Diseñador de Experiencias de Contenido (UX Content) - Sector Financiero

📍 Job Overview

Job Title: Diseñador de Experiencias de Contenido (UX Content) - Sector Financiero

Company: NEORIS

Location: Peru

Job Type: Full-time

Category: UX/Content Strategy (Financial Sector)

Date Posted: March 23, 2026

Experience Level: Semi-Senior (2-5 years)

Remote Status: Hybrid (Office in Lima / Home Office)

🚀 Role Summary

• Spearhead the design of user-centric content strategies for digital interactions within the financial sector.

• Ensure brand consistency and clarity across all digital touchpoints, from interfaces to emerging AI and voice channels.

• Drive conversational design initiatives for AI and voice-based customer engagement platforms.

• Collaborate with cross-functional teams and manage stakeholder expectations for content initiatives.

• Champion self-management and efficient prioritization using appropriate methodologies and tools.

📝 Enhancement Note: This role is specifically tailored for a UX Content Designer within the financial sector in Peru, focusing on simplifying user experiences through clear, consistent, and engaging digital communication. The hybrid work model indicates a need for strong self-management skills while also requiring on-site presence for collaboration and stakeholder engagement in Lima.

📈 Primary Responsibilities

• Develop and implement user experience (UX) focused content strategies that prioritize clarity and ease of use across various digital interaction moments.

• Validate that graphical and interactive elements effectively support the conveyed messages, ensuring alignment with the corporate identity and brand guidelines.

• Contribute to the creation of conversational flows for voice and artificial intelligence (AI) channels, enhancing user interaction.

• Present, sustain, and validate content proposals, changes, and improvements with relevant stakeholders, fostering buy-in and alignment.

• Proactively manage personal timelines and priorities using appropriate methodologies and tools to ensure timely and high-quality delivery of all project components.

• Conduct content audits and user research to identify areas for improvement in existing digital content and user journeys.

• Collaborate with UX/UI designers, product managers, and engineering teams to integrate content seamlessly into product development cycles.

• Ensure all content adheres to accessibility standards and best practices for diverse user groups.

📝 Enhancement Note: The primary responsibilities highlight a strategic and execution-oriented role. The emphasis on "validating" content and "sustaining proposals" indicates a need for strong communication, negotiation, and presentation skills. The inclusion of AI and voice channels suggests a forward-thinking approach to content design, anticipating future user interaction methods.

🎓 Skills & Qualifications

Education: Bachelor's degree in Communication Sciences, Journalism, Advertising, Literature, Linguistics, or a related field.

Experience: Semi-Senior level with demonstrable experience in UX Design projects, specifically in content creation and strategy.

Required Skills:

• Proven experience in UX Content Design, focusing on crafting clear and user-centric copy.

• Strong understanding of content strategy principles and their application in digital product development.

• Demonstrated ability in stakeholder management, including negotiation, presentation, and consensus-building.

• Proficiency in self-management, time management, and prioritization techniques, with experience using relevant tools.

• Experience in designing content for digital interfaces (websites, mobile apps).

Preferred Skills:

• Familiarity with conversational design principles for voice interfaces and AI chatbots.

• Experience working within the financial or banking sector.

• Knowledge of UX research methodologies and how to apply them to content.

• Experience with content management systems (CMS) and design tools (e.g., Figma, Sketch).

• Understanding of brand identity and its translation into digital content.

📝 Enhancement Note: The requirement for a degree in humanities or communication fields, combined with UX design project experience, points to a role that values both strong linguistic abilities and practical design application. The "Semi-Senior" level suggests candidates should be able to work independently but also contribute strategically.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing projects with a strong emphasis on UX Content Design, demonstrating strategic thinking and user-centricity.

• Case studies detailing the process of content creation, including problem definition, ideation, content execution, and outcome.

• Examples of content designed for various digital touchpoints, such as microcopy, UI text, error messages, onboarding flows, and feature explanations.

• Evidence of how content was validated with stakeholders and how feedback was incorporated.

Process Documentation:

• Showcase your approach to content strategy development, including user research, persona development, and content mapping.

• Illustrate your methodology for ensuring brand consistency and tone of voice across different digital platforms.

• Provide examples of how you have contributed to or designed conversational flows for AI or voice interfaces.

• Detail your process for collaborating with cross-functional teams (e.g., UX/UI designers, developers, product managers) in content integration.

📝 Enhancement Note: For a UX Content Designer role, a portfolio is crucial. It should not just display finished work but also the thought process, strategic decisions, and impact of the content. Highlighting projects within the financial sector, if available, would be a significant advantage.

💵 Compensation & Benefits

Salary Range: Based on regional benchmarks for Semi-Senior UX Content Designers in Peru, a competitive salary range is estimated between PEN 5,000 to PEN 8,000 per month. This range accounts for the hybrid work model, specialized skills in UX content, and the financial sector context.

Benefits:

• 100% payroll and legal benefits.

• 100% coverage for complementary insurance for the employee.

• A free day off for your birthday.

• Attractive corporate benefits plan.

• Opportunities for professional growth and development within the company.

• Competitive salary.

• Hybrid work arrangement (Office in Lima / Home Office).

Working Hours: Standard full-time working hours, likely around 40 hours per week, with flexibility offered through the hybrid work model.

📝 Enhancement Note: The salary estimate is based on typical compensation for Semi-Senior roles in Peru's tech and creative industries, adjusted for the specialized nature of UX Content Design and the employer's benefits package. The benefits listed are comprehensive and align with standard Peruvian employment practices for full-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation Consulting / Technology Services, with a significant focus on serving the Financial Sector. NEORIS acts as a digital accelerator, helping companies modernize and integrate future-ready solutions.

Company Size: NEORIS is a large organization with over 4,000 professionals across 11 countries. This indicates a well-established corporate structure with robust processes and ample resources.

Founded: NEORIS has 20 years of experience, suggesting a mature company with deep industry knowledge and a stable track record.

Team Structure:

• The UX Content Designer will likely be part of a broader Digital Transformation or Product Development team within NEORIS, serving a major financial sector client in Peru.

• Reporting structure is expected to involve a UX Lead or Digital Project Manager, with close collaboration with client-side stakeholders in the financial institution.

Methodology:

• NEORIS emphasizes a "startup culture" within a large organization, fostering innovation and continuous learning to create high-value solutions. This suggests an agile and collaborative approach to project execution.

• The company likely employs agile methodologies (e.g., Scrum, Kanban) for project delivery, with a focus on iterative development and data-driven decision-making.

• Emphasis on creating solutions of "high value" for clients implies a results-oriented approach, measuring success by client impact and ROI.

Company Website: http://www.neoris.com

📝 Enhancement Note: NEORIS's positioning as a "Digital Accelerator" with a "startup culture" suggests a dynamic work environment that balances innovation with established corporate practices. The focus on the financial sector means the role will require an understanding of industry-specific needs and regulations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the Semi-Senior level, indicating a candidate expected to operate with a significant degree of autonomy on defined tasks and projects, while also being open to guidance and mentorship. The focus on UX content strategy and stakeholder management suggests a path towards more senior content design or UX strategy roles.

Reporting Structure: The UX Content Designer will likely report to a UX Lead, a Digital Project Manager, or a similar function within NEORIS's project delivery team. Close collaboration with client-side product owners and marketing/communication teams within the financial institution is expected.

Operations Impact: The role's impact is directly tied to enhancing the user experience of digital financial services. By creating clear, intuitive, and brand-consistent content, the designer will influence customer satisfaction, adoption rates of digital platforms, and potentially reduce customer support inquiries, thereby contributing to operational efficiency and revenue generation for the client.

Growth Opportunities:

• Specialization: Develop deeper expertise in UX Content Design, particularly within the complex financial services domain.

• Leadership: Progress to a Senior UX Content Designer or UX Lead role, overseeing content strategy for larger projects or teams.

• Skill Expansion: Gain experience in conversational design, AI interactions, and potentially product management or broader UX strategy.

• Cross-Functional Movement: Opportunities to transition into related fields like Product Management, UX Research, or Digital Marketing Strategy.

• Learning & Development: NEORIS's commitment to continuous learning likely provides access to training, workshops, and conferences relevant to UX, content, and digital transformation.

📝 Enhancement Note: The Semi-Senior designation implies a candidate ready to take on more complex challenges and contribute strategically, with clear pathways for advancement within NEORIS or its client organizations. The emphasis on "continuous learning" and "professional growth" suggests a supportive environment for career development.

🌐 Work Environment

Office Type: Hybrid work model, combining remote work with in-office presence at the NEORIS office located in Lima, Peru. This suggests a modern approach to work-life balance, catering to employee needs while ensuring team cohesion and client accessibility.

Office Location(s): The primary office location for in-person collaboration and client meetings is Lima, Peru. Specific office details would typically be provided upon hiring.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates effective use of collaboration tools and structured in-office time for brainstorming, workshops, and team syncs.

• Operations Tools & Technology: Access to standard office technology, collaboration platforms (e.g., Microsoft Teams, Slack), and company-provided software for design, project management, and communication. Specific UX/content tools will be utilized as per project requirements.

• Team Interaction: Opportunities for regular interaction with NEORIS colleagues (UX designers, project managers) and direct engagement with client teams within the financial sector.

Work Schedule: The role is full-time, with a standard workweek. The hybrid arrangement offers flexibility in terms of location, but adherence to project deadlines and core working hours for collaboration remains essential.

📝 Enhancement Note: The hybrid environment is a key feature, requiring candidates to be comfortable working independently from home and engaging effectively in person. The Lima office serves as the hub for collaborative activities and client interactions within the Peruvian financial sector context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the role requirements.

• Technical Interview: Likely involves a discussion about your UX content philosophy, approach to problem-solving, and specific examples from your portfolio. Expect questions on content strategy, brand voice, and user empathy.

• Case Study/Portfolio Presentation: You will likely be asked to present a specific project from your portfolio, detailing your process, decisions, and the impact of your work. This is a critical stage to showcase your strategic thinking and communication skills.

• Stakeholder/Team Interview: An opportunity to meet with potential team members and hiring managers from NEORIS and possibly the client. This assesses cultural fit, collaboration style, and ability to manage stakeholder relationships.

• Final Interview: May involve senior leadership to discuss career aspirations and overall fit within NEORIS's strategic objectives.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your UX Content Design skills, strategic thinking, and impact, particularly if they relate to financial services or complex digital products.

• Tell a Story: For each project, clearly articulate the problem, your role, the process, key decisions made (especially content-related ones), challenges faced, and the measurable outcomes or learnings. Use visuals sparingly but effectively.

• Highlight Process: Emphasize your methodology for content strategy, user research, tone of voice definition, and stakeholder validation. Show how you arrived at your solutions.

• Quantify Impact: Where possible, include metrics that demonstrate the success of your content (e.g., improved conversion rates, reduced support tickets, higher user satisfaction scores).

• Tailor to the Role: If you have experience in the financial sector or with AI/voice interfaces, ensure these projects are prominently featured.

Challenge Preparation:

• Be prepared for a potential design exercise or a take-home assignment that simulates a real-world UX Content challenge. This might involve writing copy for a specific feature, developing a content strategy for a new product, or auditing existing content.

• Practice articulating your design decisions clearly and concisely, focusing on user needs and business goals.

• Research NEORIS and their work in the digital transformation and financial sectors. Understand their values and approach to client solutions.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to articulate your strategic thinking behind content decisions. Demonstrating an understanding of the financial sector's unique communication needs will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with platforms like WordPress, Drupal, or headless CMS solutions might be beneficial for content implementation.

• Design & Prototyping Tools: Proficiency in tools such as Figma, Sketch, or Adobe XD is often required for collaboration with UX/UI designers and for visualizing content within interfaces.

• Project Management Software: Tools like Jira, Asana, Trello, or Monday.com are commonly used for task tracking, workflow management, and team collaboration.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics to understand user behavior and content performance.

• User Feedback Platforms: Experience with tools for collecting and analyzing user feedback, surveys, or usability testing results.

CRM & Automation:

• While not a primary focus, an understanding of how content integrates with CRM systems (e.g., Salesforce) or marketing automation platforms (e.g., HubSpot) can be advantageous for understanding the broader user journey.

• Conversational AI Platforms: Familiarity with platforms or frameworks used for building chatbots and voice assistants.

📝 Enhancement Note: While specific tools aren't listed, a UX Content Designer should be proficient with design collaboration tools and have an analytical mindset to interpret user data. Familiarity with content management and potentially AI/voice platforms is increasingly important.

👥 Team Culture & Values

Operations Values:

• Innovation: NEORIS fosters a culture of innovation, encouraging continuous learning and the development of cutting-edge solutions for clients. Operations professionals are expected to be forward-thinking and open to new technologies and methodologies.

• Client Focus: A strong emphasis on delivering high-value solutions to clients, requiring a deep understanding of their business needs and a commitment to client success.

• Collaboration: A multicultural and diverse environment that promotes teamwork, knowledge sharing, and mutual respect across different teams and geographies.

• Excellence & Quality: A drive for high-quality outcomes, reflected in the meticulousness of work and the pursuit of continuous improvement in processes and deliverables.

• Agility & Adaptability: The "startup culture" within a large organization implies a need for flexibility, quick adaptation to changing project requirements, and proactive problem-solving.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with UX/UI designers, developers, product owners, and business analysts, requiring clear communication and a shared understanding of project goals.

• Agile & Iterative: Collaboration is likely structured around agile sprints, involving regular stand-ups, reviews, and feedback sessions to ensure continuous progress and alignment.

• Knowledge Sharing: A culture that encourages sharing best practices, insights, and learnings across teams, potentially through internal workshops, documentation, or informal discussions.

📝 Enhancement Note: The company values emphasize a blend of innovation, client dedication, and collaborative teamwork, all within a dynamic, agile framework. This suggests a workplace where proactive contribution and adaptability are highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Financial Sector Nuances: Understanding and effectively communicating complex financial concepts while adhering to strict regulatory requirements and brand guidelines.

• Balancing Stakeholder Needs: Managing diverse expectations from various client stakeholders (e.g., marketing, product, legal, IT) to achieve consensus on content direction.

• Hybrid Work Management: Maintaining seamless collaboration and productivity across remote and in-office workdays, ensuring consistent engagement with the team and client.

• Evolving Technology: Keeping pace with advancements in AI, voice interfaces, and other digital technologies that impact content design and user interaction.

Learning & Development Opportunities:

• Specialized Training: Access to training programs focused on advanced UX content strategy, conversational design, and financial industry communication trends.

• Mentorship Programs: Opportunities to learn from senior UX professionals within NEORIS or through client-side experts.

• Industry Conferences & Certifications: Support for attending relevant UX, content strategy, or financial technology events to stay current with industry best practices.

• Project Variety: Exposure to diverse projects within the financial sector, allowing for broad skill development and a deeper understanding of user needs in different financial contexts.

📝 Enhancement Note: The role presents opportunities to tackle complex challenges within a regulated industry, fostering significant professional growth and specialization in high-demand areas like conversational design.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a content strategy for a new digital financial product. How would you ensure it aligns with both user needs and regulatory compliance?" (Focus on user research, content mapping, tone of voice, and validation.)

• "How do you approach ensuring brand consistency and a unified voice across different digital touchpoints, especially when dealing with multiple stakeholders?" (Highlight your methods for style guides, collaboration, and feedback loops.)

Company & Culture Questions:

• "What interests you about NEORIS and our work in digital transformation, particularly within the financial sector?" (Research NEORIS's mission, values, and recent projects. Connect your skills to their offerings.)

• "How do you handle constructive criticism or conflicting feedback from stakeholders on your content proposals?" (Emphasize your collaborative approach, data-driven arguments, and willingness to iterate.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your specific role and contributions, the strategic thinking behind your content decisions, the process you followed, any challenges encountered, and the final outcome or learnings.

• Focus on "Why": Don't just show what you did; explain why you made those content choices. Connect your decisions back to user needs, business objectives, and design principles.

• Highlight Collaboration: If applicable, showcase how you worked with designers, developers, or product managers.

• Be Concise and Engaging: Practice your presentation to ensure it's clear, engaging, and within the allotted time. Use visuals to support your points but avoid overwhelming slides with text.

• Prepare for Q&A: Anticipate questions about your process, decision-making, and how you would handle specific scenarios relevant to the role and industry.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving skills, and an understanding of the financial sector's unique content challenges. Your portfolio presentation is a critical opportunity to showcase your expertise and communication abilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the greenhouse platform.

• Tailor Your Resume: Customize your resume to highlight experience in UX Content Design, content strategy, stakeholder management, and any relevant financial sector projects. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases your best UX Content Design work, and clearly articulates your process and impact. Have specific case studies ready to discuss in detail.

• Practice Your Presentation: Rehearse presenting your portfolio projects, focusing on clarity, conciseness, and demonstrating strategic thinking and problem-solving abilities.

• Research NEORIS: Familiarize yourself with NEORIS's company culture, values, and their approach to digital transformation, especially within the financial industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.