Design Consultant

📍 Job Overview

Job Title: Design Consultant Company: Floor & Decor Location: Nashua, NH, United States Job Type: OTHER Category: Sales & Design Operations Date Posted: September 11, 2025 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role serves as the initial point of contact for customer design needs, focusing on sales floor engagement and project support within a retail environment.
• Responsibilities include conducting detailed design consultations to understand customer requirements for flooring and related products, translating needs into actionable sales strategies.
• The position involves managing multiple client projects concurrently, ensuring accuracy, timeliness, and consistent communication throughout the project lifecycle.
• A key aspect of the role is collaborating closely with store leadership and associates to drive sales performance and enhance the store's design services brand recognition.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and requirements lean heavily into sales and customer engagement within a retail operations context. The role acts as a crucial touchpoint for GTM (Go-To-Market) strategy execution at the customer level, focusing on driving product sales through design expertise.

📈 Primary Responsibilities

• Engage proactively with customers on the sales floor to identify design needs and offer initial consultation, ensuring a positive first impression and driving project engagement.
• Conduct comprehensive design appointments with homeowners, interior designers, and builders to accurately assess project scope and recommend appropriate tile, wood, stone, and accessory products.
• Develop and maintain a robust client base through effective networking, referrals, and lead generation, fostering long-term customer relationships.
• Design and sell complete, functional, and aesthetically pleasing design solutions that meet customer specifications and drive product sales.
• Manage multiple simultaneous customer projects from initial inquiry through installation, maintaining high levels of accuracy, ensuring timely follow-up, and providing concise, consistent communication to all stakeholders.
• Collaborate effectively with store leadership and cross-functional teams to manage projects, optimize sales processes, and achieve store-wide sales and operational goals.
• Actively support company initiatives by embodying and coaching best practices in customer engagement and sales processes for store associates.
• Utilize and maintain proficiency in company-specific design applications and customer relationship management tools, such as Salesforce and proprietary online scheduling platforms.

📝 Enhancement Note: The responsibilities emphasize a blend of client-facing sales, project management, and operational collaboration. "Managing multiple, simultaneous customer projects" points to a need for strong organizational skills and the ability to prioritize tasks in a dynamic retail operations setting.

🎓 Skills & Qualifications

Education: High school diploma or GED required. Experience: Minimum of 1 year of retail or customer service experience. Internal candidates must have at least 6 months of experience with Floor and Decor.

Required Skills:

• Proven customer service expertise, with an ability to build rapport and address customer needs effectively.
• Basic mathematical skills for calculations related to sales, project scope, and customer transactions.
• Fundamental computer proficiency, including experience with Microsoft Office Suite (Word, Excel, Outlook).
• Strong multi-tasking capabilities, essential for managing diverse customer interactions and project demands in a fast-paced retail environment.
• Excellent communication skills, both verbal and written, for client interactions and internal collaboration.
• Self-motivated and proactive in identifying opportunities and driving sales outcomes.

Preferred Skills:

• Experience with design consultation or interior design principles.
• Familiarity with CRM systems (e.g., Salesforce) for client management and sales tracking.
• Clienteling and networking skills to build and maintain a customer base.
• Project management fundamentals, particularly in managing multiple concurrent projects.
• Basic understanding of flooring materials (tile, wood, stone) and their applications.

📝 Enhancement Note: The requirements are entry-level, but the preferred skills highlight a path toward greater specialization in sales operations and client management within the design sector. Proficiency in CRM and project management tools would be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are encouraged to showcase examples of past customer interactions, project management successes, or sales achievements that demonstrate their ability to consult and sell.
• Evidence of managing multiple client needs simultaneously and delivering successful outcomes.
• Examples of how specific design choices or sales strategies led to positive customer satisfaction or increased sales.
• Documentation or case studies illustrating problem-solving skills in customer service or design scenarios.

Process Documentation:

• Candidates should be prepared to discuss their approach to customer consultation, including how they gather requirements, present solutions, and manage the sales process from initial contact to potential installation.
• Ability to articulate how they would maintain organized project records and communicate progress to customers and internal teams.
• Understanding of how to leverage feedback to refine customer engagement and sales processes within a retail operations framework.

📝 Enhancement Note: For this entry-level role, a "portfolio" would likely consist of anecdotal evidence of past successes in customer-facing roles rather than formal design or process documentation. Emphasis will be on the candidate's ability to articulate their process for consultative selling and project management.

💵 Compensation & Benefits

Salary Range: The base pay starts at a minimum of $16.00 per hour, with potential for higher starting pay based on relevant experience.

Benefits:

• Bonus opportunities at every level, providing incentives for sales performance.
• Career advancement opportunities within Floor & Decor.
• Relocation opportunities across the country, offering flexibility for career growth.
• 401k with discretionary company match, supporting long-term financial planning.
• Employee Stock Purchase Plan, allowing associates to invest in the company's success.
• Referral Bonus Program, incentivizing employee referrals.
• A personal holiday and Volunteer Time Off program, promoting work-life balance and community involvement.
• Comprehensive insurance plans including Medical, Dental, Vision, Life, and other coverage, subject to eligibility criteria.

Working Hours: The role will require working according to store hours, which include evenings and weekends. Specific hours will vary based on scheduling needs.

📝 Enhancement Note: The compensation structure includes a base hourly wage with performance-based bonuses, aligning with retail sales operations models. The benefits package is robust, supporting employees' financial, career, and personal well-being, which is attractive for retaining talent in customer-facing roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials, Home Improvement Retail. Floor & Decor specializes in hard surface flooring and related products, serving both DIY customers and professional contractors. Company Size: Floor & Decor is a large, publicly traded company with a significant retail footprint and workforce. This suggests a structured operational environment with established processes. Founded: Floor & Decor was founded in 2000. This indicates a relatively modern company with a growth-oriented mindset, likely focused on efficient retail operations and expanding market share.

Team Structure:

• The Design Consultant will likely be part of the store's sales and design team, reporting to a Store Manager or a designated Sales Manager/Design Lead.
• Collaboration will occur with other sales associates, warehouse staff, and potentially installation coordinators.
• Cross-functional collaboration is essential, particularly with store leadership to align on sales targets and customer experience strategies.

Methodology:

• Data analysis and insights will likely revolve around sales performance metrics, customer traffic, conversion rates, and project success tracking within the company's CRM and POS systems.
• Workflow planning and optimization will focus on managing customer appointments, sales processes, and inventory to ensure efficient store operations.
• Automation and efficiency practices will be employed through the use of company-provided software for CRM, scheduling, and communication.

Company Website: [Floor & Decor Official Website - Assumed: flooranddecor.com]

📝 Enhancement Note: The company's focus on hard surface flooring and its large retail presence imply a need for efficient operations, strong sales processes, and a customer-centric approach. The "Design Consultant" role is integral to the GTM strategy by driving in-store customer experience and product adoption.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level position, serving as a foundational role within the retail operations and sales structure. It provides exposure to customer relationship management, consultative selling, and project coordination. Reporting Structure: The Design Consultant typically reports to a Store Manager or Assistant Store Manager who oversees sales operations. This provides direct oversight and mentorship from experienced retail leaders. Operations Impact: The role directly impacts revenue by driving sales through design consultations and customer engagement. Success in this role contributes to achieving store sales targets and enhancing customer satisfaction, which are key operational metrics.

Growth Opportunities:

• Sales Specialization: Progression to Senior Design Consultant, Sales Specialist, or management roles within the sales department, focusing on higher-value projects or team leadership.
• Operations Skill Development: Opportunities to learn and master retail operations, inventory management, CRM advanced functionalities, and sales process optimization.
• Leadership Potential: Potential to move into Assistant Store Manager or Store Manager roles, overseeing broader store operations, team management, and P&L responsibility.

📝 Enhancement Note: This role is positioned as a strong entry point for individuals interested in retail sales operations and customer engagement. The clear career path within a large retail organization offers tangible growth opportunities for those who excel in driving sales and managing client relationships.

🌐 Work Environment

Office Type: The primary work environment is a retail showroom and warehouse setting. This involves customer interaction areas, product display zones, and potentially back-office areas for administrative tasks. Office Location(s): The role is based at the specific store location in Nashua, NH. Floor & Decor operates numerous locations across the United States.

Workspace Context:

• The workspace is dynamic, involving constant customer interaction on the sales floor and in designated design consultation areas.
• Access to product samples, design tools, and company-provided technology (computers, CRM system) is expected.
• Opportunities for team interaction will be frequent, fostering a collaborative sales and operations environment.

Work Schedule: The role requires flexibility to work according to store hours, which include evenings, weekends, and potentially holidays. The standard work week is approximately 40 hours, but specific shifts will be scheduled based on business needs and store coverage requirements.

📝 Enhancement Note: The retail showroom environment necessitates strong interpersonal skills and the ability to adapt to varying customer needs and store traffic patterns. The on-site nature is critical for hands-on product interaction and customer engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application to assess minimum qualifications (experience, education).
• Phone/Video Interview: An initial conversation with an HR representative or hiring manager to gauge customer service skills, communication abilities, and basic understanding of the role.
• In-Person Interview: This will likely involve meeting with store leadership (e.g., Store Manager) to discuss experience in more detail, assess personality fit with the company culture, and present hypothetical customer scenarios. Candidates may be asked about their approach to design consultation and sales.
• Potential Role-Play/Scenario-Based Questions: To evaluate problem-solving skills and consultative selling techniques.

Portfolio Review Tips:

• Since a formal portfolio isn't explicitly requested, focus on preparing specific examples from past roles that demonstrate your customer service, sales acumen, and project management skills.
• Be ready to discuss situations where you successfully helped customers achieve their goals, managed multiple demands, or exceeded sales targets.
• Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight quantifiable achievements where possible.

Challenge Preparation:

• Prepare to discuss how you would handle a demanding customer, a complex design request, or a situation where a sale is at risk.
• Be ready to articulate your understanding of the sales process and how you would contribute to the store's overall sales goals.
• Research Floor & Decor's product offerings and target customer base to demonstrate genuine interest and understanding.

📝 Enhancement Note: The interview process will likely focus on assessing the candidate's customer-centricity, sales aptitude, and ability to thrive in a fast-paced retail operations environment. Demonstrating a proactive approach to learning and problem-solving will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Customer Relationship Management (CRM) System: Proficiency or ability to quickly learn company-specific CRM systems (e.g., Salesforce) for managing customer interactions, tracking leads, and scheduling appointments.
• Point of Sale (POS) System: Familiarity with retail POS systems for processing transactions, managing sales orders, and accessing customer history.
• Microsoft Office Suite: Basic to intermediate skills in Word (for communication), Excel (for data tracking/basic analysis), and Outlook (for email and calendar management).

Analytics & Reporting:

• While not a primary analytics role, understanding how to access and interpret basic sales data from the POS or CRM will be beneficial for tracking personal performance and customer project status.

CRM & Automation:

• Online Design Appointment Scheduler: The role requires using proprietary scheduling tools to manage customer appointments.
• Internal Communication Tools: Utilizing company email and potentially internal messaging platforms for communication with store leadership and team members.

📝 Enhancement Note: The emphasis on CRM and scheduling tools highlights the operational importance of managing customer relationships and project pipelines efficiently. Candidates with prior experience in these areas will have a distinct advantage.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions, driving sales through excellent service.
• Teamwork: Collaborating effectively with store associates and leadership to achieve shared operational and sales goals.
• Efficiency: Managing time and resources effectively to handle multiple customer projects and sales tasks.
• Accountability: Taking ownership of customer interactions, project progress, and sales commitments.
• Growth Mindset: Demonstrating a willingness to learn new products, sales techniques, and operational processes.

Collaboration Style:

• The role requires a collaborative approach, working closely with store staff to ensure a seamless customer experience from initial consultation to potential installation.
• Open communication and information sharing with team members and management are crucial for successful project management and sales execution.
• Active participation in team meetings and sharing insights on customer needs or process improvements is encouraged.

📝 Enhancement Note: The company culture likely emphasizes a results-oriented, customer-centric approach within a team-oriented retail environment. Success hinges on being a proactive, collaborative team member who contributes to the store's overall performance.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing High Customer Volume: Effectively handling a steady flow of walk-in customers and scheduled appointments while maintaining service quality.
• Balancing Multiple Projects: Juggling the diverse needs and timelines of multiple customer projects simultaneously.
• Adapting to Product Knowledge: Continuously learning about Floor & Decor's extensive product catalog, including new arrivals and technical specifications.
• Sales Target Pressure: Meeting individual and store sales goals in a competitive retail environment.

Learning & Development Opportunities:

• Product Training: In-depth training on flooring materials, design trends, and installation considerations.
• Sales & Customer Service Skills: Development in consultative selling, clienteling, and conflict resolution.
• Operations Process Mastery: Gaining proficiency in retail operations, CRM usage, and project management within a large organization.
• Career Advancement: Clear pathways for promotion into more senior sales, design, or management roles.

📝 Enhancement Note: This role offers a solid foundation for developing critical skills in sales, customer service, and retail operations. The challenges present opportunities for significant personal and professional growth within the company.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to understanding a customer's design needs and how you translate those needs into product recommendations and sales.
• Expect questions about how you manage your time and prioritize tasks when dealing with multiple customer requests simultaneously.
• Prepare to share examples of how you have handled difficult customer situations or resolved issues to ensure customer satisfaction.
• Think about how you would contribute to a team environment and collaborate with colleagues to achieve store goals.

Company & Culture Questions:

• Research Floor & Decor's mission, values, and product offerings. Understand their competitive landscape.
• Consider how your personal values and work style align with the company culture described in the job posting and company website.
• Be ready to articulate why you are interested in Floor & Decor and this specific role.

Portfolio Presentation Strategy:

• While not a formal portfolio, prepare 2-3 concise stories from your past experience that highlight your customer service, sales success, or project management skills.
• Focus on the impact of your actions and any quantifiable results achieved (e.g., increased sales, improved customer satisfaction scores).
• Practice explaining these situations clearly and concisely, using the STAR method.

📝 Enhancement Note: The interview will likely assess your customer-centricity, sales potential, and overall fit with the retail environment. Demonstrating enthusiasm for design and a proactive approach to sales will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Floor & Decor careers portal.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and examples of managing multiple tasks or projects. Use keywords from the job description such as "customer service," "design," "sales," and "multi-tasking."
• Prepare Your Stories: Craft specific anecdotes using the STAR method that demonstrate your ability to consult with customers, manage projects, and contribute to sales goals.
• Research the Company: Familiarize yourself with Floor & Decor's product lines, store experience, and company values to demonstrate genuine interest during the interview.
• Practice Interview Questions: Rehearse answers to common interview questions, focusing on behavioral examples that showcase your skills and fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.