Part Time Framer

📍 Job Overview

Job Title: Part Time Framer
Company: Michaels Stores
Location: Cornelia, Georgia, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service
Date Posted: October 29, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions.
• Ensure exceptional customer experiences through attentive service, product location assistance, and maintaining a well-merchandised store environment.
• Execute operational tasks efficiently, including order fulfillment, inventory management, and maintaining store presentation standards.
• Uphold company policies, safety protocols, and Standard Operating Procedures (SOPs) to ensure compliance and operational excellence.
• Contribute to a positive and collaborative team environment, fostering a culture of creativity and customer satisfaction.

📝 Enhancement Note: This role, while primarily customer-facing, has significant operational responsibilities within the retail environment, focusing on the custom framing department. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales within the framing service.

📈 Primary Responsibilities

• Customer Relationship Management & Sales:
  • Actively engage customers using the "Elevated ABC Deliver" methodology to build rapport and understand their needs for custom framing projects.
  • Consult with customers to design and recommend appropriate framing solutions, considering their artwork, aesthetic preferences, and budget.
  • Drive sales within the custom framing department by effectively presenting options and closing orders.
  • Provide a memorable and positive customer experience that encourages repeat business and referrals.
• Production & Quality Assurance:
  • Accurately complete custom framing orders according to design specifications and quality standards.
  • Operate framing equipment and tools, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing projects are completed on time for customer pickup.
  • Maintain high-quality standards for all finished framing products.
• Store Operations & Merchandising:
  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and stocked.
  • Execute Stocked-In, Stock-Out (SISO) and Directed Replenishment processes accurately and efficiently.
  • Assist with truck unloads and stocking procedures, adhering to established standards and timelines.
  • Ensure a safe, clean, and clutter-free store environment for both customers and team members.
• Customer Service & Assistance:
  • Greet and acknowledge customers promptly, offering assistance with locating products and providing solutions.
  • Support Omni-channel processes, such as assisting with online order pickups or in-store returns.
  • Operate the cash register and execute all cash handling procedures with accuracy and adherence to standards.
• Teamwork & Compliance:
  • Adhere to all Standard Operating Procedures (SOPs), company policies, and safety programs.
  • Support shrink prevention initiatives and maintain a safe working environment.
  • Interact positively and respectfully with colleagues, contributing to a collaborative team atmosphere.
  • Act as a role model by projecting a positive image and embodying company values.

📝 Enhancement Note: The responsibility for "Elevated ABC Deliver" and "deliver sales and production results" indicates a performance-driven aspect to the customer interaction, requiring a consultative sales approach within the framing service.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.
• Demonstrated ability to learn and implement new processes and sales techniques.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic computer applications, and navigating internal systems.
• Measuring Skills: Accurate and precise measurement abilities critical for custom framing projects.
• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions with a friendly and helpful demeanor.
• Operational Execution: Capacity to follow Standard Operating Procedures (SOPs) and execute tasks efficiently and accurately.
• Teamwork & Collaboration: Ability to work effectively with a team, contributing to a positive and productive work environment.
• Problem-Solving: Aptitude for identifying customer needs and providing appropriate solutions, especially within the framing context.
• Attention to Detail: Meticulousness in order taking, production, and maintaining store standards.
• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.
• Safety Awareness: Understanding and adherence to safety protocols in a retail and workshop environment.

Preferred Skills:

• Retail Experience: Previous experience working in a retail setting, understanding customer flow and store operations.
• Sales Experience: Proven ability to sell products or services, with a consultative approach.
• Creativity & Design Sensibility: An eye for aesthetics and design, beneficial for framing consultations.
• Experience Operating Equipment: Familiarity with operating machinery or tools, specific to framing equipment.

📝 Enhancement Note: While the role is described as entry-level, the emphasis on selling, problem-solving, and precise execution of framing orders suggests that candidates with a proactive attitude and a willingness to learn detailed processes will be most successful.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experience in their resume that demonstrates:
  • Customer Interaction Examples: Instances where you successfully built customer relationships or resolved customer issues.
  • Sales Achievements: Any quantifiable results demonstrating sales success in previous roles.
  • Process Adherence: Examples of following detailed instructions or procedures to achieve a specific outcome.
  • Quality Output: Projects or tasks completed with a high degree of accuracy and attention to detail.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow established processes, including:
  • Workflow Understanding: How they approach learning and executing a defined workflow (e.g., customer consultation to order completion).
  • Adherence to SOPs: Commitment to following Standard Operating Procedures for consistency and quality.
  • Measurement & Quality Checks: Understanding the importance of accurate measurements and quality checks in production.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely. However, the interview process will likely assess a candidate's ability to articulate their skills and experiences through examples, demonstrating their potential to follow established operational processes and deliver quality results.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position in Cornelia, Georgia, the hourly wage is estimated to be between $10.00 - $15.00 per hour. This range is based on industry benchmarks for entry-level retail associate roles with specialized responsibilities (framing) in this region, considering cost of living and typical retail compensation structures. Actual compensation will depend on experience, skills, and performance.

Benefits:

• Health Insurance: Medical, dental, and vision coverage options are available.
• Paid Time Off (PTO): Accrued paid time off for eligible team members.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other Benefits: Additional benefits may be available as detailed on mikbenefits.com.

Working Hours:

• This is a part-time position, with an estimated 20 hours per week. Work hours will include nights, weekends, and early mornings, depending on store needs and scheduling. Flexibility is expected to accommodate peak retail periods and operational demands.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail roles in Georgia and the specific location's cost of living. Benefits are crucial for part-time roles, and Michaels appears to offer a competitive package, including tuition assistance which aligns with skill development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products. Company Size: Over 1,300 stores across North America, indicating a large, established retail organization. Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established operational practices.

Team Structure:

• The Part Time Framer will be part of the store's retail team, reporting to the Store Manager or an Assistant Manager.
• They will work closely with fellow sales associates, stock associates, and potentially a dedicated framing specialist or manager.
• Collaboration is key, especially within the framing department and with customer service points of sale.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").
• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store management.
• Data-Driven Improvement (Implied): While not explicit, the focus on sales targets and operational efficiency suggests an underlying use of data for performance management.
• Creative Focus: The company's purpose is "to fuel the joy of creativity," which permeates the brand and customer interaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is rooted in creativity and customer service. For a Framer, this translates to a role that requires both artistic sensibility and a strong customer-facing approach, within a structured retail operational framework.

📈 Career & Growth Analysis

Operations Career Level: Entry Level Retail Associate / Specialist. This role serves as an entry point into the retail operations of Michaels, with a specialized focus on the custom framing department. It requires learning specific product knowledge, sales techniques, and production processes. Reporting Structure: The Framer will report directly to store leadership, likely the Store Manager or a designated Department Manager. This structure ensures clear guidance and oversight for operational tasks and customer interactions. Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer loyalty. Their ability to provide quality framing solutions and excellent service contributes to the overall customer experience and brand reputation. Efficient operations in the framing department also influence turnaround times and customer satisfaction.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing design, production techniques, and sales consultation.
• Cross-Training: Opportunity to learn other store operations, such as merchandising, inventory management, or cashier duties.
• Leadership Potential: With demonstrated performance and commitment, potential to move into roles like Department Lead, Assistant Manager, or Store Manager within the Michaels retail structure.
• Specialization: Deepen expertise within the framing specialization, potentially becoming a go-to expert for complex framing projects.

📝 Enhancement Note: For an entry-level role, the growth path often involves mastering the core responsibilities and then expanding into broader operational duties or taking on more specialized tasks within the department.

🌐 Work Environment

Office Type: Public retail store setting. The role is primarily based within a Michaels retail store, including the sales floor and the dedicated framing shop area. Office Location(s): Store - 361 Habersham Village Cir, Cornelia, GA. This is a specific, physical retail location.

Workspace Context:

• Customer Interaction Zone: The sales floor requires constant interaction with customers, assisting them with product location and general inquiries.
• Framing Shop: A dedicated workspace for custom framing production. This area contains specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.
• Stock Rooms: Areas for inventory storage, which may or may not be climate-controlled.
• Climate Control: Public areas are climate-controlled; some stock rooms may not be.
• Field Work: Potential for outdoor work, such as retrieving shopping carts or during truck unloads.

Work Schedule:

• The schedule will include nights, weekends, and early mornings. Flexibility is essential for a part-time retail role that needs to cover store operating hours. The role is expected to be approximately 20 hours per week.

📝 Enhancement Note: The work environment is dynamic, blending customer-facing sales on the floor with hands-on production in the framing shop. Safety and adaptability to varying conditions (climate control) are key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically an online application followed by a brief phone or video screening to assess basic qualifications and interest.
• In-Person Interview: A face-to-face interview at the store location. This will likely involve the Store Manager or Assistant Manager.
• Situational Questions: Expect questions about customer service scenarios, problem-solving, teamwork, and how you would handle specific framing-related tasks or customer requests.
• Skills Assessment: Discussion of your basic computer and measuring skills, and your ability to operate framing equipment (or willingness to learn).
• Cultural Fit: Assessment of your attitude, enthusiasm for creativity, and alignment with Michaels' values.
• Walkthrough/Observation: You might be asked to demonstrate basic skills or observe store operations.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Increased customer satisfaction scores by X%," "Handled an average of Y transactions per shift").
• Storytelling: Be prepared to share specific examples of customer interactions, problem-solving situations, or projects where you demonstrated attention to detail and quality.
• Framing Interest: Express genuine enthusiasm for the creative aspect of framing and your willingness to learn the craft.

Challenge Preparation:

• Scenario-Based: Prepare for hypothetical situations such as: "A customer is unhappy with their framing choice; how would you handle it?" or "How would you approach a customer who seems unsure about what they need?"
• Process Adherence: Be ready to discuss how you would learn and follow the company's Standard Operating Procedures for framing and customer service.
• Basic Skills Demonstration: While not a formal test, be prepared to talk about your comfort with basic math for measurements and using computers.

📝 Enhancement Note: For this role, the interview process will focus heavily on behavioral and situational questions to gauge customer service aptitude, problem-solving skills, and adherence to operational procedures rather than a formal portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.
• Framing Equipment: Includes specialized tools such as glass cutters, mat cutters, framing guns, and heat presses.
• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Basic Computer Applications: For internal communication, scheduling, and potentially basic data entry related to orders.
• Inventory Management Systems (Implied): Used for tracking stock levels of framing materials, ready-made frames, and supplies.

CRM & Automation:

• Customer Database (Within POS/System): To track customer orders, preferences, and history for repeat business.
• Order Management System: To manage the lifecycle of custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency in a specific POS system is often a requirement. While advanced analytics tools are not expected, understanding how to use basic computer systems and specialized framing equipment is crucial.

👥 Team Culture & Values

Operations Values:

• Creativity: Embracing and fostering a creative environment, essential for the art of custom framing.
• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.
• Quality: Commitment to delivering high-quality framing products and services.
• Integrity: Upholding company policies, ethical standards, and honest customer interactions.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.
• Efficiency: Striving for operational excellence in production, sales, and store upkeep.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience from entry to checkout to framing consultation.
• Process Review: Openness to learning and adhering to established operational processes and providing constructive feedback when appropriate.
• Knowledge Sharing: Willingness to share best practices in customer service, framing techniques, and store operations with team members.
• Positive Interaction: Maintaining a positive and respectful attitude, contributing to a supportive and enjoyable work environment.

📝 Enhancement Note: The company culture emphasizes creativity and customer-centricity, which directly influences how operations are conducted, particularly in a specialized department like custom framing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also dedicating time to high-quality framing production.
• Customer Expectations Management: Handling diverse customer needs and expectations, sometimes requiring creative problem-solving for unique framing projects.
• Learning Curve for Framing: Mastering the technical skills and product knowledge required for custom framing can be challenging for those new to the craft.
• Pace of Retail: Working in a fast-paced retail environment that requires constant multitasking and adaptability to changing customer traffic and operational demands.
• Shrink Prevention: Maintaining vigilance against potential loss and damage of merchandise.

Learning & Development Opportunities:

• Framing Craftsmanship: Deepen expertise in matting techniques, frame styles, glass types, and preservation methods.
• Consultative Sales Training: Enhance skills in understanding customer needs, presenting solutions, and closing sales effectively.
• Retail Operations Proficiency: Gain experience in various aspects of retail management, including inventory, merchandising, and POS operations.
• Customer Service Excellence: Develop advanced customer service skills, conflict resolution, and relationship building.
• Product Knowledge Expansion: Learn about different art mediums, framing materials, and design trends.

📝 Enhancement Note: The challenges are typical for a retail role with a specialized function, offering significant opportunities for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who is unsure about what they need for their framing project?"
• Problem-Solving: "Imagine a customer needs a frame for an unusually sized artwork. What steps would you take?" "How would you prioritize tasks if you had multiple framing orders due and a rush of customers on the floor?"
• Teamwork & Values: "Why are you interested in working for Michaels?" "How do you contribute to a positive team environment?" "What does 'creativity' mean to you in a retail context?"

Company & Culture Questions:

• Research: Understand Michaels' mission ("fuel the joy of creativity"), its product offerings, and its position in the arts and crafts market.
• Values Alignment: Be prepared to discuss how your personal values align with Michaels' emphasis on creativity, customer service, and teamwork.
• Role Understanding: Demonstrate that you understand the dual nature of the role: customer-facing sales and hands-on production.

Portfolio Presentation Strategy:

• Resume Walkthrough: Be ready to elaborate on specific experiences listed on your resume, particularly those related to customer service, sales, or any hands-on work.
• Highlight Relevant Skills: Emphasize your basic computer skills, measuring accuracy, attention to detail, and any experience operating tools or equipment.
• Express Enthusiasm: Convey genuine interest in the creative aspect of framing and a willingness to learn and excel in the role.

📝 Enhancement Note: Interview preparation should focus on demonstrating a customer-first mindset, problem-solving capabilities, a willingness to learn technical skills, and an alignment with Michaels' creative and collaborative culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, measurements, or creative projects. Use keywords from the job description like "customer service," "sales," "framing," "attention to detail," and "basic computer skills."
• Prepare for Situational Questions: Think of specific examples from past experiences that demonstrate your ability to handle customer interactions, solve problems, work in a team, and follow procedures.
• Research Michaels: Understand the company's mission, values, and products. Be ready to articulate why you are a good fit for their creative culture.
• Highlight Enthusiasm for Framing: Express your interest in custom framing, design, and contributing to customers' creative projects.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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