Digital Visual Designer

📍 Job Overview

Job Title: Digital Visual Designer

Company: Mastercard

Location: Riga, Latvia

Job Type: Full-time

Category: Design / Creative Operations

Date Posted: March 17, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role is critical for enhancing the visual communication and digital presence of Mastercard's customer-facing and internal initiatives through expert design execution.

• The Digital Visual Designer will be responsible for the end-to-end creation of digital assets, ensuring adherence to brand guidelines and driving efficiency through reusable design components.

• A key aspect of this position involves close collaboration with development teams to translate design concepts into high-quality, implemented digital experiences.

• The role requires direct customer interaction, necessitating strong communication and presentation skills to effectively convey design solutions and gather feedback.

📝 Enhancement Note: While the title is "Digital Visual Designer," the responsibilities heavily lean into a "Creative Operations" or "Digital Asset Management" function, particularly in its focus on scalable templates, reusable components, and developer collaboration. The role requires a blend of creative design talent and operational efficiency in asset creation and deployment.

📈 Primary Responsibilities

• Design and develop a range of customer-facing digital web assets, including banners, on-site widgets, and dedicated landing pages or microsites, ensuring responsiveness across various devices and formats.

• Create visually appealing and user-friendly email and newsletter layouts, adhering to best practices for brand consistency, usability, and readability, while developing reusable modules and templates for ongoing efficiency.

• Design and optimize internal landing pages and training/enablement sites to enhance departmental education, adoption, and communication efforts, ensuring a consistent user experience.

• Support various department business teams by creating customer-facing materials such as templates, collateral, and visual frameworks for customer engagements, thereby enabling consistency and scalability.

• Build and maintain reusable template systems, including slide templates, modular sections, and branded components, to streamline asset creation and ensure brand adherence across teams.

• Collaborate closely with the developer team to translate design specifications into high-fidelity, built experiences, providing clear handoff documentation, assets, and guidance on component behavior.

• Participate actively in implementation reviews to ensure the final digital products align precisely with design intent and uphold stringent quality standards.

• Serve as a direct point of contact for customer engagements when required, confidently presenting design work, incorporating feedback, and articulating design solutions to business goals.

📝 Enhancement Note: The primary responsibilities indicate a need for a designer who can not only create visually appealing assets but also manage them efficiently within a larger operational framework. The emphasis on "scalable templates," "reusable design components," and "design to development collaboration" highlights the operational aspect of this design role.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Portfolio: A robust portfolio demonstrating digital-first outputs, including web assets, email designs, landing pages, and template systems.

• Visual Design Fundamentals: Strong command of typography, layout, visual hierarchy, color theory, and brand consistency principles.

• Figma Proficiency: Expert-level skills in Figma, including advanced use of components, shared libraries, auto layout, and collaborative workflows.

• Cross-Functional Collaboration: Proven ability to partner effectively with developers, product managers, marketing teams, and other business stakeholders.

• Communication & Presentation: Comfort and confidence in presenting design work, articulating design rationale, incorporating feedback, and aligning design solutions with business objectives.

• Customer Interaction: Ability to join customer calls and communicate professionally, representing the brand and design team effectively.

• Responsive Design: Understanding of responsive design principles and best practices for various screen sizes and devices.

Preferred Skills:

• AI Design Tools: Familiarity with AI-assisted design tools and/or AI-powered Figma plugins to accelerate concepting, layout exploration, or asset generation.

• Accessibility Standards: Awareness of accessibility considerations in digital design (e.g., WCAG guidelines, color contrast, structure, and readability).

• Front-End Constraints: Basic understanding of responsive web development concepts and front-end constraints to enhance design-to-development handoff quality.

• Prototyping: Experience with prototyping tools within Figma or other platforms to demonstrate user flows and interactions.

📝 Enhancement Note: The emphasis on Figma, developer collaboration, and customer-facing communication suggests a role that requires not just aesthetic skill but also a practical, collaborative, and results-oriented approach to design within a corporate environment. The "Nice to Have" section points towards a forward-thinking approach to design tools and user experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Digital Asset Showcase: A significant portion of the portfolio should highlight digital-first projects, including web banners, landing pages, email campaigns, and interactive prototypes.

• Template System Design: Evidence of designing and implementing scalable template systems or reusable design components, demonstrating an understanding of efficiency and consistency.

• Figma Workflow: Examples showcasing proficiency in Figma, such as the use of shared libraries, component systems, and collaborative design file structures.

• Design to Development Handoff: Clear examples of how design specifications, assets, and interaction guidelines were provided to developers for accurate implementation.

• Brand Consistency: Demonstrations of how brand guidelines were applied and maintained across various digital touchpoints.

Process Documentation:

• Workflow Design: Ability to document design workflows, from initial concept to final asset delivery, including handoff procedures.

• Component Library Management: Experience in creating and maintaining design systems or component libraries that foster reuse and consistency.

• Collaboration Protocols: Demonstrated processes for effective cross-functional collaboration with developers and stakeholders, including feedback loops and review cycles.

• Asset Specification: Clear methods for specifying design details such as typography, spacing, states, and interactive behavior for developers.

📝 Enhancement Note: For this role, the portfolio is paramount. It needs to showcase not just creative output but also the operational thinking behind it: how the designer creates assets efficiently, scales them, and ensures they are accurately implemented. The ability to articulate the process behind the portfolio pieces will be key.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance, including dental and vision coverage.

• Generous paid time off (PTO) and public holiday allowances.

• Retirement savings plan with potential company matching contributions.

• Opportunities for professional development, training, and conference attendance.

• Access to Mastercard's global employee resource groups and wellness programs.

• Potential for performance-based bonuses and stock options (depending on specific employment tier).

Working Hours:

• Standard full-time working hours are expected to be around 40 hours per week. While the role is on-site, there may be some flexibility for occasional remote work or adjusted hours to accommodate project deadlines or collaborative needs, subject to team and management approval.

📝 Enhancement Note: The salary range is an estimate for Riga, Latvia, and should be confirmed by the applicant. Mastercard typically offers a robust benefits package competitive with other major multinational corporations. The "on-site" designation suggests a structured work environment, though some operational flexibility might be present.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Payments Processing. Mastercard operates at the intersection of finance and technology, driving innovation in global payments and digital commerce. This industry demands high standards of security, reliability, and user experience.

Company Size: Mastercard is a large, global corporation with tens of thousands of employees worldwide. This size indicates a structured environment with established processes, extensive resources, and opportunities for diverse career paths.

Founded: 1966. With a long history, Mastercard has evolved significantly, demonstrating adaptability and a commitment to innovation in response to changing market dynamics and technological advancements.

Team Structure:

• The Visual Digital Designer likely sits within a broader Marketing, Communications, or Design department.

• This team may comprise other designers (graphic, UI/UX), content creators, marketing specialists, and project managers.

• Reporting likely goes to a Design Lead, Creative Director, or Head of Digital Communications within the assigned department.

Methodology:

• Data-Driven Design: Leveraging insights from user behavior, A/B testing, and market research to inform design decisions.

• Agile Development Principles: Working in iterative cycles, often in alignment with development sprints, to deliver assets efficiently.

• Brand Governance: Strict adherence to Mastercard's global brand guidelines to ensure a consistent and professional brand image across all touchpoints.

• User-Centric Design: Focusing on the needs and experiences of both end-customers and internal stakeholders when creating digital assets.

Company Website: https://www.mastercard.com/

📝 Enhancement Note: Mastercard's culture likely emphasizes professionalism, innovation, global collaboration, and a strong commitment to its brand. For a designer, this means balancing creative expression with corporate standards and a focus on delivering impactful, scalable digital solutions within a structured environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Designer. It involves taking ownership of specific design tasks and projects, contributing to larger initiatives, and collaborating with various teams. It requires independent execution of design work while also being a team player.

Reporting Structure: Typically, a Digital Visual Designer reports to a Design Manager, Creative Lead, or Head of Digital/Marketing. This manager would oversee project assignments, provide feedback, and guide professional development.

Operations Impact: The designer's work directly influences Mastercard's digital brand perception, customer engagement, and the efficiency of internal operations. High-quality, consistent, and user-friendly digital assets are crucial for effective communication, lead generation, and customer satisfaction, all of which contribute to revenue enablement.

Growth Opportunities:

• Specialization: Potential to specialize further in areas like UI/UX design, motion graphics, or marketing campaign design.

• Senior Designer: Progression to a Senior Digital Visual Designer role, taking on more complex projects, mentoring junior designers, and contributing to design strategy.

• Team Leadership: Opportunity to move into a Lead Designer or Art Director position, managing design teams and overseeing creative direction for major initiatives.

• Cross-Departmental Moves: Potential to transition into roles within Product Design, Digital Marketing Strategy, or even Customer Experience management, leveraging design expertise.

• Skill Development: Continuous learning opportunities through internal training, external workshops, conferences, and access to design resources to stay current with industry trends and tools.

📝 Enhancement Note: Mastercard, as a large organization, offers structured career paths. For a designer, growth typically involves deepening design expertise, taking on more strategic responsibilities, or moving into leadership roles. The emphasis on digital assets and collaboration suggests a clear trajectory towards roles that manage and scale creative output.

🌐 Work Environment

Office Type: On-site. This indicates a traditional office setting where in-person collaboration, spontaneous brainstorming, and face-to-face interactions are prioritized.

Office Location(s): Riga, Latvia. This location provides a base for operations in the Baltic region, serving local and potentially wider European markets.

Workspace Context:

• Collaborative Spaces: The office likely features open-plan areas, meeting rooms, and potentially dedicated creative studios designed to foster teamwork and idea sharing.

• Technology & Tools: Access to industry-standard design software, high-performance workstations, and potentially specialized hardware or display equipment.

• Team Interaction: Frequent opportunities for direct interaction with colleagues within the design team, as well as with cross-functional partners from marketing, development, and business units.

• Professional Atmosphere: A corporate environment that values professionalism, punctuality, and adherence to company policies and procedures.

Work Schedule: The role is full-time, with an on-site presence expected. While core working hours will be maintained, there may be some flexibility for project-specific needs or to align with global team schedules, subject to management discretion. The focus is on delivering results within established work parameters.

📝 Enhancement Note: The on-site requirement suggests a preference for direct collaboration and team cohesion. Candidates should be prepared for a structured office environment that facilitates real-time interaction and project alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of CV and portfolio for relevant experience, skills, and a strong digital design focus.

• Recruiter Screen: A brief call with a recruiter to assess general fit, salary expectations, and basic qualifications.

• Hiring Manager Interview: In-depth discussion with the hiring manager to explore experience, approach to design challenges, collaboration style, and understanding of the role's responsibilities.

• Design Challenge/Portfolio Review: A practical design exercise or a detailed walkthrough of the candidate's portfolio with the hiring manager and/or senior designers. This is crucial for assessing design skills, problem-solving abilities, and communication.

• Cross-Functional Interview: Potentially an interview with a developer or marketing stakeholder to evaluate collaboration and communication skills in a cross-functional context.

• Final Interview/Offer: Final discussions and offer extension.

Portfolio Review Tips:

• Curate for Relevance: Select projects that best demonstrate your expertise in digital assets, web design, email layouts, and template creation. Prioritize quality over quantity.

• Showcase Figma Proficiency: Include examples that highlight your use of components, shared libraries, and collaborative features in Figma.

• Detail Design Process: For each project, explain your thought process, the problem you were solving, your design decisions, and the outcome. Emphasize how you ensured brand consistency and developer handoff.

• Highlight Collaboration: If possible, include examples of projects where you worked closely with developers or stakeholders, explaining your role and the collaborative process.

• Quantify Impact: Where possible, include metrics or results that demonstrate the effectiveness of your designs (e.g., improved conversion rates, engagement metrics, efficiency gains from templates).

• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. A PDF or a dedicated portfolio website is recommended.

Challenge Preparation:

• Figma Practice: Be ready to demonstrate Figma skills, potentially in real-time or through a take-home assignment. Practice creating components, using auto layout, and setting up shared libraries.

• Responsive Design Scenarios: Prepare to discuss how you would approach designing for different screen sizes and devices.

• Brand Application: Be ready to discuss how you would apply Mastercard's brand guidelines to a new digital asset.

• Developer Handoff: Think about the specific assets and documentation you would provide to a developer to ensure accurate implementation.

• Problem-Solving: Anticipate questions about how you handle design challenges, conflicting feedback, or tight deadlines.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on assessing practical design skills, portfolio quality, and collaborative capabilities. Candidates must be prepared to actively demonstrate their proficiency in Figma and their understanding of the digital design lifecycle.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool mentioned, requiring proficiency in its advanced features, including components, variants, auto layout, shared libraries, and collaborative workflows.

• Adobe Creative Suite: While Figma is primary, familiarity with Photoshop and Illustrator for asset manipulation, vector creation, and image editing is often beneficial.

Analytics & Reporting:

CRM & Automation:

Other Potential Tools:

• Prototyping Tools: InVision, Adobe XD (though Figma is dominant).

• Project Management Tools: Jira, Asana, Trello for tracking tasks and collaborating on projects.

• Collaboration Platforms: Slack, Microsoft Teams for team communication.

• Digital Asset Management (DAM) Systems: Familiarity with how digital assets are stored, organized, and retrieved within a corporate environment.

📝 Enhancement Note: Mastery of Figma is non-negotiable for this role. Proficiency in other design tools and a basic understanding of how digital assets are tracked and managed are also important.

👥 Team Culture & Values

Operations Values:

• Excellence in Execution: A commitment to producing high-quality, polished design work that meets brand standards and business objectives.

• Collaboration & Teamwork: Valuing open communication, mutual support, and shared success within the design team and with cross-functional partners.

• Innovation & Adaptability: Embracing new design tools, technologies (like AI in design), and methodologies to improve processes and outcomes.

• Efficiency & Scalability: A focus on creating reusable assets and templates that drive efficiency and maintain brand consistency across a global organization.

• Customer Focus: Designing with the end-user (both external customers and internal stakeholders) in mind, ensuring clarity, usability, and positive experiences.

Collaboration Style:

• Proactive Communication: Regularly sharing work, seeking feedback, and providing updates to team members and stakeholders.

• Constructive Feedback: Willingness to both give and receive constructive criticism to improve designs and processes.

• Cross-Functional Synergy: Working closely with developers to ensure designs are technically feasible and accurately implemented, and with marketing/business teams to align designs with strategic goals.

• Knowledge Sharing: Actively participating in team discussions, sharing best practices, and contributing to a collective learning environment regarding design trends and tools.

📝 Enhancement Note: The values emphasize a blend of creative quality and operational efficiency, typical of a large, global corporate environment. Candidates who thrive in collaborative, structured settings and are dedicated to continuous improvement will likely find success here.

⚡ Challenges & Growth Opportunities

Challenges:

• Maintaining Brand Consistency: Ensuring strict adherence to Mastercard's global brand guidelines across a vast array of digital assets and campaigns.

• Balancing Creative Vision with Business Needs: Translating strategic business objectives and stakeholder requirements into compelling and effective visual designs.

• Rapid Iteration and Delivery: Working efficiently to meet tight deadlines and adapt to evolving project scopes or market demands.

• Cross-Functional Alignment: Navigating diverse stakeholder expectations and ensuring seamless collaboration with technical teams (developers) and business units.

• Keeping Pace with Technology: Staying updated with emerging design tools, AI capabilities, and digital trends to maintain a competitive edge.

Learning & Development Opportunities:

• Advanced Figma Training: Deeper dives into Figma's advanced features, design system management, and collaboration workflows.

• AI in Design Workshops: Exploring and experimenting with AI-powered design tools and plugins to enhance productivity and creativity.

• Accessibility Best Practices: Formal training or resources on creating inclusive digital designs that meet accessibility standards.

• Workshops on UX/UI Principles: Opportunities to deepen understanding of user experience and user interface design fundamentals.

• Industry Conferences & Webinars: Access to events and online learning platforms to stay abreast of the latest trends in visual design, digital marketing, and FinTech.

• Mentorship Programs: Potential to be mentored by senior designers or to mentor junior team members, fostering leadership skills.

📝 Enhancement Note: This role presents opportunities to tackle complex design challenges within a leading global brand, fostering growth in both creative and operational aspects of digital design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance strict brand guidelines with a creative design brief. How did you ensure both were met?" (Focus on demonstrating understanding of brand governance and problem-solving.)

• "Walk us through a complex digital asset you designed, from concept to final implementation. What was your process, especially regarding developer handoff?" (Prepare a detailed case study from your portfolio, emphasizing Figma usage and collaboration.)

• "How do you approach designing for multiple screen sizes and devices? What are the key considerations for responsive design?" (Be ready to discuss your methodology and any specific tools or techniques you use.)

Company & Culture Questions:

• "What do you know about Mastercard and our role in the FinTech industry?" (Research Mastercard's mission, recent news, and its position in the payments landscape.)

• "How do you stay updated on design trends and new technologies, particularly in the digital space?" (Showcase your commitment to continuous learning.)

• "Describe your ideal collaboration with a development team. What makes for a successful design-to-development partnership?" (Highlight your proactive communication and problem-solving approach.)

Portfolio Presentation Strategy:

• Storytelling: For each selected project, tell a compelling story: the challenge, your role, your process, the solution, and the outcome.

• Figma Integration: Show, don't just tell. If possible, briefly demonstrate live Figma features (components, auto layout) or share screen captures of your file structure.

• Focus on Impact: Clearly articulate the business value or user benefit of your designs. Use metrics if available.

• Developer Handoff Clarity: Explain the specific assets and documentation you provided to developers and how you ensured accuracy.

• Conciseness: Be mindful of time. Practice your presentation to be thorough yet efficient.

📝 Enhancement Note: Candidates should prepare to showcase technical Figma skills, a strong understanding of design principles, and the ability to articulate their process and impact clearly, especially in relation to collaboration and brand consistency.

📌 Application Steps

To apply for this Digital Visual Designer position:

• Submit your application through the provided link on the Mastercard careers website.

• Portfolio Customization: Tailor your portfolio to highlight digital-first projects (web assets, email, templates) and specifically showcase your Figma proficiency, component usage, and design-to-development handoff examples.

• Resume Optimization: Ensure your resume clearly lists your years of experience, key skills (Figma, visual design, responsive design), and specific achievements related to digital asset creation and collaboration. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, prepare case studies for your portfolio walkthrough, and research Mastercard's brand and recent initiatives. Be ready to discuss your experience with AI design tools and accessibility.

• Company Research: Understand Mastercard's mission, values, and its position in the FinTech industry. Consider how your design approach aligns with their commitment to innovation and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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