Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Murrieta, California, United States

Job Type: FULL_TIME

Category: Retail Sales & Design Operations

Date Posted: 2026-02-24

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role serves as the primary customer engagement point on the sales floor, directly supporting design projects and driving sales through expert product consultation.

• Responsible for consultative design appointments, guiding customers through selections of tile, wood, stone, and accessories to meet their aesthetic and functional needs.

• Plays a crucial role in partnering with store leadership to achieve sales targets and elevate the perception and utilization of the company's design services.

• Requires proficiency in managing multiple customer projects simultaneously, ensuring timely execution and clear communication throughout the design and selection process.

📝 Enhancement Note: This role is positioned as an entry-level design and sales position with significant customer-facing responsibilities. While not a traditional "operations" role in the sense of backend process optimization, it is critical to the GTM (Go-To-Market) strategy for design services, impacting revenue and customer satisfaction. The focus on process, client development, and sales goal achievement aligns it with operational excellence in a retail context.

📈 Primary Responsibilities

• Engage proactively with store customers, offering assistance and support for immediate design needs and walk-in consultations.

• Schedule and conduct detailed design appointments with existing and potential customers, focusing on understanding their project requirements and preferences.

• Develop and nurture a personal clientele base through effective networking, proactive referrals, and leveraging in-store lead generation opportunities.

• Provide expert advice on product selection, including tile, wood, stone, and accessories, considering color, texture, pattern, and overall design aesthetics for both residential and commercial applications.

• Design and propose complete, functional, and aesthetically pleasing design solutions that align with customer needs and project scope.

• Manage multiple customer projects concurrently from initial inquiry through to potential installation, ensuring high accuracy, adherence to timelines, and consistent, concise communication.

• Collaborate effectively with store leadership and team members to ensure seamless project management, from initial customer contact to final project completion, in pursuit of sales and company goals.

• Actively support all company initiatives and goals by embodying and coaching best practices in customer service and design consultation for store employees.

• Utilize and maintain proficiency with designated design applications, including Salesforce, the Online Design Appointment Scheduler, and MyProject tools, for effective customer and project management.

📝 Enhancement Note: The responsibilities indicate a strong emphasis on direct customer interaction, sales, and project management within a retail environment. The "partner with store leadership" and "achieve sales goals" aspects highlight the sales operations alignment, where operational execution directly impacts revenue. The requirement to manage multiple projects and communicate effectively points to the need for strong organizational and process-following skills.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• Minimum of 1 year of experience in retail sales or customer service.

Required Skills:

• Customer Engagement: Proven ability to greet, engage, and assist customers on the sales floor and during scheduled appointments.

• Design Consultation: Demonstrated ability to provide product advice and develop aesthetically pleasing design solutions.

• Sales Goal Achievement: Aptitude for driving sales, developing clientele, and contributing to store sales targets.

• Project Management Fundamentals: Capacity to manage multiple customer projects simultaneously with accuracy and timeliness.

• Communication Skills: Excellent verbal and written communication for customer interactions and internal collaboration.

• Basic Mathematical Skills: Proficiency in performing calculations necessary for sales and project estimations.

• Computer Proficiency: Basic knowledge of Microsoft Office Suite and general computer operations.

• Self-Motivation & Multi-tasking: Ability to work independently, prioritize tasks, and manage multiple responsibilities in a fast-paced retail setting.

Preferred Skills:

• Experience with CRM software (e.g., Salesforce) for client management and sales tracking.

• Familiarity with design software or online scheduling tools.

• Previous experience in home improvement, interior design, or a related field.

• Proven track record of developing a personal client base and generating referrals.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with a strong foundation in customer service and sales. The inclusion of Salesforce and proprietary tools suggests a need for individuals who are adaptable to learning new systems and comfortable with technology that supports sales and project management workflows. The "multi-tasking" and "fast-paced environment" keywords are critical for operations-minded candidates to acknowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly stated, candidates are expected to demonstrate their ability to manage projects and utilize design applications effectively.

• Candidates should be prepared to discuss past experiences involving client interaction, problem-solving, and achieving sales or project objectives.

• Any experience with visual merchandising or space planning can be beneficial and should be highlighted.

Process Documentation:

• Candidates should showcase an understanding of process flow in customer engagement, from initial contact to project completion.

• Experience in following established procedures for scheduling, consultation, product selection, and follow-up is crucial.

• Familiarity with using digital tools for task management, communication, and client relationship management is expected.

📝 Enhancement Note: For this entry-level role, a traditional portfolio of past design work may not be a strict requirement. However, candidates are expected to demonstrate an understanding of process and system utilization through their experience and interview responses. Highlighting any experience that showcases organizational skills, client management, and adherence to workflows will be advantageous.

💵 Compensation & Benefits

Salary Range: $17.85 - $22.00 per hour.

Benefits:

• Bonus opportunities and career advancement opportunities at every level.

• Financial wellness programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive insurance plans: Medical, Dental, Vision, Life, and other benefits (subject to eligibility criteria).

• Work-life balance initiatives:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off, which begins on Day 1.

Working Hours: Full-time position, with store operating hours that require flexibility. Store hours include:

• Monday - Friday: 7:00 AM - 8:00 PM

• Saturday: 8:00 AM - 7:00 PM

• Sunday: 10:00 AM - 6:00 PM

Pickup hours for customers may also require availability within these extended periods.

📝 Enhancement Note: The salary range is competitive for an entry-level retail design consultant role in California. The benefits package is robust, offering financial security, health coverage, and a good work-life balance, which are attractive to candidates seeking stable, long-term employment. The mention of "career advancement opportunities" is particularly relevant for individuals looking to grow within the retail operations and sales management field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement / Flooring & Decor)

Company Size: Floor & Decor is a large, publicly traded company with a significant retail footprint. This implies a structured corporate environment with established processes and a focus on scalable operations.

Founded: Founded in 2000, Floor & Decor has grown rapidly, indicating a dynamic and growth-oriented culture.

Team Structure:

• The Design Consultant typically reports to a Store Manager or Assistant Manager, with potential dotted-line reporting to a Design Services Lead if applicable.

• They will collaborate closely with other sales associates, design specialists, warehouse staff, and installation partners.

Methodology:

• Data-Driven Decision Making: While this role is client-facing, decisions about product recommendations and sales strategies are informed by customer needs, market trends, and sales performance data.

• Process Optimization: The company utilizes established processes for customer engagement, appointment scheduling, project management, and sales tracking to ensure efficiency and consistency across all locations.

• Automation & Technology: Reliance on CRM (Salesforce) and proprietary scheduling tools streamlines operations, enhances customer experience, and provides valuable data insights.

Company Website: https://careers.flooranddecor.com/us/en

📝 Enhancement Note: As a large retail organization, Floor & Decor likely fosters a culture that balances individual performance with team collaboration. The emphasis on "customer-centric" and "results-driven" aligns with typical retail operations, where customer satisfaction and revenue generation are paramount. The rapid growth suggests an environment that values adaptability and continuous improvement.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail sales and design spectrum. It serves as a foundational stepping stone for individuals interested in a career in retail sales, customer service, or specialized design consulting.

Reporting Structure: Typically reports to Store Leadership (Store Manager/Assistant Manager), indicating a direct line of sight into store operations and sales performance management.

Operations Impact: The Design Consultant directly impacts revenue through sales generation and influences customer loyalty by providing excellent design advice and project support. Their effectiveness in managing client relationships and driving sales contributes significantly to the store's overall operational and financial success.

Growth Opportunities:

• Specialization: Potential to become a senior or lead Design Consultant, mentoring junior staff and handling more complex projects.

• Management Track: Progression into Assistant Store Manager or Store Manager roles, overseeing broader store operations, team management, and P&L responsibility.

• Cross-Functional Moves: Opportunities to move into related areas such as merchandising, inventory management, or corporate roles in sales training or product development.

• Skill Development: Continuous learning in design trends, product knowledge, sales techniques, and system utilization.

📝 Enhancement Note: Floor & Decor explicitly mentions "career advancement opportunities at every level," suggesting a structured path for growth. For operations-minded individuals, this role offers a tangible way to impact revenue and learn the intricacies of retail sales operations from the ground up. The clear reporting structure and emphasis on store goals provide a good foundation for understanding operational metrics and performance drivers.

🌐 Work Environment

Office Type: This is a retail store environment, including a showroom/sales floor and potentially a back-office or breakroom area. The primary workspace is customer-facing and involves active engagement on the sales floor.

Office Location(s): Murrieta, California. The role is based within a specific Floor & Decor store location.

Workspace Context:

• Collaborative Environment: The role requires constant interaction with customers and collaboration with store colleagues, including sales associates, management, and warehouse staff.

• Tools & Technology: Access to a computer for CRM (Salesforce), scheduling tools, email, and potentially design software. Physical access to product samples, displays, and the warehouse area for product understanding.

• Operations Team Interaction: Regular communication and coordination with store leadership for sales strategy, project handoffs, and operational alignment. Interaction with warehouse staff for product availability and logistics.

Work Schedule: Full-time, requiring flexibility to work during store operating hours, including evenings, weekends, and potentially holidays, as outlined in the store hours. This schedule is typical for retail operations roles where customer availability dictates staffing needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability and strong interpersonal skills. Candidates should be comfortable with the pace of a retail setting, which often involves standing for extended periods and moving between different areas of the store and warehouse. The use of technology is integrated into daily tasks, supporting operational efficiency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call with an HR representative or hiring manager to assess basic qualifications, experience, and cultural fit.

• In-Store Interview: A more in-depth interview, potentially including a practical exercise or scenario-based questions. This may involve meeting with the Store Manager and potentially other team members.

• Scenario-Based Questions: Expect questions related to customer service, handling difficult customers, sales scenarios, and how you would approach a design consultation.

• Skills Assessment: May include questions to gauge mathematical abilities, computer proficiency, and understanding of basic design principles.

• Final Interview: Possibly a final meeting with higher-level management or a panel to confirm suitability.

Portfolio Review Tips:

• While a formal design portfolio might not be required, prepare to discuss specific examples from your past retail or customer service roles that demonstrate:
  • How you've effectively engaged customers and identified their needs.
  • Instances where you've successfully guided clients to a purchase decision.
  • Examples of managing multiple customer requests or projects simultaneously.
  • Any experience with CRM systems or sales tracking tools.
  • How you contribute to team goals and collaborate with colleagues.

Challenge Preparation:

• Prepare to answer questions about how you would handle a customer who is undecided, has a limited budget, or is unhappy with a product.

• Be ready to discuss your understanding of sales goals and how you would work to achieve them.

• Consider how you would learn and retain product knowledge for a wide range of flooring and accessory items.

• Think about how you would manage your time effectively between assisting walk-in customers and conducting scheduled appointments.

📝 Enhancement Note: Candidates should prepare to showcase their customer service, sales acumen, and organizational skills. While this isn't a pure operations role, demonstrating an understanding of process, efficiency, and client management will be key. Preparing specific examples of past achievements will be more impactful than general statements.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Utilized for customer relationship management, tracking leads, managing client appointments, and monitoring sales performance. Proficiency or willingness to learn is essential.

• Proprietary Online Design Appointment Scheduler: A dedicated system for booking and managing customer design consultations.

• MyProject: Likely a project management or internal tracking tool for managing customer projects from start to finish.

Analytics & Reporting:

CRM & Automation:

• Salesforce: Serves as the core CRM system, enabling efficient client management and sales process automation.

• Email & Communication Tools: Standard office suite tools (e.g., Microsoft Outlook) for professional communication with customers and internal teams.

📝 Enhancement Note: Familiarity with Salesforce is a significant advantage. Even without direct experience, candidates should highlight any CRM or sales tracking software they have used. The ability to quickly learn and effectively utilize these systems is crucial for success in this role and demonstrates an operational mindset focused on efficiency and data integrity.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value, emphasizing putting the customer's needs and satisfaction first in all interactions and design recommendations.

• Results-Oriented: A strong focus on achieving sales targets, developing client relationships, and contributing to the store's overall success.

• Teamwork & Collaboration: The importance of working effectively with colleagues across different store functions to ensure a seamless customer experience and efficient operations.

• Efficiency & Process Adherence: Following established procedures for consultations, project management, and system utilization to ensure consistency and accuracy.

• Continuous Learning: A commitment to staying updated on design trends, product knowledge, and company systems.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with sales associates, management, and warehouse teams to fulfill customer orders and project requirements.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team processes.

• Knowledge Sharing: Actively sharing insights on customer preferences, successful sales strategies, and system best practices with colleagues.

📝 Enhancement Note: The company culture likely promotes a high-energy, customer-focused environment where individual contributions are valued within a team framework. Understanding and aligning with these values will be critical for success and integration into the existing team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Client Needs: Effectively catering to a wide range of customer preferences, budgets, and project complexities.

• Balancing Multiple Projects: Juggling numerous customer consultations and project timelines simultaneously while maintaining high quality and follow-up.

• Continuous Learning Curve: Keeping up-to-date with an extensive product catalog, evolving design trends, and company system updates.

• Sales Target Pressure: Consistently meeting or exceeding individual and store sales goals in a competitive retail environment.

• Navigating Retail Pace: Adapting to the dynamic and often fast-paced nature of a busy retail store, including handling walk-ins and unexpected customer demands.

Learning & Development Opportunities:

• Product Expertise: Deepen knowledge of flooring materials, installation processes, and design principles.

• Sales & Negotiation Skills: Develop advanced techniques for client engagement, needs assessment, and closing sales.

• CRM & System Proficiency: Master the use of Salesforce and other company tools for maximum operational efficiency.

• Design Trends: Stay abreast of current and emerging interior design styles and material innovations.

• Career Pathing: Access to training and development programs for advancement into senior design roles or store management.

📝 Enhancement Note: This role presents a solid opportunity for individuals to develop critical skills in sales, customer service, project management, and retail operations. The challenges are framed as opportunities for growth and skill enhancement, aligning with the company's commitment to employee development.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "A customer comes in wanting a modern kitchen floor but has a very traditional style for the rest of their home. How would you approach this consultation?" (Focus on needs assessment, offering options, and finding cohesive solutions.)

• Sales Process: "Describe your process for managing a design consultation from initial greeting to closing the sale and ensuring follow-up." (Emphasize structured approach, active listening, product knowledge, and post-sale communication.)

• Problem-Solving: "Imagine a customer is unhappy with a product recommendation you made. How would you handle this situation?" (Highlight empathy, active listening, problem-solving, and finding alternative solutions.)

Company & Culture Questions:

• "What do you know about Floor & Decor and our commitment to design services?" (Research the company's mission, values, and market position.)

• "How do you see yourself contributing to a team-oriented, customer-focused retail environment?" (Align your skills and work style with the company culture.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't stipulated, focus on your "verbal portfolio." Prepare 2-3 concise stories from your past experience that highlight:

  • A time you exceeded customer expectations.
  • A situation where you successfully managed multiple competing priorities or projects.
  • An instance where you contributed to achieving a team or individual sales goal.

• Be ready to discuss your understanding of the design process and how you would apply it in this role.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, sales aptitude, organizational skills, and a proactive, learning-oriented attitude. Highlighting any experience with systems that support sales and client management will be beneficial.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers website.

• Tailor your resume: Emphasize your customer service experience, any sales achievements, your ability to manage multiple tasks, and any experience with CRM or scheduling software. Quantify achievements where possible (e.g., "Assisted an average of X customers per day," "Contributed to Y% increase in store sales").

• Prepare your "verbal portfolio": Be ready to discuss specific examples from your past work that demonstrate your customer engagement, problem-solving, and project management skills during the interview.

• Research Floor & Decor: Understand their product offerings, target customer, and company values to better articulate your fit during the interview process. Focus on how you can contribute to their design services brand.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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