Framer Part-Time

📍 Job Overview

Job Title: Framer Part-Time

Company: Michaels Stores

Location: Edmonton, Alberta, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Design & Sales

Date Posted: April 29, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences through custom framing solutions, directly impacting customer satisfaction and store sales.

• Responsibilities include building strong customer relationships, understanding their needs, and translating them into high-quality, custom-designed framing projects.

• The position requires proficiency in operating framing equipment and adhering to standard operating procedures to ensure consistent quality and efficient production.

• It involves contributing to overall store operations, including merchandising, inventory management, and maintaining a safe, clean, and welcoming environment for customers.

📝 Enhancement Note: While the provided job title is "Framer Part-Time," the description indicates a significant customer-facing and sales component, suggesting a blend of skilled craft and retail sales. The emphasis on "Elevated ABC Deliver" and "personal designer" points to a consultative sales approach within the custom framing department. This role is not purely operational but involves direct revenue generation through creative sales.

📈 Primary Responsibilities

• Customer Engagement & Consultative Sales:

  • Build and nurture customer relationships by actively listening to their needs and preferences for custom framing projects.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers and guide them through the custom framing design process, acting as a personal designer.
  • Effectively present framing options, materials, and design concepts to meet customer expectations and drive sales.

• Custom Framing Production & Quality Assurance:

  • Execute custom framing orders with a high degree of craftsmanship, ensuring adherence to design specifications and quality standards.
  • Operate specialized framing equipment, including mat cutters, saws, and assembly tools, safely and efficiently.
  • Ensure all framing projects are completed on time and meet or exceed customer expectations for quality and presentation.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, ensuring it is well-merchandised and appealing to customers.
  • Assist with inventory management tasks, including receiving, stocking, and replenishment of framing supplies and merchandise.
  • Adhere to Standard Operating Procedures (SOPs) and company programs related to store operations, safety, and shrink reduction.

• Customer Service & Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to their creative needs.

  • Support the execution of Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store initiatives, as required.

  • Operate the cash register accurately and efficiently, handling cash, credit, and other payment methods according to established standards.

📝 Enhancement Note: The responsibilities clearly delineate between direct customer interaction for sales and design, hands-on production work, and general store operational support. The emphasis on "Elevated ABC Deliver" and acting as a "personal designer" highlights a consultative sales approach, which is a key differentiator for this role beyond basic framing duties.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in a customer-facing role, preferably in a retail or service-oriented environment, demonstrating a comfort level with client interaction and sales.

Required Skills:

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions with a positive and helpful attitude.

• Custom Framing Proficiency: Ability to operate framing equipment (e.g., mat cutters, saws) and glass cutters safely and effectively.

• Basic Technical Aptitude: Possess basic computer skills for tasks such as order entry or system navigation, and basic measuring skills for accurate framing.

• Sales Acumen: Demonstrated ability to sell products and/or services, with a focus on consultative selling and understanding customer desires.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs), company policies, and safety programs.

Preferred Skills:

• Retail Sales Experience: Previous experience in a retail setting, particularly in departments involving custom services or product sales.

• Design Sensibility: An eye for design and an understanding of aesthetic principles that can be applied to custom framing solutions.

• Merchandising Skills: Ability to maintain visually appealing product displays and ensure adequate stock levels.

• Cash Handling Proficiency: Experience operating a cash register and managing financial transactions accurately.

📝 Enhancement Note: The required skills emphasize a blend of interpersonal abilities (customer service, sales) and technical/craft skills (framing equipment operation, measuring). The preferred skills point towards candidates who can hit the ground running with established retail or sales experience, making them immediately valuable in driving revenue and customer satisfaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are strongly encouraged to prepare examples of their work and experiences that demonstrate the required skills.

• Case Studies of Customer Solutions: Be ready to discuss specific instances where you helped a customer find the perfect framing solution, highlighting your consultative approach and problem-solving skills.

• Quality of Work Examples: Showcase your attention to detail and craftsmanship, perhaps through personal projects or past work that illustrates precision and aesthetic judgment.

• Process Improvement Contributions: If applicable, be prepared to share instances where you identified an opportunity to improve a process (e.g., workflow in a framing shop, customer service interaction) and the positive outcome.

• Sales Achievement Examples: Quantify your sales successes where possible, demonstrating your ability to meet or exceed sales targets through effective customer engagement and product knowledge.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their ability to learn and consistently apply established operational processes.

• Familiarity with workflow design and optimization principles, even if informal, can be beneficial when discussing how to manage framing orders efficiently.

• Experience with performance measurement or feedback mechanisms, such as tracking personal sales or production targets, is valuable.

📝 Enhancement Note: For a role like this, a traditional "portfolio" might not be expected, but a "portfolio of experience" is crucial. Candidates should prepare to speak concretely about their past work, framing projects, sales achievements, and customer service successes as if they were presenting case studies. This involves articulating the process they followed, the challenges faced, and the positive results achieved.

💵 Compensation & Benefits

Salary Range:

• Based on part-time retail roles in Edmonton, Alberta, Canada, with an emphasis on skilled craft and sales, a typical hourly wage could range from CAD $16.00 to CAD $20.00. This estimate considers the need for specialized skills in framing, customer consultation, and sales, alongside general retail responsibilities.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance coverage.

• Paid Time Off (PTO): Accrued paid leave for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, highly valuable for creative individuals.

• Retirement Savings Plan: Potential for employer-matched contributions to a savings plan (details may vary).

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include evenings, weekends, and early mornings. The description mentions adherence to SOPs and potential for 40 hours in a week, but as a part-time role, it will likely be less.

📝 Enhancement Note: The salary estimate is based on current market data for part-time retail positions in Edmonton that require specialized skills (framing) and involve sales responsibilities. The benefits listed are directly from the provided data and are quite comprehensive for a part-time role, which is a significant draw for potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer focused on arts, crafts, custom framing, and seasonal decor.

Company Size: Over 1,300 stores across North America, indicating a large, established retail organization with significant operational infrastructure.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established processes and a strong brand presence.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Store Manager or an Assistant Manager, with direct supervision potentially from a Framing Department Manager or a Sales Team Lead.

• Cross-Functional Collaboration: Collaboration will occur with fellow store associates (e.g., cashiers, floor staff) for general store operations, truck unloads, and customer assistance. There will also be direct interaction with customers as the primary point of contact for custom framing services.

• Specialized Function: The role is specialized within the custom framing department, requiring a focus on design, production, and sales within that specific area.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, as indicated by "Elevated ABC Deliver" and the "personal designer" role.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of sales, production, and operational tasks.

• Quality Production: Focus on delivering high-quality custom framing solutions on time.

• Teamwork & Safety: Encouragement of positive interactions, respect, and active participation in safety and shrink reduction programs.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: The company culture appears to value creativity, customer engagement, and operational efficiency. The emphasis on SOPs suggests a structured environment, while the "fuel the joy of creativity" mission highlights a passion for the arts and crafts industry. The size of the company means opportunities for learning established retail practices and potentially interacting with diverse customer needs.

📈 Career & Growth Analysis

Operations Career Level: This role is generally considered an entry-level to early-career position within retail operations and sales. It provides foundational experience in customer service, sales, and specialized craft production.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with functional guidance from a Framing Department Lead or Sales Supervisor.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing high-quality, personalized design services. Their efficiency in production and customer service also affects overall store operational flow and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design principles, and advanced framing materials.

• Sales Development: Progress into roles with higher sales targets or broader product lines, potentially becoming a senior framer or sales specialist.

• Leadership Potential: With demonstrated success, potential to move into supervisory roles such as Assistant Manager or Department Manager, overseeing teams and operations.

• Cross-Departmental Experience: Opportunity to gain experience in other store departments, broadening retail operational knowledge.

• Continuous Learning: Access to company training programs, including those for advanced framing, sales techniques, and management skills.

📝 Enhancement Note: For a part-time role, the primary growth path is within the store environment, focusing on skill acquisition and performance. The "0-2 Years" experience level suggests that this role is designed for individuals starting out or looking to gain specific experience in custom framing and retail sales. The company's size offers a structured environment for learning and potential advancement.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring interaction with a diverse clientele.

Office Location(s): The position is located at the Michaels store at 13703 42nd St NW, Edmonton, Alberta, Canada.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct engagement with customers in the store and the dedicated framing consultation area.

• Production Area: A dedicated frame shop equipped with specialized tools like glass cutters and heat presses, requiring a focus on safety and precision.

• Stock Rooms: Some stock room areas may not be climate-controlled, requiring adaptability.

• Collaborative Environment: Works closely with other store team members, fostering a team-oriented atmosphere.

• Technology: Basic computer systems for sales transactions and potentially order management.

Work Schedule:

• Part-time hours, with flexibility required to work nights, weekends, and early mornings as dictated by store operating hours and business needs. The role is on-site.

📝 Enhancement Note: The work environment is typical of a retail setting but with the added complexity of a specialized craft area (the frame shop). Candidates should be comfortable with a fast-paced, customer-interactive setting, as well as the hands-on nature of framing production, including potential exposure to materials and equipment specific to the craft.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview at the store, potentially including a tour of the framing area. This stage will assess customer service skills, communication, and enthusiasm for the role.

• Skills Assessment/Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to a customer consultation scenario. They may also be asked about their understanding of operating framing equipment.

• Situational Questions: Expect questions about how you would handle specific customer interactions, sales scenarios, or operational challenges (e.g., dealing with a difficult customer, managing multiple framing orders simultaneously).

• Final Interview/Offer: A final discussion, potentially with the Store Manager, to confirm fit and extend an offer.

Portfolio Review Tips:

• Prepare Visual Examples: While not a formal portfolio, bring photos of custom framing projects you've completed (personal or professional), or examples of your artistic/craft skills.

• Articulate Your Process: For any project or customer interaction you discuss, be ready to explain:

  • The customer's initial need or request.
  • Your approach to consultation and design.
  • The materials and techniques used.
  • Any challenges encountered and how you overcame them.
  • The final outcome and customer satisfaction.

• Quantify Sales & Production: If you have sales experience, be prepared to discuss targets met or exceeded, or the volume/complexity of projects you've handled.

• Highlight Customer Service Philosophy: Be ready to describe your approach to providing excellent customer service and building rapport.

Challenge Preparation:

• Scenario-Based Questions: Practice answering questions like: "A customer wants to frame a valuable piece of art but is on a tight budget. How would you help them?" or "How would you handle a situation where a framing order is delayed?"

• Product Knowledge: While not expected to be an expert initially, show enthusiasm for learning about different framing materials, matting options, and glass types.

• Operational Awareness: Demonstrate an understanding of the importance of safety, accuracy, and efficiency in a retail and production environment.

📝 Enhancement Note: The interview process will likely be practical and hands-on, assessing not just theoretical knowledge but also practical aptitude and customer interaction skills. Candidates should prepare to "show, don't just tell," by having concrete examples of their work and experiences ready.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, saws, assembly tools, potentially a heat press for specific framing applications. Proficiency or ability to learn these is essential.

• Glass Cutter: A fundamental tool for custom framing.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Basic Computer Skills: For point-of-sale (POS) systems, potentially order management software, and internal communication.

Analytics & Reporting:

• POS System: Used for sales transactions, potentially tracking sales performance by associate and department.

• Inventory Management Systems: May be used to track stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and potentially a system for tracking customer preferences or past orders, though it might be less formal than a dedicated CRM software.

• Point of Sale (POS) System: The primary interface for customer transactions and sales data capture.

📝 Enhancement Note: The technology stack is relatively basic, focusing on specialized tools for framing and standard retail systems. The emphasis is on manual dexterity and the ability to learn and operate physical equipment safely and effectively, rather than complex software.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.

• Creativity & Passion: Embracing the joy of creativity and contributing to customers' artistic endeavors.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing work.

• Teamwork & Respect: Collaborating positively with colleagues and treating everyone with respect.

• Integrity & Accountability: Adhering to company policies, safety standards, and ethical practices.

• Efficiency & Productivity: Striving for timely completion of tasks and meeting sales/production goals.

Collaboration Style:

• Customer-Centric Collaboration: Working with customers to co-create framing solutions.

• In-Store Teamwork: Supporting fellow associates to ensure smooth store operations and a positive shopping experience for all customers.

• Process Adherence: Following established procedures to ensure consistency and quality across the team.

• Communication: Open communication about order status, material needs, and customer feedback.

📝 Enhancement Note: The company culture strongly aligns with its mission of "fueling the joy of creativity." This translates into a work environment that values artistic expression, customer engagement, and a supportive team dynamic. The emphasis on "all Team Members and all customers" suggests an inclusive and service-oriented culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales, Production, and Service: Effectively managing time to consult with customers, create custom frames, and handle general store duties.

• Meeting Diverse Customer Needs: Adapting to a wide range of artistic styles, budgets, and framing requirements.

• Learning Technical Skills: Mastering the operation of framing equipment and understanding various framing techniques and materials.

• Handling High Volume: Managing peak seasons or busy periods efficiently while maintaining quality and customer satisfaction.

• Working with Glass: The inherent risks associated with handling glass and sharp tools require constant vigilance and adherence to safety protocols.

Learning & Development Opportunities:

• Framing Mastery: Becoming an expert in custom framing techniques, design, and materials through on-the-job training and potentially specialized workshops.

• Sales & Customer Consultation Skills: Developing advanced consultative selling techniques and building strong customer rapport.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store management, inventory control, and visual merchandising within a large retail chain.

• Industry Trends: Staying updated on art, design, and framing trends to better serve customers.

• Career Advancement: Potential for progression into leadership roles within the store environment.

📝 Enhancement Note: The challenges are typical for a role that combines skilled craft with customer interaction and sales. The growth opportunities are significant for someone looking to build a career in retail, especially within a specialized department like custom framing.

💡 Interview Preparation

Strategy Questions:

• Customer Needs Assessment: "A customer brings in a sentimental item they want to frame but isn't sure about the style. How would you approach this consultation to help them find the perfect solution?" (Focus on active listening, asking clarifying questions, and presenting options.)

• Sales & Upselling: "How would you recommend additional services or premium materials to a customer to enhance their framing project, without being pushy?" (Focus on value-added suggestions based on customer needs.)

• Problem-Solving & Quality: "Imagine a customer is unhappy with the final framing of their artwork. What steps would you take to address their concerns and ensure their satisfaction?" (Focus on empathy, de-escalation, and finding a resolution.)

• Operational Efficiency: "How would you prioritize your tasks if you had a framing order deadline approaching, while also needing to assist customers on the sales floor and restock inventory?" (Focus on time management, prioritization, and communication.)

Company & Culture Questions:

• "Why Michaels?" Be prepared to articulate what attracts you to Michaels, its mission, and the specific role of a Framer.

• "What does 'fueling the joy of creativity' mean to you?" Connect this to your personal interests or customer interactions.

Portfolio Presentation Strategy:

• Showcase Your Best Work: Have 2-3 examples of framing projects (your own or from previous roles) that demonstrate quality, design, and problem-solving.

• Tell the Story: For each example, clearly explain the customer's need, your design process, the materials used, and the successful outcome.

• Quantify Impact: If possible, mention the value of the sale, the complexity of the piece, or positive customer feedback received.

• Demonstrate Enthusiasm: Show genuine passion for art, design, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service skills, sales aptitude, creative thinking, and a willingness to learn and adhere to company processes. Concrete examples are key to showcasing your capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, manual dexterity, experience with tools or craft, and your ability to follow procedures. Use keywords from the job description such as "customer service," "custom framing," "sales," "merchandising," and "operations."

• Portfolio Preparation: Gather photos of framing projects or examples of your creative/craft work. Prepare to discuss 2-3 specific examples in detail, focusing on customer interaction, design process, and successful outcomes.

• Interview Practice: Rehearse answers to common interview questions, focusing on behavioral and situational scenarios related to customer service, sales, and problem-solving. Practice articulating your passion for creativity and your understanding of Michaels' mission.

• Company Research: Familiarize yourself with Michaels' products, services, and company mission. Understand the role of the framing department within the larger retail context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---