Flooring Design Consultant - Mobile Showroom

📍 Job Overview

Job Title: Flooring Design Consultant - Mobile Showroom Company: Rite Rug Co. Location: Charlotte, North Carolina, United States Job Type: Full-Time Category: Sales Operations / Customer Success Date Posted: September 17, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Sales & Client Engagement: Drive flooring sales by engaging with customers in a mobile showroom environment, understanding their design needs, and guiding them through product selection.
• Relationship Management: Cultivate and maintain strong customer relationships throughout the sales cycle, ensuring satisfaction from initial consultation to project completion.
• Operational Support: Manage sales processes, including order processing, payment collection, and coordinating measurements for installation, ensuring smooth operational workflows.
• Product Expertise Development: Continuously learn and master a comprehensive understanding of Rite Rug's diverse flooring product lines to effectively advise customers and drive product adoption.

📝 Enhancement Note: While this role is primarily sales-focused, its emphasis on customer relationship management, process execution (payments, measurements), and product knowledge acquisition positions it within the broader GTM (Go-To-Market) and customer-facing operations sphere. Success in this role requires strong organizational skills and a proactive approach to problem-solving, akin to operational roles.

📈 Primary Responsibilities

• Proactively engage with a diverse customer base, including retail clients, B2B partners, and real estate professionals, to identify flooring needs and opportunities.
• Conduct thorough needs assessments with customers to accurately match their design preferences and functional requirements with Rite Rug's extensive flooring product catalog.
• Actively promote and sell all Rite Rug flooring products and associated services, aiming to exceed individual sales targets and contribute to team revenue goals.
• Accurately take measurements for flooring installations, ensuring precise specifications for quoting and order fulfillment processes.
• Process customer payments efficiently and accurately, adhering strictly to Rite Rug's established financial procedures and protocols.
• Execute diligent follow-up with customers post-sale to confirm project satisfaction and address any outstanding concerns, thereby enhancing customer loyalty.
• Develop and maintain an in-depth knowledge of all flooring products, including materials, styles, durability, and installation requirements, to provide expert advice.
• Perform administrative and operational duties as assigned, contributing to the overall efficiency of the mobile showroom operations.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales and operational tasks. The emphasis on "coordinating the selection and sales process," "taking measurements for installation," and "receiving and process payments" indicates a need for structured workflow management and attention to detail, aligning with operational best practices in customer fulfillment.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent (e.g., GED) is the minimum educational requirement.

Experience:

• Previous flooring sales or design experience is preferred, offering a significant advantage.
• Experience in customer-facing roles, particularly in retail or consultative sales, is highly valued.

Required Skills:

• Customer Relationship Management: Proven ability to build, nurture, and maintain positive, long-term customer relationships.
• Sales Acumen: Demonstrated skill in identifying customer needs, presenting solutions, and closing sales, with a focus on consultative selling.
• Product Knowledge Acquisition: Aptitude for quickly learning and retaining detailed information about a wide range of flooring products.
• Basic Measurement Skills: Ability to accurately measure spaces for flooring projects, ensuring precision in quotes and orders.
• Computer Proficiency: Comfort and capability in using computer systems for sales, data entry, and communication.

Preferred Skills:

• Flooring Industry Experience: Direct experience within the flooring retail or installation sector.
• Design Consultation: Experience in interior design or advising clients on aesthetic choices.
• Software Proficiency: Familiarity with measurement software like Measure Square or RFMS Measure.
• CRM/Sales Platform Usage: Experience with Customer Relationship Management (CRM) systems or sales platforms.
• B2B Sales & Realtor Relations: Experience in business-to-business sales and building relationships with real estate agents.

📝 Enhancement Note: The "self-starter" and "people person" requirements, coupled with the need to "multi-task and prioritize," suggest an expectation for proactive engagement and effective time management, crucial for operational efficiency in a mobile sales environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Process Case Studies: Examples demonstrating successful customer engagement, needs assessment, and sales closure in a retail or consultative environment.
• Customer Satisfaction Metrics: Evidence of achieving high customer satisfaction ratings or positive feedback in previous roles.
• Product Knowledge Demonstration: Ability to articulate product features, benefits, and applications effectively, perhaps through sample presentations or product knowledge quizzes.
• Workflow Management Examples: Documentation or examples of how you manage sales processes, from lead to close, including order processing and follow-up.

Process Documentation:

• Ability to document customer interactions, sales activities, and follow-up actions within company systems.
• Understanding of how to manage a sales pipeline and track progress toward individual and team goals.
• Familiarity with processes for handling payments, order entry, and coordinating logistical aspects like measurement scheduling.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates should be prepared to discuss past successes and demonstrate their sales process and customer handling capabilities. Highlighting any experience with sales process optimization or efficiency improvements in previous roles would be beneficial.

💵 Compensation & Benefits

Salary Range:

• Base Salary + Uncapped Commissions: The role offers a base salary combined with commission earnings that have no upper limit. Top performers are reported to earn $150,000+ annually.
• Estimated Total Compensation: Based on industry standards for sales consultants in Charlotte, NC, with a commission structure, entry-level to mid-level performers might expect a total compensation ranging from $50,000 to $90,000 in their first year. Experienced individuals or those who excel in sales could significantly exceed this, reaching towards the $100K-$150K+ range as indicated.

Benefits:

• Full Benefits Package: This includes comprehensive health insurance, dental coverage, vision care, and potentially other benefits such as life insurance or disability coverage.
• Commission Structure: A key component of compensation, offering direct financial rewards for sales performance.
• Training Provided: Comprehensive training on products, sales techniques, and company processes will be provided.
• Company Vehicle: A company vehicle will be provided for mobile showroom operations, including a valid driver's license being a requirement.

Working Hours:

• The role is full-time, typically requiring 40 hours per week. Specific hours may vary based on customer appointments and showroom operational needs, potentially including some evenings or weekends.

📝 Enhancement Note: The "unlimited earning potential with uncapped commissions" is a significant draw. For salary estimation, typical sales consultant base salaries in Charlotte, NC, can range from $35,000 to $55,000, with commissions making up the bulk of the higher earnings potential. The $150K+ figure suggests a highly successful sales culture and commission plan.

🎯 Team & Company Context

🏢 Company Culture

Industry: Flooring Retail and Installation Company Size: Rite Rug is described as one of the largest privately owned flooring retailers in America, indicating a substantial operational footprint and market presence. Founded: 90 years ago, signifying a long-standing history, stability, and established market position.

Team Structure:

• Sales Team: The Flooring Design Consultant will likely be part of a regional sales team, potentially reporting to a Sales Manager or Regional Sales Director.
• Cross-functional Collaboration: Collaboration is expected with installation teams, customer service, and potentially marketing departments to ensure seamless customer experience.
• Mobile Showroom Focus: Team members operate with a degree of autonomy within their mobile showrooms, requiring self-management while adhering to company-wide standards.

Methodology:

• Customer-Centric Approach: Emphasis on understanding and meeting customer needs for product selection and design.
• Sales Process Driven: Adherence to structured sales processes for lead management, consultation, transaction, and follow-up.
• Data Utilization: While not explicitly stated, effective sales roles increasingly leverage CRM data for customer insights and pipeline management.

Company Website: https://www.riterug.com/

📝 Enhancement Note: The company's long history suggests a stable environment with established operational procedures. The "private ownership" often implies a culture that may be more agile and less bureaucratic than publicly traded companies, potentially offering more direct impact for individuals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to early-career sales position. It serves as a foundational role within the sales and customer engagement function. Reporting Structure: Typically reports to a Sales Manager or a designated team lead responsible for a specific territory or showroom operations. Operations Impact: Directly impacts revenue generation through sales activities and influences customer satisfaction and brand perception through client interactions and service delivery. Efficiently managing the sales process contributes to operational smoothness.

Growth Opportunities:

• Senior Design Consultant: Advancement to roles with more complex client portfolios or higher sales targets.
• Sales Management: Progression into leadership roles, managing a team of Design Consultants and overseeing a territory.
• Specialization: Potential to specialize in specific product lines or customer segments (e.g., commercial sales, high-end residential design).
• Operations Management: With additional experience, opportunities may arise in broader operations roles within the company, focusing on logistics, inventory, or process improvement.

📝 Enhancement Note: The emphasis on "eager to learn and to grow" indicates a company culture that supports professional development. For operations-minded individuals, the growth path into sales management or even operational leadership roles within a large, established company like Rite Rug can be a significant career advantage.

🌐 Work Environment

Office Type: Mobile Showroom. This means the primary "office" is a vehicle equipped to showcase flooring samples and serve as a mobile sales hub, visiting customers at their locations. Office Location(s): Operates within the Charlotte, North Carolina region, serving customers in and around this metropolitan area.

Workspace Context:

• Dynamic Environment: Work involves frequent travel to customer sites, offering variety and exposure to different settings.
• Customer Interaction Focused: The workspace is designed for direct client engagement, product presentation, and sales consultation.
• Self-Sufficiency: Requires the ability to manage the mobile showroom, including product display, organization, and basic maintenance, similar to managing a localized operational hub.

Work Schedule:

• Full-time commitment, typically 40 hours per week.
• Flexibility may be required to accommodate customer appointment schedules, which could include evenings and weekends. This requires strong personal time management skills to balance work and personal life effectively.

📝 Enhancement Note: The mobile showroom aspect is critical. It demands strong organizational skills, efficient route planning, and the ability to maintain a professional presentation of products and the workspace, all key components of field operations management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call to assess basic qualifications, communication skills, and cultural fit.
• In-Person Interview: May involve meeting with a hiring manager or sales leader to discuss experience, sales approach, and product interest.
• Role-Play/Scenario: Potential for a scenario-based interview or role-play to assess how the candidate handles customer interactions, problem-solving, and sales pitches.
• Behind-the-Scenes Review: Be prepared to discuss how you would manage the day-to-day operations of a mobile showroom, including organization, customer follow-up, and sales process execution.

Portfolio Review Tips:

• Highlight Sales Achievements: Quantify your sales successes with specific metrics whenever possible (e.g., percentage increase in sales, revenue generated, conversion rates).
• Showcase Customer Engagement: Provide examples of how you've built strong customer relationships and resolved customer issues effectively.
• Demonstrate Product Acumen: If you have prior flooring or design experience, be ready to discuss specific product types, their applications, and design considerations.
• Process Orientation: If you've improved sales processes, managed inventory, or streamlined any operational aspect of a previous role, be prepared to share these examples.

Challenge Preparation:

• Sales Scenarios: Practice common sales objections and how you would address them. Prepare to discuss your sales process from initial contact to closing.
• Product Knowledge: Familiarize yourself with different types of flooring (carpet, hardwood, vinyl, tile), their pros and cons, and current design trends.
• Operational Readiness: Think about how you would manage your time, schedule appointments, and maintain the mobile showroom.

📝 Enhancement Note: Candidates should be ready to demonstrate not just sales capability but also an understanding of the operational elements involved in a mobile sales role, such as logistics, organization, and customer follow-through.

🛠 Tools & Technology Stack

Primary Tools:

• Mobile Showroom Vehicle: The primary tool for customer interaction and product display.
• Sales Tools: Potentially proprietary sales software or CRM for managing leads, customer interactions, and sales pipelines.
• Measurement Software: Experience or willingness to learn software like Measure Square or RFMS Measure for accurate project quoting.
• Communication Tools: Standard office suites (e.g., Microsoft Office, Google Workspace) for email, scheduling, and documentation.

Analytics & Reporting:

• Sales Performance Dashboards: Likely used to track individual and team sales metrics, conversion rates, and revenue.
• Customer Data: CRM systems will be used to store and analyze customer information and interaction history.

CRM & Automation:

• CRM System: A Customer Relationship Management system is fundamental for managing customer data, tracking sales activities, and forecasting.
• Payment Processing Systems: Used for receiving and processing customer payments securely.

📝 Enhancement Note: While specific software isn't heavily detailed beyond measurement tools, a strong understanding of CRM principles and customer data management is beneficial. The ability to quickly adapt to company-specific sales and operational software is a key requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and delivering exceptional service throughout the sales and installation process.
• Integrity: Maintaining honesty and transparency in all customer interactions and business dealings.
• Teamwork: Collaborating effectively with colleagues across departments to achieve common goals.
• Accountability: Taking ownership of responsibilities, sales targets, and customer outcomes.
• Efficiency: Striving for streamlined processes and effective time management in the mobile showroom environment.

Collaboration Style:

• Cross-functional: Working closely with installation teams, operations staff, and potentially support functions to ensure a smooth customer journey.
• Independent but Connected: While operating autonomously in a mobile showroom, maintaining regular communication with management and support teams is crucial for success and alignment.
• Feedback Integration: Openness to feedback from customers and colleagues to continuously improve service and sales performance.

📝 Enhancement Note: The company's long tenure suggests a culture that values stability and customer loyalty. For operations professionals, understanding how a sales team integrates with installation and support functions is key to appreciating the end-to-end customer experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Sales Target Achievement: Meeting and exceeding ambitious sales targets in a competitive market.
• Customer Needs Translation: Effectively translating diverse customer design preferences into tangible product solutions.
• Mobile Showroom Logistics: Managing the operational aspects of a mobile showroom, including organization, inventory of samples, and vehicle maintenance.
• Adapting to Market Trends: Staying current with flooring industry trends, new products, and design aesthetics.

Learning & Development Opportunities:

• Product Training: In-depth training on a wide range of flooring materials, styles, benefits, and installation considerations.
• Sales Technique Development: Opportunities to refine consultative selling skills, negotiation tactics, and customer relationship management.
• Industry Exposure: Gaining practical experience within the flooring retail sector, a significant home improvement industry.
• Career Advancement: Clear pathways for growth into senior sales, management, or specialized roles within the company.

📝 Enhancement Note: For individuals with an operations mindset, the challenge lies in blending sales performance with efficient operational execution. The opportunity for growth into management offers a path to influence operational strategies more broadly.

💡 Interview Preparation

Strategy Questions:

• Sales Process: "Walk me through your typical sales process from initial customer contact to closing a sale." Focus on your consultative approach and how you identify needs.
• Customer Handling: "Describe a time you had to deal with a difficult customer. How did you resolve the situation and ensure customer satisfaction?" Demonstrate your problem-solving and relationship-building skills.
• Product Knowledge: "How do you approach learning about new products to become an expert advisor?" Highlight your eagerness to learn and your methods for acquiring technical knowledge.
• Operational Management: "How would you organize and manage your mobile showroom to ensure efficiency and a positive customer experience?" Discuss your organizational skills and attention to detail.

Company & Culture Questions:

• Company Fit: "Why are you interested in Rite Rug and this specific role?" Research the company's history, values, and market position.
• Team Dynamics: "Describe your ideal team environment and how you contribute to a positive team culture." Emphasize collaboration and support.
• Performance Metrics: "What KPIs do you believe are most important for a Flooring Design Consultant, and how do you track your performance?" Discuss sales targets, customer satisfaction, and potentially operational efficiency metrics.

Portfolio Presentation Strategy:

• Quantify Achievements: Use numbers and data to illustrate your sales successes and impact.
• Showcase Process: If discussing past roles, highlight how you managed sales workflows, customer follow-up, and any operational improvements you implemented.
• Customer-Centric Examples: Focus on stories that demonstrate excellent customer service and successful relationship building.
• Enthusiasm for Flooring: Convey genuine interest in the product and the design process.

📝 Enhancement Note: Prepare to discuss how your skills in organization, process management, and customer service align with the operational demands of a mobile sales role, in addition to your sales capabilities.

📌 Application Steps

To apply for this Flooring Design Consultant position:

• Visit the Rite Rug Careers page or the provided Dayforce link to submit your application.
• Resume Customization: Tailor your resume to highlight sales achievements, customer service experience, organizational skills, and any relevant product knowledge or design aptitude. Use keywords from the job description.
• Portfolio Preparation: Gather examples of past sales successes, customer testimonials, or any process improvements you've contributed to. Be ready to discuss these in detail.
• Interview Practice: Prepare responses to common sales and behavioral interview questions. Practice articulating your approach to customer engagement, problem-solving, and managing a sales process.
• Company Research: Familiarize yourself with Rite Rug's products, services, history, and any recent company news to demonstrate your interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.