Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer Company: Michaels Stores Location: Scarborough-806 Warden Ave, Unit D, Canada Job Type: PART_TIME Category: Retail Operations / Custom Framing Date Posted: September 15, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by building relationships and providing tailored custom framing solutions.
• Execute sales and production targets through effective customer engagement and quality craftsmanship.
• Maintain store presentation and operational standards, including merchandising, stocking, and inventory management.
• Operate point-of-sale (POS) systems with accuracy for cash handling and transaction processing.
• Assist with omnichannel processes, supporting both in-store and online customer fulfillment.

📝 Enhancement Note: While the role is not directly in Revenue or Sales Operations in a traditional B2B sense, the core functions revolve around driving in-store sales, managing customer transactions, and maintaining operational efficiency within a retail environment. The emphasis on customer relationships, sales targets, and order fulfillment aligns with operational excellence principles.

📈 Primary Responsibilities

• Engage customers to understand their needs and provide expert recommendations for custom framing solutions, utilizing design principles and product knowledge.
• Accurately measure artwork and select appropriate framing materials, ensuring adherence to quality control standards and production timelines.
• Operate and maintain framing equipment, including glass cutters and heat presses, safely and efficiently.
• Process customer orders, manage cash handling, and accurately use the POS system for all transactions.
• Contribute to store operations by assisting with truck unloads, stocking, merchandising ready-made frames, and maintaining a clean, organized, and safe work environment.
• Support inventory management through accurate receiving, stocking, and adherence to Standard Operating Procedures (SOPs) for shrinkage and safety.
• Assist customers with locating products and provide solutions for their creative needs, enhancing the overall shopping experience.

📝 Enhancement Note: The responsibilities highlight a blend of customer-facing sales, hands-on production, and essential retail operations. The "Elevated ABC Deliver" mentioned in the original description likely refers to a specific customer engagement and sales methodology that emphasizes building rapport and exceeding expectations, crucial for custom service roles.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Experience: 0-2 years of experience in customer-facing roles, with a preference for retail or sales environments.

Required Skills:

• Proven customer service skills with an ability to build rapport and provide solutions.
• Proficiency in basic measuring skills for accurate order fulfillment.
• Ability to operate framing equipment and glass cutters safely and effectively.
• Experience with cash handling and accurate processing of transactions via POS systems.
• Basic computer skills for order entry and system navigation.
• Strong interpersonal skills and the ability to work positively in a team environment.

Preferred Skills:

• Previous retail experience, particularly in arts, crafts, or home décor.
• Demonstrated experience in selling products and/or services to customers, with a consultative approach.
• Familiarity with design principles or an eye for aesthetics in relation to custom framing.
• Experience with inventory management or visual merchandising.

📝 Enhancement Note: The requirements are geared towards an entry-level position, focusing on fundamental customer service, operational execution, and basic technical skills related to the framing craft. The "preferred" skills indicate a desire for candidates who can quickly contribute to sales and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of previous customer interactions where you successfully identified needs and provided solutions, ideally related to custom products or services.
• Showcase any experience in managing or improving visual merchandising or product displays.
• Provide evidence of accuracy in tasks such as order taking, measurement, or inventory counts.
• If applicable, include examples of problem-solving scenarios in a customer service or retail context.

Process Documentation:

• Candidates are expected to follow established Standard Operating Procedures (SOPs) for all aspects of their role, from customer engagement to order fulfillment and cash handling.
• Understanding and application of workflow processes for custom framing orders, from initial consultation to final product completion and customer pickup.
• Adherence to safety protocols for operating machinery and maintaining a clean workspace.

📝 Enhancement Note: For this entry-level, part-time role, a formal "portfolio" in the traditional sense (like for a designer or analyst) is unlikely to be required. The emphasis will be on demonstrating relevant skills and experience through resume, interview answers, and potentially a practical assessment. The note focuses on how candidates can showcase their capabilities in lieu of a formal portfolio.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates in Scarborough, Canada, the hourly wage is estimated to be between CAD $16.00 to $18.00. This range can vary based on experience and the specific store's compensation structure.

Benefits:

• Health Insurance: Access to medical, dental, and vision coverage for eligible team members.
• Paid Time Off (PTO): Accrued paid time off for vacation, personal, or sick days.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services, including custom framing.
• Employee Assistance Program (EAP): Resources for personal and professional support.

Working Hours: This is a part-time position, with an estimated average of 20 hours per week. The schedule may include evenings, weekends, and early mornings, as the retail environment requires flexibility to meet customer demand.

📝 Enhancement Note: The salary estimate is based on general retail part-time wages in the Greater Toronto Area, factoring in the specific skills required for custom framing which may command a slightly higher rate than general sales associate roles. The benefits are directly pulled from the provided description, highlighting the company's commitment to its team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest specialty arts and crafts retail chain. Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large-scale retail operation with a significant employee base. This size offers stability and structured career paths. Founded: 1973. With a long history, Michaels has established itself as a market leader, known for its creative products and community engagement.

Team Structure:

• The Custom Framing department typically operates as a specialized unit within the larger retail store, often led by a Framing Department Manager or a Senior Sales Associate.
• Team members in this department collaborate closely with each other and with other store associates (e.g., cashiers, floor staff) to ensure a seamless customer experience.
• Reporting is generally to the Store Manager or Assistant Store Manager, with direct supervision from the Framing Department lead.

Methodology:

• Emphasis on data-driven insights for sales performance and inventory management, though this role is more hands-on execution than strategic analysis.
• Workflow planning is critical for managing custom framing orders efficiently, ensuring timely completion and quality.
• Process optimization is encouraged through adherence to SOPs and adherence to safety and quality standards in the framing shop.

Company Website: www.michaels.com / www.michaels.ca

📝 Enhancement Note: The company culture is centered around creativity and customer engagement. For a part-time custom framer, this means being part of a team that encourages artistic expression and helps customers bring their creative visions to life. The large company size suggests opportunities for learning and potential advancement within the retail structure.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within the retail operations framework, specifically focused on the custom framing service. It's a foundational role for individuals interested in retail sales, customer service, and specialized craft services.

Reporting Structure: The Custom Framer will report to the Store Manager or Assistant Store Manager, with direct day-to-day guidance from the Framing Department Manager or lead. Collaboration with other store associates is also expected.

Operations Impact: The Custom Framer directly impacts store revenue through sales of framing services and related products. They also influence customer satisfaction and loyalty by providing expert advice and high-quality finished products, contributing to repeat business and positive word-of-mouth. Efficient management of the framing process reduces waste and improves profitability for the department.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled artisan in custom framing, learning advanced techniques, material selection, and design consultation.
• Retail Advancement: Potential to move into roles such as Framing Department Manager, Key Holder, Assistant Store Manager, or Store Manager, depending on performance and demonstrated leadership potential.
• Cross-Training: Possibility of cross-training in other store departments (e.g., sales floor, inventory) to gain broader retail operational experience.
• Specialization: Deepen expertise in specific framing techniques, materials, or art conservation principles.

📝 Enhancement Note: Growth for this role is primarily within the retail operations hierarchy or specialization within framing services. The company's size and established presence provide a clear pathway for career progression for motivated individuals.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas and a dedicated custom framing shop. Office Location(s): The specific location is Scarborough-806 Warden Ave, Unit D, Canada. This location is a retail store accessible to the public.

Workspace Context:

• The framing shop involves working with tools, materials, and potentially machinery like glass cutters and heat presses, requiring attention to safety and organization.
• Opportunities for collaboration with fellow associates to assist customers and manage store tasks.
• The environment requires balancing customer interaction on the sales floor with focused work in the framing area.

Work Schedule: This is a part-time role with hours that will vary based on business needs. This includes evenings, weekends, and potentially early mornings. Flexibility is key to supporting customer traffic and operational demands.

📝 Enhancement Note: The work environment is dynamic, blending customer interaction with hands-on craft execution. Maintaining a clean, safe, and organized workspace, especially in the framing area, is paramount for efficiency and accident prevention.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume to assess basic qualifications and experience.
• In-Person Interview: Typically with the Store Manager or Framing Department Manager. This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, and alignment with Michaels' values.
• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or perform a simple framing-related task to evaluate aptitude.
• Final Interview (if applicable): May involve discussion of career aspirations and fit within the store team.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss specific examples of successful customer interactions, problem-solving scenarios, and any experience with custom products or sales.
• Highlight any personal projects or experiences that demonstrate creativity, attention to detail, and an understanding of aesthetics, especially related to art or design.
• Be ready to articulate how your skills in customer service, sales, and basic operations align with the requirements of the Custom Framer role.

Challenge Preparation:

• Prepare to answer questions about how you would handle difficult customer situations, manage multiple priorities (e.g., serving a customer while a framing order is pending), and ensure quality in your work.
• Think about how you would approach learning new skills and operating specialized equipment safely and effectively.
• Be ready to discuss your understanding of Michaels' commitment to creativity and customer service.

📝 Enhancement Note: The focus for this role's interview process will be on assessing soft skills, attitude, and aptitude for learning, rather than a deep technical portfolio. Candidates should emphasize their customer-centric approach and willingness to develop craft-specific skills.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing shop tools including mat cutters, under-pinners, staplers, molding cutters, glass cutters, and heat presses. Proficiency or willingness to learn these is key.
• POS System: For processing sales transactions, managing customer accounts, and order entry.
• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

Analytics & Reporting:

• Basic reporting on sales performance and order volume may be tracked through the POS system.

CRM & Automation:

• Customer information is likely managed through the POS system or a basic CRM functionality for order tracking and customer history.
• Omnichannel processes may involve integration with online order management systems.

📝 Enhancement Note: The technology stack is standard for a retail environment with a specialized service department. The emphasis is on accurate use of POS and proficiency with physical tools specific to custom framing.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging personal expression and helping customers bring their creative visions to life.
• Customer Focus: Prioritizing customer satisfaction through excellent service, expert advice, and quality products.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a positive shopping experience.
• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions and maintaining operational standards.
• Safety & Integrity: Adhering to safety protocols and ethical business practices.

Collaboration Style:

• Expect a collaborative environment where associates support each other to serve customers and manage store tasks efficiently.
• Open communication is encouraged for sharing product knowledge, customer feedback, and operational best practices.
• Team members are expected to contribute to a positive and inclusive atmosphere.

📝 Enhancement Note: The culture at Michaels is built around fostering creativity and providing a welcoming environment for both customers and employees. For a Custom Framer, this means being a helpful and inspiring presence, guiding customers through their creative projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions on the sales floor while also attending to custom framing orders and production tasks.
• Learning Craft Skills: Acquiring proficiency in operating framing equipment, selecting appropriate materials, and executing precise cuts and assembly.
• Customer Expectations: Meeting diverse customer needs and artistic preferences, sometimes requiring creative problem-solving.
• Pace of Work: Adapting to peak retail seasons and managing workload during busy periods.

Learning & Development Opportunities:

• Framing Certification: Potential to gain specialized knowledge and certifications in custom framing through company training programs.
• Sales & Customer Service Training: Ongoing development in sales techniques, customer relationship management, and problem-solving.
• Product Knowledge: Deepening understanding of art, photography, display techniques, and various framing materials.
• Retail Management Skills: For those interested, opportunities to develop leadership and management skills for career advancement.

📝 Enhancement Note: This role offers a blend of customer service, sales, and hands-on craft skills. The challenges are typical of a retail environment, while the growth opportunities are geared towards specialization in framing and progression within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How would you assist a customer who is unsure about their framing choices?"
• Problem-Solving: "Imagine a customer wants a frame that is out of stock. How would you handle this situation?" or "How would you ensure the quality and accuracy of your framing work?"
• Teamwork: "How do you contribute to a positive team environment? How would you collaborate with other store associates?"
• Skills & Aptitude: "What interests you about custom framing? What experience do you have with tools or detailed work?"

Company & Culture Questions:

• "What do you know about Michaels and our focus on creativity?"
• "How do you align with Michaels' values of teamwork and customer focus?"
• "Why are you interested in a part-time role at Michaels?"

Portfolio Presentation Strategy:

• Be prepared to discuss specific examples from your resume that demonstrate customer service, sales, and attention to detail.
• If you have personal projects related to art, crafts, or DIY, be ready to talk about them to showcase your creative aptitude.
• Emphasize your ability to learn new skills quickly and follow instructions precisely.

📝 Enhancement Note: The interview will likely focus on assessing the candidate's customer service orientation, ability to learn, and enthusiasm for the creative aspects of the role. Demonstrating a positive attitude and a willingness to develop are key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Resume Customization: Tailor your resume to highlight customer service achievements, any sales experience, examples of attention to detail, and any familiarity with tools or craft-related activities. Use keywords like "customer engagement," "sales support," "order fulfillment," and "visual merchandising."
• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your problem-solving skills, teamwork, and customer-centric approach.
• Research Michaels: Familiarize yourself with the company's mission, values, and product offerings, particularly in the custom framing department.
• Practice Articulation: Be ready to clearly and enthusiastically discuss your interest in the role and how your skills align with the requirements during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.