, or enhanced the usability of complex enterprise software or AI-driven products.
• Include examples of your work with design systems, illustrating your ability to maintain visual and interactive consistency across a product suite.
• Highlight your experience in translating technical or AI-specific functionalities into user-friendly interfaces and workflows.

Process Documentation:

• Provide documentation or examples of how you approach user research, including methodologies for gathering insights and synthesizing findings.
• Showcase examples of your wireframing, user flow mapping, and prototyping deliverables, demonstrating clarity and attention to detail.
• Include any process artifacts that illustrate collaboration with engineering and product teams, such as design specifications or handoff documentation.
• If available, include examples of how you've iterated on designs based on user feedback or performance data to drive continuous improvement.

📝 Enhancement Note: For this role, a portfolio that clearly articulates the "why" behind design decisions, linking them to user problems and business outcomes (especially operational efficiency), will be highly valued. Demonstrating a structured approach to design within an enterprise context is critical.

💵 Compensation & Benefits

Salary Range: £50,000 - £75,000 per annum. This range is an estimate based on industry standards for a Product Designer with 2-5 years of experience in London, considering the company's focus on enterprise SaaS and AI technology.

Benefits:

• Pension scheme with Aegon, RetireReady: A comprehensive retirement savings plan to support long-term financial well-being.
• Health insurance with BUPA: Robust health coverage for employees and their dependents from day one, ensuring access to quality healthcare.
• Life Insurance scheme: Company-subsidized life insurance to provide financial security for families.
• Paid sabbatical opportunities: Encourages extended periods of rest and rejuvenation, promoting work-life balance and preventing burnout.
• Enhanced maternity and paternity policies: Supportive policies designed to help working parents balance career and family responsibilities.
• Learning and development budget: An allocated budget per employee to foster continuous learning, skill development, and professional growth.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week, with the understanding that flexibility may be required to meet project deadlines and collaborative needs within an Agile environment.

📝 Enhancement Note: The salary range reflects London market rates for a mid-level designer in the tech sector. The benefits package is strong, emphasizing employee well-being and professional development, which are attractive to skilled professionals in operations-adjacent roles who value stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Artificial Intelligence (AI), Legal Technology, Enterprise Software. Luminance is a pioneer in applying AI to enterprise functions, aiming to transform how businesses manage contracts, compliance, and decision-making. Company Size: While not explicitly stated, the mention of over 700 customers in 70 countries suggests a growing, established scale-up or mid-sized company with significant market reach. This implies a dynamic environment with opportunities for impact. Founded: Luminance is a recognized innovator, suggesting a history of technological advancement and market leadership in its niche.

Team Structure:

• The Product Design team likely operates within or closely alongside Product Management and Engineering, forming agile squads focused on specific product areas or features.
• Designers will report to a Head of Product Design or a Design Lead, with opportunities to collaborate with other designers, including potentially junior ones, for mentorship.
• Cross-functional collaboration is integral, requiring close partnerships with Product Managers for strategy and requirements, and Engineers for implementation and feasibility.

Methodology:

• Luminance uses cutting-edge AI, implying a data-driven and analytical approach to product development and design.
• The company emphasizes user-centered design and design thinking, suggesting iterative development processes informed by customer feedback and research.
• Agile methodologies are likely employed, facilitating rapid iteration and collaboration.

Company Website: https://luminance.com/

📝 Enhancement Note: The company's focus on "Legal-Grade™ AI" and its adoption by major enterprises indicates a commitment to quality, rigor, and solving complex business problems. This suggests a culture that values expertise, precision, and impactful solutions, which is highly relevant for operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, suitable for a Product Designer with 2-5 years of experience. It offers significant ownership and influence over product direction within a specialized domain. Reporting Structure: The Product Designer will likely report into a Design Lead or Head of Product, working within cross-functional agile teams that include Product Managers and Software Engineers. This structure facilitates direct contribution to product strategy and execution. Operations Impact: While not a direct operations role, the Product Designer's work directly impacts the efficiency and effectiveness of legal, compliance, procurement, and finance operations teams by providing them with intuitive, AI-powered tools. Successful design can lead to significant improvements in contract review times, risk mitigation, and overall operational velocity.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in designing for AI, enterprise workflows, and specific industries like legal and finance.
• Leadership Development: Potential to mentor junior designers, lead design initiatives for new product areas, and contribute to the evolution of the company's design system and processes.
• Cross-Functional Influence: Grow into roles with greater strategic input, influencing product roadmaps and company-wide design standards.
• Industry Expertise: Develop a strong understanding of the legal tech and enterprise AI landscape, becoming a subject matter expert in designing for these complex domains.

📝 Enhancement Note: For aspiring operations professionals, understanding how product design contributes to operational efficiency is crucial. This role offers a path to influence operational outcomes through user experience design, bridging the gap between technology and business process improvement.

🌐 Work Environment

Office Type: The company has a central London office location, suggesting a modern, professional workspace designed to foster collaboration and innovation. Office Location(s): Central London, providing excellent access to public transport and a vibrant working environment.

Workspace Context:

• The environment is likely collaborative, with designers working closely with product and engineering teams in agile settings.
• Access to modern design tools and technologies, including Figma and potentially others for research and prototyping, is expected.
• Opportunities for informal and formal collaboration with colleagues across different departments will be present, fostering a holistic understanding of the business and its users.

Work Schedule: The standard work schedule is full-time, implying typical office hours. However, an Agile environment often necessitates some flexibility to accommodate sprints, release cycles, and cross-team collaboration needs.

📝 Enhancement Note: The central London office provides a prime location for talent attraction and offers a dynamic environment. The emphasis on collaboration within agile teams suggests a fast-paced but supportive atmosphere conducive to impactful design work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational skills and experience.
• Design Challenge/Case Study: Typically involves a take-home assignment or an in-person/virtual design exercise focused on a realistic product problem, requiring you to demonstrate your design process, problem-solving skills, and ability to articulate design decisions.
• Portfolio Review & Presentation: A deeper dive into your portfolio with the hiring manager and potentially other designers, where you will present specific case studies, explain your design rationale, and discuss your contributions.
• Cross-functional Interviews: Discussions with Product Managers and Engineers to assess collaboration skills, understanding of technical constraints, and ability to work within an Agile framework.
• Final Interview: Potentially with senior leadership to evaluate cultural fit, strategic thinking, and overall alignment with Luminance's vision.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear case studies, each detailing the problem, your process, your role, the solutions, and the outcomes (quantifiable if possible).
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) effectively, but ensure you provide context and explain your decision-making at each stage.
• Focus on Impact: Highlight how your designs have solved user problems and contributed to business goals, particularly in terms of efficiency or usability for enterprise users.
• Demonstrate Process: Clearly articulate your approach to user research, ideation, iteration, and collaboration.
• Tailor to Luminance: Emphasize projects that align with enterprise software, AI, or complex workflow design, showcasing empathy for legal or business operations users.

Challenge Preparation:

• Understand the Context: Research Luminance, its products, and its target users (legal, compliance, finance, operations professionals).
• Problem-Solving Approach: Be prepared to break down complex problems, ask clarifying questions, and articulate your assumptions.
• Design Thinking: Demonstrate your ability to empathize with users, define problems, ideate solutions, prototype, and test.
• Communication: Practice presenting your work clearly and concisely, being ready to justify your design choices and handle feedback constructively.

📝 Enhancement Note: Expect a rigorous design assessment. Candidates should prepare to showcase not just aesthetic skills but a deep understanding of user-centered design methodology, problem-solving capabilities, and the ability to translate complex requirements into effective user experiences within an enterprise context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and design system management. Proficiency is a must.
• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, ProtoPie) can be beneficial for specific use cases.
• User Research Platforms: Tools for conducting user interviews, usability testing, and surveys (e.g., UserTesting.com, Lookback, Hotjar, SurveyMonkey).

Analytics & Reporting:

• Analytics Tools: Familiarity with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) is advantageous for understanding user behavior and measuring design impact.
• Data Visualization Tools: Basic understanding of how data is presented in dashboards can help in designing effective information displays.

CRM & Automation:

• While not directly designing CRM systems, understanding CRM principles and how they integrate with broader enterprise workflows (e.g., contract management, compliance tracking) is beneficial.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. A strong understanding of the entire design toolchain, from research and ideation to prototyping and implementation handoff, is expected. Knowledge of how design impacts downstream enterprise systems and workflows is a significant plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving user problems through empathetic design.
• Collaboration: Working effectively with cross-functional teams to achieve shared product goals.
• Excellence: Striving for high-quality design, attention to detail, and impactful solutions.
• Innovation: Embracing new technologies and approaches to create cutting-edge user experiences, especially with AI.
• Clarity & Trust: Ensuring designs are clear, understandable, and build trust, particularly in sensitive areas like legal and AI.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be integral members of agile teams, working closely with Product Managers and Engineers throughout the product development lifecycle.
• Feedback Culture: An environment that encourages open feedback and constructive critique to improve designs and processes.
• Knowledge Sharing: Practices that promote the sharing of best practices, insights, and learnings within the design team and across the organization.

📝 Enhancement Note: The company's success hinges on making complex AI accessible and useful. This implies a culture that values rigorous problem-solving, clear communication, and a collaborative spirit to deliver high-impact solutions for demanding enterprise clients.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of AI: Designing intuitive interfaces for sophisticated AI capabilities requires a deep understanding of both the technology and user needs.
• Enterprise Workflows: Translating complex, often nuanced, legal, compliance, and financial workflows into simple, efficient user experiences.
• Balancing Stakeholder Needs: Effectively managing and prioritizing input from diverse stakeholders (legal experts, engineers, product managers, business leaders).
• Maintaining Design Consistency: Ensuring a cohesive user experience across a growing product suite with evolving AI features.

Learning & Development Opportunities:

• AI Design Specialization: Gain expertise in designing for artificial intelligence, a rapidly growing and critical field.
• Domain Expertise: Develop a deep understanding of legal tech, contract management, and enterprise compliance processes.
• Mentorship: Opportunities to learn from experienced product leaders and collaborate with top engineering talent.
• Industry Exposure: Work on a product used by leading global organizations, providing insights into enterprise-level operations and challenges.

📝 Enhancement Note: This role offers a significant opportunity to become a specialist in designing for AI and complex enterprise solutions, a highly sought-after skill set. Overcoming the inherent complexity of the domain will foster substantial professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex workflow for enterprise users. What was your process, and what was the outcome?" (Focus on user research, problem definition, and impact).
• "How do you approach translating technical or AI capabilities into user-friendly features? Can you provide an example?" (Highlight your ability to bridge the gap between technology and usability).
• "Walk me through a project in your portfolio where you significantly influenced product strategy or roadmap based on user insights." (Demonstrate strategic thinking and influence).

Company & Culture Questions:

• "What interests you about Luminance and our mission to apply AI to enterprise legal and business functions?" (Show you've researched the company and understand its value proposition).
• "How do you collaborate with product managers and engineers in an Agile environment? Describe a challenging collaboration and how you navigated it." (Assess your teamwork and communication skills).
• "How do you ensure accessibility and inclusivity in your designs, especially when dealing with complex AI?" (Demonstrate your commitment to user-centricity and ethical design).

Portfolio Presentation Strategy:

• Narrative Arc: For each case study, tell a compelling story about the problem, your approach, and the solution's impact.
• Quantify Impact: Wherever possible, use data to demonstrate the success of your designs (e.g., "reduced task completion time by X%", "increased user adoption by Y%").
• Showcase Figma Skills: Be prepared to discuss your use of Figma, design systems, and prototyping techniques.
• Articulate Trade-offs: Discuss any design decisions where you had to balance competing priorities or make trade-offs, explaining your rationale.

📝 Enhancement Note: Prepare to discuss specific examples that demonstrate your problem-solving skills, your understanding of enterprise user needs, and your ability to work effectively within a product team. Your portfolio should be the central piece of evidence for your capabilities.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Workable.
• Portfolio Customization: Ensure your portfolio clearly showcases relevant enterprise SaaS or complex workflow design projects, highlighting your Figma proficiency and user-centered process.
• Resume Optimization: Tailor your resume to emphasize experience in product design for B2B software, user research, Figma expertise, and cross-functional collaboration. Quantify achievements where possible.
• Interview Preparation: Practice presenting your portfolio case studies, focusing on your design process, problem-solving skills, and the impact of your work. Be ready to discuss Luminance's product and mission.
• Company Research: Familiarize yourself with Luminance's AI technology, its target markets (legal, compliance, finance, operations), and its company values to align your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.