GRAPHIC DESIGNER & DIGITAL CONTENT

📍 Job Overview

Job Title: GRAPHIC DESIGNER & DIGITAL CONTENT

Company: Melia Hotels International

Location: Madrid, Spain

Job Type: Full-Time

Category: Creative & Media / Hospitality / Marketing / Administrative

Date Posted: March 23, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is crucial for the Creative Services team, focusing on the creation, design, and oversight of graphic materials and digital content to support various hotel brands within Melia Hotels International.

• The Graphic Designer & Digital Content specialist will ensure all visual assets strictly adhere to established brand identity guidelines, maintaining a cohesive and professional brand image across all platforms.

• The position involves managing and tracking internal requests from hotels through designated tools, requiring strong organizational skills and proactive communication with operational teams and other departments.

• Key responsibilities include developing a range of visual assets such as signage, menus, stationery, presentations, and infographics, in addition to digital content for in-house screens, informational channels, and other digital devices.

📝 Enhancement Note: While the job title "GRAPHIC DESIGNER & DIGITAL CONTENT" and the description focus on creative output, the context of "Creative Services" supporting "hotels and centralizing back of the house tasks" suggests a strong operational component. The need to manage requests, ensure brand consistency across multiple entities, and work within defined processes indicates this role, while creative, operates within a structured GTM or internal support operations framework. The "administrative" taxonomy further supports this.

📈 Primary Responsibilities

• Develop and design a wide array of visual materials, including but not limited to signage, menus, stationery, presentations, and infographics, ensuring high-quality execution and brand consistency.

• Create engaging digital content for various platforms such as in-house screens, informational TV channels, and other digital devices, tailored to specific hotel brand requirements.

• Strictly adhere to and implement brand identity guidelines for each Melia Hotels International brand, ensuring all creative output is aligned with corporate standards.

• Manage and meticulously track incoming requests from hotels for graphic design and digital content services using established internal tools and workflows.

• Collaborate effectively with other departments and operational teams within Melia Hotels International to understand requirements, provide updates, and ensure timely delivery of creative assets.

• Maintain clear and consistent communication with stakeholders, including hotel management and central brand teams, regarding project status, revisions, and approvals.

• Support the Creative Services team by contributing to workflow optimization and process improvements for content creation and request management.

• Ensure all final artwork is prepared correctly for production, whether for print or digital deployment, liaising with printers or digital platform managers as needed.

📝 Enhancement Note: The responsibilities emphasize the operational aspects of managing creative requests and ensuring brand consistency across a large hotel portfolio, highlighting the need for process adherence and stakeholder management, which are core to GTM and operations roles.

🎓 Skills & Qualifications

Education:

Experience:

• Entry-level to 2 years of experience in graphic design.

• Previous experience in corporate environments or the hotel sector is highly valued.

Required Skills:

• Graphic Design Mastery: Proven proficiency in industry-standard design software, particularly the Adobe Creative Suite (Photoshop, Illustrator, InDesign).

• Brand Guideline Adherence: Strong understanding and application of brand identity principles and the ability to adapt creative assets to diverse brand requirements.

• Digital Content Creation: Experience in designing for digital platforms, including screens, social media (though not explicitly mentioned, it's a common requirement), and web assets.

• Presentation Layout: Skilled in creating visually appealing and effective presentations using tools like PowerPoint or Google Slides.

• Graphic Production Knowledge: Basic understanding of pre-press requirements for print and digital file preparation.

• Office Suite Proficiency: Competence in Microsoft Office Suite (Word, Excel, PowerPoint) for general business tasks and presentation creation.

• Organizational Skills: Excellent ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.

• Planning Capabilities: Effective planning and time management skills to handle a diverse workload.

• Attention to Detail: Meticulous approach to design and content creation, ensuring accuracy and quality.

• Communication Skills: Strong verbal and written communication abilities for effective collaboration and stakeholder interaction.

• Teamwork: Ability to work collaboratively within a team environment and contribute positively to group projects.

• Proactivity: Self-starter attitude, demonstrating initiative in problem-solving and task execution.

• Service Orientation: Dedicated to providing excellent service to internal clients (hotels) and ensuring their needs are met.

Preferred Skills:

• Familiarity with other design or animation software.

• Basic knowledge of printing processes and materials.

• Experience with content management systems (CMS) for digital displays.

• Previous exposure to the hospitality industry or a multi-brand corporate structure.

• Familiarity with project management or request tracking software.

📝 Enhancement Note: The "Required Skills" section is heavily focused on technical design abilities, but the inclusion of "Organization," "Planning," "Communication Skills," "Teamwork," "Proactivity," and "Service Orientation" strongly points to the operational aspects of the role, emphasizing efficiency and client management within a corporate structure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of Brand Adaptation: Showcase examples where you have successfully adapted designs to meet specific brand guidelines for different entities or campaigns. This highlights your ability to work within established frameworks, crucial for a multi-brand organization like Melia.

• Variety of Deliverables: Include a range of design projects such as signage, menus, stationery, presentations, and digital content examples to demonstrate versatility.

• Process Improvement Case Studies (Optional but Recommended): If possible, include a brief case study or description of a situation where you improved a design workflow, request management process, or content delivery efficiency.

• Technical Proficiency Showcase: Highlight specific projects that demonstrate your mastery of Adobe Creative Suite and your ability to prepare files for print and digital output.

Process Documentation:

• While not explicitly requested in the job description, candidates familiar with documenting design processes, workflow management, or request fulfillment procedures will be at an advantage, as this role operates within a structured "Creative Services" department. Understanding how to define, execute, and track processes is key.

📝 Enhancement Note: For a role that involves managing requests and ensuring brand consistency across multiple brands, a portfolio demonstrating process adherence, efficiency, and an understanding of internal client management is highly beneficial, even if not explicitly stated as a "portfolio requirement."

💵 Compensation & Benefits

Salary Range:

Benefits:

• My MeliáRewards Program: Exclusive participation in Melia's loyalty program, offering unique benefits and advantages.

• My MeliáBenefits: Access to flexible compensation options and exclusive discounts on a wide range of products and services, supporting an active and healthy lifestyle.

• Growth and Development Opportunities: As part of a global company, there are opportunities for career advancement and professional development.

• International Exposure: Potential to work in various countries and become part of a global family.

• Diverse and Inclusive Culture: Commitment to equality, diversity, and inclusion in the workplace.

Working Hours:

• The standard working hours are approximately 40 hours per week, typical for a full-time position in Spain. Specific daily schedules will be confirmed during the hiring process.

📝 Enhancement Note: The salary estimate is based on typical entry-level graphic designer salaries in Madrid, Spain. The benefits listed are directly from the job description and tailored to highlight their value for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality (Hotels and Tourism)

Company Size: Large (Over 10,000 employees globally)

Founded: 1956 (Melia Hotels International is a well-established global hospitality company.)

Team Structure:

• Creative Services Team: This role sits within the "Creative Services" department, which is described as a "multi-brand team designed to provide services to hotels and centralize back-of-the-house tasks for operational teams."

• Reporting Structure: The Graphic Designer & Digital Content specialist will likely report to a Creative Services Manager or a similar lead who oversees the team's operations and output.

• Cross-functional Collaboration: The role requires significant collaboration with hotel operational teams, marketing departments, and potentially brand management teams to fulfill service requests and ensure brand alignment.

Methodology:

• Service-Oriented Operations: The team functions as an internal service provider to Melia's hotel portfolio, emphasizing efficiency, quality, and responsiveness in fulfilling requests.

• Brand Consistency Focus: A core methodology is the strict adherence to brand guidelines across all creative output to maintain a unified and professional image for each hotel brand.

• Process-Driven Workflow: The use of "established tools" for managing requests implies a structured, process-driven approach to creative production and delivery.

Company Website: https://www.melia.com/

📝 Enhancement Note: Melia Hotels International's large size and global presence mean that operations roles often involve managing complex workflows and serving a diverse set of internal clients (the hotels). The "back of the house" mention suggests a focus on operational efficiency and support functions.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific design software, digital content creation, or print production.

• Brand Expertise: Develop a comprehensive understanding of different hotel brand identities within the Melia portfolio.

• Project Management: Potential to grow into roles managing more complex creative projects or overseeing the request management process for the team.

• Cross-functional Mobility: Experience in a central services department can open doors to roles in marketing, brand management, or operations at other levels within Melia.

• Leadership Potential: With proven performance and development, opportunities for team lead or supervisory roles within Creative Services may arise.

📝 Enhancement Note: The growth path in operations roles often involves moving from execution to process management and strategic contribution. This entry-level role provides a foundation for understanding operational efficiency within a creative context.

🌐 Work Environment

Office Type:

Office Location(s):

Workspace Context:

• Collaborative Environment: As part of the Creative Services team, the workspace will likely foster collaboration with fellow designers and creative professionals.

• Tools and Technology: Access to necessary design software (Adobe Creative Suite) and hardware will be provided. The role also involves using internal request management tools.

• Team Interaction: Regular interaction with team members and cross-functional stakeholders from hotel operations is expected, facilitating a dynamic work environment.

Work Schedule:

• The role is full-time, with an estimated 40 working hours per week. The schedule is likely standard business hours, but flexibility may be available depending on team needs and company policy.

📝 Enhancement Note: The on-site requirement implies a need for consistent presence and immediate collaboration, which is typical for operational roles that require direct interaction and access to company resources.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio to assess design skills and alignment with basic requirements.

• Technical Assessment/Portfolio Review: Candidates will likely present their portfolio to demonstrate their design capabilities, understanding of brand guidelines, and ability to execute various types of creative assets. This may include a practical design test or case study.

• Behavioral/Situational Interviews: Questions will focus on teamwork, problem-solving, organizational skills, and service orientation. Expect questions related to managing multiple requests, handling feedback, and working under pressure.

• Cultural Fit Assessment: Interviews will assess alignment with Melia's values, such as equality, diversity, and service excellence ("Very Inspiring People").

• Final Interview: Potentially with a senior member of the Creative Services team or department head.

Portfolio Review Tips:

• Curate Strategically: Select 5-8 of your strongest projects that best showcase your skills relevant to the job description (e.g., signage, menus, digital content, presentations).

• Highlight Brand Adaptation: Clearly explain your process and rationale for adapting designs to meet specific brand guidelines or client needs.

• Showcase Process: For a couple of key projects, briefly describe your design process from brief to final delivery, including any challenges overcome.

• Quantify Impact (if possible): If a project had a measurable impact (e.g., increased engagement, improved clarity), mention it.

• Prepare for Digital Presentation: Be ready to share your portfolio digitally (e.g., PDF, online portfolio link) and walk the interviewer through it verbally.

• Address Operational Aspects: Be prepared to discuss how you manage your time, handle multiple requests, and collaborate with others.

Challenge Preparation:

• Design Challenge: You might be given a small design task to complete within a set timeframe, simulating a real work request. Focus on adhering to any provided brand guidelines and delivering a polished result.

• Process Scenario: Be ready to discuss how you would handle a scenario involving conflicting requests, tight deadlines, or difficult feedback from an internal client.

📝 Enhancement Note: For operational roles that involve creative execution, the interview process often blends technical assessment with behavioral and process-oriented questions to gauge efficiency, collaboration, and adherence to standards.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Essential for graphic design. Proficiency in Photoshop, Illustrator, and InDesign is explicitly required.

• Microsoft Office Suite: Required for general tasks, including presentation creation (PowerPoint).

Analytics & Reporting:

CRM & Automation:

• Request Management Tools: The job mentions "established tools" for managing hotel requests. Candidates familiar with any form of ticketing, CRM, or project management software (e.g., Jira, Asana, internal company systems) will have an advantage in understanding workflow management.

📝 Enhancement Note: The emphasis on Adobe Creative Suite and Microsoft Office is standard for design roles. The mention of "established tools" for request management is a key indicator of the operational system within which this role functions.

👥 Team Culture & Values

Operations Values:

• Service Excellence: A strong commitment to providing high-quality service to internal clients (hotels), ensuring their needs are met efficiently and effectively. This aligns with the "service orientation" requirement.

• Brand Integrity: Upholding and meticulously applying brand guidelines to maintain a consistent and professional image for all Melia brands.

• Teamwork and Collaboration: Working harmoniously with colleagues in the Creative Services team and across different departments.

• Proactivity and Initiative: Taking ownership of tasks, anticipating needs, and contributing to workflow improvements.

• Diversity and Inclusion: Embracing Melia's commitment to equality and diversity, fostering an inclusive work environment.

Collaboration Style:

• Internal Client Focus: The team operates as a service provider, so collaboration is geared towards understanding and fulfilling the needs of hotel operations.

• Process-Oriented: Collaboration likely involves structured communication channels for requests, feedback, and project updates.

• Cross-Functional Integration: Working closely with various departments requires clear communication and the ability to translate diverse needs into creative solutions.

📝 Enhancement Note: Melia's stated values of "Very Inspiring People," equality, diversity, and sustainability are likely embedded in the team's day-to-day operations and interactions, influencing how individuals collaborate and approach their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Brand Identities: Juggling design requirements for a diverse portfolio of hotel brands, each with its own distinct identity and guidelines.

• Balancing Creativity with Constraints: Delivering innovative and visually appealing designs while strictly adhering to corporate brand standards and operational requirements.

• High Volume of Requests: Efficiently managing and fulfilling a potentially large volume of design requests from numerous hotels within set timelines.

• Stakeholder Management: Effectively communicating with and managing expectations of various internal clients (hotel managers) who may have different design preferences or urgent needs.

• Adapting to Evolving Digital Platforms: Staying current with trends and best practices for digital content creation across various screen sizes and platforms.

Learning & Development Opportunities:

• Advanced Design Software Training: Opportunities to deepen expertise in Adobe Creative Suite or explore new design tools.

• Brand Management Fundamentals: Gaining a deeper understanding of brand strategy and how design contributes to brand equity within the hospitality sector.

• Project Management Skills: Developing skills in managing project timelines, resources, and client communications through practical experience.

• Digital Design Trends: Learning about the latest in digital content creation, user experience (UX) for digital displays, and motion graphics.

• Industry Exposure: Potential exposure to global marketing and operational strategies within the hospitality industry.

📝 Enhancement Note: Operational challenges in creative roles often stem from balancing creative freedom with process adherence and stakeholder demands, which are excellent areas for skill development.

💡 Interview Preparation

Strategy Questions:

• Operations & Strategy: "Describe a time you had to adapt a design to very strict brand guidelines. What was your process?" "How would you prioritize multiple urgent design requests from different hotels?" "How do you ensure your designs effectively communicate the intended message for a specific hotel brand?"

• Collaboration & Stakeholder Management: "How do you handle feedback on your designs, especially if you disagree with it?" "Describe your experience working with internal clients or operational teams. How do you ensure clear communication?" "Tell me about a project where you collaborated with other departments to achieve a common goal."

• Problem-Solving & Efficiency: "Imagine a hotel requests a design that conflicts with brand standards. How would you address this?" "How do you ensure the efficiency and accuracy of your design work, particularly when preparing files for print or digital deployment?"

Company & Culture Questions:

• "What do you know about Melia Hotels International and its brands?" "How do you see yourself contributing to Melia's commitment to diversity and inclusion?" "What does 'Very Inspiring People' mean to you in a professional context?"

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, explain the brief, your role, your design process, the tools used, the challenges you faced, and the outcome.

• Emphasize Brand Adherence: Clearly articulate how you ensured brand consistency and alignment with Melia's standards.

• Demonstrate Operational Awareness: Be ready to discuss how you managed your time, handled feedback, and ensured timely delivery.

• Highlight Technical Skills: Point out specific aspects of your work that showcase your mastery of design software and preparation for various outputs.

📝 Enhancement Note: Interview preparation for operations-adjacent roles should focus on demonstrating not just technical skill but also process understanding, problem-solving abilities, and collaboration effectiveness.

📌 Application Steps

To apply for this operations-focused creative position:

• Submit your application through the provided link on the Melia Careers portal.

• Portfolio Customization: Ensure your portfolio prominently features examples relevant to the job description, such as signage, menus, presentations, and digital content. Tailor your portfolio to highlight your ability to work within established brand guidelines.

• Resume Optimization: Update your resume to emphasize keywords from the job description, including "Graphic Design," "Digital Content," "Adobe Creative Suite," "Brand Guidelines," "Request Management," and "Service Orientation." Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, how you handle feedback, and your ability to manage multiple tasks and stakeholders. Prepare to walk through your portfolio with confidence, highlighting your operational approach to creative execution.

• Company Research: Thoroughly research Melia Hotels International, its various brands, and its company values. Understand their commitment to service, diversity, and sustainability to better align your responses during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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