Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Tilebar | Soho Studio LLC

Location: Burlington, MA

Job Type: Full-Time

Category: Sales Operations / GTM Support / Client Relations

Date Posted: January 30, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Focuses on direct client engagement and consultative selling within a showroom environment, requiring strong interpersonal and product knowledge skills.

• Manages the end-to-end sales cycle, from initial client consultation and design ideation to order fulfillment and CRM logging, emphasizing efficiency and accuracy.

• Acts as a brand ambassador, embodying Tilebar's values and commitment to exceptional customer service, contributing to brand loyalty and repeat business.

• Collaborates with internal teams to ensure seamless order processing and delivery, highlighting the importance of interdepartmental coordination for operational success.

• Requires a blend of sales acumen, design sensibility, and operational diligence to drive showroom performance and client satisfaction.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities heavily lean into sales operations and client relationship management within a retail showroom context. The role requires a candidate who can not only advise on design but also effectively manage sales processes, CRM data, and customer interactions to drive revenue and maintain operational efficiency. This isn't a pure design role; it's a sales-focused role with a design component and operational responsibilities.

📈 Primary Responsibilities

• Client Consultation & Needs Assessment:

  • Serve as the primary point of contact for a diverse clientele, including homeowners, designers, architects, contractors, and installers.
  • Conduct in-depth consultations to understand client needs, project scope, aesthetic preferences, and functional requirements.
  • Provide expert advice on tile and stone materials, applications, and industry trends to guide client selections.

• Design Curation & Solution Development:

  • Curate and recommend ideal tile and stone products tailored to a wide range of residential and commercial applications.
  • Develop custom room packages and design boards that align with client visions and project specifications.
  • Proactively identify opportunities to upsell or cross-sell complementary products to enhance project outcomes.

• Sales Process Management:

  • Manage the entire sales cycle, from initial inquiry and product recommendation through quoting, order fulfillment, and purchase order processing.
  • Accurately quote pricing, calculate material needs, and process sample requests.
  • Ensure all sales activities, client interactions, and transaction details are meticulously logged and tracked within the company's CRM system.

• Operational Coordination & Fulfillment:

  • Collaborate closely with local showroom teams and other departments to ensure timely and efficient order processing and delivery.
  • Maintain an up-to-date understanding of inventory levels, lead times, and logistics to manage client expectations effectively.
  • Address and resolve any issues related to order fulfillment, shipping, or product delivery with a proactive, solution-oriented approach.

• Product Knowledge & Brand Representation:

  • Maintain an in-depth understanding of TileBar's extensive product catalog, brand values, and the latest industry trends.

  • Continuously update knowledge on product specifications, installation methods, and design best practices.

  • Act as a brand ambassador, consistently representing TileBar's image, culture, and commitment to exceptional customer service in all client and colleague interactions.

📝 Enhancement Note: The responsibilities emphasize a blend of direct client interaction, sales execution, and operational coordination. The expectation is for the candidate to be proficient not only in design consultation but also in managing sales data and processes within the CRM, which is a critical aspect of sales operations.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• 3-5 years of progressive sales or customer service experience, with a strong preference for experience in retail, luxury sales, or a showroom environment.

Required Skills:

• Client Engagement & Consultative Selling: Proven ability to build rapport, understand client needs, and guide them through product selection using consultative sales techniques to meet and exceed sales targets and KPIs.

• Sales & Order Management: Proficiency in managing the full sales cycle, including quoting, order processing, purchase order management, and meticulous CRM data entry.

• Product Knowledge & Presentation: Ability to quickly acquire and retain in-depth knowledge of product offerings, effectively present materials, and recommend tailored solutions.

• Communication & Interpersonal Skills: Exceptional verbal and written communication skills for engaging with diverse clients, internal teams, and industry professionals; strong active listening and empathy.

• Problem-Solving & Operational Acumen: Strong analytical and problem-solving skills to address client inquiries, resolve order issues, and manage logistics effectively.

Preferred Skills:

• CRM Proficiency: Experience with SalesPad, Magento, Salesforce, or similar CRM systems for sales tracking, client management, and data analysis.

• Design Sensibility: A keen eye for design, color, and material aesthetics, with the ability to create compelling design boards and room packages.

• Industry Expertise: Familiarity with tile, natural stone, flooring materials, installation methods, and current design trends.

• Supply Chain & Logistics Awareness: Basic understanding of logistics and supply chain processes to ensure smooth order fulfillment and delivery management.

• Microsoft Office Suite: Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and presentation purposes.

📝 Enhancement Note: The "Operational & Technical Proficiency" section in the original description directly translates to crucial skills for a role that bridges sales and operations. The emphasis on CRM, order management, and familiarity with logistics points towards a need for candidates who understand the operational flow of sales transactions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Showcase 2-3 examples of successful sales engagements where you guided clients from initial consultation to successful project completion, highlighting your consultative approach and problem-solving skills.

• Design Project Examples: Include visual examples of custom room packages, design boards, or material selections you have created, demonstrating your aesthetic sense and ability to translate client needs into tangible design solutions.

• Client Relationship Management: Provide evidence of how you've built and maintained long-term client relationships, perhaps through testimonials, descriptions of proactive follow-up strategies, or examples of repeat business generated.

• Process Improvement Contributions (if applicable): If you have experience improving sales or operational processes, include a brief description of the process, the problem it solved, and the positive outcome (e.g., reduced order errors, faster quote turnaround).

Process Documentation:

• Sales Workflow Mapping: Be prepared to discuss your understanding of a typical sales workflow from lead generation to order fulfillment, including key touchpoints and potential bottlenecks.

• CRM Data Management: Demonstrate an understanding of the importance of accurate and timely CRM data entry for sales tracking, forecasting, and client history management.

• Order Fulfillment Process: Articulate your understanding of the steps involved in order processing, from quote to delivery, and how you ensure accuracy and client satisfaction throughout this operational chain.

📝 Enhancement Note: For a role like this, a portfolio demonstrating not just design flair but also sales execution and operational efficiency is key. Candidates should be ready to showcase how they manage client interactions, process sales, and contribute to the smooth functioning of showroom operations.

💵 Compensation & Benefits

Salary Range: $60,000 - $70,000 per year

Commission Incentives: Competitive commission structure in addition to base salary, rewarding performance and sales achievements.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to support employee well-being.

• Paid Time Off: Generous paid time off (PTO) including vacation days, sick leave, and holidays, allowing for work-life balance.

• Retirement Savings Plan: Access to a 401(k) or similar retirement savings plan, potentially with company matching contributions.

• Employee Discounts: Potential for employee discounts on Tilebar products for personal use.

• Professional Development: Opportunities for ongoing training in product knowledge, sales techniques, and design trends.

Working Hours:

• Full-time position, typically 40 hours per week.

• Requires flexibility to work retail hours, including weekends, evenings, and occasional special events as dictated by showroom operations and client needs.

📝 Enhancement Note: The salary range provided is typical for a sales consultant role with this level of experience in the Burlington, MA area. The inclusion of commission incentives is standard for sales-focused positions and aligns with driving revenue. Benefits are assumed to be standard for a full-time role in this industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Home Furnishings / E-commerce & Retail

Company Size: Soho Studio LLC (parent company of Tilebar) is likely a medium-sized business, given its established presence and multiple showrooms. The specific showroom in Burlington would be a smaller unit within this structure.

Founded: Tilebar was founded in 2013, indicating a relatively modern and digitally-oriented company with a focus on innovation and customer experience.

Team Structure:

• Showroom Team: You will be part of a local showroom team, likely including other Design Consultants, a Showroom Manager, and potentially support staff for operations and logistics.

• Cross-Functional Collaboration: This role necessitates close collaboration with internal departments such as sales operations, customer service, logistics, marketing, and potentially product development teams to ensure a seamless client journey and efficient business operations.

• Reporting: You will likely report to the Showroom Manager or a designated Sales Manager within the Burlington location.

Methodology:

• Customer-Centric Approach: Tilebar emphasizes a customer-first mindset, focusing on personalized service, expert advice, and an elevated omnichannel experience to meet and exceed client expectations.

• Data-Driven Sales: The expectation to log all sales activities in a CRM system suggests a focus on data integrity to track performance, understand client behavior, and inform sales strategies.

• Continuous Improvement: The company's emphasis on technical innovation and providing an inspiring shopping experience implies a culture that values continuous learning and adaptation to market trends and customer needs.

Company Website: https://www.tilebar.com/

📝 Enhancement Note: Understanding Tilebar's founding year and its stated mission provides context for a company that likely blends traditional retail showroom experience with modern e-commerce and customer service strategies. The emphasis on "transforming spaces" and "unique vision and aesthetic" suggests a culture that values creativity and client satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor, likely at an intermediate level within a sales or client-facing operations framework. It requires a solid foundation in sales techniques, customer service, and an understanding of operational processes.

Reporting Structure: The Design Consultant typically reports to a Showroom Manager or Sales Manager. This structure provides direct oversight and mentorship, with opportunities to learn about showroom operations and sales management. Collaboration will extend horizontally to fellow consultants and vertically to support departments like logistics and customer service.

Operations Impact: The Design Consultant plays a pivotal role in driving revenue through direct sales and fostering client loyalty, which directly impacts the company's financial performance and market reputation. Their ability to manage sales processes efficiently and accurately contributes to operational effectiveness, reducing errors and improving customer satisfaction.

Growth Opportunities:

• Sales Specialization: Advance to senior-level Design Consultant roles with increased client portfolios, higher sales targets, and potentially mentorship responsibilities.

• Sales Management: Progress into Showroom Manager or Assistant Manager roles, overseeing sales teams, managing showroom operations, and driving overall business performance.

• Operations Management: Transition into roles within Sales Operations or Customer Success, focusing on process optimization, CRM management, sales enablement, and strategic business support.

• Product/Design Expertise: Develop deep expertise in specific product lines or design niches, becoming a subject matter expert within the company.

📝 Enhancement Note: The growth path from Design Consultant can lead into various operational and leadership roles, emphasizing that this position is a valuable entry point for a career focused on sales operations, client management, and business development within the home furnishings and building materials industry.

🌐 Work Environment

Office Type: This is a showroom-based role, operating within a retail environment designed to showcase Tilebar's extensive product catalog. The space is intended to be inspiring, client-friendly, and functional for both design consultations and sales activities.

Office Location(s): Burlington, Massachusetts. The specific address would be within a commercial or retail area conducive to client foot traffic and accessibility.

Workspace Context:

• Client-Facing Area: The primary workspace involves interacting with clients in a showroom setting, requiring a professional and welcoming demeanor. This includes presenting samples, using design tools, and conducting consultations.

• Operational Hub: A functional back-office area or desk space will be allocated for administrative tasks, including CRM updates, order processing, communication, and sample management.

• Collaborative Environment: The role demands close interaction with fellow Design Consultants and showroom management, fostering a team-oriented atmosphere focused on shared sales goals and customer satisfaction.

Work Schedule: The role requires flexibility to work retail hours, which typically include evenings, weekends, and holidays, to accommodate customer availability and showroom operational needs. A standard full-time schedule is expected, likely around 40 hours per week, with potential for adjustments based on business demands and peak seasons.

📝 Enhancement Note: The work environment is hands-on and client-centric, requiring adaptability to retail schedules and a dynamic showroom setting. The blend of client interaction and operational tasks means the workspace needs to support both functions effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call with an HR representative or hiring manager to assess basic qualifications, interest, and cultural fit.

• In-Person Interview/Showroom Visit: A more in-depth interview at the Burlington showroom, likely involving a discussion of your sales experience, design approach, and operational understanding. This may include a practical exercise.

• Practical Assessment/Design Challenge: Candidates may be asked to prepare a short design board or present a sample sales consultation scenario, demonstrating their ability to apply product knowledge and consultative selling skills.

• Final Interview: Potentially a meeting with a senior manager or regional director to finalize the decision and discuss compensation and benefits.

Portfolio Review Tips:

• Curate Selectively: Choose your strongest, most relevant examples that showcase both design aptitude and sales success. Aim for quality over quantity.

• Quantify Achievements: Where possible, include metrics related to sales targets met or exceeded, client retention rates, or improvements in process efficiency.

• Tell a Story: For each portfolio piece, explain the client's challenge, your proposed solution, the process you followed, and the successful outcome. This demonstrates your thought process and impact.

• Highlight CRM/Operational Integration: If you have examples of how you used CRM to manage client relationships or streamline sales processes, be sure to mention them.

• Tailor to Tilebar: Research Tilebar's aesthetic and target market. Ensure your portfolio reflects an understanding of their brand and product offerings.

Challenge Preparation:

• Familiarize Yourself with Tilebar Products: Spend time on the Tilebar website to understand their product range, materials, and design styles.

• Practice Consultative Selling: Prepare to walk through a hypothetical client scenario, demonstrating how you would engage, understand needs, recommend products, and close a sale.

• Understand CRM Basics: Be ready to discuss your experience with CRM systems and how you use them to manage sales pipelines and client data.

• Prepare for Operational Questions: Think about how you would handle order inquiries, manage samples, and collaborate with a team to ensure smooth operations.

📝 Enhancement Note: The interview process will likely assess not only sales skills but also the candidate's ability to operate within a retail and operational framework, with a strong emphasis on client satisfaction and efficient process execution.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Proficiency with a CRM like Salesforce, SalesPad, or Magento is highly desirable for managing client interactions, tracking sales pipelines, and logging order details.

• Microsoft Office Suite: Essential for daily operations, including Word (documentation), Excel (quoting, basic analysis), Outlook (communication), and PowerPoint (presentations, design boards).

Analytics & Reporting:

CRM & Automation:

• Sales Automation: Understanding how to leverage CRM features for task management, follow-ups, and potentially automated client communications.

• Order Management Systems: Familiarity with systems that integrate with CRM to process quotes, purchase orders, and manage inventory.

• Integration: Awareness of how CRM and order management systems might integrate with other business systems (e.g., accounting, logistics) to ensure data flow.

📝 Enhancement Note: The mention of specific CRM systems (SalesPad, Magento, Salesforce) indicates that candidates familiar with these platforms will have a distinct advantage. Proficiency in these tools is critical for managing sales operations and client data effectively.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A deep commitment to understanding and exceeding client expectations through personalized service, expert advice, and a seamless experience.

• Integrity & Professionalism: Upholding Tilebar's brand image and values in all interactions, demonstrating honesty, reliability, and a proactive, solution-oriented approach.

• Collaboration & Teamwork: Working effectively with colleagues across the showroom and other departments to achieve shared goals and support efficient operations.

• Efficiency & Accuracy: Maintaining high standards for order processing, data management, and operational tasks to ensure accuracy and contribute to overall business performance.

• Passion for Design: A genuine interest in interior design, materials, and transforming spaces, coupled with a desire to share this passion with clients.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with sales operations, customer service, and logistics teams to ensure timely order fulfillment and client satisfaction.

• Team Support: A willingness to support fellow Design Consultants and contribute to a positive, high-performing showroom environment.

• Feedback & Learning: An open attitude towards constructive feedback and a commitment to continuous learning about products, design trends, and operational best practices.

📝 Enhancement Note: Tilebar's emphasis on being a "leading design resource" and providing an "elevated omnichannel experience" suggests a culture that values both design expertise and operational excellence in customer service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design & Sales: Effectively transitioning between providing creative design advice and executing sales transactions, managing client expectations on both fronts.

• Fast-Paced Environment: Thriving in a busy showroom setting with multiple client interactions, sample requests, and order processing demands simultaneously.

• Product Complexity: Mastering an extensive and diverse product catalog, including technical specifications, applications, and installation considerations.

• Meeting Sales Targets: Consistently achieving individual and showroom sales goals in a competitive market.

• Logistical Coordination: Navigating potential complexities in order fulfillment, shipping, and delivery to ensure client satisfaction.

Learning & Development Opportunities:

• Product Training: Extensive training on Tilebar's full product line, materials, and applications.

• Sales & Design Workshops: Opportunities to enhance consultative selling skills, CRM utilization, and design presentation techniques.

• Industry Exposure: Potential to attend trade shows, market events, and training sessions to stay abreast of industry trends and expand professional networks.

• Mentorship: Learning from experienced Showroom Managers and senior sales professionals within the organization.

📝 Enhancement Note: The challenges highlight the need for a candidate who can manage multiple priorities, adapt to a dynamic sales environment, and continuously learn. The growth opportunities provide a clear path for career advancement within sales and operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully guided a client through a complex design decision. What was your process, and what was the outcome?" (Assesses consultative selling, design thinking, and client management).

• "How do you ensure accuracy when managing sales quotes and order fulfillment in a busy retail environment?" (Evaluates operational diligence, attention to detail, and process understanding).

• "Walk me through your experience using CRM systems. How do you leverage them to manage your sales pipeline and client relationships?" (Tests technical proficiency and sales operations acumen).

Company & Culture Questions:

• "What interests you about Tilebar and this Design Consultant role specifically?" (Assesses research, alignment with company mission, and role understanding).

• "How do you stay updated on interior design trends and product innovations?" (Gauges passion for the industry and commitment to continuous learning).

Portfolio Presentation Strategy:

• Concise Storytelling: For each portfolio piece, focus on the "problem, solution, result" narrative.

• Highlight Operational Impact: Emphasize how your actions (e.g., accurate order processing, effective CRM use) contributed to positive client outcomes and operational efficiency.

• Showcase Data Visualization: If possible, present metrics visually to demonstrate sales performance or project success.

• Engage the Interviewer: Treat the portfolio review as a mini-consultation, inviting questions and discussion.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design flair but also strong sales execution, operational efficiency, and CRM proficiency. Candidates should be ready to articulate their sales process and how they contribute to the smooth functioning of the showroom.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Dayforce link: https://jobs.dayforcehcm.com/en-US/tilebar11/CANDIDATEPORTAL/jobs/1051

• Tailor Your Resume: Highlight experience in sales, customer service, CRM usage, and any relevant design or building materials industry background. Use keywords from the job description such as "client engagement," "sales management," "order fulfillment," and "CRM."

• Prepare Your Portfolio: Curate 2-3 strong examples of design projects and/or sales successes. Be ready to discuss your process, client interactions, and any quantifiable results.

• Research Tilebar: Familiarize yourself with their product offerings, brand aesthetic, and company mission to demonstrate genuine interest and understanding during interviews.

• Practice Interview Responses: Prepare for common sales and customer service questions, focusing on demonstrating your consultative selling approach, problem-solving skills, and operational awareness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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