Product Designer

📍 Job Overview

Job Title: Product Designer Company: Just Eat Takeaway.com Location: London, United Kingdom Job Type: FULL_TIME Category: Product Design / User Experience Date Posted: January 7, 2026 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid (3 days in-office, 2 days remote)

🚀 Role Summary

• This role focuses on designing user-centric experiences within the Customer and Partner Care pillar, specifically within the acquisition and onboarding space.
• You will be responsible for creating an onboarding experience that facilitates partner adoption and fosters their success on the platform.
• The position requires close collaboration with an empowered, cross-functional team, utilizing research and data to understand user problems and deliver engaging, user-friendly solutions.
• You will contribute to the evolution of brand identity and user experience within the partner web interface by working with the design systems team.
• This is a hybrid role, requiring 3 days per week in the London office and offering 2 days of remote work.

📝 Enhancement Note: The role's focus on "acquisition and onboarding" for partners and internal users suggests a critical need for robust user journey mapping, conversion rate optimization (CRO) principles, and a deep understanding of B2B or internal tool user flows. The emphasis on "pixel-perfect execution" indicates a high standard for UI design quality.

📈 Primary Responsibilities

• Drive the end-to-end product design process, from initial concept and problem definition through to wireframing, prototyping, and final UI delivery.
• Conduct in-depth research and usability studies, collaborating closely with UX Researchers to uncover user needs and validate design concepts.
• Utilize qualitative and quantitative data to inform design decisions and measure the effectiveness of solutions.
• Develop lo-fi and hi-fi prototypes that can be effectively validated with users and clearly communicate interaction details to development teams.
• Collaborate with the design systems team to ensure brand consistency and enhance the partner web experience through the effective use and evolution of patterns and components.
• Facilitate workshops and design sprints to foster collaboration, generate innovative ideas, and accelerate the design process.
• Work closely with Product Managers and Engineers within empowered cross-functional teams to co-create designs, ensuring both quality and feasibility.
• Communicate design progress, ideas, and insights transparently with the cross-functional team and stakeholders.
• Focus on developing innovative and creative solutions to key user problems within the partner acquisition and onboarding space.

📝 Enhancement Note: The mention of "empowered cross functional team" and "co-create designs" implies a collaborative environment where designers are expected to actively participate in strategic discussions and decision-making, not just execute on defined requirements. The focus on "partners and internal users" suggests a dual user perspective is necessary.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating proficiency in Product Design and UX principles is paramount. Candidates with degrees in Design, HCI, Computer Science, or related fields may have a foundational advantage.

Experience: Minimum of 2-5 years of experience in end-to-end product design, with a proven track record of delivering user-centric digital products.

Required Skills:

• Demonstrated experience in end-to-end product design, utilizing various processes and frameworks.
• Strong attention to detail and a keen eye for visual craft and UI design.
• Proficiency in creating wireframes, prototypes (low-fidelity to high-fidelity), and pixel-perfect UI designs.
• Experience conducting user research and usability studies to gather insights and validate designs.
• Ability to leverage qualitative and quantitative data to inform design decisions and measure impact.
• Excellent communication skills, with the ability to articulate design concepts and rationale clearly.
• Proven ability to collaborate effectively with cross-functional teams, including Product Managers and Engineers.
• Experience working with and contributing to design systems and component libraries.
• Strong problem-solving skills and the ability to take ownership of design challenges.
• A collaborative mindset, open to feedback and teamwork.

Preferred Skills:

• Experience with workshop facilitation and design sprints.
• Familiarity with A/B testing methodologies and their application in product design.
• Understanding of web accessibility standards and best practices.
• Experience in the e-commerce, food delivery, or platform-based service industries.
• Familiarity with agile development methodologies.

📝 Enhancement Note: The "2-5 years" experience level suggests this role is suitable for individuals who have moved beyond junior responsibilities and can operate with a degree of autonomy, contributing significantly to design strategy and execution. The emphasis on "evidence of different styles of communication, and cross-functional engagement" points to the need for strong interpersonal and stakeholder management skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design case studies, detailing the problem, your process, and the impact of your solutions.
• Highlight projects that demonstrate your ability to solve complex user problems, particularly in onboarding, acquisition, or user flow optimization.
• Include examples of wireframes, interactive prototypes, and final UI designs, showcasing your visual craft and attention to detail.
• Demonstrate your experience with design systems, including how you've contributed to or utilized component libraries.
• Quantify the impact of your design work with metrics where possible (e.g., increased conversion rates, reduced task completion times, improved user satisfaction).

Process Documentation:

• Case studies should clearly outline your design process, from initial research and ideation to iteration and final implementation.
• Explain how you've used research (qualitative and quantitative) and data to inform your design decisions.
• Detail your experience with collaborative design methodologies, such as workshops and design sprints.
• Illustrate how you've worked with developers and product managers to ensure design feasibility and quality.

📝 Enhancement Note: For this role, a portfolio emphasizing specific case studies on partner onboarding or acquisition flows would be highly beneficial. The ability to articulate the "why" behind design decisions, supported by data and research, will be critical. Demonstrating how you've contributed to or leveraged a design system is also a key expectation.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer with 2-5 years of experience in London, UK, the estimated salary range is £50,000 - £70,000 per annum. This range can vary based on the candidate's specific experience, skills, and the company's internal compensation structure.

Benefits:

• Comprehensive health insurance coverage.
• Generous paid time off, including holidays and annual leave.
• Pension scheme contributions.
• Opportunities for professional development, training, and conference attendance.
• Hybrid working model offering flexibility.
• Employee discounts on Just Eat Takeaway.com orders.
• Access to a vibrant and inclusive company culture.
• Potential for performance-based bonuses or stock options.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility offered due to the hybrid work arrangement. Core working hours will likely align with typical business needs to ensure collaboration with the London-based office and global teams.

📝 Enhancement Note: The salary estimate is based on general market data for Product Designers in London with 2-5 years of experience. It is crucial for candidates to verify the exact salary and benefits package directly with Just Eat Takeaway.com during the application process. The hybrid model is a significant benefit, offering a balance between office collaboration and remote flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the Food Delivery and Online Platform sector. Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers with restaurants and grocery partners. This industry is characterized by rapid growth, technological innovation, and intense competition.

Company Size: Just Eat Takeaway.com is a large, publicly traded company with a significant global presence, employing thousands of individuals across multiple countries. This scale offers opportunities for broad impact and exposure to diverse markets and challenges within the operations and product development spheres.

Founded: Just Eat Takeaway.com was formed through a series of mergers and acquisitions, with its roots tracing back to earlier companies. The current entity has grown rapidly, positioning itself as a major player in the global food delivery market. This history of growth and integration suggests a dynamic and evolving organizational structure.

Team Structure:

• The UX team is substantial, comprising over 100 designers, researchers, writers, and design system specialists spread across 7 countries.
• The Product Designer will be part of a specific UX team within the Customer and Partner Care pillar, focusing on partner-facing web experiences.
• This role involves working within empowered, cross-functional teams that typically include Product Managers, Engineers, and potentially other specialists.
• Reporting lines will likely be within the UX or Product Design hierarchy, with direct collaboration across product and engineering functions.

Methodology:

• The company emphasizes a data-driven approach, using both qualitative and quantitative research to understand user problems and validate design solutions.
• Design processes are expected to be user-centric, involving user research, usability testing, and iterative design cycles.
• Collaboration is a key methodology, with a focus on cross-functional teamwork and co-creation of solutions.
• The company utilizes design systems to ensure brand consistency and efficiency in product development.

Company Website: https://www.justeattakeaway.com/

📝 Enhancement Note: The company's global scale and rapid growth in the tech-delivery sector imply a fast-paced, innovative environment. The large, distributed UX team suggests a mature design function with established processes and a focus on leveraging specialized skills (e.g., design systems, research).

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer, typically requiring 2-5 years of experience. It signifies a step beyond junior roles, where individuals are expected to take ownership of design problems, contribute to design strategy, and execute with a high degree of autonomy. The "Lead Product Designer" title in the URL may indicate a potential for leadership or senior responsibilities within specific projects or feature areas, even if the core requirement is mid-level.

Reporting Structure: The Product Designer will report into a Design Lead or Manager within the Customer and Partner Care pillar, while working daily within cross-functional product teams led by Product Managers and Engineering Leads. This structure fosters both specialized design leadership and agile, product-focused execution.

Operations Impact: While not a traditional "operations" role, this Product Designer will significantly impact operational efficiency by designing intuitive and effective partner onboarding and management tools. Streamlined onboarding directly translates to faster time-to-market for new partners, reduced support costs, and improved partner satisfaction, all of which are key operational metrics for a platform business.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/Product Design, such as user research, interaction design, or design systems.
• Leadership: Progress to Senior Product Designer or Lead Product Designer roles, taking on more complex projects, mentoring junior designers, and influencing design strategy.
• Cross-functional Mobility: Transition into Product Management roles or specialized UX disciplines like Service Design or UX Research.
• Learning & Development: Access to internal training, workshops, conferences, and opportunities to contribute to the broader design community within Just Eat Takeaway.com.

📝 Enhancement Note: The inclusion of "Lead Product Designer" in the URL, juxtaposed with an AI-derived experience level of "2-5 years," suggests this role might be an entry point into more senior responsibilities or that the company uses "Lead" to denote ownership over significant feature areas rather than strict seniority in all cases. Candidates should clarify this during the interview.

🌐 Work Environment

Office Type: The role is based in a modern office environment, as indicated by "Fleet Place Office" in London. This suggests a professional workspace designed for collaboration and productivity.

Office Location(s): The primary office location is Fleet Place, London, United Kingdom. This is a central business district, likely offering good transport links and access to amenities.

Workspace Context:

• The hybrid model (3 days in-office) promotes a balanced work environment, allowing for in-person collaboration, team building, and focused work.
• The London office is expected to be equipped with resources and facilities to support design activities, including meeting rooms for workshops and user research sessions.
• Interaction with a large, international UX team means opportunities to engage with diverse perspectives and best practices in design.

Work Schedule: The role adheres to a standard full-time schedule (approx. 40 hours/week) but offers hybrid flexibility, allowing for a mix of in-office and remote work. This setup supports efficient workflow management, enabling designers to leverage the benefits of both collaborative office presence and focused remote work for design tasks.

📝 Enhancement Note: The hybrid arrangement is a key aspect of the work environment, balancing the need for face-to-face collaboration with the desire for personal flexibility. Candidates should consider how they best thrive in such a mixed environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with the role requirements.
• Hiring Manager Interview: Discussion about your background, motivation for the role, and initial assessment of fit.
• Portfolio Presentation & Design Challenge: A key stage where you'll present 1-2 case studies from your portfolio, focusing on your process, problem-solving skills, and impact. You may also be given a small design challenge to complete or discuss.
• Cross-functional Team Interview: Meeting with Product Managers and Engineers to assess collaboration skills, communication style, and technical understanding.
• Final Interview: Potentially with a senior design leader or department head to discuss overall fit and career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 1-2 case studies that most closely align with the job description, emphasizing partner onboarding or acquisition experiences if possible.
• Tell a Story: Clearly articulate the problem, your thought process, the design decisions you made and why, and the measurable outcomes.
• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final UI) to illustrate your journey and solutions.
• Highlight Collaboration: Explain how you worked with cross-functional teams, incorporated feedback, and navigated constraints.
• Quantify Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., conversion rates, efficiency gains).

Challenge Preparation:

• Understand the User: If given a challenge, focus on understanding the target user (partners/internal users) and their needs.
• Process Over Perfection: Demonstrate a clear design process, even if time is limited. Focus on problem definition, ideation, and solution rationale.
• Communicate Your Thinking: Articulate your assumptions, decisions, and trade-offs clearly.
• Be Open to Feedback: Show that you can receive and incorporate feedback constructively.

📝 Enhancement Note: The portfolio presentation is a critical component. Candidates should prepare to walk through their most relevant projects with a narrative that highlights their problem-solving approach, design methodology, and ability to deliver impactful results. The emphasis on "data-driven" and "research" means these aspects should be prominent in case study discussions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma (highly probable, given industry trends and collaborative nature), Sketch, Adobe XD.
• User Research Platforms: Tools for usability testing, session recording, and surveys (e.g., UserTesting.com, Maze, Hotjar).
• Collaboration Tools: Slack, Microsoft Teams, Jira, Confluence for communication and project management.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (or similar) for understanding user behavior on the partner web platform.
• Data Visualization/BI Tools: Tableau, Power BI, Looker (or internal tools) for analyzing quantitative data and reporting on design impact.

CRM & Automation:

• While not directly a CRM role, understanding how user data flows from design interactions into backend systems or CRMs can be beneficial. Experience with platforms that manage partner relationships or internal workflows might be relevant.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern product design roles. Candidates should be prepared to discuss their experience with design systems and how they utilize analytics data to drive design decisions. Understanding how their design work integrates with broader business platforms is a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of both partners and internal users.
• Data-Driven Decision Making: Utilizing research and analytics to guide design choices and measure success.
• Collaboration & Transparency: Working effectively in cross-functional teams and communicating openly about progress and challenges.
• Innovation & Problem Solving: Actively seeking creative solutions to complex user and business problems.
• Efficiency & Scalability: Designing solutions that are not only user-friendly but also efficient and scalable for a global platform.

Collaboration Style:

• Cross-functional Synergy: The team fosters a collaborative environment where designers, Product Managers, and Engineers work together from concept to delivery.
• Iterative Feedback: Openness to feedback from peers, stakeholders, and users is crucial, driving continuous improvement of designs.
• Knowledge Sharing: Encouragement of sharing best practices, learnings, and insights across the UX team and the wider organization.
• Agile Mindset: Embracing agile principles for iterative development and rapid response to user needs and market changes.

📝 Enhancement Note: The emphasis on "empowered cross functional team" and "co-create designs" suggests a culture that values proactive contribution and shared ownership. Candidates who are comfortable challenging assumptions and driving initiatives will likely thrive here.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively designing solutions that satisfy both partner/internal user requirements and Just Eat Takeaway.com's business objectives.
• Navigating a Large, Global Organization: Adapting to established processes, working with distributed teams, and influencing design decisions within a large corporate structure.
• Evolving Design Systems: Contributing to and maintaining design systems in a rapidly growing digital product environment.
• Driving Adoption of New Features: Designing onboarding and feature discovery experiences that encourage user engagement and successful adoption.

Learning & Development Opportunities:

• Specialized Training: Access to workshops and courses focused on advanced UX techniques, research methodologies, or specific design tools.
• Industry Exposure: Opportunities to attend relevant design conferences and events.
• Mentorship: Potential to be mentored by senior designers or to mentor junior members of the team.
• Cross-Disciplinary Learning: Exposure to product management, engineering, and business strategy through cross-functional team involvement.

📝 Enhancement Note: The challenges highlight the need for adaptability, strong communication, and strategic thinking. Growth opportunities are well-integrated into the role, supporting continuous professional development within a large, dynamic company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, compromise, and data-driven rationale).
• "How do you ensure your designs are inclusive and accessible to a diverse user base?" (Discuss your understanding of accessibility standards and how you incorporate them).
• "Walk us through a complex design problem you solved for a partner or internal user. What was your process, and what was the impact?" (Prepare a detailed case study from your portfolio).

Company & Culture Questions:

• "What interests you about Just Eat Takeaway.com and this specific role?" (Research the company's mission, values, and recent news; connect it to your career goals).
• "How do you approach working with Product Managers and Engineers?" (Emphasize collaboration, communication, and understanding of their perspectives).
• "Describe a time you received critical feedback on your design. How did you handle it, and what did you learn?" (Showcase your openness to feedback and iterative improvement).

Portfolio Presentation Strategy:

• Structure: Begin with the business context and user problem, detail your design process (research, ideation, iteration), showcase key design artifacts (wireframes, prototypes, UI), and conclude with the outcomes and learnings.
• Focus on Rationale: Clearly explain the "why" behind your design decisions, referencing research, data, and user insights.
• Engage Your Audience: Make it interactive; be prepared to answer questions throughout and discuss trade-offs.
• Highlight Impact: Quantify results wherever possible. If direct metrics aren't available, discuss how you would measure success or potential impact.

📝 Enhancement Note: Candidates should prepare to articulate their design philosophy, demonstrate their problem-solving skills through concrete examples, and showcase their ability to collaborate effectively. Understanding Just Eat Takeaway.com's business model and its user ecosystem (partners, consumers, internal users) will be advantageous.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Just Eat Takeaway.com careers portal.
• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features case studies relevant to user onboarding, partner experiences, or complex user flows. Tailor your resume to highlight keywords and responsibilities mentioned in this job description.
• Prepare Your Narrative: Craft a compelling story for your portfolio presentation, focusing on your problem-solving process, data-driven decisions, and measurable outcomes. Be ready to discuss your experience with design systems and cross-functional collaboration.
• Research the Company: Familiarize yourself with Just Eat Takeaway.com's mission, values, products, and recent developments to articulate your interest and cultural fit. Understand their position in the market and their approach to user experience.
• Practice Your Communication: Rehearse your answers to common interview questions, especially those related to your design process, collaboration, and handling feedback.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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