Part Time Framer

📍 Job Overview

Job Title: Part Time Framer Company: Michaels Stores Location: Redwood City, California, United States Job Type: PART_TIME Category: Retail Operations / Art & Design Date Posted: 2026-02-14 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional in-store retail operations and customer service, with a specific focus on custom framing solutions.
• Responsibilities include driving sales and production targets through personalized customer interactions and expert product knowledge, particularly within the framing department.
• Candidates will be expected to maintain high standards of store presentation, merchandising, and operational efficiency, adhering to Standard Operating Procedures (SOPs).
• The position requires hands-on engagement with framing equipment and a commitment to creating a positive and memorable customer experience.

📝 Enhancement Note: The job title "Part Time Framer" and the description emphasizing "creating a memorable framing solution for their art" and "Complete framing orders with a high degree of quality and on time" clearly place this role within a specialized retail operations context, focusing on custom art framing services. The "Elevated ABC Deliver" likely refers to a specific sales and customer engagement methodology within Michaels.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations for custom framing solutions, aiming to exceed sales and production goals.
• Execute custom framing orders with a high degree of craftsmanship and adherence to delivery timelines, ensuring customer satisfaction.
• Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting in-store merchandising and replenishment processes (SISO and Directed Replenishment).
• Deliver outstanding customer service by acknowledging customers, assisting with product location, providing solutions, and ensuring a well-merchandised and in-stock store environment.
• Uphold Standard Operating Procedures (SOPs) and company programs, including those related to shrink reduction, safety, and cash handling.
• Actively participate in truck un-loading and stocking processes to ensure operational efficiency and adherence to company standards.
• Operate the cash register and execute all cash handling procedures with accuracy and integrity.
• Support and execute Omni channel processes to provide a seamless customer experience across all touchpoints.
• Maintain a safe, clean, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities listed are directly aligned with a retail operations role focused on customer engagement, sales, and production within a specialized department (custom framing). The mention of "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, which is common in retail operations.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent (preferred, though not explicitly stated as required).

Experience:

• Minimum 0-2 years of experience in a customer-facing retail or service environment.
• Demonstrated ability to learn and apply new skills in a hands-on setting.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.
• Basic measuring skills for accurate custom framing order specifications.
• Ability to operate framing equipment and a glass cutter safely and effectively.
• Strong customer service orientation with a proactive approach to assisting shoppers.
• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.
• Basic cash handling and transaction processing skills.

Preferred Skills:

• Previous retail experience, particularly in a sales or specialized department role.
• Proven experience in selling products and/or services, with a consultative approach.
• Familiarity with art, design, or framing principles is a plus.
• Experience with Omni channel retail processes (e.g., buy online, pick up in-store).

📝 Enhancement Note: The requirements are geared towards an entry-level position, emphasizing practical skills and a willingness to learn. The "Minimum Type of experience" directly translates to the required skills, while "Preferred Type of experience" indicates desired but not mandatory qualifications that would make a candidate more competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating their ability to follow processes, meet quality standards, and contribute to efficiency.
• For candidates with prior framing or design experience, showcasing examples of completed projects (with client permission or anonymized) that illustrate quality of work and problem-solving could be beneficial.

Process Documentation:

• Candidates should demonstrate an understanding of and willingness to follow established Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction to production and cash handling.
• An ability to learn and execute specific production workflows for custom framing orders is essential.

📝 Enhancement Note: For entry-level retail positions like this, a formal "portfolio" is less common. The focus is more on demonstrating an understanding of and adherence to established processes and the ability to learn specific operational workflows. If a candidate has relevant experience, they can use that to illustrate their process-following capabilities.

💵 Compensation & Benefits

Salary Range: $18.75 - $22.00 per hour

Benefits:

• Health Insurance (medical, dental, and vision)
• Paid Time Off (PTO)
• Tuition Assistance
• Generous Employee Discounts
• Other benefits as detailed on mikbenefits.com

Working Hours: This is a part-time position. While the description mentions "work hours include nights, weekends and early mornings," the standard full-time equivalent is 40 hours per week, but actual hours will vary based on part-time scheduling needs.

📝 Enhancement Note: The salary range is provided directly in the job description. The benefits listed are standard for a retail organization and are specifically mentioned as being available to both full-time and part-time team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels is the leading arts and crafts specialty retailer in North America. Company Size: Large (Over 10,000 employees globally). Michaels operates over 1,300 stores in the US and Canada. Founded: 1973. Michaels has a long-standing history in the retail sector, with a focus on creativity, celebration, and community.

Team Structure:

• The role operates within a store environment, reporting to store leadership (e.g., Store Manager, Assistant Store Manager, Framing Department Manager).
• Collaboration occurs with fellow store associates across various departments, including sales floor, customer service, and stockroom.
• Cross-functional interaction is primarily within the store, but may extend to regional support or corporate initiatives as applicable.

Methodology:

• The company emphasizes a customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").
• Operational efficiency is driven by adherence to Standard Operating Procedures (SOPs) and company programs.
• A commitment to safety, shrink reduction, and a positive work environment is integral to the company's methodology.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The provided company information (industry, size, founding year) helps contextualize the role within a large, established retail organization. The emphasis on customer-centricity and SOP adherence is typical for such businesses.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialized Department Associate. This role serves as a foundational position within the retail operations environment, focusing on direct customer interaction and specific operational tasks.

Reporting Structure: Reports to store management, providing a clear line of supervision and guidance typical in a retail setting.

Operations Impact: Directly impacts the store's revenue through custom framing sales and overall customer satisfaction by maintaining store standards and providing excellent service. Contributes to operational efficiency through accurate order fulfillment and adherence to procedures.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing design, production, and equipment operation. Development of strong customer service and sales techniques.
• Advancement: Potential to move into roles with more responsibility within the store, such as Key Holder, Department Specialist, or Assistant Manager, depending on performance and initiative.
• Cross-Training: Possibility of learning operations in other store departments.

📝 Enhancement Note: This analysis frames the role as an entry point into retail operations, with clear paths for skill acquisition and potential advancement within the Michaels retail structure.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop within the store. Office Location(s): Redwood City, California. The specific store is located at 100 Woodside Plaza.

Workspace Context:

• The environment is customer-facing, requiring constant interaction and engagement.
• The framing shop is a specialized work area containing tools like a glass cutter and heat press, necessitating adherence to safety protocols.
• Climate control is generally maintained in public areas, though some stock rooms may not be climate-controlled.
• Occasional outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks.

Work Schedule: This is a part-time role. Work hours include nights, weekends, and early mornings. Flexibility in scheduling is expected to meet business needs.

📝 Enhancement Note: The description provides a clear picture of the physical work environment, highlighting both the customer-facing aspects and the specialized production area, along with the dynamic nature of retail scheduling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and alignment with the role's requirements.
• In-Person Interview: Likely to involve behavioral questions focused on customer service, problem-solving, teamwork, and sales aptitude. May include a practical demonstration or discussion about operating framing equipment if applicable.
• Skills Assessment: For framing, there might be a brief assessment of measuring skills or a discussion about handling tools.
• Final Interview: Potentially with a store manager to discuss role fit, company culture, and expectations.

Portfolio Review Tips:

• As this is an entry-level position, a formal portfolio is not expected. However, candidates can prepare to discuss past experiences where they demonstrated:
  • Excellent customer service skills.
  • Sales achievements or consultative selling approaches.
  • Problem-solving abilities in a retail or service context.
  • Any experience with creative projects or detailed work.
• Be ready to share specific examples from previous roles that highlight your ability to learn quickly and follow instructions.

Challenge Preparation:

• Be prepared to answer situational questions, such as:
  • "How would you handle a customer who is unhappy with their framing order?"
  • "Describe a time you had to upsell a product or service."
  • "How do you prioritize tasks when multiple customers need assistance simultaneously?"
• Demonstrate an understanding of the importance of accuracy and quality in custom work.

📝 Enhancement Note: The interview process is inferred to be standard for retail roles, focusing on customer service, sales, and operational aptitude. Portfolio presentation is downplayed due to the entry-level nature, with emphasis shifted to discussing relevant experiences.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, managing customer orders, and potentially inventory lookups.
• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing custom orders. This includes a glass cutter and heat press.
• Measuring Tools: Rulers, tape measures, and potentially specialized framing measurement guides.
• Basic Computer Systems: For accessing training materials, company communications, and potentially basic inventory software.

Analytics & Reporting:

• While not directly managing analytics, understanding how sales and production metrics contribute to store performance is beneficial.
• May involve using POS reports to track personal sales performance or framing order volume.

CRM & Automation:

• The POS system likely has basic CRM functionalities for customer tracking and order history.
• Omni channel processes suggest some level of system integration for online orders and in-store fulfillment.

📝 Enhancement Note: The technology stack is practical and specific to a retail environment with a custom framing component. The emphasis is on functional tools required for daily operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and striving to create memorable experiences.
• Creativity & Passion: Embracing the joy of creating and celebrating through arts and crafts.
• Teamwork: Collaborating effectively with colleagues to achieve store goals.
• Integrity: Upholding company values, ethical practices, and accurate cash handling.
• Efficiency: Adhering to SOPs and seeking ways to improve operational processes within the store.

Collaboration Style:

• Open communication and mutual support among store team members.
• Working together to ensure smooth operations, from customer assistance to stocking and order fulfillment.
• Sharing knowledge and best practices, particularly within the framing department.

📝 Enhancement Note: These values are inferred from the company's mission statement ("fuel the joy of creativity and celebration") and the operational responsibilities outlined in the job description, emphasizing customer service, teamwork, and operational standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer assistance, production work, and operational tasks simultaneously in a dynamic retail environment.
• Mastering Custom Framing: Learning the intricacies of custom framing design, material selection, and production techniques to a high standard.
• Sales Pressure: Meeting individual and store sales targets, especially for custom framing services.
• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions.

Learning & Development Opportunities:

• Framing Expertise: Becoming a skilled custom framer with in-depth knowledge of materials, design principles, and equipment operation.
• Sales & Customer Service: Enhancing consultative selling skills and building strong customer relationships.
• Retail Operations: Gaining comprehensive experience in various aspects of retail store operations, merchandising, and inventory management.
• Potential for Leadership: Developing leadership qualities through demonstrated performance and initiative, opening doors for future advancement.

📝 Enhancement Note: Challenges and growth opportunities are framed around the specific demands of a retail framing role and the potential for development within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond for a customer." "How do you approach selling a higher-value product or service like custom framing?" "What would you do if a customer was unsure about their framing choices?"
• Operational Aptitude: "How do you ensure accuracy in your work, especially when dealing with detailed tasks?" "Describe your experience with cash handling or operating a POS system." "How do you prioritize tasks when you have multiple demands on your time?"
• Teamwork & Problem-Solving: "Tell me about a time you had to work as part of a team to achieve a goal." "How do you handle constructive criticism?"

Company & Culture Questions:

• "What do you know about Michaels and our focus on creativity?"
• "Why are you interested in the framing aspect of this role?"
• "How do you align with our company values of customer focus and teamwork?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss your resume and specific examples from past experiences.
• For any creative or detailed work mentioned, be ready to articulate the process, the challenges you faced, and the outcome. Focus on demonstrating your attention to detail, problem-solving skills, and ability to follow instructions.

📝 Enhancement Note: Interview preparation focuses on common retail and customer service scenarios, emphasizing the specific skills needed for a framer role, including sales, accuracy, and customer interaction.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels hiring portal.
• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, retail, or detailed/craft-oriented work. Quantify achievements where possible (e.g., "Increased sales by X%" or "Handled Y transactions per shift").
• Portfolio Preparation (Conceptual): While no formal portfolio is expected, prepare to discuss specific examples from your past work or personal projects that showcase your attention to detail, ability to follow instructions, problem-solving skills, and any experience with tools or creative processes.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to customer service and creativity.
• Interview Practice: Practice answering behavioral interview questions related to customer service, sales, teamwork, and handling operational tasks. Be ready to articulate why you are interested in the framing aspect of this role and how your skills align with the job requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.