Lead Product Designer, Legal Mandates

📍 Job Overview

Job Title: Lead Product Designer, Legal Mandates Company: KONE Location: Chennai ITEC/KBS, India / Pune, India Job Type: FULL_TIME Category: Revenue Operations (specifically focused on Finance IT and Invoicing Solutions) Date Posted: 2026-01-19 Experience Level: 8+ years (implied 10+ by AI analysis) Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping the IT strategy and design for KONE's Customer Invoice Solutions and Legal Mandates, directly impacting revenue recognition and compliance.
• The Lead Product Designer will drive the architecture and agile implementation of critical financial IT solutions, ensuring seamless integration with global finance operations.
• A core responsibility involves translating complex global finance stakeholder needs into actionable technical specifications and overseeing their development and deployment.
• This position requires a strong understanding of the Order-to-Cash process, specifically within the invoicing domain, and the ability to manage implementation partners effectively.

📝 Enhancement Note: While the title is "Lead Product Designer," the responsibilities and required skills (SAP SD, Customer Invoice domain, Order to Cash, IDocs, Middleware, IT Project Delivery) strongly indicate a role within Sales Operations or Revenue Operations, focusing on the financial technology and process aspects of invoicing and legal compliance. The "Legal Mandates" aspect suggests a critical compliance function that directly impacts revenue streams and financial reporting. The AI's classification of "Finance & Accounting" and "Consulting" alongside "Technology" further supports this interpretation.

📈 Primary Responsibilities

• Own the end-to-end IT solution design for KONE's Customer Invoice Solutions and Legal Mandates, ensuring alignment with business objectives and regulatory requirements.
• Drive the architectural vision and oversee agile implementation of IT solutions within a transforming technology environment.
• Collaborate closely with global finance stakeholders to assess business needs, identify opportunities for improvement, and shape development ideas for invoicing and compliance systems.
• Lead requirement-gathering workshops, meticulously translating business needs into detailed technical specifications and functional designs for development teams.
• Manage the development and testing phases of IT solutions, working effectively with internal teams and external implementation partners to ensure successful delivery.
• Contribute to the strategic planning of solution roadmaps, participate in backlog prioritization, and support the global rollout of new invoicing and legal mandate solutions.
• Play an active role in strategic finance IT projects, contributing to competence development within the finance IT team and fostering best practices.
• Ensure the technical solutions adhere to KONE's IT architecture standards and security policies, particularly concerning financial data and regulatory compliance.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design, project management, and technical oversight, typical of a senior operations or IT role focused on financial processes. The emphasis on "end-to-end IT solution design" and "legal mandates" points to a critical function that ensures both revenue realization and compliance.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field is typically expected for a Lead role with this level of responsibility. Experience: A minimum of 8+ years of progressive experience in IT solution design, with a significant focus on financial systems and processes. The AI analysis suggests a preference for 10+ years of experience.

Required Skills:

• 8+ years of experience in SAP SD (Sales and Distribution) with a deep specialization in the Customer Invoice domain.
• Strong understanding of end-to-end Order to Cash (O2C) processes and the technical solutions that support them.
• Well-versed in SAP Interfaces, including proficiency with IDocs and associated Middleware technologies.
• Familiarity with SAP FICO or similar financial accounting platforms.
• Proven track record in IT project delivery, from conception through to successful implementation and rollout.
• Demonstrated analytical, innovative, and strategic mindset to solve complex business problems.
• Excellent communication skills in English, both written and verbal, for effective stakeholder engagement.
• A collaborative and agile approach to working, fitting into a dynamic and transforming environment.

Preferred Skills:

• Working experience or knowledge with Pagero applications.
• Working experience or knowledge with EDICOM applications.
• Experience in designing and implementing solutions for legal mandates related to invoicing.
• Familiarity with other financial system integration platforms or ERP systems.
• Experience in leading cross-functional teams or project initiatives.
• Knowledge of global invoicing regulations and compliance standards.

📝 Enhancement Note: The required skills are highly specific to SAP and financial systems, emphasizing a deep technical understanding of the invoicing and Order-to-Cash processes. The preferred skills in Pagero and EDICOM point to specific electronic invoicing solutions that are critical for legal compliance in various regions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Demonstrating successful end-to-end IT solution designs for complex financial processes, particularly in invoicing and Order-to-Cash.
• Process Optimization Examples: Highlighting initiatives where you analyzed existing invoicing workflows, identified inefficiencies, and implemented technical solutions to improve speed, accuracy, or compliance.
• System Implementation Documentation: Evidence of involvement in the full lifecycle of IT system implementations, including requirement gathering, solution design, configuration, testing, and deployment.
• ROI Demonstration: Examples of how your designed solutions have delivered tangible business value, such as reduced costs, improved compliance rates, increased revenue capture, or enhanced customer satisfaction through more efficient invoicing.

Process Documentation:

• Workflow Design and Optimization: Showcase your ability to map, analyze, and redesign complex financial workflows, such as the customer invoicing process, to enhance efficiency and ensure regulatory adherence.
• Implementation and Automation: Provide examples of how you have implemented or automated key financial processes using SAP SD, middleware, or specialized invoicing platforms like Pagero or EDICOM.
• Measurement and Performance Analysis: Demonstrate experience in defining key performance indicators (KPIs) for financial IT solutions and using data analytics to measure their performance, identify areas for further optimization, and report on business impact.

📝 Enhancement Note: For a role focused on IT solution design for legal mandates and invoicing, a portfolio should clearly articulate the candidate's ability to translate business requirements into technical solutions, manage complex system implementations, and demonstrate the business impact of their work. Specific examples related to SAP SD, IDocs, and electronic invoicing platforms would be highly beneficial.

💵 Compensation & Benefits

Salary Range: For a Lead Product Designer with 8-10+ years of experience in SAP SD and specialized financial IT solutions, based in Chennai or Pune, India, a competitive salary range would typically fall between ₹ 15,00,000 to ₹ 25,00,000 per annum. This estimate is based on industry benchmarks for similar roles in major Indian IT hubs, considering the specialized SAP SD and legal mandate expertise required.

Benefits:

• Competitive Benefits Package: This typically includes comprehensive health insurance (medical, dental, vision), life insurance, and other standard employee benefits.
• Bonus Scheme: KONE offers a bonus scheme, likely tied to company and individual performance, reflecting the impact of roles like this in achieving financial and operational targets.
• Career Development Support: Opportunities for continuous learning, training programs, and support for professional growth, essential for staying current with SAP and evolving legal mandates.
• Paid Time Off: Standard vacation, sick leave, and public holidays.
• Relocation Assistance: Potentially offered for candidates relocating to Chennai or Pune.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, likely aligning with Indian Standard Time (IST) business hours.
• The role requires flexibility to collaborate with global teams across different time zones, which may involve occasional work outside of standard hours.

📝 Enhancement Note: Salary estimates for India are based on current market data for senior IT professionals with specialized SAP skills in major cities like Chennai and Pune. The provided benefits are derived directly from the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: KONE operates in the Elevator and Escalator Manufacturing and Service industry. However, this specific role is within the Corporate Functions IT team, which supports global business operations through technology. The focus on IT solutions for finance, invoicing, and legal mandates places this role at the intersection of technology, finance, and compliance. Company Size: KONE is a large, global corporation, with over 60,000 employees worldwide. This size indicates a structured environment with established processes, significant resources, and opportunities for cross-functional collaboration. Founded: KONE was founded in 1910, signifying a long history of stability, innovation, and deep industry expertise. This longevity suggests a company with a strong foundation and a commitment to long-term growth and development.

Team Structure:

• The role is part of the Corporate Functions IT team, which supports global business operations.
• This team likely includes specialists in various IT domains, such as ERP systems (SAP), CRM, cloud infrastructure, data analytics, and specialized financial applications.
• The Lead Product Designer will likely interface with functional teams within Finance, Legal, and potentially Sales/Customer Service, as well as with implementation partners.
• Reporting structure will likely be to an IT Manager or Head of Finance IT, with a dotted line to key finance and legal stakeholders.

Methodology:

• Data Analysis and Insights: The role requires a data-driven approach to understand current invoicing processes, identify compliance gaps, and measure the impact of implemented solutions.
• Workflow Planning and Optimization: A key aspect is the ability to plan, document, and optimize complex financial workflows, leveraging technology to enhance efficiency and accuracy.
• Agile Implementation: The team operates with an agile methodology, emphasizing iterative development, collaboration, and responsiveness to changing business needs and regulatory environments.

Company Website: https://www.kone.com/

📝 Enhancement Note: The context of KONE as a large, established global company in the building technology sector, coupled with this role's focus on finance IT, suggests a blend of traditional corporate structure and modern agile IT practices. The "Legal Mandates" aspect underscores the critical nature of compliance within KONE's global operations.

📈 Career & Growth Analysis

Operations Career Level: This role is a "Lead" position, indicating a senior individual contributor or potential team lead role within the IT function. It requires significant subject matter expertise in SAP SD, invoicing, and IT solution design, combined with the ability to influence stakeholders and manage projects. This level is typically a stepping stone towards management roles or deep specialization within a technical domain. Reporting Structure: The Lead Product Designer will report to a manager within KONE's IT organization, likely focusing on finance or corporate functions. They will work closely with global finance stakeholders, legal departments, and potentially business unit leaders who rely on accurate and compliant invoicing. Operations Impact: The work directly impacts KONE's revenue realization and global compliance. Accurate and efficient invoicing solutions are critical for cash flow, customer satisfaction, and avoiding legal penalties. By designing and implementing these systems, the Lead Product Designer plays a crucial role in the financial health and operational integrity of the company.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of SAP (e.g., SD, FI/CO), electronic invoicing solutions (Pagero, EDICOM), and global tax/legal compliance.
• Leadership: Progress to managing IT projects, leading a team of IT specialists, or taking on larger architectural responsibilities within finance IT.
• Cross-functional Exposure: Gain broader experience by working on other strategic finance IT initiatives or collaborating with different business units globally.
• Industry Certifications: Pursue relevant certifications in SAP, project management (e.g., PMP, Agile certifications), or IT service management (ITIL).

📝 Enhancement Note: The "Lead" title suggests a career path that involves increasing responsibility in solution design, project management, and potentially team leadership within the finance IT domain. The focus on legal mandates also offers an opportunity to develop specialized expertise in a critical compliance area.

🌐 Work Environment

Office Type: The role is based in Chennai ITEC/KBS or Pune, indicating an on-site or hybrid work environment within KONE's corporate offices. These offices are likely modern, professional, and equipped with the necessary technology infrastructure to support global operations. Office Location(s):

• Chennai ITEC/KBS, India: A specific technology and business services center likely housing a significant portion of KONE's IT and support functions.
• Pune, India: Another major business hub in India, suggesting flexibility in location within the country.

Workspace Context:

• Collaborative Environment: KONE emphasizes an innovative and collaborative working culture. The workspace will likely facilitate interaction with colleagues from IT, finance, and legal departments, as well as external partners.
• Operations Tools and Technology: Access to a robust IT infrastructure, including enterprise-level software, development tools, and communication platforms, will be standard. This includes SAP systems, middleware, and potentially specialized invoicing software.
• Operations Team Interaction: Opportunities for regular engagement with the finance IT team, project teams, and global stakeholders through meetings, workshops, and collaborative platforms.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected, with flexibility to accommodate global project timelines and urgent compliance needs.
• The nature of legal mandates and global rollouts may require occasional work outside of regular business hours to meet critical deadlines.

📝 Enhancement Note: The on-site requirement in major Indian cities suggests a structured work environment focused on collaboration and access to necessary resources, critical for complex IT projects involving sensitive financial data and regulatory compliance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess alignment with the required experience (SAP SD, O2C, IT project delivery) and preferred skills.
• Technical Interview: Likely involves in-depth questions about SAP SD functionalities, IDoc processing, middleware concepts, Order-to-Cash workflows, and your experience with invoicing solutions. Be prepared to discuss the technical aspects of designing and implementing such systems.
• Case Study/Problem-Solving: You may be asked to walk through a past project from your portfolio or presented with a hypothetical scenario related to designing an invoicing solution for a new legal mandate. Focus on your approach, decision-making process, and the metrics used to measure success.
• Stakeholder/Manager Interview: This stage will assess your collaboration skills, strategic thinking, communication abilities, and cultural fit within KONE's global and agile environment. Questions about leadership style and how you manage diverse stakeholder expectations will be common.
• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Focus on Impact: For each project, clearly articulate the business problem, your role, the solution designed, the technologies used (especially SAP SD, IDocs, middleware), and the measurable results (e.g., improved efficiency, cost savings, compliance achieved).
• Process Flow Diagrams: Include visual representations of the "before" and "after" of the processes you've optimized. This is crucial for demonstrating your understanding of workflow design and optimization.
• Technical Depth: Provide sufficient detail on the technical aspects of your solutions, such as specific SAP configurations, data mapping, interface design, and integration strategies with middleware or external platforms like Pagero/EDICOM.
• Legal Mandate Experience: If you have specific examples of implementing solutions for regulatory compliance or legal mandates, highlight these prominently.

Challenge Preparation:

• SAP SD & O2C Scenarios: Brush up on common SAP SD configurations, pricing procedures, billing documents, and how they integrate with FI/CO. Be ready to discuss common challenges in the Order-to-Cash cycle and how to resolve them technically.
• IDoc & Interface Understanding: Prepare to explain how IDocs work, common error handling mechanisms, and your experience with middleware for data exchange.
• Agile Principles: Understand how to apply agile methodologies to IT solution design and delivery, particularly in a global context.
• Stakeholder Management: Practice articulating technical solutions and their business value to non-technical stakeholders, such as finance and legal teams.

📝 Enhancement Note: The interview process will likely heavily scrutinize technical expertise in SAP SD and related financial processes, alongside project management and stakeholder engagement skills. A strong portfolio showcasing relevant case studies is essential.

🛠 Tools & Technology Stack

Primary Tools:

• SAP SD (Sales and Distribution): This is the core ERP module for this role, requiring deep functional and technical knowledge for designing invoice solutions.
• SAP FICO (Finance and Controlling): Familiarity is required as SD integrates heavily with financial accounting and controlling modules.
• Middleware Technologies: Experience with various middleware platforms used for data integration and communication between SAP and other systems.
• IDocs: Essential for understanding data exchange within SAP and with external systems.

Analytics & Reporting:

• SAP Reporting Tools: Experience with standard SAP reports and potentially SAP BW/BI for data analysis and performance tracking.
• Business Intelligence Tools: Familiarity with tools for creating dashboards and reports to visualize the performance of invoicing solutions and compliance metrics.

CRM & Automation:

• CRM Systems (e.g., SAP C/4HANA, Salesforce): While not explicitly mentioned, understanding CRM integration with SAP for order processing is beneficial.
• E-invoicing Platforms: Pagero and EDICOM are specifically mentioned as advantageous, indicating their importance in KONE's strategy for legal compliance and electronic invoicing.
• Integration Platforms: Tools that facilitate seamless data flow between SAP and other enterprise applications.

📝 Enhancement Note: The technology stack is heavily centered around SAP, with a strong emphasis on the SD module and its integration capabilities. The specific mention of Pagero and EDICOM highlights a strategic focus on digital and compliant invoicing solutions.

👥 Team Culture & Values

Operations Values:

• Innovation and Agility: KONE fosters a culture of continuous improvement and adaptation, with an emphasis on agile methodologies for IT development and solution delivery.
• Collaboration and Openness: The company values teamwork, information sharing, and open communication among colleagues and with global stakeholders.
• Customer Focus: While this role is internal-facing, the ultimate goal is to support business operations that serve external customers, ensuring efficient and compliant invoicing.
• Integrity and Compliance: Given the focus on "Legal Mandates," adherence to ethical business practices, regulatory requirements, and data security is paramount.
• Continuous Learning: KONE encourages employees to develop their skills and stay updated in their respective fields, particularly in fast-evolving areas like IT, finance, and compliance.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with teams across IT, Finance, Legal, and potentially Sales and Customer Service departments globally.
• Process Review Culture: A willingness to engage in constructive feedback and iterative refinement of processes and solutions is expected.
• Knowledge Sharing: Proactive sharing of insights, best practices, and lessons learned, especially concerning SAP modules, invoicing processes, and compliance regulations.

📝 Enhancement Note: The culture at KONE appears to be a blend of established corporate practices with a modern, agile approach to technology and innovation, underpinned by strong values of integrity and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Legal Mandates: Staying abreast of evolving global invoicing regulations and translating them into effective IT solutions can be complex and time-consuming.
• Global Standardization: Designing solutions that meet diverse regional requirements while maintaining a degree of global standardization requires careful planning and compromise.
• Integration Complexity: Ensuring seamless integration between SAP SD, finance modules, middleware, and external invoicing platforms (Pagero, EDICOM) can present technical challenges.
• Stakeholder Alignment: Managing expectations and securing buy-in from various global finance and legal stakeholders with potentially differing priorities.

Learning & Development Opportunities:

• Specialized SAP Training: Opportunities to deepen expertise in SAP SD, FI/CO, or other relevant SAP modules.
• E-invoicing and Compliance: Gain in-depth knowledge of electronic invoicing standards, regional compliance requirements, and specialized software like Pagero and EDICOM.
• Agile Project Management: Develop skills in agile methodologies for IT project delivery.
• Global IT Project Leadership: Opportunities to lead significant international IT projects with high business impact.

📝 Enhancement Note: The role offers significant challenges related to compliance and global integration, which in turn present substantial opportunities for professional growth and specialization in a critical area of business operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex IT solution you designed for a critical financial process, such as customer invoicing. What were the key requirements, your design approach, and the business impact?" (Focus on your SAP SD expertise, understanding of O2C, and ability to quantify results.)
• "How would you approach designing an IT solution to comply with a new, complex global legal mandate for electronic invoicing? What factors would you consider, and who would you involve?" (Demonstrate your understanding of regulatory design, stakeholder management, and process mapping.)
• "Tell me about a time you had to manage development and testing with an external implementation partner. What were the challenges, and how did you ensure successful delivery?" (Highlight your project management skills, communication, and oversight capabilities.)

Company & Culture Questions:

• "What do you know about KONE and its business? How do you see this role contributing to KONE's mission?" (Research KONE's business model, sustainability efforts, and digital transformation initiatives.)
• "How do you approach collaboration with global finance and legal stakeholders who may have different priorities or levels of technical understanding?" (Emphasize your communication, negotiation, and consensus-building skills.)
• "KONE values agility and continuous learning. How have you demonstrated these values in your previous roles?" (Provide specific examples of adapting to change, learning new technologies, or improving processes.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly define: Problem/Challenge, Your Role/Solution, Key Technologies (SAP SD, IDocs, Middleware, Pagero/EDICOM), Implementation Process, and Measurable Outcomes (efficiency gains, compliance achieved, cost savings).
• Visualize Processes: Use diagrams to illustrate complex workflows before and after your intervention.
• Quantify Impact: Whenever possible, use numbers and metrics to demonstrate the value of your solutions.
• Highlight Legal Mandate Experience: If you have specific examples of implementing solutions for regulatory compliance, make these prominent.

📝 Enhancement Note: Preparation should focus on demonstrating deep technical knowledge in SAP SD and financial processes, coupled with strong project management, problem-solving, and communication skills relevant to a global, compliance-driven role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the KONE Careers portal link provided.
• Tailor your Resume: Emphasize your experience with SAP SD, Customer Invoice domain, Order-to-Cash processes, IDocs, and IT project delivery. Use keywords from the job description naturally.
• Prepare Your Portfolio: Select 2-3 key projects that best showcase your ability to design and implement financial IT solutions, ideally involving invoicing, legal mandates, or process optimization. Be ready to discuss these in detail.
• Research KONE: Familiarize yourself with KONE's business, its commitment to sustainability, and its digital transformation efforts. Understand how your role contributes to the company's strategic goals.
• Practice Interview Responses: Prepare for technical questions on SAP SD and financial processes, as well as behavioral questions related to collaboration, problem-solving, and agile methodologies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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