Part-time Framer

📍 Job Overview

Job Title: Part-time Framer
Company: Michaels Stores
Location: Calgary-400-8180 11 St SE, Calgary, Alberta, Canada
Job Type: Part-Time
Category: Retail Operations / Customer Service
Date Posted: September 30, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the framing department.
• Responsible for building customer relationships and translating their creative visions into tangible custom framing solutions.
• Involves hands-on work with framing equipment and materials to produce high-quality, timely custom orders.
• Contributes to maintaining a safe, clean, and well-organized store environment, with a focus on the ready-made frame department and stock areas.
• Supports overall store operations, including sales, merchandising, and inventory management, while adhering to company standards and procedures.

📝 Enhancement Note: While the input data describes a "Part-time Framer" role within Michaels Stores, the standard job description format is designed for Revenue Operations, Sales Operations, and GTM roles. To provide the most value, this enhancement will adopt a similar structured approach but tailor the content to the specific requirements of a retail operations and customer-facing role, focusing on process adherence, customer interaction, and operational efficiency within a retail context. Keywords will be adjusted to reflect this retail focus.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Build strong customer relationships by actively engaging with shoppers and understanding their needs for custom framing projects.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and sell custom framing solutions.
  • Achieve sales and production targets for the framing department.
• Custom Framing Production:
  • Accurately measure and cut materials using framing equipment and glass cutters.
  • Complete custom framing orders with a high degree of quality and within established production timelines.
  • Ensure all framing orders meet Standard Operating Procedures (SOPs) for quality and craftsmanship.
• Store Operations & Merchandising:
  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Execute directed replenishment and SISO (Ship-from-Store) processes as assigned.
  • Contribute to a safe, clean, and clutter-free store environment through adherence to SOPs and safety programs.
• Customer Service & Support:
  • Provide friendly and efficient customer service, assisting customers in locating products and offering solutions.
  • Operate the cash register, handle cash transactions accurately, and adhere to cash handling standards.
  • Support omni-channel processes, such as online order fulfillment and customer pick-ups.
• Team Collaboration & Compliance:
  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
  • Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budgets.
  • Interact positively and respectfully with colleagues, promoting a collaborative and inclusive work environment.

📝 Enhancement Note: The core responsibilities have been expanded to detail the specific actions involved in customer interaction, framing production, and general store operations, aligning with typical retail operational expectations. Emphasis is placed on customer relationship management (CRM) within a retail context, production quality, and adherence to operational procedures.

🎓 Skills & Qualifications

Education:

• No formal education requirements are specified, indicating an entry-level position open to individuals with varying educational backgrounds.

Experience:

• Experience in a customer-facing role or a hands-on production environment is beneficial.
• Demonstrated ability to learn and apply new skills quickly.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic software applications, and potentially online order management systems.
• Measuring Skills: Accurate measurement skills are critical for precise framing and material cutting.
• Equipment Operation: Ability to safely and effectively operate framing equipment, including potentially saws, mat cutters, and presses.
• Customer Service Excellence: Proven ability to engage positively with customers, understand their needs, and provide solutions.
• Cash Handling: Experience with cash register operations and accurate money management.
• Adherence to Procedures: Ability to follow Standard Operating Procedures (SOPs) and safety guidelines consistently.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding customer flow and sales dynamics.
• Sales Experience: Proven track record of selling products or services, with an ability to consult and recommend solutions.
• Artistic Aptitude/Design Sense: An eye for design and an understanding of aesthetic principles can be advantageous in custom framing consultations.
• Problem-Solving: Ability to address customer issues or production challenges effectively.

📝 Enhancement Note: The required and preferred skills have been detailed to reflect the practical demands of a framer role, emphasizing both technical (measuring, equipment operation) and soft skills (customer service, sales). The "basic computer skills" requirement is contextualized for a retail POS and potential online system usage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to showcase examples of past work that demonstrate creativity, attention to detail, and problem-solving related to design or production.
• For this role, the "portfolio" can be conceptualized as the ability to articulate past experiences where problem-solving, customer service, or hands-on skill application led to successful outcomes.
• Demonstrating an understanding of process flow in a customer service or production setting is valuable.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, such as Standard Operating Procedures (SOPs).
• Ability to articulate how they would ensure quality and timeliness in production tasks.
• Understanding how to document or report on customer interactions, order status, or inventory needs.

📝 Enhancement Note: This section has been adapted to reflect that a traditional "operations portfolio" (e.g., process maps, dashboards) is unlikely for an entry-level retail role. Instead, the focus shifts to the candidate's ability to demonstrate process adherence, problem-solving skills, and a customer-centric approach through their experience and interview responses.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail positions in Calgary, Alberta, Canada, with a focus on specialized roles like framing, the estimated hourly wage typically falls within the range of CAD $16.00 to CAD $22.00 per hour. This range can vary based on prior experience, specific skill set, and the store's performance metrics.

Benefits:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Accrued vacation and sick leave.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Potential for Advancement: Opportunities for growth within the company.

Working Hours:

• This is a part-time position, with typical hours ranging from 15-25 hours per week.
• Flexibility is required, as shifts will include nights, weekends, and early mornings, aligning with retail operational needs.
• The specific schedule will be determined based on store needs and employee availability.

📝 Enhancement Note: A salary range has been estimated for Calgary, Alberta, based on general retail part-time roles and factoring in a specialized skill like framing. Benefits information is directly pulled from the provided "ai_benefits" and expanded upon. Working hours are clarified based on the "PART_TIME" employment type and typical retail schedules.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading creative destination in North America, providing a wide range of supplies and services for arts, crafts, and home decor. Company Size: Over 1,300 stores across North America, indicating a large, established retail organization with a significant employee base. Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established operational processes and brand recognition.

Team Structure:

• The role operates within a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, Department Specialist).
• Collaboration is expected with other sales associates, cashiers, and potentially inventory/stock personnel.
• Cross-functional interaction primarily occurs within the store, supporting overall store performance and customer experience.

Methodology:

• Customer-Centric Approach: Focus on building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.
• Process Adherence: Emphasis on following Standard Operating Procedures (SOPs) for consistency, quality, and safety.
• Data-Informed Operations: While not explicitly detailed for this role, a large retail organization like Michaels likely uses sales data, inventory management systems, and customer feedback to inform operational decisions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context has been synthesized from the provided description, focusing on aspects relevant to a retail operations role. The "Methodology" section infers operational approaches common in large retail chains.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, associate level within the retail operations framework. It provides foundational experience in customer service, sales, and production within a specialized department.

Reporting Structure: The Framer typically reports to a Department Specialist, Framing Manager, or the Store Manager/Assistant Manager, depending on the store's organizational structure. This structure emphasizes direct supervision and adherence to store-level directives.

Operations Impact:

• The Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales via excellent customer service.
• Plays a key role in customer satisfaction and retention by providing high-quality framing solutions and a positive shopping experience.
• Contributes to operational efficiency through accurate order processing, timely production, and effective merchandising of the framing department.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design consultation, and advanced framing equipment.
• Retail Leadership: Potential to advance into roles like Department Specialist, Assistant Manager, or Store Manager through demonstrated performance and leadership potential.
• Cross-Departmental Experience: Gain exposure to other areas of store operations (e.g., merchandising, inventory, customer service) to broaden retail experience.
• Training Programs: Access to company-provided training for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: The career analysis focuses on the progression within a retail environment, highlighting how an entry-level role can serve as a stepping stone to specialized or management positions. The "Operations Impact" section translates the Framer's duties into tangible business contributions.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated framing area within the store. Office Location(s): Calgary-400-8180 11 St SE, Calgary, Alberta, Canada. This is a specific retail location, implying a standard commercial storefront environment.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant interaction and service provision.
• Tools & Technology: Access to framing equipment (saws, cutters, presses), POS systems, and potentially basic computer workstations for order entry or system management.
• Team Dynamics: Opportunities for collaboration with fellow associates in a dynamic, fast-paced retail setting. The framing area may involve more focused, individual work during production but requires seamless handover and communication with sales staff.

Work Schedule:

• Part-time, with flexible scheduling that includes nights, weekends, and early mornings to meet customer demand and operational needs.
• The role requires standing for extended periods and involves physical tasks like lifting and reaching.

📝 Enhancement Note: The work environment description is tailored to a physical retail store setting, emphasizing the customer interaction, tools, and the physical demands of the role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and availability.
• In-Person Interview: Candidates will likely participate in one or more interviews at the store location. This may include:
  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and past experiences (e.g., "Tell me about a time you handled a difficult customer").
  • Situational Questions: Presenting hypothetical scenarios related to framing orders, customer inquiries, or production challenges.
  • Skills Assessment: Potentially a brief demonstration or discussion of measuring skills or understanding of framing concepts.
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.
• Onboarding: If successful, candidates will undergo onboarding and training specific to Michaels' systems, procedures, and framing techniques.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss any creative projects, design work, or hands-on crafting experiences that showcase relevant skills.
• Highlight any retail or customer service roles where you excelled. Use the STAR method (Situation, Task, Action, Result) to describe your accomplishments.
• Emphasize your ability to learn quickly, follow instructions, and work effectively in a team environment.

Challenge Preparation:

• Be ready to discuss how you would approach a customer who is unsure about their framing needs or how you would handle a production delay.
• Think about how you ensure accuracy and quality in tasks you perform.
• Understand the importance of safety protocols when operating machinery.

📝 Enhancement Note: The application and interview process has been outlined based on typical retail hiring practices for entry-level positions, with specific advice tailored to the framing aspect of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment:
  • Mat cutters (e.g., Logan, Fletcher)
  • Saws (e.g., Morso, Underpinner)
  • Glass cutters and safety equipment
  • Mounting and assembly tools
  • Heat presses (potentially)
• POS System: For processing sales transactions, customer orders, and managing inventory.
• Basic Computer Skills: For accessing company portals, training modules, or communication systems.

Analytics & Reporting:

• While not directly used by the Framer, they operate within a system that tracks sales performance, order volume, and inventory levels, which are reported to management.

CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a customer relationship management approach to sales consultations.
• POS systems may have basic CRM features for customer profiles and order history.

📝 Enhancement Note: The technology stack focuses on the specific tools and equipment relevant to a framing operation and a retail environment, rather than complex operations software.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering a passion for arts, crafts, and creative expression.
• Customer Focus: Prioritizing customer satisfaction and building lasting relationships.
• Teamwork: Collaborating effectively with colleagues to achieve store goals.
• Integrity & Respect: Upholding ethical standards and treating everyone with respect.
• Efficiency & Quality: Striving for accuracy and excellence in all tasks, from customer service to production.

Collaboration Style:

• The environment encourages open communication and mutual support among team members to ensure smooth store operations and excellent customer experiences.
• Team members are expected to assist each other, share knowledge, and contribute to a positive and productive atmosphere.
• Cross-functional collaboration is key, especially between sales associates, framers, and management, to fulfill customer orders and resolve issues efficiently.

📝 Enhancement Note: Team culture and values are derived from the company's stated purpose and implied operational priorities for a customer-facing retail role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete framing orders accurately while also attending to walk-in customers and their needs.
• Handling Diverse Customer Needs: Adapting to a wide range of artistic styles, project complexities, and customer expectations for custom framing.
• Physical Demands: The role requires standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.
• Learning Curve for Equipment: Mastering the operation of specialized framing equipment and ensuring safety protocols are strictly followed.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in framing design, material selection, and production techniques.
• Sales & Customer Consultation: Enhancing abilities in consultative selling and guiding customers through design choices.
• Retail Operations Knowledge: Gaining a broader understanding of retail management, inventory control, and merchandising.
• Company-Specific Training: Accessing ongoing training programs offered by Michaels for product knowledge, customer service, and career development.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of a specialized retail role, focusing on skill development, operational efficiency, and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "How would you advise a customer who wants to frame a valuable piece of art but is on a tight budget?" (Focus on understanding their priorities, offering tiered solutions, and highlighting value.)
• Problem Solving: "Imagine a framing order is running late due to a material shortage. How would you handle this with the customer and manage expectations?" (Focus on communication, proactive updates, and potential alternative solutions.)
• Process Adherence: "Describe your approach to ensuring accuracy and quality when working with detailed instructions or equipment." (Highlight attention to detail, double-checking work, and following SOPs.)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Connect your passion for creativity, art, or customer service to the company's mission.)
• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support, and positive interaction.)
• "How do you prioritize tasks when you have multiple customers and production deadlines?" (Demonstrate organizational skills and ability to manage competing demands.)

Portfolio Presentation Strategy:

• While no formal portfolio, be ready to discuss specific examples from your past work experience that demonstrate:
  • Successfully helping a customer find a solution.
  • An instance where your attention to detail prevented an error.
  • A time you worked effectively as part of a team.
  • Any creative projects or crafts you've personally undertaken.

📝 Enhancement Note: Interview preparation advice is tailored to the specific responsibilities and skills required for the Part-time Framer role, focusing on customer service, production quality, and team collaboration.

📌 Application Steps

To apply for this Part-time Framer position:

• Submit your application through the provided link on the Michaels Careers website.
• Resume Optimization: Tailor your resume to highlight any experience in customer service, retail, sales, or hands-on work involving tools or detailed tasks. Quantify achievements wherever possible (e.g., "Assisted an average of X customers per shift," "Completed Y custom framing orders per week").
• Prepare for Behavioral Questions: Reflect on past experiences using the STAR method that showcase your customer service skills, problem-solving abilities, attention to detail, and teamwork.
• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its customer service philosophy. This will help you articulate your interest and cultural fit.
• Understand the Role: Be ready to discuss why you are interested in custom framing and how your skills align with the responsibilities of a Framer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Michaels Stores during the application or interview process.

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