part time framer

📍 Job Overview

Job Title: Part-Time Framer Company: Michaels Stores Location: Prince George, British Columbia, Canada Job Type: PART_TIME Category: Retail Operations / Merchandising & Custom Framing Date Posted: August 20, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and drive sales within a retail environment, focusing on customer engagement and problem-solving.
• Execute efficient checkout processes, including accurate cash handling and promoting customer loyalty programs.
• Manage inventory and merchandising tasks, including truck unloading, stocking, and maintaining store recovery standards to ensure product availability and visual appeal.
• Support omnichannel initiatives such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), enhancing the customer shopping experience.
• Develop cross-functional skills, including custom framing production and sales, contributing to specialized service offerings and revenue generation.

📝 Enhancement Note: While the title is "Part-Time Framer," the core responsibilities and description indicate a broader retail associate role with a specific emphasis on custom framing as a cross-trained function. The role requires a blend of general store operations and specialized framing duties.

📈 Primary Responsibilities

• Engage customers proactively to understand their needs, guide them to products, and offer solutions to enhance their shopping experience.
• Execute swift and friendly transactions at the point of sale, adhering to all cash handling procedures and accuracy standards.
• Actively promote and enroll customers in the Michaels Rewards program and Private Label Credit Cards to foster customer loyalty and increase lifetime value.
• Educate customers on the importance of providing feedback through the Voice of Customer (VOC) survey to drive service improvements.
• Facilitate seamless omnichannel customer experiences by accurately processing BOPIS and SFS orders and assisting with related customer inquiries.
• Participate actively in the efficient unloading of trucks, stocking of merchandise, and adherence to planogram (POG) execution for optimal product presentation.
• Maintain rigorous merchandise recovery standards, including processing returns and go-backs, and ensuring general store tidiness to uphold brand presentation.
• Execute Store In Stock Optimization (SISO) tasks and assist with visual merchandising directives (AD sets) as assigned to maximize product availability and appeal.
• Uphold company policies and procedures to support shrink reduction initiatives and maintain a safe working environment for all team members and customers.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and regulations.
• Foster a positive and respectful work environment by interacting constructively with colleagues, maintaining a positive attitude, and embodying the company's vision and values.
• Perform custom framing services, including customer consultations, design, and production, demonstrating technical proficiency and creative problem-solving.

📝 Enhancement Note: The responsibilities highlight a strong focus on customer-facing activities, operational efficiency, and adherence to company standards, characteristic of a front-line retail role. The framing aspect introduces a specialized skill set that would likely be developed through on-the-job training or prior experience.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred. Experience: Previous retail and/or customer service experience is preferred. Prior experience in custom framing or a related craft/artisan field is advantageous but not strictly required, as training will be provided.

Required Skills:

• Exceptional customer service and interpersonal skills, with a friendly and engaging demeanor.
• Proficient cash handling and transaction processing abilities, ensuring accuracy and security.
• Strong merchandising and visual presentation skills, with an eye for detail in maintaining store recovery standards.
• Ability to work effectively in a fast-paced retail environment, managing multiple tasks simultaneously.
• Excellent verbal communication skills for customer interactions and team collaboration.
• Adaptability and willingness to learn new processes, including omnichannel operations and custom framing techniques.
• Basic understanding of inventory management principles and the importance of stock accuracy.
• A positive and proactive attitude, with a commitment to embodying company values and contributing to a positive team environment.
• Physical stamina to remain standing for extended periods, and ability to perform manual tasks including bending, lifting, carrying, and reaching.

Preferred Skills:

• Experience with custom framing, including matting, framing techniques, and the use of framing equipment.
• Familiarity with CRM systems and customer loyalty program enrollment processes.
• Knowledge of art, craft, and home décor products to better assist customers.
• Proficiency in using point-of-sale (POS) systems and other retail management software.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
• Demonstrated problem-solving skills to address customer issues and operational challenges effectively.

📝 Enhancement Note: The "Preferred Skills" section suggests that while direct framing experience is a plus, the company is willing to train candidates with strong foundational retail and customer service skills. This implies a focus on developing internal talent for specialized roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated ability to manage customer interactions and transactions efficiently, showcasing a focus on service quality and accuracy.
• Examples of proactive customer engagement and problem-solving in a retail or service-oriented context.
• Evidence of contribution to team goals and adherence to operational standards, such as maintaining store appearance or managing stock.
• Any projects or initiatives where process improvement or efficiency gains were identified or implemented.

Process Documentation:

• While a formal portfolio may not be explicitly required for this entry-level role, candidates are encouraged to highlight instances where they have followed established processes for tasks like inventory management, customer service protocols, or sales transactions.
• Showcase an understanding of workflow adherence, particularly concerning cash handling, customer checkout, and merchandise recovery.
• If applicable, demonstrate familiarity with any process mapping or documentation for previous roles, especially if it relates to retail operations or customer service workflows.

📝 Enhancement Note: For an entry-level retail position, a formal "portfolio" in the traditional sense might not be expected. However, candidates should be prepared to speak to their experiences and demonstrate their understanding of core retail processes through examples during interviews, particularly those related to customer service, sales, and operational tasks.

💵 Compensation & Benefits

Salary Range: $18.85 - $21.90 per hour. This range reflects the company's compensation structure for part-time roles at this level, considering the location and the blend of general retail and specialized framing responsibilities.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans for eligible team members.
• Paid Time Off (PTO): Accrued paid time off for rest, relaxation, and personal needs.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products, supporting personal creativity and value.
• Other Benefits: Potential access to additional benefits as detailed by the company, aimed at supporting team member well-being.

Working Hours: This is a part-time position. The specific number of hours will vary based on business needs, but the company typically aims for a consistent schedule of approximately 20 hours per week for part-time roles. Flexibility to work evenings, weekends, and holidays is expected.

📝 Enhancement Note: The provided salary range is specific to Canada and aligns with typical retail wages for roles requiring customer interaction and operational duties. The benefits package is comprehensive for a part-time position, indicating the company's commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, home décor, and custom framing. Company Size: Large. Michaels operates over 1,300 stores across North America, indicating a significant operational footprint and a large employee base. Founded: 1973. With a long history, Michaels has established itself as a dominant player in the creative retail sector, known for its wide product selection and community engagement.

Team Structure:

• The role likely operates within a store-based team structure, reporting to a Store Manager or Assistant Store Manager.
• Team members are often cross-trained in various store functions, including sales floor operations, customer service, visual merchandising, and specialized departments like custom framing.
• Collaboration is key, with team members supporting each other to ensure smooth store operations, excellent customer service, and efficient task completion.

Methodology:

• Michaels emphasizes a customer-centric approach, prioritizing a positive and helpful shopping experience for every visitor.
• Operational efficiency is driven through adherence to Standard Operating Procedures (SOPs), including merchandising, inventory management, and point-of-sale processes.
• Data-driven insights, such as VOC survey results and sales performance metrics, likely inform operational adjustments and customer service strategies.
• A commitment to safety and compliance with all regulations is a foundational aspect of their operational methodology.

Company Website: www.michaels.com and www.michaels.ca

📝 Enhancement Note: The company's culture is centered around "fueling the joy of creativity," which translates into a customer-focused, supportive, and engaging work environment. The large company size suggests structured training programs and opportunities for career advancement within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or associate level within the retail operations framework. It serves as a foundational position for individuals seeking experience in customer service, sales, and store operations. Reporting Structure: The Part-Time Framer will report directly to store leadership, such as a Store Manager or an Assistant Store Manager, who oversee daily operations and team performance. Operations Impact: While this role is part-time, its impact on operations is significant. Excellent customer service, efficient transaction processing, and accurate merchandising directly contribute to customer satisfaction, sales revenue, and the overall brand image and operational efficiency of the store. The framing component adds a specialized revenue stream and customer service offering.

Growth Opportunities:

• Skill Development: Opportunities to gain proficiency in custom framing techniques, sales, customer service, and various retail operations processes.
• Advancement: Potential to progress into roles such as a Lead Sales Associate, Department Specialist (e.g., Custom Framing Lead), Key Holder, or Assistant Manager positions within Michaels stores.
• Cross-Training: Exposure to different areas of store operations, allowing for a well-rounded understanding of retail management and the potential to specialize.
• Management Training: For motivated individuals, Michaels may offer training programs to develop leadership skills for future management opportunities.

📝 Enhancement Note: The entry-level nature of this role suggests a focus on foundational skill-building. Growth opportunities are likely tied to demonstrating strong performance, willingness to learn, and taking initiative in areas like custom framing and customer engagement.

🌐 Work Environment

Office Type: The primary work environment is a public retail store setting. Office Location(s): The specific location is 5900 Southridge Ave, Unit 100, Prince George, BC, Canada.

Workspace Context:

• The workspace includes the main retail sales floor, customer service areas, stockrooms, and a dedicated custom framing production area.
• The retail environment is climate-controlled, though some stock rooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.
• The custom framing area contains specialized tools such as glass cutters and heat presses, requiring careful handling and adherence to safety protocols.
• Team members will interact frequently with customers and colleagues, fostering a collaborative and service-oriented atmosphere.

Work Schedule: The role is part-time, with hours varying based on business needs. This includes flexibility to work evenings, weekends, and potentially early mornings or holidays. The schedule is designed to cover peak customer traffic times and operational requirements.

📝 Enhancement Note: The work environment is dynamic and customer-facing, requiring adaptability and the ability to manage diverse tasks within a retail setting. Safety awareness, particularly in the framing area, is paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.
• In-Person Interview: Candidates will likely undergo one or more in-person interviews with store management. This will focus on customer service skills, retail experience, problem-solving abilities, and cultural fit.
• Skills Assessment: Specific questions or scenarios will be presented to gauge the candidate's approach to customer interactions, handling difficult situations, and understanding of retail operations. For this role, there may also be a discussion about any creative or framing-related aptitudes.
• Final Decision: Based on the interview performance, relevant experience, and alignment with company values.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly requested, be prepared to discuss past experiences that demonstrate customer service excellence, problem-solving, and attention to detail.
• Highlight any creative projects, crafting experience, or previous roles involving custom work or detailed production processes.
• If you have examples of visual merchandising, inventory management, or customer engagement strategies from previous roles, be ready to share them.
• Frame your experiences using the STAR method (Situation, Task, Action, Result) to provide clear and concise examples of your capabilities.

Challenge Preparation:

• Be ready to answer behavioral questions related to customer service scenarios (e.g., handling a difficult customer, resolving a product issue, upselling).
• Prepare to discuss your understanding of Michaels' brand and its commitment to creativity.
• Think about how you would approach tasks like merchandising, stock recovery, and ensuring a positive checkout experience.
• Consider how you would approach learning new skills, such as custom framing production, and how you contribute to a team environment.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service orientation, a proactive attitude, and a willingness to learn and contribute to the team's success, with particular emphasis on any creative or detail-oriented aptitudes relevant to framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Proficiency in using retail POS systems for transactions, returns, and customer data entry.
• Customer Relationship Management (CRM) / Loyalty Programs: Familiarity with loyalty program enrollment and the benefits of customer retention initiatives.
• Inventory Management Systems: Basic understanding of how inventory is tracked and managed within a retail setting.
• Custom Framing Production Equipment: This includes specialized tools like mat cutters, glass cutters, and heat presses. Training will be provided, but a willingness to learn and operate these tools safely is essential.

Analytics & Reporting:

• Point of Sale (POS) Data: While not directly managing analytics, understanding how sales data is generated at the POS is relevant.
• Customer Feedback Systems (VOC): Awareness of how customer feedback is collected and its importance for service improvement.

CRM & Automation:

• Loyalty Program Software: Used for customer enrollment and tracking purchase history.
• Omnichannel Support Tools: Systems to manage BOPIS and SFS orders, ensuring accurate fulfillment and customer communication.

📝 Enhancement Note: The technology stack is primarily focused on standard retail operations tools, with specialized equipment for the custom framing function. Candidates are expected to be trainable on these systems and tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience through friendly service, product knowledge, and problem resolution.
• Creativity: Embracing and promoting creativity, both in personal work and in assisting customers with their creative projects.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide seamless customer service.
• Integrity: Upholding company standards, ethical practices, and honest transactions.
• Efficiency: Striving for accuracy and speed in all tasks, from transactions to merchandising and production.

Collaboration Style:

• Open communication and mutual support among team members.
• Willingness to share knowledge and assist colleagues with tasks.
• A collaborative approach to problem-solving and achieving store objectives.
• Respectful interaction and a positive attitude, even during busy periods or challenging situations.

📝 Enhancement Note: The company culture at Michaels is built around creativity, customer engagement, and a supportive team environment. Team members are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing front-end customer service, back-end operations (stocking, recovery), and specialized custom framing duties in a part-time capacity.
• Customer Volume: Handling high customer traffic during peak periods while maintaining service quality and efficiency.
• Learning Curve: Quickly learning new processes, product knowledge, and the technical aspects of custom framing.
• Physical Demands: Adapting to the physical requirements of the role, including standing for long periods and lifting.

Learning & Development Opportunities:

• Custom Framing Training: Comprehensive training on design principles, matting techniques, framing methods, and the use of specialized equipment.
• Retail Operations Skills: Development in areas such as customer service, sales, visual merchandising, inventory control, and POS systems.
• Product Knowledge: Gaining extensive knowledge of Michaels' product lines, including art supplies, craft materials, and home décor.
• Cross-Functional Experience: Opportunities to learn about other areas of store operations, potentially leading to broader retail career development.

📝 Enhancement Note: This role offers a solid foundation in retail operations with a unique specialization in custom framing, providing tangible skills and opportunities for growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you handle demanding customers, resolve complaints, or go the extra mile for a customer. Think about specific examples from past roles.
• Teamwork and Collaboration: How do you contribute to a team environment? Describe a time you worked effectively with colleagues to achieve a common goal.
• Problem-Solving: Describe a situation where you encountered a problem at work and how you solved it. Focus on analytical thinking and initiative.
• Adaptability & Learning: How do you approach learning new skills or adapting to changes in a work environment? Provide examples of your learning agility.

Company & Culture Questions:

• Interest in Michaels: Why are you interested in working at Michaels? What attracts you to our brand and our focus on creativity?
• Understanding the Role: What do you understand about the responsibilities of a Part-Time Framer? How do your skills align with these responsibilities?
• Values Alignment: How do you embody values like customer focus, teamwork, and creativity in your work?

Portfolio Presentation Strategy:

• If you have any visual examples of your own creative work or projects that demonstrate attention to detail (even if not professional framing), be ready to briefly discuss them.
• Prepare to articulate how your customer service experience has prepared you for the demands of this role.
• Highlight any experience with detailed tasks, precision, or working with tools that required careful handling.

📝 Enhancement Note: Focus on demonstrating a positive attitude, strong customer service instincts, a willingness to learn the framing craft, and an understanding of the importance of a well-merchandised and welcoming store environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Workday job portal.
• Resume Customization: Tailor your resume to highlight any retail, customer service, or creative/craft-related experience. Quantify achievements wherever possible (e.g., "assisted X customers per hour," "maintained X% accuracy in cash handling").
• Prepare Key Examples: Have 2-3 specific examples ready to share that demonstrate your customer service skills, problem-solving abilities, and teamwork. Use the STAR method for clarity.
• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."
• Articulate Framing Interest: Be ready to express enthusiasm for learning and contributing to the custom framing aspect of the role, even if you have no prior experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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