Part Time Framer

📍 Job Overview

Job Title: Part Time Framer
Company: Michaels Stores
Location: Park City, Utah, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service / Creative Services
Date Posted: December 24, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, with a specific emphasis on the framing department.
• Responsibilities include assisting customers with product selection, providing efficient checkout experiences, and maintaining store presentation standards.
• The position involves hands-on tasks such as stocking, merchandise recovery, and participation in inventory management processes.
• A key aspect of this role is cross-training in Custom Framing, involving both sales and production duties, requiring attention to detail and creative aptitude.

📝 Enhancement Note: This role is positioned as a part-time, on-site retail associate with a specialized function in custom framing, indicating a blend of general store operations and a specific craft-related skill. The "Framer" title suggests a need for precision, an understanding of materials, and potentially artistic sensibility, beyond typical retail associate duties.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions to their needs.
  • Engage customers on the benefits of loyalty programs and private label credit cards, facilitating enrollments.
  • Educate customers on the Voice of Customer (VOC) survey to gather feedback.
  • Provide a fast and friendly checkout experience, executing cash handling procedures to company standards.
  • Cross-train in Custom Framing sales, understanding customer needs for custom framing projects and guiding them through the selection process.
• Store Operations & Merchandising:
  • Participate actively in truck unloading and stocking of merchandise.
  • Execute planogram (POG) setups and updates to ensure accurate product placement and visual merchandising standards.
  • Perform merchandise recovery and maintenance, including the return/go-back process, to maintain a well-organized and appealing store environment.
  • Conduct Store In Stock Optimization (SISO) and AD set duties as assigned.
• Framing Production:
  • Undertake production duties within the Custom Framing department, following established processes and quality standards.
  • Operate tools and equipment safely and efficiently to produce custom framed items.
• Operational Support:
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Support shrink and safety programs by adhering to company policies and procedures.
  • Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance and maintain operational integrity.

📝 Enhancement Note: The inclusion of "Custom Framing selling and production" as a cross-training responsibility indicates that while the core role may be part-time associate, there's an expectation of developing and utilizing specific skills related to framing. This suggests a need for candidates who are not only customer-service oriented but also detail-oriented and potentially possess an aptitude for creative or craft-related tasks.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed beyond a minimum age of 16. High school diploma or equivalent may be beneficial for understanding instructions and procedures.

Experience:

• Retail and/or customer service experience is preferred, providing a foundation for customer interaction and operational tasks.
• Experience in a framing or craft-related environment is a plus but not explicitly required for entry.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and efficient manner.
• Cash Handling: Proficiency in executing cash transactions accurately and according to company standards.
• Product Knowledge: Willingness and ability to quickly learn about store products, especially those related to framing and crafting.
• Merchandising & Recovery: Skill in maintaining store presentation, including stocking shelves, organizing displays, and returning go-backs.
• Teamwork & Collaboration: Ability to work effectively with other team members to achieve store goals.
• Communication Skills: Clear verbal communication for customer interactions and internal team coordination.
• Adaptability: Flexibility to handle various tasks, including truck unloading, stocking, and customer-facing duties.
• Adherence to Procedures: Strong commitment to following Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Custom Framing Aptitude: A demonstrated interest or ability in creative tasks, attention to detail, and precision work, beneficial for framing production.
• Omni Channel Operations: Familiarity with BOPIS and SFS processes.
• Inventory Management Basics: Understanding of stock rotation, planogram execution, and in-stock optimization principles.

📝 Enhancement Note: The "Part Time Framer" title, coupled with "cross trained in Custom Framing selling and production," suggests that while the core role is entry-level retail, a candidate with a natural inclination towards crafts, precision, or a willingness to learn detailed production processes would be highly valued. The company's emphasis on "fueling the joy of creativity" further supports this.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this part-time, entry-level role, candidates with prior experience in custom framing or related craft industries may benefit from showcasing examples of their work.
• For individuals with retail or customer service backgrounds, demonstrating how they have successfully implemented or improved customer engagement processes, checkout efficiency, or store recovery initiatives can be valuable.
• Any experience with visual merchandising, planogram execution, or inventory management systems can be highlighted.

Process Documentation:

• Candidates are expected to demonstrate an understanding of and willingness to follow Standard Operating Procedures (SOPs) for all tasks, including customer service, cash handling, stocking, and framing production.
• The ability to learn and apply specific framing techniques and production workflows will be assessed during training.
• Familiarity with Omni channel processes (BOPIS, SFS) and their associated workflows is advantageous.

📝 Enhancement Note: For an entry-level, part-time position, a traditional operations portfolio is unlikely to be a strict requirement. However, highlighting any past projects, personal craft work (especially framing), or instances where a candidate improved a process in a previous role (even informally) could serve as a de facto portfolio to showcase relevant skills and initiative.

💵 Compensation & Benefits

Salary Range: As a part-time retail associate position, the salary will likely be at or slightly above the local minimum wage for Park City, Utah. Based on industry benchmarks for similar roles in retail and the cost of living in Park City, a reasonable estimate for a Part Time Framer would be in the range of $13.00 - $17.00 per hour.

Benefits: Michaels offers a robust benefits package for both full-time and part-time team members, including:

• Health Insurance: Medical, dental, and vision coverage options.
• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products, fostering creativity and savings.
• Rewards Program: Benefits associated with the company's customer loyalty program, which associates may also participate in.
• Other potential benefits: May include 401(k) options, employee assistance programs, and opportunities for advancement.

Working Hours:

• This is a part-time position.
• Working hours will include nights, weekends, and early mornings as dictated by store operational needs.
• Flexibility in scheduling is expected to cover various shifts and operational demands.

📝 Enhancement Note: The estimated salary range is based on general retail associate pay in the United States, adjusted for the higher cost of living in Park City, Utah, and the specialized "Framer" aspect which might command a slight premium over a standard associate role. The benefits listed are directly from the provided job description, emphasizing their availability for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts) Michaels operates within the arts and crafts retail sector, a market driven by consumer creativity, DIY trends, and seasonal celebrations. As the leading destination for creating and celebrating in North America, Michaels fosters a culture centered around innovation, inspiration, and customer engagement. The company's purpose is to "fuel the joy of creativity and celebration," which permeates its brand identity and operational philosophy.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across 49 states and Canada, employing a significant number of team members. This large retail footprint suggests a structured corporate environment with established operational processes and a strong emphasis on brand consistency across all locations.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail industry, indicating stability and a deep understanding of its market. This longevity suggests a culture that values experience, adaptability, and continuous improvement.

Team Structure:

• Store Level: The Park City store likely operates with a store manager, assistant managers, team leads, and a team of sales associates and specialists (like this Framer role). The structure is designed to ensure efficient store operations, customer service coverage, and specialized department management.
• Cross-Functional Collaboration: The role requires collaboration with other store team members for general operations, truck unloading, and customer service. Specifically, the framing aspect implies close work with fellow framers and potentially with sales associates who refer customers.
• Reporting: This Part Time Framer will report to store management, likely an Assistant Store Manager or a designated department lead, who oversees daily operations and team member performance.

Methodology:

• Customer-Centric Approach: The company's purpose emphasizes customer experience, suggesting that operations and service delivery are geared towards making shopping enjoyable and inspiring.
• Data-Informed Decisions: While not explicitly detailed for this role, a large retail organization like Michaels likely uses sales data, inventory metrics, and customer feedback (like VOC surveys) to inform operational strategies, merchandising, and staffing.
• Process Standardization: With over 1,300 stores, Michaels relies heavily on standardized operating procedures (SOPs) to ensure consistency in customer service, product presentation, and operational efficiency across all locations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's mission to "fuel the joy of creativity and celebration" is a critical insight into its culture. For a Framer role, this means understanding that the products and services offered are tied to personal expression, gifting, and preserving memories. Operations within this context should prioritize an inspiring and supportive environment for both customers and team members.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within the retail operations framework. It serves as a foundational position for individuals looking to gain experience in customer service, retail operations, and potentially specialized craft services like custom framing.

Reporting Structure: The Part Time Framer will report directly to store leadership, typically an Assistant Store Manager or a designated Department Manager responsible for the framing area. This structure allows for direct supervision, training, and performance feedback.

Operations Impact: While a part-time role, the Framer significantly impacts the store's revenue and customer satisfaction.

• Direct Sales: The framing services offered represent a higher-margin revenue stream. Effective sales and production directly contribute to store profitability.
• Customer Loyalty: Providing excellent service and quality framing can foster repeat business and positive word-of-mouth, strengthening customer loyalty.
• Brand Experience: As a specialist in a key creative area, the Framer contributes to the overall brand perception of Michaels as a destination for creative solutions and quality craftsmanship.

Growth Opportunities:

• Skill Development in Framing: Opportunity to become proficient in custom framing techniques, material selection, and production processes, potentially leading to more senior framing roles.
• Retail Operations Advancement: Potential to move into roles with greater responsibility, such as a Framing Specialist, Key Holder, or Assistant Manager, by demonstrating strong performance, leadership potential, and a willingness to take on more tasks.
• Cross-Functional Learning: Gaining experience in various store functions (customer service, visual merchandising, inventory) can provide a broad understanding of retail operations.
• Specialization: Developing expertise in custom framing can open doors to specialized roles within Michaels or the broader custom framing industry.

📝 Enhancement Note: For an entry-level, part-time role, growth is typically seen through skill acquisition and increased responsibility within the store. The "Framer" specialization offers a unique path for development beyond general retail associate duties, potentially leading to roles requiring more technical or artistic skills.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be within a Michaels store, encompassing the sales floor, stockroom, and a dedicated Custom Framing area.

Office Location(s): Park City, Utah, specifically at 1688 Uinta Way, Suite B. This is a customer-facing retail environment.

Workspace Context:

• Customer Interaction: The environment is highly interactive, requiring constant engagement with customers on the sales floor and within the framing consultation area.
• Tools & Technology: Access to standard retail point-of-sale (POS) systems for transactions, customer management tools (like Rewards program enrollment), and potentially specialized equipment in the framing shop (e.g., mat cutters, framing tools, heat presses), and potentially inventory management systems.
• Team Dynamics: The workspace fosters a collaborative environment where team members support each other in daily tasks, customer service, and operational duties. The framing area may involve more focused, individual work while on production, but consultation requires strong interpersonal skills.

Work Schedule:

• Part-time hours, with flexibility required to cover various shifts including nights, weekends, and early mornings.
• The schedule will be determined based on store needs and employee availability.

📝 Enhancement Note: The framing shop itself may have specific environmental considerations, such as ventilation for adhesives or materials, and proximity to tools like glass cutters and heat presses. The mention of "some stock rooms may not be climate controlled" and "some outdoor work if assigned to retrieve shopping carts or while unloading trucks" highlights the varied nature of the physical work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume to assess basic qualifications, availability, and relevant experience.
• In-Person Interview: A one-on-one interview with a hiring manager (e.g., Store Manager or Assistant Manager). This will assess customer service skills, personality fit, understanding of the role, and availability.
• Skills Assessment (Informal): For the framing aspect, there might be informal questions or a brief demonstration of dexterity, attention to detail, or a willingness to learn specific techniques, rather than a formal skills test.
• Framing Specific Questions: Expect questions about your interest in crafting, framing, and your ability to work with detailed instructions.
• Situational Questions: Scenarios related to customer service, handling difficult customers, and working as part of a team.

Portfolio Review Tips:

• For Framing Experience: If you have prior framing experience, bring a small, well-crafted sample of your work or photos of past projects. Be prepared to discuss your process, the materials used, and the challenges you overcame.
• For Retail/Customer Service Experience: Highlight instances where you exceeded customer expectations, improved checkout efficiency, or contributed to a positive store environment. Quantify achievements where possible (e.g., "increased rewards sign-ups by X%").
• Demonstrate Creativity: Even without direct framing experience, showcase your passion for crafts or DIY projects. This demonstrates alignment with Michaels' brand and purpose.
• Focus on Process: If you've improved a process in a previous role, be ready to explain the problem, your solution, and the positive outcome.

Challenge Preparation:

• Customer Interaction Scenarios: Prepare to role-play customer interactions, from greeting shoppers to resolving complaints or assisting with framing consultations.
• Problem-Solving: Think about how you would handle common retail challenges, such as stockouts, busy periods, or customer inquiries about product availability or custom orders.
• Product Knowledge Application: Be ready to discuss how you would learn about new products and effectively communicate their benefits to customers.
• Teamwork Examples: Prepare to share examples of when you collaborated effectively with colleagues to achieve a common goal.

📝 Enhancement Note: For this specific role, a "portfolio" is less about formal documents and more about showcasing relevant skills, passion, and experience through examples and discussions. The interview process will likely emphasize customer service aptitude and a willingness to learn the specific craft of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, managing sales, and handling various payment methods.
• Customer Relationship Management (CRM) / Loyalty Program Software: To enroll customers in the Rewards program, track purchases, and potentially manage customer inquiries.
• Inventory Management System: To check stock levels, locate products, and assist with stocking and recovery tasks.
• Custom Framing Software (Potentially): Some larger framing operations may use software to design custom frames, calculate pricing, and manage orders.
• Basic Office Software: For internal communications and training materials.

Analytics & Reporting:

• Sales Reporting: Access to daily/weekly sales reports for the store and potentially the framing department.
• VOC Survey Data: Feedback from customer surveys to identify areas for improvement in service and operations.

CRM & Automation:

• Rewards Program Enrollment: Facilitating customer sign-ups.
• Omni Channel Systems: Tools for managing BOPIS and SFS orders.

📝 Enhancement Note: The technology stack for a part-time retail associate is typically focused on transaction processing and customer engagement tools. The specific mention of "Custom Framing" implies potential use of specialized equipment and possibly associated software for design and production.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through friendly service, helpful assistance, and efficient transactions.
• Creativity & Celebration: Embracing the company's mission to inspire creativity and support customer celebrations through products and services.
• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations and a positive work environment.
• Integrity: Adhering to company policies, SOPs, and ethical practices in all aspects of the job, including cash handling and safety.
• Efficiency: Striving for efficient execution of tasks, from stocking and recovery to customer checkout and framing production.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, assisting with customer needs, operational tasks, and department coverage as required.
• Open Communication: Encouraging clear and respectful communication among team members and with management to address issues and share information.
• Learning Environment: Fostering a culture where team members are encouraged to learn new skills, ask questions, and provide constructive feedback, particularly within the framing department.

📝 Enhancement Note: Michaels' core values often revolve around creativity, community, and customer passion. For this role, it translates to fostering an environment where team members feel empowered to be creative, support customer endeavors, and work collaboratively to achieve store objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling general retail duties with specialized framing responsibilities can be demanding, requiring strong time management and prioritization skills.
• Customer Demands: Handling a diverse range of customer needs, from quick purchases to complex custom framing consultations, requires patience and adaptability.
• Physical Demands: The role involves standing for long periods, lifting, and bending, which can be physically taxing.
• Learning Curve for Framing: Mastering the technical aspects of custom framing, including material knowledge, design principles, and production techniques, requires dedicated learning.

Learning & Development Opportunities:

• Framing Mastery: Opportunity to become a skilled custom framer, gaining expertise in design, materials, and production techniques.
• Retail Operations Proficiency: Developing a strong understanding of various retail operations, including customer service, sales, merchandising, and inventory management.
• Customer Engagement Skills: Enhancing abilities in sales, problem-solving, and building customer relationships.
• Potential for Advancement: Demonstrating strong performance and a willingness to take on more responsibility can lead to opportunities for promotion within the store or company.

📝 Enhancement Note: The primary growth opportunity lies in developing specialized skills in custom framing, which can differentiate an employee within the retail landscape and potentially lead to more specialized or senior roles in that department.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about framing options, a customer with a complaint, or a busy period at the checkout.
• Framing Interest: Articulate your interest in custom framing and crafting. Why Michaels? What appeals to you about this specific aspect of the role?
• Problem-Solving: How would you address a situation where you don't know the answer to a customer's question? What steps would you take if a framing order was incorrect?
• Teamwork: Describe a time you worked effectively as part of a team to achieve a goal.

Company & Culture Questions:

• Understanding Michaels: What do you know about Michaels and our mission to "fuel the joy of creativity and celebration"?
• Values Alignment: How do your personal values align with Michaels' values (e.g., creativity, customer focus, teamwork)?
• Part-Time Commitment: Discuss your availability and commitment to a part-time schedule, including nights and weekends.

Portfolio Presentation Strategy:

• Showcase Your Passion: If you have personal craft projects or framing experience, be ready to discuss them enthusiastically. Highlight what you learned and enjoyed about the process.
• Quantify Achievements: For previous retail roles, use numbers to illustrate your impact (e.g., "handled an average of X transactions per shift," "assisted Y customers daily").
• Focus on Transferable Skills: Emphasize how your customer service, attention to detail, and problem-solving skills are transferable to the Framer role.
• Enthusiasm for Learning: Convey a strong desire to learn the custom framing craft and contribute to the team.

📝 Enhancement Note: The interview will likely assess not only basic retail competencies but also an aptitude and enthusiasm for the creative and detail-oriented nature of custom framing. Highlighting any relevant hobbies or personal projects can be very beneficial.

📌 Application Steps

To apply for this Part Time Framer position:

• Visit the Michaels Careers website or the provided Workday link to submit your application.
• Resume Optimization: Tailor your resume to highlight customer service experience, any retail or crafting background, and your availability. Use keywords from the job description such as "customer service," "retail," "framing," "merchandising," and "teamwork."
• Prepare for Interview Questions: Review common retail interview questions and specific questions related to customer service, problem-solving, and your interest in custom framing.
• Research Michaels: Familiarize yourself with Michaels' mission, values, and products to demonstrate genuine interest and cultural fit. Understand the importance of creativity and customer celebration.
• Highlight Availability: Clearly state your availability, ensuring it aligns with the part-time needs of the store, including evenings and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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