Experience Designer, UX, Kyndryl Vital, BeNeLux

📍 Job Overview

Job Title: Experience Designer, UX, Kyndryl Vital, BeNeLux
Company: Kyndryl
Location: Hoofddorp, North Holland, Netherlands
Job Type: Full-Time
Category: User Experience (UX) Design / Product Design
Date Posted: September 30, 2025
Experience Level: 5-10 Years
Remote Status: On-site

🚀 Role Summary

• This role is for an Experience Designer focused on User Experience (UX) within Kyndryl Vital, serving the BeNeLux region.
• The core of the role involves crafting intuitive, user-centered digital experiences that address user pain points and business objectives.
• Responsibilities include leading UX initiatives, conducting user research, creating wireframes and prototypes, and ensuring accessibility and usability.
• The designer will act as a trusted UX advisor to clients, collaborating with development and product teams to deliver cohesive user experiences across platforms.

📝 Enhancement Note: The title "Experience Designer" and the explicit mention of "Kyndryl Vital" suggest a focus on creating holistic user journeys that extend beyond traditional UI/UX. Kyndryl Vital likely represents a specialized consulting or innovation arm within Kyndryl, focusing on client-facing digital transformation projects. The "BeNeLux" designation indicates a primary focus on the Belgium, Netherlands, and Luxembourg markets.

📈 Primary Responsibilities

• Lead the end-to-end UX design process for client projects, from initial discovery and research through to final implementation and iteration.
• Conduct comprehensive user research, including interviews, surveys, and observational studies, to deeply understand user needs, behaviors, and motivations.
• Develop key UX artifacts such as user personas, detailed journey maps, and robust information architecture to guide design and development.
• Create and iterate on wireframes, interactive prototypes, and user flows using industry-standard tools to effectively communicate design concepts and interaction patterns.
• Plan, execute, and analyze usability testing sessions to validate design decisions and identify areas for improvement, ensuring a user-centric approach.
• Serve as a primary UX point of contact for clients, building strong relationships, presenting design solutions, and acting as a strategic advisor.
• Facilitate co-creation workshops and design thinking sessions with clients and internal teams to foster collaboration and align on project goals.
• Collaborate closely with product managers, developers, and other stakeholders to ensure designs are technically feasible, meet business requirements, and are delivered with high quality.
• Champion user-centered design principles and best practices within Kyndryl Vital and across client engagements.
• Ensure all designs adhere to accessibility standards (e.g., WCAG) and promote inclusive design practices.
• Integrate AI tools and methodologies thoughtfully into the design process, ensuring ethical considerations and user benefit are paramount.

📝 Enhancement Note: The emphasis on "client objectives," "trusted UX advisor," and "co-creation workshops" indicates a client-facing consulting role. The responsibility to "guide design teams" and "advocate for user-centered design principles throughout the organization" suggests a leadership or senior individual contributor expectation.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field is typically expected for roles of this seniority. Equivalent practical experience will also be considered.
Experience: A minimum of 5 years of professional experience in UX design, with a strong preference for 5+ years, is required. Experience in both enterprise and agency environments, along with knowledge of IT infrastructure or technical applications, is highly desirable.

Required Skills:

• User-Centered Design: Deep expertise in UX methodologies, including user personas, journey mapping, and information architecture.
• Interaction Design: Proven ability to create intuitive user flows, navigation patterns, and micro-interactions for digital products.
• Usability Testing: Proficiency in designing, conducting, and analyzing qualitative and quantitative usability tests.
• Wireframing & Prototyping: Skilled in creating low to high-fidelity prototypes using tools like Figma, Sketch, or Adobe XD.
• User Research: Capability to plan and execute various user research methods to uncover user needs and pain points.
• Information Architecture: Strong understanding of organizing and structuring complex information for intuitive navigation systems.
• Accessibility Design: Knowledge of WCAG guidelines and experience designing inclusive experiences for users of all abilities.
• Cross-Functional Collaboration: Effective collaboration with developers, product managers, and stakeholders.
• UI Design Principles: Solid understanding of visual hierarchy, typography, and responsive design.
• UX Writing: Ability to craft clear and concise microcopy for digital interfaces.
• Co-Creation & Facilitation: Experience leading workshops and collaborative sessions to align stakeholders.
• Storytelling & Communication: Ability to articulate design rationale and solutions clearly and compellingly.
• AI Design Integration: Aptitude for designing with and for AI, understanding ethical implications and leveraging AI tools responsibly.

Preferred Skills:

• 5+ years of direct UX design experience.
• Deep experience within specific industry verticals.
• Combined experience in both enterprise and agency settings.
• Familiarity with IT infrastructure, cloud services, or other technical applications.
• Background in human behavior, change management, or applied social sciences.
• Exposure to data science, AI/ML concepts.

📝 Enhancement Note: The "Preferred Professional and Technical Expertise" section directly informs the preferred skills. The mention of "5+ years experience" and "Deep industry vertical experience" suggests a mid-to-senior level role. The inclusion of "Design with and for AI" highlights a forward-looking skill requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, demonstrating a strong understanding of user-centered design principles.
• Case studies that detail the problem, your role, the design process (research, ideation, prototyping, testing), and the impact of your solutions.
• Evidence of creating user personas, journey maps, information architecture, and interactive prototypes.
• Examples of how you've incorporated user feedback and research into iterative design improvements.
• Designs that highlight accessibility considerations and inclusive design practices.
• Prototypes created using industry-standard tools such as Figma, Sketch, or Adobe XD.

Process Documentation:

• Demonstrations of your ability to document UX processes, including research findings, design decisions, and user testing outcomes.
• Examples of how you translate business requirements and user needs into functional and intuitive design specifications.
• Evidence of collaboration with development teams, including providing clear design hand-offs and specifications.
• Documentation of your approach to co-creation workshops and stakeholder alignment sessions.

📝 Enhancement Note: For a senior UX role, a portfolio is critical. The emphasis on "client objectives," "user research," "prototypes," and "usability testing" means these need to be clearly represented. The mention of "design with and for AI" suggests a potential need to showcase projects involving AI-driven features or user interactions.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer with 5-10 years of experience in the Netherlands, the estimated annual salary range is €65,000 - €90,000. This range can vary based on specific experience, qualifications, and the exact scope of responsibilities within Kyndryl Vital.

Benefits:

• Comprehensive employee learning programs providing access to industry certifications and training (e.g., Microsoft, Google, Amazon, Skillsoft).
• Company-wide volunteering and giving platform for charitable contributions and community engagement.
• Kyndryl Inclusion Networks for support and advice.
• State-of-the-art resources and opportunities to work with Fortune 100 clients.
• Health and wellness benefits (specifics not detailed, but implied by "cares about your well-being" and "moments that matter").
• Retirement savings plans and other standard employment benefits are likely offered.

Working Hours: The standard working hours are 40 hours per week, typical for a full-time role. While the position is listed as on-site, Kyndryl's emphasis on flexibility and employee well-being may allow for some degree of adaptable scheduling within the standard work week.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for similar roles in the Netherlands. The benefits listed are directly extracted from the job description. The "40 hours" is a standard assumption for full-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Kyndryl operates in the Information Technology and Services sector, focusing on managing and modernizing mission-critical technology systems for large enterprises. Company Size: Kyndryl is a large enterprise company, having spun off from IBM. Its global presence and client base indicate a significant workforce. Founded: Kyndryl was established as an independent public company in November 2021, spinning off from IBM's Managed Infrastructure Services business.

Team Structure:

• Kyndryl Vital likely operates as a specialized unit or consultancy within Kyndryl, focusing on innovation and client transformation.
• The UX design team will collaborate closely with product managers, developers, business analysts, and client stakeholders.
• The structure may involve project-based teams, with designers reporting to a UX lead or manager within Vital.
• There's an emphasis on cross-functional collaboration to deliver integrated solutions.

Methodology:

• Kyndryl emphasizes a forward-moving, innovative approach to technology solutions.
• For Kyndryl Vital, this likely translates to agile methodologies, design thinking, and a strong focus on client co-creation.
• Data analysis and user research are core to informing design decisions and strategy.
• Workflow optimization and process improvement are inherent to delivering efficient and effective technology management.

Company Website: Kyndryl Website (Note: The provided company_url was empty, so a general search was performed).

📝 Enhancement Note: The company description and founding date are derived from general knowledge about Kyndryl's spin-off from IBM. Kyndryl Vital is inferred to be an innovation/consulting arm.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Experience Designer, requiring a significant level of autonomy, leadership in design initiatives, and client-facing advisory capabilities. It's a specialist role with potential for team leadership or principal design responsibilities within Kyndryl Vital.
Reporting Structure: The designer will likely report to a Design Lead, a Director within Kyndryl Vital, or a senior manager overseeing UX operations for the BeNeLux region. Close collaboration with project managers and client counterparts is expected.
Operations Impact: The UX Designer's work directly impacts client satisfaction, user adoption of technology solutions, and the overall success of digital transformation projects managed by Kyndryl. By ensuring intuitive and effective user experiences, they contribute to increased efficiency, reduced support costs, and enhanced client loyalty, ultimately driving revenue and business value for Kyndryl and its clients.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven design, accessibility, or particular industry verticals.
• Leadership: Transition into roles like Lead UX Designer, Design Manager, or Principal Experience Architect, managing teams and strategic design direction.
• Cross-Functional Development: Gain broader exposure to product management, IT infrastructure, data science, or change management through project work.
• Client Advisory: Develop advanced client relationship and consulting skills, becoming a go-to expert for digital experience strategy.
• Continuous Learning: Leverage Kyndryl's extensive learning programs for certifications and skill enhancement in emerging technologies and design practices.

📝 Enhancement Note: The career level is inferred from the "5+ years" requirement and the responsibilities listed, which include leading initiatives and client advisory. Growth opportunities are extrapolated from typical career paths in senior design roles within large IT consulting firms.

🌐 Work Environment

Office Type: The role is designated as "On-site" with the primary location in Hoofddorp, Netherlands. This suggests a traditional office environment.
Office Location(s): Hoofddorp, North Holland, Netherlands. This location is a significant business hub in the Netherlands, offering good accessibility.

Workspace Context:

• The office environment is expected to be professional and collaborative, typical of a large IT services company like Kyndryl.
• Designers will likely have access to modern design tools and technology infrastructure.
• Opportunities for face-to-face interaction with colleagues, product managers, and potentially clients will be available.
• The work environment should foster innovation and problem-solving, aligning with Kyndryl Vital's mission.

Work Schedule: The standard work schedule is 40 hours per week. While on-site, Kyndryl's culture may offer some flexibility in daily start/end times, provided project deadlines and collaborative needs are met.

📝 Enhancement Note: The "On-site" designation and specific location are taken directly from the job data. The description of the workspace context is an inference based on Kyndryl's profile as a large enterprise IT company.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will conduct an initial call to assess basic qualifications, cultural fit, and salary expectations.
• Portfolio Review & Technical Interview: A hiring manager or senior UX designer will review your portfolio, discussing specific projects, your design process, and problem-solving approaches. Expect deep dives into your case studies.
• Design Challenge/Workshop: You may be asked to complete a design exercise (e.g., a take-home challenge or an in-person/virtual workshop) to assess your practical design skills, problem-solving abilities, and how you approach a given brief.
• Cross-Functional Interviews: Interviews with product managers, developers, or other team members to evaluate collaboration skills and ability to work within a multidisciplinary team.
• Final Interview: A final conversation, potentially with a director or senior leader, to discuss strategic thinking, leadership potential, and overall fit within Kyndryl Vital.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects that highlight your skills in user research, interaction design, prototyping, and problem-solving.
• Tell a Story: For each project, clearly articulate the business problem, user needs, your specific role and contributions, your design process, key decisions made, and the measurable impact or outcomes.
• Highlight Process: Emphasize your UX methodology, research techniques, and iterative design approach. Show how you translate insights into tangible design solutions.
• Demonstrate Collaboration: Include examples of how you worked with cross-functional teams and managed stakeholder feedback.
• Address AI Integration: If you have projects involving AI, clearly explain your approach to designing for AI and any ethical considerations you addressed.
• Accessibility Focus: Showcase projects where you prioritized accessibility and inclusivity.

Challenge Preparation:

• Understand the Brief: Carefully read and deconstruct any design challenge prompt. Ask clarifying questions if needed.
• Time Management: Allocate your time effectively across research, ideation, design, and presentation.
• Focus on Process: Even if you can't complete a full design, demonstrate your thought process and how you would approach the problem.
• Articulate Rationale: Be prepared to explain why you made certain design decisions.
• Consider Business Goals: Align your solutions with the potential business objectives of Kyndryl Vital and its clients.

📝 Enhancement Note: This section is built on standard interview processes for senior UX roles in consulting/enterprise environments, with specific emphasis on portfolio and potential design challenges relevant to the described responsibilities.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch, Adobe XD (proficiency in at least one is essential).
• User Research & Testing Platforms: Tools like UserTesting.com, Maze, Lookback, or internal survey tools.
• Collaboration & Documentation: Confluence, Jira, Miro, Mural for communication, project tracking, and collaborative ideation.

Analytics & Reporting:

• Understanding of how to interpret data from analytics tools (e.g., Google Analytics, Adobe Analytics) to inform design decisions.
• Experience with dashboarding tools (e.g., Tableau, Power BI) for visualizing user behavior trends if applicable.

CRM & Automation:

• While not a primary focus for UX, an understanding of how CRM systems (e.g., Salesforce) and automation platforms impact user journeys within enterprise applications can be beneficial.
• Familiarity with IT service management (ITSM) tools might be relevant given Kyndryl's core business.

📝 Enhancement Note: The tools listed are standard for UX designers and are explicitly mentioned or strongly implied by the required skills and responsibilities.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of end-users in all design decisions.
• Innovation & Forward-Thinking: Embracing new technologies (like AI) and methodologies to create cutting-edge solutions.
• Collaboration: Fostering strong partnerships with clients, developers, product managers, and internal teams.
• Excellence & Quality: Striving for high-quality, well-crafted, and effective user experiences.
• Inclusivity & Accessibility: Designing for all users, ensuring digital products are usable by everyone.
• Data-Driven Decision Making: Utilizing research and analytics to inform and validate design choices.

Collaboration Style:

• Co-Creative: Actively involving stakeholders in the design process through workshops and feedback sessions.
• Transparent: Openly sharing design processes, rationale, and outcomes with teams and clients.
• Iterative: Embracing feedback and continuously refining designs based on testing and input.
• Solution-Oriented: Focusing on practical, implementable solutions that meet both user and business needs.

📝 Enhancement Note: These values are inferred from Kyndryl's stated mission ("always moving forward," "equitable, inclusive world") and the specific requirements of the UX role (client advisory, co-creation, user-centered design).

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating competing priorities between end-users, client business goals, and technical feasibility.
• Designing for Complex Enterprise Systems: Creating intuitive experiences within intricate and often legacy IT infrastructure environments.
• Client Communication & Alignment: Effectively managing diverse stakeholder expectations and driving consensus on design direction.
• Integrating Emerging Technologies: Thoughtfully incorporating AI and other new technologies into user experiences while ensuring usability and ethical standards.
• Maintaining Design Consistency: Ensuring cohesive user experiences across multiple projects and touchpoints within the BeNeLux region.

Learning & Development Opportunities:

• Advanced UX Specializations: Pursue certifications or training in areas like AI in UX, advanced accessibility, service design, or enterprise UX.
• Industry Vertical Expertise: Develop deep knowledge in specific client industries Kyndryl serves.
• Consulting Skills: Enhance client management, presentation, and strategic advisory capabilities.
• Leadership Development: Opportunities to mentor junior designers, lead project teams, or move into management roles.
• Exposure to Cutting-Edge Technology: Work with clients on significant digital transformation initiatives utilizing modern tech stacks.

📝 Enhancement Note: Challenges are derived from the inherent complexities of enterprise UX design, consulting, and the specific context of Kyndryl's business. Growth opportunities are standard for senior-level design roles in tech consulting.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX problem you solved for an enterprise client. What was your process, and what was the outcome?" (Focus on problem framing, research, solution, and impact).
• "How do you balance user needs with tight technical constraints or demanding business objectives?" (Highlight your negotiation, compromise, and prioritization skills).
• "Walk us through a project where you had to align multiple stakeholders with differing opinions on a design. How did you achieve consensus?" (Emphasize facilitation, communication, and co-creation).
• "How would you approach designing a new feature for an AI-powered IT management platform?" (Showcase your understanding of AI UX principles, ethics, and user empathy).

Company & Culture Questions:

• "What excites you about Kyndryl Vital and our work in the BeNeLux region?" (Research Kyndryl Vital's mission and recent projects).
• "How do you stay updated on the latest UX trends and technologies, especially concerning AI?" (Mention specific resources, conferences, or learning platforms).
• "Describe your experience working in a cross-functional team. What is your preferred collaboration style?" (Align with Kyndryl's emphasis on collaboration and co-creation).
• "How do you measure the success of your UX designs?" (Discuss key metrics like adoption rates, task completion, user satisfaction, and business impact).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear story arc: Problem -> Your Role -> Process -> Solution -> Impact.
• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows, research findings) to illustrate your points.
• Quantify Impact: Where possible, use data and metrics to demonstrate the value and success of your designs.
• Be Prepared for Detail: Anticipate questions about specific design choices, research methodologies, and technical feasibility.
• Articulate Your 'Why': Clearly explain the rationale behind your decisions, linking them back to user needs and business goals.

📝 Enhancement Note: Interview questions are tailored to assess core UX competencies, client-facing skills, and adaptability to enterprise/consulting environments, with a specific nod to AI integration.

📌 Application Steps

To apply for this Experience Designer position:

• Submit your application through the provided link on the Kyndryl careers portal.
• Tailor Your Resume: Customize your resume to highlight keywords and responsibilities mentioned in the job description, particularly focusing on "User-Centered Design," "Interaction Design," "Usability Testing," "Wireframing & Prototyping," and "Client Advisory."
• Curate Your Portfolio: Select 3-5 of your most impactful UX projects that demonstrate your end-to-end design process, problem-solving skills, and ability to deliver user-centric solutions for complex systems. Ensure case studies clearly articulate your role, process, and the resulting impact.
• Prepare for Portfolio Review: Be ready to walk through your portfolio, explaining your design decisions, research methodologies, and how you collaborated with teams and stakeholders. Practice articulating the 'why' behind your designs.
• Research Kyndryl Vital: Understand Kyndryl's mission, its focus on Kyndryl Vital, and its presence in the BeNeLux region. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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