Design Consultant

📍 Job Overview

Job Title: Design Consultant
Company: Floor & Decor
Location: Tomball, TX
Job Type: Other
Category: Retail / Sales Operations
Date Posted: December 16, 2025
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers on the sales floor, proactively engaging them to understand and support their design and renovation projects.
• Conduct detailed design consultations, leveraging product knowledge to guide customers in selecting tile, wood, stone, and accessory products to meet aesthetic and functional requirements.
• Manage a portfolio of customer projects from initial inquiry through to installation, ensuring accuracy, timeliness, and consistent communication.
• Collaborate closely with store leadership and associates to drive sales performance, expand design services brand awareness, and achieve store-level objectives.
• Utilize and become proficient in various company design and customer management applications, including Salesforce, to track leads, manage appointments, and document project progress.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and required skills align more with a Sales Operations support role focused on client engagement and project coordination within a retail environment. The role emphasizes direct customer interaction, sales support, and project management rather than strategic GTM operations.

📈 Primary Responsibilities

• Proactively engage with customers on the sales floor, offering assistance and identifying opportunities to support their design and purchasing needs.
• Schedule and conduct comprehensive design appointments, gathering detailed customer requirements for flooring, tile, and accessory selections.
• Provide expert advice on product selection, considering color, texture, pattern, and design to ensure customer satisfaction for residential and commercial projects.
• Develop and nurture a client base through networking, referrals, and in-store lead generation, fostering long-term customer relationships.
• Manage the end-to-end lifecycle of multiple customer projects simultaneously, ensuring accurate order processing, timely follow-up, and effective communication.
• Partner with store leadership to align on sales strategies, implement best practices, and contribute to achieving overall store sales targets.
• Maintain meticulous records and utilize company-specific CRM and project management tools (e.g., Salesforce, proprietary schedulers) to track customer interactions and project status.
• Actively participate in company initiatives and training, embodying and promoting best practices in customer service and sales execution.
• Ensure a high level of product knowledge across the full range of tile, wood, stone, and accessory offerings.

📝 Enhancement Note: The responsibilities highlight a strong blend of direct sales, customer relationship management, and project coordination, which are critical components of effective Sales Operations support at the front-end of the customer journey.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required.

Experience:

• A minimum of 1 year of experience in retail or customer service is mandatory.
• Internal candidates with at least 6 months of tenure at Floor & Decor may be considered.

Required Skills:

• Customer Engagement: Proven ability to interact with and assist customers in a retail environment.
• Sales Acumen: Aptitude for understanding customer needs and guiding them towards product solutions.
• Design Consultation: Basic understanding of design principles and ability to advise on product selection (tile, wood, stone).
• Project Management Fundamentals: Ability to manage multiple customer projects concurrently, ensuring timely completion and follow-up.
• Communication Skills: Excellent verbal and written communication for customer interactions and internal collaboration.
• Mathematical Aptitude: Proficiency in basic mathematical calculations for sales transactions and project estimations.
• Basic Computer Proficiency: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software.
• Self-Motivation & Multi-tasking: Ability to work independently, manage various tasks, and thrive in a fast-paced setting.

Preferred Skills:

• Client Development: Experience in building and maintaining a clientele through networking and referrals.
• CRM Software Proficiency: Familiarity with systems like Salesforce for customer and project tracking.
• Design Software Familiarity: Experience with design visualization or appointment scheduling tools.
• Product Knowledge: Pre-existing knowledge of flooring, tile, and home improvement products.
• Time Management: Strong organizational skills to effectively prioritize tasks and manage project timelines.

📝 Enhancement Note: The required skills emphasize foundational customer service and sales capabilities, with a clear need for organizational and communication skills to manage projects. Proficiency in specific design applications is a key requirement that bridges the gap between sales support and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples of successful customer engagements, highlighting how needs were identified and met with product solutions.
• Project Management Documentation: Samples of how multiple customer projects were tracked, managed, and brought to successful completion (e.g., checklists, communication logs, timelines).
• Sales Achievement Examples: Demonstrations of meeting or exceeding sales targets or contributing to store-level sales goals.
• System Utilization Examples: Evidence of proficiency in using CRM or project management tools to manage customer data and project workflows.

Process Documentation:

• Customer Needs Assessment: Documented approach to understanding customer project scope, style preferences, and budget.
• Product Recommendation Process: Outline of how product selections are made, considering functionality, aesthetics, and customer requirements.
• Project Workflow Management: Description of steps taken from initial customer contact to project finalization, including follow-up procedures.
• Collaboration Protocols: Examples of effective communication and collaboration with store leadership and other team members to ensure seamless project execution.

📝 Enhancement Note: For an entry-level role, a formal portfolio might not be strictly required, but candidates are expected to articulate their experience through resume and interview. The emphasis should be on demonstrating practical application of skills through past experiences and a clear understanding of process management in a customer-facing sales environment.

💵 Compensation & Benefits

Salary Range:

• Base Pay: Minimum of $15.00 per hour.
• Potential: Higher starting pay is available based on demonstrated experience and qualifications.

Benefits:

• Performance-Based Incentives: Bonus opportunities and career advancement opportunities at every level.
• Financial Wellness Programs:
  • 401k with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Referral Bonus Program.
• Comprehensive Insurance:
  • Medical, Dental, and Vision Insurance (subject to eligibility criteria).
  • Life Insurance.
• Work-Life Balance:
  • Paid vacation and sick time for eligible associates.
  • Paid holidays plus a personal holiday.
  • Paid Volunteer Time Off (VTO) starting on Day 1.

Working Hours:

• Full-time position.
• Store operating hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.
• Pickup hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.
• Employees will be expected to work within these hours, potentially including evenings, weekends, and holidays, as required by store operations.

📝 Enhancement Note: The salary is presented as an hourly base with potential for higher earnings, typical for entry-level retail sales roles. The benefits package is robust, indicating a commitment to employee well-being and financial security, which is attractive for long-term career prospects.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement Retail, specializing in flooring, tile, and related building materials. Company Size: Floor & Decor is a large, publicly traded company with a significant retail footprint across the United States. Founded: Founded in 2000, Floor & Decor has rapidly grown to become a leading specialty retailer in its sector, known for its vast product selection and competitive pricing.

Team Structure:

• Store-Level Operations: The Design Consultant operates within a specific store location, reporting to store leadership (e.g., Store Manager, Assistant Manager, or Design Specialist Lead).
• Cross-Functional Collaboration: Close partnership with sales associates, warehouse staff, and potentially installation partners to ensure a seamless customer experience.
• Design Services Team: Integration into a broader network of design professionals within the company, facilitating knowledge sharing and best practices.

Methodology:

• Customer-Centric Approach: Emphasis on understanding and meeting customer needs through personalized service and expert advice.
• Sales-Driven Environment: Focus on achieving sales targets and driving revenue growth through effective consultation and product sales.
• Process Standardization: Utilization of company-defined processes and systems for customer management, project tracking, and operational efficiency.
• Continuous Improvement: Encouragement of learning and adaptation to new products, design trends, and operational tools.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is likely fast-paced, customer-focused, and sales-oriented, typical of a large retail environment. The emphasis on growth and development suggests opportunities for individuals to build a career within the company.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail sales and operations spectrum. It serves as a foundational step for individuals aspiring to grow within design, sales, or store management roles.

Reporting Structure:

• Typically reports to a Store Manager, Assistant Store Manager, or a designated Design Lead within the store.
• Works collaboratively with a team of sales associates, warehouse personnel, and other store staff.

Operations Impact:

• Directly influences customer satisfaction and conversion rates by providing expert design advice and product recommendations.
• Contributes to store revenue targets through effective sales consultations and project management.
• Plays a key role in customer retention and brand loyalty by delivering exceptional service and project support.

Growth Opportunities:

• Skill Development: Opportunities to deepen product knowledge, enhance sales techniques, and gain proficiency in design applications and project management.
• Career Progression: Potential advancement to Senior Design Consultant, Assistant Store Manager, Store Manager, or specialized roles within the company's operations or merchandising departments.
• Training Programs: Access to company-provided training on product lines, sales methodologies, and customer relationship management.
• Leadership Potential: Demonstrated success in this role can pave the way for leadership opportunities, including managing teams and driving store performance.

📝 Enhancement Note: This role is positioned as a stepping stone, offering clear pathways for career advancement within the retail and operations domain, particularly for those interested in sales, design, and store management.

🌐 Work Environment

Office Type: Primarily a retail store environment with a dedicated design consultation area and sales floor presence. May also involve some time in a warehouse or back-office setting for administrative tasks.

Office Location(s):

• The role is based at the Floor & Decor store located at 298 Tomball, TX.
• This location serves the Tomball, Texas area and surrounding communities.

Workspace Context:

• Dynamic Sales Floor: Interacting with customers amidst product displays, requiring adaptability and engagement.
• Design Consultation Area: A dedicated space for focused customer appointments, equipped with samples and potentially design tools.
• Collaborative Team Space: Opportunities to interact with colleagues, share insights, and support a cohesive store team.
• Technology Integration: Use of POS systems, CRM software, and other digital tools to manage sales and customer data.

Work Schedule:

• Requires flexibility to work during store operating hours, which include evenings, weekends, and potentially holidays.
• This is a full-time position, with hours determined by store needs and scheduling.

📝 Enhancement Note: The work environment is typical of a retail setting, demanding customer interaction and flexibility. The presence of a dedicated design area suggests an organized approach to client consultations within the broader store layout.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.
• Phone/Video Interview: An initial conversation with an HR representative or hiring manager to discuss background, motivations, and fit for the role.
• In-Person Interview: A comprehensive interview at the store location, likely involving a store leader. This may include:
  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions about handling customer inquiries, design challenges, and sales scenarios.
  • A tour of the store and introduction to the team.
• Potential Skills Assessment: May involve a brief exercise or role-play to evaluate customer interaction and basic sales pitch abilities.
• Final Offer: Based on overall assessment of qualifications, experience, and cultural fit.

Portfolio Review Tips:

• While a formal portfolio may not be explicitly requested for this entry-level role, be prepared to discuss specific examples from your experience that demonstrate:
  • Customer Service Excellence: How you've handled challenging customer situations, resolved issues, and gone above and beyond.
  • Sales Achievements: Instances where you successfully met or exceeded sales targets or contributed to revenue growth.
  • Project Management: Examples of how you've managed multiple tasks or client needs simultaneously and ensured successful outcomes.
  • Problem-Solving: How you've identified customer needs and provided effective solutions.
• Frame your experiences using the STAR method (Situation, Task, Action, Result) to provide clear and concise examples.

Challenge Preparation:

• Be ready to discuss how you would approach a typical customer interaction on the sales floor.
• Prepare to explain how you would handle a customer who is undecided or needs guidance in selecting products.
• Think about how you would manage multiple customer requests simultaneously.
• Research Floor & Decor's product offerings and brand values to demonstrate genuine interest.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer-facing capabilities, and alignment with a retail sales environment. Candidates should focus on articulating past experiences that showcase their ability to engage customers, manage tasks, and contribute to sales.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales orders, and inventory checks.
• Customer Relationship Management (CRM) Software: Likely Salesforce or a proprietary system for tracking customer interactions, leads, appointments, and project progress.
• Internal Communication Tools: Email, potentially instant messaging platforms for team communication and coordination.
• Product Information Systems: Access to databases or catalogs for detailed product specifications, pricing, and availability.

Analytics & Reporting:

• Sales Dashboards: May have access to basic sales performance metrics and reporting tools to track personal and store goals.
• Customer Data Analysis: Utilization of CRM data to understand customer trends and preferences.

CRM & Automation:

• Salesforce: Explicitly mentioned for managing design appointments and customer projects.
• Online Design Appointment Scheduler: A tool for customers to book design consultations.
• MyProject: A proprietary system likely used for detailed project tracking and management.

📝 Enhancement Note: Proficiency in Salesforce and other company-specific tools is critical for effective performance in this role, highlighting the importance of data management and customer tracking in a sales support context.

👥 Team Culture & Values

Operations Values:

• Customer First: A strong commitment to providing exceptional customer service and ensuring customer satisfaction.
• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.
• Integrity & Accountability: Taking ownership of responsibilities, being reliable, and acting with honesty.
• Passion for Home Improvement: Genuine interest in helping customers create their ideal living spaces.
• Efficiency & Productivity: Striving for optimal performance in sales, project management, and daily tasks.

Collaboration Style:

• Supportive & Proactive: Team members are expected to assist each other and proactively address customer needs.
• Goal-Oriented: A shared focus on achieving sales targets and contributing to the store's overall success.
• Open Communication: Encouragement of clear and timely communication among team members and with leadership.
• Learning Environment: A culture that supports continuous learning about products, design trends, and operational processes.

📝 Enhancement Note: The company culture emphasizes customer focus, teamwork, and a results-driven approach, which are standard for successful retail operations. A genuine interest in home improvement and design would be a significant cultural asset.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Priorities: Balancing sales floor engagement, design consultations, and project management for numerous customers simultaneously.
• Handling Diverse Customer Needs: Catering to a wide range of customer budgets, design preferences, and levels of product knowledge.
• Staying Updated: Keeping abreast of constantly evolving product lines, design trends, and company policies.
• Performance Pressure: Meeting individual and store sales targets in a competitive retail environment.
• Adapting to New Technologies: Quickly learning and effectively using various software and digital tools.

Learning & Development Opportunities:

• Product Training: In-depth knowledge of Floor & Decor's extensive product catalog, including installation considerations.
• Sales & Customer Service Skills: Development of advanced consultation, negotiation, and relationship-building techniques.
• Design Principles: Opportunities to enhance understanding of color theory, space planning, and interior design aesthetics.
• System Proficiency: Mastery of CRM, POS, and project management software, enhancing operational efficiency.
• Career Advancement: Clear pathways to leadership roles within store operations, sales management, or specialized design functions.

📝 Enhancement Note: This role offers substantial opportunities for skill development in customer service, sales, and project management, with structured growth paths for individuals committed to the retail and home improvement sectors.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find the perfect product for their needs. What was your approach?" (Focus on active listening, needs assessment, and product recommendation.)
• Problem-Solving: "A customer is unhappy with a product selection. How would you handle this situation?" (Emphasize empathy, understanding the issue, and finding a resolution.)
• Sales Approach: "How do you approach building rapport with a new customer on the sales floor?" (Highlight proactive engagement, asking open-ended questions, and demonstrating helpfulness.)
• Organization: "How would you manage multiple customer appointments and follow-ups in a single day?" (Discuss time management, prioritization, and use of tools like calendars and CRM.)

Company & Culture Questions:

• "Why are you interested in Floor & Decor and this Design Consultant role?" (Research the company's mission, values, and product offerings. Connect your skills to the role's requirements.)
• "What do you know about our product lines?" (Demonstrate basic awareness of flooring, tile, and related products.)
• "How do you handle working in a fast-paced retail environment?" (Showcase adaptability, energy, and ability to multitask.)
• "Describe your ideal team environment." (Focus on collaboration, mutual support, and shared goals.)

Portfolio Presentation Strategy:

• If asked about projects or past experiences, be ready to:
  • Describe the Situation: Clearly set the context of your past role or a specific customer interaction.
  • Explain Your Task/Goal: What were you trying to achieve?
  • Detail Your Actions: What specific steps did you take?
  • Quantify Your Results: What was the outcome? (e.g., increased sales, customer satisfaction, successful project completion).
• Use specific examples that highlight your customer service skills, sales ability, and organizational capabilities.

📝 Enhancement Note: Prepare to articulate your customer service philosophy, sales approach, and how you manage your workload. Demonstrating enthusiasm for the home improvement industry and Floor & Decor specifically will be key.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers portal.
• Resume Optimization: Tailor your resume to highlight relevant retail, customer service, and any sales or design-related experiences. Use keywords from the job description such as "customer service," "sales," "design consultation," and "project management." Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in store sales").
• Prepare Specific Examples: For each key responsibility and qualification listed, think of concrete examples from your past experiences that demonstrate your capabilities. Be ready to discuss these using the STAR method (Situation, Task, Action, Result).
• Research Floor & Decor: Familiarize yourself with their product offerings, store format, company mission, and values. Understand their target customer and competitive landscape.
• Practice Interview Responses: Rehearse answers to common interview questions, focusing on demonstrating your customer-centric approach, sales aptitude, and organizational skills. Be ready to discuss your understanding of design principles and how you'd apply them.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview based on the provided information and industry standards. Specific details regarding interview stages, exact software usage, and day-to-day tasks may vary and should be confirmed directly with Floor & Decor during the application and interview process.