Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Elk Grove, California, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 01, 2026

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered on delivering exceptional customer experiences within a retail environment, focusing on building relationships and providing tailored framing solutions.

• It involves hands-on execution of custom framing orders, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Responsibilities include maintaining store presentation, particularly in the custom framing area and stock rooms, to enhance the overall shopping experience.

• The position requires proficient operation of the cash register and adherence to all cash handling and safety procedures, contributing to operational integrity.

• A key aspect is supporting broader store operations, including inventory management, truck unloads, and omnichannel processes, to ensure seamless business functions.

📝 Enhancement Note: While the title is "Framer," the core responsibilities and skills indicate a strong blend of direct customer service, sales, and operational execution within a retail setting, specifically within the custom framing department. The role emphasizes relationship building and consultative selling of framing services.

📈 Primary Responsibilities

• Engage customers proactively, build rapport using the "Elevated ABC Deliver" methodology, and act as a personal designer to identify and fulfill their custom framing needs.

• Execute custom framing orders with meticulous attention to detail, ensuring adherence to quality standards and completion within specified timelines.

• Maintain the visual appeal and organization of the ready-made frame department, SISO (Single Item, Single Order) areas, and stock rooms through directed replenishment and clutter-free standards.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store.

• Uphold all Standard Operating Procedures (SOPs) and company programs related to sales, production, safety, shrink prevention, and cash handling to ensure compliance and operational excellence.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register accurately, manage cash handling procedures according to company standards, and assist with omnichannel fulfillment processes.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting the company's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and operational execution within the framing department. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, requiring strong interpersonal skills alongside technical framing abilities.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a strict requirement for this entry-level position.

Experience:

• 0-2 years of experience in a customer-facing retail or service role is ideal.

Required Skills:

• Basic Computer Skills: Ability to use point-of-sale (POS) systems, basic data entry, and potentially online order management tools.

• Basic Measuring Skills: Essential for accurately measuring artwork and selecting appropriate framing materials.

• Framing Equipment Operation: Competency in safely operating framing machinery and tools, including a glass cutter.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately and securely.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide helpful, friendly service.

• Product Knowledge: Willingness and ability to learn about various framing materials, styles, and art preservation techniques.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products or services, including consultative selling and meeting sales targets.

• Visual Merchandising: Ability to maintain attractive and organized displays in the framing department and throughout the store.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" clearly delineate the essential versus advantageous qualifications. The emphasis on basic skills suggests that extensive prior framing expertise is not a prerequisite, but rather a willingness to learn and execute.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight examples of past work or projects that demonstrate:
  • Quality Craftsmanship: Showcase any instances of creating or assembling items with a focus on precision and aesthetic appeal.
  • Customer Problem-Solving: Provide anecdotes of how you've helped customers find solutions that meet their specific needs or requirements.
  • Process Adherence: Describe situations where you successfully followed specific procedures or guidelines to achieve a desired outcome.
  • Sales/Service Achievements: Quantify any successes in sales, customer satisfaction, or exceeding service expectations.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Execution: How they approach and complete assigned tasks, such as framing orders or stocking shelves, in a systematic manner.
  • Adherence to SOPs: Demonstrate an understanding of the importance of following established procedures for consistency and compliance.
  • Performance Metrics: Be ready to discuss how they understand performance is measured in a retail environment, focusing on sales, quality, and customer satisfaction.

📝 Enhancement Note: For an entry-level Framer position, a traditional operations portfolio demonstrating complex process optimization is unlikely to be expected. The focus will be on demonstrating foundational skills, a strong work ethic, and the ability to learn and execute established processes. Candidates should be prepared to translate their experiences into relevant skills.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour

Benefits:

• Health Insurance: Medical, dental, and vision coverage available.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Access to additional benefits as detailed on mikbenefits.com.

Working Hours: This is a PART_TIME position. Specific hours will vary based on store needs, including nights, weekends, and early mornings. The listed "Total Base Pay Range" suggests a potential for up to 40 hours per week, though actual hours may be less for part-time roles.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in the specified region. The benefits package is robust for a part-time role, indicating Michaels' commitment to employee well-being. The "Total Base Pay Range" may reflect the maximum potential for a full-time equivalent, with part-time hours being variable.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, custom framing, and decorative home goods.

Company Size: Large (over 1,000 employees), operating over 1,300 stores across North America.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of a local store team, reporting to store management (potentially a Framing Department Manager or Store Manager).

• This role involves collaboration with other store associates across various departments, including sales floor, customer service, and stock.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions, as highlighted by "Elevated ABC Deliver."

• Process Discipline: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store operations.

• Teamwork and Support: A culture that encourages mutual support, participation in shared tasks like truck unloads, and maintaining a positive store environment.

• Continuous Improvement: Implied through the focus on quality, efficiency, and customer satisfaction metrics.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a company that "fuels the joy of creativity and celebration," indicating a culture that values creativity, community, and customer engagement. The emphasis on "team members" suggests a focus on internal support and development.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations and customer service spectrum. It serves as a foundational role for individuals looking to gain experience in a retail environment, with a specific focus on custom product creation and sales.

Reporting Structure: The Framer will typically report to a Framing Department Manager, Assistant Store Manager, or Store Manager, depending on the store's organizational structure. This provides direct oversight and guidance.

Operations Impact: While not a strategic revenue operations role, this position directly impacts store revenue through custom framing sales and by driving overall customer satisfaction and store traffic through excellent service and a well-maintained environment. Its efficiency in production and customer engagement contributes to the store's operational performance and profitability.

Growth Opportunities:

• Skill Development: Opportunities to become proficient in advanced framing techniques, custom design consultation, and sales.

• Cross-Training: Potential to learn other store functions, such as visual merchandising, inventory management, or specialized department operations.

• Advancement: A pathway to roles such as Framing Department Manager, Assistant Store Manager, or other leadership positions within Michaels stores, provided performance and commitment are demonstrated.

• Specialization: Deepen expertise in custom framing, becoming a go-to resource for complex projects and customer inquiries.

📝 Enhancement Note: This role is positioned as a starting point for a career in retail operations. Growth is primarily vertical within the store's operational hierarchy or through specialization within key departments like custom framing.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas, a dedicated framing shop, and stock rooms.

Office Location(s): Elk Grove, California (specifically at 7611 Laguna Blvd). The store serves the local community.

Workspace Context:

• Customer Interaction: Primarily involves direct engagement with customers in a high-traffic retail environment.

• Framing Shop: A specialized area equipped with tools like a glass cutter and heat press, requiring attention to safety protocols and organization.

• Stock Rooms: May include areas that are not climate-controlled, requiring adaptability. Outdoor work may be necessary for tasks like retrieving shopping carts or during truck unloads.

• Collaborative Space: The store environment fosters teamwork, with opportunities to interact with and support colleagues across different functions.

Work Schedule: This is a PART_TIME position. Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail business. Flexibility is generally expected.

📝 Enhancement Note: The work environment is dynamic and requires adaptability. The framing shop itself presents a unique workspace within the broader retail setting, demanding both creative execution and adherence to safety standards.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and possibly a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically includes meeting with the store manager or framing department manager. This stage will focus on:

  • Customer Service Skills: Behavioral questions about past customer interactions and problem-solving.
  • Motivation & Fit: Understanding why the candidate is interested in Michaels and the Framer role.
  • Basic Skills Assessment: Discussion or demonstration of basic measuring, computer, and potentially framing tool familiarity.
  • Situational Questions: How the candidate would handle common retail scenarios (e.g., dealing with a difficult customer, managing multiple tasks).

• Practical Demonstration (Potentially): Candidates might be asked to demonstrate basic measuring skills or discuss how they would approach a simple framing project.

• Offer: Based on the interview and assessment of fit.

Portfolio Review Tips:

• Focus on Relevant Experience: Since a formal portfolio isn't standard, prepare to discuss specific examples from previous jobs, school projects, or personal endeavors that highlight:

  • Customer interaction: How you've provided excellent service or solved customer problems.
  • Attention to detail: Examples of tasks where precision was critical.
  • Learning agility: Instances where you quickly learned new skills or procedures.
  • Teamwork: How you've collaborated effectively with others.

• Quantify Achievements: If possible, use numbers to describe your impact (e.g., "assisted X customers per day," "contributed to a Y% increase in sales").

• Enthusiasm for Creativity: Be ready to express your interest in arts, crafts, and the creative process that Michaels champions.

Challenge Preparation:

• Situational Judgment: Be prepared for questions like, "How would you handle a customer who is unhappy with their framing order?" or "What would you do if you had multiple framing orders due and a rush of customers at the counter?"

• Problem-Solving: Think about how you approach tasks and prioritize when faced with competing demands.

• Company Knowledge: Research Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

📝 Enhancement Note: The interview process for this role will likely be direct and focused on assessing fundamental skills, customer service aptitude, and cultural fit rather than complex operational strategy or a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Various tools for cutting mats, glass, and assembling frames (e.g., mat cutters, glass cutters, potentially heat presses for mounting or sealing).

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Basic Computer Software: For inventory management, internal communication, and potentially online order fulfillment systems.

Analytics & Reporting:

• Sales Reporting: Understanding basic sales figures for custom framing and overall store performance.

• Production Tracking: Potentially using internal systems to track order progress and completion times.

CRM & Automation:

• Customer Database: POS systems often have CRM capabilities for tracking customer purchase history and preferences.

• Omnichannel Systems: Tools to manage online orders for in-store pickup or custom framing consultations initiated online.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific emphasis on specialized equipment for the framing function. Proficiency with POS systems and a willingness to learn specialized tools are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and creating positive, memorable experiences through personalized service and quality framing solutions.

• Creativity & Passion: Embracing the company's mission to fuel creativity, showing enthusiasm for arts, crafts, and design.

• Teamwork & Collaboration: Working effectively with colleagues, supporting each other, and contributing to a positive store atmosphere.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all transactions and operations.

• Quality & Craftsmanship: Taking pride in producing high-quality framing work that meets or exceeds customer expectations.

Collaboration Style:

• Service-Oriented: A primary focus on assisting customers and colleagues to achieve store goals.

• Process-Driven: An understanding that efficient and effective operations rely on following established procedures.

• Supportive: Willingness to help team members with tasks, from customer assistance to stockroom duties.

• Adaptive: Ability to shift focus between customer interaction, production tasks, and operational support as store needs dictate.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative expression, customer dedication, and operational efficiency. Team members are expected to be both skilled in their specific roles and adaptable to the broader needs of a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom framing production, operating the POS, and general store duties simultaneously.

• Maintaining Quality under Pressure: Ensuring high-quality framing work even during busy periods or when facing tight deadlines.

• Customer Expectations Management: Effectively communicating timelines, costs, and design possibilities to customers to ensure satisfaction.

• Learning Curve with Equipment: Becoming proficient and safe with framing tools and machinery.

• Adaptability to Retail Rhythms: Working varied hours, including nights and weekends, and managing the ebb and flow of customer traffic.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in mat cutting, frame design, artwork preservation, and custom framing solutions.

• Sales & Consultation: Enhancing consultative selling techniques to effectively guide customers and increase custom framing sales.

• Retail Operations: Gaining broad experience in various aspects of store operations, from merchandising to inventory management.

• Leadership Potential: Opportunities to take on more responsibility, potentially leading to supervisory or management roles within the store.

• Product Knowledge: Deepening understanding of art supplies, craft materials, and home decor trends.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized department. The growth opportunities are geared towards developing expertise in framing and progressing within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their framing order?"

• Problem-Solving: "Imagine you have a complex framing order and a customer needs immediate assistance at the counter. How do you prioritize?"

• Motivation: "Why are you interested in Michaels, and specifically in the Framer role?" "What do you enjoy about arts and crafts or creativity?"

• Skills: "Tell me about your experience with basic computer systems or cash handling." "How comfortable are you with learning new tools and equipment?"

Company & Culture Questions:

• "What do you know about Michaels?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Prepare Anecdotes: Have 2-3 specific stories ready that demonstrate your customer service, problem-solving, attention to detail, or teamwork abilities.

• Highlight Relevant Skills: Even if your experience isn't directly in framing, connect your past roles to the skills required (e.g., a role requiring precise measurements, a customer-facing job with sales components).

• Express Enthusiasm: Show genuine interest in the creative aspect of the role and the products Michaels offers.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn, attention to detail, and a positive attitude, alongside an interest in the creative products Michaels offers.

📌 Application Steps

To apply for this Framer position at Michaels Stores:

• Submit Application: Navigate to the provided application link and complete the online application form.

• Resume Optimization: Tailor your resume to highlight customer service, any sales experience, attention to detail, basic computer skills, and any experience with tools or hands-on work. Use keywords from the job description.

• Prepare for Interview:

  • Research Michaels' mission, values, and product offerings.
  • Think of specific examples (anecdotes) that showcase your customer service, problem-solving, and teamwork skills.
  • Be ready to discuss your interest in creativity and how you would contribute to the store's atmosphere.

• Practice Responses: Rehearse answers to common interview questions related to customer service, handling difficult situations, and your motivation for applying.

• Express Enthusiasm: When discussing your interest, convey your passion for creativity and helping customers bring their visions to life through framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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