Design Consultant

📍 Job Overview

Job Title: Design Consultant Company: Floor & Decor Location: Greenwood, Indiana, United States Job Type: OTHER Category: Sales Operations / Customer Engagement Date Posted: 2025-09-24 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role serves as the primary point of contact for customers seeking design assistance, focusing on product selection for flooring and related accessories.
• It involves managing client relationships and project lifecycles from initial consultation through to installation support, emphasizing customer satisfaction and sales conversion.
• The position requires proactive engagement with customers on the sales floor and through scheduled appointments to understand their design needs and offer tailored solutions.
• Success is measured by achieving sales goals, expanding the design services brand, and fostering strong partnerships with store leadership and associates to ensure seamless project execution.

📝 Enhancement Note: While the job title is "Design Consultant," its core functions align closely with a client-facing sales and operations role within a retail environment. The emphasis on project management, customer relationship management, and achieving sales targets positions this as a critical touchpoint in the customer journey, bridging sales engagement with operational execution. The "OTHER" employment type is noted; typically, such roles would be classified under "Full-time" or "Part-time" if specific hours were defined.

📈 Primary Responsibilities

• Engage proactively with all store customers, providing a welcoming and helpful introduction to design services and product offerings.
• Conduct in-depth design appointments with homeowners, interior designers, and builders to assess project requirements and recommend appropriate tile, wood, stone, and accessory products.
• Develop and manage a personal client base through networking, referrals, and in-store leads, ensuring consistent follow-up and relationship building.
• Design comprehensive, aesthetically pleasing, and functional solutions for residential and commercial projects, considering color, texture, pattern, and material compatibility.
• Manage multiple customer projects concurrently, ensuring accuracy, timeliness, and effective communication throughout all project phases, from initial consultation to post-installation support.
• Collaborate closely with store leadership and associates to facilitate project progression, from inquiry to installation, and to achieve overall store sales and operational objectives.
• Actively promote and support company initiatives by demonstrating and coaching best practices in customer engagement and design consultation among store employees.
• Utilize and maintain proficiency in company-specific design applications and customer management tools, including Salesforce, the online design appointment scheduler, and MyProject.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer relationship management, and project coordination. The emphasis on "managing projects through all phases" and "partnering with store leadership" points to an operational component where the Design Consultant ensures client needs translate into successful transactions and installations.

🎓 Skills & Qualifications

Education: High school diploma or GED required. Experience: Minimum of 1 year of retail or customer service experience. Internal candidates require a minimum of 6 months with Floor and Decor.

Required Skills:

• Proven customer service and client engagement skills, demonstrating an ability to build rapport and understand customer needs.
• Proficiency in basic mathematical skills for order processing, quoting, and potentially sales calculations.
• Strong multitasking capabilities, essential for managing multiple customer projects and sales floor interactions in a fast-paced retail environment.
• Basic computer literacy, including familiarity with Microsoft Office Suite for communication and data management.
• Effective communication skills, both written and verbal, for client interaction, internal collaboration, and follow-up.
• Self-motivation and initiative to drive sales, develop client relationships, and manage projects independently.

Preferred Skills:

• Experience or demonstrated aptitude in interior design, color theory, or space planning.
• Sales experience, particularly in a consultative or solutions-oriented environment.
• Clienteling and lead generation skills, including networking and referral cultivation.
• Familiarity with CRM systems (e.g., Salesforce) and project management tools.
• Ability to interpret and apply basic design principles to product recommendations.
• Organizational skills to manage project documentation and client follow-ups efficiently.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level role, with a strong emphasis on foundational customer service and retail operations skills. The preferred skills indicate a desire for individuals with a nascent or developing interest in design and sales, who can be trained on specific product lines and design methodologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a history of successful customer engagement, ideally showcasing how client needs were identified and met with product solutions.
• Provide examples of project management or clienteling efforts, illustrating the ability to manage multiple customer interactions or projects simultaneously.
• Showcase any design-related work, even if informal, such as mood boards, project sketches, or client presentations that highlight aesthetic sensibility and problem-solving.
• Quantify achievements where possible, such as sales targets met, customer satisfaction metrics improved, or client base growth.

Process Documentation:

• Candidates are expected to articulate how they would manage a design consultation process, from initial customer greeting to project completion.
• Be prepared to discuss how they would document customer preferences, project specifications, and follow-up actions using available company systems.
• Demonstrate an understanding of workflow management for handling multiple client requests, including scheduling, communication, and order processing.

📝 Enhancement Note: While not explicitly stated as a formal portfolio requirement, candidates are implicitly expected to demonstrate their capabilities through their resume, cover letter, and interview responses. Highlighting examples of customer service excellence, sales success, and any design-related initiatives will be crucial for showcasing suitability for this client-facing operations role.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Pay: $15.00 per hour (minimum). The actual starting pay may be higher based on experience and qualifications.

Benefits:

• Bonus opportunities at every level, providing incentive-based earning potential.
• Career advancement opportunities within Floor & Decor, offering pathways for growth.
• Relocation opportunities across the country, facilitating career mobility.
• 401k with discretionary company match, supporting long-term financial planning.
• Employee Stock Purchase Plan (ESPP), allowing employees to invest in the company.
• Referral Bonus Program, rewarding employees for bringing in new talent.
• A personal holiday and Volunteer Time Off program, promoting work-life balance and community engagement.
• Comprehensive insurance plans including Medical, Dental, Vision, and Life insurance, subject to eligibility criteria.

Working Hours:

• The role operates within store hours, which are generally Monday-Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Specific shifts will vary based on store needs and scheduling, likely requiring flexibility.

📝 Enhancement Note: The base pay is clearly stated as hourly, which is common for retail positions. The provided benefits package is robust and includes typical offerings for full-time employees, suggesting that while the job type is listed as "OTHER," it likely translates to a full-time on-site role requiring standard retail operating hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Home Improvement Retail. Floor & Decor specializes in hard surface flooring, including tile, wood, laminate, and vinyl, as well as related accessories and installation services. Company Size: Floor & Decor is a large, publicly traded company with a significant number of employees and store locations across the United States. This implies a structured corporate environment with established processes and a focus on scalable operations. Founded: Floor & Decor was founded in 2000. Its rapid growth indicates a dynamic and expansion-oriented company culture.

Team Structure:

• The Design Consultant will be part of the store's sales and operations team, working closely with other sales associates, design specialists, and store leadership (e.g., Store Manager, Assistant Store Manager, Sales Managers).
• The reporting structure typically involves reporting to a Sales Manager or Store Manager, who oversees daily operations and performance.
• Cross-functional collaboration is essential, involving interactions with warehouse staff for product availability and order fulfillment, and potentially with installation partners to ensure seamless customer service.

Methodology:

• Data analysis and insights are likely utilized at a store and corporate level to track sales performance, customer trends, and inventory management, informing strategies for product selection and customer engagement.
• Workflow planning and optimization are critical for efficient store operations, from customer check-in and project management to inventory handling and order fulfillment.
• Automation and efficiency practices are likely employed in areas like inventory management, scheduling, and customer communication systems to support a high-volume retail environment.

Company Website: flooranddecor.com

📝 Enhancement Note: The company's focus on a large product selection and a high-volume, in-person retail model means the operations of the store, including customer flow, inventory management, and sales processes, are central to success. The Design Consultant role plays a key part in driving sales and ensuring customer satisfaction within this operational framework.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to early-career role within the retail operations and sales domain. It provides foundational experience in customer consultation, sales processes, and project management within a retail setting. Reporting Structure: The Design Consultant typically reports to a Store Manager or a designated Sales Manager within the retail store hierarchy. This structure allows for direct mentorship and performance feedback. Operations Impact: The Design Consultant directly impacts revenue by driving sales through expert product recommendations and consultative selling. They influence customer satisfaction and loyalty by providing a positive design experience, which can lead to repeat business and positive word-of-mouth referrals. Effective project management by the consultant also impacts operational efficiency by ensuring smooth order processing and customer project progression.

Growth Opportunities:

• Sales Specialization: Progression to more senior sales roles, such as Senior Design Consultant, Key Account Manager, or specialized sales roles within commercial or builder channels.
• Operations Management: Potential to move into retail operations management roles, such as Assistant Store Manager or Store Manager, overseeing broader store functions and teams.
• Skill Development: Opportunities to deepen product knowledge, enhance design skills through training or certifications, and improve proficiency in CRM and sales management tools.
• Leadership Potential: Development of leadership capabilities through coaching store associates, contributing to store strategy, and potentially leading small teams or projects.

📝 Enhancement Note: This role is positioned as a stepping stone within Floor & Decor's operational and sales structure. The emphasis on "career advancement opportunities" and "relocation opportunities" suggests a structured career path for high-performing individuals within the company's operational framework.

🌐 Work Environment

Office Type: The primary work environment is the retail store floor and associated design consultation areas. This includes customer-facing showrooms, potentially a dedicated design studio space, and interaction with the warehouse environment. Office Location(s): The role is based in the Greenwood, Indiana store location. Floor & Decor operates numerous stores across the United States, offering potential for relocation.

Workspace Context:

• The workspace is dynamic and customer-centric, requiring constant interaction with clients and a focus on creating an inspiring and informative environment for product selection.
• Access to a wide range of product samples, design tools, and technology (computers, CRM, design software) is provided to support consultation and project management.
• Opportunities for team interaction are high, with constant collaboration required with store associates, management, and potentially warehouse personnel to ensure seamless customer service and project execution.

Work Schedule: The work schedule is tied to store operating hours, which are extensive. This typically involves a mix of weekdays and weekends, with potential for evening shifts. Flexibility is often required to accommodate customer appointment availability and store staffing needs.

📝 Enhancement Note: The environment is hands-on and requires comfort with a busy, customer-focused retail setting. The ability to navigate both the showroom and potentially back-of-house operations (like checking inventory or coordinating with delivery) is part of the role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a phone screen or video interview with HR or a hiring manager to assess basic qualifications and cultural fit. Candidates should be prepared to discuss their customer service and sales experience.
• In-Person/Video Interview: A more in-depth interview, potentially involving a store visit, to discuss experience, sales approach, and design aptitude. Candidates may be asked to walk through their resume and provide examples of how they've handled customer challenges or driven sales.
• Scenario-Based Questions: Expect questions related to handling customer objections, managing multiple priorities, and assisting customers with design choices. Preparing specific examples from past experiences is crucial.
• Final Interview: Potentially with store leadership to confirm suitability for the role and discuss team integration.

Portfolio Review Tips:

• Resume Focus: Highlight customer service achievements, sales metrics (if available), any experience in clienteling or project management, and any design-related coursework or personal projects. Use action verbs and quantify results where possible.
• Case Study Approach: For design or sales scenarios, structure responses using the STAR method (Situation, Task, Action, Result). For example, describe a challenging customer interaction, your task, the steps you took to resolve it, and the positive outcome.
• Product Knowledge Demonstration: While not a formal portfolio item, showing enthusiasm and a willingness to learn about Floor & Decor's product lines will be beneficial. Researching their offerings beforehand is recommended.
• Cultural Alignment: Be prepared to discuss why you are interested in Floor & Decor and how your customer service philosophy aligns with their values of customer focus and driving sales.

Challenge Preparation:

• Customer Interaction Simulation: Practice how you would greet, qualify, and assist a customer looking for flooring solutions. Consider how you would ask probing questions to understand their project scope, budget, and aesthetic preferences.
• Sales Pitch Preparation: Be ready to articulate how you would present product options and tailor recommendations to a customer's specific needs, focusing on the benefits of Floor & Decor's offerings.
• Problem-Solving Scenarios: Prepare to discuss how you would handle a situation where a customer is undecided, has a complaint, or requires a complex design solution.

📝 Enhancement Note: Given the entry-level nature, the "portfolio" is less about formal projects and more about demonstrating transferable skills and potential through resume content and interview responses. The focus will be on customer interaction, sales aptitude, and foundational organizational skills.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System (e.g., Salesforce): Essential for managing customer information, tracking leads, scheduling appointments, and logging sales activities. Proficiency in using a CRM is a key expectation.
• Point of Sale (POS) / Sales Transaction Systems: Used for processing customer orders, payments, and managing sales transactions.
• Microsoft Office Suite: Including Outlook for communication and scheduling, Word for documentation, and Excel for basic data tracking or reporting.

Analytics & Reporting:

• Internal Sales Dashboards/Reporting Tools: Used to track personal sales performance, customer engagement metrics, and project conversion rates.
• Inventory Management Systems: Potentially used to check product availability and coordinate with warehouse operations.

CRM & Automation:

• Online Design Appointment Scheduler: A specific tool for managing customer bookings for design consultations.
• Company Communication Platforms: Internal tools for team communication and information sharing.

📝 Enhancement Note: Familiarity with CRM software like Salesforce is a significant advantage, as it's explicitly mentioned as a tool to be utilized. While advanced analytics skills aren't primary, understanding how to use sales and customer data within these systems for personal performance tracking is important.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing exceptional customer service and ensuring customer satisfaction throughout the design and purchasing process.
• Sales Drive: A results-oriented culture that rewards achieving and exceeding sales targets through consultative selling and client engagement.
• Teamwork & Collaboration: A collaborative environment where associates support each other, share knowledge, and work together to achieve store-wide goals.
• Efficiency & Organization: A need for individuals who can manage their time effectively, organize client projects, and contribute to the smooth operational flow of the store.
• Continuous Learning: An expectation that employees will learn about new products, design trends, and company processes to enhance their effectiveness.

Collaboration Style:

• Cross-functional Integration: Design Consultants are expected to work closely with all store departments, including sales associates, management, and warehouse staff, to ensure a seamless customer experience from consultation to product pickup or delivery.
• Process Adherence: Collaboration involves following established sales processes, design consultation protocols, and operational procedures to maintain consistency and efficiency.
• Feedback Exchange: An open environment for providing and receiving feedback to improve individual performance and store operations, contributing to a culture of continuous improvement.

📝 Enhancement Note: The culture likely emphasizes a high-energy, customer-centric approach where individual performance is recognized, but collective success through teamwork is also valued. The operational aspect of the role requires a structured approach to managing tasks and client interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Priorities: Balancing walk-in customer needs, scheduled design appointments, follow-up tasks, and potential administrative duties can be demanding. Developing strong time management and prioritization skills is key.
• Product Knowledge Acquisition: Becoming an expert across a wide range of flooring products, styles, and installation considerations requires dedicated learning and continuous study.
• Sales Target Achievement: Meeting or exceeding sales goals in a competitive retail environment requires strong consultative selling skills and the ability to effectively overcome customer objections.
• Customer Expectation Management: Ensuring customer satisfaction when dealing with complex design projects, budget constraints, or installation timelines requires excellent communication and problem-solving abilities.

Learning & Development Opportunities:

• Product Training: Comprehensive training on Floor & Decor's extensive product lines, including materials, features, benefits, and applications.
• Sales and Design Skills: Opportunities to develop consultative selling techniques, clienteling strategies, and basic design principles through internal training programs and mentorship.
• System Proficiency: Training on company-specific CRM, scheduling, and sales management software to enhance efficiency and data utilization.
• Career Pathing: Access to internal career development programs that can lead to roles with increased responsibility in sales, management, or specialized operations.

📝 Enhancement Note: The role presents a solid opportunity for individuals to build a career in retail sales and operations, gaining practical experience in customer management, sales execution, and product expertise within a large, established company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. What was the situation, your action, and the result?" Be prepared to discuss how you handle difficult customers or unmet expectations.
• Sales Approach: "How would you approach a customer on the sales floor who seems to be browsing without a specific need?" or "How do you identify a customer's needs and recommend the right products?" Focus on consultative selling and active listening.
• Project Management: "How do you manage multiple tasks or projects simultaneously? Describe your organizational methods." Emphasize prioritization and follow-through.
• Design Aptitude: "What interests you about interior design, and how do you stay updated on trends?" Even without formal training, demonstrate passion and a willingness to learn.

Company & Culture Questions:

• "Why are you interested in Floor & Decor?" Research the company's mission, values, and product offerings.
• "How do you think you would fit into our team culture?" Highlight your collaborative spirit and customer-centric approach.
• "What are your career goals, and how does this role align with them?" Show ambition and a desire for growth within the company.

Portfolio Presentation Strategy:

• Resume Walkthrough: Be ready to elaborate on your resume, providing specific examples and quantifiable achievements for each bullet point, especially those related to customer service, sales, and organization.
• Situational Responses: Practice delivering clear, concise, and impactful answers to behavioral and situational interview questions, using the STAR method where appropriate.
• Enthusiasm and Product Interest: Convey genuine excitement about the products and the opportunity to help customers with their design projects. Showing initiative to learn about flooring and design will be a plus.
• Questions for the Interviewer: Prepare thoughtful questions about the role, team, training, and growth opportunities to demonstrate engagement and interest.

📝 Enhancement Note: The interview process will likely assess a candidate's ability to connect with people, manage tasks, and demonstrate a foundational understanding of sales and customer service principles, rather than deep design expertise at this entry level.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Floor & Decor careers portal.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, your ability to manage multiple tasks, and basic computer proficiency. Use keywords from the job description like "customer service," "sales," "design consultation," and "project management."
• Company Research: Familiarize yourself with Floor & Decor's product lines, store locations, and company mission. Understand their focus on hard surface flooring and their customer service approach.
• Prepare Examples: Gather specific examples of your customer service successes, how you've managed multiple responsibilities, and any instances where you've helped customers achieve a goal.
• Practice Interview Responses: Rehearse answers to common interview questions related to customer service, sales, problem-solving, and teamwork, using the STAR method for behavioral questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.