Design Manager - Retail Roll-Outs - Senior

📍 Job Overview

Job Title: Design Manager - Retail Roll-Outs - Senior Company: Gensler Location: Oakland, CA, US Job Type: FULL_TIME Category: Design Management / Project Management (Architecture & Interior Design) Date Posted: 2025-09-16T00:00:00 Experience Level: 10+ Years

🚀 Role Summary

• Lead and manage end-to-end project lifecycles for large-scale retail rollout programs, with a specific emphasis on financial center branch rollouts, ensuring alignment with client brand standards and operational requirements.
• Cultivate and maintain strong, long-term client relationships, serving as the primary point of contact and ensuring high levels of client satisfaction through exceptional service delivery and project execution.
• Oversee project financials, including budget management, proposal preparation, contract negotiation, and project accounting, to ensure profitability and adherence to financial targets.
• Drive design coordination and implementation across multi-site retail rollouts, collaborating with internal teams, external consultants, contractors, and various stakeholders to achieve project objectives.

📝 Enhancement Note: While the job title is "Design Manager," the core responsibilities and required experience indicate a strong emphasis on project management within the architectural and interior design context, particularly for large-scale, multi-site retail rollouts. The role requires a blend of design sensibility, rigorous project execution, and client relationship management.

📈 Primary Responsibilities

• Lead client relationships, acting as the primary liaison for retail rollout projects, and manage communication with contractors, agencies, and engineering/specialty consultants.
• Develop and manage detailed project plans, including schedules, budgets, and staffing requirements, to ensure the successful and timely delivery of retail rollout programs.
• Oversee the planning, design coordination, and implementation phases for multiple retail sites simultaneously, ensuring quality and adherence to brand standards.
• Ensure all project deliverables comply with relevant local building codes, accessibility standards (e.g., ADA), and sustainability initiatives (e.g., LEED).
• Manage stakeholder expectations and approvals across diverse departments, including design, construction, facilities, and operations, to facilitate smooth project progression.
• Prepare and review project proposals, contracts, and consultant agreements, ensuring clear scope definition and favorable terms.
• Manage internal project accounting, including reviewing financial documents and processing draft project billing, to maintain fiscal responsibility.
• Actively participate in firm marketing efforts, including proposal writing and project interviews, to contribute to business development and client acquisition.
• Lead and mentor mid-size to large project teams, effectively assigning and monitoring task completion to foster professional growth and ensure project success.
• Conduct quality assurance reviews of project documentation and deliverables throughout all phases of design and construction.

📝 Enhancement Note: The responsibilities highlight a need for strong leadership and stakeholder management skills, crucial for navigating complex retail rollout projects involving multiple decision-makers and external partners. The emphasis on compliance and sustainability demonstrates the importance of regulatory and environmental awareness in project execution.

🎓 Skills & Qualifications

Education:

• Bachelor’s Degree or higher in Interior Design or Architecture from an accredited institution.

Experience:

• A minimum of 10 years of progressive Project Management experience within an Architecture firm, with a substantial focus on Retail projects.
• Demonstrated extensive experience managing large-scale retail rollout programs, with a strong preference for prior work on financial center branch rollouts.
• Proven track record of managing multiple projects concurrently across various stages of design and delivery.

Required Skills:

• Project Management: Expertise in full-cycle project management, including planning, execution, monitoring, and closing.
• Client Relationship Management: Exceptional ability to cultivate, manage, and maintain long-term client relationships, ensuring client satisfaction and repeat business.
• Communication & Negotiation: Superior verbal and written communication, presentation, and negotiation skills, with the ability to influence diverse stakeholders effectively.
• Leadership & Team Management: Proven leadership capabilities to manage and mentor project teams, delegate tasks, and foster a collaborative work environment.
• Financial Acumen: Proficient in budget management, proposal development, contract negotiation, and project accounting.
• Design & Technical Proficiency: Solid understanding of interior design and architectural project phases, including knowledge of state and local building codes and accessibility requirements.
• Software Proficiency: Moderate to advanced skills in Microsoft Office Suite (Word, Excel, Outlook, Project), Bluebeam Revu, AutoCAD, and/or Revit.

Preferred Skills:

• Sustainability Expertise: Hands-on experience with sustainability initiatives and a preference for LEED project participation and accreditation.
• Design Software: Proficiency in SketchUp, Photoshop, and other relevant design visualization software.
• Professional Network: A strong existing professional network within the retail design and construction industry.

📝 Enhancement Note: The qualifications emphasize a blend of technical design/architectural knowledge and robust project management skills. The required 10+ years of experience, specifically in retail rollouts, indicates a need for seasoned professionals who can hit the ground running and manage complex, high-volume projects. Proficiency in specific software like Revit, AutoCAD, and Bluebeam is critical for day-to-day operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing successful management of large-scale retail rollout projects, ideally including financial center rollouts.
• Highlight case studies that clearly outline project scope, your role, challenges faced, solutions implemented, and quantifiable outcomes.
• Include examples of project plans, schedules, and budget tracking mechanisms that illustrate your project management methodology.
• Showcase your ability to manage multiple projects simultaneously, detailing how you prioritized resources and ensured consistent delivery quality across various sites.
• Present examples of client communication and stakeholder management strategies employed to ensure project alignment and satisfaction.

Process Documentation:

• Evidence of creating and implementing robust project management processes for design and construction rollouts.
• Examples of workflow optimization to improve efficiency and reduce delivery timelines for multi-site projects.
• Demonstration of how you track and report on key project performance indicators (KPIs), including budget adherence, schedule compliance, and quality metrics.
• Documentation illustrating your approach to managing design changes, risk mitigation, and quality assurance throughout the project lifecycle.

📝 Enhancement Note: A portfolio that visually and quantitatively demonstrates successful retail rollout management is paramount. Candidates should prepare to articulate their project management processes, highlighting efficiency gains, cost savings, and client satisfaction metrics achieved through their methodologies.

💵 Compensation & Benefits

Salary Range: $135,000 - $165,000 annually, plus bonuses. Benefits:

• Comprehensive health coverage including Medical, Dental, and Vision insurance.
• Disability insurance and employee wellness programs.
• Flexible spending accounts for healthcare and dependent care.
• Generous Paid Time Off (PTO), including paid holidays.
• Retirement savings plans: 401(k) with profit sharing and an Employee Stock Ownership Plan (ESOP).
• Twice-annual bonus opportunities, reflecting performance and company success.
• Support for professional development through tuition reimbursement for eligible programs and reimbursement for professional license renewals and exam fees.

Working Hours: Standard 40 hours per week, with potential for extended hours based on project demands and deadlines inherent in managing large-scale rollouts.

📝 Enhancement Note: The salary range provided ($135,000 - $165,000) is competitive for a Senior Design Manager role with significant project management responsibilities in a major metropolitan area like Oakland, CA. The extensive benefits package, including ESOP and profit sharing, suggests a company culture that values long-term employee commitment and shared success. The bonus structure indicates performance-based incentives are a key component of total compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Architecture, Design, and Urban Planning. Gensler is a global leader in the industry, consistently ranking among the top firms for interior design and architecture. Company Size: Gensler is a large, international firm with a significant number of employees, enabling extensive resources and a broad network of expertise. This scale offers opportunities for diverse project types and cross-disciplinary collaboration. Founded: Gensler was founded in 1965, bringing over 50 years of experience and a deep-seated history of innovation in design. This longevity suggests a stable and established organizational culture.

Team Structure:

• The Design Manager will likely be part of a larger project management or design studio team, potentially specializing in retail or commercial interiors.
• Reporting structures are typically hierarchical, with the Design Manager overseeing project teams and reporting to a Principal or Studio Director.
• Cross-functional collaboration is a hallmark of Gensler's approach, involving close work with architects, interior designers, strategists, and technical specialists.

Methodology:

• Gensler emphasizes a client-centric approach, using data analysis and design thinking to create innovative and effective spaces.
• Workflow planning and optimization are critical for managing large-scale rollouts efficiently.
• The firm likely employs rigorous project management methodologies to ensure quality, budget adherence, and timely delivery across its diverse portfolio.

Company Website: https://www.gensler.com/

📝 Enhancement Note: Gensler's reputation as a global design powerhouse implies a demanding yet rewarding environment that values creativity, collaboration, and client success. The company's size and established history suggest a structured approach to project delivery and professional development.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level position within the design and project management discipline, focusing on the strategic execution and leadership of complex, multi-site retail rollout programs. It requires seasoned professionals capable of independent decision-making and significant client interaction. Reporting Structure: The Design Manager will report to a senior leader within the Gensler organization, such as a Principal, Director, or Managing Director, depending on the specific studio and project structure. They will, in turn, manage and mentor junior designers and project managers. Operations Impact: The role has a direct impact on client success and Gensler's revenue by ensuring the efficient and high-quality delivery of retail spaces that align with client brand objectives and operational needs. Successful rollouts drive client satisfaction and can lead to future business opportunities.

Growth Opportunities:

• Leadership Advancement: Potential to advance into Principal or Director roles, leading larger teams, studios, or specific practice areas within Gensler.
• Skill Specialization: Opportunity to deepen expertise in retail design, financial services sector projects, or large-scale program management.
• Business Development: Involvement in client acquisition, proposal writing, and networking can lead to roles with a stronger business development focus.
• Mentorship & Training: The role includes mentoring junior staff, offering opportunities to develop leadership and training skills.

📝 Enhancement Note: This senior-level role offers a clear path for career progression within a leading global design firm. The emphasis on client management and project leadership prepares individuals for executive-level responsibilities, while specialization in retail rollouts can create a niche expertise.

🌐 Work Environment

Office Type: Gensler typically operates from modern, well-appointed design studios designed to foster collaboration and creativity. The Oakland office will likely reflect this, providing a professional and inspiring workspace. Office Location(s): Oakland, CA, US. This location provides access to a vibrant business community and a large talent pool.

Workspace Context:

• The workspace is expected to be highly collaborative, encouraging interaction among design professionals across various disciplines.
• Access to advanced design technology, software, and resources will be provided to support project execution.
• Opportunities for frequent interaction with project teams, clients, and senior leadership are inherent in the role.

Work Schedule: While the standard is 40 hours per week, the nature of managing large-scale, multi-site retail rollouts often requires flexibility and the ability to work beyond standard hours to meet critical deadlines and client needs.

📝 Enhancement Note: The work environment at Gensler is geared towards fostering a creative and collaborative atmosphere. Professionals in this role can expect to work in a dynamic office setting that supports both individual focus and team-based problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume, cover letter, and portfolio to assess qualifications and relevance to the role.
• Hiring Manager Interview: Discussion focused on your project management experience, leadership style, and understanding of retail rollouts. Expect questions about managing client relationships and complex projects.
• Team/Studio Interview: Meetings with potential colleagues and senior leadership to evaluate cultural fit, collaboration skills, and design sensibility.
• Potential Presentation/Case Study: You may be asked to present specific projects from your portfolio, detailing your approach to design, project management, and problem-solving.
• Final Interview: Typically with a Principal or senior executive to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-5 of your most relevant and impactful retail rollout projects, ideally including financial centers.
• Structure Your Case Studies: For each project, clearly outline:
  • Client & Project Goals
  • Your Specific Role & Responsibilities
  • Project Scope & Scale (number of sites, budget, timeline)
  • Key Challenges & Solutions (design, logistical, stakeholder management)
  • Quantifiable Results & Impact (e.g., on-time delivery, budget adherence, client satisfaction metrics).
• Demonstrate Process: Show examples of project plans, schedules, budget tracking, and quality control measures you've implemented.
• Highlight Client Interaction: Include examples of client communication strategies and how you managed expectations.
• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and presented in a clear PDF format.

Challenge Preparation:

• Be prepared to discuss how you manage competing priorities and tight deadlines in a fast-paced environment.
• Anticipate questions about conflict resolution, team motivation, and managing underperforming team members.
• Think about specific instances where you successfully negotiated with clients or vendors, or navigated complex approval processes.
• Prepare to discuss your understanding of Gensler's work and how your experience aligns with their design philosophy and client base.

📝 Enhancement Note: The interview process will heavily emphasize your practical experience in managing retail rollouts and your ability to articulate your project management methodologies. A well-prepared portfolio that showcases tangible results and a clear understanding of client needs is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management Software: Proficiency in project management tools such as Microsoft Project, Asana, Monday.com, or similar platforms for scheduling, task management, and resource allocation.
• Bluebeam Revu: Essential for document collaboration, markup, and quality control of project drawings and specifications.
• AutoCAD / Revit: Strong working knowledge of these industry-standard CAD and BIM software for design review and coordination.

Analytics & Reporting:

• Microsoft Excel: Advanced skills for budget tracking, financial analysis, data manipulation, and reporting.
• Power BI / Tableau (Preferred): Familiarity with data visualization tools for creating dashboards and presenting project performance metrics to stakeholders.

CRM & Automation:

• Microsoft Office Suite: Comprehensive proficiency in Word, Excel, Outlook, and PowerPoint for daily communication, documentation, and presentations.
• CRM Systems (e.g., Salesforce, Microsoft Dynamics - Familiarity helpful): Understanding how client data is managed and utilized within a CRM context can be beneficial for relationship management.

📝 Enhancement Note: Technical proficiency with industry-standard project management and design software is non-negotiable. Candidates should be adept at using these tools not just for design, but for rigorous project tracking, financial management, and stakeholder reporting.

👥 Team Culture & Values

Operations Values:

• Client Focus: Prioritizing client needs and delivering exceptional service to build lasting relationships.
• Design Excellence: A commitment to high-quality design and innovative solutions.
• Collaboration: Working effectively across teams and disciplines to achieve shared goals.
• Integrity: Upholding ethical standards and professional conduct in all dealings.
• Innovation: Continuously seeking new ideas and approaches to design and project delivery.
• Efficiency: Striving for process optimization and effective resource management to deliver projects on time and within budget.

Collaboration Style:

• Gensler fosters a highly collaborative environment where open communication and knowledge sharing are encouraged.
• Team members are expected to work cross-functionally, contributing diverse perspectives to project challenges.
• A strong emphasis is placed on constructive feedback and continuous improvement through team reviews and discussions.

📝 Enhancement Note: Success in this role requires not only technical expertise but also strong interpersonal skills and a collaborative mindset. Alignment with Gensler's core values, particularly client focus and design excellence, will be key to thriving within the organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Project Timelines: Balancing the demands of numerous simultaneous retail rollout projects, each with its own schedule and client expectations.
• Stakeholder Alignment: Navigating diverse opinions and requirements from various client departments (e.g., operations, marketing, facilities) and internal Gensler teams.
• Budgetary Constraints: Delivering high-quality design and execution while adhering strictly to project budgets.
• Adapting to Brand Standards: Ensuring consistent application of client brand standards across a high volume of diverse retail locations.
• Remote Project Oversight: Effectively managing and quality-assuring projects in locations where direct on-site supervision may be limited.

Learning & Development Opportunities:

• Advanced Project Management Training: Access to internal and external programs to enhance project management skills, particularly for large-scale rollouts.
• Industry Conferences & Networking: Opportunities to attend industry events, stay abreast of retail design trends, and expand professional networks.
• Mentorship Programs: Formal and informal mentorship from senior leaders within Gensler to guide career development.
• Exposure to Diverse Projects: Working on a variety of retail clients and project types provides continuous learning and skill diversification.

📝 Enhancement Note: The role presents significant challenges related to scale and complexity, but these are balanced by substantial opportunities for professional growth and skill development within a leading global firm.

💡 Interview Preparation

Strategy Questions:

• Project Management Approach: "Describe your methodology for managing large-scale retail rollout programs. How do you ensure consistency and quality across multiple sites?" (Prepare to discuss phased approaches, standardization, and quality control mechanisms.)
• Client Management: "Tell me about a time you had to manage a difficult client or stakeholder. How did you navigate the situation to achieve a positive outcome?" (Prepare a STAR method response focusing on communication, problem-solving, and relationship management.)
• Problem Solving: "Describe a significant challenge you encountered on a retail rollout project and how you overcame it. What was the impact on the project?" (Focus on demonstrating analytical skills, resourcefulness, and effective decision-making.)

Company & Culture Questions:

• Gensler Alignment: "What interests you about Gensler, and how do you see your skills and experience contributing to our firm's mission and values?" (Research Gensler's projects, design philosophy, and recent news.)
• Team Dynamics: "How do you approach mentoring junior staff, and what is your preferred collaboration style?" (Highlight your leadership approach and ability to foster teamwork.)
• Impact Measurement: "How do you measure the success of a retail rollout project beyond budget and schedule?" (Discuss client satisfaction, brand alignment, operational efficiency, and return on investment.)

Portfolio Presentation Strategy:

• Tell a Story: For each presented project, craft a narrative that highlights the challenge, your strategic approach, execution, and impactful results.
• Quantify Achievements: Use data and metrics wherever possible to demonstrate the tangible outcomes of your work (e.g., percentage of projects delivered on time, cost savings achieved).
• Focus on Your Role: Clearly articulate your specific contributions and leadership within each project.
• Be Prepared for Questions: Anticipate detailed questions about your process, decision-making, and the specific tools/software you used.

📝 Enhancement Note: Thorough preparation, including practicing your portfolio presentation and anticipating questions about your project management strategies, client interaction, and problem-solving skills, will be key to success in the interview process.

📌 Application Steps

To apply for this Design Manager position:

• Submit your resume, a compelling cover letter, and a meticulously prepared portfolio in PDF format through the Gensler careers portal.
• Portfolio Customization: Tailor your portfolio to prominently feature your experience managing large-scale retail rollouts, especially financial center projects. Quantify your achievements with specific metrics related to budget, schedule, and client satisfaction.
• Resume Optimization: Ensure your resume clearly highlights your 10+ years of project management experience in architecture/interior design, emphasizing skills in retail rollouts, client relations, and team leadership. Use keywords from the job description.
• Interview Preparation: Practice articulating your project management methodologies, client management strategies, and problem-solving approaches. Prepare specific examples using the STAR method and be ready to present key projects from your portfolio.
• Company Research: Gain a deep understanding of Gensler's design philosophy, notable retail projects, and company culture. Prepare to discuss how your professional values and working style align with theirs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided data. All details should be verified directly with Gensler before making application decisions.