(Fluent English, hybrid) UX Designer

📍 Job Overview

Job Title: UX Designer Company: SupportYourApp Location: Cluj-Napoca, Romania Job Type: FULL_TIME Category: User Experience (UX) Design / Product Design Operations Date Posted: 2025-09-12 Experience Level: Middle / Senior (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Spearhead the end-to-end UX design process, from initial research and concept ideation through prototyping, testing, and iterative refinement to deliver exceptional user experiences.
• Translate complex user needs and business objectives into intuitive, engaging, and immersive digital product designs.
• Foster strong collaborative relationships with engineering, marketing, and product management teams to ensure seamless integration of UX principles into the product development lifecycle.
• Drive a user-centric design culture, advocating for user needs and championing best practices in usability and design innovation.
• Contribute to the strategic direction of product design by leveraging user research, data analysis, and market insights to identify opportunities for improvement and new feature development.

📝 Enhancement Note: While the title is "UX Designer," the responsibilities described, particularly "owning the UX process end-to-end" and "designing products from scratch," indicate a role that heavily intersects with product operations and Go-To-Market (GTM) strategy alignment, requiring a deep understanding of how design impacts user adoption and business outcomes. The emphasis on collaboration with engineering and marketing further solidifies this operational linkage.

📈 Primary Responsibilities

• Conduct comprehensive user research, including qualitative interviews, surveys, and usability testing, to deeply understand user behaviors, needs, and pain points.
• Synthesize research findings into actionable insights and design recommendations that inform product strategy and feature development.
• Develop detailed user personas, user journey maps, and information architecture to define the structure and flow of digital products.
• Create high-fidelity wireframes, interactive prototypes, and visually polished mockups using industry-standard design tools to effectively communicate design concepts.
• Design and execute iterative testing methodologies (e.g., A/B testing, usability testing) to validate design solutions and identify areas for optimization.
• Collaborate closely with product managers to define product requirements and ensure design solutions align with business goals and technical feasibility.
• Partner with front-end developers to ensure accurate implementation of designs, providing clear specifications and design assets.
• Contribute to the development and maintenance of design systems, style guides, and component libraries to ensure consistency and scalability across products.
• Stay abreast of emerging UX trends, technologies, and best practices, particularly in immersive technologies, to continuously elevate the user experience.
• Participate in cross-functional team meetings to provide design perspective, gather feedback, and contribute to overall product strategy discussions.

📝 Enhancement Note: The responsibility to "designing products from scratch" and "creating engaging, immersive user experiences" suggests a proactive role in product conceptualization and development, requiring a strong understanding of user acquisition and retention strategies from a design operations perspective. The collaboration with engineering and marketing implies a need to bridge design with Go-To-Market (GTM) execution.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• 3-4 years of progressive experience in UI/UX design, with a proven track record of delivering successful digital products.
• Demonstrated experience in managing the full UX lifecycle, from discovery and research to high-fidelity design and post-launch iteration.

Required Skills:

• User Research: Proven ability to conduct qualitative and quantitative user research, including user interviews, surveys, and usability testing.
• Wireframing & Prototyping: Mastery of creating low-fidelity wireframes and interactive, high-fidelity prototypes to effectively communicate design concepts and user flows.
• UX/UI Tools Proficiency: Expert-level command of industry-standard design and prototyping software such as Figma, Sketch, or Adobe XD.
• English Communication: Fluent English proficiency (C1+ level), both written and verbal, for seamless collaboration and stakeholder communication.
• Portfolio: A strong, comprehensive portfolio showcasing end-to-end UX design processes, problem-solving approaches, and impactful design outcomes.
• Problem Translation: Ability to translate complex user problems and business requirements into simple, intuitive, and user-friendly design solutions.
• Creativity & Initiative: A proactive and innovative mindset with a drive to explore new ideas and take ownership of design challenges.

Preferred Skills:

• Immersive Technologies Design: Prior experience designing for Virtual Reality (VR), Augmented Reality (AR), or other immersive technologies.
• Design Systems: Experience in developing, maintaining, and utilizing design systems for consistency and scalability.
• Agile Methodologies: Familiarity with Agile and Scrum development processes and experience working within these frameworks.
• Cross-functional Collaboration: Proven ability to collaborate effectively with engineering, product management, and marketing teams.

📝 Enhancement Note: The requirement for a "strong portfolio showcasing end-to-end UX work" is critical for operations roles. Candidates should prepare to demonstrate how their design process directly influenced user adoption, engagement, and business metrics, highlighting their ability to contribute to operational efficiency and revenue generation through design. The preference for VR/XR experience suggests a forward-thinking company culture that values design innovation in emerging fields.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End UX Process Demonstration: Showcase at least 2-3 comprehensive case studies detailing your involvement in the entire UX lifecycle, from user research and problem definition to ideation, prototyping, testing, and final implementation.
• Problem-Solving Framework: Clearly articulate the specific user or business problem you addressed, your methodology for understanding it, and how your design solutions directly solved it.
• Iterative Design & Testing: Provide evidence of how user feedback and testing results informed your design iterations, demonstrating your commitment to data-driven design improvements.
• Visual Design & Interaction: Include high-fidelity mockups and interactive prototypes that highlight your aesthetic sensibilities, attention to detail, and understanding of user interaction principles.
• Impact & Outcomes: Quantify the impact of your designs whenever possible, using metrics related to user engagement, task completion rates, conversion, or other relevant KPIs.

Process Documentation:

• User Research Synthesis: Include examples of how you synthesized user research findings into actionable insights, such as user personas, journey maps, or empathy maps.
• Wireframing & Prototyping Standards: Demonstrate your ability to create clear, well-structured wireframes and functional prototypes that effectively communicate design intent.
• Usability Testing Reports: Present examples of usability testing plans, execution, and reports that led to significant design improvements.

📝 Enhancement Note: For a UX role with operational implications, the portfolio should not just showcase aesthetics but also the process and impact. Candidates should highlight how their design decisions were data-informed and contributed to measurable business outcomes, demonstrating an understanding of design's role in operational efficiency and user adoption.

💵 Compensation & Benefits

Salary Range:

• Competitive compensation in USD. Based on industry benchmarks for Middle to Senior UX Designers in Romania with hybrid work arrangements, a typical range would be approximately $30,000 - $55,000 USD annually, depending on experience, specific skill set, and negotiation.

Benefits:

• Competitive Compensation: Paid in USD, offering stability and potential for international market alignment.
• Hybrid Work Model: Flexibility to work remotely or from a modern coworking space in Cluj-Napoca, balancing work-life integration.
• Cutting-Edge Projects: Opportunity to work on innovative and potentially immersive technology projects, fostering professional growth and skill development.
• Supportive Team Environment: A collaborative culture that encourages experimentation, creative freedom, and the exploration of bold ideas.
• Bureaucracy-Free Management: A lean and efficient management structure focused on long-term cooperation and employee empowerment.
• Professional Development: Exposure to modern design tools and methodologies, with opportunities to contribute to impactful product initiatives.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week, with flexibility offered within the hybrid work model.

📝 Enhancement Note: The salary is explicitly stated to be in USD, which is a significant benefit for candidates in Romania, offering a potentially higher and more stable income compared to local currency salaries. The "hybrid work format" implies a structured approach to in-office days, likely for collaborative sessions, which is key for operational synergy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software Development / Customer Support Solutions Company Size: While not explicitly stated, the mention of a "supportive team" and "friendly management without bureaucracy" suggests a growing company that values agility and direct communication, likely in the small to medium-sized business (SMB) range or a startup environment within a larger tech sector. This size often means more direct impact and less hierarchical structure for operations roles. Founded: SupportYourApp is a platform that helps businesses provide better customer support. The founding date isn't provided, but the company's focus on customer support solutions implies a history of addressing evolving customer service needs, suggesting a culture rooted in problem-solving and user advocacy.

Team Structure:

• UX Team: Likely a dedicated UX/Product Design team, or a designer working closely with product managers and engineers.
• Reporting Structure: The designer will likely report to a Head of Product, Design Lead, or a Senior Product Manager, with direct collaboration across engineering and marketing departments.
• Cross-functional Collaboration: Expect close interaction with product managers for feature definition, engineers for implementation, and marketing for go-to-market strategies and user acquisition campaigns, highlighting the operational integration of UX.

Methodology:

• User-Centric Design: A core methodology focused on understanding and meeting user needs through research and testing.
• Agile Development: Likely follows agile principles, with iterative design cycles and close collaboration with development teams.
• Data-Informed Decisions: Emphasizes using user research data, analytics, and testing results to guide design choices and product improvements.
• Experimental Culture: Encourages experimentation and creative freedom, suggesting an openness to trying new approaches in design and product development.

Company Website: https://www.supportyourapp.com/

📝 Enhancement Note: The company's focus on customer support solutions implies a deep understanding of user pain points and the importance of seamless user experiences for retention and satisfaction. This operational focus translates to a UX role that is highly valued for its contribution to customer success and long-term business relationships. The absence of bureaucracy suggests a more agile and responsive operational structure.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Middle to Senior UX Designer. In an operations context, this means contributing to strategic design decisions, mentoring junior designers (if applicable), and taking ownership of significant product features or entire product areas. The "end-to-end" ownership implies a level of autonomy and responsibility comparable to a lead role on specific projects. Reporting Structure: The UX Designer will likely report to a Product Manager or Head of Design/Product. The key is the close, collaborative relationship with engineering and marketing teams, indicating a GTM-aligned operational structure where design is integrated early and often. Operations Impact: The UX Designer's work directly influences customer acquisition, user adoption, retention, and overall customer satisfaction. By creating intuitive and engaging experiences, the designer plays a critical role in reducing churn, improving conversion rates, and enhancing the perceived value of SupportYourApp's services, thereby impacting revenue and operational efficiency.

Growth Opportunities:

• Specialization in Immersive Technologies: The "plus" for VR/XR experience suggests a potential pathway to specialize in cutting-edge design fields, which are increasingly relevant in various operational contexts.
• Product Strategy Influence: As the company grows, the opportunity to influence product strategy and roadmap decisions based on UX insights will increase, moving beyond execution to conceptualization.
• Leadership Potential: Successfully owning end-to-end processes and collaborating effectively can lead to opportunities for design leadership roles, team management, or becoming a subject matter expert in specific product areas.
• Cross-functional Skill Development: Working closely with engineering and marketing provides exposure to different facets of product development and go-to-market operations, broadening skill sets.

📝 Enhancement Note: The emphasis on "designing products from scratch" and "end-to-end UX process" offers significant growth potential for a UX professional looking to deepen their involvement in product strategy and operational execution, moving beyond purely aesthetic contributions to driving business outcomes.

🌐 Work Environment

Office Type: Hybrid. This suggests a blend of remote work and in-office collaboration. The company offers a "modern coworking space" as an alternative to a traditional office, indicating a flexible and contemporary approach to workspace arrangements. This setup is designed to facilitate collaboration when needed, while still providing the benefits of remote work. Office Location(s): Cluj-Napoca, Cluj County, Romania. This specific location is key for candidates seeking hybrid opportunities within this region.

Workspace Context:

• Collaborative Hub: The coworking space likely serves as a hub for team meetings, brainstorming sessions, and in-person collaboration, fostering a sense of community and shared purpose among the team.
• Technology-Enabled: As a tech company, expect access to modern design software and hardware, as well as robust digital collaboration tools to support the hybrid work model.
• Team Interaction: The hybrid model encourages intentional team interaction, likely through scheduled meetings, workshops, and informal catch-ups, ensuring that designers are connected to their colleagues and aware of ongoing projects.

Work Schedule:

• Full-time, with a standard approximate 40-hour work week. The hybrid nature offers flexibility in managing work hours and location, allowing professionals to structure their day to optimize both independent work and collaborative sessions.

📝 Enhancement Note: The "modern coworking space" option for hybrid work indicates a company that invests in a professional and functional environment for its employees, even if not a traditional dedicated office. This setup is designed to support efficient operations and collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess your experience, skills, and suitability for the role. Be prepared to articulate your UX process and highlight key achievements.
• Portfolio Presentation & Discussion: Expect to present 1-2 key projects from your portfolio. Focus on explaining your design process, the problem you solved, your role, the tools you used, the challenges you faced, and the outcomes achieved. Be ready to discuss how your design decisions align with user needs and business objectives.
• Technical/Skills Assessment: This may involve a design challenge or a discussion about your proficiency with specific UX/UI tools (like Figma) and methodologies.
• Team/Cultural Fit Interview: An opportunity to meet with potential team members (e.g., Product Manager, Engineers) to assess collaboration style, communication skills, and alignment with the company's values and culture.
• Final Interview: Potentially with a senior leader to discuss overall fit and long-term career aspirations.

Portfolio Review Tips:

• Tell a Story: Structure your case studies with a clear narrative: the problem, your approach, your solution, and the results.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your process and design thinking.
• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., conversion rates, user satisfaction scores, task completion times).
• Highlight Collaboration: Showcase how you worked with cross-functional teams (engineering, marketing) to bring designs to life.
• Tailor to the Role: Emphasize projects that align with SupportYourApp's focus on customer support and potentially immersive technologies.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you understand the user and business goals before diving into solutions.
• Process Over Perfection: Focus on demonstrating a thoughtful and structured design process, rather than striving for a pixel-perfect final output within a limited timeframe.
• Communicate Your Thinking: Verbalize your design decisions, assumptions, and trade-offs. Explain why you made certain choices.
• Focus on User Needs: Ground your solutions in user research and usability principles.

📝 Enhancement Note: For this role, the portfolio review is paramount. Candidates should prepare to discuss not just the aesthetic outcome but the operational rigor behind their designs – how they used research to inform strategy, how they collaborated to ensure feasibility, and how they measured impact. This demonstrates an understanding of design's role in business operations.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping: Figma (highly preferred), Sketch, Adobe XD. Proficiency in one or more of these is essential for creating wireframes, mockups, and interactive prototypes.
• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey, Lookback).
• Collaboration Tools: Slack, Microsoft Teams, or similar for daily communication and team interaction.
• Project Management Tools: Jira, Asana, Trello, or similar for tracking tasks, sprints, and project progress.

Analytics & Reporting:

• Analytics Platforms: Google Analytics, Mixpanel, Amplitude, or similar to understand user behavior, track KPIs, and inform design decisions.
• Heatmapping & Session Recording: Tools like Hotjar or FullStory to visualize user interaction patterns on existing interfaces.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) may be beneficial for understanding customer data and sales/support processes, though not explicitly required for this role.
• Integration Tools: Understanding how design integrates with front-end code and backend systems is crucial.

📝 Enhancement Note: Proficiency in Figma is a strong indicator of a designer's ability to work efficiently and collaboratively in modern product development environments. Experience with analytics tools is also critical for demonstrating an operations-minded approach, enabling designers to measure the impact of their work on user behavior and business metrics.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and prioritizing user needs in all design decisions.
• Collaboration: A strong emphasis on teamwork and open communication, working closely with product, engineering, and marketing.
• Innovation & Experimentation: Encouragement to explore new ideas, take creative risks, and push the boundaries of design, especially in emerging technologies.
• Efficiency & Impact: A focus on delivering high-quality designs that are not only aesthetically pleasing but also solve problems effectively and contribute to business success.
• Transparency & Openness: A culture that values direct communication and a lack of bureaucracy, fostering a responsive and agile work environment.

Collaboration Style:

• Cross-functional Integration: Design is seen as an integral part of the product development lifecycle, working hand-in-hand with other departments to achieve shared goals.
• Feedback-Driven: An environment where constructive feedback is welcomed and used to refine designs and processes.
• Agile & Iterative: A dynamic approach to design and development, with continuous learning and adaptation based on user feedback and project needs.
• Knowledge Sharing: A culture that promotes sharing insights, best practices, and learnings within the team and across departments.

📝 Enhancement Note: The company's values emphasize a proactive, user-focused, and collaborative approach, which is crucial for operations roles that bridge different departments. The "no bureaucracy" aspect highlights an operational structure that prioritizes agility and direct impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively designing for both user satisfaction and business objectives, ensuring that design decisions support revenue generation and operational efficiency.
• Working with Emerging Technologies: If VR/XR is a focus, adapting design principles and workflows to new platforms and interaction paradigms can be challenging yet rewarding.
• Translating Complex Ideas: Simplifying intricate functionalities and business logic into intuitive user experiences requires strong analytical and design skills.
• Cross-functional Alignment: Ensuring consistent vision and execution across diverse teams (product, engineering, marketing) requires excellent communication and negotiation skills.

Learning & Development Opportunities:

• Immersive Design Expertise: Gaining specialized skills in VR/AR/XR design, a rapidly growing field with significant future potential.
• Product Strategy Contribution: Evolving from a design executor to a strategic partner, influencing product roadmaps and vision.
• Mentorship: Opportunities to learn from experienced product professionals and potentially mentor junior designers as the team grows.
• Industry Exposure: Working on cutting-edge projects provides exposure to the latest design trends and technologies, keeping skills sharp and relevant.

📝 Enhancement Note: The challenges presented are common in operations-focused design roles, requiring not just creative talent but also strategic thinking and strong interpersonal skills to navigate cross-functional dynamics and drive business impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs or business requirements. How did you approach it, and what was the outcome?" Preparation: Think about a project where you had to make trade-offs. Focus on your process for understanding the priorities, communicating with stakeholders, and arriving at a balanced solution.
• "How do you ensure your designs are accessible and inclusive?" Preparation: Discuss your understanding of accessibility standards (WCAG) and how you incorporate them into your design process. Mention specific tools or techniques you use.
• "Walk me through a project where user research significantly changed your initial design direction." Preparation: Select a case study that clearly demonstrates your research-driven approach. Highlight the specific insights you gained and how they led to a better outcome.
• "How do you collaborate with engineers to ensure design fidelity during implementation?" Preparation: Discuss your experience with design handoff, creating detailed specifications, and maintaining communication throughout the development cycle. Mention tools or processes you use.

Company & Culture Questions:

• "What interests you most about SupportYourApp and our mission?" Preparation: Research the company's products, values, and recent news. Connect your skills and career aspirations to their goals.
• "How do you approach working in a hybrid environment?" Preparation: Discuss your strategies for effective remote work, collaboration, and communication in a hybrid setting.
• "Describe your ideal team environment and how you contribute to it." Preparation: Reflect on the company's stated values (collaboration, experimentation) and articulate how you embody them.

Portfolio Presentation Strategy:

• Start with the "Why": Clearly state the problem you were solving and the goals of the project.
• Show Your Process: Detail your research methods, ideation techniques, wireframing, prototyping, and testing. Use visuals at each stage.
• Explain Your Decisions: Justify your design choices by linking them back to user needs, research insights, or business objectives.
• Quantify Results: Present metrics and outcomes to demonstrate the impact of your work. If metrics are unavailable, discuss qualitative feedback and observed user behavior.
• Practice Your Storytelling: Be concise, engaging, and confident. Be prepared to answer detailed questions about any aspect of your presented work.

📝 Enhancement Note: For an operations-focused UX role, interview preparation should emphasize the ability to connect design decisions to business outcomes and demonstrate a collaborative, process-driven approach. Highlighting how your work contributes to efficiency, user adoption, and revenue is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.
• Portfolio Customization: Ensure your portfolio prominently features end-to-end UX case studies that highlight your research, problem-solving, prototyping, testing, and impact. Tailor your case study selection to showcase projects that align with SupportYourApp's focus on customer support and potentially immersive technologies.
• Resume Optimization: Update your resume to emphasize keywords related to UX design, user research, prototyping, usability testing, and collaboration. Quantify your achievements with metrics where possible, demonstrating your contribution to product success and operational efficiency.
• Interview Preparation: Thoroughly research SupportYourApp, understand their product offerings, and prepare to discuss your portfolio projects in detail, focusing on your process, decision-making, and the impact of your designs. Practice articulating your thoughts on user experience and design strategy.
• Company Research: Familiarize yourself with SupportYourApp's mission, values, and market position. Understand how their customer support solutions operate and identify potential areas where your UX expertise can drive significant improvements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.