Framer No Experience Needed

📍 Job Overview

Job Title: Framer (No Experience Needed)
Company: Michaels Stores
Location: Durham, North Carolina, United States
Job Type: Part-Time
Category: Retail Operations / Customer Service
Date Posted: January 20, 2026
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on creating memorable framing solutions for customers, directly impacting customer satisfaction and driving sales within the custom framing department.
• Responsibilities include building strong customer relationships through personalized design consultations and executing framing orders with precision and adherence to quality standards.
• The position requires maintaining a well-organized and visually appealing retail environment, ensuring product availability and assisting customers with their shopping needs.
• It involves operating specialized framing equipment and adhering to operational procedures, including cash handling and inventory management, contributing to overall store efficiency and customer experience.

📝 Enhancement Note: While this role is not a traditional Revenue Operations, Sales Operations, or GTM function, it is enhanced to highlight the operational aspects of a retail environment, focusing on process adherence, customer engagement as a revenue driver, and efficient in-store operations. The "no experience needed" aspect is emphasized for entry-level candidates, while the core responsibilities are framed around operational execution within a retail setting.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Build and nurture customer relationships by understanding their needs and recommending tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to enhance customer interactions and drive sales in the custom framing department.
  • Actively assist customers in locating products, providing solutions, and ensuring a positive shopping experience.
• Order Fulfillment & Quality Control:
  • Complete all custom framing orders with a high degree of quality, accuracy, and within the established timelines.
  • Operate and maintain framing equipment and tools, including glass cutters, ensuring safe and efficient usage.
  • Adhere strictly to Standard Operating Procedures (SOPs) for all framing processes to ensure consistency and compliance.
• Store Operations & Merchandising:
  • Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.
  • Ensure a safe, clean, and clutter-free environment throughout the store, particularly within the framing area.
  • Participate actively in truck un-loading and stocking processes, adhering to established truck standards and deadlines.
• Operational Compliance & Efficiency:
  • Execute cash handling procedures and operate the cash register according to company standards.
  • Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of risks.
  • Assist with omni-channel processes to ensure a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities have been structured to emphasize the operational aspects of a retail framing role, focusing on process adherence, quality control, customer interaction as a sales driver, and efficient store operations. Key operational terms like SOPs, SISO, Directed Replenishment, and Omni-channel processes are integrated.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills.

Experience:

• Previous retail experience is preferred, providing a baseline understanding of customer service and store operations.
• Experience in sales or customer-facing roles is advantageous for building rapport and driving framing solutions.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and navigating internal company software.
• Basic Measuring Skills: Ability to take accurate measurements for framing projects, demonstrating precision and attention to detail.
• Equipment Operation: Aptitude to learn and safely operate framing equipment, including potentially a glass cutter and heat press.
• Customer Service Excellence: Proven ability to engage with customers, understand their needs, and provide solutions in a friendly and professional manner.
• Cash Handling Proficiency: Experience or demonstrated ability to accurately handle cash transactions, process payments, and manage a cash drawer.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, with an understanding of sales cycles and customer persuasion techniques.
• Visual Merchandising: Ability to maintain appealing displays and organized product areas, particularly within the framing department.
• Problem-Solving Aptitude: Capacity to identify customer issues or operational challenges and propose effective solutions.
• Teamwork & Collaboration: Ability to work effectively with colleagues, contribute to team goals, and support store operations.
• Communication Skills: Clear and effective verbal communication for customer interactions and team coordination.

📝 Enhancement Note: The skills section is tailored to reflect the entry-level nature of the role while highlighting transferable skills relevant to operations and customer-facing positions. Basic computer and measuring skills are noted as foundational requirements, with retail sales and visual merchandising as preferred enhancements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any personal projects or experiences that demonstrate relevant skills.
• Process Documentation (Conceptual): Ability to understand and follow documented Standard Operating Procedures (SOPs) for framing, sales, and store operations.
• System Familiarity: Demonstrated ability to learn and adapt to new systems, including POS software, inventory management tools, and internal communication platforms.
• Quality Demonstration: Evidence of attention to detail and commitment to quality in previous work or personal projects, which translates to high-quality framing execution.

Process Documentation:

• Candidates will be trained on Michaels' specific SOPs for framing, customer service, and store operations.
• The ability to follow and execute these documented processes accurately is crucial for success in the role.

📝 Enhancement Note: Given the entry-level nature and lack of explicit portfolio requirements, this section focuses on the candidate's ability to learn and adhere to established processes and systems, rather than requiring prior portfolio experience. It emphasizes the importance of understanding and executing SOPs.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for similar entry-level retail positions in Durham, North Carolina, the estimated hourly wage is likely to be between $11.00 - $14.00 per hour. This range can vary based on specific experience, availability, and performance during the hiring process.

Benefits:

• Health Insurance: Medical, dental, and vision insurance coverage options are available for eligible team members.
• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, and personal needs.
• Tuition Assistance: Opportunities for educational support, aiding in professional development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Retirement Savings Plan: Options for 401(k) or similar retirement savings plans.
• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

Working Hours:

• This is a part-time position with flexible scheduling that may include nights, weekends, and early mornings, depending on store needs and operational demands.
• Typical weekly hours may range from 15-25, with the potential for more hours based on business volume and employee availability.

📝 Enhancement Note: A realistic salary range has been estimated for Durham, NC, considering the entry-level nature and part-time status. Benefits are detailed as per company information, emphasizing aspects valuable to retail and operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)
Company Size: Large (Over 10,000 employees globally)
Founded: 1973

Company Description: Michaels is North America's largest specialty retailer of arts, crafts, and custom framing merchandise. With over 1,300 stores across the U.S. and Canada, Michaels aims to inspire and enable creativity and celebration for its customers. The company also owns Artistree, a manufacturer of custom and specialty framing.

Team Structure:

• This role operates within a retail store environment, reporting to the Store Manager or an Assistant Manager.
• The immediate team includes fellow part-time associates, full-time keyholders, and department specialists (e.g., Framing).
• Collaboration is essential for customer service, task completion, and maintaining store standards.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions that fuel creativity.
• Process Adherence: Operations are guided by Standard Operating Procedures (SOPs) to ensure consistency, quality, and safety across all stores.
• Team Collaboration: Success relies on effective teamwork, communication, and mutual support among store associates.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is framed to highlight the operational environment within a large retail organization, emphasizing customer service as a revenue driver and the importance of process adherence and teamwork.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate
Reporting Structure: Reports to Store Management (Store Manager, Assistant Manager).
Operations Impact: This role contributes to store revenue through direct sales in the custom framing department and by enhancing the overall customer shopping experience, which can lead to repeat business and positive word-of-mouth. Efficient execution of operational tasks supports the smooth functioning of the entire store.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, customer consultation, sales, and POS operations.
• Advancement within Michaels: Potential to move into roles such as Framing Lead, Keyholder, Assistant Manager, or other specialized positions within the company as experience is gained and performance proves successful.
• Cross-Training: Possibility of gaining experience in other store departments (e.g., receiving, merchandising) to develop a broader understanding of retail operations.
• Leadership Potential: Demonstrating strong performance, reliability, and leadership qualities can open doors for supervisory or management training programs.

📝 Enhancement Note: The growth analysis focuses on the typical career progression within a retail environment, highlighting skill acquisition and potential internal advancement paths relevant to operations and management.

🌐 Work Environment

Office Type: Public retail store setting.
Office Location(s): Durham, North Carolina (Specific address: 5442 New Hope Common Dr).

Workspace Context:

• The primary workspace is the retail floor and the dedicated custom framing shop within the store.
• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation.
• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.
• Climate-controlled public areas, with potential for non-climate-controlled stock rooms and outdoor work during truck unloads.

Work Schedule:

• Part-time schedule, flexible and accommodating various shifts, including evenings and weekends.
• The environment is dynamic, requiring adaptability to customer flow and operational needs.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, emphasizing the physical demands, operational tools, and flexible scheduling typical of such roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications and alignment with role requirements.
• Phone Screen/Initial Interview: A brief conversation with a hiring manager to discuss experience, interest, and basic qualifications.
• In-Person Interview: A more comprehensive interview, likely at the store location, to assess customer service skills, problem-solving abilities, and cultural fit. This may involve a situational assessment or a brief demonstration of skills.
• Skills Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss how they would handle customer scenarios.
• Offer Extension: Successful candidates will receive a job offer.

Portfolio Review Tips:

• While a formal portfolio isn't expected, candidates can prepare by thinking about:
  • Any personal framing or crafting projects they've completed, showcasing attention to detail and creativity.
  • Examples of excellent customer service they've provided in past roles or volunteer experiences.
  • Scenarios where they demonstrated problem-solving skills or teamwork.

Challenge Preparation:

• Customer Service Scenarios: Be ready to discuss how you would handle common customer requests, complaints, or inquiries related to framing or product location.
• Operational Scenarios: Consider how you would approach tasks like organizing a department, ensuring product availability, or handling a busy checkout.
• Teamwork Examples: Prepare to share instances where you collaborated effectively with a team to achieve a common goal.

📝 Enhancement Note: The application and interview process is outlined based on typical retail hiring practices, with specific advice on how an entry-level candidate can best present themselves, even without a formal operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially inventory lookups.
• Custom Framing Equipment: Includes specialized cutting tools, mat cutters, pressing equipment, and assembly tools.
• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Internal reporting systems for sales performance, inventory levels, and operational efficiency may be accessed by management.
• Basic reporting on individual sales performance might be available.

CRM & Automation:

• Customer Relationship Management (CRM) elements may be integrated into the POS system for tracking customer preferences and order history.
• Limited automation is expected at this level, with primary focus on manual process execution.

📝 Enhancement Note: This section details the tools and technology relevant to a retail framing role, focusing on operational hardware and software essential for daily tasks and customer transactions.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Fostering an environment that celebrates creativity and encourages passion for arts and crafts.
• Customer Focus: Prioritizing customer needs and aiming to create positive, memorable experiences.
• Teamwork & Respect: Promoting a collaborative atmosphere where team members support each other and treat everyone with respect.
• Accountability & Efficiency: Taking ownership of tasks, adhering to procedures, and working efficiently to meet operational goals.
• Safety & Well-being: Maintaining a safe work environment and supporting the well-being of all team members.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store departments to assist customers and manage inventory.
• Process Review & Feedback: Openness to receiving and providing constructive feedback to improve operational processes and customer service.
• Knowledge Sharing: Willingness to share best practices and assist colleagues, particularly in the framing department.

📝 Enhancement Note: The team culture and values are aligned with Michaels' stated purpose and common retail operational values, emphasizing customer service, teamwork, and efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Customer Expectations Management: Balancing customer desires for unique or complex framing solutions with practical limitations in materials, time, and equipment.
• Time Management: Effectively managing customer consultations, order fulfillment, and other operational tasks during busy periods.
• Learning Curve: Mastering the technical skills of framing and becoming proficient with all store systems and procedures.
• Maintaining Quality Standards: Consistently producing high-quality framing work while meeting sales and production targets.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized skills in custom framing design, material selection, and fabrication techniques.
• Sales & Customer Service Skills: Enhancing abilities in consultative selling, relationship building, and effective communication.
• Retail Operations Knowledge: Gaining a comprehensive understanding of retail store management, inventory control, and customer service best practices.
• Potential for Specialization: Opportunities to become a go-to expert within the store for custom framing services.

📝 Enhancement Note: This section outlines potential challenges and growth opportunities specific to a retail framing role, focusing on skill development and operational mastery within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a framing quote?"
• Problem-Solving: "Imagine a customer needs a frame for an unusually sized piece of art. What steps would you take?" "How would you prioritize tasks if you had multiple framing orders due and a busy store?"
• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal." "What would you do if you saw a colleague struggling with a task?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"
• "What do you know about our custom framing services?"
• "How do you contribute to a positive team environment?"
• "How do you handle feedback or constructive criticism?"

Portfolio Presentation Strategy:

• Highlight Transferable Skills: Even without a formal portfolio, be prepared to discuss specific examples from previous jobs, volunteer work, or personal projects that demonstrate:
  • Attention to Detail: Mention projects where precision was critical.
  • Customer Interaction: Share experiences where you resolved customer issues or provided excellent service.
  • Learning Agility: Discuss how you quickly learned new skills or adapted to new environments.
  • Creativity: Briefly touch upon any relevant creative hobbies or projects.

📝 Enhancement Note: Interview preparation advice is tailored for an entry-level retail role, focusing on common behavioral and situational questions, and emphasizing how to leverage existing experiences to demonstrate relevant skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Optimization: Tailor your resume to highlight any customer service, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "attention to detail," and "teamwork."
• Prepare for Situational Questions: Think about specific examples from your past that demonstrate your ability to handle customer interactions, solve problems, and work as part of a team.
• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to show genuine interest during the interview.
• Practice Your "Elevator Pitch": Be ready to briefly introduce yourself and explain why you are a good fit for the Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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