PFL_8792_UX/UI DESIGN I

📍 Job Overview

Job Title: PFL_8792_UX/UI DESIGN I
Company: Santander
Location: SERVICIOS CENTRALES, Santiago, Santiago Metropolitan Region, Chile
Job Type: FULL_TIME
Category: Digital Product Design & User Experience Operations
Date Posted: 2025-10-24
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on the execution and maintenance of user experience definitions for digital products and services, aligning with business strategies and technical feasibility.
• It involves designing and optimizing user flows for both desktop and mobile applications, ensuring adherence to banking design systems and accessibility standards.
• The position requires collaboration with stakeholders to gather and evaluate user requirements, and conducting usability testing to refine digital experiences.
• This role is crucial for maintaining and improving business objectives by ensuring the quality and satisfaction of both existing and potential Santander customers.

📝 Enhancement Note: This role is categorized under Digital Product Design & User Experience Operations, as it bridges the gap between user-centered design principles and the operational execution of digital product development within a financial institution. The emphasis on maintaining, improving, and executing definitions for digital products aligns with operational efficiency and strategic business goals.

📈 Primary Responsibilities

• Develop and maintain user flows and processes for digital products across desktop and mobile applications.
• Conduct ongoing maintenance and improvements for existing digital products, ensuring adherence to quality standards, UX/UI best practices, and the bank's design system.
• Collaborate with various stakeholders to gather, analyze, and evaluate user requirements for digital products and services.
• Execute usability testing with target users to gather feedback and identify areas for enhancement in product design.
• Ensure that all digital product designs are accessible and align with the strategic objectives of the bank.
• Contribute to the creation of intuitive and satisfying user experiences that meet customer needs and business goals.
• Document design decisions, user flows, and interaction designs for internal reference and future development.
• Stay informed about industry trends in UX/UI design, digital products, and financial services to drive innovation.

📝 Enhancement Note: The responsibilities highlight a blend of creative design execution and operational maintenance, common in roles that support digital product lifecycles. The emphasis on "mantención y mejoramiento" (maintenance and improvement) and "procesos de productos y servicios digitales" (processes for digital products and services) points to an operational aspect of managing and evolving digital assets.

🎓 Skills & Qualifications

Education:

• Technical or professional degree in related fields such as Advertising, Design, Journalism, or equivalent.
• Professional certificates in UX/UI design or related disciplines are highly valued.

Experience:

• 2-5 years of proven experience in UX/UI design, with a focus on digital products.
• Demonstrated experience in managing and improving digital products through user-centered design principles.
• Experience in developing and documenting user flows and information architecture.

Required Skills:

• UX/UI Design: Deep understanding of user experience and user interface design principles.
• Prototyping Tools: Proficiency with tools such as Sketch, Illustrator, Photoshop, InVision, and Figma.
• Digital Experience: Experience in designing and optimizing digital user journeys.
• User Experience (UX): Ability to conduct user research, gather requirements, and translate them into effective designs.
• Customer Experience (CX): Understanding of customer needs and how to create satisfying digital interactions.
• Digital Analytics: Familiarity with using data and analytics to inform design decisions.
• Information Architecture: Skill in organizing and structuring content and navigation within digital products.
• Design Thinking: Application of design thinking methodologies to solve user problems and innovate solutions.
• Writing Skills: Strong linguistic and writing abilities for clear communication and content creation within interfaces.
• Process Development & User Flows: Expertise in creating detailed process maps and user flow diagrams.
• Interaction Design: Knowledge of how users interact with digital products and designing intuitive interfaces.

Preferred Skills:

• Experience within the financial services industry or banking sector.
• Familiarity with Email Marketing platforms and strategies.
• Experience in conducting usability testing and analyzing results.
• Knowledge of accessibility standards (e.g., WCAG).

📝 Enhancement Note: The detailed list of required skills, particularly in prototyping tools, digital analytics, information architecture, and design thinking, suggests the need for a candidate who can not only design but also contribute to operational efficiency and data-informed decision-making within the digital product lifecycle. The "2-5 years" experience level implies a mid-level role requiring a solid foundation and practical application of these skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating end-to-end UX/UI design projects for digital products (web or mobile).
• Each case study should clearly articulate the problem statement, design process, user research conducted, wireframes, prototypes, and final UI designs.
• Highlight specific contributions to improving user flows, interaction design, and information architecture.
• Demonstrate proficiency in using prototyping tools (Sketch, Figma, InVision, etc.) through interactive prototypes or detailed mockups.
• Include examples of how user feedback or analytics data influenced design iterations and improvements.

Process Documentation:

• The portfolio should include documentation of the design process, such as user journey maps, personas, sitemaps, and wireframes.
• Evidence of collaboration with cross-functional teams (e.g., developers, product managers) in the design process.
• Examples of how design solutions addressed specific business objectives or user pain points.
• Ideally, include a section that details the application of design thinking principles or agile methodologies in past projects.

📝 Enhancement Note: For a UX/UI role supporting digital products in a large financial institution, the portfolio must go beyond visual design. It needs to demonstrate a structured approach to problem-solving, user research, and iterative design, reflecting an understanding of operational constraints and business goals. The emphasis on process documentation and collaboration is key for evaluating how the candidate integrates into a larger development workflow.

💵 Compensation & Benefits

Salary Range:

• Based on market research for UX/UI Designers with 2-5 years of experience in Santiago, Chile, a competitive annual salary range would typically fall between CLP 18,000,000 and CLP 28,000,000. This estimate considers the cost of living in Santiago, the demand for skilled UX/UI professionals in the technology and finance sectors, and Santander's standing as a major financial institution.
• Specific salary will be determined based on the candidate's qualifications, experience, and alignment with the role's requirements.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and eligible dependents.
• Retirement Savings Plan: Contributions to a pension fund or similar retirement savings scheme.
• Paid Time Off: Generous vacation days, sick leave, and public holidays.
• Professional Development: Opportunities for training, workshops, and certifications in UX/UI design and related fields.
• Employee Assistance Program: Confidential counseling and support services.
• Potential for Performance Bonuses: Based on individual and company performance.
• Discounts on Santander Products/Services: Preferential rates on banking and financial products.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday.
• While the role is on-site, there may be some flexibility in start and end times, subject to team and business needs.
• Occasional overtime may be required to meet project deadlines, particularly during critical product launches or updates.

📝 Enhancement Note: Salary estimations for Santiago, Chile, were derived from publicly available salary data for UX/UI Designers and adjusted for experience level and industry. Benefits are standard for large corporations in Chile, with a focus on health, retirement, and professional growth, essential for attracting and retaining talent in specialized roles like UX/UI design.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. Santander operates in a highly regulated and competitive environment, emphasizing innovation, customer trust, and digital transformation to maintain its market position. Company Size: Santander is a global financial institution with a significant employee base, indicating a structured corporate environment with established processes and a wide array of career opportunities. Its large size suggests robust resources for employee development and technological investment. Founded: Santander was founded in 1857, bringing a long history and deep expertise in banking. Its longevity signifies stability and a continuous evolution to adapt to changing economic landscapes and technological advancements.

Team Structure:

• This role is within the Digital Transformation Management division, suggesting a team focused on modernizing and enhancing Santander's digital offerings.
• The UX/UI team likely comprises designers with various specializations, working collaboratively under a Digital Design Lead or Manager.
• Close collaboration is expected with product managers, developers, business analysts, and marketing teams to ensure cohesive digital product development.

Methodology:

• Data-Driven Design: Decisions are informed by digital analytics, user research, and usability testing to ensure user needs and business objectives are met.
• Agile Development: Projects are likely managed using agile methodologies (e.g., Scrum, Kanban) to facilitate iterative development, rapid feedback, and flexibility.
• Design System Adherence: A strong emphasis on maintaining and utilizing a consistent banking design system to ensure brand consistency and efficient product development.

Company Website: https://www.santander.cl/

📝 Enhancement Note: The context of a large, established financial institution like Santander implies a culture that balances tradition with innovation. The Digital Transformation division signals a forward-thinking approach, while the banking industry necessitates a strong focus on security, reliability, and compliance. This means that while creativity is valued, it must operate within defined frameworks and rigorous standards.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry to mid-level position (UX/UI Design I), suitable for professionals with 2-5 years of experience. It offers a foundational understanding of digital product operations within a large financial institution, with opportunities to grow into more specialized or senior design roles. Reporting Structure: The UX/UI Designer will likely report to a UX/UI Lead, Design Manager, or Head of Digital Transformation. This structure provides mentorship and guidance while allowing for independent contribution to specific projects. Operations Impact: The UX/UI Designer's work directly impacts customer acquisition, retention, and satisfaction by creating intuitive and efficient digital experiences. This role contributes to achieving business goals through improved digital product performance, reduced customer support inquiries, and increased adoption rates of digital services.

Growth Opportunities:

• Specialization: Advance into senior UX/UI designer roles, focusing on specific areas like interaction design, information architecture, or user research.
• Leadership: Progress to a UX/UI Lead or Manager position, overseeing design teams and strategic direction for digital products.
• Cross-Functional Moves: Transition into related roles such as Product Management, Digital Strategy, or Service Design, leveraging a deep understanding of user needs and digital product development.
• Continuous Learning: Participate in industry conferences, workshops, and advanced training programs to stay abreast of evolving UX/UI best practices and technologies.

📝 Enhancement Note: The "I" designation in the job title (UX/UI DESIGN I) strongly indicates an entry-to-mid-level position. The company's size and focus on digital transformation suggest that there are likely well-defined career paths and opportunities for professional development, particularly in the rapidly evolving fields of digital product design and operations.

🌐 Work Environment

Office Type: This is an on-site role, implying a traditional office environment within Santander's corporate facilities in Santiago. The workspace is expected to be professional and equipped with the necessary technology. Office Location(s): SERVICIOS CENTRALES, Santiago, Chile. This is likely a primary hub for the bank's operations and digital transformation initiatives, offering a central and accessible location within the city.

Workspace Context:

• Collaborative Spaces: Expect designated areas for team meetings, brainstorming sessions, and cross-functional collaboration, fostering an environment where ideas can be shared freely.
• Technology & Tools: Access to modern hardware, software, and design tools necessary for UX/UI work, including high-performance workstations and relevant licenses.
• Team Interaction: Opportunities to interact with a diverse team of designers, developers, product managers, and business stakeholders, promoting knowledge sharing and a holistic understanding of product development.

Work Schedule: The standard 40-hour work week is on-site, Monday to Friday. While core hours are expected, there might be some flexibility for start and end times, contingent on team coordination and project demands. This structure supports consistent workflow and facilitates in-person collaboration for design sprints and critical project phases.

📝 Enhancement Note: An on-site role within a major bank's central services location suggests a structured, professional, and potentially fast-paced work environment. The emphasis on collaboration and access to technology is crucial for UX/UI professionals who rely on these elements for effective design and project execution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call with an HR representative to assess basic qualifications, cultural fit, and interest in the role.
• Technical Interview: A discussion with the hiring manager or senior design team members, focusing on UX/UI principles, design methodologies, and problem-solving skills. This may include a review of your portfolio.
• Portfolio Presentation & Case Study: A dedicated session where you present 1-2 key projects from your portfolio, detailing your process, challenges, solutions, and impact. Expect in-depth questions about your design decisions and how you handled specific project aspects.
• Skills Assessment/Challenge: Potentially a small design challenge or a scenario-based question to evaluate your practical design skills and approach to a specific problem.
• Final Interview: A meeting with a higher-level manager or stakeholder to discuss your overall fit with the team and company, and to answer any remaining questions.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 of your strongest, most relevant projects that showcase your end-to-end UX/UI process. Prioritize projects that demonstrate impact and problem-solving.
• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, design, testing), the challenges faced, and the outcomes or impact achieved. Use visuals effectively.
• Highlight Collaboration: If applicable, explain how you worked with developers, product managers, and other stakeholders.
• Showcase Tools: Briefly mention the tools you used and why.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced error rates, increased user satisfaction).
• Tailor to Santander: Research Santander's digital products and try to align your project examples with their business goals or user needs, if possible.

Challenge Preparation:

• Understand the Brief: If given a design challenge, ensure you fully understand the problem statement and constraints.
• Think Aloud: During a live challenge, articulate your thought process clearly. Explain your assumptions and why you're making certain design choices.
• Focus on Process: Even if you can't complete a full design, demonstrate a structured approach to problem-solving.
• Prioritize: If time is limited, focus on the most critical aspects of the design problem.

📝 Enhancement Note: The interview process for a UX/UI role, especially in a financial institution, will heavily emphasize a portfolio review and potentially a design challenge. Candidates should be prepared to articulate their design decisions with a focus on user needs, business objectives, and operational considerations. The ability to demonstrate a structured, iterative, and collaborative design process is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch, InVision, Adobe Creative Suite (Illustrator, Photoshop). Proficiency in at least one of these is critical for creating wireframes, mockups, and interactive prototypes.
• Collaboration & Project Management: Tools like Jira, Confluence, Trello, or Asana may be used for task management, documentation, and team communication.
• User Research & Testing: Platforms for conducting usability tests, surveys, and gathering user feedback (e.g., UserTesting.com, SurveyMonkey, Maze).

Analytics & Reporting:

• Digital Analytics: Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and product performance.
• Data Visualization: Tableau, Power BI, or similar tools to create dashboards and reports that inform design decisions and track key metrics.

CRM & Automation:

• While not a primary focus for UX/UI, familiarity with CRM systems (like Salesforce) and marketing automation tools (like Marketo or HubSpot) can provide valuable context for how digital products integrate with broader customer engagement strategies.

📝 Enhancement Note: The specified tools (Sketch, Illustrator, Photoshop, InVision, Figma) are standard for UX/UI designers. The inclusion of "Digital Analytics" and the potential need for data visualization tools suggest that this role requires a data-informed approach to design, bridging creative execution with operational performance measurement.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and meeting the needs of both internal and external customers through exceptional digital experiences.
• Innovation & Transformation: Embracing new technologies and methodologies to drive digital innovation and continuously improve processes and products.
• Collaboration & Teamwork: Fostering an environment where cross-functional teams work together seamlessly to achieve common goals, valuing diverse perspectives.
• Excellence & Quality: Maintaining high standards in all aspects of work, from design execution to user satisfaction, ensuring reliability and effectiveness.
• Data-Driven Decision Making: Utilizing data and insights from analytics and user research to guide design choices and measure impact.

Collaboration Style:

• Cross-Functional Integration: The team actively collaborates with product managers, developers, marketing, and business stakeholders to ensure cohesive product development and alignment with strategic objectives.
• Iterative Feedback Loops: Encouraging regular feedback sessions, design critiques, and agile reviews to continuously refine designs and processes.
• Knowledge Sharing: Promoting an environment where team members share best practices, insights, and learnings to foster collective growth and efficiency.

📝 Enhancement Note: Santander's emphasis on digital transformation suggests a culture that values innovation and progress, while its banking roots imply a strong focus on reliability, security, and customer trust. For a UX/UI designer, this means balancing creative solutions with rigorous standards and a collaborative approach across departments.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user-centric designs while navigating technical limitations, regulatory requirements, and business objectives within a large financial institution.
• Adhering to a Strict Design System: Maintaining creative freedom while consistently applying and contributing to a comprehensive banking design system.
• Cross-Departmental Alignment: Collaborating effectively with diverse teams (e.g., IT, Legal, Marketing) to ensure seamless integration of digital products and user experiences.
• Rapid Technological Evolution: Keeping pace with advancements in UX/UI design tools, methodologies, and digital trends within the dynamic financial technology landscape.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to internal and external training programs focused on cutting-edge UX/UI techniques, interaction design, and emerging technologies.
• Industry Conferences & Certifications: Opportunities to attend relevant conferences (e.g., UX Australia, Interaction Week) and pursue professional certifications.
• Mentorship Programs: Participation in mentorship programs with senior designers or leaders within Santander to gain guidance and career advice.
• Exposure to Diverse Projects: Working on a variety of digital products and services, providing broad experience across different user segments and business lines within the bank.

📝 Enhancement Note: The challenges highlight the complexities of working within a large, regulated industry. Growth opportunities are likely structured, focusing on both deepening UX/UI expertise and expanding into broader product or leadership roles, aligning with Santander's commitment to employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with strict business requirements or technical limitations. How did you approach it, and what was the outcome?" (Focus on your problem-solving process, negotiation skills, and how you arrived at a compromise or innovative solution.)
• "Walk us through a UX/UI project from your portfolio. What was the problem, your role, your design process, the tools you used, and the impact of your work?" (Be prepared to go into detail on every stage, including user research, wireframing, prototyping, and testing.)
• "How do you approach gathering and incorporating user feedback and analytics data into your design process?" (Emphasize your data-driven approach and iterative design methods.)

Company & Culture Questions:

• "What do you know about Santander's digital transformation efforts, and how do you see UX/UI design contributing to them?" (Research recent news, digital product launches, and the company's stated digital strategy.)
• "How do you typically collaborate with developers and product managers? What are your expectations for this collaboration?" (Highlight your understanding of cross-functional teamwork and agile methodologies.)
• "How do you stay updated with the latest trends in UX/UI design and digital product development?" (Mention professional networks, publications, courses, and conferences.)

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically (Problem -> Process -> Solution -> Impact). Ensure smooth transitions between sections.
• Visual Appeal: Use high-quality visuals (mockups, flows, user journey maps) that are easy to understand. Avoid cluttered slides.
• Focus on "Why": For every design decision, explain the rationale behind it, linking it back to user needs, business goals, or research findings.
• Be Concise but Thorough: Cover the essential details without getting bogged down. Be prepared for follow-up questions that probe deeper.
• Demonstrate Ownership: Clearly articulate your specific contributions, especially if it was a team project.

📝 Enhancement Note: Interview preparation for this role should heavily emphasize showcasing a structured, user-centered, and data-informed design process, along with the ability to collaborate effectively within a corporate environment. The portfolio presentation is critical, serving as the primary vehicle to demonstrate these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Santander Careers portal.
• Portfolio Customization: Ensure your portfolio is up-to-date and highlights projects that demonstrate your UX/UI skills in digital product development, particularly any experience with financial services or complex user flows. Tailor your project selection to align with Santander's digital transformation goals.
• Resume Optimization: Update your resume to clearly list your proficiency with key UX/UI tools (Figma, Sketch, InVision, Adobe Suite) and relevant skills (UX/UI, Digital Analytics, Information Architecture, Design Thinking). Quantify your achievements with metrics where possible.
• Interview Preparation: Practice articulating your design process and decision-making for 1-2 key portfolio projects. Prepare to discuss your experience with user research, usability testing, and collaborating with development teams.
• Company Research: Familiarize yourself with Santander's current digital offerings, its mission regarding digital transformation, and its customer base. Understanding their strategic direction will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.