Product Designer (all genders)

📍 Job Overview

Job Title: Product Designer (all genders) Company: TeamViewer Location: Porto, Portugal Job Type: Full-Time Category: Product Design / UX/UI Design Date Posted: 2025-12-10 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• This role focuses on designing user-centered experiences for AI-powered remote support features, demanding a blend of visual design, interaction design, and user research expertise to translate complex technical capabilities into intuitive and trustworthy user interfaces.
• You will be instrumental in shaping the future of digitalization at TeamViewer, working with cutting-edge technologies like Augmented Reality and Artificial Intelligence to enhance remote connectivity solutions.
• Collaboration is key, as you'll work closely with Machine Learning Engineers, Product Managers, and stakeholders to ensure seamless integration of intelligent automation with human control, driving product innovation.
• The position offers significant growth opportunities within a global team, providing exposure to emerging technologies and a supportive environment for professional development in the dynamic field of AI and design.

📝 Enhancement Note: While the core role is Product Design, the emphasis on AI, ML, and complex technical products positions this within a specialized area of UX/UI design that requires a strong understanding of technical systems and data-driven decision-making, relevant to operations professionals focused on product adoption and user workflow optimization.

📈 Primary Responsibilities

• Lead the design process for AI-powered remote support features, from initial concept and user research through to high-fidelity prototypes and production-ready designs.
• Translate complex AI and ML capabilities into clear, user-friendly interfaces that balance intelligent automation with essential human control, ensuring trustworthiness and accessibility.
• Conduct user research, including interviews, surveys, and usability testing, to gather insights that inform design decisions and validate solutions.
• Collaborate effectively with cross-functional teams, including Product Managers, ML Engineers, and software developers, to understand technical constraints, user needs, and business objectives.
• Present and articulate design rationale, concepts, and progress to internal stakeholders and team members, actively seeking and incorporating feedback to refine designs.
• Contribute to the development and maintenance of design systems, ensuring consistency and scalability across TeamViewer's product suite.
• Advocate for user needs and best practices in design, influencing product strategy and roadmap decisions.
• Stay abreast of emerging design trends, AI technologies, and best practices in user experience for complex technical software.

📝 Enhancement Note: The responsibilities highlight a strong focus on user-centric design within a technically complex domain, requiring the designer to deeply understand user workflows and the operational impact of AI features, making this role relevant to those interested in the intersection of product, design, and operational efficiency.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 3+ years of professional experience in product design, UX/UI design, or a similar role, with a proven track record of shipping digital products.
• Experience designing for technical products, complex software, or intricate workflows is highly valued.

Required Skills:

• Portfolio: A strong portfolio demonstrating exceptional visual design, interaction design skills, and successful shipped products. This should clearly articulate your design process and problem-solving approach.
• User-Centered Design: Proficiency in user-centered design principles and methodologies, including user research, wireframing, prototyping, and iterative design.
• Collaboration: Excellent collaboration skills, with the ability to work effectively with cross-functional teams (Product Managers, Engineers, ML Experts).
• Communication: Strong verbal and written communication skills, with the ability to clearly present design concepts, articulate rationale, and provide constructive feedback.
• Prototyping Tools: Expertise in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).
• Problem-Solving: Ability to analyze complex problems and translate them into elegant, intuitive design solutions.

Preferred Skills:

• Experience designing for B2B SaaS, enterprise software, or specialized technical tools.
• Familiarity with user research methodologies and the ability to apply research insights to design decisions.
• Experience with design systems and component-based design approaches.
• Interest in or experience with AI/ML technologies, conversational interfaces, or intelligent automation.
• Understanding of agile development methodologies and experience working within an agile team.

📝 Enhancement Note: The emphasis on a portfolio demonstrating shipped products and experience with technical products/complex workflows is critical. Candidates should be prepared to showcase how their designs have solved real-world user problems and contributed to product success, aligning with the operational goals of user adoption and efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 3+ years of product design experience with tangible examples of shipped software products.
• Clearly demonstrate your end-to-end design process, from user research and ideation to prototyping, iteration, and final implementation.
• Include case studies that highlight your problem-solving approach, design decisions, and the impact of your work on user experience and business objectives.
• For this role, highlight any projects involving AI/ML, complex technical workflows, or B2B SaaS applications to demonstrate relevant domain experience.
• Be prepared to discuss the technical constraints and collaborative efforts involved in bringing your designs to life.

Process Documentation:

• Examples of how you have documented design processes, user flows, or interaction specifications for development teams.
• Evidence of how you have contributed to or utilized design systems to ensure consistency and efficiency in product development.
• Understanding of how your design outputs integrate into the broader product development lifecycle and QA processes.

📝 Enhancement Note: For a Product Designer role, the portfolio is paramount. It's not just about aesthetics but demonstrating a structured, user-focused design process that can be applied to complex technical products. For operations professionals, understanding how design impacts user adoption, training, and support is key.

💵 Compensation & Benefits

Salary Range:

• Estimated range for a Mid-Level Product Designer in Porto, Portugal, typically falls between €35,000 - €55,000 annually, depending on experience, specific skills, and the company's compensation philosophy. This estimate is based on general market data for design roles in Portugal and may vary.

Benefits:

• Great compensation and benefits packages, including a company achievement bonus and stock-based options.
• Regular salary reviews to ensure competitive compensation.
• Onsite onboarding at the HQ office for an optimal start.
• Public transport friendly offices, promoting accessibility.
• Special terms for local gyms, supporting employee well-being.
• Access to a Corporate Benefits platform offering numerous discounts.
• Regular team events and company-wide celebrations to foster camaraderie and engagement.
• Open door policy and no dress code rules, contributing to a relaxed and inclusive work environment.
• Frequent all-hands meetings and leadership lunches for transparent communication.
• Hybrid and flexible work time with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of work outside the contracting country.
• Opportunities to join and drive diversity and inclusion initiatives (C-A-R-E).

Working Hours:

• Approximately 40 hours per week, with hybrid and flexible work time arrangements.
• Up to 50% of working days can be spent working from home.

📝 Enhancement Note: The provided benefits are comprehensive, with a strong emphasis on work-life balance, employee well-being, and global flexibility (Work From Abroad Program). The salary estimate is based on typical mid-level design roles in Portugal and should be confirmed with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Remote Connectivity Software / AI & AR Solutions. TeamViewer operates in a fast-paced, innovative sector, providing critical infrastructure for remote access, control, and collaboration, increasingly leveraging AI and AR to enhance its offerings. Company Size: Over 1,500 employees globally. This suggests a well-established organization with structured processes, but also room for individual impact and cross-functional collaboration. Founded: TeamViewer was founded in 2005. With over 15 years of history, it has a proven track record and significant market presence.

Team Structure:

• The design team is part of a larger product development organization, working closely with Product Management and Engineering (specifically ML Engineers for this role).
• Reporting structure likely involves a Design Lead or Head of Design, with Product Designers working on specific product areas or features.
• Cross-functional collaboration is a core element, emphasizing close partnerships with technical and product teams to bring innovative features to life.

Methodology:

• Data-Driven Design: Emphasis on user research, data analysis, and iterative feedback to inform design decisions and ensure product-market fit.
• Agile Development: Likely operates within agile frameworks, requiring designers to be adaptable and responsive to changing requirements.
• User-Centricity: A strong focus on understanding and addressing user needs, particularly in the context of complex technical products and AI integrations.

Company Website: https://www.teamviewer.com/

📝 Enhancement Note: TeamViewer's culture is characterized by innovation, diversity, and employee growth. For a Product Designer, understanding how design fits into an agile, data-driven, and technically focused environment is crucial. The company's global presence and focus on emerging technologies offer a dynamic work setting.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires independent contribution, the ability to own design tasks from start to finish, and the capacity to collaborate effectively with senior stakeholders and technical teams. It's a step beyond junior roles, demanding more autonomy and strategic input into the design process.

Reporting Structure:

• Typically, a Product Designer at this level reports to a Design Manager or Lead Product Designer.
• They will work closely with Product Managers and ML Engineers on specific product initiatives.
• This structure allows for mentorship from senior designers while providing direct exposure to product strategy and technical implementation.

Operations Impact:

• Product Designers at TeamViewer have a direct impact on user adoption, satisfaction, and efficiency. By creating intuitive interfaces for complex AI-powered tools, they reduce the learning curve, minimize user errors, and enhance overall productivity for millions of users.
• Their work influences how customers interact with and derive value from TeamViewer's core offerings, directly contributing to customer retention and market competitiveness.

Growth Opportunities:

• Skill Advancement: Deepen expertise in designing for AI/ML, AR, and complex enterprise software. Develop advanced skills in user research, prototyping, and design systems.
• Leadership Potential: Progress to Senior Product Designer, Lead Product Designer, or potentially manage design teams. This involves taking on more strategic responsibilities, mentoring junior designers, and influencing product vision.
• Specialization: Develop a niche in areas like conversational UI, data visualization for complex systems, or AR/VR design within the remote connectivity domain.
• Cross-Functional Mobility: Opportunities to transition into Product Management or UX Research roles, leveraging a strong understanding of user needs and product strategy.

📝 Enhancement Note: This role offers a clear path for growth within a specialized area of design. For operations professionals, understanding how design impacts user workflow, adoption rates, and the overall efficiency of a technical product is a key aspect of this role's operational significance.

🌐 Work Environment

Office Type: TeamViewer offers a hybrid work model, with offices designed to support both collaborative work and focused individual tasks. The mention of "public transport friendly offices" and "onsite onboarding in our HQ office" suggests modern, accessible workspaces. Office Location(s): The primary location for this role is Porto, Portugal. TeamViewer has a global presence, with its HQ likely in Germany, but this specific role is based in Porto.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on teamwork encourage interaction. The mention of "regular team events" and "open door policy" points to a culture that values connection and open communication.
• Tools & Technology: Access to industry-standard design tools and likely a robust internal tech stack to support design and development processes.
• Team Interaction: Opportunities for daily interaction with designers, product managers, and engineers, fostering a dynamic and learning-oriented environment.

Work Schedule:

• Hybrid and flexible work time, with up to 50% home office. This allows for a good balance between in-office collaboration and remote work flexibility.
• Standard working hours are approximately 40 hours per week, typical for full-time roles.

📝 Enhancement Note: The hybrid work environment at TeamViewer is designed to offer flexibility while maintaining collaborative synergy. For operations professionals, this setup implies a need for strong self-management, clear communication protocols, and effective use of digital collaboration tools to maintain operational continuity and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio by a recruiter or hiring manager to assess basic qualifications and alignment with the role.
• Portfolio Presentation & Discussion: A dedicated session where the candidate presents their portfolio, walks through key case studies, and discusses their design process, problem-solving approach, and impact. This is a critical stage for demonstrating design thinking and communication skills.
• Technical/Design Interview: May involve design exercises, problem-solving scenarios, or discussions about specific design challenges related to AI and complex software. This assesses practical design skills and technical understanding.
• Cross-Functional Interviews: Meetings with Product Managers, ML Engineers, and potentially other designers to evaluate collaboration style, technical aptitude, and cultural fit.
• Final Interview: Typically with a senior leader (e.g., Head of Design, VP of Product) to discuss overall fit, career aspirations, and strategic alignment.

Portfolio Review Tips:

• Storytelling: Structure your portfolio case studies as narratives. Clearly define the problem, your role, the constraints, your process, the solutions you designed, and the outcomes/impact.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design decisions.
• Highlight AI/Technical Relevance: For this role, specifically call out any experience with AI, ML, complex systems, or B2B SaaS. Explain how you approached the unique challenges of these domains.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced error rates, increased user satisfaction scores).
• Process Clarity: Clearly articulate your design process and how you iterate based on feedback and research.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home design challenge or an on-the-spot exercise. Focus on understanding the prompt thoroughly, clearly defining assumptions, and outlining your design process.
• Problem-Solving: Practice articulating how you would approach designing for abstract concepts like "intelligent automation" or "balancing human control with AI." Think about user needs, potential edge cases, and how to make complex technology accessible.
• Stakeholder Communication: Prepare to discuss how you would handle feedback from engineers, product managers, and stakeholders with differing priorities.

📝 Enhancement Note: The portfolio review is the most critical component for this role. Candidates should focus on presenting work that demonstrates their ability to solve complex design problems within a technical context, showcasing a structured and user-centric approach relevant to operations.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely), Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD), InVision, Axure RP.
• User Research: Tools for surveys (e.g., SurveyMonkey, Typeform), user interview platforms, usability testing tools (e.g., UserTesting.com).
• Collaboration: Jira, Confluence (common in agile environments for tracking and documentation).

Analytics & Reporting:

• While not a direct responsibility, familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) can be beneficial for understanding user behavior and validating design impact.
• Experience with data visualization tools might be helpful for presenting research findings.

CRM & Automation:

• Not directly relevant to the designer's core tools, but understanding how designs integrate with CRM systems or automation workflows can be advantageous for context.

📝 Enhancement Note: Proficiency in modern design and prototyping tools like Figma is essential. For operations professionals, understanding the design tools helps in appreciating the process of creating user interfaces that drive operational efficiency and user adoption.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to explore and implement cutting-edge technologies like AI and AR to push product boundaries.
• User-Centricity: A deep commitment to understanding and serving user needs, ensuring that technology enhances rather than hinders usability.
• Collaboration: Fostering strong partnerships across teams (Design, Product, Engineering) to achieve shared goals.
• Diversity & Inclusion: Actively promoting an inclusive culture where diverse perspectives are valued and celebrated, as exemplified by their C-A-R-E initiatives.
• Efficiency & Excellence: Striving for high-quality results and continuous improvement in both product design and operational processes.

Collaboration Style:

• Cross-Functional Integration: Designers work hand-in-hand with product managers and engineers, ensuring a shared understanding of goals and constraints.
• Feedback-Driven: An open culture where feedback is encouraged and used constructively to refine designs and processes.
• Knowledge Sharing: Regular team events, all-hands meetings, and an open-door policy facilitate the exchange of ideas and best practices.
• Agile & Iterative: A flexible approach to product development, allowing for quick adaptation and iterative improvements based on learnings.

📝 Enhancement Note: TeamViewer's emphasis on innovation, user-centricity, and diversity aligns with modern tech company values. For operations professionals, understanding these values helps in assessing cultural fit and anticipating how decisions are made and how team members are expected to interact.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI/ML: Translating abstract AI/ML capabilities into tangible, understandable, and trustworthy user experiences requires innovative design thinking and a deep understanding of user perception.
• Balancing Automation and Control: Finding the optimal point between intelligent automation and user agency is a complex design challenge, especially in critical remote support scenarios.
• Technical Complexity: Working with highly technical products and collaborating with specialized engineering teams (ML Engineers) demands continuous learning and adaptation.
• Global User Base: Designing for millions of users worldwide with diverse needs and technical proficiencies requires a robust and inclusive design approach.

Learning & Development Opportunities:

• Emerging Technologies: Gaining hands-on experience with AI, Machine Learning, and Augmented Reality, and applying these to product design.
• Industry Conferences & Training: Potential for attending design conferences, workshops, and specialized training to enhance skills in areas like UX research, AI design, or advanced prototyping.
• Mentorship: Opportunities to learn from experienced designers and engineers within TeamViewer, fostering professional growth.
• Career Progression: Clear pathways to senior roles, leadership positions, or specialization within the design function.

📝 Enhancement Note: The challenges presented are inherent to working with cutting-edge technology and complex products. They also represent significant opportunities for professional growth and skill development, particularly for those interested in the operational impact of advanced technologies.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing an interface for an AI feature that assists users in troubleshooting complex technical issues remotely? What are the key considerations for trust and usability?"
  • Preparation: Focus on user research to understand pain points, defining clear affordances for AI assistance, designing for transparency, and outlining iterative testing methods.
• "Describe a time you had to collaborate with engineers or product managers who had different priorities than yours. How did you reach a consensus or find a solution?"
  • Preparation: Use the STAR method (Situation, Task, Action, Result). Emphasize active listening, data-driven arguments, and finding common ground aligned with user needs and business goals.
• "How do you ensure your designs are accessible and inclusive for a global user base with varying technical expertise?"
  • Preparation: Discuss adherence to accessibility guidelines (WCAG), user research with diverse groups, localization considerations, and designing for clarity and simplicity.

Company & Culture Questions:

• "What interests you about TeamViewer's mission and its work in remote connectivity and AI?"
  • Preparation: Research TeamViewer's products, recent news, and their vision for AI/AR. Connect your personal career goals and design interests to the company's objectives.
• "How do you see your design philosophy aligning with TeamViewer's values of Innovation, User-Centricity, and Diversity?"
  • Preparation: Reflect on specific examples from your past work that demonstrate these values. Discuss how you actively contribute to inclusive design practices.
• "How do you approach receiving and incorporating feedback, especially from non-design stakeholders?"
  • Preparation: Highlight your receptiveness to feedback, your process for understanding the feedback's intent, and how you integrate it constructively into your designs.

Portfolio Presentation Strategy:

• Select Relevant Projects: Choose 2-3 projects that best showcase your skills for this role, prioritizing those involving complex systems, B2B SaaS, or AI/ML if possible.
• Structure Your Narrative: For each project, clearly define the problem, your specific role and contributions, the design process, key decisions, challenges, and the impact/outcome.
• Visual Clarity: Ensure your presentation slides are clean, visually appealing, and easy to follow. Use high-quality mockups and prototypes.
• Interactive Elements: If possible, have interactive prototypes ready to demonstrate user flows and interactions.
• Focus on Problem-Solving: Emphasize why you made certain design decisions, not just what you designed. Connect your solutions back to user needs and business objectives.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of user-centered design principles, excellent communication and collaboration skills, and the ability to apply these to complex technical products, particularly those involving AI and automation.

📌 Application Steps

To apply for this Product Designer position:

• Visit the TeamViewer careers page and submit your application through the provided link.
• Tailor Your Resume: Highlight keywords such as "Product Design," "UX/UI," "User-Centered Design," "Prototyping," "Collaboration," "AI/ML," and "B2B SaaS" that align with the job description. Quantify achievements where possible.
• Curate Your Portfolio: Ensure your portfolio clearly showcases your best work, focusing on 2-3 relevant case studies that demonstrate your design process, problem-solving skills, and impact, especially for technical products. Be prepared to discuss your AI/ML design experience.
• Prepare for Portfolio Presentation: Practice walking through your case studies, explaining your design rationale, and articulating the outcomes. Be ready to answer questions about your process and collaboration style.
• Research TeamViewer: Understand their products, mission, and company culture, particularly their focus on AI and remote connectivity. Prepare thoughtful questions to ask the interviewer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.