Framer

📍 Job Overview

Job Title: Framer
Company: Michaels Stores
Location: Store - 1400C Glades Rd, Palm Beach-Boca Raton, FL (East)
Job Type: Part-Time
Category: Retail Operations / Customer Service & Sales
Date Posted: September 30, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role is centered on delivering an exceptional customer experience by providing expert custom framing solutions.
• Focuses on building strong customer relationships through personalized design consultations and product knowledge.
• Involves hands-on production of custom framing orders with a commitment to quality and timeliness.
• Requires maintaining store standards, including merchandising, stock replenishment, and a clean, safe environment.
• Operates as a key point of contact for customers, assisting with inquiries, product location, and purchase transactions.

📝 Enhancement Note: While this role is primarily customer-facing and production-oriented, it requires foundational operations skills in inventory management, adherence to Standard Operating Procedures (SOPs), and efficient workflow management within the framing department. The "Elevated ABC Deliver" mentioned in the description likely refers to a customer relationship management (CRM) or sales enablement methodology designed to enhance customer engagement and drive sales performance within the framing service.

📈 Primary Responsibilities

• Actively engage customers using the "Elevated ABC Deliver" methodology to build rapport and understand their custom framing needs.
• Conduct sales and production activities within the framing department to meet or exceed targets.
• Execute the complete framing order process, from design consultation to final production, ensuring high-quality craftsmanship and on-time delivery.
• Maintain the visual merchandising and stock integrity of the ready-made frame department, including supporting SISO (Store-Initiated, Store-Ordered) and Directed Replenishment programs.
• Provide friendly, helpful customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive shopping experience.
• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure compliance, operational efficiency, and safety.
• Support company-wide shrink reduction and safety initiatives, contributing to a secure and loss-preventative work environment.
• Foster positive and respectful interactions with colleagues, demonstrating commitment to company values and serving as a role model for customer service and teamwork.
• Participate effectively in truck un-load and stocking processes, ensuring adherence to established standards and timelines.
• Accurately operate the cash register, manage cash handling, and execute all financial transactions according to company standards.
• Proactively acknowledge customers, assist with product discovery, and offer tailored solutions to meet their creative needs.
• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, and general retail operations. The emphasis on SOPs and company programs indicates a structured operational environment where process adherence is critical for both customer satisfaction and internal efficiency.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for retail roles, though not explicitly stated. Experience: 0-2 years of relevant experience, with a focus on customer interaction and operational tasks.

Required Skills:

• Basic computer proficiency for system navigation and potentially order entry.
• Fundamental measuring skills essential for accurate framing and material cutting.
• Ability to safely and effectively operate framing equipment and a glass cutter.
• Strong customer service orientation with a friendly and helpful demeanor.
• Aptitude for learning and executing Standard Operating Procedures (SOPs).
• Basic understanding of inventory management principles for maintaining stock levels.
• Ability to work collaboratively in a team environment.
• Problem-solving skills to address customer needs and operational issues.
• Good communication skills, both verbal and written.
• Positive and respectful attitude, even in challenging situations.
• Awareness of safety protocols and ability to adhere to safety programs.

Preferred Skills:

• Previous retail experience, providing a foundational understanding of store operations and customer engagement.
• Proven experience in selling products and/or services, with a demonstrated ability to influence customer purchasing decisions.
• Familiarity with custom framing processes or art presentation.
• Experience with point-of-sale (POS) systems and cash handling.

📝 Enhancement Note: The required skills are foundational, suggesting that extensive prior experience in framing itself is not mandatory, but a strong customer service and operational aptitude is. The preferred skills point towards candidates who can ramp up quickly and contribute to sales targets more effectively.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this entry-level role, candidates are encouraged to showcase examples of past customer service successes or problem-solving scenarios.
• Demonstrating an understanding of quality control and attention to detail in previous work is beneficial.
• Ability to follow established processes and workflows is key; examples of adherence to guidelines in prior roles would be advantageous.
• Any experience with sales targets or customer satisfaction metrics can be highlighted to show potential impact.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs.
• The ability to learn and execute defined workflows for framing orders, inventory management, and customer service interactions is crucial.
• Familiarity with how to document or report on operational tasks, even informally, can be a plus.

📝 Enhancement Note: For this particular role, a traditional operations portfolio is less critical. The focus will be on the candidate's ability to articulate their understanding of processes, customer service, and operational adherence through their experience and interview responses.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary will likely be at or slightly above the local minimum wage, with potential for a small hourly premium based on experience and skill. For Palm Beach-Boca Raton, FL, entry-level retail positions typically range from $12.00 - $15.00 per hour.

Benefits:

• Health Insurance: Medical, dental, and vision coverage are available for eligible team members.
• Paid Time Off: Accrued paid time off for eligible team members.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other benefits may include 401(k) options, employee assistance programs, and more.

Working Hours: This is a part-time position. Typical working hours will vary based on store needs, including nights, weekends, and early mornings. While the standard full-time week is 40 hours, part-time roles will operate on a reduced schedule, with flexibility expected from the employee to cover operational demands.

📝 Enhancement Note: Salary estimation is based on typical entry-level retail roles in the specified Florida location, considering factors like cost of living and industry benchmarks. Benefits listed are based on the provided data and common offerings for part-time employees at large retail organizations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leader in the North American arts and crafts market, providing a wide array of supplies and services for creative individuals. Company Size: Large enterprise (over 1,000 employees). Michaels operates over 1,300 stores across the US and Canada. Founded: 1973. Michaels has a long-standing history and a well-established brand presence in the creative sector.

Team Structure:

• The framing department is typically a specialized unit within a larger retail store team.
• This role likely reports to the Framing Department Manager or the Store Manager.
• Close collaboration is expected with fellow sales associates, cashiers, and stockroom personnel to ensure seamless store operations and customer service.

Methodology:

• Customer-centric approach, prioritizing relationship building and personalized service through initiatives like "Elevated ABC Deliver."
• Emphasis on adhering to Standard Operating Procedures (SOPs) for consistent quality and operational efficiency.
• Data-driven insights are likely used to track sales performance, inventory levels, and customer satisfaction.
• Continuous improvement in workflow and production processes within the framing department.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Understanding Michaels' position as a "leading creative destination" and their purpose to "fuel the joy of creativity" is essential for aligning with the company culture. The emphasis on both customer relationships and operational adherence provides context for the Framer role.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, individual contributor role focused on specific operational tasks (framing production, customer service, merchandising). It serves as a foundational role within the retail operations environment. Reporting Structure: The Framer typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager. This structure allows for direct supervision and guidance on daily tasks and performance. Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store profitability by maintaining efficient operations, managing inventory, and ensuring high customer satisfaction. Their work in merchandising also influences the customer's shopping experience and potential impulse purchases.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering various techniques and design principles. Can also develop strong customer service and sales skills.
• Advancement within Department: Potential to move into a Lead Framer or Framing Department Manager role, taking on more responsibility for operations, sales targets, and team supervision.
• Cross-Functional Movement: Possibility to transition into other retail operations roles within Michaels, such as visual merchandising, inventory management, or customer service lead, or even store management.
• Industry Certifications: While not explicitly mentioned, pursuing professional certifications in custom framing could enhance career prospects.

📝 Enhancement Note: This role offers a clear path for growth within a large retail organization, particularly for individuals who excel in customer interaction, sales, and operational execution. The emphasis on part-time work suggests it can be a stepping stone for students or individuals seeking flexible employment with opportunities for advancement.

🌐 Work Environment

Office Type: This is a retail store environment. The primary workspace is the sales floor and the dedicated custom framing shop within the store. Office Location(s): The specific location is Store - 1400C Glades Rd, Palm Beach-Boca Raton, FL (East). This is a customer-facing retail location.

Workspace Context:

• The framing shop is a specialized area with tools like a glass cutter and heat press, requiring attention to safety protocols.
• The sales floor requires constant movement, standing for long periods, and interacting with a diverse customer base.
• Access to stock rooms may be necessary for inventory replenishment, and these areas may not always be climate-controlled.
• Collaboration with store associates is constant, requiring effective communication and teamwork.

Work Schedule: The role is part-time, with hours varying based on business needs. This includes nights, weekends, and early mornings. Flexibility is expected to cover peak periods and ensure adequate staffing for framing services and store operations.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. Candidates should be comfortable with physical demands, customer interaction, and a schedule that includes non-traditional hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and availability.
• In-Person Interview: This will involve meeting with the hiring manager (e.g., Store Manager or Framing Manager). Expect questions about customer service experience, problem-solving abilities, and motivation for the role.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios.
• On-the-Job Training: If hired, comprehensive training on framing techniques, equipment operation, sales processes, and store SOPs will be provided.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss specific examples from your past experiences that demonstrate your skills in:
  • Customer Service: How you’ve gone above and beyond for a customer.
  • Problem-Solving: A time you resolved a customer issue effectively.
  • Attention to Detail: How you ensure accuracy in your work (e.g., in previous jobs, school projects).
  • Teamwork: A situation where you collaborated effectively with colleagues.
  • Sales Aptitude: If you have sales experience, be ready to share successes.
• Be prepared to talk about your understanding of "creating solutions" for customers, drawing parallels from any service or sales role.

Challenge Preparation:

• Expect behavioral questions designed to assess your fit with Michaels' culture and your ability to handle common retail scenarios.
• Prepare examples using the STAR method (Situation, Task, Action, Result) for questions about customer interactions, handling difficult situations, teamwork, and initiative.
• Be ready to articulate why you are interested in Michaels and the Framer role specifically.

📝 Enhancement Note: The interview process for this role will likely focus more on behavioral aspects and demonstrated customer service aptitude rather than technical operations expertise or a formal portfolio. Preparation should center on providing concrete examples of relevant skills.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard custom framing tools, including mat cutters, glass cutters, framing guns, and potentially heat presses for specific applications.
• Cash Register/POS System: For processing sales transactions, managing cash, and potentially handling returns or exchanges.
• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate cutting and assembly.

Analytics & Reporting:

• While not directly used by the Framer for complex analysis, understanding that sales data and inventory reports are generated is beneficial.
• The Framer's role contributes to these reports through daily sales and inventory management.

CRM & Automation:

• Elevated ABC Deliver: This is likely a customer engagement or sales process tool used to track customer interactions, manage leads for custom framing, and facilitate relationship building.
• Inventory Management Systems: Used for tracking stock levels of frames, mat boards, glass, and other framing supplies.

📝 Enhancement Note: Proficiency with physical tools and basic computer systems is required. The mention of "Elevated ABC Deliver" suggests a structured approach to customer relationship management within the sales process, indicating the use of a CRM or similar system.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering a passion for art and creative expression is at the core of Michaels' mission.
• Customer Focus: Prioritizing customer satisfaction through exceptional service and tailored solutions.
• Quality: Commitment to delivering high-quality custom framing products and services.
• Teamwork: Collaborative environment where associates support each other to achieve store goals.
• Integrity: Adhering to company policies, ethical practices, and safety standards.
• Efficiency: Striving for streamlined processes in production and store operations to maximize productivity.

Collaboration Style:

• Open communication and mutual support between team members are encouraged.
• Cross-functional collaboration is necessary to ensure a cohesive customer experience, from initial sales interaction to transaction completion and store upkeep.
• Feedback is likely shared constructively to improve individual performance and team effectiveness.

📝 Enhancement Note: The company values reflect a culture that blends creative passion with a results-oriented, customer-centric approach. Understanding and embodying these values will be key to success in this role and integration into the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete framing orders accurately while also engaging with customers on the sales floor.
• Handling Customer Expectations: Meeting diverse customer needs and design preferences for custom framing, which can sometimes be complex or demanding.
• Maintaining High Quality Standards: Consistently producing high-quality framing work, especially under time pressure.
• Adapting to Store Needs: Flexibility to assist with various store duties beyond framing, such as stocking, merchandising, and general customer assistance.
• Learning New Techniques: Keeping up with evolving framing trends and mastering new equipment or materials.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing design, materials, and techniques.
• Customer Engagement Skills: Enhance abilities in sales, consultation, and building customer loyalty.
• Retail Operations Knowledge: Gain practical experience in inventory management, visual merchandising, and POS operations.
• Potential for Leadership: Opportunities to grow into supervisory or management roles within the store.

📝 Enhancement Note: This role presents a solid opportunity for individuals to develop practical skills in a trade-oriented function within a retail setting, coupled with essential customer service and sales experience.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who seems unsure about their framing choice?"
• Problem-Solving: "Imagine a customer needs a frame for an unusual-sized artwork. What steps would you take?" "What would you do if you discovered a mistake in a framing order you just completed?"
• Motivation & Fit: "Why are you interested in working at Michaels, specifically as a Framer?" "What do you enjoy about creative work or helping customers with creative projects?"

Company & Culture Questions:

• Values Alignment: "How do you embody teamwork in your work?" "How do you ensure quality in your tasks?"
• Understanding the Role: "What do you think are the most important aspects of this Framer position?" "How do you see yourself contributing to the team's success?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on clear, concise storytelling for behavioral questions.
• Use the STAR method (Situation, Task, Action, Result) to structure your answers, providing specific examples of your skills and experiences.
• Be prepared to discuss any examples of detail-oriented work, creative problem-solving, or customer interaction from past jobs, school, or personal projects.
• Articulate your understanding of quality and customer satisfaction in the context of custom framing.

📝 Enhancement Note: Preparation should focus on demonstrating a strong customer service mindset, problem-solving abilities, attention to detail, and a genuine interest in creative solutions and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Resume Optimization: Tailor your resume to highlight any customer service, sales, detail-oriented, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "detail-oriented," "problem-solving," and "teamwork."
• Prepare Examples: Think of specific anecdotes that demonstrate your ability to handle customer interactions, solve problems, work accurately, and collaborate with others. Be ready to use the STAR method.
• Research Michaels: Familiarize yourself with Michaels' mission ("fuel the joy of creativity"), product offerings, and customer base. Understand their commitment to customer service and creative solutions.
• Practice Interview Answers: Rehearse responses to common interview questions, focusing on clarity, confidence, and relevance to the Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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