Investigador UX

📍 Job Overview

Job Title: Investigador UX (UX Researcher)

Company: Grupo Tress Internacional

Location: Tijuana, Baja California, Mexico

Job Type: A jornada completa (Full-time)

Category: User Experience (UX) Research / Product Development

Date Posted: 2026-01-21

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Drive user-centered product development by conducting in-depth research to understand user needs, behaviors, and expectations.

• Translate complex research findings into actionable insights and strategic recommendations for product roadmaps and design decisions.

• Champion a user-centric culture throughout the organization by effectively communicating research outcomes to product teams and stakeholders.

• Systematize and optimize research processes and methodologies to align with agile development cycles and organizational goals.

📝 Enhancement Note: This role is positioned as a senior UX Researcher given the 5+ years of experience requirement and the focus on systematizing processes and contributing to product strategy. The company's focus on HR software development suggests a need for deep understanding of complex user workflows and enterprise-level user needs.

📈 Primary Responsibilities

• Design, plan, and execute generative and exploratory user research initiatives to uncover unmet needs, identify user behaviors, and define expectations for new and existing product features.

• Develop comprehensive research reports, including detailed User Personas, Task Analysis documentation, User Journey Maps, and other key artifacts that articulate user insights.

• Systematically organize, analyze, and communicate research findings, translating raw data into clear, actionable recommendations for product managers, designers, and engineering teams.

• Continuously refine and adapt research processes and best practices to integrate seamlessly with the product development lifecycle and meet evolving organizational requirements.

• Deeply understand target users by identifying their core needs, overarching goals, primary frustrations, and critical tasks related to the company's HR software solutions.

• Contribute to the overarching product strategy by synthesizing business objectives with a thorough understanding of client/user realities, informing the product roadmap and feature prioritization.

• Evaluate product designs and existing features through targeted user research and usability testing to drive informed design decisions and ensure optimal user experience.

📝 Enhancement Note: The responsibilities emphasize a strategic contribution to product development, moving beyond just executing research to influencing product strategy and roadmapping. This indicates a need for a candidate who can connect research outcomes directly to business impact and product innovation.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of experience in user-centered research methodologies.

Required Skills:

• Profound knowledge of user research methodologies, including qualitative research techniques.

• Proven experience conducting usability testing and user interviews.

• Expertise in generating and presenting user research artifacts such as User Personas, Task Analysis, and User Journey Maps.

• Familiarity with diverse research and design tools, including research repositories, collaboration platforms, prototyping software, and project management tools.

• Strong analytical skills for interpreting usability metrics and UX data.

• Excellent written and verbal communication skills, with the ability to articulate complex findings clearly to diverse audiences.

• Demonstrated problem-solving capabilities in identifying and addressing user challenges.

• Ability to understand and articulate customer insights and translate them into product improvements.

Preferred Skills:

• Intermediate English proficiency for cross-functional communication and access to global research resources.

• Experience with HR software or enterprise-level business applications.

• Familiarity with A/B testing and quantitative UX research methods.

• Experience in adapting research processes to different product development methodologies (e.g., Agile, Waterfall).

📝 Enhancement Note: The requirement for a degree in fields like Anthropology or Sociology, combined with 5+ years of experience, suggests that Grupo Tress Internacional values deep human-centered understanding and analytical rigor in their UX researchers. The intermediate English requirement hints at potential collaboration with international teams or resources.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of user research projects, clearly demonstrating your involvement from planning to execution and analysis.

• Include examples of how your research directly influenced product design decisions and led to measurable improvements in user experience or business metrics.

• Present documentation of your process for conducting research, including methodologies used, participant recruitment strategies, and data synthesis techniques.

Process Documentation:

• Provide examples of how you have designed, planned, and executed research studies, detailing the specific techniques employed (e.g., interviews, surveys, usability tests, contextual inquiry).

• Demonstrate your approach to systematizing research processes, including how you adapt methodologies to project needs and organizational constraints.

• Showcase your ability to analyze and synthesize qualitative and quantitative data to derive meaningful insights and inform product strategy.

• Include examples of how you have collaborated with cross-functional teams (product, design, engineering) to integrate research findings into the product development lifecycle.

📝 Enhancement Note: For a UX Researcher role, a portfolio is critical. The emphasis here is on demonstrating the process and the impact of research, not just the final deliverables. Candidates should be prepared to walk through their research journey, explain their rationale, and quantify the outcomes where possible.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Full-time employment benefits as per Mexican labor law.

• Opportunities for professional development and training in UX research methodologies and tools.

• Contribution to a leading software development company with over 30 years of market experience.

• Potential for international travel (4-5 times per year) to engage with diverse user groups.

• Collaborative work environment focused on innovation and user-centric product development.

Working Hours:

• Full-time, likely around 40 hours per week, with potential flexibility depending on project needs and research schedules.

📝 Enhancement Note: Salary is estimated based on general market data for UX Researchers in Mexico, adjusted for experience level and location. Specific benefits would need to be confirmed directly with Grupo Tress Internacional. The travel aspect is a unique benefit for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, specializing in Human Resources (HR) administration and management solutions.

Company Size: While not explicitly stated, Grupo Tress International's 30+ years in the market and leadership position suggest a well-established company, likely medium to large, with dedicated departments for R&D, product, and operations.

Founded: Over 30 years ago, indicating a stable and experienced organization with a deep understanding of the HR software market.

Team Structure:

• The UX Researcher will likely be part of a Product Development or Design team.

• This team will collaborate closely with Product Managers, UI/UX Designers, Software Engineers, and potentially Marketing and Sales teams.

Methodology:

• Focus on developing effective user research processes and techniques to inform product design.

• Emphasis on fostering a user-centric culture within the organization.

• Integration of research findings into the product development lifecycle, likely following agile or hybrid methodologies.

• Commitment to continuous improvement of products based on user feedback and data.

Company Website: tress.com.mx (derived from domain, actual URL not provided)

📝 Enhancement Note: Grupo Tress Internacional's longevity in the HR software space implies a mature understanding of enterprise needs and a commitment to robust solutions. The UX Researcher will play a key role in ensuring their software remains competitive and user-friendly in this specialized market.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Researcher, requiring significant independent work and strategic input. It moves beyond basic execution to process systematization and contribution to product strategy.

Reporting Structure: The UX Researcher will likely report to a senior member of the product or design team, such as a UX Manager, Lead Designer, or Head of Product. This structure allows for guidance while offering autonomy in research design and execution.

Operations Impact: The UX Researcher's primary impact will be on product success by ensuring the HR software developed by Grupo Tress Internacional meets user needs, improves usability, and drives adoption. This directly influences customer satisfaction, retention, and the company's competitive standing in the HR tech market.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or user segments within HR software.

• Leadership: Transition into a Lead UX Researcher or UX Manager role, overseeing research initiatives and mentoring junior researchers.

• Product Strategy: Become a key influencer in product roadmap development, leveraging research insights to drive strategic product decisions.

• Cross-functional Expertise: Develop a broader understanding of product management and design principles through close collaboration.

• Industry Knowledge: Become an expert in the HR technology landscape, understanding its unique user needs and challenges.

📝 Enhancement Note: The combination of 5 years of experience and the responsibility for systematizing processes suggests a strong growth trajectory. Candidates looking to move into leadership or strategic product roles would find this position valuable.

🌐 Work Environment

Office Type: On-site role in Tijuana, Mexico. This implies a traditional office environment where direct collaboration with colleagues is expected.

Office Location(s): Tijuana, Baja California, Mexico. This location is known for its growing tech sector and proximity to the US border, potentially facilitating collaboration or access to diverse user groups.

Workspace Context:

• Expect a collaborative office setting where interaction with product managers, designers, and engineers is frequent and encouraged.

• Access to standard office technology, research tools, and potentially a dedicated space for user testing or observation.

Work Schedule:

• Full-time employment, likely adhering to standard business hours (e.g., 8 AM - 5 PM or 9 AM - 6 PM), with some flexibility possible for participant scheduling or urgent research needs.

📝 Enhancement Note: The on-site requirement points to a preference for in-person collaboration, which can be beneficial for UX research, fostering stronger team cohesion and spontaneous idea exchange.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter will review applications and portfolios for basic qualifications and alignment with the role.

• Hiring Manager Interview: A discussion with the hiring manager (likely a UX Lead or Product Manager) to assess experience, research methodologies, and understanding of UX principles.

• Portfolio Presentation: A dedicated session where the candidate presents their portfolio, detailing specific research projects, methodologies, insights, and impact. This is a critical stage for UX roles.

• Technical/Team Interview: May involve a practical exercise or a discussion with other team members (designers, developers) to evaluate problem-solving skills, collaboration style, and technical fit.

• Final Interview: Potentially with a senior leader or department head to discuss strategic alignment and cultural fit.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type or chronologically. For each project, clearly outline the problem, your role, the methodology used, your process, key findings, and the impact of your work.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your research. How did your insights improve conversion rates, reduce support tickets, increase user satisfaction, or drive product adoption?

• Showcase Process: Detail your thought process. Explain why you chose specific research methods, how you synthesized data, and how you translated findings into actionable recommendations.

• Tailor to the Role: Highlight projects that are most relevant to HR software or enterprise-level application development.

• Visuals: Use visuals (screenshots, diagrams, journey maps) to make your presentation engaging and easy to understand.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live case study exercise where you might be asked to analyze a problem, propose research methods, or interpret mock data.

• Practice articulating your research process and findings concisely and persuasively.

• Think about how you would approach researching a specific feature for an HR software product, considering different user types and their unique needs.

📝 Enhancement Note: The portfolio presentation is paramount for UX roles. Candidates should prepare to not only show their work but also articulate the "why" and "how" behind their research decisions and demonstrate a clear understanding of how their work drives business value.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting surveys, analyzing qualitative data, and managing research findings (e.g., UserTesting.com, Dovetail, Qualtrics, SurveyMonkey, Lookback).

• Collaboration Tools: Platforms for team communication and project management (e.g., Slack, Microsoft Teams, Asana, Jira, Trello).

• Prototyping Tools: Software for creating interactive mockups and prototypes (e.g., Figma, Sketch, Adobe XD, InVision).

• Design Software: General design tools that may be used for creating research artifacts or collaborating on visual elements.

Analytics & Reporting:

• Usability Metrics Analysis: Tools for analyzing data from usability tests and user feedback.

• Reporting Tools: Software for creating presentations and reports (e.g., PowerPoint, Google Slides, Keynote).

CRM & Automation:

• While not directly a UX tool, familiarity with CRM systems (like Salesforce, HubSpot) can provide context on customer data and user lifecycles.

• Understanding of how user feedback loops into product development and potentially marketing automation can be beneficial.

📝 Enhancement Note: The company's mention of "various research and design tools" and "research repositories, collaboration tools, prototyping, project management" suggests a modern tech stack. Candidates should be prepared to discuss their proficiency with a variety of these tools and their ability to learn new ones quickly.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value focused on understanding and prioritizing user needs in all product development decisions.

• Data-Driven Decision Making: Emphasizing the use of research insights and metrics to guide product strategy and design.

• Collaboration: Fostering a team environment where cross-functional input and shared problem-solving are encouraged.

• Continuous Improvement: A commitment to iterating on products and processes based on user feedback and evolving best practices.

• Innovation: Encouraging new ideas and approaches to solve user problems effectively within the HR software domain.

Collaboration Style:

• Expected to be highly collaborative, working closely with UX Designers, Product Managers, and Engineers.

• Regular participation in team meetings, design reviews, and product strategy discussions.

• Openness to feedback and a willingness to share research findings proactively.

• A culture that values clear communication and mutual respect across disciplines.

📝 Enhancement Note: The emphasis on user-centricity and data-driven decision-making aligns with modern product development best practices. The role of UX Researcher is central to embedding these values into the company's operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex User Needs: Understanding the diverse and often complex needs of HR professionals and employees who use HR software.

• Bridging Research and Development: Effectively translating research findings into actionable design and development tasks within a fast-paced software environment.

• Stakeholder Buy-in: Ensuring that research insights are understood, valued, and acted upon by all relevant stakeholders.

• Systematizing Processes: Developing and implementing robust research processes that scale with the company's growth and product evolution.

• Adapting to New Technologies: Staying current with evolving UX research tools, techniques, and the broader HR tech landscape.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and master specialized research methods relevant to enterprise software.

• Product Strategy Contribution: Gaining experience in influencing product roadmaps and strategic planning.

• Cross-Functional Learning: Deepening understanding of product management, UI/UX design, and software development lifecycles.

• Industry Engagement: Potential to attend conferences or workshops related to UX research and HR technology.

• Mentorship: Opportunities to learn from experienced product and design leaders within Grupo Tress Internacional.

📝 Enhancement Note: This role offers significant challenges that are also excellent growth opportunities. The ability to navigate complex user needs and influence product strategy is a hallmark of a successful senior UX Researcher.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a critical user need that significantly changed a product's direction. What was your process, and what was the outcome?" (Focus on your research methodology, insight generation, and impact.)

• "How would you approach researching the usability of a new payroll module for a diverse employee base? What methods would you use, and how would you ensure inclusivity?" (Demonstrates your planning, methodology selection, and understanding of user diversity.)

Company & Culture Questions:

• "What interests you specifically about researching user experiences for HR software?" (Showcase your understanding of the industry and user domain.)

• "How do you foster a user-centric culture within a team or organization?" (Aligns with the company's stated values.)

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative with a clear beginning (the problem/goal), middle (your research process and findings), and end (the solution/impact).

• Focus on Your Role: Clearly articulate your specific contributions, especially if presenting group projects.

• Data & Metrics: Be ready to discuss any quantitative data you collected or how your qualitative findings translated into measurable improvements.

• Process Clarity: Walk interviewers through your decision-making process for choosing methodologies and synthesizing data.

• Actionable Insights: Emphasize how your research led to concrete, actionable recommendations that benefited the product.

📝 Enhancement Note: Interviewers will be looking for not just research skills, but also strategic thinking, communication prowess, and the ability to translate research into tangible business value. Practicing your portfolio presentation with a focus on storytelling and impact is crucial.

📌 Application Steps

To apply for this UX Researcher position at Grupo Tress Internacional:

• Submit your application through the provided link on SmartRecruiters.

• Customize Your Resume: Highlight your 5+ years of user-centered research experience, specific methodologies used (qualitative, usability testing, journey mapping), and any experience with digital products or HR software. Quantify achievements where possible.

• Prepare Your Portfolio: Curate 2-3 strong case studies that showcase your research process, insights, and the impact of your work on product design and business outcomes. Ensure it's easily accessible (e.g., via a personal website or PDF).

• Research Grupo Tress Internacional: Understand their mission, the HR software market, and their position as a leader in the field. This will help tailor your responses and demonstrate genuine interest.

• Practice Presentation: Rehearse presenting your portfolio and answering common UX research interview questions, focusing on clarity, conciseness, and demonstrating impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.