ESaaS - SFDC - Lightning UI & JavaScript Development

📍 Job Overview

Job Title: ESaaS - SFDC - Lightning UI & JavaScript Development

Company: Zensar

Location: Pune, Maharashtra, India

Job Type: Full-Time

Category: Revenue Operations / Sales Operations / GTM Technology

Date Posted: 2026-05-05T09:50:00

Experience Level: 10+ Years

Remote Status: Remote OK

🚀 Role Summary

• Lead the design, development, and implementation of scalable customer service solutions on the Salesforce platform, focusing on Service Cloud.

• Drive high-quality delivery of omni-channel solutions, case management, and customer support initiatives.

• Leverage deep expertise in Salesforce Service Cloud, Lightning UI, and JavaScript to architect robust and efficient technical solutions.

• Provide strong technical leadership and hands-on development to a team of Salesforce professionals.

• Contribute to Zensar's "experience-led everything" philosophy by engineering impactful digital solutions for enterprise clients.

📝 Enhancement Note: The job title indicates a strong focus on technical development within the Salesforce ecosystem, specifically Service Cloud. The "ESaaS" prefix likely refers to "Enterprise as a Service," suggesting a focus on cloud-based enterprise solutions. The role of "Technical Lead" implies a blend of hands-on coding and team guidance, aligning with a senior operations technology or GTM systems role. The location in Pune, India, is a significant tech hub, and Zensar's description highlights a global presence and a strong emphasis on client-focused digital experiences, which are crucial for GTM operations.

📈 Primary Responsibilities

• Design and architect end-to-end Salesforce Service Cloud solutions, ensuring scalability, reliability, and alignment with business objectives.

• Develop custom components, features, and integrations using Lightning UI and JavaScript to enhance customer service functionalities.

• Lead and mentor a team of developers and administrators in best practices for Salesforce Service Cloud development and configuration.

• Collaborate with stakeholders to gather requirements, define technical specifications, and translate business needs into actionable development plans.

• Oversee the implementation and deployment of Service Cloud modules, including case management, knowledge base, and omni-channel communication channels.

• Troubleshoot and resolve complex technical issues, ensuring optimal performance and user experience of the Salesforce platform.

• Drive innovation by staying abreast of new Salesforce features and technologies, and evaluating their potential application to improve customer service operations.

• Implement and maintain robust data management and security protocols within the Salesforce Service Cloud environment.

• Contribute to the continuous improvement of development processes, coding standards, and deployment pipelines.

• Support the integration of Service Cloud with other enterprise systems to create a unified customer view and streamline workflows.

📝 Enhancement Note: While the raw description is light on specific responsibilities, the title "Service Cloud Technical Lead" and the mention of "design, build, and lead scalable customer service solutions" strongly suggest a hands-on technical leadership role. The emphasis on "customer support, case management, and omni-channel solutions" points towards a focus on the customer-facing aspects of GTM, often managed by RevOps or Sales Ops teams responsible for CRM and customer engagement platforms. The phrase "experience-led everything" and the mention of "digital solutions and experiences" hint at a strategic role in enhancing customer journeys through technology.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Experience:

• Minimum of 10-15 years of progressive experience in Salesforce development and technical leadership roles.

• Proven track record of successfully designing, developing, and deploying complex Salesforce solutions, with a significant focus on Service Cloud.

Required Skills:

• Salesforce Service Cloud Expertise: Deep understanding of Service Cloud functionalities, including case management, entitlements, service level agreements (SLAs), omni-channel routing, and self-service portals.

• Lightning Component Framework: Proficiency in developing custom UI components using Aura and LWC (Lightning Web Components).

• JavaScript Development: Strong command of JavaScript, including modern ES6+ features, for front-end and back-end development (e.g., Apex triggers, classes).

• Technical Leadership: Ability to guide, mentor, and manage a technical team, foster collaboration, and ensure delivery of high-quality solutions.

• API Integration: Experience with Salesforce APIs (REST, SOAP) for integrating Service Cloud with external systems.

• Apex Development: Proven ability to write efficient and robust Apex code, including triggers, classes, and batch jobs.

• Salesforce Architecture: Understanding of Salesforce's multi-tenant architecture, security models, and best practices for scalable solution design.

Preferred Skills:

• Salesforce Certifications: Certified Platform Developer I & II, Certified Service Cloud Consultant, Certified Application Architect.

• Agile Methodologies: Experience working in Agile/Scrum development environments.

• CI/CD Pipelines: Familiarity with continuous integration and continuous deployment tools and practices for Salesforce.

• SOQL/SOSL: Advanced proficiency in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL).

• Experience Cloud: Knowledge of building customer-facing portals and communities.

• ETL Tools: Experience with data migration and integration tools.

📝 Enhancement Note: The requirement for 10+ years of experience, coupled with "Technical Lead" and specific development skills (Lightning UI, JavaScript, Apex), positions this role as a senior individual contributor or team lead within a technology function supporting GTM or customer success operations. The emphasis on Service Cloud is key, indicating a specialization within the Salesforce ecosystem. The "ESaaS" in the title suggests a focus on delivering solutions as a service, which is a common model in modern GTM operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Study Documentation: Detailed case studies showcasing successful Salesforce Service Cloud implementations, highlighting problem statements, solution design, development efforts, and measurable business outcomes.

• Code Samples: Examples of well-structured, efficient, and maintainable Apex, JavaScript, and Lightning component code.

• Architecture Diagrams: Visual representations of Salesforce solutions designed, illustrating data models, integration flows, and component interactions.

• Proof of Impact: Quantifiable metrics demonstrating the ROI, efficiency gains, or user experience improvements achieved through developed solutions (e.g., reduced case resolution time, increased customer satisfaction scores, improved agent productivity).

Process Documentation:

• Workflow Design: Documentation of designed customer service workflows, including case routing, escalation paths, and omni-channel engagement strategies.

• Technical Specifications: Comprehensive documentation of technical designs, development approaches, and integration specifications for Salesforce solutions.

• Best Practices Guides: Creation and adherence to internal best practices for Salesforce development, code reviews, and deployment processes.

• System Configuration Documentation: Detailed records of Service Cloud configurations, custom objects, fields, validation rules, and automation.

📝 Enhancement Note: For a technical lead role focused on Salesforce Service Cloud, a portfolio is crucial. It should not only showcase technical prowess but also the ability to translate business needs into functional, scalable solutions. Demonstrating an understanding of process optimization within customer service workflows is as important as the coding skills themselves. This aligns with the broader goals of Revenue Operations and GTM technology, which aim to streamline customer journeys and improve efficiency.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: ₹2,000,000 - ₹4,000,000 per annum.

• Explanation: This estimate is based on industry benchmarks for experienced Technical Leads with 10-15 years of experience in Salesforce development in Pune, India. Factors considered include the specialized skills in Service Cloud, Lightning UI, and JavaScript, as well as the leadership responsibilities. This range can fluctuate based on the candidate's specific certifications, proven track record, and the overall compensation strategy of Zensar for senior technical roles.

Benefits:

• Comprehensive Health Insurance: Coverage for medical, dental, and vision for employees and their dependents.

• Retirement Savings Plans: Contributions to provident funds or similar retirement schemes as per Indian regulations.

• Paid Time Off: Generous vacation days, sick leave, and public holidays.

• Professional Development: Opportunities for continuous learning, training, certifications, and attending industry conferences.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Employee Assistance Program: Support services for personal and professional well-being.

• Global Mobility Opportunities: Potential to work on international projects or at Zensar's global offices.

Working Hours:

• Standard working hours are typically 40 hours per week.

• Flexibility may be offered based on project needs and team collaboration requirements, with potential for remote work.

📝 Enhancement Note: Salary for a Technical Lead with 10+ years of specialized Salesforce experience in Pune would command a premium. The provided range reflects senior-level compensation in the Indian IT market for such expertise. Benefits should align with standard corporate offerings for a company of Zensar's size and global reach, emphasizing professional growth and well-being, which are critical for attracting and retaining top operations talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Digital Transformation, Enterprise Solutions. Zensar operates within a competitive landscape focused on helping enterprises leverage digital technologies to enhance customer experiences and operational efficiency. The "experience-led everything" approach positions them at the forefront of digital innovation.

Company Size: 10,000+ Employees. This signifies a large, established organization with a global footprint, offering stability, diverse career paths, and resources for large-scale projects.

Founded: Zensar Technologies was established in 1991. This long history indicates a mature company with deep industry knowledge and a proven ability to adapt to technological shifts.

Team Structure:

• Operations Technology Team: Likely a dedicated team within Zensar focused on delivering Salesforce solutions and other digital transformations for clients. This team would comprise architects, developers, administrators, business analysts, and project managers.

• Reporting Structure: As a Technical Lead, you would likely report to a Salesforce Practice Lead, Engineering Manager, or a Senior Program Manager, overseeing a team of developers and potentially collaborating closely with Solution Architects and Business Analysts.

• Cross-functional Collaboration: This role requires extensive collaboration with client-side stakeholders (business leaders, IT departments, end-users) and internal Zensar teams (sales, consulting, delivery management) to ensure successful project outcomes.

Methodology:

• Agile/Scrum: Zensar's focus on digital solutions and client delivery suggests a strong adoption of Agile methodologies for project management and development.

• DevOps Practices: With a focus on "engineering digital solutions," DevOps principles for continuous integration, continuous delivery, and automated testing are likely employed.

• Client-Centric Design: The "experience-led everything" and "ONE with Client" values emphasize a user-centric and client-focused approach to solution design and delivery.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Zensar's positioning as an "experience-led" digital solutions provider means this role is not just about technical execution but about enabling transformative customer experiences through technology. The company's scale and RPG Group affiliation suggest a structured but dynamic environment. The emphasis on client focus and collaboration is paramount for GTM technology roles.

📈 Career & Growth Analysis

Operations Career Level: Senior Technical Lead / Principal Developer. This role represents a significant step beyond a senior developer, involving architectural design, team leadership, and strategic input into solution development. It's a critical position for driving complex GTM technology initiatives.

Reporting Structure: Reporting to a senior management figure within the Salesforce practice or a program director, with direct oversight of development teams. This structure allows for strategic alignment and direct impact on project success.

Operations Impact: This role directly impacts client revenue and customer satisfaction by designing and delivering high-performance, scalable Salesforce Service Cloud solutions. Effective implementation of these solutions can lead to improved lead conversion, faster sales cycles, enhanced customer retention, and increased customer lifetime value through superior service experiences.

Growth Opportunities:

• Architectural Specialization: Transition into a Salesforce Solution Architect or Enterprise Architect role, focusing on broader system design and strategy.

• Management Track: Move into a management role, leading larger teams, practice areas, or delivery units within Zensar.

• Consulting Leadership: Develop expertise in client-facing consulting, advising enterprises on digital transformation and Salesforce strategy.

• Product Development: Contribute to the development of Zensar's proprietary accelerators or solutions built on the Salesforce platform.

• Cross-Platform Expertise: Expand skill set to include other Salesforce clouds (Sales, Marketing, Commerce) or complementary technologies.

📝 Enhancement Note: A Technical Lead role at Zensar offers a clear path for career progression within the Salesforce ecosystem and broader digital transformation consulting. The emphasis on client success and revenue enablement through technology aligns perfectly with GTM operations career trajectories. Growth opportunities are substantial, ranging from deep technical specialization to leadership and strategic consulting.

🌐 Work Environment

Office Type: Zensar operates multiple global offices, and while this role is listed as "Remote OK," it implies a hybrid approach is possible with access to well-equipped office spaces in Pune. These offices are designed to foster collaboration and innovation.

Office Location(s): Plot No. 4, MIDC, Kharadi, Pune, Maharashtra, 411014, India. Zensar also has numerous other international locations, indicating a global reach and potential for international project exposure.

Workspace Context:

• Collaborative Environment: Offices are likely designed to support team-based work, with meeting rooms, breakout areas, and common spaces to encourage interaction and knowledge sharing among developers, architects, and project teams.

• Technology & Tools: Access to robust IT infrastructure, development tools, and collaboration platforms necessary for advanced Salesforce development and remote work.

• Team Interaction: Regular team meetings, stand-ups, and project reviews, whether in-person or virtual, to ensure alignment and facilitate problem-solving.

Work Schedule:

• The standard 40-hour work week is typical, but flexibility is often provided for technical roles, especially those with remote work options.

• Project deadlines and client needs may require occasional extended hours, but Zensar's culture emphasizes work-life balance and well-being.

📝 Enhancement Note: The "Remote OK" status for this role in Pune is a significant advantage, offering flexibility. The company's description of its culture ("individuality is celebrated, growth is encouraged, and well-being is prioritized") suggests a supportive work environment that balances demanding project work with employee well-being. This is attractive for operations professionals who often work under pressure to drive revenue and efficiency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Recruiter call to assess basic qualifications, experience, and cultural fit.

• Technical Assessment: A coding challenge or technical interview focusing on JavaScript, Apex, Lightning components, and Salesforce Service Cloud concepts. This may involve a take-home assignment or a live coding session.

• Technical Lead Interview: In-depth discussion with a hiring manager or senior technical lead to evaluate architectural thinking, problem-solving skills, leadership capabilities, and experience with complex projects.

• Case Study Presentation: Candidates may be asked to present a portfolio case study demonstrating their approach to a challenging Service Cloud implementation or problem.

• Final Round: Discussion with senior leadership or HR to finalize terms and assess long-term fit with Zensar's values and culture.

Portfolio Review Tips:

• Showcase Impact: Focus on projects where you had a significant technical leadership role and can demonstrate quantifiable business impact (e.g., efficiency gains, cost savings, revenue uplift).

• Highlight Architecture: Clearly explain the architectural decisions made and why, demonstrating your understanding of scalability, security, and best practices.

• Code Quality: Present well-documented, clean, and efficient code examples. If possible, explain your coding standards and review processes.

• Problem-Solution Narrative: For each case study, clearly articulate the business problem, your proposed solution, the technical challenges faced, and how you overcame them.

• Tailor to Service Cloud: Emphasize your expertise in Salesforce Service Cloud, showcasing your understanding of its unique features and how you've leveraged them.

Challenge Preparation:

• Service Cloud Scenarios: Prepare for scenarios involving complex case management, omni-channel routing, knowledge base integration, and customer self-service.

• JavaScript & Apex: Brush up on advanced JavaScript concepts and common Apex patterns, including trigger frameworks, batch processing, and governor limits.

• Lightning Development: Review best practices for Aura components and Lightning Web Components, focusing on performance optimization and reusability.

• Leadership & Mentoring: Be ready to discuss your approach to leading teams, mentoring junior developers, and resolving technical conflicts.

📝 Enhancement Note: For a Technical Lead role, the interview process will heavily scrutinize technical depth, architectural acumen, and leadership potential. A strong, relevant portfolio is non-negotiable and should be meticulously prepared to articulate complex technical solutions and their business impact. The focus will be on how you've solved problems and delivered value through Salesforce Service Cloud.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Core development and configuration environment.

• Salesforce Service Cloud: Specific functionalities for customer service operations.

• Lightning Component Framework (Aura/LWC): For building modern user interfaces.

• Apex: Salesforce's proprietary programming language for backend logic.

• JavaScript (ES6+): For front-end and back-end development.

• SOQL/SOSL: For querying Salesforce data.

Analytics & Reporting:

• Salesforce Reports & Dashboards: For real-time performance monitoring and insights.

• Einstein Analytics (Tableau CRM): For advanced analytics and predictive insights within Salesforce.

• BI Tools (e.g., Tableau, Power BI): Potentially used for deeper data analysis and cross-platform reporting.

CRM & Automation:

• Salesforce CRM: The foundational CRM platform.

• Workflow Rules & Process Builder: For automating business processes within Salesforce.

• Flows: Advanced declarative automation tool for complex workflows.

• Integration Tools (e.g., Mulesoft, Informatica, Jitterbit): For connecting Salesforce with other enterprise systems.

📝 Enhancement Note: Proficiency in the Salesforce ecosystem, particularly Service Cloud, Lightning, Apex, and JavaScript, is paramount. The ability to leverage Salesforce's native automation and reporting tools, and potentially integrate with broader enterprise systems, is key for a role focused on delivering end-to-end solutions. Understanding how these tools contribute to operational efficiency and customer experience is critical.

👥 Team Culture & Values

Operations Values:

• Client Focus: Deeply understanding client needs and delivering solutions that drive tangible business value and enhance customer experiences. This aligns with Zensar's "ONE with Client" core value.

• Innovation & Excellence: Striving for continuous improvement, embracing new technologies, and delivering high-quality, scalable, and robust solutions.

• Collaboration & Teamwork: Working effectively within cross-functional teams, sharing knowledge, and supporting colleagues to achieve common goals.

• Integrity & Accountability: Taking ownership of responsibilities, delivering on commitments, and maintaining high ethical standards.

• Growth Mindset: Embracing learning opportunities, seeking feedback, and continuously developing skills to stay ahead in the rapidly evolving tech landscape.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with business stakeholders, product managers, and other technical teams to ensure alignment of technical solutions with business strategy.

• Agile & Iterative: Working in an iterative manner, with regular feedback loops and adaptions based on evolving requirements and project progress.

• Knowledge Sharing: Actively participating in code reviews, knowledge-sharing sessions, and mentoring to foster a learning culture within the team.

• Empowerment: Zensar's value of "Empowering" suggests an environment where individuals are trusted to make decisions and contribute to problem-solving.

📝 Enhancement Note: Zensar's stated values – "One Zensar, Nurturing, Empowering, and Client Focus" – are critical for understanding the cultural fit. For a Technical Lead role, demonstrating how you embody these values, particularly client focus and empowerment, will be important during the interview process. The emphasis on collaboration and a growth mindset is standard for successful tech teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Integrations: Integrating Salesforce Service Cloud with diverse legacy systems and modern applications can present significant technical hurdles.

• Scalability & Performance Tuning: Ensuring solutions remain performant and scalable as client data volumes and user bases grow requires careful architectural design and ongoing optimization.

• Evolving Salesforce Ecosystem: Keeping pace with the rapid release cycles and new features of the Salesforce platform demands continuous learning and adaptation.

• Stakeholder Management: Balancing the expectations of multiple stakeholders with varying priorities and technical understanding requires strong communication and negotiation skills.

• Legacy System Migration: Migrating complex functionalities from older systems to modern Salesforce solutions can be a challenging but rewarding endeavor.

Learning & Development Opportunities:

• Advanced Salesforce Certifications: Pursuing certifications such as Certified Application Architect, Certified Integration Architect, or specialized Service Cloud certifications.

• Leadership Training: Participating in leadership development programs offered by Zensar to hone management and strategic planning skills.

• Exposure to Diverse Industries: Working on projects for clients across various sectors provides broad industry knowledge and exposure to different business challenges.

• Emerging Technologies: Opportunities to work with AI, machine learning (Einstein), and advanced analytics within the Salesforce ecosystem.

• Mentorship Programs: Access to mentorship from senior architects and leaders within Zensar to guide career development.

📝 Enhancement Note: The challenges inherent in this role, particularly around complex integrations and performance, are typical for senior technical positions in the GTM technology space. These challenges are also excellent opportunities for professional growth and skill development, aligning with the "Nurturing" and "Empowering" values of Zensar.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the design of a complex Salesforce Service Cloud solution. What were the key architectural considerations, and what was the outcome?" (Focus on problem-solving, architecture, and impact)

• "How do you ensure your team adheres to coding best practices and maintains code quality in a fast-paced development environment?" (Focus on leadership, process, and quality control)

Company & Culture Questions:

• "How do you align technical solutions with business objectives, particularly in the context of customer experience and revenue enablement?" (Focus on business acumen and GTM alignment)

• "How have you embodied Zensar's values of 'Client Focus' and 'Empowering' in your previous roles?" (Focus on cultural fit and values demonstration)

Portfolio Presentation Strategy:

• Structure your narrative: For each project, clearly define the business problem, your role and responsibilities, the solution you designed and implemented, the technical challenges overcome, and the measurable business impact (e.g., improved efficiency, cost savings, revenue growth).

• Highlight technical depth: Be prepared to deep-dive into code snippets, architectural diagrams, and technical decisions, explaining the 'why' behind your choices.

• Emphasize leadership: Showcase instances where you led a team, mentored junior members, or influenced technical direction.

• Quantify results: Use specific metrics and data to demonstrate the value your work delivered.

• Engage with questions: Be ready to answer detailed questions about your projects and approach, demonstrating your problem-solving skills and thought process.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating a blend of deep technical expertise, strong leadership capabilities, and a clear understanding of how technology drives business outcomes, particularly in customer service and revenue generation. The portfolio presentation is your opportunity to tell a compelling story of your technical leadership and impact.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Oracle Cloud candidate portal via the provided link.

• Resume Optimization: Tailor your resume to highlight your 10+ years of experience in Salesforce development, specifically emphasizing your expertise in Service Cloud, Lightning UI, JavaScript, Apex, and technical leadership. Quantify achievements with metrics wherever possible.

• Portfolio Preparation: Compile a strong portfolio that includes detailed case studies of Salesforce Service Cloud implementations, showcasing your design, development, and leadership contributions. Be prepared to present specific code examples and architectural diagrams.

• Technical Skill Refinement: Review core Salesforce Service Cloud functionalities, Lightning component development, advanced JavaScript, and Apex programming concepts. Practice explaining complex technical solutions clearly and concisely.

• Company Research: Familiarize yourself with Zensar's "experience-led everything" philosophy, their core values (One Zensar, Nurturing, Empowering, Client Focus), and their work in digital transformation. Understand their client base and industry focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.