Designer de services UX - CDI (H/F)

📍 Job Overview

Job Title: Designer de services UX - CDI (H/F) Company: Groupe Hospitalier Paris Saint Joseph Location: Paris, Île-de-France, France Job Type: Temps complet (Full-time) Category: User Experience (UX) Design / Service Design Date Posted: 2025-09-18 Experience Level: 0-2 years (Entry to Junior level) Remote Status: On-site

🚀 Role Summary

• This role is crucial for driving innovation and improving user and patient experiences within a leading healthcare group.
• The position focuses on applying Service Design and UX methodologies to transform healthcare services and digital tools.
• Key involvement in projects aimed at enhancing the quality of care and operational efficiency through user-centered design.
• Opportunity to work within a dynamic innovation department, collaborating with multidisciplinary teams to shape the future of healthcare services.

📝 Enhancement Note: While the title indicates a "Designer de services UX", the responsibilities and required skills clearly align with a Service Designer role, emphasizing user journey mapping, co-creation, and systemic thinking within a healthcare context. The "UX" aspect is integrated through user testing, prototyping, and UI considerations for AI interfaces. The "0-2 years" experience level suggests this is an excellent opportunity for recent graduates or those early in their Service Design careers.

📈 Primary Responsibilities

• Conduct in-depth field studies, including user observations and shadowing, to understand the experiences of patients and healthcare professionals.
• Analyze user and professional needs through a systemic approach to identify key pain points and opportunities for improvement.
• Facilitate co-design and ideation workshops with diverse, multidisciplinary teams, fostering collaboration among physicians, paramedical staff, patients, and support functions.
• Develop, prototype, test, and iterate on proposed solutions, incorporating user feedback and adhering to eco-design principles.
• Contribute to the evaluation and adoption of digital medical devices (DMN), ensuring user-friendliness and efficacy.
• Assist in formalizing a UX/UI doctrine aligned with real-world usage and user journeys for digital health solutions.
• Participate in the development of a responsible AI Factory offering for healthcare applications.
• Design and prototype user interfaces that integrate AI, clearly articulating usage intentions and business needs for development teams.
• Support the implementation of projects by collaborating closely with operational and medical teams.
• Drive the integration of service design within the institution's innovation strategy, educating internal teams on the design approach.
• Structure and showcase projects by defining key performance indicators (KPIs), managing internal/external communications, and presenting to relevant committees.

📝 Enhancement Note: The responsibilities highlight a blend of foundational research, creative ideation, practical prototyping, and strategic integration. The emphasis on "eco-design criteria" and "responsible AI" indicates a forward-thinking approach to service design that considers sustainability and ethical technology deployment within healthcare.

🎓 Skills & Qualifications

Education: Master's degree in Service Design, UX Design, or an equivalent qualification in a field related to innovation and design applied to healthcare or the general public sector.

Experience: Initial experience in service design, ideally within a hospital environment or a public service setting.

Required Skills:

• Mastery of service design tools and methodologies (e.g., Design Thinking, rapid prototyping, user testing).
• Exceptional ability to facilitate collaborative workshops and exchanges between multidisciplinary teams.
• Excellent project management skills: autonomy, rigor, coordination, and prioritization.
• Capacity to produce clear, concise, and pedagogical deliverables.
• Strong proficiency in office automation tools (PowerPoint, Word, Excel) and design tools (Figma, Miro, etc.).
• A strong graphic sensibility and an eye for visual communication.

Preferred Skills:

• Familiarity with the challenges and specificities of public service and hospital environments.
• Understanding of critical considerations such as confidentiality, ethics, and accessibility in healthcare.
• Experience with digital health devices (DMN) and their user adoption.
• Exposure to AI integration in user interfaces and a foundational understanding of AI ethics in healthcare.

📝 Enhancement Note: The required skills are heavily focused on the core competencies of a Service Designer, emphasizing facilitation, research, and iterative design. The preferred skills indicate a strong advantage for candidates who can quickly grasp the nuances of the healthcare sector and emerging technologies like AI.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of service design projects demonstrating a clear understanding of user-centered methodologies from research to implementation.
• Examples of how you've mapped user journeys, identified pain points, and designed interventions to improve experiences.
• Case studies illustrating your facilitation skills in co-design workshops with diverse stakeholders.
• Prototypes and user testing results that highlight your iterative design process and ability to incorporate feedback.
• Projects that demonstrate an understanding of systemic thinking and how services interact within a broader ecosystem.

Process Documentation:

• Evidence of creating process maps, service blueprints, or user flow diagrams.
• Documentation of user research findings, including observational notes, interview summaries, and persona development.
• Examples of how you've translated research insights into actionable design recommendations and prototypes.
• Materials demonstrating your approach to testing and validating service concepts with end-users.

📝 Enhancement Note: While not explicitly stated, a strong portfolio is implicitly required for a design role. The emphasis on user research, co-creation, prototyping, and iterative testing forms the backbone of what recruiters will look for. Candidates should be prepared to articulate the process behind their projects and the impact they achieved.

💵 Compensation & Benefits

Salary Range: Not specified. Based on industry standards for a Junior Service Designer in Paris (0-2 years experience) within a large non-profit hospital group, the gross annual salary could range approximately from €35,000 to €45,000.

Benefits:

• Attractive and rewarding remuneration.
• Performance-based bonuses.
• Enhanced health insurance (mutuelle).
• 75% reimbursement of transport costs.
• Reserved parking for employees.
• Flexible working hours and annualized working time.
• Access to a company restaurant and meal vouchers (paniers repas).
• Childcare access (subject to conditions).
• Housing assistance (subject to conditions).
• Personalized integration path and continuous training opportunities.
• Dynamic Works Council (CSE) benefits including holiday vouchers, gifts, and subsidized stays.

Working Hours: Full-time, with annualized working time for increased flexibility.

📝 Enhancement Note: The provided benefits are substantial and indicate a strong commitment to employee well-being and work-life balance. The mention of "annualisation du temps de travail" suggests a flexible approach to managing working hours within the full-time framework, which is a significant advantage for operations-focused roles that may require adaptability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Private non-profit hospital group). Company Size: Large, with two main hospitals (Paris Saint-Joseph and Marie-Lannelongue) and likely significant administrative and support staff. Founded: The Foundation Hôpital Saint-Joseph was recognized as a public utility in 1977, indicating a long-standing commitment to public health.

Team Structure:

• The role is within the "Direction de la Transformation, de l’Innovation et du Développement Durable," suggesting a dedicated department focused on strategic improvement and future-oriented projects.
• You will work at the "heart of transformation projects" and collaborate with multidisciplinary teams across various hospital functions.
• Expect to interact with medical professionals, paramedical staff, support services, and potentially patients or patient advocacy groups.

Methodology:

• User-centric design and service design principles are foundational to the role.
• Emphasis on innovation, research, and leveraging new technologies like AI.
• Commitment to eco-design and sustainable practices within healthcare services.
• Data-driven decision-making, supported by defining KPIs and evaluating project impact.

Company Website: hpsj.fr (Implied by the domain derived)

📝 Enhancement Note: The company's mission of public health, coupled with its high rankings for medical excellence and commitment to innovation, suggests a culture that values both high-quality patient care and forward-thinking development. The integration of sustainability and AI points to a modern, evolving organizational approach.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior Service Designer position, offering a foundational experience in applying design principles within a complex, mission-driven organization like a hospital group. Reporting Structure: You will report into the Direction de la Transformation, de l’Innovation et du Développement Durable, likely working closely with project managers and innovation leads. Operations Impact: Your work will directly influence the patient experience, the efficiency of healthcare professionals, and the adoption of new technologies, thereby impacting the overall quality and delivery of healthcare services.

Growth Opportunities:

• Deepen expertise in Service Design and UX within the specialized context of healthcare.
• Develop skills in co-creation, user research, and prototyping for complex service systems.
• Gain exposure to AI integration and responsible innovation in a regulated environment.
• Potential to grow into senior Service Designer, UX Lead, or Innovation Project Manager roles within the organization.
• Opportunities for continuous learning through internal training and potential industry events related to healthcare innovation.

📝 Enhancement Note: For an early-career professional, this role offers a unique opportunity to build a strong foundation in service design within a highly meaningful sector. The exposure to innovation, digital health, and AI provides a competitive edge for future career growth in design and digital transformation.

🌐 Work Environment

Office Type: Likely a professional office environment within the hospital campus, facilitating close collaboration with various departments. Office Location(s): 185 Rue Raymond Losserand, 75014 Paris, France.

Workspace Context:

• A collaborative workspace designed to foster interaction with diverse teams and project stakeholders.
• Access to modern design and collaboration tools (Figma, Miro, etc.).
• Proximity to clinical and operational teams for direct observation and user engagement.
• An environment that supports a blend of focused design work and active facilitation.

Work Schedule: Full-time, with annualized working time offering flexibility. The on-site nature allows for direct immersion in the hospital environment and user interactions.

📝 Enhancement Note: The on-site requirement is crucial for a Service Designer role as it enables direct immersion in the user environment (hospitals), essential for ethnographic research, shadowing, and building rapport with stakeholders. This hands-on approach is key to effective service design.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio, focusing on relevant design skills and healthcare interest.
• First Interview: Could be with HR or a hiring manager from the Innovation department to assess general fit, motivation, and foundational skills. Be prepared to discuss your understanding of service design and user experience.
• Practical Exercise/Case Study: A common step for design roles, potentially involving a short design challenge or a review of a past project to assess problem-solving, design methodology, and communication skills.
• Workshop Simulation: You might be asked to facilitate a mini-workshop or present a design concept to simulate the collaborative and client-facing aspects of the role.
• Final Interview: With senior leadership within the Transformation/Innovation department to discuss strategic alignment and long-term potential.

Portfolio Review Tips:

• Curate 2-3 of your strongest service design projects that demonstrate the full design process: research, ideation, prototyping, testing, and implementation insights.
• Clearly articulate your role in each project and the specific methodologies you employed.
• Quantify impact where possible, even if it's qualitative feedback or observed improvements in user behavior.
• Showcase your facilitation skills through examples of workshop outputs or team collaboration.
• Include examples of your ability to work with design tools like Figma or Miro.
• For this role, highlight any projects related to healthcare, public services, or complex systems.

Challenge Preparation:

• Familiarize yourself with Design Thinking principles and common service design frameworks.
• Practice articulating user needs and problem statements clearly.
• Prepare to walk through a user journey map and explain how you identified pain points.
• Be ready to discuss how you would approach a hypothetical design challenge within a hospital setting.
• Understand the importance of eco-design and responsible AI in the context of healthcare.

📝 Enhancement Note: A strong portfolio that clearly articulates the "why" and "how" behind your design decisions, with a focus on user outcomes, will be critical. Demonstrating an understanding of the healthcare context and a user-centric, iterative approach will be key differentiators.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Miro (mentioned for workshops), potentially Adobe Creative Suite (Illustrator, Photoshop for visual assets).
• Project Management & Collaboration: Microsoft Office Suite (PowerPoint for presentations, Word for documentation, Excel for data), potentially tools like Jira or Trello for project tracking.
• User Research Tools: Depending on the project, this could include survey tools (e.g., SurveyMonkey, Google Forms) or user interview platforms.

Analytics & Reporting:

• While not explicitly mentioned, if evaluating digital tools, familiarity with basic analytics concepts or tools for user feedback analysis would be beneficial.

CRM & Automation:

• Not directly applicable to this role, as it's focused on service design rather than sales or marketing operations.

📝 Enhancement Note: Proficiency in core design tools like Figma and collaborative platforms like Miro is essential. The ability to translate user insights into clear documentation and presentations using office suite tools is also a key requirement.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and improving the experiences of patients and healthcare professionals.
• Innovation: A drive to explore new technologies and methodologies to enhance healthcare delivery.
• Collaboration: Valuing teamwork and cross-functional partnerships to achieve shared goals.
• Impact: A focus on delivering tangible improvements in service quality and operational efficiency.
• Responsibility: Adherence to ethical standards, confidentiality, and a commitment to sustainable practices (eco-design).

Collaboration Style:

• Highly collaborative, working closely with diverse teams including medical, paramedical, administrative, and IT professionals.
• Emphasis on facilitating workshops and cross-functional dialogue to ensure all perspectives are considered.
• Openness to feedback and iterative refinement of designs based on stakeholder input.

📝 Enhancement Note: The culture within an innovation department of a hospital likely blends a patient-first ethos with an agile, forward-thinking approach to problem-solving. Expect a professional yet dynamic environment that encourages creativity and cross-disciplinary problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating the complexities of a large healthcare organization with diverse stakeholders and established processes.
• Translating user needs into practical and scalable solutions within a regulated environment.
• Balancing innovation with the critical safety and ethical requirements of healthcare.
• Effectively communicating the value of service design and UX to non-design professionals.
• Adapting to the rapid pace of technological change in healthcare, including AI integration.

Learning & Development Opportunities:

• Specialized training in healthcare service design and UX within a unique sector.
• Mentorship from experienced innovation leaders and healthcare professionals.
• Opportunities to attend industry conferences or workshops focused on digital health and innovation.
• Development of strong project management and facilitation skills.
• Potential to specialize in areas like AI-driven service design or patient experience optimization.

📝 Enhancement Note: This role offers a unique opportunity to tackle complex, impactful challenges in a sector that directly affects people's lives. The growth potential lies in developing specialized expertise and contributing to meaningful transformation in healthcare.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to inform a design decision. What was the outcome?" (Preparation: Select a project where research led to tangible design changes.)
• "How would you facilitate a co-design workshop with a group of busy clinicians and patients?" (Preparation: Outline your approach to preparation, facilitation techniques, and managing diverse perspectives.)
• "What are the key considerations when designing a digital health service, especially concerning data privacy and ethical AI?" (Preparation: Research healthcare regulations, data security, and AI ethics principles.)
• "How do you measure the success of a service design intervention?" (Preparation: Discuss relevant KPIs, user feedback mechanisms, and impact assessment.)

Company & Culture Questions:

• "What interests you about working in healthcare innovation at Groupe Hospitalier Paris Saint-Joseph?" (Preparation: Research the hospital's mission, values, and recent innovations.)
• "How do you approach collaboration with individuals from different professional backgrounds?" (Preparation: Provide examples of successful cross-functional teamwork.)
• "What are your thoughts on the role of AI in healthcare services?" (Preparation: Formulate a balanced perspective on AI's potential benefits and challenges in healthcare.)

Portfolio Presentation Strategy:

• Structure your presentation around a clear narrative: problem, your role, process, solution, and impact.
• For each project, articulate the context, the users you focused on, the methodologies you applied, and the key learnings.
• Be prepared to discuss your design choices and justify them with user insights or strategic objectives.
• Use visual aids effectively to showcase your work (wireframes, prototypes, user journey maps).
• Practice your delivery to ensure clarity, conciseness, and confidence.

📝 Enhancement Note: The interview process will likely assess not only your design skills but also your ability to navigate a complex organizational structure, collaborate effectively, and understand the specific challenges and opportunities within the healthcare sector. Demonstrating empathy, a user-centric mindset, and a proactive approach will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on SmartRecruiters.
• Tailor your CV and cover letter: Highlight relevant experience in Service Design or UX, your understanding of user research, prototyping, and workshop facilitation. Emphasize any experience in healthcare or public service sectors.
• Prepare your portfolio: Ensure it showcases your best work, clearly demonstrating your design process, user-centric approach, and collaborative skills. Be ready to present 2-3 key projects.
• Research the organization: Understand Groupe Hospitalier Paris Saint-Joseph's mission, values, and any recent innovation initiatives. This will help you tailor your responses and demonstrate genuine interest.
• Practice your interview answers: Prepare for questions about your design methodologies, collaboration style, and motivation for working in healthcare innovation. Be ready to discuss your portfolio and any potential design challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.