Part Time Custom Framer- Early Morning

📍 Job Overview

Job Title: Part Time Custom Framer - Early Morning Company: Michaels Stores Location: Palm Springs, CA (2465 E Palm Canyon, Bldg 3) Job Type: Part-Time Category: Retail Operations / Customer Service Date Posted: October 30, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through personalized custom framing solutions, directly impacting customer satisfaction and store revenue.
• Key responsibilities involve operating framing equipment, ensuring high-quality production, and maintaining store presentation standards.
• The position requires adherence to Standard Operating Procedures (SOPs) for operational efficiency, safety, and compliance.
• Successful candidates will contribute to a positive and productive retail environment by providing excellent customer service and supporting various store operations.

📝 Enhancement Note: While the provided job description is for a retail associate with framing duties, the enhancement focuses on the "operations" aspects within a retail context. This includes process adherence, quality control in production, inventory management, and customer service as a core operational function driving sales. The "Early Morning" aspect suggests a need for reliability and the ability to work independently during specific shifts.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Build and maintain strong customer relationships using elevated selling techniques (Elevated ABC Deliver) to create memorable custom framing solutions.
  • Actively engage customers, help them locate products, and provide tailored solutions to meet their artistic and framing needs.
  • Drive sales and production targets through effective consultation and upselling of framing services and related products.
• Custom Framing Production:
  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to deadlines.
  • Operate framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.
  • Ensure all framing projects meet company quality standards and customer expectations.
• Store Operations & Merchandising:
  • Maintain the ready-made frame department, SISO (Single Item, Single Out), and Directed Replenishment standards to ensure product availability and visual appeal.
  • Contribute to a safe, clean, and clutter-free store environment by adhering to SOPs and merchandising guidelines.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and timelines.
• Customer Service & Transactions:
  • Deliver friendly and efficient customer service, assisting shoppers in finding desired items and providing product information.
  • Operate the cash register accurately, executing cash handling procedures to company standards.
  • Support Omni-channel processes, such as fulfilling online orders or assisting with in-store pickups.
• Compliance & Teamwork:
  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and internal policies.
  • Support loss prevention (shrink) and safety programs, maintaining a secure and hazard-free work environment.
  • Interact positively and respectfully with colleagues, promoting teamwork and contributing to a collaborative atmosphere.

📝 Enhancement Note: The responsibilities have been detailed to highlight the operational flow from customer interaction to order fulfillment and store maintenance. Emphasis is placed on the "custom framing" aspect as a specialized operational skill within retail.

🎓 Skills & Qualifications

Education:

• No specific educational degree is formally required, but a strong understanding of basic math and measurement is essential for framing accuracy.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.
• Demonstrated ability to learn and apply new skills, particularly in specialized areas like custom framing.

Required Skills:

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions that exceed expectations.
• Basic Measuring & Computer Skills: Proficiency in taking accurate measurements and using a computer for order entry, inventory lookups, and basic system navigation.
• Framing Equipment Operation: Competency in operating standard framing equipment and tools, including glass cutters.
• Cash Handling Accuracy: Demonstrated ability to manage transactions, count cash, and operate a Point of Sale (POS) system reliably.
• Adherence to Procedures: Strong commitment to following Standard Operating Procedures (SOPs) for quality, safety, and efficiency.
• Team Collaboration: Ability to work effectively with team members to achieve store goals and maintain a positive work environment.

Preferred Skills:

• Retail Sales Experience: Proven track record of selling products or services, with an understanding of sales techniques and customer engagement strategies.
• Custom Framing Knowledge: Prior experience or a strong aptitude for custom framing design, material selection, and production processes.
• Visual Merchandising: Familiarity with maintaining product displays and store presentation standards.
• Omni-channel Retail Operations: Experience with fulfilling online orders or supporting other integrated retail processes.

📝 Enhancement Note: The required skills emphasize the practical, hands-on aspects of the role, including technical framing abilities and customer interaction. Preferred skills highlight areas that would allow a candidate to ramp up faster and contribute more significantly to sales and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight any past projects or experiences that demonstrate their ability to:
  • Design and Execute: Showcase examples of creative problem-solving or custom work, even if personal projects, that illustrate design thinking and attention to detail.
  • Quality Assurance: Provide instances where attention to detail led to a high-quality outcome or prevented errors.
  • System Use: Mention any experience with POS systems, inventory management software, or design software that demonstrates technical aptitude.
  • Customer-Centric Solutions: Describe situations where you went above and beyond to meet a customer's specific needs.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:
  • Workflow Adherence: How they follow established procedures (SOPs) to ensure consistency and quality in their work.
  • Quality Control Checks: Their personal methods for ensuring the accuracy and quality of their output before presenting it to a customer or supervisor.
  • Inventory Management Practices: How they contribute to maintaining accurate stock levels and organized product areas.
  • Customer Interaction Protocols: Their approach to engaging customers and managing transactions according to company guidelines.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is uncommon. Instead, the focus is on how candidates can articulate their understanding of processes and demonstrate relevant skills through examples during interviews. The "Portfolio Essentials" section guides candidates on what types of experiences to prepare to discuss.

💵 Compensation & Benefits

Salary Range:

• $16.75 - $19.70 per hour.
• This range reflects the part-time nature of the role and the specific skill set required for custom framing, balanced against entry-level retail positions in the Palm Springs, CA area.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.
• Paid Time Off (PTO): Accrued time off for vacation, personal days, or sick leave.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for creative individuals.
• Other Benefits: Additional benefits may include retirement savings plans (e.g., 401k), employee assistance programs, and potential for advancement opportunities.

Working Hours:

• This is a part-time position. The "Early Morning" designation suggests shifts may start before typical business hours, requiring early availability.
• Specific hours will vary based on store needs and scheduling, but candidates should expect to work nights, weekends, and early mornings as indicated in the job posting.
• The role likely involves approximately 20 hours per week, aligning with typical part-time retail employment.

📝 Enhancement Note: The salary range is based on the provided figures and is typical for a specialized retail associate role in a moderate cost-of-living area like Palm Springs. Benefits are detailed based on the provided list and standard offerings for part-time retail employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading creative destination in North America, offering a wide array of supplies for crafting, decorating, and art. Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This means established processes, structured training, and opportunities for growth within a significant retail organization. Founded: 1973. With a long history, Michaels has developed a strong brand identity and a deep understanding of its creative customer base.

Team Structure:

• Store-Level Operations: The Custom Framer will be part of a store team typically led by a Store Manager, Assistant Store Manager, and potentially Department Specialists.
• Reporting: This role reports directly to the Store Manager or their designated supervisor, who oversees daily store operations and team performance.
• Cross-Functional Collaboration: While primarily focused on the framing department and customer service, the Framer will collaborate with other store associates for tasks like truck unloads, stocking, and general store upkeep, fostering a collaborative retail environment.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" program.
• Process Standardization: Adherence to SOPs is critical for ensuring consistent quality, safety, and operational efficiency across all stores.
• Data-Informed Merchandising: While not a data analyst role, store operations are guided by merchandising standards and inventory management principles to ensure product availability and visual appeal.

Company Website: www.michaels.com

📝 Enhancement Note: The company context is derived from the provided description and general knowledge of Michaels Stores. The emphasis is on how these aspects influence the daily operations and expectations for a role like the Custom Framer.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Skill. This position serves as a foundational role within the retail operations of a Michaels store, offering a direct path to customer interaction and specialized production. Reporting Structure: Reports to the Store Manager or a designated supervisor, providing clear lines of communication and accountability within the store hierarchy. Operations Impact: The Custom Framer directly influences store revenue through sales of framing services and customer loyalty built on quality and service. They also impact operational efficiency by maintaining department standards and contributing to overall store presentation and stock management.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, potentially leading to a specialist role or advanced framing responsibilities.
• Retail Advancement: Potential to move into roles such as Key Holder, Assistant Department Manager, or even Assistant Store Manager within Michaels, by demonstrating strong operational skills, sales performance, and leadership potential.
• Cross-Training: Exposure to various aspects of store operations, from customer service and sales to inventory and merchandising, provides a well-rounded retail experience.
• Leadership Potential: For individuals who excel, there are opportunities to take on more responsibility, mentor new team members, and contribute to operational improvements.

📝 Enhancement Note: Growth analysis is tailored to a retail environment, focusing on skill acquisition within a specific department and potential progression within the broader store management structure.

🌐 Work Environment

Office Type: Public Retail Store. The role operates within a dynamic and customer-facing retail environment. Office Location(s): Palm Springs, CA (2465 E Palm Canyon, Bldg 3). This specific store location serves the local community.

Workspace Context:

• Customer Interaction Zone: A significant portion of the role involves direct interaction with customers on the sales floor and within the custom framing consultation area.
• Production Area: The framing shop is a dedicated workspace equipped with specialized tools and machinery (e.g., glass cutter, heat press), requiring careful operation and adherence to safety protocols.
• Stock Room & Back Areas: Involvement in truck unloads and stocking means time spent in stock rooms, which may or may not be climate-controlled.
• Collaborative Atmosphere: The work environment encourages interaction with fellow team members to ensure seamless store operations and customer support.

Work Schedule:

• Flexible Hours: The role requires flexibility to work nights, weekends, and early mornings, as specified in the job posting.
• Early Morning Shifts: The "Early Morning" designation indicates potential shifts starting before standard business hours, requiring reliability and punctuality.
• Part-Time Commitment: The schedule will likely accommodate approximately 20 hours per week, allowing for work-life balance.

📝 Enhancement Note: The work environment description is based on typical conditions in a retail store like Michaels, with specific considerations for the framing department's unique tools and the early morning shift requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Your resume and application will be reviewed for relevant experience, skills, and alignment with job requirements.
• Phone Screen: A brief call with a hiring manager or recruiter to discuss your background, interest in the role, availability, and basic qualifications.
• In-Person Interview: This will likely be a one-on-one interview with the Store Manager or Assistant Store Manager. Be prepared to discuss:
  • Your customer service philosophy and experience.
  • Your understanding of custom framing and any related skills.
  • Your ability to operate machinery and follow procedures.
  • Situations where you demonstrated problem-solving or attention to detail.
  • Your availability, especially for early morning shifts.
• Practical Assessment (Potential): You may be asked to demonstrate basic measuring skills, or discuss how you would approach a framing consultation.
• Offer: If successful, you will receive a job offer.

Portfolio Review Tips:

• Focus on Articulation: Since a formal portfolio isn't expected, prepare to talk about your relevant experiences.
• Case Studies (Verbal): For framing, describe a time you helped a customer find the perfect frame, the challenges involved, and the outcome. For customer service, share a situation where you resolved a customer issue effectively.
• Skill Demonstration: Be ready to explain your approach to tasks requiring precision, like measuring or operating equipment. If you have personal framing projects, be ready to describe them.
• Process Adherence: Discuss how you approach learning and following procedures in a work setting.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer consultation for custom framing.
• Problem-Solving: Prepare for questions like, "What would you do if a customer was unhappy with their framing order?" or "How would you handle a rush order?"
• Operational Awareness: Be prepared to discuss how you would contribute to maintaining a clean, safe, and well-stocked store.

📝 Enhancement Note: The interview process is structured for a retail role with specialized duties. The "Portfolio Review Tips" and "Challenge Preparation" sections are adapted to focus on verbalizing skills and experiences relevant to custom framing and general store operations.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery such as:
  • Glass Cutter: For precision cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mats to fit artwork.
  • Frame Moulding Chopper/Mitre Saw: For cutting frame corners to precise angles.
  • Heat Press: Used for specific mounting or finishing techniques.
  • Staplers/Nail Guns: For assembling frame corners.
• Measuring Tools: Tape measures, rulers, and precision measuring devices.
• Basic Computer Skills: Proficiency with standard office software for order entry, inventory lookups, and communication.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and handling customer information.
• Inventory Management System: Used for tracking stock levels, managing product replenishment, and conducting stock takes.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a dedicated CRM role, customer information is likely managed through the POS system for order history and loyalty programs.
• Store Operations Software: Various internal systems for task management, scheduling, and communication.

📝 Enhancement Note: The tools listed are specific to the custom framing aspect of the role and the general retail operations of a large chain like Michaels. The focus is on hands-on equipment and essential digital tools for retail management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality product delivery.
• Creativity: Embracing and fostering a creative environment, inspiring customers and colleagues alike.
• Quality & Precision: Commitment to high standards in all aspects of work, especially in custom framing production.
• Teamwork & Respect: Valuing collaboration, supporting colleagues, and maintaining a positive and inclusive atmosphere.
• Efficiency & Accountability: Adhering to procedures, managing time effectively, and taking ownership of responsibilities.

Collaboration Style:

• Supportive & Interdependent: Team members are expected to support each other, share knowledge, and work together to achieve store objectives. This includes assisting with tasks outside of immediate departmental duties.
• Process-Oriented: Collaboration often involves working within established SOPs to ensure consistency and efficiency in customer service, sales, and store operations.
• Feedback Exchange: Openness to providing and receiving constructive feedback to improve individual performance and team dynamics.

📝 Enhancement Note: The team culture and values are inferred from Michaels' stated purpose ("fuel the joy of creativity") and the operational requirements of a retail environment that emphasizes customer service and adherence to standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Juggling the demands of creating high-quality custom framing with the need to provide immediate, friendly service to walk-in customers.
• Technical Skill Acquisition: Learning to operate framing equipment precisely and efficiently, requiring attention to detail and practice.
• Early Morning Shifts: Adapting to and maintaining consistent performance during early morning work hours.
• Handling Diverse Customer Needs: Meeting the unique aesthetic and functional requirements of various customers for their framing projects.
• Managing Inventory: Ensuring the framing department is well-stocked with necessary materials while maintaining an organized workspace.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skill in custom framing design, materials, and techniques, potentially becoming a go-to expert within the store.
• Retail Operations Proficiency: Gain comprehensive experience in all facets of store operations, including sales, customer service, inventory management, and visual merchandising.
• Sales & Consultation Skills: Develop advanced consultative selling techniques to better assist customers and drive sales.
• Career Progression: Opportunities to advance into leadership roles within the store through demonstrated performance and commitment.

📝 Enhancement Note: Challenges are identified based on the specific duties of a Custom Framer and the retail environment. Growth opportunities are framed within the context of skill enhancement and advancement within the Michaels retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Focus: "Describe a time you went above and beyond to help a customer. How would you approach a customer who is unsure about their framing choices?"
  • Preparation: Think of specific examples where your customer service skills made a difference. For framing, practice explaining how you'd guide a customer through material selection, design options, and budget considerations.
• Operational & Technical Skills: "What is your experience with tools or machinery? How do you ensure accuracy in your work, especially when dealing with measurements?"
  • Preparation: Highlight any experience with tools, even DIY projects. Emphasize your meticulousness and attention to detail. Discuss your approach to following instructions and SOPs.
• Problem-Solving & Teamwork: "What would you do if there was a mistake on a framing order? How do you handle working with a team to achieve a common goal?"
  • Preparation: Frame your problem-solving approach around identifying the issue, communicating with stakeholders, and finding a resolution. Emphasize collaboration and a willingness to support colleagues.

Company & Culture Questions:

• Company Alignment: "Why Michaels? What attracts you to our company and this specific role?"
  • Preparation: Research Michaels' mission ("fuel the joy of creativity") and values. Connect your personal interests in art, craft, or customer service to the company's purpose.
• Role Understanding: "What do you understand the responsibilities of a Custom Framer to be? What are your expectations for an early morning shift?"
  • Preparation: Clearly articulate the key duties discussed in the job description. Confirm your understanding and availability for the specified shift times.

Portfolio Presentation Strategy:

• Verbal Case Studies: Prepare 1-2 concise stories about your past experiences that highlight:
  • A time you provided exceptional customer service or solved a customer problem.
  • A time you demonstrated attention to detail or precision in a task, especially related to crafts, art, or technical work.
  • Your approach to learning and following instructions.
• Framing Consultation Simulation: Be ready to walk through how you would consult with a customer about framing a piece of art, discussing options and guiding their decision.
• Showcase Relevant Skills: If you have personal art or framing projects, be ready to describe them, focusing on the process, materials, and final outcome.

📝 Enhancement Note: Interview preparation is designed to help candidates articulate their skills and experiences effectively, aligning them with the specific demands of a retail custom framing role.

📌 Application Steps

To apply for this operations position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels Careers portal.
• Tailor Your Resume: Highlight any experience in customer service, retail, art, crafts, or hands-on work. Quantify achievements where possible (e.g., "assisted X customers daily," "completed Y framing orders per week").
• Prepare Your "Verbal Portfolio": Think of specific examples that demonstrate your customer service skills, attention to detail, ability to follow procedures, and any relevant craft or technical aptitudes. Be ready to discuss these during an interview.
• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their emphasis on creativity and customer experience.
• Confirm Availability: Be prepared to clearly state your availability, especially for early morning shifts, nights, and weekends, as this is critical for scheduling.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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