Marketing Creative Operations & Design Manager

📍 Job Overview

Job Title: Marketing Creative Operations & Design Manager

Company: Found

Location: Remote

Job Type: Full-Time

Category: Marketing Operations / Creative Operations / Brand Management

Date Posted: March 03, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• This role is central to bridging marketing strategy and creative execution, focusing on optimizing the flow of creative assets from concept to completion.

• Responsibilities include managing the end-to-end creative intake process, establishing robust trafficking workflows, and providing rapid-turn design support to enhance creative velocity.

• Key to this position is ensuring brand consistency across all marketing channels and touchpoints through diligent quality control and brand guardian duties.

• The role also involves managing relationships with external creative partners, including agencies and freelancers, to ensure efficient collaboration and high-quality output.

📝 Enhancement Note: While the title includes "Design Manager," the core responsibilities lean heavily into operationalizing creative processes, managing workflows, and ensuring brand consistency, aligning it with a Marketing Operations or Creative Operations function. The "Design" aspect is hands-on execution and asset library management, rather than purely strategic design direction.

📈 Primary Responsibilities

• Creative Operations & Project Management:

  • Own and optimize the end-to-end creative intake and prioritization process for all marketing requests, ensuring clear communication and efficient workflow.
  • Develop, implement, and maintain trafficking workflows to coordinate deliverables across internal teams, agencies, and freelance designers.
  • Establish and enforce clear briefing standards, realistic timelines, and structured feedback loops to minimize revision cycles and improve efficiency.
  • Proactively track creative project status, identify potential blockers, and communicate risks or delays to marketing leadership.
  • Design and iterate on systems and processes that enhance team-wide visibility into the creative pipeline and project progress.

• In-House Design Support:

  • Provide rapid-turn design execution for various channel needs, including social media graphics, email templates, and landing page visuals.
  • Leverage AI tools and other technologies to accelerate and scale creative production, increasing output without compromising quality.
  • Create, maintain, and evolve a scalable asset library and a comprehensive design template system for internal use and brand consistency.
  • Enhance testing velocity by reducing external creative turnaround times for iterative content development and A/B testing initiatives.

• Brand Consistency & Quality Control:

  • Act as a primary brand guardian, reviewing creative assets across all marketing initiatives to ensure visual and tonal alignment with brand guidelines and compliance standards.
  • Maintain and update brand guidelines documentation to reflect evolving visual identity and communication strategies.
  • Conduct regular audits of creative output from internal teams, agencies, and freelancers, providing actionable feedback to address gaps and maintain high standards.
  • Collaborate with marketing leadership to codify quality standards for new channels, formats, and campaign types.

• Agency & Freelancer Coordination:

  • Manage day-to-day relationships and communication with external creative agencies and freelance designers.

  • Oversee the onboarding process, scope definition, and performance tracking for external creative partners to ensure alignment and effectiveness.

  • Ensure external partners are thoroughly briefed, adhere to established timelines, and consistently deliver against quality standards.

  • Identify opportunities to build internal capabilities and reduce external dependency for routine creative tasks over time.

📝 Enhancement Note: The responsibilities highlight a blend of tactical execution (design support, asset creation) and strategic operational management (workflow optimization, vendor management). The emphasis on "rapid-turn design execution" and "leveraging AI tools" points to a need for agility and modern creative production techniques, crucial for a fast-paced, high-growth environment in the consumer health tech space.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field, or equivalent practical experience.

Experience:

• 5+ years of progressive experience in creative operations, in-house design, or a hybrid marketing/design role within a dynamic organizational setting.

• Proven track record of managing complex creative workflows, from intake to final delivery, ideally within a high-growth or fast-paced environment.

Required Skills:

• Creative Operations Expertise: Deep understanding of creative production workflows, intake processes, and project management principles specifically for creative assets.

• Graphic Design Proficiency: Strong hands-on design skills with demonstrable proficiency in industry-standard tools such as Figma, Canva, Adobe Creative Suite (Photoshop, Illustrator, InDesign), or equivalent.

• Workflow Management: Proven experience managing creative projects and trafficking workflows across internal teams and external vendors (agencies, freelancers).

• Content Production Agility: Ability to produce polished, on-brand assets across a variety of digital formats (social graphics, email templates, landing page visuals) quickly and independently.

• Project Management Instincts: Strong organizational skills with experience tracking multiple concurrent workstreams, prioritizing tasks, and managing timelines effectively.

• Brand Stewardship: Exceptional attention to detail and a strong commitment to maintaining visual and tonal brand consistency across all marketing touchpoints.

• Communication Skills: Clear and concise communicator, adept at giving and receiving constructive creative feedback to drive improvements and alignment.

Preferred Skills:

• Industry Experience: Prior experience in healthcare, consumer tech, or another regulated industry, understanding the nuances of compliance and brand messaging.

• Project Management Tools: Familiarity with project management software such as Notion, Asana, Monday.com, or similar platforms for workflow tracking and team collaboration.

• Scalability Experience: Experience in scaling creative operations within a high-growth startup or fast-paced corporate environment.

• Performance Marketing Acumen: Understanding of performance marketing principles and how creative assets directly impact testing strategy, conversion rates, and campaign ROI.

• Process Improvement Mindset: A self-starter comfortable with building systems and processes from the ground up and continuously iterating to improve efficiency and quality.

• Tech Enthusiasm: Genuine interest in how technology can improve healthcare accessibility and a proactive approach to adopting new creative tools, including AI.

📝 Enhancement Note: The required skills emphasize a dual capability: hands-on design execution and robust operational management. The preferred qualifications point towards an ideal candidate who can not only manage current processes but also contribute to scaling operations and understanding the business impact of creative work, particularly within a regulated industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Creative Workflow Samples: Showcase examples of managed creative projects, illustrating the intake process, project tracking, and final deliverables. Highlight how you streamlined workflows or reduced revision cycles.

• Design Execution Examples: Include a diverse range of high-quality digital assets (social graphics, email banners, web visuals) that demonstrate your design proficiency and ability to execute quickly and on-brand.

• Brand Consistency Showcase: Provide examples where you acted as a brand guardian, demonstrating how you ensured visual and tonal alignment across multiple assets or campaigns.

• Process Improvement Case Studies: Present at least one case study detailing a specific process or system you improved within creative operations, outlining the challenge, your solution, and the measurable impact (e.g., reduced turnaround time, fewer errors, cost savings).

Process Documentation:

• Workflow Design: Demonstrate experience in mapping out and documenting creative workflows, including identifying key stages, stakeholders, and potential bottlenecks.

• Briefing Templates: Showcase examples of effective creative brief templates you have developed or utilized, which capture essential information for clear project initiation.

• Asset Management Strategy: Illustrate your approach to organizing and maintaining asset libraries, including asset categorization, version control, and accessibility for internal teams.

📝 Enhancement Note: For a role like this, a portfolio is critical. It should not only display design talent but, more importantly, demonstrate a systematic approach to managing creative output. Candidates should be prepared to articulate the "how" behind their process improvements, not just the "what."

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health, Dental, and Vision Insurance: Covering medical needs for employees and their dependents.

• Generous Paid Time Off (PTO): Including vacation days, sick leave, and company holidays to promote work-life balance.

• 401(k) Retirement Plan: With potential company match to support long-term financial planning.

• Professional Development Budget: Allocated for training, conferences, certifications, and learning resources relevant to creative operations, design, and marketing.

• Remote Work Stipend: To help set up an effective home office environment.

• Opportunities for Stock Options: In a high-growth startup environment, offering potential for long-term financial reward.

Working Hours:

• Standard full-time role, typically 40 hours per week.

• Flexibility is often provided for remote roles, allowing employees to manage their schedules effectively, provided core business hours and collaboration needs are met.

• Availability during core US business hours (e.g., 9 AM - 5 PM EST/PST) is expected for cross-functional collaboration and timely communication.

📝 Enhancement Note: Salary estimation is based on aggregated data from reputable job market platforms and compensation surveys for similar roles in the US remote market. The benefits package is inferred from typical offerings at well-funded, growth-stage tech companies in the US, especially those emphasizing employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (specifically focused on personalized weight care). Found is at the forefront of using technology and evidence-based medicine to deliver accessible and effective weight management solutions. This industry context means a focus on patient outcomes, data privacy, and navigating regulatory considerations.

Company Size: Found is a growth-stage company, likely employing between 200-500+ individuals. This size implies a dynamic environment with established processes but still ample opportunity for individual impact and process innovation. It's large enough to have dedicated marketing and creative teams but small enough for cross-functional collaboration to be highly effective.

Founded: Founded in 2019, Found is a relatively young company, indicating a culture that is likely agile, innovative, and adaptable. It has already achieved significant funding and patient reach, suggesting a strong product-market fit and a focus on rapid scaling.

Team Structure:

• The Marketing Creative Operations & Design Manager reports to the Senior Director of Brand Marketing & Communications, placing them within the broader marketing department.

• This role will likely collaborate closely with other marketing functions (e.g., performance marketing, content marketing, product marketing) and potentially with product, engineering, and customer success teams.

Methodology:

• Data-Driven Creativity: Found likely employs a data-driven approach to marketing, meaning creative output is expected to be informed by performance metrics, A/B testing results, and patient insights.

• Agile Development & Iteration: Given the startup environment and focus on rapid scaling, marketing and creative processes are likely agile, emphasizing quick iteration, testing, and learning.

• Patient-Centricity: The core mission of Found is patient well-being, so all marketing efforts, including creative, are expected to be aligned with this patient-centric philosophy and ethical considerations.

Company Website: https://joinfound.com/

📝 Enhancement Note: The company's mission in personalized weight care and its growth-stage status suggest a fast-paced, mission-driven environment. Candidates should be prepared to demonstrate how their operational and design skills can directly contribute to patient outcomes and business growth within this specific industry.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Managerial/Lead individual contributor role. It requires significant experience (5+ years) and the ability to operate autonomously, build systems, and manage external partners. It bridges hands-on creative execution with operational strategy.

Reporting Structure: The role reports to the Senior Director of Brand Marketing & Communications, indicating a clear line of responsibility within the marketing hierarchy. This senior director likely oversees brand strategy, communications, and the overall marketing creative output.

Operations Impact: The primary impact of this role is on the efficiency, quality, and velocity of marketing creative production. By optimizing workflows and ensuring brand consistency, this role directly contributes to the effectiveness of marketing campaigns, faster testing cycles, and a stronger, more cohesive brand presence, all of which drive patient acquisition and retention.

Growth Opportunities:

• Leadership in Creative Operations: Potential to grow into a dedicated Creative Operations Lead or Director role, expanding scope to manage larger teams, more complex global operations, and higher-level strategic planning for creative production.

• Brand Strategy Contribution: As the role gains deeper understanding of Found's brand and creative performance, there's an opportunity to contribute more significantly to brand strategy and identity evolution.

• Process Innovation: Opportunity to lead initiatives in adopting new technologies (like advanced AI tools) or methodologies to further revolutionize creative production and marketing efficiency.

• Cross-functional Leadership: Potential to move into broader marketing leadership roles or even operations management roles in other departments by leveraging strong process management and stakeholder collaboration skills.

📝 Enhancement Note: This role offers a blend of creative execution and strategic operational leadership. Growth potential lies in deepening expertise in creative operations, scaling processes, and potentially moving into broader marketing or operations leadership roles, especially within a rapidly growing company like Found.

🌐 Work Environment

Office Type: This is a fully remote position, meaning the "office" is the candidate's home environment. The company culture will dictate the emphasis on in-person meetups or virtual team-building activities.

Office Location(s): While the role is remote, Found operates primarily in the United States. Therefore, candidates are likely expected to be based within the US to align with standard business hours and potential team meetups.

Workspace Context:

• Collaborative Virtual Environment: Expect to work extensively through digital collaboration tools (e.g., Slack, Zoom, project management software). Strong virtual communication and asynchronous work skills are essential.

• Technology Stack: Access to and proficiency with a robust set of digital tools for design, project management, communication, and potentially AI-driven creative platforms will be provided or expected.

• Team Interaction: While remote, opportunities for virtual team meetings, brainstorming sessions, and one-on-one check-ins with the Senior Director and cross-functional peers will be regular.

Work Schedule:

• The role is full-time, typically 40 hours per week.

• Remote flexibility allows for some autonomy in scheduling, but candidates must be available during core US business hours to facilitate collaboration with internal teams and external partners. This ensures timely communication for urgent requests and participation in scheduled meetings.

📝 Enhancement Note: For a remote role, the emphasis is on self-discipline, effective virtual communication, and comfort with digital collaboration tools. Candidates should be prepared to articulate how they maintain productivity and collaboration in a remote setting.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening Call: A brief conversation with a recruiter to assess basic qualifications, cultural fit, and interest in the role and Found.

2. Hiring Manager Interview: A more in-depth discussion with the Senior Director of Brand Marketing & Communications, focusing on your experience in creative operations, design skills, project management approach, and understanding of Found's mission.

3. Skills Assessment/Portfolio Review: This may involve a short design exercise or a detailed presentation of your portfolio. You will be expected to walk through your past projects, highlighting your process, problem-solving skills, and the impact of your work.

4. Cross-functional Interviews: Meetings with key stakeholders from other marketing teams (e.g., performance marketing, content) or potentially product/engineering to assess collaboration style and understanding of broader business needs.

5. Final Interview: Potentially with a more senior leader or executive to discuss strategic alignment, long-term vision, and overall fit with the company culture.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly define the problem, your role, the process you followed, the tools you used, the solution you implemented, and the measurable results or impact.

• Highlight Operations & Efficiency: Emphasize how you streamlined workflows, reduced turnaround times, improved quality, or managed external vendors effectively. Quantify these improvements whenever possible.

• Showcase Brand Guardianship: Include examples where you actively ensured brand consistency and compliance, detailing your approach.

• Demonstrate Design Versatility: Include a range of assets and formats to show your breadth of design capabilities.

• Prepare for Design Challenges: Be ready to discuss your design philosophy, how you approach creative briefs, and how you incorporate feedback. If a design exercise is given, focus on demonstrating your process and problem-solving approach as much as the final output.

Challenge Preparation:

• Workflow Design Challenge: You might be asked to outline a process for handling a hypothetical influx of creative requests or to improve an existing workflow. Focus on clarity, efficiency, and scalability.

• Brand Consistency Scenario: Be prepared to discuss how you would address inconsistencies in brand usage across different channels or vendors.

• Creative Briefing Exercise: You may need to critique a sample creative brief or outline what makes an effective brief for a specific campaign.

📝 Enhancement Note: The interview process is designed to assess not just design skills but, crucially, operational acumen, project management capabilities, and strategic thinking. The portfolio review and any potential design challenges are opportunities to demonstrate both technical skill and a systematic, results-oriented approach to creative operations.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Figma (highly probable for collaborative design), Canva (for rapid, user-friendly asset creation), Adobe Creative Suite (Photoshop, Illustrator, InDesign for more advanced graphic design and production needs).

• Project Management/Workflow Tools: Notion (mentioned as preferred, likely used for documentation, task management, and cross-functional visibility), Asana, Monday.com, or similar platforms for managing creative pipelines and tracking deliverables.

• Communication Tools: Slack (for day-to-day internal communication and team collaboration), Zoom or Google Meet (for virtual meetings and presentations).

Analytics & Reporting:

• Web Analytics: Google Analytics (to understand landing page performance and user behavior).

• Social Media Analytics: Native platform analytics (e.g., Meta Business Suite, LinkedIn Analytics) or third-party tools for social media performance tracking.

• General Reporting: Proficiency in using data from various marketing channels to inform creative decisions and report on campaign effectiveness.

CRM & Automation:

• CRM: While not directly managed, understanding how marketing creative integrates with customer journeys managed in a CRM (e.g., Salesforce, HubSpot) is beneficial.

• Marketing Automation Platforms: Familiarity with platforms like HubSpot or Marketo for email template design and campaign execution.

• Asset Management Systems: Potential use of Digital Asset Management (DAM) tools for organizing and distributing creative assets.

📝 Enhancement Note: Proficiency in Figma and a strong understanding of project management tools like Notion are key technical requirements. The role requires leveraging these tools to not only create but also to manage and optimize the entire creative production lifecycle. Awareness of how creative assets impact performance marketing metrics is also crucial.

👥 Team Culture & Values

Operations Values:

• Efficiency & Optimization: A core value is the continuous improvement of processes to deliver creative assets faster, more reliably, and with higher quality.

• Collaboration & Partnership: Strong emphasis on working effectively with internal marketing teams, agencies, and freelancers to achieve shared goals.

• Data-Informed Decision Making: Creative output is expected to be informed by performance data, A/B testing results, and customer insights.

• Brand Integrity: A deep commitment to upholding and evolving the Found brand identity across all touchpoints.

• Agility & Adaptability: The ability to pivot quickly, embrace new tools (like AI), and adapt to changing marketing needs and business priorities.

Collaboration Style:

• Proactive Communication: Expect an environment where clear, timely, and proactive communication is the norm, especially in a remote setting.

• Cross-functional Integration: The role requires close collaboration with performance marketers, brand managers, content creators, and potentially product teams. Openness to understanding their needs and challenges is key.

• Constructive Feedback Loop: A culture that values candid, constructive feedback to improve creative work and operational processes.

• Shared Ownership: A sense of collective responsibility for the success of marketing campaigns and brand health, rather than siloed contributions.

📝 Enhancement Note: Found's mission-driven nature suggests a culture that values impact and purpose. Candidates should demonstrate how their operational skills and creative sensibilities align with these values and contribute to the company's overall mission of improving healthcare access.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: The demand for rapid-turn creative can sometimes conflict with the need for meticulous quality control and brand consistency. Candidates will need to develop strategies to manage this tension effectively.

• Scaling Operations in a High-Growth Environment: Building and refining processes that can adapt to rapid growth, increasing request volumes, and evolving marketing strategies requires continuous innovation and system development.

• Managing Diverse Stakeholder Needs: Effectively balancing the varied requests and expectations from different marketing sub-teams, agencies, and leadership requires strong prioritization and communication skills.

• Integrating New Technologies: Staying abreast of and effectively integrating emerging technologies, such as AI-powered creative tools, into existing workflows while ensuring quality and brand integrity.

Learning & Development Opportunities:

• Advanced Creative Operations Training: Opportunities to deepen expertise in workflow automation, project management methodologies, and creative production best practices.

• Brand Strategy Immersion: Gaining exposure to higher-level brand strategy discussions and contributing to the evolution of Found's visual identity.

• Performance Marketing Insights: Learning how creative directly impacts key performance indicators (KPIs) and understanding the principles of data-driven marketing optimization.

• Leadership Development: Potential for formal or informal leadership training, mentorship, and opportunities to lead cross-functional initiatives.

📝 Enhancement Note: The role presents a significant opportunity to shape and scale creative operations in a dynamic, mission-driven company. Success will depend on the candidate's ability to navigate complexity, drive efficiency, and adapt to evolving needs.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to managing creative intake. How do you prioritize requests when multiple stakeholders have urgent needs?" (Focus on your process, prioritization framework, and communication strategy.)

• "Walk me through a time you had to significantly improve a creative workflow. What was the problem, what steps did you take, and what was the outcome?" (Highlight process mapping, implementation, and quantifiable results.)

Company & Culture Questions:

• "What excites you about Found's mission to transform personalized weight care?" (Connect your passion to the company's purpose.)

• "How do you envision your role contributing to Found's growth and patient impact?" (Link your operational and design skills to business objectives and patient outcomes.)

Portfolio Presentation Strategy:

• Focus on Process, Not Just Pretty Pictures: While design quality is important, emphasize how you managed the project, solved problems, and improved efficiency.

• Quantify Impact: Use data (e.g., "reduced turnaround time by 20%", "decreased revision cycles by 15%", "supported X number of campaigns") to demonstrate your effectiveness.

• Tell a Story: For each project, frame it as a narrative with a clear beginning (challenge), middle (your solution/process), and end (results/impact).

• Tailor to Found: If possible, subtly incorporate how your skills and approach align with Found's mission and values.

📝 Enhancement Note: Candidates should prepare to articulate their operational methodologies, demonstrate problem-solving skills through past experiences, and show a clear understanding of how creative operations directly impacts business goals. The portfolio presentation is a key opportunity to showcase these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Found careers portal.

• Curate Your Resume: Tailor your resume to highlight experience in creative operations, project management, design execution, and vendor management. Use keywords from the job description and quantify achievements wherever possible.

• Prepare Your Portfolio: Assemble a digital portfolio that showcases your best work, with a particular emphasis on process, efficiency improvements, brand consistency examples, and any relevant design assets. Ensure it's easily accessible (e.g., via a link on your resume or in your application).

• Research Found: Familiarize yourself with Found's mission, services, target audience, and recent news to demonstrate genuine interest and cultural alignment during interviews.

• Practice Your Narrative: Prepare to discuss your experience using the STAR method (Situation, Task, Action, Result) and practice articulating your portfolio projects clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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