IN_Associate_UI / UX Designer_GCC_Advisory_Bangalore

📍 Job Overview

Job Title: Associate UI/UX Designer, GCC Advisory Company: PwC Location: Bengaluru Millenia, India Job Type: Full-Time Category: Operations / Technology / Design Date Posted: December 22, 2025 Experience Level: 2-5 Years (Associate to Senior Associate level) Remote Status: On-site

🚀 Role Summary

• This role is focused on designing intuitive and efficient user interfaces for complex enterprise B2B and operations tools, with a specific emphasis on Project MERLIN.
• The Associate UI/UX Designer will be responsible for the end-to-end user experience, from initial journey mapping to final design implementation and iteration.
• A key aspect involves translating complex data and AI workflows into visually understandable and manageable interfaces for agents and stakeholders.
• The position requires close collaboration with full-stack developers and active participation in agile team environments to ensure design feasibility and timely delivery of solutions.

📝 Enhancement Note: The provided description blends UI/UX design with operations and intelligent automation. The "Associate" title suggests an entry to mid-level role, typically aligning with 2-5 years of experience. The "GCC Advisory" context implies a focus on client-facing solutions within a consulting framework, emphasizing process optimization and technology implementation for businesses. The "MERLIN" project, along with "SAKS merchandise-creation journeys," points to a specific internal or client-specific initiative involving operational workflows and user interaction design.

📈 Primary Responsibilities

• User Experience Design: Design and map current merchandise-creation journeys, then conceptualize and create simplified, agent-driven user flows for Project MERLIN.
• Interface Design & Prototyping: Produce high-fidelity wireframes, mockups, and design system components to visualize the MERLIN portal's interface and functionality.
• Exception Handling & Trust Signals: Design clear screens and workflows for handling exceptions, approvals, and to visually represent "trust signals" (e.g., detailing agent actions and rationale behind AI decisions).
• Cross-functional Collaboration: Work closely with full-stack developers to ensure that designs are technically feasible, maintainable, and align with development timelines and capabilities.
• Usability Testing & Iteration: Conduct rapid usability tests with target users (merchandisers, MIC users) to gather feedback and iteratively refine designs based on user insights and operational needs.
• Process Improvement: Identify opportunities to streamline existing workflows and enhance user efficiency through thoughtful UI/UX design principles.
• Design System Contribution: Contribute to or utilize existing design systems to ensure consistency and scalability across the MERLIN platform and potentially other related tools.

📝 Enhancement Note: The responsibilities are heavily weighted towards the UI/UX design lifecycle within a complex operational context. The emphasis on "agent-driven flows," "exception handling," and "trust signals" indicates a need for designers who can not only create aesthetically pleasing interfaces but also deeply understand and optimize operational workflows and human-AI interaction. The mention of "SAKS merchandise-creation journeys" suggests a specific business domain that candidates might need to adapt to quickly.

🎓 Skills & Qualifications

Education:

• Required: Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, or a related technical field.
• Preferred: Master’s Degree in a related field.

Experience:

• Required: 3 to 7 years of professional experience in UI/UX design.
• Must-Have: A strong UX portfolio demonstrating experience with enterprise B2B tools and operations-focused applications.
• Must-Have: Proven experience designing for complex data/AI workflows, with the ability to visually explain model decisions and AI outputs.
• Must-Have: Familiarity with design tools like Figma or similar.
• Must-Have: Comfort and experience working within agile development teams.

Required Skills:

• UI/UX Design: Comprehensive understanding of user-centered design principles, information architecture, and interaction design.
• Wireframing & Mockups: Proficiency in creating detailed wireframes and high-fidelity mockups.
• Design Systems: Experience in creating or working with design systems and component libraries.
• Collaboration: Strong ability to collaborate effectively with cross-functional teams, including developers and product managers.
• Usability Testing: Experience in planning, conducting, and analyzing usability tests.
• Agile Methodology: Familiarity with agile development processes and working in sprints.
• Communication: Excellent verbal and written communication skills to articulate design decisions and user needs.
• Problem-Solving: Ability to analyze complex problems and devise user-friendly solutions.

Preferred Skills:

• Automation Tools: Familiarity with automation tools such as ARIS, Signavio, Celonis, or Apromor is a strong plus, indicating an understanding of process mining and automation workflows.
• Data Visualization: Experience in visualizing complex data sets and AI model outputs.
• B2B/Operations Tools: Specific experience designing for enterprise-level B2B applications or operational software.
• Exception Handling Design: Demonstrated ability to design effective workflows for managing errors and exceptions.
• Active Listening & Feedback: Aptitude for actively listening to user feedback and incorporating it into design iterations.
• C++ Programming Language: While not a primary design skill, familiarity can indicate a deeper technical understanding of system capabilities.
• Business Process Analysis: Understanding of business process analysis and transformation principles.
• Cognitive Automation: Awareness of cognitive automation concepts and their application in user interfaces.

📝 Enhancement Note: The "3 to 7 years" experience requirement, coupled with the "Associate" title, suggests a role that bridges junior and mid-level responsibilities. The emphasis on a "strong UX portfolio for enterprise B2B / operations tools" and "designing for complex data/AI workflows" is critical. Candidates should highlight projects that showcase their ability to simplify complex processes and present intricate information in an accessible manner, particularly in operational or data-intensive environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Enterprise B2B/Operations Tools: Showcase at least 1-2 projects specifically demonstrating your UX design expertise for complex enterprise software, ideally within operational contexts (e.g., supply chain, manufacturing, financial operations, workflow management).
• Data/AI Workflow Design: Include case studies that highlight your experience in designing interfaces for systems that handle complex data processing, AI model outputs, or intelligent automation workflows. Explicitly detail how you visualized or explained AI decisions or complex data relationships.
• Process Mapping & Flow Design: Present examples of how you mapped existing user journeys or business processes and subsequently designed simplified, optimized agent-driven flows.
• System Component Design: Demonstrate your ability to create reusable design system components (e.g., buttons, forms, data tables, notification systems) that ensure consistency and scalability.
• Metrics & Impact: Where possible, quantify the impact of your design decisions. This could include improvements in task completion time, reduction in errors, increased user adoption, or positive feedback from usability testing.

Process Documentation:

• Workflow Design & Optimization: Your portfolio should implicitly or explicitly show your approach to understanding existing processes, identifying pain points, and designing efficient, user-friendly workflows.
• System Implementation Standards: Highlight how your designs translate into feasible implementations, considering technical constraints and collaborating with developers.
• Measurement & Performance Analysis: Showcase how you used user feedback, usability testing results, and potentially usage data to measure the performance of your designs and inform iterations.

📝 Enhancement Note: For operations roles involving design, the portfolio is paramount. It needs to go beyond aesthetics and demonstrate a deep understanding of user workflows, process efficiency, and the ability to translate complex operational logic into intuitive interfaces. Candidates should be prepared to walk through their design process, rationale, and the impact of their contributions on operational outcomes.

💵 Compensation & Benefits

Salary Range:

• Estimate for India (Bengaluru, Associate/Senior Associate, 3-7 Years Experience): ₹7,00,000 - ₹1,50,0000 per annum (approximately $8,500 - $18,000 USD, subject to exchange rates).
• Explanation: This estimate is based on industry benchmarks for UI/UX designers in large consulting firms (like PwC) in major Indian tech hubs such as Bengaluru. The range accounts for the specified experience level (3-7 years), the "Associate" title, and the specialization in enterprise B2B and operations tools. PwC typically offers competitive compensation packages.

Benefits:

• Inclusive Benefits: Comprehensive health, wellness, and insurance plans designed to support employees and their families.
• Flexibility Programmes: Opportunities for flexible working arrangements to promote work-life balance, where operational needs allow.
• Mentorship: Access to structured mentorship programs to guide career development and skill enhancement within the operations and technology domains.
• Professional Development: Opportunities for continuous learning, training, and skill development, including access to relevant workshops and certifications.
• Retirement Savings Plans: Contributions towards provident funds or similar retirement savings schemes as per Indian regulations.
• Paid Time Off: Generous leave policies including annual leave, sick leave, and public holidays.

Working Hours:

• Standard: Typically 40 hours per week, aligned with standard business operations.
• Flexibility: While the role is on-site, PwC often promotes flexible work arrangements where feasible, allowing for some adjustment to accommodate project needs and personal well-being, within the bounds of operational requirements.

📝 Enhancement Note: As this is a full-time, on-site role in India, the salary estimate is based on local market data for similar roles and experience levels. The benefits listed are typical for large multinational consulting firms, emphasizing employee well-being and professional growth, which are crucial for retaining talent in specialized operations and design roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Consulting / Technology Advisory Company Size: Large Enterprise (PwC operates globally with over 300,000 employees). Founded: 1849 (PwC has a long-standing history, evolving through mergers to become a global leader).

Team Structure:

• Operations Specialization: The role falls under the "Advisory" line of service, specifically within "Operations" specialization, indicating a focus on improving business processes, efficiency, and technology implementation for clients.
• Intelligent Automation Focus: Within Advisory, there's a dedicated focus on Intelligent Automation, involving process mining, RPA, and digital workflow solutions, suggesting a team that leverages cutting-edge technology to drive operational excellence.
• Cross-functional Collaboration: Expect to work within project teams comprising consultants, data scientists, engineers, and other specialists to deliver comprehensive solutions. The UI/UX designer will be a critical bridge between technical development and user needs.

Methodology:

• Data-Driven Insights: PwC emphasizes leveraging data analytics to understand client challenges and design effective solutions.
• Process Optimization: Core to advisory services is the analysis and improvement of business processes to drive efficiency and cost reduction.
• Technology Implementation: The firm focuses on implementing advanced technological solutions, including automation, AI, and digital workflows, to meet client objectives.
• Agile & Client-Centric Approach: Projects are often managed using agile methodologies to ensure flexibility and responsiveness to client needs and evolving project requirements.

Company Website: https://www.pwc.in/

📝 Enhancement Note: PwC's culture is built on trust, integrity, and a commitment to delivering value to clients. For operations and technology roles, this translates to a focus on problem-solving, analytical rigor, and continuous learning. The "Advisory" context means exposure to diverse client challenges, requiring adaptability and a strong understanding of business operations across various industries.

📈 Career & Growth Analysis

Operations Career Level: Associate (typically 2-5 years of experience). This level involves contributing to project delivery, executing defined tasks, and beginning to take ownership of specific design components or smaller workstreams under guidance. It's a crucial phase for developing specialized skills in operations-focused UI/UX. Reporting Structure: The Associate UI/UX Designer will likely report to a Senior UI/UX Designer, a Design Lead, or a Project Manager within the Advisory practice. They will collaborate closely with full-stack developers and potentially with business analysts or client stakeholders. Operations Impact: This role directly impacts operational efficiency and user adoption of critical business systems like Project MERLIN. By designing intuitive interfaces, the designer helps reduce training time, minimize user errors, improve data accuracy, and increase the overall effectiveness of automated and agent-driven workflows, ultimately contributing to client cost savings and improved business performance.

Growth Opportunities:

• Specialization: Develop deep expertise in UI/UX for complex operations, intelligent automation, or specific industry verticals.
• Leadership: Progress to Senior UI/UX Designer, Design Lead, or even UX Manager roles, taking on more responsibility for project strategy, team management, and client relationships.
• Skill Development: Acquire new skills in areas like process mining visualization, AI explainability design, or advanced prototyping tools through internal training and project experience.
• Cross-functional Exposure: Gain exposure to various consulting disciplines, client industries, and technology stacks, broadening professional capabilities.
• Certifications: Pursue relevant certifications in UX design, Agile methodologies, or specific automation tools.

📝 Enhancement Note: The "Associate" level is designed for individuals who have foundational skills and are ready to apply them in a professional consulting environment. Growth is typically tied to demonstrating proficiency, taking initiative, and expanding one's contribution to client projects and internal firm initiatives. The emphasis on "Operations" and "Advisory" suggests a career path that blends technical design skills with business acumen and client-facing capabilities.

🌐 Work Environment

Office Type: On-site, within PwC's professional office environment in Bengaluru. Office Location(s): Bengaluru Millenia, a modern business district likely offering good connectivity and amenities. Workspace Context:

• Collaborative Spaces: Expect a work environment that encourages collaboration, with access to meeting rooms, brainstorming areas, and potentially open-plan workspaces.
• Technology & Tools: The office will be equipped with standard professional IT infrastructure, and access to design software (like Figma) and project management tools will be provided.
• Team Interaction: Daily interaction with project teams, including other designers, developers, consultants, and project managers, fostering a dynamic and learning-oriented atmosphere.
• Client Engagement: While the role is on-site, there may be instances of client visits or presentations, requiring professional conduct and communication.

Work Schedule:

• Standard Business Hours: The role operates on a standard full-time schedule, typically Monday to Friday, aligning with business operational needs.
• Project Demands: Occasional flexibility may be required to meet project deadlines or client needs, but this is usually managed within the framework of work-life balance initiatives.

📝 Enhancement Note: As an on-site role within a large consulting firm, the environment is expected to be professional, structured, and conducive to collaboration. The Bengaluru Millenia location suggests a modern office setup within a prime business area, offering a professional setting for design work and client interactions.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or HR representative will likely conduct an initial screening call to assess basic qualifications, experience, and cultural fit.
2. Technical/Design Assessment: Expect a technical interview focusing on UI/UX principles, design methodologies, and problem-solving skills. This may involve a design exercise or a case study discussion.
3. Portfolio Review: A dedicated session where you present your portfolio, discussing your design process, project rationale, challenges faced, and the impact of your work. This is a critical stage for demonstrating your expertise.
4. Team/Manager Interview: An interview with the hiring manager or potential team lead to discuss your experience in more detail, assess your fit with the team's working style, and explore your understanding of operations and B2B tools.
5. Final Round: Potentially a final interview with a senior leader or partner to confirm suitability for the role and discuss career aspirations within PwC.

Portfolio Review Tips:

• Focus on Operations Context: For this role, prioritize showcasing projects relevant to enterprise B2B tools, operational workflows, or complex data/AI systems. Clearly articulate the business problem and how your design solved it.
• Detail Your Process: Walk through your design thinking: user research, problem definition, ideation, wireframing, prototyping, testing, and iteration. Explain why you made specific design choices.
• Quantify Impact: Use metrics wherever possible. Did your design reduce errors by X%? Improve task completion time by Y%? Increase user satisfaction scores?
• Explain Technical Constraints: Discuss how you collaborated with developers and navigated technical limitations.
• Visual Clarity & Storytelling: Present your work clearly and engagingly. Use visuals effectively and tell a compelling story about each project. Be prepared to answer in-depth questions about your contributions.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home or live design challenge. This might involve designing a UI for a specific operational task or workflow. Focus on clarity, efficiency, and user-centricity.
• Problem-Solving Scenarios: Anticipate questions about how you would approach designing for complex data visualization, exception handling, or user onboarding in an enterprise setting.
• Tool Proficiency: Be ready to discuss your experience with Figma and other design tools.
• Agile Understanding: Demonstrate an understanding of how design integrates into agile development cycles.

📝 Enhancement Note: The interview process for a consulting firm like PwC typically involves multiple stages designed to assess technical skills, problem-solving abilities, collaboration potential, and cultural alignment. The portfolio review is a cornerstone of the UX hiring process, so candidates must prepare thoroughly to articulate their design journey and impact.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Explicitly mentioned as a required tool. Proficiency in its features for wireframing, prototyping, design systems, and collaboration is essential.
• Other Prototyping Tools: Experience with tools like Sketch, Adobe XD, or InVision may also be beneficial, though Figma is the primary focus.

Operations & Automation Tools (Familiarity/Awareness):

• Process Mining Tools: ARIS, Signavio, Celonis, Apromor. While not required for design, familiarity with these tools will provide context for the types of operational data and workflows the UI will interact with.
• Automation Platforms: Understanding the general landscape of Robotic Process Automation (RPA) and intelligent automation platforms is helpful.

Collaboration & Project Management Tools:

• Agile Tools: Familiarity with tools commonly used in agile environments such as Jira, Confluence, Trello, or Asana will be advantageous for team collaboration.
• Communication Platforms: Experience with tools like Slack, Microsoft Teams, or similar for day-to-day team communication.

Data & Analytics (Conceptual Understanding):

• Data Visualization Libraries/Tools: Awareness of how data is visualized and presented within applications.

📝 Enhancement Note: The emphasis is heavily on design tools like Figma. However, the mention of specific automation and process mining tools indicates that the designer will be working within an ecosystem focused on optimizing business operations through technology. A conceptual understanding of these operational tools will significantly enhance a candidate's ability to design effective interfaces.

👥 Team Culture & Values

Operations Values:

• Trust & Integrity: Foundational values at PwC, expected in all client interactions and internal collaborations.
• Client Focus: A strong emphasis on understanding client needs and delivering impactful solutions that drive business value.
• Excellence & Quality: A commitment to high standards in design, development, and client service.
• Collaboration: Working effectively within diverse teams to achieve shared goals.
• Innovation: Embracing new technologies and methodologies to solve complex problems.
• Continuous Improvement: A mindset geared towards refining processes, learning from experience, and enhancing efficiency.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work hand-in-hand with developers, business analysts, and project managers. Open communication channels are key.
• Feedback-Driven: A culture that values constructive feedback, both giving and receiving, to improve designs and outcomes.
• Agile & Iterative: Collaboration within agile sprints, involving regular stand-ups, sprint reviews, and retrospectives to ensure alignment and continuous progress.
• Knowledge Sharing: Encouragement to share insights, best practices, and learnings across teams and projects.

📝 Enhancement Note: PwC's core values of integrity, quality, and client impact shape the work environment. For operations-focused design roles, this translates to a pragmatic, results-oriented approach where collaboration and continuous learning are essential for success in a dynamic consulting setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Operations Workflows: Designing for intricate, multi-step operational processes that involve human agents and automated systems requires deep analytical thinking and user empathy.
• Balancing User Needs with Technical Constraints: Ensuring designs are not only user-friendly but also technically feasible within budget and development timelines.
• Visualizing Complex Data & AI: Effectively communicating the outputs and decision-making logic of AI models or complex data analyses to non-technical users.
• Adapting to Diverse Client Needs: Quickly understanding the unique operational challenges and contexts of different clients and industries.
• Iterative Design in Agile Cycles: Managing design iterations within fast-paced agile sprints while maintaining design integrity and quality.

Learning & Development Opportunities:

• Advanced UX/UI Skills: Deepen expertise in areas like interaction design, information architecture, design systems, and accessibility.
• Operations & Automation Domain Knowledge: Gain significant exposure to business process optimization, process mining, RPA, and intelligent automation concepts.
• Client Engagement Skills: Develop strong client-facing communication, presentation, and stakeholder management abilities.
• Project Management Fundamentals: Learn about project lifecycles, agile methodologies, and delivery management within a consulting framework.
• Industry Exposure: Work across various industries, gaining broad business acumen and understanding of different operational models.

📝 Enhancement Note: The challenges inherent in this role are directly tied to its focus on complex operational systems and advanced technology. Success will require not just design skills but also a strong capacity for analytical thinking, problem-solving, and continuous learning. The growth opportunities are substantial, offering a path to becoming a highly specialized and valuable asset in the operations technology consulting space.

💡 Interview Preparation

Strategy Questions:

• Design Process for Complex Workflows: "Walk me through your process for designing a user interface for a complex operational workflow, like the merchandise creation journey you mentioned. How do you ensure all necessary steps, exceptions, and agent actions are accounted for?"
• Explaining AI Decisions Visually: "Describe a time you had to design an interface that explained the output or decision-making process of an AI model or a complex algorithm. What were your design choices and why?"
• Portfolio Deep Dive: "Tell us about your most challenging B2B/operations tool design project. What was the problem, your approach, the trade-offs you made, and the outcome?"
• Collaboration with Developers: "How do you ensure your designs are feasible for developers, and how do you handle disagreements or challenges during the implementation phase?"

Company & Culture Questions:

• PwC's Values: "How do your personal values align with PwC's core values of trust, integrity, and client focus?"
• Advisory Consulting: "What interests you about working in a consulting environment, specifically within the Advisory practice focused on operations and automation?"
• Teamwork: "Describe your ideal team environment and how you contribute to a collaborative team dynamic."

Portfolio Presentation Strategy:

• Project Selection: Prioritize 2-3 projects that best represent your experience with enterprise B2B tools, complex workflows, and data/AI visualization.
• Storytelling: Structure your presentation around a narrative: the business problem, your role, your design process, key decisions, challenges, and the measurable impact.
• Visuals are Key: Use high-quality mockups, wireframes, prototypes, and flow diagrams. Annotate them to explain specific design choices.
• Be Prepared for Questions: Anticipate detailed questions about your rationale, trade-offs, and how you handled user feedback or technical constraints.
• Focus on Operations Impact: Link your design decisions back to how they improve operational efficiency, reduce errors, or enhance user productivity.

📝 Enhancement Note: Interview preparation for this role should emphasize not only design skills but also the ability to think critically about business processes, understand technical constraints, and collaborate effectively within a consulting framework. The portfolio presentation is the most critical component, so candidates should invest significant time in preparing it.

📌 Application Steps

To apply for this operations position:

• Submit your application through the PwC careers portal, ensuring your resume highlights relevant UI/UX design experience, particularly with enterprise B2B or operations-focused tools.
• Portfolio Customization: Tailor your UX portfolio to prominently feature projects that demonstrate your ability to design for complex data workflows, operational processes, and enterprise applications. Explicitly showcase your process for mapping journeys, designing agent-driven flows, and handling exceptions.
• Resume Optimization: Integrate keywords from the job description such as "UI/UX Design," "Figma," "Enterprise B2B," "Operations Tools," "Agile Methodology," "Data/AI Workflows," and "Process Mapping." Quantify achievements where possible (e.g., "Improved user task completion time by X%").
• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work using the STAR method. Prepare to discuss specific examples of designing for complex systems and collaborating with development teams.
• Company Research: Familiarize yourself with PwC's Advisory services, their approach to intelligent automation, and their core values. Understand how this role contributes to their client solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.