Picture Framer PT

📍 Job Overview

Job Title: Picture Framer PT

Company: Michaels Stores

Location: Store - 17125 SE 272nd St, Covington, WA, United States of America

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 26, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and personalized design consultations.

• Maintain store presentation standards through effective merchandising, stock management, and maintaining a clean, safe, and clutter-free environment.

• Execute operational procedures, including POS transactions, inventory stocking, and omni-channel fulfillment, to ensure efficiency and compliance.

• Foster positive customer relationships and contribute to a team-oriented atmosphere, embodying company values and service standards.

📝 Enhancement Note: While this role is in retail, the "Picture Framer PT" title and emphasis on "creating a memorable framing solution for their art" and "personal designer by using Elevated ABC Deliver" suggest a focus on specialized, consultative sales within the framing department, requiring an understanding of design principles and customer needs beyond general retail. This is not a typical "operations" role in the B2B sense, but has operational components related to in-store processes, inventory, and customer service delivery. The "PT" designation indicates a part-time commitment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and providing expert recommendations for custom framing solutions.
  • Utilize sales techniques and product knowledge to drive custom framing sales and achieve individual and store sales targets.
  • Conduct in-depth consultations, offering design advice on matting, framing materials, and display options to enhance artwork presentation.
  • Operate the Point of Sale (POS) system accurately for all transactions, including custom framing orders, payments, and returns.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to deadlines.
  • Operate framing equipment, including mat cutters and specialized machinery, safely and efficiently.
  • Ensure all framing solutions meet company quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring products are attractively displayed, priced, and in stock.
  • Execute directed replenishment and SISO (Shop In, Ship Out) processes for framing materials and related merchandise.
  • Participate actively in truck un-loads and stocking processes, adhering to established standards and timelines.
  • Manage inventory levels for framing supplies, mats, and frames, reporting discrepancies or low stock to management.
  • Maintain a clean, safe, and clutter-free store environment, including the framing area and all public spaces.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs), company policies, and safety guidelines.

  • Support company-wide shrink and safety programs, actively identifying and reporting potential risks.

  • Collaborate effectively with team members to ensure smooth store operations and a positive customer experience.

  • Assist with omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, specialized production, and general retail operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" points to a sales-driven approach within the framing department, requiring consultative selling skills.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong understanding of art, design principles, and visual aesthetics would be beneficial for providing effective framing solutions.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer skills for POS operations and potential system navigation.

• Basic measuring skills for accurate framing and material selection.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to work effectively in a team environment.

Preferred Skills:

• Previous retail sales experience, particularly in consultative selling or design-related products.

• Experience in custom framing or a related craft/art field.

• Proven ability to meet sales targets.

• Familiarity with inventory management and merchandising principles.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly outline the baseline and desired qualifications. The emphasis on basic measuring and computer skills, alongside the ability to operate specific equipment, is critical for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level retail role, candidates are encouraged to highlight any personal projects or examples of creative work that demonstrate an eye for design, attention to detail, and an understanding of aesthetic principles. This could include examples of personal art, craft projects, or even creatively presented solutions to everyday design challenges.

Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all aspects of the job, including:
  • Customer Consultation & Design: Following a structured process for understanding customer needs, recommending materials, and finalizing design choices.
  • Production Workflow: Adhering to a defined sequence for cutting, assembling, and finishing framing orders to ensure quality and efficiency.
  • Sales & Transaction Processing: Executing sales transactions accurately through the POS system, including order entry, payment processing, and customer follow-up.
  • Inventory & Merchandising: Following guidelines for stocking, displaying products, and managing inventory levels.

📝 Enhancement Note: Given the retail and entry-level nature of this role, a formal "Process & Systems Portfolio" in the traditional operations sense is unlikely. The emphasis will be on the candidate's ability to learn, follow, and execute established processes and SOPs, rather than creating new ones. Any personal creative work or examples of problem-solving that align with design or customer service can serve as an informal demonstration of relevant skills.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour

Explanation of Range: This range is based on the provided information for the Picture Framer PT position at Michaels Stores in the US. It reflects entry-level to slightly experienced retail roles with specialized duties. Factors influencing placement within the range would include demonstrated skills, prior relevant experience, and performance during the hiring process.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

Working Hours:

• This is a part-time position. Specific weekly hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings, as the store operates across a broad schedule to serve customers.

📝 Enhancement Note: The salary range is explicitly provided. The benefits listed are standard for retail positions, with "Tuition Assistance" and "Generous Employee Discounts" being particularly attractive perks for part-time employees. The mention of varied working hours, including nights and weekends, is typical for retail.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Over 1,300 stores in 49 states and Canada, indicating a large retail footprint and significant operational scale.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests established operational practices and a mature company culture.

Team Structure:

• Store-Level Operations: The Picture Framer will be part of a store team, likely reporting to a Store Manager or an Assistant Manager/Framing Lead.

• Cross-Functional Collaboration: Collaboration will primarily occur with other store associates, including sales floor staff, cashiers, and potentially other department specialists. Interaction with regional or corporate teams would be indirect, likely through adherence to corporate SOPs and directives.

• Departmental Focus: While part of the overall store team, the Picture Framer will have a specific focus on the custom framing department, working closely with other framing associates if applicable.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity and celebration" and being "the leading destination for creating and celebrating." This translates to a strong focus on customer experience and service.

• Process Adherence: The frequent mention of "Standard Operating Procedures (SOPs)" indicates a structured operational environment where consistency and compliance are valued.

• Teamwork & Collaboration: The culture promotes working together ("better together") and maintaining a positive, respectful environment.

Company Website: www.michaels.com

📝 Enhancement Note: The company context emphasizes a large, established retail environment focused on creativity and customer service. The operational model relies heavily on standardized procedures and teamwork at the store level.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within a retail operations framework. It focuses on executing specific tasks and providing customer service within a defined department.

Reporting Structure: Typically reports to a Store Manager or an Assistant Store Manager/Framing Supervisor. Direct reports are unlikely for this role.

Operations Impact: The Picture Framer's impact is primarily at the customer interaction and transaction level. They directly influence customer satisfaction, drive sales within the framing department, and contribute to the overall operational efficiency and presentation of the store. Their role supports the broader GTM (Go-To-Market) strategy by ensuring a positive customer experience that encourages repeat business and brand loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, consultative sales, and POS operations. Potential to develop advanced framing skills and knowledge of different materials and design trends.

• Advancement within Store: Potential to move into roles with more responsibility, such as Lead Framer, Key Holder, or Assistant Manager positions, by demonstrating strong performance, leadership potential, and a commitment to company values.

• Cross-Departmental Experience: Opportunity to gain experience in other store departments, broadening retail operational knowledge.

• Company-Wide Opportunities: For high performers, there may be opportunities at the corporate or regional level, though this is less common for part-time store associates without specialized corporate skills.

📝 Enhancement Note: Growth in this role is typically within the retail store hierarchy. The focus is on mastering specific job functions and progressing to roles with increased responsibility and potentially full-time status if desired.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Store - 17125 SE 272nd St, Covington, WA. This is a specific retail store location.

Workspace Context:

• Customer-Facing Areas: Work will occur on the retail sales floor and within the custom framing department, which are climate-controlled.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring adaptability to varying temperatures.

• Physical Demands: The role requires significant standing for long periods, regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and frames, and potentially using ladders for high shelves, are part of the physical requirements.

• Tools & Equipment: The framing shop contains specialized equipment such as a glass cutter and a heat press, requiring careful operation.

• Team Interaction: Opportunities for interaction with colleagues during shifts, particularly during busy periods, truck un-loads, and team huddles.

Work Schedule:

• Part-time hours.

• Work hours include nights, weekends, and early mornings to align with store operating hours and customer traffic. Flexibility is often a requirement.

📝 Enhancement Note: The work environment is typical for a retail associate, with a strong emphasis on physical activity, customer interaction, and adherence to safety protocols in a dynamic setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone screen or online application review to assess basic qualifications and interest.

• In-Person Interview: This will likely involve a one-on-one or panel interview with the Store Manager or a designated interviewer. Expect questions focused on:

  • Customer Service Philosophy: How you handle difficult customers, build rapport, and go the extra mile.
  • Sales Aptitude: Your approach to selling products and services, and how you meet sales goals.
  • Problem-Solving: How you would handle common retail scenarios (e.g., stock issues, customer complaints, equipment malfunction).
  • Teamwork: Your experience working with others and contributing to a positive team environment.
  • Technical Skills: Demonstrating basic measuring skills and understanding of the framing equipment.

• Practical Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Store Walk-Through: An interviewer might walk you through the store, asking for your observations on merchandising, customer engagement, or potential improvements.

Portfolio Review Tips:

• As this is an entry-level retail role, a formal portfolio is typically not required. However, if you have personal projects related to art, design, crafts, or even creative problem-solving that showcase your aesthetic sense and attention to detail, be prepared to discuss them.

Challenge Preparation:

• Be ready to discuss scenarios related to customer service, sales, and operational tasks. For example:

  • "A customer is unhappy with a framing order. How would you handle it?"
  • "How would you approach a customer who seems unsure about their framing choices?"
  • "Describe a time you had to learn a new skill or operate new equipment quickly."

• Prepare to talk about your understanding of Michaels' brand and its focus on creativity.

📝 Enhancement Note: The application process will likely be standard for retail roles, focusing on interpersonal skills, problem-solving abilities, and a demonstrated interest in art and creativity. The emphasis is less on formal portfolio creation and more on practical application of skills and cultural fit.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and handling payments. Proficiency in basic computer operations is a prerequisite.

• Framing Equipment: Including mat cutters, potentially specialized cutting tools, and assembly equipment. Safe and effective operation is key.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

Analytics & Reporting:

CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchases and preferences. The role may also involve customer follow-up via phone or email, supporting the broader customer relationship management efforts.

• Omni-channel processes suggest some level of system integration for online orders and in-store fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction and operational execution at the store level, with an emphasis on POS systems and specialized framing equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: "Building customer relationships" and providing "friendly customer service" are paramount.

• Creativity & Inspiration: Michaels aims to "fuel the joy of creativity," so an appreciation for art, crafts, and design is integral.

• Integrity & Accountability: Adhering to SOPs, supporting safety and shrink programs, and operating with honesty are expected.

• Teamwork & Respect: "Interacts with others in an accepting and respectful manner," promoting a positive and collaborative work environment.

• Efficiency & Quality: Completing framing orders with "a high degree of quality and on time" and maintaining store standards.

Collaboration Style:

• Customer-First Collaboration: Team members work together to ensure customers have a positive and seamless experience, from browsing to purchase and fulfillment.

• Process-Oriented Support: Associates are expected to support each other in following SOPs and completing daily tasks, such as stocking, merchandising, and customer assistance.

• Open Communication: While not explicitly detailed, a collaborative style in a retail setting typically involves clear communication about customer needs, task delegation, and operational challenges.

📝 Enhancement Note: The culture is built around customer engagement, creativity, and a structured, team-oriented approach to retail operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultations, production, stocking, and cashier duties simultaneously.

• Managing Customer Expectations: Effectively handling diverse customer needs and artistic visions for custom framing, which can be subjective.

• Physical Demands: The role requires physical stamina for standing, lifting, and repetitive motions.

• Operating Specialized Equipment: Learning and safely operating framing machinery and tools.

• Seasonal Fluctuations: Potential for increased workload during peak retail seasons.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, inventory management, and merchandising.

• Cross-Training: Opportunity to learn other store functions, potentially leading to broader retail experience.

• Employee Discount: A significant benefit that allows personal exploration of creative materials.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with specialized duties. Growth opportunities are focused on skill acquisition within the retail and framing domain.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond for a customer." "How do you handle a customer who is upset or has a complaint?"

• Sales Approach: "How would you approach a customer who is browsing the framing section but seems hesitant?" "What's your strategy for upselling or cross-selling framing services or materials?"

• Problem-Solving: "Imagine a customer's framing order is delayed. What steps would you take?" "How would you handle a situation where you don't know the answer to a customer's question?"

• Teamwork: "Describe a time you had to work with a difficult colleague." "How do you contribute to a positive team environment?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?" "What do you know about our company and our focus on creativity?"

• "How do you align with Michaels' values of customer focus, integrity, and teamwork?"

Portfolio Presentation Strategy:

• If you have personal projects, be ready to briefly describe them, focusing on:

  • The Creative Process: How you conceived and executed the project.
  • Problem-Solving: Any challenges you faced and how you overcame them.
  • Attention to Detail: How you ensured quality and aesthetic appeal.

• For this role, your "portfolio" is more about demonstrating your understanding of design, customer service, and your ability to learn and follow procedures.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, situational judgment, and demonstrating a genuine interest in art, creativity, and customer service.

📌 Application Steps

To apply for this Picture Framer PT position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Preparation: Tailor your resume to highlight any customer service, sales, or creative/craft experience. Quantify achievements where possible (e.g., "Increased framing sales by X%"). Emphasize skills like "customer engagement," "problem-solving," and "attention to detail."

• Interview Practice: Prepare for behavioral questions by using the STAR method (Situation, Task, Action, Result). Practice articulating your understanding of customer service, sales, and teamwork. Be ready to discuss your interest in art and creative endeavors.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly within the custom framing department. Understand their commitment to creativity and customer experience.

• Prepare Questions: Have a few thoughtful questions ready to ask the interviewer about the role, team, store operations, and opportunities for growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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