Floral Design Manager

📍 Job Overview

Job Title: Lead Floral Designer

Company: French Florist

Location: Los Angeles, California, United States

Job Type: Full-Time

Category: Management & Leadership / Art & Design / Retail

Date Posted: February 24, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Oversees daily floral production, ensuring all designs meet company quality and style standards, integrating workflow optimization and quality control methodologies.

• Manages and leads a team of floral designers, focusing on performance management, task delegation, and fostering a collaborative and creative atmosphere.

• Directs inventory management for floral supplies and designer materials, optimizing stock levels and ensuring availability for production needs.

• Acts as a key liaison between the design team, dispatch, and customer service, ensuring seamless order fulfillment and resolving client-specific issues with effective communication and problem-solving.

📝 Enhancement Note: This role bridges creative design with operational efficiency, requiring a leader who can manage both the artistic output and the day-to-day logistics of a busy floral production environment. The emphasis on "company standards" suggests a need for strong adherence to established design protocols and brand consistency.

📈 Primary Responsibilities

• Ensure all floral arrangements are designed and produced to French Florist’s exacting standards for quality, style, and creativity.

• Assign daily orders to designers, meticulously monitor completion progress, and ensure accurate and timely dispatch according to delivery schedules.

• Collaborate closely with the dispatch team to address and resolve any delivery-related issues promptly.

• Serve as a primary point of contact for the Customer Service Representative (CSR) team, addressing client order discrepancies and coordinating necessary floral replacements or adjustments.

• Maintain exceptional standards of cleanliness, organization, and visual appeal across all workspaces, including floral window displays and plant areas.

• Assist with the efficient restocking of all operational supplies, including branded marketing materials, add-ons, and designer-specific tools.

• Provide direct, hands-on customer service to walk-in clients, addressing inquiries and processing orders with a focus on creating memorable experiences.

• Support overall shop operations by collaborating effectively with all team members, promoting a cohesive and productive work environment.

• Utilize Slack for real-time communication and coordination, ensuring seamless inter-departmental service delivery.

• Undertake additional duties as assigned to support departmental and company objectives.

• Supervise designers through effective task delegation, scheduling, monitoring overtime, and ensuring adherence to the employee handbook and core values.

• Lead by example with a hands-on approach, actively supporting the team during peak operational periods.

• Conduct regular performance conversations, including coaching, documentation, and implementing corrective actions when necessary.

• Hold designers accountable for their performance while fostering their professional development in alignment with company values and objectives.

• Track and analyze productivity metrics within the design team to identify areas for improvement and efficiency gains.

• Participate actively in all required corporate meetings and training sessions to stay aligned with company initiatives.

• Oversee daily floral production, ensuring adherence to quality and style guidelines.

• Train and onboard new designers, ensuring proficiency in company standards, design techniques, and operational tools.

• Manage and maintain inventory of all designer supplies, including perishable floral materials and operational tools.

• Ensure all client-facing areas and production spaces are immaculate, organized, and visually appealing, reflecting the brand's aesthetic.

• Provide creative leadership while balancing artistic vision with operational efficiency and workflow management.

📝 Enhancement Note: The responsibilities highlight a dual focus on hands-on design and team leadership. The inclusion of operational tasks like inventory management, dispatch coordination, and customer service indicates that this role requires a well-rounded individual capable of managing multiple facets of the business. Tracking productivity metrics and performance conversations points to a structured approach to team management.

🎓 Skills & Qualifications

Education: While no specific educational degree is mandated, a strong foundation in floral design principles, potentially through vocational training, workshops, or extensive on-the-job learning, is essential.

Experience: A minimum of 5-10 years of progressive experience in floral design is expected, with a significant portion involving leadership or management responsibilities.

Required Skills:

• Proven expertise in floral design, including a deep understanding of various styles, mechanics, and current industry trends.

• Demonstrated team leadership and management capabilities, with experience in supervising and motivating a creative team.

• Strong organizational skills and the ability to manage multiple priorities and deadlines effectively in a fast-paced environment.

• Excellent communication skills, both written and verbal, for interacting with team members, dispatch, CSR, and customers.

• Proficient in customer service, with a genuine passion for creating positive customer experiences.

• Experience with inventory management and supply chain for perishable goods.

• Ability to perform quality control checks on finished products.

• Familiarity with order management and dispatch coordination processes.

• Skills in visual merchandising and maintaining aesthetically pleasing displays.

• Experience with performance management, including coaching and feedback delivery.

• Proficiency in task delegation and workflow management.

• Ability to provide creative leadership and inspire design innovation.

• Experience in training and onboarding new team members.

Preferred Skills:

• Formal training or certification in advanced floral design techniques.

• Experience with Slack or similar real-time collaboration tools.

• Familiarity with retail operations within a high-volume environment.

• Knowledge of floral mechanics and best practices for flower care and longevity.

• Experience in performance appraisal processes and documentation.

📝 Enhancement Note: The "5-10 years" experience level, combined with the "Lead" title, suggests this role requires not just artistic talent but also proven operational and managerial acumen. The emphasis on "company standards" implies the need for someone adaptable to established practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a diverse range of floral design projects, demonstrating mastery of various styles, techniques, and aesthetics relevant to high-end floristry.

• Case studies or project examples that highlight your leadership in managing design teams, optimizing production workflows, and ensuring consistent quality output.

• Evidence of your ability to manage inventory levels and contribute to supply chain efficiency within a creative production setting.

Process Documentation:

• Ability to document and articulate design processes, from order intake and conceptualization to final production and delivery, emphasizing efficiency and quality checkpoints.

• Experience in developing and implementing workflows that streamline the production process, reduce waste, and improve team productivity.

• Skills in tracking and reporting on key performance indicators (KPIs) related to design output, team efficiency, and material usage.

📝 Enhancement Note: While not explicitly stated as a formal "portfolio" requirement, a strong visual and process-oriented demonstration of past work and leadership capabilities is implicitly expected for a Lead Designer role. Candidates should be prepared to discuss their approach to design operations and team management.

💵 Compensation & Benefits

Salary Range: $70,500 per year. This is a fixed annual salary.

Benefits:

• Paid Time Off (PTO): Standard paid vacation and sick leave benefits.

• Annual Professional Development Stipend: Funds allocated for ongoing learning, workshops, or courses to enhance floral design or leadership skills.

• Monthly Cellphone Reimbursement: A fixed monthly amount to cover personal cellphone expenses used for work-related communications.

Working Hours: Full-time, with a standard schedule of Tuesday through Saturday. Weekend availability is a core requirement.

📝 Enhancement Note: The provided salary is a specific figure, indicating a fixed compensation. The benefits package offers professional growth and support for communication needs, aligning with a leadership role that requires continuous learning and connectivity. The Tuesday-Saturday schedule is typical for retail-facing roles that require weekend coverage.

🎯 Team & Company Context

🏢 Company Culture

Industry: Luxury Floristry / Retail / E-commerce. French Florist operates within the premium segment of the floral industry, emphasizing high-quality products and exceptional customer experiences.

Company Size: While not explicitly stated, the mention of a "team of designers," "dispatch team," and "CSR team" suggests a medium-sized operation with distinct functional departments. The company is part of a larger network through "RemotelyHR" and potentially other affiliations.

Founded: The founding date is not provided, but the established presence implied by the "French Florist - Pico" location suggests a history and brand reputation within Los Angeles.

Team Structure:

• The Lead Floral Designer reports to a higher level of management (likely a General Manager or Director of Operations/Creative).

• The role directly supervises a team of Floral Designers.

• Close collaboration is expected with the Dispatch team, Customer Service Representatives (CSR), and potentially procurement or inventory specialists.

Methodology:

• Design Excellence: A strong emphasis on meeting and exceeding "company standards for quality and creativity."

• Operational Efficiency: Focus on streamlining daily production, managing inventory, and ensuring timely order fulfillment.

• Team Development: Commitment to leading, coaching, and developing a team of designers, fostering professional growth and accountability.

• Customer Centricity: Dedication to providing excellent customer service and creating memorable experiences for clients.

• Data-Informed Management: Tracking productivity metrics to inform decision-making and drive performance improvements.

Company Website: [company_url] (Assuming the provided URL is the primary company site or a portal for RemotelyHR)

📝 Enhancement Note: The company culture appears to value both artistic quality and operational rigor. The emphasis on "exquisite flowers" and "lasting impact" suggests a commitment to premium products and customer satisfaction, while the operational duties highlight a need for structured management and efficient processes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level management position within the operations and design functions. It requires a blend of creative expertise and leadership capabilities, serving as a critical link between artistic vision and operational execution. The scope of responsibility includes team management, production oversight, and contributing to the overall quality and efficiency of the design department.

Reporting Structure: The Lead Floral Designer will likely report to a Store Manager, General Manager, or a Director of Operations/Creative. They will directly manage a team of Floral Designers. This structure emphasizes