Marcus by Goldman Sachs, Content Designer, Associate, London

📍 Job Overview

Job Title: Content Designer, Associate Company: Marcus by Goldman Sachs Location: London, United Kingdom Job Type: Full-Time Category: UX Content Design / Product Content Strategy Date Posted: 2026-01-12 Experience Level: Mid-Level (5+ years) Remote Status: On-site

🚀 Role Summary

• Partner with Product and Design teams to develop and execute content strategies for digital consumer banking products, focusing on clarity, simplicity, and user-centricity.
• Craft clear, concise, and impactful interface copy, error messages, and user guidance across web, app, email, and SMS channels to enhance the customer journey.
• Leverage data analytics, customer feedback, and consumer testing results to inform content decisions and drive continuous optimization of digital experiences.
• Champion accessibility standards and inclusive design principles, ensuring all content is usable and understandable by a diverse user base.
• Manage content governance, version control, and stakeholder sign-offs within an Agile framework, ensuring traceability and compliance.

📝 Enhancement Note: This role bridges UX design principles with strategic content development, focusing on the consumer-facing digital banking platform of Marcus by Goldman Sachs. The "Associate" title, coupled with the 5+ years of experience requirement and the emphasis on influencing stakeholders, suggests a mid-level position with significant responsibility for driving content strategy and standards within the product development lifecycle.

📈 Primary Responsibilities

• Develop and refine user-centered content for digital products, including website copy, in-app messaging, email campaigns, and SMS notifications, ensuring brand tone and voice consistency.
• Collaborate closely with Product Managers, UX Designers, and Technologists to translate complex financial concepts into easily digestible and actionable content for end-users.
• Analyze user behavior data, customer service feedback, and A/B testing results to identify opportunities for content improvement and drive measurable impact on user engagement and task completion.
• Create and maintain content style guides, pattern libraries, and governance processes to ensure consistency, quality, and compliance across all Marcus digital touchpoints.
• Facilitate cross-functional workshops and meetings to gather requirements, align on content objectives, and manage stakeholder expectations throughout the product development lifecycle.
• Design and conduct content testing (e.g., usability testing, message testing) to validate content effectiveness and gather insights for iterative improvements.
• Champion accessibility best practices, providing recommendations and ensuring content adheres to WCAG guidelines and inclusive design principles.
• Manage content versioning, review cycles, and approval processes, ensuring accurate record-keeping and necessary sign-offs for all content deliverables.
• Proactively identify and implement process improvements within an Agile development environment to enhance content production efficiency and collaboration.
• Build and nurture strategic relationships with key stakeholders to influence product decisions and ensure content strategy aligns with business goals and user needs.

📝 Enhancement Note: The responsibilities emphasize a proactive, data-driven approach to content design, integrating deeply with product development and requiring strong stakeholder management skills. The mention of "version management and governance" and "Agile framework" highlights the need for process discipline within a fast-paced, regulated environment.

🎓 Skills & Qualifications

Education: Bachelor’s degree required, or equivalent practical experience.

Experience: At least 5 years of professional experience in UX content writing, content design, or a related field, with a strong emphasis on digital products.

Required Skills:

• Proven experience crafting clear, concise, and impactful interface copy, error messages, and user guidance for digital products.
• Deep understanding of the end-to-end user-centered design process and its application in content strategy.
• Proficiency in using design and prototyping tools (e.g., Figma, Sketch, InVision) to visualize content in context and create prototypes.
• Strong analytical and problem-solving skills, with the ability to leverage data (analytics, customer feedback, testing results) to inform content decisions.
• Excellent communication and interpersonal skills, with a proven ability to influence stakeholders, manage relationships, and articulate complex ideas clearly.
• Demonstrated experience in managing content governance, version control, and facilitating sign-off processes.
• Champion for accessibility and inclusive design, with a strong understanding of its importance in user experience.
• Ability to manage a high volume of work across multiple projects simultaneously in a fast-paced environment.
• Experience working within an Agile development framework and collaborating with cross-functional teams.
• Knowledge of mobile platforms (iOS/Android) and best practices for content presentation on these channels.

Preferred Skills:

• Prior experience in financial services or another highly regulated industry, with a focus on retail banking or consumer finance.
• Experience managing and optimizing content within digital customer journeys specifically in retail financial services.
• Familiarity with content management systems (CMS) and other tools used in digital content production.
• Experience in developing and implementing content strategies that align with brand voice and business objectives.
• Demonstrated client service orientation and a passion for improving customer experience.

📝 Enhancement Note: The requirements clearly indicate a need for a seasoned content professional with hands-on experience in digital product development, strong analytical capabilities, and the soft skills necessary to navigate a complex stakeholder landscape within a leading financial institution. The emphasis on both strategic thinking and meticulous execution is critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrable examples of user-centered content design for digital products, showcasing a progression from problem definition to solution implementation.
• Case studies detailing how you have translated complex concepts into simple, intuitive content that improves user experience and task completion.
• Evidence of strategic content development, including examples of content strategy, tone of voice guidelines, or content patterns.
• Projects that highlight your ability to use data (analytics, user feedback, testing) to inform content decisions and measure impact.
• Examples of accessible and inclusive content design, explaining the rationale and methods used.

Process Documentation:

• Workflows or examples illustrating your process for content creation, review, and governance within a project lifecycle.
• Documentation showing how you have managed version control and obtained necessary sign-offs for content deliverables.
• Examples of how you have collaborated with cross-functional teams (e.g., designers, product managers, engineers) to integrate content into the product development process.
• Evidence of process improvement initiatives you have led or contributed to, particularly within an Agile context.

📝 Enhancement Note: Candidates are expected to present a portfolio that not only showcases their writing abilities but also their strategic thinking, data-driven approach, and process management skills. The ability to articulate the "why" behind their content decisions and demonstrate measurable impact is crucial for this role.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for an Associate Content Designer with 5+ years of experience in London, the estimated salary range is typically between £55,000 - £75,000 per annum. This range can vary based on specific experience, qualifications, and the candidate's negotiation.

Benefits:

• Competitive annual bonus potential.
• Comprehensive health insurance coverage (medical, dental, vision).
• Generous pension scheme with employer contributions.
• Life assurance and income protection.
• Paid time off, including vacation, sick leave, and public holidays.
• Opportunities for professional development, training, and certifications.
• Access to employee wellness programs and resources.
• Employee assistance program (EAP) for confidential support.
• Potential for employee stock purchase plans or other long-term incentives.

Working Hours: Standard working hours are typically 40 hours per week, Monday to Friday. While the role is on-site, there may be some flexibility in start and end times, subject to team and business needs. Occasional overtime may be required to meet project deadlines.

📝 Enhancement Note: Salary estimation is based on average compensation data for similar roles in London's financial services sector, considering the "Associate" title and the required experience. Goldman Sachs is known for offering robust benefits packages, which are detailed to reflect typical offerings for financial institutions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Digital Banking, Consumer Technology. Marcus by Goldman Sachs operates within the highly regulated and competitive digital consumer banking space, leveraging Goldman Sachs' established financial expertise with a modern, technology-driven approach. Company Size: Goldman Sachs is a large, global financial institution with tens of thousands of employees. Marcus, as its consumer banking arm, is a significant and growing digital business within this larger entity. Founded: Goldman Sachs was founded in 1869. Marcus was launched in 2016, representing a strategic expansion into direct-to-consumer digital banking.

Team Structure:

• The Content Designer will be part of the Marcus UX/Product Design team, which works closely with Product Management, Engineering, Marketing, and Customer Service departments.
• This role likely reports to a Lead UX Content Designer, Head of UX, or Product Design Manager within the Marcus organization.
• Collaboration is key, involving close partnerships with UX researchers, UI designers, product managers, and engineers to deliver cohesive user experiences.

Methodology:

• Data Analysis and Insights: Emphasis on using analytics, customer feedback, and testing to drive evidence-based content decisions and product improvements.
• User-Centered Design: A core principle, ensuring that all content and product features are designed with the end-user's needs and journeys at the forefront.
• Agile Development: Content design is integrated into iterative development cycles, requiring flexibility, collaboration, and rapid response to feedback.
• Governance and Compliance: Strict adherence to regulatory requirements and internal policies, with robust processes for content review and approval.

Company Website: https://www.goldmansachs.com/ and https://www.marcus.com/

📝 Enhancement Note: The blend of a large, established financial institution's rigor with a nimble, digital-native consumer brand's customer focus defines the Marcus culture. The operations context here involves managing content within a highly regulated environment while striving for a seamless, user-friendly digital experience.

📈 Career & Growth Analysis

Operations Career Level: Associate. This level typically signifies an experienced professional who can work independently, manage significant project components, and begin influencing team direction. They are expected to contribute strategically and mentor junior team members.

Reporting Structure: The Content Designer will likely report to a manager or lead within the UX/Product Design function of Marcus. This role will involve close collaboration with product managers, UX researchers, UI designers, and engineers, requiring effective communication and relationship management across these functions.

Operations Impact: This role directly impacts the user experience and perceived usability of Marcus's digital banking products. Effective content design can:

• Improve customer acquisition and retention by making complex financial products accessible and trustworthy.
• Reduce customer service inquiries by providing clear, proactive guidance and support.
• Enhance brand perception and customer loyalty through consistent, empathetic, and transparent communication.
• Ensure regulatory compliance and mitigate risk through accurate and clearly communicated terms and conditions.

Growth Opportunities:

• Specialization: Deepen expertise in UX content strategy, financial services content, accessibility, or content operations.
• Leadership: Progress to Senior Content Designer, Lead Content Designer, or Managerial roles, overseeing teams and strategic initiatives.
• Cross-Functional Moves: Transition into Product Management, UX Research, Content Strategy leadership, or Marketing roles within Goldman Sachs.
• Skill Development: Opportunities for further training in advanced UX methodologies, analytics, AI in content, and leadership skills through internal programs and external certifications.

📝 Enhancement Note: The "Associate" title suggests a career path with clear progression opportunities within Goldman Sachs' extensive structure, particularly within the growing digital and consumer-facing divisions. The role offers a unique blend of creative content work and operational rigor within a highly respected financial institution.

🌐 Work Environment

Office Type: The role is on-site in London, indicating a corporate office environment typical of a major financial institution. This environment is likely to be professional, collaborative, and equipped with modern amenities.

Office Location(s): London, United Kingdom. Specific office locations within London will be provided by Goldman Sachs, likely in a central business district accessible by public transport.

Workspace Context:

• Collaborative Spaces: Expect access to meeting rooms, breakout areas, and potentially shared design studios designed for team collaboration and brainstorming sessions.
• Technology & Tools: The office will be equipped with standard corporate IT infrastructure, high-speed internet, and access to the necessary design and productivity software.
• Team Interaction: Frequent opportunities to interact with designers, product managers, researchers, and engineers, fostering a dynamic and integrated product development culture. The on-site nature encourages spontaneous discussions and team building.

Work Schedule: The standard 40-hour work week in a corporate setting. While on-site, there's an expectation of active participation during core business hours, with potential for flexibility depending on team norms and project demands. This structure supports consistent team presence and real-time collaboration crucial for iterative product development.

📝 Enhancement Note: An on-site role in London for a company like Goldman Sachs implies a professional, structured work environment focused on collaboration and adherence to established corporate practices, balanced with the agility required for digital product development.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume, potentially followed by a brief phone screen to assess basic qualifications and fit.
2. Hiring Manager Interview: A more in-depth conversation with the hiring manager to discuss your experience, approach to content design, and understanding of the Marcus brand and user base.
3. Portfolio Presentation & Skills Assessment: You will likely be asked to present a curated selection of your work, demonstrating your process, strategic thinking, and ability to solve complex content problems. This may include specific exercises or case studies related to financial services or digital banking.
4. Cross-Functional Interviews: Interviews with key stakeholders such as Product Managers, UX Designers, or Engineers to assess collaboration skills, communication style, and ability to integrate into the team.
5. Final Interview: Potentially a final discussion with a senior leader to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your end-to-end content design process, problem-solving skills, and impact on user experience, especially in regulated industries.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, strategy, ideation, execution, testing), the challenges you faced, and the measurable outcomes or impact achieved.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your content solutions (e.g., increased conversion rates, reduced error rates, improved task completion times).
• Showcase Process: Include examples of your work on content strategy, tone of voice, content patterns, accessibility considerations, and governance processes.
• Be Ready to Discuss: Prepare to articulate the rationale behind your design choices, your approach to stakeholder management, and how you handle feedback and revisions.

Challenge Preparation:

• Anticipate Scenarios: Be prepared for a hypothetical challenge, such as redesigning content for a specific user journey (e.g., account opening, transferring funds) or optimizing error messages for clarity and helpfulness.
• Focus on Process: Demonstrate your systematic approach to problem-solving, including how you would gather information, identify user needs, brainstorm solutions, and justify your content recommendations.
• Consider Constraints: Think about how you would balance user needs with business objectives and regulatory requirements within a financial services context.
• Presentation Skills: Practice presenting your ideas concisely and persuasively, as if you were presenting to product stakeholders.

📝 Enhancement Note: The interview process emphasizes a rigorous evaluation of both technical content design skills and the ability to operate effectively within a corporate financial environment. A strong portfolio that clearly articulates process and impact is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends), Sketch, InVision, Adobe XD. These tools are essential for visualizing content within UI mockups and creating interactive prototypes.
• Content Management Systems (CMS): Familiarity with enterprise-level CMS platforms may be beneficial for managing and deploying content.
• Collaboration Platforms: Microsoft Teams, Slack, Confluence, Jira for team communication, documentation, and workflow management.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for tracking user behavior and content performance.
• Data Visualization: Tableau, Power BI (or similar) for creating dashboards and reports to communicate insights to stakeholders.
• Customer Feedback Tools: Platforms for collecting and analyzing customer surveys, feedback forms, and NPS scores.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how content impacts customer journeys within CRM contexts might be relevant.
• Marketing Automation Platforms: Experience with platforms that deliver personalized content via email or SMS (e.g., Salesforce Marketing Cloud, Adobe Marketing Cloud) could be a plus.
• Integration Tools: Awareness of how content integrates with various backend systems and customer-facing applications.

📝 Enhancement Note: Proficiency in modern design and prototyping tools like Figma is expected. The role also requires an understanding of data analysis and reporting tools to inform content strategy and demonstrate impact, as well as familiarity with collaboration and project management software common in Agile environments.

👥 Team Culture & Values

Operations Values:

• Integrity & Transparency: Upholding the highest ethical standards and communicating clearly and honestly with customers and stakeholders.
• Client Focus: Placing the customer at the center of all decisions, striving to understand and meet their needs through intuitive product experiences.
• Innovation: Embracing new technologies and creative solutions to improve digital banking services and customer satisfaction.
• Excellence: Pursuing high standards in all aspects of work, from content quality and design execution to process management and stakeholder relationships.
• Collaboration: Fostering a team-oriented environment where diverse perspectives are valued and contributions are made collectively towards shared goals.

Collaboration Style:

• Cross-Functional Integration: A highly collaborative approach, working seamlessly with product managers, designers, engineers, researchers, legal, compliance, and marketing teams.
• Feedback-Rich Environment: Openness to giving and receiving constructive feedback to refine content and product strategies.
• Knowledge Sharing: Encouraging the sharing of best practices, insights, and learnings across teams to foster continuous improvement and collective growth.
• Agile & Iterative: Embracing an iterative approach to content development, with frequent check-ins and adjustments based on team and user feedback.

📝 Enhancement Note: The culture at Marcus, influenced by Goldman Sachs, likely emphasizes professionalism, a strong work ethic, and a commitment to client service, combined with the agility and user-centricity required for successful digital product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Regulation and User Experience: Navigating the complexities of financial regulations while creating simple, human-centered content.
• Simplifying Complex Financial Concepts: Translating technical or legal jargon into clear, actionable language for a broad consumer audience.
• Stakeholder Management: Effectively influencing and aligning diverse stakeholders with potentially competing priorities.
• Pace of Digital Innovation: Keeping pace with rapid technological advancements and evolving customer expectations in the digital banking space.
• Global Brand Consistency: Ensuring content aligns with both the Marcus brand and the broader Goldman Sachs identity while serving a specific consumer audience.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external training on advanced UX content strategy, financial services compliance, accessibility standards, and content operations.
• Industry Conferences: Opportunities to attend relevant UX, content design, and fintech conferences to stay abreast of industry trends and network.
• Mentorship Programs: Participation in mentorship programs within Goldman Sachs to gain guidance from experienced professionals and accelerate career growth.
• Cross-Functional Exposure: Opportunities to collaborate on projects with different departments, broadening understanding of the business and potential career paths.
• Leadership Development: Programs focused on developing leadership skills for those aspiring to manage teams or lead strategic initiatives.

📝 Enhancement Note: The role presents opportunities to tackle complex challenges at the intersection of finance, technology, and user experience, fostering significant professional growth and skill development within a prestigious organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex financial product or concept through content. What was your process, and what was the outcome?" (Focus on user-centered approach, clarity, and impact.)
• "How do you approach content governance and stakeholder sign-offs in a regulated industry? Provide an example." (Highlight understanding of compliance, process, and influencing skills.)
• "Walk us through your process for creating content for a new digital feature, from initial brief to launch and iteration." (Emphasize user research, strategic thinking, collaboration, and data-driven optimization.)
• "How do you ensure accessibility and inclusivity in your content design? What specific techniques do you employ?" (Showcase knowledge of accessibility standards and commitment to inclusive design.)

Company & Culture Questions:

• "What interests you about Marcus by Goldman Sachs and our mission to serve consumers?" (Research Marcus's value proposition, target audience, and competitive landscape.)
• "How would you describe your ideal collaboration style with product managers and UX designers?" (Emphasize teamwork, communication, and a shared commitment to user experience.)
• "How do you stay current with trends in UX content design, especially within the fintech space?" (Demonstrate continuous learning and industry awareness.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (your role, project goal), Problem Statement, Your Process (research, strategy, ideation, execution), Solution (examples of content), Results/Impact (metrics, user feedback), Key Learnings.
• Visuals: Use clear, high-fidelity mockups or prototypes to show content in context. Avoid dense text on slides; articulate details verbally.
• Focus on "Why": Be prepared to explain the strategic thinking behind your content choices, not just what you wrote.
• Quantify: Highlight metrics and user feedback that demonstrate the effectiveness and impact of your work.
• Conciseness: Practice your presentation to fit within the allotted time, focusing on the most impactful aspects of your projects.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of content strategy, user-centered design principles, the nuances of regulated industries, and strong collaboration skills, all supported by concrete examples from your portfolio.

📌 Application Steps

To apply for this Content Designer position:

• Submit your application through the provided link on the Oracle Cloud careers portal.
• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in digital product content, financial services (if applicable), user-centered design, accessibility, and stakeholder management. Select projects that best demonstrate your ability to simplify complex information and drive user engagement.
• Resume Optimization: Ensure your resume clearly outlines your 5+ years of relevant experience, emphasizing achievements and quantifiable results. Use keywords from the job description such as "content design," "user-centered design," "digital products," "accessibility," "governance," and "stakeholder management."
• Interview Preparation: Practice articulating your design process, strategic thinking, and problem-solving skills using the STAR method (Situation, Task, Action, Result). Prepare specific examples for the interview questions outlined above and rehearse your portfolio presentation.
• Company Research: Thoroughly research Marcus by Goldman Sachs, its mission, target audience, and competitive landscape. Understand the company's values and how your skills and approach align with their culture and operational requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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