Framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Harvey-1601 Westbank Expy, Ste C, United States Job Type: PART_TIME Category: Retail Operations / Custom Framing Specialist Date Posted: September 20, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized service and expert custom framing consultations.
• Drive sales and production targets within the framing department by offering creative and effective framing solutions.
• Maintain operational standards for the ready-made frame department, including SISO (September In Stock) and Directed Replenishment.
• Ensure a safe, clean, and well-merchandised store environment for an optimal customer shopping experience.
• Execute all transactions accurately, including cash handling and operating the point-of-sale system.

📝 Enhancement Note: While the core responsibilities are customer-facing and sales-oriented, the "Framer" title implies a specialized operational function within the retail environment. The focus on "custom framing solutions" and "operating framing equipment" suggests a need for specific technical skills and process adherence related to the framing craft, which are critical for operational success in this specialized department.

📈 Primary Responsibilities

• Actively engage customers to understand their framing needs, offering design advice and product recommendations to create memorable custom framing solutions.
• Consistently meet or exceed personal sales and production goals for custom framing orders, utilizing the "Elevated ABC Deliver" methodology to enhance customer interactions.
• Complete all custom framing orders with a high degree of quality and adherence to established timelines, ensuring customer satisfaction.
• Maintain the visual presentation and stock levels of the ready-made frame department, including adherence to SISO and Directed Replenishment plans.
• Provide friendly, proactive customer service by assisting with product location, offering solutions, and ensuring the store is well-merchandised and in-stock.
• Uphold Standard Operating Procedures (SOPs) and company programs related to sales, production, safety, and loss prevention.
• Participate effectively in the truck un-load and stocking processes, adhering to established truck standards and budget constraints.
• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.
• Assist with and support the execution of Omni-channel processes to enhance the overall customer experience.

📝 Enhancement Note: The responsibilities clearly outline a dual focus on direct customer engagement (sales, service, relationship building) and operational execution (production quality, inventory management, store maintenance). The mention of "Elevated ABC Deliver" and "SOPs" indicates a structured operational framework that candidates must understand and follow.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Experience: 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer skills for POS and potential system navigation.
• Basic measuring skills to accurately record dimensions for custom framing projects.
• Ability to operate framing equipment and glass cutters safely and effectively.
• Strong customer service orientation with a friendly and engaging demeanor.
• Basic math skills for cash handling and transaction processing.
• Ability to work collaboratively as part of a retail team.
• Adaptability to learn new processes and product knowledge.
• Basic understanding of safety protocols within a retail environment.

Preferred Skills:

• Prior retail experience, ideally in a sales or customer interaction capacity.
• Proven experience selling products or services, with an aptitude for consultative selling.
• Familiarity with custom framing concepts, materials, or design principles.
• Experience with inventory management or visual merchandising.
• Strong communication and interpersonal skills for effective customer and team interactions.

📝 Enhancement Note: The "Required Skills" are foundational for a retail associate, but the "ability to operate framing equipment and glass cutter" is a critical technical skill specific to this role's operational function. Preferred skills like retail sales experience and familiarity with framing concepts directly contribute to higher performance and efficiency in custom framing operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation showcasing successful customer engagement strategies, particularly in consultative sales or service roles.
• Examples of completed projects or tasks that demonstrate attention to detail and quality of execution, relevant to custom work.
• Any evidence of process adherence or improvement suggestions in previous roles.
• Demonstrations of problem-solving skills applied in a customer service or operational context.

Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all framing and customer service tasks.
• A willingness to learn and document new processes related to custom framing design, production, and customer interaction is essential.
• Understanding of basic inventory management processes for the ready-made frame department is beneficial.

📝 Enhancement Note: While a formal portfolio is not explicitly required for this entry-level role, demonstrating past successes through resume achievements and interview discussions that highlight process adherence, quality output, and customer interaction strategies will be key. The emphasis on SOPs suggests a need for candidates who can learn and execute standardized operational workflows.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the hourly wage is expected to be competitive within the Harvey, Louisiana retail market. Based on industry averages for similar roles in this region, the estimated salary range is likely between $10.00 - $14.00 per hour.

Benefits:

• Health Insurance: Access to medical, dental, and vision coverage.
• Paid Time Off: Accrued paid time off for eligible employees.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other benefits may include retirement savings plans and employee assistance programs.

Working Hours: This is a part-time position. Typical working hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The role is based on 40 hours per week as a maximum, but actual hours will be scheduled accordingly.

📝 Enhancement Note: The provided salary range is an estimate based on current market data for similar part-time retail roles in the Harvey, Louisiana area, considering the entry-level experience requirement. Benefits are listed as provided by the company in the job description, with an emphasis on those particularly valuable to part-time employees seeking professional development and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products. Company Size: Large (over 1,300 stores across North America). This indicates a structured corporate environment with established operational processes and career development pathways. Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-defined brand identity.

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Store Manager or a Framing Department Manager.
• Collaboration will occur with fellow sales associates, cashiers, and potentially specialized roles within the store.
• Cross-functional interaction is primarily within the store operations and customer service teams.

Methodology:

• Focus on customer-centric operations, emphasizing personalized service and creating positive shopping experiences.
• Adherence to established Standard Operating Procedures (SOPs) for all tasks, from sales and production to safety and inventory.
• Emphasis on visual merchandising and maintaining a clean, organized store environment.
• Retail operations driven by sales targets, customer satisfaction metrics, and operational efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company's focus on "fueling the joy of creativity" suggests a work environment that values passion for the arts and crafts. The large company size implies a need for adaptability within a structured corporate framework and adherence to standardized operational procedures.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role is an introduction to retail operations, focusing on execution of defined tasks and direct customer interaction. Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from a Framing Department Lead or Manager if applicable. Operations Impact: Directly contributes to store revenue through custom framing sales and overall customer satisfaction by maintaining store standards and assisting shoppers. Effective framing operations can enhance customer loyalty and drive repeat business.

Growth Opportunities:

• Advancement to Lead Framer or Framing Department Manager roles within Michaels stores.
• Opportunities to transition into other retail management positions (e.g., Assistant Store Manager, Store Manager).
• Development of specialized skills in visual merchandising, inventory management, and customer relationship management.
• Potential for cross-training in other store functions, broadening operational experience.

📝 Enhancement Note: This entry-level role serves as a foundational step within Michaels' retail operations. Growth is typically structured through demonstrated performance, acquisition of specialized skills (like advanced framing techniques), and leadership potential within the store environment.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing. Office Location(s): Harvey-1601 Westbank Expy, Ste C. This specific location is a physical retail store.

Workspace Context:

• The primary workspace is the retail floor and the dedicated custom framing area within the store.
• The framing shop contains specialized equipment like glass cutters and potentially heat presses, requiring careful operation.
• Work hours are varied, including nights, weekends, and early mornings, reflecting typical retail operational demands.
• Climate control is standard in public areas, though stock rooms may vary.

Work Schedule: Part-time, with hours scheduled based on business needs. Flexibility is required to cover various shifts, including weekends and potentially evenings.

📝 Enhancement Note: The work environment is highly interactive and requires comfort in a fast-paced, customer-facing setting. The specialized nature of the framing area means adherence to specific safety and operational procedures is paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial screening may involve an online application and potentially a brief phone or video interview.
• The in-person interview will likely assess customer service skills, problem-solving abilities, and suitability for the retail environment.
• Candidates may be asked to demonstrate basic measuring skills or discuss their approach to helping customers find solutions.
• Questions about previous retail or sales experience, and how they handle customer interactions, are common.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss specific examples of your customer service successes, sales achievements, or any custom/craft projects you've completed that showcase attention to detail and quality.
• Highlight instances where you've followed procedures or improved a process.
• If you have prior framing experience, be ready to discuss your techniques and understanding of materials.

Challenge Preparation:

• Be ready to answer behavioral questions related to customer service scenarios (e.g., "How would you handle a customer who is unhappy with their framing choice?").
• Prepare to discuss your understanding of sales techniques and how you would approach selling custom framing solutions.
• Think about how you maintain a positive attitude and work effectively in a team environment, even during busy periods.

📝 Enhancement Note: The interview process will focus on assessing core retail competencies, enthusiasm for the brand, and the ability to execute operational tasks within the framing department. Demonstrating a proactive approach to customer service and a willingness to learn technical skills will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) system for transactions, customer lookups, and inventory management.
• Custom framing design software or order entry system (specifics may vary by store).
• Basic hand tools and specialized framing equipment (e.g., mat cutters, glass cutters, staplers, presses).
• Measuring tools (e.g., tape measures, rulers).

Analytics & Reporting:

• While direct reporting responsibility is unlikely for this role, understanding basic sales metrics and inventory levels is beneficial.
• Awareness of how individual performance contributes to store sales and operational targets.

CRM & Automation:

• Customer relationship management is handled through direct interaction and potentially the POS system's customer profile features.
• Automation is minimal for this role, focusing more on efficient manual processes and equipment operation.

📝 Enhancement Note: Proficiency with a POS system and basic measuring tools is essential. Familiarity with any custom framing software would be a significant advantage, though not typically expected for entry-level candidates. The emphasis is on efficient manual operation of tools and systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to foster loyalty.
• Creativity: Embracing the company's mission to fuel creativity and helping customers realize their artistic visions through framing.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and maintain a positive work environment.
• Integrity: Upholding company standards, ethical practices, and accurate transaction handling.
• Efficiency: Executing tasks accurately and in a timely manner to support store operations and customer satisfaction.

Collaboration Style:

• Open communication and mutual support among team members to ensure smooth store operations.
• Willingness to assist colleagues with customer service or operational tasks.
• Active participation in team meetings and sharing feedback to improve processes.

📝 Enhancement Note: The company culture emphasizes creativity and customer-centricity. For a Framer, this translates to being helpful, knowledgeable about products, and contributing to a positive and inspiring atmosphere within the store, particularly in the framing department.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing multiple customer needs simultaneously, especially during peak retail periods.
• Mastering the technical skills required for precise custom framing production.
• Maintaining high standards of quality and efficiency in a fast-paced retail environment.
• Adapting to evolving product lines and framing techniques.
• Managing inventory accuracy for the ready-made frame department.

Learning & Development Opportunities:

• Comprehensive training on custom framing design, materials, and production techniques.
• Development of sales and customer consultation skills.
• Gaining experience in retail operations, including merchandising, inventory, and POS systems.
• Opportunities for product knowledge expansion related to art, decor, and framing.

📝 Enhancement Note: The primary challenge for a new Framer will be acquiring the specialized technical skills for custom framing while also excelling in customer service and standard retail operations. The growth opportunities are geared towards mastering these skills and progressing within the company's retail structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Focus on customer service, problem-solving, and proactivity.)
• "How would you approach a customer who is unsure about their framing needs?" (Demonstrate consultative sales approach and listening skills.)
• "What is your experience with custom design or crafting? How do you ensure quality in your work?" (Highlight attention to detail, precision, and creative problem-solving.)
• "How do you manage your time when faced with multiple tasks and customer requests?" (Showcase organizational skills and ability to prioritize.)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's mission and offerings.)
• "Why are you interested in this Framer position?" (Connect your skills and interests to the role and company values.)
• "How do you contribute to a positive team environment?" (Emphasize teamwork, communication, and a positive attitude.)

Portfolio Presentation Strategy:

• While no formal portfolio is required, have examples ready of:
  • A time you successfully resolved a customer issue.
  • A project you completed with a high degree of precision or creativity.
  • How you approach learning new skills or procedures.
• Be prepared to discuss your understanding of the framing process and your interest in developing these skills.

📝 Enhancement Note: Preparation should focus on demonstrating excellent customer service, a keen eye for detail, a proactive attitude, and a genuine interest in the creative aspects of framing. Highlighting any relevant past experiences, even if not directly in framing, will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or crafts. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per day").
• Portfolio Preparation: Mentally prepare specific examples for interview questions that demonstrate your customer service skills, problem-solving abilities, and attention to detail. If you have any personal craft or framing projects, be ready to discuss them.
• Company Research: Familiarize yourself with Michaels' mission, values, and the breadth of their custom framing services. Understand the importance of customer experience in their retail model.
• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples related to customer interaction, teamwork, and task management. Be ready to articulate why you are a good fit for the Framer role and Michaels.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.