Graphic Designer

📍 Job Overview

Job Title: Graphic Designer Company: Marriott Location: Kuala Lumpur, Wilayah Persekutuan, Malaysia Job Type: Full time Category: Marketing / Creative & Media Date Posted: 2026-01-12T06:21:09 Experience Level: 2-5 years Remote Status: On-site

🚀 Role Summary

• This role is pivotal in creating compelling visual assets that enhance brand identity and drive hotel revenue for Marriott's Four Points by Sheraton brand.
• It involves end-to-end design execution, from conceptualization to production, ensuring all materials align with brand guidelines and target customer demographics.
• The position requires strong collaboration with marketing and operational teams to deliver high-quality creative solutions for diverse marketing initiatives.
• Key responsibilities include managing project timelines, maintaining design archives, and executing various production tasks such as digital retouching and file manipulation.

📝 Enhancement Note: While the raw input specifies "Graphic Designer," this enhancement reframes the role within the context of Revenue Operations and Marketing Operations by emphasizing how design directly impacts hotel revenue and brand perception. The focus is on the business impact of design, aligning it with operations objectives.

📈 Primary Responsibilities

• Design and produce a wide range of marketing materials, including advertisements, collateral, signage, electronic brochures, and presentations, ensuring they reflect the brand's image and style to drive hotel revenue.
• Collaborate effectively with marketing managers and operational departments as part of a project team, providing design and conceptualization solutions for project deliverables.
• Maintain familiarity with customer demographics to develop appropriate visual aesthetics for all promotional and event-related collateral, ensuring targeted communication.
• Monitor the progress of all design projects, meticulously maintaining project files and archives, and providing continuous status updates to the marketing and project teams.
• Execute various production aspects, including printing, scanning, digital retouching, image editing, special effects, and file manipulation and layout to ensure high-quality output.
• Adhere strictly to all company policies and procedures, maintaining a clean, professional appearance and ensuring the confidentiality of proprietary information and protection of company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs with genuine appreciation.
• Communicate clearly and professionally through both verbal and written means, ensuring accurate and complete documentation and professional telephone etiquette.
• Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to employee concerns.
• Comply with all quality assurance expectations and standards set forth by Marriott International.

📝 Enhancement Note: The primary responsibilities have been detailed to include the operational impact of design, such as "drive hotel revenue" and "targeted communication." Specific tasks like "digital retouching" and "file manipulation" are highlighted as crucial production elements within a marketing operations workflow.

🎓 Skills & Qualifications

Education: Bachelor’s degree from an accredited university or college in Graphic Design. Experience: 3 to 5 years of relevant Graphic Design experience.

Required Skills:

• Proficiency in Graphic Design principles and software (e.g., Adobe Creative Suite: Photoshop, Illustrator, InDesign).
• Proven ability to create compelling marketing materials, including advertisements, collateral, signage, and presentations.
• Strong project management skills to monitor progress, manage timelines, and maintain project files/archives.
• Expertise in digital retouching, image editing, and file manipulation for high-quality visual output.
• Excellent communication and interpersonal skills for effective collaboration with marketing managers and operational departments.
• Demonstrated understanding of customer demographics and ability to translate this into targeted visual designs.
• Keen eye for detail and a strong sense of brand consistency and aesthetic appeal.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience within the hospitality industry or with a global brand.
• Familiarity with print production processes and vendor management.
• Knowledge of web design principles and digital asset creation for online platforms.
• Experience with presentation software beyond basic layout, such as advanced PowerPoint or Keynote.
• Ability to adapt quickly to evolving brand guidelines and design trends.

📝 Enhancement Note: The "Required Skills" section has been expanded with specific software examples and contextualized for operations, such as "project management skills to monitor progress" and "understanding of customer demographics to translate into targeted visual designs."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a diverse range of graphic design projects, with a strong emphasis on marketing collateral and brand-aligned materials.
• Demonstrate experience in conceptualizing and executing designs that directly supported marketing objectives or revenue-driving initiatives.
• Include examples of digital retouching, image editing, and layout design, highlighting the technical skills applied.
• Showcase projects that involved collaboration with cross-functional teams, illustrating communication and project management capabilities.
• Provide evidence of ability to adhere to brand guidelines and maintain consistent visual identity across different platforms.

Process Documentation:

• Candidates should be prepared to discuss their design process, from initial brief and conceptualization through to final production and delivery.
• Demonstrate an understanding of workflow management for design projects, including file organization, version control, and archiving best practices.
• Articulate how they ensure quality and consistency in their design output, including any self-review or peer-review processes.
• Be ready to explain how they incorporate feedback from marketing and operational stakeholders to refine designs and meet project requirements.

📝 Enhancement Note: This section is tailored to operations by focusing on the process of design, documentation, and collaboration, rather than just the final output. It emphasizes how the designer's workflow contributes to operational efficiency and brand integrity.

💵 Compensation & Benefits

Salary Range: Based on market research for a Graphic Designer role with 3-5 years of experience in Kuala Lumpur, Malaysia, the estimated annual salary range is between MYR 48,000 to MYR 72,000. This estimate considers factors such as cost of living, industry benchmarks for creative roles, and the reputation of Marriott as an employer.

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.
• Retirement savings plan (e.g., EPF contributions) and potential for company matching.
• Paid time off, including vacation days, sick leave, and public holidays.
• Employee discounts on hotel stays, dining, and other Marriott services worldwide.
• Opportunities for professional development, training programs, and career advancement within Marriott International.
• Access to employee assistance programs for personal and professional well-being.
• Potential for performance-based bonuses and recognition programs.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday.
• Flexibility may be available for specific project deadlines, with potential for occasional overtime depending on business needs.

📝 Enhancement Note: A localized salary range has been estimated for Kuala Lumpur, Malaysia, considering the specified experience level and industry. Benefits have been detailed with Marriott-specific perks, and working hours are clarified with potential flexibility relevant to operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality and Travel. Marriott International is a global leader in the hotel industry, operating a diverse portfolio of brands. The Four Points by Sheraton brand focuses on providing guests with exactly what they need in an uncomplicated way, emphasizing comfort, genuine service, and approachability. Company Size: Marriott International is a large, multinational corporation with over 8,000 properties in approximately 130 countries and territories, employing hundreds of thousands of associates globally. This scale offers significant opportunities for career growth and exposure to diverse markets. Founded: Marriott International was founded in 1927 by J. Willard Marriott and his wife Alice. The company has a long-standing history of hospitality excellence and innovation.

Team Structure:

• The Graphic Designer will likely be part of the hotel's marketing department, reporting to a Marketing Manager or Director of Marketing.
• This department typically collaborates closely with hotel operations, sales, revenue management, and F&B departments to ensure cohesive brand messaging and promotional efforts.
• The role may also interact with regional or corporate marketing teams for brand consistency and access to centralized resources.

Methodology:

• Marriott emphasizes a data-driven approach to marketing and operations, utilizing customer insights and performance metrics to inform strategies.
• The company promotes a culture of continuous improvement and operational excellence, encouraging associates to identify opportunities for efficiency and enhanced guest experiences.
• Collaboration and teamwork are central to Marriott's operational methodology, fostering an environment where associates support each other to achieve common goals.

Company Website: https://www.marriott.com/

📝 Enhancement Note: Company context is provided with a focus on the Four Points by Sheraton brand's operational ethos and Marriott's global scale. The team structure is described from an operations perspective, highlighting cross-functional collaboration essential for effective marketing and revenue generation.

📈 Career & Growth Analysis

Operations Career Level: This Graphic Designer role is typically considered an individual contributor position, often at an intermediate level (2-5 years of experience). It is a foundational role within the marketing and creative function, focused on execution and production of visual assets that support broader marketing and revenue strategies.

Reporting Structure: The role reports to a Marketing Manager or Director of Marketing at the hotel level. This structure places the designer within a team responsible for executing hotel-specific marketing plans, which are often aligned with corporate-level brand strategies and revenue targets.

Operations Impact: While not directly managing financial operations, the Graphic Designer's work has a significant indirect impact on hotel revenue. High-quality, on-brand marketing materials can improve guest acquisition, drive bookings for promotions and events, enhance brand perception, and ultimately contribute to increased occupancy and revenue. The efficiency and effectiveness of the design process also impact marketing campaign timelines and budget utilization.

Growth Opportunities:

• Specialization: Potential to specialize in specific areas of design (e.g., digital marketing design, event branding, UX/UI design for hotel apps).
• Leadership: Advancement into a Senior Graphic Designer role, potentially leading smaller projects or mentoring junior designers.
• Management: Transition into a Marketing Manager or Creative Lead role, overseeing broader marketing campaigns and creative strategy.
• Cross-functional: Opportunities to move into related marketing roles (e.g., Digital Marketing Specialist, Content Creator) or operations roles within Marriott that leverage creative and project management skills.
• Global Mobility: Marriott's vast international presence offers potential for relocation and career growth across different regions and brands.

📝 Enhancement Note: This analysis frames the Graphic Designer role within the operational context of marketing and revenue generation. It details the impact on business outcomes and outlines specific, actionable growth paths relevant to operations professionals seeking career progression.

🌐 Work Environment

Office Type: The role is on-site, requiring the designer to work from the hotel's administrative offices or a dedicated creative workspace within the hotel premises. This environment facilitates direct collaboration with marketing, sales, and operational teams. Office Location(s): The specific office is located at No 2, Jalan Balai Polis, Kuala Lumpur. This central location in Wilayah Persekutuan provides accessibility within the city.

Workspace Context:

• The workspace is expected to be collaborative, fostering direct interaction with marketing colleagues and other hotel departments to ensure alignment on project goals and brand messaging.
• Access to standard office equipment, computers, and potentially design-specific software and hardware will be provided. The environment supports quick feedback loops and on-demand design support for operational needs.
• Opportunities for informal and formal team meetings, brainstorming sessions, and project reviews will be integral to the daily work, promoting a cohesive team dynamic.

Work Schedule:

• The standard work schedule is full-time, typically Monday to Friday.
• The on-site nature of the role allows for immediate availability for urgent design requests that may arise from operational needs or guest-facing events.

📝 Enhancement Note: The work environment description emphasizes the operational benefits of an on-site role for a graphic designer, focusing on collaboration, accessibility for urgent requests, and integration with hotel operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess your qualifications and alignment with the role requirements. Be prepared to highlight your most relevant design projects.
• Creative Assessment/Case Study: You may be asked to complete a design challenge or case study relevant to the hospitality industry or Marriott's brands. This will assess your design skills, conceptual thinking, and ability to work under pressure.
• Interviews: Typically involves interviews with the Hiring Manager (e.g., Marketing Manager) and potentially other key stakeholders from marketing or operations. Expect questions about your design process, experience, collaboration style, and how you handle feedback.
• Final Selection: A final interview may occur to discuss role specifics, compensation, and cultural fit.

Portfolio Review Tips:

• Curate for Relevance: Select projects that best demonstrate your ability to design marketing materials, work with brand guidelines, and drive results (e.g., increased engagement, bookings). Prioritize hospitality or similar industry examples if available.
• Showcase Process: For each project, briefly explain the brief, your conceptual approach, design challenges, solutions, and the outcome or impact. This demonstrates your strategic thinking beyond just aesthetics.
• Highlight Technical Skills: Include examples that showcase your proficiency in digital retouching, image editing, layout, and file manipulation.
• Demonstrate Collaboration: If possible, include projects where you worked closely with marketing teams or other departments, and be ready to discuss your role and contributions.
• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate, whether it's a digital link or a physical presentation.

Challenge Preparation:

• Understand the Brand: Research Four Points by Sheraton and Marriott International's brand guidelines, target audience, and marketing objectives.
• Think Operationally: Consider how your design solutions will impact hotel revenue, guest experience, and operational efficiency.
• Problem-Solve: If given a specific brief, break down the problem, identify key objectives, and propose design solutions that are both creative and strategically sound.
• Time Management: Practice completing design tasks within a defined timeframe, as this will be a key aspect of any design challenge.

📝 Enhancement Note: This section provides actionable advice for operations candidates applying for this role, focusing on how to present their design work in a way that highlights its operational impact and strategic value. The interview preparation emphasizes understanding the business context.

🛠 Tools & Technology Stack

Primary Design Software:

• Adobe Creative Suite: Expert proficiency is expected in Photoshop (image editing, retouching), Illustrator (vector graphics, logos, illustrations), and InDesign (layout, print collateral, presentations).
• Presentation Software: Advanced skills in Microsoft PowerPoint and potentially Apple Keynote for creating dynamic client presentations and internal reports.

Asset Management & Collaboration:

• Digital Asset Management (DAM) Systems: Familiarity with systems for organizing, storing, and retrieving brand assets and design files.
• Project Management Tools: Experience with tools like Asana, Trello, or Monday.com for tracking project progress, managing tasks, and collaborating with teams.
• Cloud Storage & Sharing: Proficiency with platforms like Google Drive, Dropbox, or OneDrive for file sharing and collaboration.

CRM & Automation (Indirect Relevance):

• While not a direct CRM role, understanding how design assets are used in marketing campaigns managed through CRM systems (e.g., Salesforce, Oracle) or marketing automation platforms (e.g., Marketo, HubSpot) is beneficial. Awareness of asset requirements for email marketing, social media, and digital advertising is key.

📝 Enhancement Note: The tools section is focused on the core design software and related operational tools for asset management and project tracking. It also includes a note on understanding how design assets integrate into broader marketing automation and CRM workflows, linking creative output to operational systems.

👥 Team Culture & Values

Operations Values:

• Guest First: A fundamental Marriott value that translates to ensuring all creative output enhances the guest experience and brand perception.
• Serve Our World: A commitment to diversity, equity, and inclusion, meaning designs should be considerate of all demographics and inclusive in their messaging and imagery.
• Excellence: Striving for high quality in all aspects of work, from concept to final production, ensuring brand standards are met and exceeded.
• Integrity: Upholding ethical standards, maintaining confidentiality of proprietary information, and acting with honesty in all professional dealings.
• Innovation: Encouraging creative thinking and finding new ways to visually communicate brand messages and drive engagement.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with marketing, sales, F&B, and hotel operations teams to ensure all visual communications are aligned with business objectives and operational realities.
• Feedback Loop: An open and constructive feedback culture is essential, where designers can both provide creative input and effectively receive and implement feedback from stakeholders.
• Team Support: A willingness to support colleagues and contribute to shared goals, recognizing that successful marketing campaigns are a team effort.

📝 Enhancement Note: This section translates Marriott's core values into actionable principles for a Graphic Designer, emphasizing how these values influence design decisions and collaborative processes within an operational context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Consistency with Creative Expression: Continuously creating fresh, engaging designs while strictly adhering to established brand guidelines for Four Points by Sheraton and Marriott International.
• Meeting Tight Deadlines: Managing multiple projects simultaneously with demanding turnaround times, common in the fast-paced hospitality industry, especially during peak seasons or for urgent events.
• Translating Business Objectives into Visuals: Effectively interpreting marketing briefs and operational needs into compelling visual designs that achieve specific business goals (e.g., increased bookings, event attendance).
• Adapting to Evolving Trends: Staying current with design trends, software updates, and digital marketing best practices while maintaining brand integrity.

Learning & Development Opportunities:

• Marriott's Extensive Training Programs: Access to internal learning platforms offering courses on design software, brand management, project management, and hospitality industry trends.
• Industry Conferences & Workshops: Opportunities to attend graphic design or marketing conferences to learn about new techniques and network with peers.
• Mentorship: Potential for mentorship from senior marketing or creative professionals within Marriott.
• Cross-Brand Exposure: Working with different brands within the Marriott portfolio can broaden design experience and understanding of diverse market segments.

📝 Enhancement Note: Challenges are framed with operational implications (e.g., impact on revenue, efficiency), and growth opportunities are linked to skill development relevant to marketing operations and career progression within a large organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a project where you had to balance strict brand guidelines with a need for creative innovation. How did you approach it, and what was the outcome for the brand?" (Assesses creativity within constraints, brand adherence)
• "How do you prioritize design requests when faced with multiple urgent deadlines from different departments (e.g., Sales, Operations, F&B)?" (Assesses project management, prioritization, and stakeholder communication skills)
• "Walk us through a design project from concept to completion that you believe directly contributed to a business objective, such as increasing bookings or driving event attendance. What was your role, and what metrics did you track?" (Assesses impact-driven design, ROI thinking, and process understanding)

Company & Culture Questions:

• "What do you know about the Four Points by Sheraton brand and Marriott's overall mission? How would your design aesthetic align with our brand values?" (Assesses research, brand understanding, and cultural fit)
• "Describe your experience collaborating with non-designers, such as marketing managers or hotel operations staff. How do you ensure clear communication and alignment?" (Assesses collaboration, communication, and stakeholder management)
• "How do you stay updated on design trends and new technologies, and how do you decide which ones are relevant to implement for a brand like Four Points?" (Assesses continuous learning, adaptability, and strategic application of trends)

Portfolio Presentation Strategy:

• Tell a Story: For each selected project, clearly articulate the initial challenge or objective, your creative process and problem-solving approach, your specific contributions, and the ultimate results or impact.
• Quantify Impact: Whenever possible, use data or metrics to demonstrate the success of your designs (e.g., "This campaign led to a 15% increase in event inquiries," "The new signage improved guest wayfinding, reducing front desk inquiries by 10%").
• Highlight Technical Proficiency: Be ready to briefly discuss the software and techniques you used, especially for more complex image editing or layout tasks.
• Showcase Brand Adaptability: Present examples that prove your ability to adapt your style to different brand identities, particularly if you have experience in hospitality or with established brands.

📝 Enhancement Note: Interview questions are designed to probe for operational thinking, strategic application of design skills, and collaboration capabilities, rather than just pure aesthetic talent. Portfolio presentation advice is geared towards demonstrating business value.

📌 Application Steps

To apply for this Graphic Designer position:

• Submit your application through the Marriott careers portal via the provided link.
• Tailor your Resume: Customize your resume to highlight your experience in designing marketing materials, your proficiency with design software (Adobe Creative Suite), and any experience in the hospitality or travel industry. Quantify achievements where possible using metrics related to campaigns or projects.
• Curate Your Portfolio: Select 3-5 of your strongest design projects that best represent your skills in creating marketing collateral, adhering to brand guidelines, and driving business objectives. Ensure your portfolio is easily accessible online and clearly showcases your process and results.
• Prepare for the Interview: Research Marriott International and the Four Points by Sheraton brand. Practice articulating your design process, how you collaborate with stakeholders, and how your work contributes to business goals. Be ready to discuss your portfolio projects in detail.
• Understand the Brand Context: Familiarize yourself with the Four Points by Sheraton brand promise – "Exactly what you need, nothing you don't" – and consider how your design approach embodies this philosophy of uncomplicated comfort and genuine service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.