Design Consultant

📍 Job Overview

Job Title: Design Consultant Company: Floor & Decor Location: Aurora, Illinois, United States Job Type: Other Category: Sales & Design Operations Date Posted: January 27, 2026 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role serves as the primary point of contact for customers on the sales floor, initiating engagement to support their design and product selection needs for flooring and related accessories.
• Responsible for conducting detailed design appointments, guiding customers through product selections (tile, wood, stone, accessories) based on their aesthetic and functional requirements.
• Drives sales by managing individual customer projects from initial consultation through to installation, ensuring client satisfaction and project completion.
• Collaborates closely with store leadership and associates to achieve store-wide sales targets and enhance the overall brand perception of design services.
• Requires proficiency in utilizing company-specific design and customer management tools to track projects and maintain client relationships.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and required experience align more with a customer-facing sales and design support role within a retail operations context. This is an entry-level position focused on direct customer interaction and sales, rather than a strategic operations role. The "Operations" category is assigned to reflect the retail operational environment where this role functions.

📈 Primary Responsibilities

• Customer Engagement & Needs Assessment:
  • Proactively greet and engage customers on the sales floor, identifying their immediate needs and offering design assistance.
  • Conduct thorough design appointments to understand customer preferences, project scope, and budget for tile, wood, stone, and accessory selections.
• Sales & Project Management:
  • Develop and nurture a client base through networking, referrals, and in-store lead generation.
  • Design and propose complete, aesthetically pleasing, and functional design solutions for residential and commercial projects.
  • Manage multiple customer projects simultaneously, ensuring accuracy, timeliness, and consistent, concise communication throughout all project phases.
  • Utilize company communication tools and email effectively to maintain client and internal stakeholder updates.
• Collaboration & Store Support:
  • Partner with store leadership and associates to streamline project management from inquiry to installation.
  • Actively contribute to achieving store sales goals and other key performance indicators.
  • Champion company initiatives and model best practices for store employees regarding customer service and design consultation.
• System Utilization:
  • Proficiently use company-designated design applications, including Salesforce, the Online Design Appointment Scheduler, and MyProject, for client management and project tracking.
  • Maintain accurate and up-to-date records within these systems.

📝 Enhancement Note: The responsibilities emphasize direct customer interaction, sales generation, and project execution within a retail setting. This is distinct from strategic revenue or sales operations roles that focus on process optimization, system architecture, or sales enablement at a higher organizational level.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required.

Experience:

• Minimum of 1 year of retail or customer service experience.
• Internal candidates require a minimum of 6 months of tenure with Floor & Decor.

Required Skills:

• Customer Service Excellence: Proven ability to engage, assist, and build rapport with a diverse customer base.
• Sales Acumen: Aptitude for identifying customer needs and translating them into product solutions, driving sales.
• Design Sensibility: Basic understanding of aesthetics, color theory, and product compatibility for interior design projects.
• Mathematical Proficiency: Ability to perform basic mathematical calculations accurately for pricing, measurements, and project estimates.
• Multi-tasking & Prioritization: Skill in managing multiple customer interactions and projects concurrently in a fast-paced retail environment.
• Communication Skills: Clear and effective verbal and written communication for client interactions and internal coordination.
• Basic Computer Literacy: Proficiency in Microsoft Office Suite and general computer operations.
• Self-Motivation: Ability to work independently and take initiative in engaging customers and managing projects.

Preferred Skills:

• Experience with CRM systems (e.g., Salesforce).
• Familiarity with design software or visual merchandising tools.
• Previous experience in interior design, flooring, or home improvement retail.
• Clienteling and referral generation techniques.
• Project management fundamentals.

📝 Enhancement Note: The requirements highlight customer-facing skills and basic operational competencies. While "Salesforce" is mentioned, it's in the context of basic usage for project tracking, not advanced administration or strategy implementation typical of operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: While a formal portfolio isn't explicitly required, candidates should be prepared to discuss past customer interactions and how they successfully met client needs.
• Project Management Approach: Ability to articulate a systematic approach to managing multiple customer projects from initiation to completion, emphasizing organization and follow-through.
• System Usage Experience: Be ready to discuss experience with any CRM or project management software used in previous roles.
• Sales Achievement Discussion: Prepare to share examples of how you contributed to sales goals or customer satisfaction in previous retail or customer service positions.

Process Documentation:

• Workflow Understanding: Demonstrate an understanding of how a customer journey typically flows in a retail design setting, from initial inquiry to purchase and potential installation.
• Communication Protocols: Be prepared to discuss how you would ensure consistent and concise communication with customers and internal teams using available company tools.
• Performance Measurement Awareness: Understand that success in this role is measured by sales performance, customer satisfaction, and efficient project management.

📝 Enhancement Note: Given the entry-level nature, a traditional "portfolio" in the sense of detailed process documentation or system architecture is not expected. The emphasis is on practical examples and the ability to articulate a customer-centric workflow and sales process.

💵 Compensation & Benefits

Salary Range:

• $15.10 - $20.00 per hour.

Benefits:

• Financial:
  • Bonus opportunities.
  • Career advancement opportunities at every level.
  • 401k with company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
• Health & Wellness:
  • Medical, Dental, and Vision Insurance Plans (subject to eligibility criteria).
  • Life Insurance.
• Work-Life Balance:
  • Paid vacation time for eligible associates.
  • Paid sick time for eligible associates.
  • Paid holidays plus a personal holiday.
  • Paid Volunteer Time Off that starts on Day 1.

Working Hours:

• Full-time position, likely requiring availability during store operating hours, which include evenings and weekends.
• Standard work week is assumed to be approximately 40 hours, with flexibility needed to cover store operational needs.

📝 Enhancement Note: The salary range is indicative of an entry-level retail position. The benefits package is comprehensive for this level, including standard health benefits, retirement savings plans, and generous paid time off, reflecting a commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement Retail, specializing in flooring, tile, and related building materials. Company Size: Floor & Decor is a large, rapidly growing retail chain, indicated by its extensive store network and employee base. This implies a structured, process-driven environment with opportunities for advancement within a significant organization. Founded: Floor & Decor was founded in 2000. Its relatively recent founding and rapid expansion suggest a dynamic, growth-oriented culture focused on market penetration and customer acquisition.

Team Structure:

• Sales & Design Focus: The reporting structure likely places the Design Consultant under a Store Manager or Assistant Store Manager, with potential direct supervision from a Design or Sales Lead if present.
• Cross-functional Collaboration: Key collaboration will occur with other sales associates, warehouse staff for product availability and order fulfillment, and potentially installation partners.
• Store-Level Operations: The team operates within a specific store location, emphasizing local market performance and customer engagement.

Methodology:

• Customer-Centric Approach: The company's focus on design services and customer engagement highlights a methodology centered on understanding and fulfilling customer needs.
• Sales-Driven Operations: Sales targets and performance metrics are central to operations, with processes designed to support sales associates and drive revenue.
• Data Utilization: While not explicitly detailed for this role, the mention of Salesforce suggests a reliance on CRM data for tracking customer interactions, sales performance, and project management.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is characterized by rapid growth, a strong emphasis on customer service and sales, and a structured retail environment. The operations within this context are geared towards efficient store management, high-volume customer interaction, and driving sales performance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the entry-level of customer-facing sales and design support within the retail operations framework. It's a foundational role for individuals beginning their careers in sales, design, or retail management.

Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager.
• May receive guidance from a designated Sales Lead or Design Specialist within the store.
• Works collaboratively with a team of sales associates and support staff.

Operations Impact:

• Directly impacts store revenue through product sales and customer project completion.
• Contributes to customer satisfaction and loyalty, influencing repeat business and positive word-of-mouth.
• Plays a role in upholding the company's brand image as a provider of design expertise and quality products.

Growth Opportunities:

• Sales Progression: Advancement to Senior Design Consultant, Sales Lead, or specialized sales roles.
• Management Track: Potential to move into Assistant Store Manager or Store Manager positions, overseeing broader store operations.
• Skill Development: Opportunities to deepen product knowledge, enhance sales techniques, and gain experience with design software and project management.
• Cross-Departmental Exposure: Potential to learn about other areas of retail operations, such as inventory management or merchandising, within the store.

📝 Enhancement Note: Growth within this role is primarily within the retail sales and management hierarchy. It offers a clear path for individuals looking to build a career in retail operations, focusing on customer engagement, sales performance, and store management.

🌐 Work Environment

Office Type: The role operates within a retail store environment that includes a sales floor, product showrooms, and potentially a dedicated design consultation area or office space. It is not a traditional office setting. Office Location(s): Aurora, Illinois. The store is situated in a commercial area, likely with good accessibility for customers.

Workspace Context:

• Collaborative Sales Floor: The primary workspace is the sales floor, requiring constant interaction with customers and colleagues.
• Product Showcases: Exposure to a wide variety of flooring products, samples, and design materials.
• Technology Integration: Use of in-store computers for CRM, order processing, and design tools.
• Team Interaction: Daily interaction with a team of sales associates, managers, and support staff, fostering a team-oriented atmosphere.

Work Schedule:

• Requires flexibility to work during store operating hours, which typically include evenings, weekends, and some holidays.
• A standard 40-hour work week is expected, with potential for varied shift patterns to ensure consistent customer coverage.

📝 Enhancement Note: This role is customer-facing and physically active, set within a dynamic retail store environment. The workspace demands adaptability, strong interpersonal skills, and the ability to manage tasks amidst varying levels of customer traffic and store activity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Phone/Video): A brief conversation to assess basic qualifications, customer service experience, and interest in the role and company.
• In-Person Interview: A more in-depth interview, likely with the Store Manager or Assistant Manager, focusing on behavioral questions, sales aptitude, and design consultation scenarios. This may include a walk-through of the store and product areas.
• Skills Assessment/Scenario: Candidates may be asked to role-play a customer interaction or discuss how they would handle specific design challenges or sales situations.
• Reference Checks: Verification of previous employment and performance.

Portfolio Review Tips:

• Prepare Specific Examples: While a formal portfolio isn't required, be ready to discuss concrete examples of:
  • Successful customer service interactions.
  • Projects where you helped a customer achieve their design goals.
  • How you've managed multiple tasks or customer requests simultaneously.
  • Any instances where you contributed to sales targets.
• Showcase Communication Skills: Be articulate and clear when describing your experiences.
• Demonstrate Enthusiasm: Convey genuine interest in design, customer service, and Floor & Decor.
• Highlight Relevant Experience: Emphasize any retail, sales, or design-related background.

Challenge Preparation:

• Customer Scenario: Prepare to walk through how you would approach a customer who is overwhelmed by choices or unsure of their design direction.
• Sales Objection Handling: Think about how you would address common customer objections regarding price, suitability, or installation.
• Product Knowledge Application: Be ready to discuss how you would learn and apply product knowledge to make informed recommendations.

📝 Enhancement Note: The interview process is designed to evaluate customer service skills, sales potential, and cultural fit within a retail environment. Candidates should focus on demonstrating practical experience and a proactive, customer-centric approach.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Used for customer relationship management, tracking leads, managing appointments, and monitoring sales pipelines. Proficiency in basic CRM functions is expected.
• Internal Communication Tools: Company-specific email, messaging, or task management systems for internal coordination and client updates.
• Point of Sale (POS) System: For processing customer transactions, order entry, and managing sales.

Analytics & Reporting:

• Sales Reports: Access to sales performance data and reports generated by the POS and CRM systems.
• Customer Data: Information within Salesforce to track customer preferences, purchase history, and project status.

CRM & Automation:

• Online Design Appointment Scheduler: A proprietary tool for booking and managing customer design appointments.
• MyProject: Likely an internal system for tracking customer projects through various stages, from consultation to completion.

📝 Enhancement Note: The technology stack is focused on direct sales enablement and customer management within a retail context. The emphasis is on practical application for customer service and sales tracking, rather than complex data analysis or system administration.

👥 Team Culture & Values

Operations Values:

• Customer First: A strong emphasis on providing exceptional customer service and ensuring client satisfaction throughout the design and purchase process.
• Teamwork & Collaboration: Working cooperatively with colleagues to support customer needs, achieve store goals, and maintain an efficient store environment.
• Sales Driven: A results-oriented culture where achieving and exceeding sales targets is highly valued.
• Continuous Learning: Encouragement to learn about new products, design trends, and sales techniques to enhance customer offerings.
• Efficiency & Organization: Maintaining an organized sales floor and managing projects effectively to ensure smooth operations.

Collaboration Style:

• Direct & Responsive: Team members are expected to be responsive to customer needs and to communicate effectively with each other.
• Supportive Environment: While sales-driven, there's an expectation of mutual support among team members to help customers and achieve collective store goals.
• Process Adherence: Following established store procedures for customer engagement, sales, and project management is key to effective collaboration.

📝 Enhancement Note: The team culture at Floor & Decor is geared towards a high-energy, customer-focused retail environment. Success relies on strong interpersonal skills, a collaborative spirit, and a commitment to sales performance within established operational frameworks.

⚡ Challenges & Growth Opportunities

Challenges:

• High Customer Volume: Managing multiple customer interactions simultaneously, especially during peak periods, requires strong organizational and time-management skills.
• Product Complexity: Learning and retaining knowledge about a wide range of flooring, tile, and accessory products, their applications, and design compatibility.
• Meeting Sales Targets: The pressure to consistently meet individual and store sales goals in a competitive retail market.
• Customer Expectations: Navigating diverse customer needs, budgets, and design preferences to deliver satisfactory solutions.
• Fast-Paced Environment: Adapting to the dynamic nature of a retail store, including fluctuating customer traffic and operational demands.

Learning & Development Opportunities:

• Product Training: Extensive training on Floor & Decor's product lines, including materials, installation basics, and design trends.
• Sales Technique Development: Opportunities to refine sales skills, consultative selling, and clienteling.
• Design Skill Enhancement: Learning best practices in interior design consultation, space planning, and material selection.
• System Proficiency: Gaining experience with retail CRM and project management software.
• Career Pathing: Clear opportunities for advancement within the retail sales and management structure.

📝 Enhancement Note: This role presents challenges typical of customer-facing retail positions but offers robust opportunities for skill development in sales, design, and customer service, with a defined path for career progression within the company's operational structure.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you had to approach a hesitant or unsure customer. How did you build rapport and understand their needs?" (Focus on proactive engagement, active listening, and problem-solving).
• Sales Scenario: "Imagine a customer wants a high-end look but has a limited budget. How would you guide them to suitable options?" (Highlight product knowledge, creative solutions, and budget management).
• Project Management: "How do you keep track of multiple customer requests or projects simultaneously to ensure nothing falls through the cracks?" (Emphasize organizational skills, use of tools, and follow-up procedures).

Company & Culture Questions:

• Motivation: "Why are you interested in Floor & Decor and this Design Consultant role specifically?" (Connect your passion for design/sales with the company's offerings and growth).
• Teamwork: "Describe your ideal team environment. How do you contribute to a positive team dynamic?" (Showcase collaboration, support, and a proactive attitude).
• Problem Solving: "Tell me about a time you dealt with a difficult customer or a challenging situation at work. How did you resolve it?" (Focus on de-escalation, empathy, and finding solutions).

Portfolio Presentation Strategy:

• Verbal Examples: Prepare to verbally "walk through" scenarios demonstrating your customer service, sales, and organizational skills.
• Highlight Achievements: Quantify successes where possible, e.g., "helped X customers per day," "contributed to Y% of store sales," or "received positive customer feedback."
• Showcase Enthusiasm: Convey passion for interior design, home improvement, and helping customers create their ideal spaces.
• Research Floor & Decor: Understand their product lines, target audience, and brand values to tailor your responses.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, sales aptitude, organizational abilities, and a genuine interest in the company and the design/retail industry. Practical examples and a proactive attitude are key.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers portal.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, retail background, and basic computer proficiency. Use keywords from the job description like "customer service," "sales," "design," "retail," and "communication."
• Prepare for Role-Playing: Anticipate potential role-playing scenarios during the interview where you'll demonstrate customer interaction and sales techniques. Practice how you would approach a customer on the sales floor.
• Research Company Values: Familiarize yourself with Floor & Decor's mission, values, and product offerings. Be ready to articulate why you are a good fit for their customer-centric and sales-driven culture.
• Gather Experience Examples: Be prepared to discuss specific examples from past roles that demonstrate your ability to handle customer needs, manage tasks, and contribute to sales goals, as you won't have a formal portfolio to submit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.