Design Consultant

📍 Job Overview

Job Title: Design Consultant
Company: Floor & Decor
Location: Staten Island, New York, United States
Job Type: Full-Time
Category: Sales & Design Operations
Date Posted: January 6, 2026
Experience Level: Entry-Level to Junior
Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers on the sales floor, initiating engagement to support their design and renovation projects.
• Conduct comprehensive design appointments to understand customer needs and preferences for tile, wood, stone, and accessory products.
• Drive sales by providing expert design advice and solutions for both residential and commercial clients, fostering a consultative sales approach.
• Manage individual customer projects from initial consultation through to installation, ensuring accuracy, timeliness, and consistent communication.
• Collaborate closely with store leadership and team members to achieve sales targets and enhance the store's design services brand presence.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and experience level indicate this role is heavily focused on consultative sales within a retail environment, with a strong emphasis on customer engagement and project management from a sales perspective. It's an entry-level to junior role within the broader GTM and Sales Operations ecosystem, acting as a crucial front-line revenue generator and customer experience provider. The mention of "Salesforce" and "MyProject" suggests integration with sales operations tools.

📈 Primary Responsibilities

• Greet and engage customers on the sales floor, proactively offering assistance and initiating conversations about their design and renovation needs.
• Schedule and conduct detailed design appointments, actively listening to understand client requirements, project scope, and aesthetic preferences for flooring and related products.
• Provide expert recommendations on tile, wood, stone, and accessory selections, considering color, texture, pattern, and practical application for diverse projects.
• Develop and present complete, functional, and aesthetically pleasing design solutions tailored to individual customer budgets and project goals.
• Manage multiple customer projects concurrently, ensuring meticulous follow-through on all aspects from initial inquiry to final installation, maintaining high accuracy and timeliness.
• Maintain consistent and concise communication with customers, internal teams, and external partners (e.g., installers) throughout the project lifecycle, utilizing company-approved communication tools and email.
• Partner effectively with store leadership and fellow associates to ensure seamless project execution, achieve individual and store sales targets, and contribute to overall business objectives.
• Actively support and model company initiatives and best practices, contributing to a positive and productive team environment.
• Utilize and become proficient in designated design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, and MyProject, for client management and project tracking.
• Perform all other duties as assigned to support store operations and customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, and project coordination. The emphasis on managing multiple projects and collaborating with store leadership points towards a need for strong organizational skills and an understanding of sales process management, even at an entry level.

🎓 Skills & Qualifications

Education:

• High school diploma or GED required.

Experience:

• Minimum of 1 year of retail or customer service experience.
• Internal candidates require a minimum of 6 months of tenure with Floor & Decor.

Required Skills:

• Proven ability to engage and build rapport with customers in a retail or service-oriented environment.
• Strong basic mathematical skills for calculations related to sales, orders, and project estimates.
• Proficient in basic computer knowledge, including Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills for effective customer and internal team interaction.
• Self-motivated with a proactive approach to customer engagement and task completion.
• Ability to multi-task and manage time effectively in a fast-paced retail setting.
• Aptitude for learning and utilizing proprietary design and sales software (e.g., Salesforce).
• Demonstrated ability to manage multiple customer projects simultaneously with a focus on accuracy and follow-through.
• Strong interpersonal skills for effective collaboration with store leadership and colleagues.

Preferred Skills:

• Prior experience in interior design, home décor, or a related field.
• Familiarity with CRM systems, particularly Salesforce.
• Experience with project management principles or tools.
• Demonstrated ability to network and generate referrals for business development.
• A keen eye for design aesthetics and product compatibility.

📝 Enhancement Note: The "Preferred Skills" section is an opportunity to infer potential growth areas for candidates. Familiarity with CRM and project management tools aligns with revenue and sales operations functions, suggesting a potential career path within the company.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight examples of customer engagement, project management (even if informal), and problem-solving in their resume and during interviews.
• Showcase instances where you successfully guided customers through complex decisions or managed multiple tasks concurrently.
• Be prepared to discuss how you would approach understanding a customer's design needs and translating them into product selections.

Process Documentation:

• While this role is not focused on formal process documentation, an understanding of how processes are followed and improved is beneficial.
• Candidates should be prepared to discuss their approach to:
  • Following established sales and design appointment protocols.
  • Utilizing company systems (Salesforce, Online Design Appointment Scheduler, MyProject) to manage workflows efficiently.
  • Communicating project status and updates to ensure smooth transitions between sales, order fulfillment, and installation phases.

📝 Enhancement Note: For an entry-level sales and design role, the "portfolio" expectation shifts from formal project documentation to demonstrating transferable skills. Candidates should focus on articulating their experience in customer service, sales interactions, and project management through their resume and interview responses, emphasizing their ability to follow processes and utilize sales tools effectively.

💵 Compensation & Benefits

Salary Range:

• The hourly pay range for this position is $18.40 - $24.15 USD.

Benefits:

• Performance & Growth:
  • Bonus opportunities for achieving sales and store performance targets.
  • Career advancement opportunities at every level within Floor & Decor.
• Financial Wellness:
  • 401k with company match to support retirement savings.
  • Employee Stock Purchase Plan (ESPP) allowing associates to buy company stock at a discount.
  • Referral Bonus Program for successfully referring new hires.
• Health & Wellness:
  • Comprehensive insurance plans, including Medical, Dental, and Vision insurance (subject to eligibility criteria).
  • Life insurance coverage.
• Work-Life Balance:
  • Paid vacation time for eligible associates.
  • Paid sick time for eligible associates.
  • Paid holidays, plus a personal holiday for additional flexibility.
  • Paid Volunteer Time Off (VTO) program, which begins on Day 1 of employment.

Working Hours:

• This is a full-time position.
• Store operating hours are Monday - Friday from 7:00 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
• Pickup hours are Monday - Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
• Employees will be expected to work a schedule that aligns with store operating hours, which may include evenings, weekends, and holidays, to support customer needs and sales objectives.

📝 Enhancement Note: The salary range provided is specific. The benefits package is comprehensive, with a strong emphasis on financial wellness and work-life balance initiatives like VTO, which can be attractive to candidates. The working hours indicate a need for schedule flexibility to cover extended retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement / Flooring)
Company Size: Large (Floor & Decor has over 10,000 employees globally, as per LinkedIn data). This indicates a robust organizational structure with established processes and ample opportunities for career development.
Founded: 2000. Floor & Decor is a relatively young but rapidly growing company, suggesting a dynamic and evolving work environment.

Team Structure:

• Sales Floor Operations: The Design Consultant will be part of the sales floor team, working closely with Sales Associates, Design Specialists (if applicable), and Store Leadership (Store Manager, Assistant Manager).
• Reporting Structure: Typically reports to a Sales Manager or Assistant Store Manager, who oversees daily sales floor operations and customer engagement.
• Cross-Functional Collaboration: Will collaborate with other store departments, including inventory management, customer service, and potentially installation coordination, to ensure a seamless customer experience from sale to completion. Collaboration with the broader GTM and operations teams might occur indirectly through CRM data and sales performance reporting.

Methodology:

• Customer-Centric Approach: Floor & Decor emphasizes a customer-first philosophy, focusing on providing exceptional service and expert advice to help customers achieve their design goals.
• Data-Driven Sales: While not explicitly stated for this role, retail operations generally rely on sales data, customer feedback, and market trends to inform strategies, optimize product offerings, and improve the customer journey. The use of Salesforce hints at a structured approach to sales data management.
• Process Optimization: The company likely focuses on refining in-store processes for customer interaction, sales conversion, and project management to enhance efficiency and customer satisfaction.

Company Website: https://careers.flooranddecor.com/us/en

📝 Enhancement Note: Understanding Floor & Decor's position as a large, growing retailer in the home improvement sector provides context for the operations environment. The emphasis on customer-centricity and data-driven sales is crucial for understanding how this role contributes to the overall GTM strategy.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior position within the sales and customer experience function. It serves as a foundational role for individuals interested in a career in retail sales, design consulting, or broader customer relationship management.

Reporting Structure:

• The Design Consultant typically reports to a Store Manager or Assistant Manager, who provides direct supervision, performance feedback, and guidance on sales techniques and customer engagement strategies. This direct reporting line allows for immediate coaching and development.

Operations Impact:

• The Design Consultant directly impacts revenue generation through consultative sales and customer project management.
• By providing expert design advice and ensuring customer satisfaction, they contribute to customer loyalty, repeat business, and positive word-of-mouth referrals, which are critical for sustained GTM success.
• Effective management of customer projects also minimizes post-sale issues and supports efficient operational workflows, reducing potential costs associated with returns or service complaints.

Growth Opportunities:

• Advancement to Senior Design Consultant/Specialist: With proven sales performance and design expertise, a consultant can move into more senior roles, potentially handling more complex projects or mentoring junior staff.
• Transition to Sales Management: Successful sales consultants with leadership potential may be groomed for roles such as Sales Team Lead, Assistant Store Manager, or Store Manager.
• Specialization in Operations: Experience with CRM tools like Salesforce and project management could open doors to internal roles in Sales Operations, Revenue Operations, or Customer Success, focusing on process improvement, data analysis, and system administration.
• Product or Merchandising Roles: Deep product knowledge gained in this role could lead to opportunities in product selection, merchandising, or inventory management.

📝 Enhancement Note: This section outlines a clear career progression pathway, emphasizing both vertical growth within sales and potential lateral moves into operations-focused roles, which is a key consideration for ambitious candidates in the GTM space.

🌐 Work Environment

Office Type: Primarily an on-site retail store environment, which includes a sales floor, a design consultation area, and potentially back-of-house operations like a warehouse.

Office Location(s):

• The specific store is located in Staten Island, New York. Candidates should consider commute times and local accessibility.

Workspace Context:

• Sales Floor: Dynamic and customer-facing, requiring constant interaction and movement. Exposure to various retail conditions, including noise and a warehouse environment.
• Design Consultation Area: A more focused space for client meetings, often equipped with product samples, design tools, and potentially computer terminals for using design software.
• Operations Tools & Technology: Access to POS systems, customer relationship management (CRM) software (Salesforce), online appointment scheduling tools, and potentially in-store design visualization tools.
• Team Interaction: Frequent interaction with colleagues and management, fostering a collaborative, team-oriented atmosphere focused on achieving sales goals and customer satisfaction.

Work Schedule:

• Full-time position requiring flexibility to work within extended store hours, including evenings, weekends, and holidays, to meet business needs and customer demands.

📝 Enhancement Note: The description of the workspace highlights the blend of customer interaction, sales support, and operational tool usage, which is typical for client-facing roles within a retail operations context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screen with HR or a hiring manager to assess basic qualifications, experience, and cultural fit.
• In-Person Interview: A more in-depth interview at the store location, potentially involving a situational assessment or role-playing exercise to evaluate customer interaction and sales skills. This may include a discussion about how you would handle specific design challenges or customer scenarios.
• Meet the Team: Potential for meeting with store leadership or other team members to gauge team dynamics and collaborative potential.
• Skills Assessment: May include a practical assessment on basic math skills or a brief demonstration of computer proficiency.

Portfolio Review Tips:

• For this role, a formal visual portfolio is less critical than demonstrating relevant experience and skills.
• Resume Focus: Highlight customer service achievements, sales accomplishments (quantify where possible), project management experience (even informal), and any design-related skills or interests.
• Interview Preparation: Be ready to discuss specific examples of:
  • How you've handled challenging customer interactions.
  • A time you successfully upsold or cross-sold a product.
  • How you manage your time and prioritize tasks when dealing with multiple demands.
  • Your approach to understanding a customer's needs and providing solutions.
• Showcase Enthusiasm: Convey genuine interest in home design, customer service, and contributing to the company's success.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions that present hypothetical customer scenarios (e.g., a customer who is indecisive, a customer with a tight budget, a customer with a complex design request) and ask how you would respond.
• Sales Approach: Be ready to articulate your understanding of a consultative sales process.
• Product Knowledge: While not expected to be an expert on day one, showing an eagerness to learn about Floor & Decor's product lines will be beneficial.

📝 Enhancement Note: The interview process for this role emphasizes practical skills and behavioral competencies relevant to customer service and sales within a retail environment. Candidates should focus on articulating their experience through concrete examples rather than a traditional visual portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Salesforce is explicitly mentioned, indicating its importance for customer relationship management, lead tracking, and sales pipeline management. Proficiency or the ability to quickly learn Salesforce is a significant advantage.
• Proprietary Online Design Appointment Scheduler: A system for managing customer appointment bookings.
• MyProject: Likely an internal tool for project tracking, order management, and customer communication related to specific projects.

Analytics & Reporting:

• While not directly managing complex analytics, the role contributes data to these systems. Understanding how sales activities are tracked and reported is beneficial.
• Basic reporting on sales performance, customer interactions, and project status will be part of the job.

CRM & Automation:

• Salesforce: Used for managing customer interactions, tracking sales progress, and potentially for lead generation and follow-up.
• Internal Scheduling/Project Tools: The Online Design Appointment Scheduler and MyProject facilitate workflow automation and ensure consistent process execution for customer projects.

📝 Enhancement Note: Proficiency or quick learning ability with Salesforce is a key technical requirement. The other mentioned tools are proprietary but highlight the company's investment in systems to streamline customer engagement and project management, which are core to revenue operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing exceptional service, understanding customer needs, and ensuring satisfaction throughout the design and purchase process.
• Teamwork & Collaboration: The company fosters an environment where associates work together to achieve common goals, support each other, and contribute to a positive store atmosphere.
• Integrity & Respect: Upholding high ethical standards in all interactions with customers, colleagues, and the company.
• Drive for Results: A culture that encourages employees to be motivated, proactive, and focused on achieving sales targets and business objectives.
• Continuous Improvement: Encouraging learning and adaptation to new products, processes, and customer service techniques.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to collaborate across different store functions (sales floor, customer service, warehouse) to ensure a seamless customer experience and efficient operations.
• Open Communication: Encouraging clear and timely communication between team members and with management to resolve issues, share information, and support project progress.
• Supportive Environment: A culture where team members are encouraged to help each other, share knowledge, and contribute to a positive and productive work environment.

📝 Enhancement Note: The company values align with typical retail and customer-facing operations, emphasizing customer satisfaction, teamwork, and results. Understanding these values is crucial for demonstrating cultural fit during the interview process.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Juggling the varying expectations, styles, and budgets of a wide range of customers, from DIY homeowners to professional designers.
• Pacing in a Fast-Paced Environment: Maintaining high levels of customer service and sales performance during peak retail hours and busy periods.
• Product Knowledge Acquisition: Continuously learning about a vast inventory of flooring and accessory products, their applications, and design compatibility.
• Balancing Sales and Service: Effectively transitioning between consultative selling and addressing immediate customer needs on the sales floor.

Learning & Development Opportunities:

• Product Training: Comprehensive training on Floor & Decor's extensive product lines, including materials, installation basics, and design trends.
• Sales & Customer Service Skills Development: Opportunities to enhance consultative selling techniques, clienteling, and conflict resolution skills.
• System Proficiency: Becoming adept at using Salesforce and other company-specific software for project and customer management.
• Career Pathing: Clear pathways for advancement within the sales and design departments, as well as potential opportunities in retail operations, management, or even corporate roles within GTM functions.

📝 Enhancement Note: Identifying these challenges and growth opportunities helps candidates assess their fit for the role and understand the developmental support provided by Floor & Decor. This is particularly relevant for those looking to build a career in sales or operations.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you successfully engaged a hesitant customer and turned them into a happy buyer. What was your approach?" (Focus on proactive engagement, active listening, and solution-oriented communication.)
• Project Management: "How do you manage multiple tasks or projects simultaneously to ensure deadlines are met and accuracy is maintained?" (Highlight organizational skills, prioritization, and follow-through.)
• Problem-Solving: "Imagine a customer is unhappy with a design choice they made. How would you handle this situation?" (Emphasize empathy, active listening, and finding mutually agreeable solutions.)

Company & Culture Questions:

• "Why are you interested in Floor & Decor and this specific role?" (Research the company's values, mission, and product offerings. Connect your skills and career aspirations to the role and company.)
• "How do you approach teamwork and collaboration in a retail environment?" (Discuss your experience working with colleagues and management to achieve shared goals.)
• "What does excellent customer service mean to you?" (Align your definition with the company's customer-centric values.)

Portfolio Presentation Strategy:

• Highlight Relevant Experience: Since a formal portfolio isn't required, focus on clearly articulating your past experiences that demonstrate the key skills: customer service, sales, project management, communication, and problem-solving.
• Use the STAR Method: For behavioral questions, structure your answers using the Situation, Task, Action, Result method to provide clear and impactful examples.
• Showcase Enthusiasm for Design: Even without a formal portfolio, express your passion for interior design, home improvement, and helping customers create beautiful spaces. Mention any personal projects or interests that align with the role.

📝 Enhancement Note: Preparing for these types of questions will help candidates demonstrate their suitability for the role, showcasing not just their skills but also their understanding of the company's operational priorities and culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Floor & Decor careers portal via the provided URL.
• Resume Optimization: Tailor your resume to highlight customer service experience, sales achievements (quantify results if possible), any project management experience, and proficiency with computer systems like Microsoft Office. Integrate keywords such as "customer engagement," "sales," "design consultation," "project management," and "CRM" where applicable.
• Prepare for Behavioral Questions: Anticipate questions about your experience with customer service, handling challenging situations, time management, and teamwork. Practice using the STAR method to articulate your responses.
• Research Floor & Decor: Familiarize yourself with their product lines, company values, and recent news. Understand their position in the retail market and what makes them unique.
• Practice Your Communication Skills: Be ready to articulate your thoughts clearly and concisely, demonstrating strong interpersonal skills, which are vital for customer-facing roles and team collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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