Healthcare Portal UX Designer

📍 Job Overview

Job Title: Healthcare Portal UX Designer

Company: General Dynamics Information Technology

Location: Any Location / Remote

Job Type: PART_TIME

Category: UX/UI Design (Government Services and Healthcare Sector)

Date Posted: 2025-12-22

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design and development of a critical self-service portal for members and providers within the World Trade Center Health Program Third Party Administrator contract, focusing on intuitive access to health data.

• Drive user-centric design principles and innovative workflows by collaborating closely with government customers, key stakeholders, and the development team to ensure a seamless user experience.

• Leverage cutting-edge design tools and methodologies to translate complex healthcare requirements into user-friendly interfaces, optimizing user engagement and data accessibility.

• Contribute to the transformation of technology into opportunities for mission-critical government projects, directly impacting the health and well-being of program beneficiaries.

• Uphold the highest standards of user experience design within the healthcare technology sector, ensuring compliance and ethical considerations are integrated into all design decisions.

📝 Enhancement Note: This role, while titled "Healthcare Portal UX Designer," sits within the "Software Engineering" job family at General Dynamics Information Technology (GDIT). The core responsibilities and required skills indicate a strong focus on User Experience (UX) and User Interface (UI) design specifically for a government healthcare contract, emphasizing user self-service and data interaction. The part-time nature and remote flexibility are key aspects for attracting candidates seeking specialized, project-based contributions.

📈 Primary Responsibilities

• Lead and support the comprehensive design process for the healthcare portal, from conceptualization to final implementation, ensuring alignment with user needs and business objectives.

• Facilitate and manage design sessions with government customers and key stakeholders, effectively gathering requirements, presenting design concepts, and incorporating feedback.

• Collaborate daily with cross-functional development teams, product managers, and subject matter experts to translate user stories and technical specifications into intuitive and accessible user interfaces.

• Apply advanced UX design principles, including user research, persona development, journey mapping, wireframing, prototyping, and usability testing, to ensure optimal user flow and satisfaction.

• Utilize the latest design tools and workflow principles to create high-fidelity mockups, interactive prototypes, and detailed design specifications that guide development efforts.

• Champion a user-centered design approach throughout the project lifecycle, advocating for the needs of members and providers to ensure the portal is intuitive, efficient, and effective.

• Contribute to the continuous improvement of design processes and standards within the team, sharing best practices and fostering a culture of innovation.

• Ensure all design solutions adhere to accessibility standards (e.g., WCAG) and relevant healthcare industry regulations and guidelines.

📝 Enhancement Note: The responsibilities highlight a leadership and collaborative aspect, moving beyond basic design tasks to include managing design sessions and stakeholder engagement. The emphasis on "latest design tools and workflow principles" and "user-centric design approach" suggests a need for a designer who is not only skilled but also proactive in process improvement and adoption of modern UX methodologies.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of progressive experience in User Experience (UX) and User Interface (UI) design, with a significant portion focused on web applications, portals, or complex digital platforms.

• Proven track record of successfully designing and launching user-centric digital products, preferably within the healthcare or government sectors.

Required Skills:

• User Experience (UX) Strategies: Deep understanding and practical application of UX methodologies, including user research, information architecture, wireframing, prototyping, and usability testing.

• Design Principles: Mastery of fundamental design principles, including visual hierarchy, typography, color theory, layout, and interaction design.

• Health Care Domain Knowledge: Familiarity with the healthcare industry, patient/provider portals, health data management, and relevant regulatory considerations (e.g., HIPAA).

• Collaborating: Exceptional ability to work effectively in cross-functional teams, fostering strong relationships with developers, product managers, stakeholders, and clients.

• UX Leadership: Demonstrated ability to lead design initiatives, influence design decisions, and mentor junior designers if applicable.

• Proficiency with Design Tools: Expertise in industry-standard design and prototyping software such as Figma, Sketch, Adobe XD, InVision, or similar.

Preferred Skills:

• Experience with accessibility standards (e.g., WCAG 2.1 AA/AAA) and inclusive design practices.

• Familiarity with Agile development methodologies and experience working within Scrum or Kanban frameworks.

• Knowledge of front-end development concepts (HTML, CSS, JavaScript) to better inform design decisions and collaboration with developers.

• Experience designing for government contracts or large-scale public sector initiatives.

• Portfolio showcasing a strong understanding of user-centered design and successful project outcomes.

📝 Enhancement Note: The "5+ years of related experience" is further elaborated to include specific types of digital products and stakeholder engagement. The preferred skills add depth by suggesting advanced knowledge in accessibility, Agile, and front-end concepts, which are highly valuable in modern UX roles, especially within a government contract environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Comprehensive case studies detailing your design process from problem identification to solution implementation for at least 2-3 relevant projects (healthcare or government portal experience highly valued).

• Process Documentation: Showcase your methodology, including user research findings, persona development, journey maps, wireframes, and high-fidelity prototypes.

• Metrics & Impact: Clearly articulate the user experience improvements and business outcomes achieved through your designs, supported by quantifiable data or user feedback where possible.

• Tool Proficiency: Demonstrate your command of industry-standard design tools (e.g., Figma, Sketch, Adobe XD) through the quality and interactivity of your prototypes.

Process Documentation:

• Workflow Design: Evidence of designing complex workflows that simplify user interaction with critical data, particularly in a healthcare context.

• User Research Synthesis: Examples of how user research insights were translated into actionable design decisions and iterative improvements.

• Prototyping & Testing: Demonstrations of interactive prototypes and an explanation of how usability testing informed design iterations.

📝 Enhancement Note: This section is crucial for UX roles. The emphasis on case studies, quantifiable results, and process documentation provides a clear framework for candidates to prepare their portfolios, directly aligning with the "5+ years of related experience" and "lead design sessions" requirements.

💵 Compensation & Benefits

Salary Range:

• The estimated annual salary range for this part-time, remote position is $17,358 - $23,484 USD.

• 📝 Enhancement Note: This salary range is derived from the provided information and is based on a part-time (8 hours/week) role. For a full-time equivalent position in the US, this would translate to approximately $106,000 - $145,000 annually, aligning with industry benchmarks for experienced UX Designers in the government and healthcare sectors. Factors such as specific experience, location (if applicable for certain contractual requirements), and candidate qualifications will ultimately determine the final compensation.

Benefits:

• Comprehensive Health Coverage: Access to a variety of medical plan options, including those with Health Savings Accounts (HSAs).

• Dental and Vision Plans: Coverage for dental and vision care.

• Retirement Savings: 401(k) plan with company match, allowing for pre and post-tax contributions.

• Paid Time Off (PTO): Generous PTO package including vacation, sick, and personal time, prorated based on hire date.

• Paid Holidays: 10 paid holidays per year.

• Paid Family Leave: Up to 160 hours of paid leave in a rolling 12-month period for eligible employees.

• Disability Insurance: Short-term and long-term disability benefits to protect income.

• Life Insurance: Company-provided life insurance, with options for accidental death and dismemberment (AD&D), personal accident, and business travel accident insurance.

• Critical Illness Insurance: Coverage for critical illnesses.

• Flexible Work Arrangements: Full-flex work week options to promote work-life balance.

Working Hours:

• Scheduled Weekly Hours: 8 hours per week.

• 📝 Enhancement Note: The part-time nature of this role (8 hours/week) is a significant factor. Candidates should be aware that this is not a full-time position, impacting overall compensation and workload. The "full flex work weeks" benefit likely applies to how these 8 hours are structured by the employee.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Government Contracting, Healthcare Technology. GDIT operates across defense, intelligence, and civilian government sectors, providing advanced technology and professional services.

Company Size: GDIT is a large enterprise, with a global presence and tens of thousands of employees, offering stability and extensive resources.

Founded: General Dynamics was founded in 1952, with GDIT evolving through various acquisitions and integrations, bringing a long history of innovation and service to government clients.

Team Structure:

• Operations Focus: This role is part of a software engineering team dedicated to specific government contracts, likely the World Trade Center Health Program Third Party Administrator contract.

• Cross-functional Collaboration: Close collaboration with government customer representatives, key stakeholders, product managers, and a dedicated development team is inherent to the role.

• Reporting: The UX Designer will likely report to a Software Engineering Manager or a Project Lead, with direct interaction with client representatives for design approvals and feedback.

Methodology:

• Agile & Iterative Design: Expect to work within an Agile framework, employing iterative design cycles that involve continuous feedback loops with stakeholders and development teams.

• User-Centric Approach: GDIT emphasizes a mission-driven approach, where user needs and the impact on program beneficiaries are central to all design and development efforts.

• Technology Integration: Focus on leveraging modern design tools and integrating user experience considerations early and often into the software development lifecycle.

Company Website: https://www.gdit.com/

📝 Enhancement Note: GDIT's positioning as a major government contractor suggests a structured, process-oriented environment with a strong emphasis on client satisfaction and mission delivery. The specific contract mentioned (WTC Health Program) indicates a focus on healthcare services and user support for a sensitive demographic, requiring a high degree of empathy and precision in design.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely a Senior UX Designer, given the 5+ years of experience requirement and the expectation to "lead/manage/support" design efforts and collaborate directly with the customer.

Reporting Structure: The UX Designer will report to a management or project lead within the GDIT software engineering or project delivery structure. Direct interaction with external stakeholders (government customer, program members, providers) will be frequent.

Operations Impact: The UX Designer's work directly influences the accessibility and usability of critical health services for program beneficiaries. Effective design can lead to increased user adoption, improved satisfaction, and more efficient program administration, directly impacting the mission's success.

Growth Opportunities:

• Skill Specialization: Deepen expertise in healthcare UX, accessibility design, or specific design tools through project work and potential training.

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and take on more complex project responsibilities.

• Cross-Contract Mobility: GDIT's large size offers potential to move to other projects or contracts, exploring different technology stacks or mission areas, leveraging acquired government contracting experience.

• Professional Development: Access to GDIT's AI-powered career tool and internal mobility team for career pathing and learning opportunities.

📝 Enhancement Note: The part-time nature of this role might limit traditional full-time career progression within a single project, but the experience gained in government healthcare UX is highly transferable and valuable for future roles at GDIT or elsewhere. The emphasis on "AI-powered career tool" suggests a structured approach to internal growth.

🌐 Work Environment

Office Type: This is a primarily remote role. GDIT offers a "full-flex work week where possible," suggesting a flexible approach to managing work hours from home.

Office Location(s): While the role is listed as "Any Location / Remote" with a specific mention of "USA CA Home Office (CAHOME)" and derived locations in Lithuania (which seems to be an ATS data anomaly), the primary work arrangement is remote. Travel is expected to be less than 10%.

Workspace Context:

• Remote Collaboration: Expect to use various digital collaboration tools (e.g., video conferencing, chat, shared design platforms) to interact with team members and stakeholders.

• Technology Access: GDIT likely provides necessary software licenses and access to cloud-based design and development environments.

• Team Interaction: Regular participation in virtual team meetings, design reviews, and stakeholder presentations will be key.

Work Schedule:

• Part-Time: 8 scheduled hours per week.

• Flexibility: The "full-flex work week" allows for adaptable scheduling within operational needs, enabling work-life integration.

📝 Enhancement Note: The derived locations in Lithuania appear to be an artifact of the job posting system and do not reflect the actual work location for this US-based role, which is confirmed as remote. The "Any Location / Remote" designation, coupled with the "USA CA Home Office" mention, suggests flexibility within the United States for remote work, with potential for occasional travel.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes to assess qualification alignment.

• Technical Interview: Expect a deep dive into your UX/UI design skills, portfolio review, and discussion of your design process. This may include scenario-based questions related to healthcare portals and user challenges.

• Stakeholder/Client Interview: An opportunity to discuss your experience collaborating with customers and stakeholders, demonstrating your ability to manage expectations and present design solutions effectively.

• Final Interview: Potentially with project leadership or senior management to assess cultural fit and overall strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest case studies that best demonstrate your experience in designing complex portals, healthcare applications, or government-facing platforms.

• Highlight Process: Clearly articulate your design thinking, from problem definition and user research to wireframing, prototyping, and final design. Show how you arrived at your solutions.

• Quantify Impact: Wherever possible, provide data or specific examples of how your designs improved user experience, efficiency, or achieved business objectives. If direct metrics aren't available, use qualitative feedback or projected benefits.

• Emphasize Collaboration: Be ready to discuss how you worked with developers, stakeholders, and clients, highlighting your communication and teamwork skills.

• Accessibility Focus: If applicable, showcase examples of how you incorporated accessibility best practices into your designs.

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home design challenge or a live design exercise focusing on a specific problem relevant to a healthcare portal.

• Problem-Solving: Practice articulating your approach to solving complex user problems, breaking them down into manageable design steps.

• Presentation Skills: Rehearse presenting your portfolio and any design challenges concisely and engagingly, focusing on clear communication of your design rationale and outcomes.

📝 Enhancement Note: The emphasis on "stakeholder/client interview" and "government customer" experience in the interview process preparation is critical. Candidates should be ready to speak to their experience navigating complex approval processes and managing expectations in a regulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (proficiency in at least one or two is expected).

• User Research & Testing: UserTesting.com, Hotjar, SurveyMonkey, Google Forms, Lookback.io (familiarity with tools for gathering user feedback and insights).

• Collaboration & Project Management: Jira, Confluence, Trello, Asana, Slack, Microsoft Teams (experience working within project management suites and communication platforms).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (understanding how to interpret user behavior data to inform design decisions).

• Heatmaps & Session Recording: Hotjar, Crazy Egg (for visualizing user interaction patterns on the portal).

CRM & Automation:

• While not a direct CRM role, understanding how user data flows from a portal into backend systems (potentially CRM or custom databases) is beneficial. Familiarity with data privacy considerations in healthcare is a plus.

📝 Enhancement Note: The specific mention of "latest design tools and workflow principles" suggests a preference for modern, collaborative design platforms like Figma. Familiarity with tools that integrate with development workflows (like Jira and Confluence) is also highly advantageous.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to serving the needs of government clients and positively impacting the lives of program beneficiaries.

• User-Centricity: Placing the user at the heart of all design decisions, ensuring empathy and understanding of their needs.

• Collaboration and Teamwork: Valuing open communication, shared knowledge, and collective problem-solving to achieve project goals.

• Innovation and Continuous Improvement: Encouraging the adoption of new technologies and methodologies to enhance design processes and product outcomes.

• Integrity and Accountability: Upholding high ethical standards and taking ownership of design responsibilities and project deliverables.

Collaboration Style:

• Cross-functional Partnership: Emphasis on close, proactive collaboration with development teams, product managers, and client representatives.

• Iterative Feedback: Openness to constructive feedback and a willingness to iterate on designs based on input from various stakeholders.

• Knowledge Sharing: A culture that encourages sharing best practices, design patterns, and lessons learned to elevate the team's overall capability.

📝 Enhancement Note: GDIT's culture likely blends corporate professionalism with a mission-focused ethos inherent in government contracting. The values reflect a need for a designer who is not only technically proficient but also a strong communicator and team player, capable of navigating client expectations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Client Requirements: Navigating potentially competing priorities between end-user experience and specific client mandates or technical constraints within a government contract.

• Complex Healthcare Data: Designing intuitive interfaces for managing sensitive and complex health information requires careful consideration of user comprehension and data integrity.

• Accessibility Compliance: Ensuring the portal meets stringent accessibility standards (WCAG) for all users, including those with disabilities, can be technically challenging.

• Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication in a fully remote, part-time setting requires deliberate effort and robust collaboration tools.

Learning & Development Opportunities:

• Healthcare UX Specialization: Gaining deep expertise in designing for the healthcare sector, a rapidly growing and critical field.

• Government Contracting Acumen: Developing a nuanced understanding of working within government IT environments, including procurement, security, and compliance processes.

• Advanced Design Tool Mastery: Becoming an expert in leading design platforms and exploring new tools and techniques for enhanced UX delivery.

• Mentorship and Leadership: Potential to mentor junior designers or take on more significant design leadership roles on future projects.

📝 Enhancement Note: The challenges highlight the specific complexities of working in the government healthcare sector, requiring a candidate who is adaptable, detail-oriented, and skilled in managing stakeholder relationships. The growth opportunities are tied to specialization and leadership within this niche.

💡 Interview Preparation

Strategy Questions:

• Design Process & Methodology: Be prepared to walk through your design process for a specific healthcare portal or complex application project from your portfolio. Focus on how you identified user needs, conducted research, iterated on designs, and measured success.

• Stakeholder Management: Describe a time you had to manage conflicting feedback from stakeholders or a difficult client. How did you navigate the situation to achieve a positive design outcome?

• Problem-Solving & Design Thinking: You may be presented with a hypothetical design problem related to a healthcare portal. Outline your approach to solving it, focusing on user-centered principles and data-driven decision-making.

Company & Culture Questions:

• GDIT's Mission: Research GDIT's role in government contracting and their commitment to technology solutions. Be ready to articulate how your UX design skills align with their mission-driven approach.

• Healthcare Sector Understanding: Discuss your perspective on key UX challenges and opportunities within the healthcare technology space.

• Remote Work & Collaboration: Explain how you maintain productivity, communication, and collaboration effectively in a remote, part-time work environment.

Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio to tell a clear story for each case study: Problem -> Your Role -> Process -> Solution -> Outcome.

• Focus on Rationale: For each design decision, explain the why behind it, linking it back to user research, design principles, or project goals.

• Demonstrate Interactivity: If possible, present a live demo of a key prototype to showcase the user flow and interaction design.

• Conciseness is Key: Given the part-time nature of the role, be prepared to present your most impactful work efficiently and effectively within the allotted interview time.

📝 Enhancement Note: The preparation advice emphasizes demonstrating not just design skills, but also strategic thinking, client management capabilities, and a deep understanding of the healthcare domain and government contracting context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday portal link.

• Tailor your resume: Highlight your experience with UX/UI design for web portals, particularly in healthcare or government sectors. Quantify achievements and use keywords from the job description (e.g., "User Experience (UX) Strategies," "Design Principles," "Health Care," "Collaboration").

• Prepare your portfolio: Ensure it showcases 2-3 strong case studies with clear problem/solution narratives, process documentation, and demonstrated impact. Be ready to present this virtually.

• Research GDIT: Understand their mission, values, and recent projects, especially those in government IT and healthcare, to articulate your fit during interviews.

• Practice your pitch: Be ready to clearly and concisely explain your design process, your approach to stakeholder management, and your experience with remote collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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