Interior Design Consultant - Wilson Homes

📍 Job Overview

Job Title: Interior Design Consultant Company: NEX Building Group Pty Ltd (Wilson Homes) Location: Launceston, Tasmania, Australia Job Type: Full-Time Category: Sales Operations / GTM Support (Client-Facing Design & Selection) Date Posted: September 30, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Client-Facing Design & Selection: This role is pivotal in guiding clients through the critical colour, product, and interior/exterior selection stages of their new home build, ensuring a seamless and positive customer experience.
• Sales Enablement & Support: The Interior Design Consultant acts as a key support function for the sales process by translating client vision into tangible design concepts and accurate contract documentation, directly influencing customer satisfaction and project progression.
• Product Expertise & Consultation: Requires deep knowledge of interior, exterior, and electrical product ranges to advise clients, manage selections, and provide on-the-spot pricing and estimating, acting as a subject matter expert for new homebuyers.
• Process Management & Documentation: Employs technology to accurately record all client selections and revisions, ensuring project integrity and efficient handover to construction teams, highlighting the operational aspect of managing client data and project scope.

📝 Enhancement Note: While the title is "Interior Design Consultant," the description and responsibilities clearly place this role within a GTM (Go-To-Market) and Sales Operations support function. The focus is on client selection within the residential building process, which directly impacts sales conversion, customer satisfaction, and project delivery timelines. The operations aspect lies in managing the client selection process efficiently and accurately.

📈 Primary Responsibilities

• Client Consultation & Guidance: Work closely with clients from the initial walkthrough through to final selections, offering expert advice and a customized approach to selecting interior and exterior details, materials, colours, flooring, lighting, and electrical components.
• Design Concept & Specification Development: Interpret client needs to develop detailed design concepts and create accurate contract documents, including writing specifications related to interior design matters and performing relevant building code reviews.
• Pricing & Estimating: Provide immediate on-the-spot pricing and estimating for selected products and design elements, crucial for client decision-making and sales closure.
• Cross-Functional Collaboration: Collaborate effectively with sales, design, and construction teams to ensure seamless project handovers and integrated decision-making.
• Technology Utilization: Accurately record and manage all client revisions and re-selections using company-provided technology, ensuring data integrity and efficient project management.
• Quality Assurance & Customer Satisfaction: Ensure a high level of customer satisfaction by providing expert guidance, quality support, and a positive selection experience.
• Product Knowledge Management: Maintain up-to-date knowledge of the full range of interior, exterior, and electrical products, as well as current industry trends and building codes.

📝 Enhancement Note: The responsibilities emphasize the blend of creative design consultation and operational execution. The "writing specifications" and "performing building code reviews" points suggest a need for meticulous record-keeping and adherence to standards, aligning with operations functions. "Effectively utilising available technology to accurately record all revisions" is a direct operations requirement.

🎓 Skills & Qualifications

Education:

• Diploma in Interior Design or another relevant tertiary qualification is required, demonstrating foundational design knowledge.

Experience:

• 2-5 years of experience in interior design or colour consulting is preferred, ideally within the residential building industry, to ensure practical application of skills in a high-volume sales environment.

Required Skills:

• Interior Design Expertise: Demonstrated design aesthetic, strong conceptual skills, and practical knowledge of materials, colours, and finishes.
• Client Relationship Management: Proven ability to build rapport, understand client needs, and guide them through complex decisions with excellent customer service.
• Technical Drawing Interpretation: Ability to read and understand floor plans, architectural drawings, and housing contracts.
• Attention to Detail: Meticulous in record-keeping, specification writing, and ensuring accuracy in all documentation and selections.
• Planning & Organization: Strong organizational skills to manage multiple client appointments, selections, and project timelines efficiently.
• Industry Knowledge: Up-to-date awareness of relevant legislation, Building Codes, and current interior design and building industry trends.

Preferred Skills:

• Residential Building Industry Experience: Direct experience within a home builder's design studio or a similar client-facing role in residential construction.
• Colour Consulting Proficiency: Specialized skills in colour theory and application within interior design contexts.
• Estimating & Pricing Software: Familiarity with software used for on-the-spot pricing and estimation in a sales environment.
• CRM System Familiarity: Experience using Customer Relationship Management (CRM) systems for tracking client interactions and project progress.

📝 Enhancement Note: The AI-identified experience level of "2-5 years" aligns with a mid-level consultant role. The emphasis on "customer service excellence," "design aesthetic," "conceptual skills," "colour consulting," "floor plans," "attention to detail," "planning," "organising," "building codes," and "industry trends" directly maps to the AI-identified key skills, reinforcing the role's blend of design and operational precision.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Case Studies: Showcase a minimum of 2-3 detailed case studies of residential interior design projects, emphasizing the client consultation process, material selection rationale, and final outcome.
• Colour Palette Development: Include examples of developed colour palettes for various interior and exterior applications, demonstrating understanding of trends, client preferences, and material compatibility.
• Specification Documentation: Present a sample of specification documents or detailed selection sheets that illustrate your ability to translate design choices into clear, actionable instructions for builders and trades.
• Client Communication Samples: If permissible, include anonymized examples of client communication that highlight your approach to managing expectations, providing guidance, and ensuring client satisfaction throughout the selection process.

Process Documentation:

• Selection Workflow: Be prepared to discuss your typical workflow for managing a client's design selection process, from initial consultation to final documentation, highlighting efficiency and client engagement.
• Problem-Solving Scenarios: Have examples ready of how you have resolved design conflicts or handled challenging client requests regarding selections, showcasing your adaptability and problem-solving skills.
• Technology Integration: Be ready to discuss how you would leverage technology (e.g., design software, CRM, selection management tools) to streamline the selection process, record changes accurately, and ensure clear communication.

📝 Enhancement Note: For this role, a portfolio should demonstrate not just design flair but also the ability to manage a structured process with client interaction. The "selection management tools" and "recording changes accurately" point to the operational efficiency expected.

💵 Compensation & Benefits

Salary Range:

• Estimate: $65,000 - $85,000 AUD per annum (Base Salary)
• Explanation: This estimate is based on industry benchmarks for Interior Design Consultants with 2-5 years of experience in Australia, specifically within the residential construction sector. It considers the location (Launceston, Tasmania), the company's status as a recognized builder, and the inclusion of a commission structure on top of the base salary. Salary ranges can vary significantly based on the exact commission structure and the candidate's proven sales and design performance. Research was conducted using Australian job boards and salary aggregation sites for similar roles in the construction and design industries.

Benefits:

• Rewarding Base Salary plus Commission: A competitive base salary is complemented by a commission structure, incentivizing performance and successful client selections.
• Discount on Building a Home: Significant employee discount on building a home with any of NEX Building Group's brands after a qualifying period, a substantial perk for employees.
• Income Protection Insurance: 100% company-funded income protection insurance covering up to 2 years at 75% of base salary in case of illness or injury.
• Purchased Leave: Opportunity to apply for up to 2 additional weeks of paid leave per year, offering enhanced work-life balance.
• Paid Parental Leave: Industry-leading benefit of 12 weeks paid leave for primary carers and 4 weeks for secondary carers.
• Employee Discounts: Access to a wide range of discounts on gym memberships (Fitness Passport), vehicles (Mitsubishi), home appliances, energy, health insurance, and more.
• AIA Vitality Health & Wellbeing Program: A comprehensive program focused on promoting employee health and wellbeing.
• Diversity & Inclusion Focus: A genuine commitment to diversity and inclusion, evidenced by programs like "Women in Construction" and annual "Building Inclusivity Awards."
• Employee Assistance Program (EAP): Confidential support for mental, financial, and physical wellbeing.
• Professional Development: Access to a large catalogue of online learning modules and ongoing professional development programs.
• NAWIC and HIA Corporate Membership: Corporate memberships providing access to industry networks and resources.

Working Hours:

• Full-Time opportunity, typically aligning with standard business hours for a design studio (e.g., Monday to Friday, 9:00 AM - 5:00 PM), with potential for occasional weekend work or extended hours based on client needs and studio operations.

📝 Enhancement Note: The inclusion of "Attractive remuneration" in the raw description, combined with the base salary and commission, is a key part of the compensation package. The detailed benefits list is extensive and highly attractive, directly addressing employee wellbeing and work-life balance, which are crucial for retention in operations-adjacent roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Residential Home Building & Construction. NEX Building Group is a diverse and expanding organization focused on building homes for Australians, operating within a competitive market. Company Size: Over 1000 passionate employees. This indicates a well-established, medium-to-large enterprise with structured processes and dedicated departments. Founded: Established in 1987, NEX Building Group has a long history and has evolved significantly through organic growth and acquisitions, positioning it for continued expansion.

Team Structure:

• Reporting: The Interior Design Consultant reports to the Studio Manager, indicating a clear hierarchy within the MyChoice Design Studio.
• Studio Team: Part of the MyChoice Design team, which operates nine studios across Australia, suggesting a standardized operational model with local execution.
• Cross-Functional Integration: Works closely with sales teams (servicing Wilson Homes, Tasmania's largest builder) and construction teams, requiring strong collaboration and communication skills.

Methodology:

• Customer-Centric Approach: The core methodology revolves around providing an "unbeatable level of customer support" to help clients confidently create their ideal home.
• Process Standardization: The existence of multiple MyChoice Design Studios across Australia implies a standardized operational framework for client selections, product offerings, and service delivery.
• Data-Driven Improvement (Implied): While not explicitly stated for this role, the company's focus on growth and being a "leading home building group" suggests an underlying commitment to performance metrics, efficiency, and continuous improvement in their operational processes.

Company Website: nexbg.com.au

📝 Enhancement Note: The company's established history and size suggest a stable work environment with established operational procedures. The "customer-focused" and "customer-centric" approach is paramount, influencing how design consultants manage their roles, which is critical for GTM success.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a mid-level, acting as a key interface between sales and construction. It requires specialized design and client management skills, with a strong operational component in managing selections and documentation accurately. It's a crucial touchpoint in the customer journey that directly impacts sales conversion and client satisfaction. Reporting Structure: Reports to the Studio Manager, providing a direct reporting line for performance, development, and operational oversight within the MyChoice Design Studio environment. Operations Impact: The Interior Design Consultant's work has a direct impact on:

• Sales Conversion: Influencing client decisions during the selection phase can solidify sales and prevent pre-construction cancellations.
• Customer Satisfaction: A positive and efficient selection experience is critical for client happiness and brand reputation, impacting reviews and referrals.
• Project Efficiency: Accurate documentation and timely selections minimize delays and cost overruns during the construction phase, contributing to operational efficiency.
• Brand Perception: Represents the quality and style of Wilson Homes and NEX Building Group, shaping the client's perception of the brand.

Growth Opportunities:

• Senior Design Consultant/Specialist: Advance to a senior role with greater client portfolio complexity, specialized design areas (e.g., luxury finishes, sustainable design), or mentorship responsibilities.
• Studio Manager: Progress into a management role, overseeing studio operations, staff, and performance targets for the MyChoice Design Studio.
• Technical Sales Support: Transition into a role focused on product development, technical sales support, or training for design consultants within NEX Building Group.
• Operations Management: With a strong grasp of process and efficiency, potential to move into broader operations roles within the construction or project management divisions, leveraging client selection process expertise.
• Continuous Professional Development: Access to extensive online learning and professional development programs offers opportunities to upskill in design, project management, or leadership.

📝 Enhancement Note: The growth path highlights how a client-facing role with operational responsibilities can lead to management and specialized career development within the construction and property development sectors.

🌐 Work Environment

Office Type: The role is based in a "welcoming, modern, and engaging space" known as the MyChoice Design Studio. This suggests a professional, client-focused showroom environment designed for consultations and selections. Office Location(s): The specific office is located at 117-119 Elizabeth Street, Launceston, TAS 7250, Australia. This is a physical, on-site role. Workspace Context:

• Collaborative Space: While client-facing, the studio environment likely fosters collaboration with other design consultants and potentially sales representatives who may visit the studio.
• Tools & Technology: Candidates will utilize "available technology" to record selections and revisions, implying a digital workspace with access to selection databases, CRM, and potentially 3D rendering or design software.
• Client Interaction Focus: The workspace is designed to facilitate in-depth client consultations, requiring a professional and inspiring atmosphere.

Work Schedule:

• Full-Time role, typically adhering to standard business hours (e.g., 9:00 AM to 5:00 PM, Monday to Friday). Flexibility may be required to accommodate client appointment schedules, potentially including some weekend or extended hours depending on studio operational needs.

📝 Enhancement Note: The emphasis on a "modern and engaging space" points to an environment where aesthetics and client experience are prioritized, which is typical for design-focused roles. The on-site nature is critical for client interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call with an HR or Talent Acquisition specialist to assess basic qualifications, cultural fit, and interest.
• Studio Manager Interview: A more in-depth discussion with the Studio Manager focusing on design experience, client consultation skills, technical knowledge (building codes, product ranges), and operational approach to selections. This is where your portfolio will be crucial.
• Portfolio Review: A dedicated session where you walk through your portfolio, explaining your design process, client management strategies, and problem-solving examples.
• Potential Practical Exercise: May involve a scenario-based question or a short design challenge to assess your approach to a typical client request or a product selection problem.
• Final Interview: Potentially with a senior leader within the design or sales division to confirm suitability and discuss overall fit within NEX Building Group.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant projects that showcase your skills in residential design, colour consulting, and client interaction.
• Highlight Process, Not Just Pretty Pictures: For each project, clearly articulate the client's brief, your design process, the challenges you faced, how you overcame them, and the final outcome. Emphasize your role in guiding the client.
• Showcase Operational Rigor: Include examples of detailed selection sheets, specification snippets, or floor plan annotations that demonstrate your attention to detail and ability to document precisely.
• Quantify Impact (If Possible): If you can, mention how your design choices or efficient process contributed to client satisfaction, project timeline adherence, or upselling opportunities.
• Be Ready to Discuss Trade-offs: Anticipate questions about balancing client desires with budget, structural limitations, or building codes.
• Tailor to NEX/Wilson Homes: Research Wilson Homes' typical build styles and product offerings to speak knowledgeably about how your skills align with their brand.

Challenge Preparation:

• Client Scenario: Be prepared for a hypothetical client with specific needs and a budget. You might be asked to select key materials or colours, justifying your choices and explaining the process.
• Product Knowledge: Brush up on common interior finishes, electrical components, and their applications in residential construction.
• Problem-Solving: Think about how you handle difficult clients, conflicting design ideas, or unexpected material unavailability.

📝 Enhancement Note: The interview process will heavily weigh your ability to present your design expertise in a structured, client-focused, and operationally sound manner. Your portfolio serves as tangible evidence of your capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Proficiency in industry-standard interior design software (e.g., AutoCAD, SketchUp, Revit, ArchiCAD) for creating floor plans, elevations, and 3D visualizations.
• Selection Management Systems: Experience with or ability to quickly learn proprietary or common software used for managing client selections, product databases, and contract documentation. This is a core operational tool.
• CRM System: Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) for tracking client interactions, managing leads, and logging selection progress.
• Microsoft Office Suite: Strong proficiency in Word for specifications, Excel for pricing/estimating and data organization, and PowerPoint for presentations.

Analytics & Reporting:

• Reporting Tools: While not directly an analyst role, understanding how your selections feed into broader project reporting (e.g., cost reports, material consumption) is beneficial.
• Dashboard Tools: Familiarity with how design selections are visualized on dashboards for management oversight (e.g., progress tracking, sales pipeline).

CRM & Automation:

• CRM for Client Tracking: Essential for managing client pipelines, appointment scheduling, and follow-ups.
• Potential for Workflow Automation: Understanding how selection processes can be automated (e.g., automated reminders, digital sign-offs) would be an advantage.
• Integration Awareness: Awareness of how design selection software integrates with project management or ERP systems is a plus.

📝 Enhancement Note: The emphasis on "effectively utilising available technology to accurately record all revisions" highlights the importance of digital proficiency. While specific software isn't listed, general competence in design, CRM, and office productivity suites is assumed.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing exceptional service, client satisfaction, and building strong relationships throughout the home-building journey.
• Excellence & Quality: Commitment to delivering high-quality design solutions and flawless execution in documentation and selections.
• Integrity & Honesty: Operating with transparency, providing accurate pricing, and building trust with clients and colleagues.
• Collaboration & Teamwork: Working effectively with internal teams (sales, construction) and external stakeholders to achieve shared goals.
• Innovation & Continuous Improvement: Embracing new design trends, technologies, and processes to enhance the client experience and operational efficiency.

Collaboration Style:

• Client-Centric Collaboration: The primary collaboration is with clients, guiding them through decisions.
• Cross-Functional Partnership: Works closely with sales teams to ensure alignment on client expectations and with construction teams to ensure selections are feasible and correctly implemented.
• Information Sharing: Open to sharing design insights and client feedback with the Studio Manager and relevant departments to improve processes and product offerings.
• Feedback Loop: Willing to provide and receive constructive feedback to enhance personal performance and team effectiveness.

📝 Enhancement Note: The company's stated values and the role's position within the customer journey suggest a culture that highly values client relationships, attention to detail, and teamwork for successful project delivery.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Client Expectations: Balancing individual client tastes, budgets, and timelines with available product ranges and building constraints.
• Keeping Pace with Trends & Products: Continuously updating knowledge of design trends, new materials, and the extensive product catalogue offered by NEX Building Group.
• High-Volume Workload: Managing a significant number of client appointments and selections efficiently while maintaining a high standard of personalized service.
• Technical Accuracy: Ensuring precise documentation and specifications to prevent errors that could lead to costly rework during construction.
• Navigating Building Codes & Regulations: Staying current with and applying complex building codes and industry standards to design choices.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to attend workshops or gain certifications in specialized design areas or software.
• Product Knowledge Expansion: Deep dives into specific product lines, materials, and their technical specifications.
• Sales & Negotiation Skills: Training to enhance client persuasion and closing techniques, particularly relevant for influencing selections.
• Project Management Fundamentals: Learning about the broader residential construction project lifecycle to better understand interdependencies.
• Leadership Development: Potential pathways to Studio Management roles, offering training in team leadership, performance management, and operational oversight.

📝 Enhancement Note: The challenges inherent in this role are significant, requiring a candidate who is not only creative but also highly organized, detail-oriented, and capable of managing complex client interactions within a structured operational framework.

💡 Interview Preparation

Strategy Questions:

• Design Process & Client Management: "Describe your typical process for consulting with a new client. How do you uncover their needs, present options, and guide them towards final selections, especially when they are unsure?" (Preparation: Focus on your structured approach, active listening, and ability to translate abstract ideas into concrete choices).
• Problem-Solving Scenarios: "Imagine a client wants a specific high-end finish that is outside their budget and not approved for our standard builds. How would you handle this situation?" (Preparation: Emphasize finding alternative solutions, educating the client on limitations, and maintaining a positive relationship).
• Operational Efficiency: "How do you ensure accuracy and minimize errors when documenting client selections and revisions? What tools or methods do you use?" (Preparation: Highlight your attention to detail, experience with selection software/spreadsheets, and commitment to documentation standards).

Company & Culture Questions:

• Brand Alignment: "What do you know about Wilson Homes and NEX Building Group, and why do you think your design philosophy aligns with our brand?" (Preparation: Research Wilson Homes' project portfolio, target market, and review NEX Building Group's mission and values).
• Teamwork: "Describe a time you had to collaborate closely with sales or construction teams to achieve a client's design goals." (Preparation: Provide a specific example demonstrating communication, compromise, and shared success).
• Customer Service Philosophy: "What does excellent customer service mean to you in the context of a new home build selection process?" (Preparation: Focus on empathy, clear communication, proactive problem-solving, and creating a memorable positive experience).

Portfolio Presentation Strategy:

• Storytelling: For each project, tell a story: the client's initial vision/challenge, your approach and design solutions, the selection process, and the final successful outcome.
• Highlighting Process & Detail: Explicitly point out examples of your detailed specifications, colour palettes, and how you managed client selections. Show your thought process behind material and colour choices.
• Demonstrating Operational Rigor: Showcase how you documented selections, managed revisions, and ensured accuracy. If possible, show how your work integrated with project requirements.
• Conciseness: Be prepared to present your portfolio within a set timeframe (e.g., 15-20 minutes), leaving ample time for Q&A.

📝 Enhancement Note: The interview will assess your blend of design creativity, client-facing interpersonal skills, and operational diligence. Your ability to articulate your process and demonstrate attention to detail will be key.

📌 Application Steps

To apply for this Interior Design Consultant position:

• Submit your application through the provided link on connex.csod.com.
• Resume Optimization: Tailor your resume to highlight experience in residential interior design, colour consulting, client management, and any experience within the building or construction industry. Use keywords from the job description such as "client consultation," "colour selection," "product selection," "specification writing," and "attention to detail."
• Portfolio Preparation: Assemble a professional portfolio (digital or physical, as appropriate) showcasing 3-4 of your strongest residential design projects. Ensure it demonstrates your design aesthetic, client interaction process, and attention to detail in documentation. Be ready to present this during the interview.
• Company Research: Familiarize yourself with NEX Building Group, Wilson Homes, and the MyChoice Design Studio concept. Understand their brand, typical home styles, and company values to articulate your fit during the interview.
• Interview Practice: Prepare to discuss your design process, client management techniques, and how you handle operational aspects like documentation and pricing. Practice articulating your strengths using the STAR method (Situation, Task, Action, Result) for behavioural questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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