Director – Global Payouts Product Strategy

📍 Job Overview

Job Title: Director – Global Payouts Product Strategy

Company: Fiserv

Location: Alpharetta, Georgia, United States (with flexibility for Omaha, NE; Berkeley Heights, NJ; New York, NY)

Job Type: FULL_TIME

Category: Product Strategy / Fintech Operations

Date Posted: April 01, 2026

Experience Level: 10+ Years (Implied by Director level and 8+ years requirement)

Remote Status: On-site (Monday-Friday, with occasional travel)

🚀 Role Summary

• Define and lead the global product strategy for Fiserv's Payouts offering, focusing on modular, multi-party commerce within the "Fiserv for Platforms" initiative.

• Drive the development of next-generation domestic and cross-border payout capabilities, enabling intelligent and compliant disbursements for platforms, sellers, and service providers globally.

• Spearhead strategic partnerships, including foreign exchange (FX) providers and payout networks, to enhance product offerings and expand geographic reach.

• Collaborate closely with Product, Engineering, Compliance, Risk, and Go-to-Market teams to execute roadmap priorities and integrate new payout functionalities.

📝 Enhancement Note: This role is positioned as a strategic leadership position within Fiserv's Fintech operations, specifically focusing on the product strategy of their global payouts division. The emphasis on "Fiserv for Platforms" suggests a B2B focus, where Fiserv provides underlying payment infrastructure to other businesses. The "Director" title and the scope of responsibilities indicate a senior role requiring strategic foresight, market analysis, and cross-functional leadership within a complex, regulated financial services environment.

📈 Primary Responsibilities

• Develop and continuously refine the global payouts product strategy, ensuring alignment with Fiserv's modular, multi-party commerce vision for platforms.

• Establish and maintain a robust competitive intelligence framework to monitor payout market trends, emerging financial corridors, and evolving regulatory landscapes.

• Identify, evaluate, and secure strategic partnerships with FX providers and payout networks to augment existing capabilities and broaden geographic coverage.

• Partner with Product, Engineering, Compliance, and Risk teams to define and execute roadmap priorities for payout orchestration, FX rate sourcing, and seller onboarding processes.

• Influence the design and delivery of payout flows, encompassing FX sourcing, seller onboarding, Know-Your-Customer/Know-Your-Business (KYC/KYB), Anti-Money Laundering (AML) workflows, and integration into internal systems.

• Collaborate with Risk and AML teams to embed fraud scoring, account validation, and compliance controls across all payout corridors, including managing Money Transmitter Licensing (MTL), float, and tax-related services.

• Serve as a key strategic interface between internal stakeholders (Product, Sales, Legal, Finance) and external clients/partners, representing Fiserv in crucial client engagements, partner evaluations, and industry forums.

• Build, lead, and mentor a dedicated team of product managers and analysts as the payouts function expands, setting clear goals, providing coaching, and delivering performance feedback.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on strategic product development, market analysis, and operational execution within a global payments context. The need to manage regulatory compliance (KYC/KYB, AML, MTL), FX, and partnerships indicates a complex operational environment requiring deep domain expertise and strong cross-functional collaboration skills. The leadership aspect is also prominent, with direct team management responsibilities.

🎓 Skills & Qualifications

Education:

Experience:

• 8+ years of progressive experience in product strategy, payments, or financial technology within complex, highly regulated environments, with a specific focus on global payouts or cross-border commerce.

Required Skills:

• Deep understanding of global payout mechanisms and rails (e.g., ACH, Real-Time Payments (RTP), Visa/Mastercard push payments, digital wallets).

• Proven expertise in managing Foreign Exchange (FX) markets, including sourcing strategies and risk considerations.

• Strong knowledge of compliance frameworks, including KYC/KYB and AML regulations pertinent to financial services and cross-border transactions.

• Demonstrated ability to synthesize market intelligence, regulatory developments, and diverse client needs into actionable product roadmaps and compelling business cases.

• Advanced communication, presentation, and stakeholder management skills, with a proven track record of influencing senior leadership and cross-functional partners.

Preferred Skills:

• Experience with embedded finance solutions and their integration into platform offerings.

• Familiarity with tax services specifically related to payouts and understanding of payout monetization models (e.g., FX spread, float).

• Experience with modular platform architectures, orchestration layers, and integrating disparate products into unified, scalable infrastructure.

• Proven track record in building or scaling payout products designed for multi-country or multi-currency use cases, serving platforms and their respective seller or service provider ecosystems.

📝 Enhancement Note: The qualifications emphasize a blend of strategic product thinking, deep domain expertise in global payments and compliance, and proven leadership capabilities. The "preferred skills" suggest a forward-thinking approach to product development, focusing on modern platform architectures and financial services innovation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio of successfully defined and launched payment products or features, with a clear emphasis on global payouts or cross-border transactions.

• Showcase examples of strategic market analysis, competitive landscaping, and the development of comprehensive product roadmaps that led to tangible business outcomes.

• Provide case studies detailing the identification and integration of strategic partnerships (e.g., FX providers, payment networks) and their impact on product capabilities or market reach.

Process Documentation:

• Evidence of designing and optimizing complex payout workflows, including FX sourcing, seller onboarding, and regulatory compliance checks.

• Examples of process automation initiatives implemented to enhance efficiency, reduce operational costs, and improve scalability within payout operations.

• Demonstration of how performance metrics and KPIs were established, tracked, and used to drive continuous process improvement and strategic decision-making for payout products.

📝 Enhancement Note: For a Director-level Product Strategy role, the portfolio should reflect strategic thinking, market insight, and the ability to translate complex requirements into successful product launches. Emphasis should be placed on demonstrating leadership in product definition, partnership development, and operational integration within the payments domain, particularly for global payouts.

💵 Compensation & Benefits

Salary Range: $123,500.00 - $216,000.00 USD Annually (This range applies to New Jersey and New York; ranges may differ in other states).

Benefits:

• Fuel Your Life Program: Comprehensive support for physical, financial, social, and emotional well-being.

• Time Off: Generous paid holidays and time away policies.

• Mental Health Support: No-cost access to mental health services via Employee Assistance Programs.

• Recognition Program: "Living Proof" program for peer recognition with redeemable rewards.

• Employee Resource Groups (ERGs): Eight groups fostering collaboration and networking.

• Professional Development: Unparalleled opportunities for professional growth, training, development, and internal mobility.

• Health & Insurance: Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement Planning: Retirement planning resources and discounted shares through the Employee Stock Purchase Plan (ESPP).

• Tuition Assistance: Program offering tuition assistance and reimbursement.

• Leave Policies: Paid parental, caregiver, and military leave.

• Incentive Opportunity: Eligible for an annual incentive opportunity (cash bonus and/or equity awards).

Working Hours:

• Standard full-time hours (approximately 40 hours per week), with an expectation of on-site presence Monday through Friday. Occasional travel up to 10% may be required.

📝 Enhancement Note: The salary range provided is specific to New Jersey and New York; candidates in other listed locations (Alpharetta, GA; Omaha, NE) may have different ranges based on local market data and cost of living. The benefits package is extensive, reflecting a large, established financial services company. The "on-site" requirement is explicitly stated, with no remote work option.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech), Payments, Financial Services. Fiserv is a global leader in providing financial services technology.

Company Size: Large Enterprise (Fiserv is a publicly traded company with a significant global workforce).

Founded: 1984. Fiserv has a long history in the financial services technology space, indicating stability and deep industry expertise.

Team Structure:

• The Global Payouts Product Strategy team is likely a specialized unit within Fiserv's broader Product Management or Platforms division.

• This role reports to senior leadership within the product organization and will lead a small team of product managers and analysts.

Methodology:

• Fiserv likely employs agile methodologies for product development, with a strong emphasis on data-driven decision-making and iterative improvements.

• A strategic approach to product development, market analysis, and partnership integration is central to this role.

• Emphasis on compliance, risk mitigation, and secure transaction processing is paramount in their operational processes.

Company Website: https://www.fiserv.com/

📝 Enhancement Note: Fiserv's long history and leadership in Fintech suggest a culture that values innovation, reliability, and deep domain expertise. The "Fiserv for Platforms" initiative points to a strategic focus on evolving their offerings to support modern digital ecosystems. The emphasis on global operations and compliance indicates a structured, process-oriented approach to product development and execution.

📈 Career & Growth Analysis

Operations Career Level: Director - This is a senior leadership role responsible for setting strategic direction and managing a team within a critical operational function (Global Payouts Product Strategy). It implies significant autonomy and influence over product roadmaps and market positioning.

Reporting Structure: The Director will report to a Vice President or Senior Director within the Product or Platforms organization. They will directly manage a team of Product Managers and Analysts.

Operations Impact: This role has a direct impact on Fiserv's ability to offer competitive, compliant, and scalable payout solutions to a global platform client base. Success here can drive significant revenue growth and market share in the expanding platform economy and cross-border payment space.

Growth Opportunities:

• Strategic Leadership Expansion: Potential to grow into a VP-level role overseeing a broader product portfolio or a larger segment of the payments business.

• Specialization Deepening: Opportunity to become a recognized subject matter expert in global payouts, FX, and platform monetization within the Fintech industry.

• Cross-Functional Leadership: Potential to lead larger, more complex cross-functional initiatives or even transition into broader P&L management roles if performance is exceptional.

• Mentorship & Team Development: Opportunity to hone leadership skills by building and developing a high-performing product team.

📝 Enhancement Note: As a Director-level role at a company like Fiserv, the growth trajectory is typically towards broader strategic leadership within the product or business unit. The specific focus on global payouts and platform strategies positions this role at the forefront of a key growth area for the company.

🌐 Work Environment

Office Type: On-site, full-time. Fiserv emphasizes in-person collaboration as essential for onboarding and productivity.

Office Location(s): Alpharetta, Georgia; Omaha, Nebraska; Berkeley Heights, New Jersey; New York, New York. These are major business hubs, suggesting professional and well-equipped office environments.

Workspace Context:

• The environment is expected to be professional and collaborative, with opportunities to engage with diverse teams across product, engineering, and business functions.

• Access to standard corporate infrastructure, technology, and potentially specialized payment processing systems will be provided.

Work Schedule:

• Standard corporate work schedule, Monday through Friday. While not explicitly stated as flexible, the emphasis on in-person work suggests a structured daily schedule. Occasional travel is expected.

📝 Enhancement Note: The "on-site" requirement is a key differentiator, indicating that Fiserv values in-person collaboration and team cohesion for this role. This environment is suitable for individuals who thrive in a structured, office-based setting and prefer direct, face-to-face interaction for teamwork and strategic alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or HR screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the hiring manager to evaluate strategic thinking, domain expertise, and leadership potential.

• Panel Interviews: Meetings with key stakeholders from Product, Engineering, Risk, Compliance, and potentially Sales/Go-to-Market teams. These will assess alignment and collaborative capabilities.

• Case Study/Presentation: Candidates may be asked to present on a relevant product strategy topic, analyze a market scenario, or propose a solution to a defined business problem related to global payouts.

• Final Round: Possibly a discussion with a senior executive (VP/SVP) to confirm strategic alignment and suitability for the Director role.

Portfolio Review Tips:

• Strategic Vision: Clearly articulate the strategic rationale behind your product decisions, market analyses, and partnership proposals.

• Impact & Metrics: Quantify the impact of your work using relevant KPIs (e.g., revenue growth, market share increase, cost reduction, efficiency gains, user adoption). For payouts, metrics like transaction volume, value, FX spread optimization, and compliance adherence are key.

• Global Payouts Focus: Highlight specific experiences with cross-border payments, FX, diverse payout rails, and navigating international regulatory landscapes.

• Partnership Development: Showcase examples of identifying, negotiating, and integrating with external partners to enhance product offerings.

• Team Leadership: If managing a team, provide examples of how you set direction, mentored individuals, and achieved team objectives.

Challenge Preparation:

• Market Analysis: Be prepared to discuss current trends in global payouts, emerging markets, fintech innovation, and the competitive landscape for platform payments.

• Product Strategy Scenarios: Anticipate questions about how you would approach defining a product strategy for a new payout corridor, optimizing FX for a specific market, or integrating a new compliance requirement.

• Stakeholder Management: Prepare examples of how you have managed conflicting priorities, influenced senior stakeholders, and built consensus across diverse teams.

📝 Enhancement Note: The interview process for a Director role at Fiserv will be rigorous, focusing heavily on strategic acumen, leadership experience, and deep domain knowledge. Potential candidates should prepare to articulate their strategic vision and demonstrate tangible, quantifiable results from their past roles, particularly in the global payments and product strategy space.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management Platforms: Jira, Confluence, Aha!, Productboard, or similar tools for roadmap planning, backlog management, and documentation.

• Collaboration Suites: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace.

• Communication Tools: Slack, Microsoft Teams for internal team and cross-functional communication.

Analytics & Reporting:

• Business Intelligence Tools: Tableau, Power BI, Looker, or internal Fiserv reporting tools for data analysis and visualization.

• Data Warehousing/Databases: Familiarity with querying data from SQL databases or data lakes (e.g., Snowflake, Redshift) may be beneficial.

• Spreadsheet Software: Advanced proficiency in Microsoft Excel for financial modeling, data analysis, and reporting.

CRM & Automation:

• CRM Systems: Salesforce or similar CRM for understanding client interactions and sales pipeline context.

• Financial Systems: Familiarity with core banking, payment processing, and FX management systems would be advantageous.

• Integration Technologies: Understanding of APIs, microservices, and general integration principles is crucial for platform-based offerings.

📝 Enhancement Note: While specific tools aren't listed, this role requires proficiency in standard product management, collaboration, and analytics tools. A strong understanding of financial technology infrastructure, including APIs and integration, is essential given the "Fiserv for Platforms" initiative.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A focus on understanding and meeting the needs of platform clients and their end-users through effective payout solutions.

• Innovation: Driving forward-thinking product strategies that leverage new technologies and market opportunities in the Fintech space.

• Integrity & Compliance: Upholding the highest standards of ethical conduct, regulatory compliance, and risk management in all operations.

• Collaboration: Fostering a team-oriented environment where cross-functional input is valued and leveraged for optimal outcomes.

• Excellence: Striving for high performance, quality, and efficiency in product development and execution.

Collaboration Style:

• Cross-Functional Partnership: A highly collaborative approach is necessary, working closely with engineering, risk, compliance, legal, sales, and marketing to bring products to market.

• Data-Driven Dialogue: Discussions and decisions will be informed by market data, financial analysis, and performance metrics.

• Influential Communication: The ability to articulate complex ideas clearly and persuasively to diverse audiences, including senior leadership and external partners.

📝 Enhancement Note: Fiserv, as a large financial institution, likely emphasizes a culture of trust, reliability, and adherence to regulations. The "Fiserv for Platforms" initiative suggests an openness to evolving business models and fostering innovation within a structured framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Regulatory Complexity: Navigating the diverse and ever-changing regulatory landscapes for payments and financial services across 110+ countries.

• Market Volatility: Managing FX fluctuations and evolving market dynamics that impact payout economics and strategy.

• Platform Integration Complexity: Ensuring seamless integration of payout capabilities into various platform business models and their internal systems.

• Competitive Landscape: Staying ahead of rapid innovation and competitive pressures in the global Fintech and payments sector.

• Team Scaling: Building and developing a high-performing product team as the payouts function grows.

Learning & Development Opportunities:

• Deep Dive into Global Payments: Gaining unparalleled expertise in international payout rails, FX markets, and cross-border compliance.

• Platform Economy Insights: Understanding the nuances of marketplace, gig economy, and SaaS platform business models and their payment needs.

• Strategic Partnership Development: Honing skills in identifying, negotiating, and managing strategic alliances with financial and technology providers.

• Leadership Development: Opportunities for formal leadership training and hands-on experience managing and growing a product team.

• Industry Exposure: Representing Fiserv at industry conferences and forums, building a professional network and thought leadership profile.

📝 Enhancement Note: The challenges are significant, reflecting the complexity and dynamism of the global Fintech payments industry. However, these challenges also present substantial opportunities for professional growth and skill development in a highly sought-after domain.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the product strategy for expanding global payouts into a new, emerging market with complex regulatory requirements?"

• "Describe your process for evaluating and selecting strategic partners (e.g., FX providers, payout networks) to enhance a payment product offering."

• "Given a scenario of increasing FX volatility, what steps would you take to mitigate risk and optimize payout economics for platform clients?"

Company & Culture Questions:

• "What do you know about Fiserv's 'Fiserv for Platforms' initiative and how do you see the Global Payouts Strategy role contributing to its success?"

• "Describe your experience leading and developing product management teams. What is your approach to coaching and performance management?"

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key achievements, focusing on 2-3 impactful projects. Use the STAR method (Situation, Task, Action, Result) for each.

• Quantify Impact: For each project, clearly articulate the business problem, your strategic approach, the specific actions you took, and the quantifiable results (e.g., % increase in payout volume, reduction in processing fees, successful market entry, partnership value).

• Global Payouts Focus: Highlight how your experience directly relates to global payouts, cross-border transactions, FX management, and regulatory compliance (KYC/AML).

• Partnership & Integration: Showcase examples of successful partnership development and the integration of complex systems.

• Storytelling: Weave a narrative that demonstrates your strategic thinking, problem-solving skills, leadership, and ability to drive tangible business outcomes.

📝 Enhancement Note: Candidates should be prepared to demonstrate a strategic mindset, a deep understanding of the global payments landscape, and proven leadership capabilities. The interview will likely involve assessing their ability to translate market opportunities into actionable product strategies and drive execution within a complex, regulated environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the official Fiserv careers portal via the provided URL.

• Portfolio Customization: Tailor your resume and any supplementary materials to prominently feature your experience in product strategy, global payments, cross-border commerce, FX markets, and team leadership. Quantify your achievements with specific metrics related to payout volume, efficiency, or market expansion.

• Resume Optimization: Ensure your resume clearly highlights your experience with complex, regulated environments, strategic partnership development, and compliance frameworks (KYC/AML). Use keywords from the job description naturally throughout your document.

• Interview Preparation: Practice articulating your strategic vision for global payouts, preparing case studies that demonstrate your impact on revenue, efficiency, or market growth. Be ready to discuss your leadership style and how you foster collaboration.

• Company Research: Thoroughly research Fiserv, its "Fiserv for Platforms" initiative, and current trends in the Fintech and global payments industry. Understand their business model and how the Director of Global Payouts Product Strategy role contributes to their overall success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.