Design Consultant

📍 Job Overview

Job Title: Design Consultant Company: Floor & Decor Location: 370 Georgetown - TX (Georgetown, TX, United States) Job Type: OTHER Category: Sales & Design Operations Date Posted: February 10, 2026 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role is the primary customer engagement point on the sales floor, focusing on supporting design projects and driving sales through expert product consultation in flooring and related accessories.
• Responsible for managing the end-to-end customer design experience, from initial consultation and needs assessment to project completion and post-sale follow-up.
• Acts as a brand ambassador for design services, collaborating with store leadership to achieve sales targets and enhance the company's design service reputation.
• Requires strong clienteling abilities, networking skills, and the capacity to manage multiple customer projects concurrently with a high degree of accuracy and communication.

📝 Enhancement Note: While the job title is "Design Consultant," the responsibilities and requirements align with a customer-facing sales role with a strong design consultation component, rather than a traditional operations or back-office role. The focus is on direct customer interaction, project management from a sales perspective, and contributing to store revenue goals.

📈 Primary Responsibilities

• Greet and engage customers on the sales floor, proactively identifying design needs and offering expert advice on tile, wood, stone, and accessory products.
• Schedule and conduct professional design appointments, developing a strong client base through networking, referrals, and in-store lead generation.
• Design and sell comprehensive, aesthetically pleasing, and functional solutions for both residential and commercial projects, ensuring customer satisfaction.
• Manage multiple simultaneous customer projects from initial inquiry through installation, maintaining high accuracy, timeliness, and consistent communication.
• Collaborate closely with store leadership and team members to ensure seamless project execution, achieve sales objectives, and uphold company standards.
• Actively participate in and champion all company initiatives and goals, modeling best practices for store employees and contributing to a positive sales environment.
• Utilize various design and customer management applications, including Salesforce, the proprietary Online Design Appointment Scheduler, and MyProject, to track leads, manage appointments, and oversee project progress.
• Perform all other duties as assigned to support store operations and sales targets.

📝 Enhancement Note: The responsibilities emphasize proactive customer engagement, sales-driven design consultation, and project management from a client-facing perspective. The collaboration aspect highlights the importance of cross-functional teamwork within the retail store environment to achieve sales and service delivery.

🎓 Skills & Qualifications

Education:

• High school diploma or GED required.

Experience:

• Minimum of 1 year of retail or customer service experience.
• Internal candidates require a minimum of 6 months of tenure with Floor and Decor.

Required Skills:

• Strong customer service and interpersonal skills for effective client engagement.
• Proven ability to conduct design consultations and provide product recommendations.
• Basic mathematical skills for calculations and pricing.
• Demonstrated ability to multi-task and manage time effectively in a fast-paced retail environment.
• Proficiency in basic computer knowledge, including the Microsoft Office suite (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal, for clear customer and team interaction.
• Aptitude for networking and referral generation to build a strong client pipeline.
• Basic project management skills to track customer projects from start to finish.

Preferred Skills:

• Experience with CRM systems, specifically Salesforce.
• Familiarity with design software or online scheduling tools.
• Knowledge of flooring products (tile, wood, stone) and interior design principles.
• Clienteling experience to build and maintain long-term customer relationships.
• Ability to understand and utilize proprietary company design and project management applications.

📝 Enhancement Note: The qualifications focus on customer interaction, sales aptitude, and basic technical/organizational skills. The emphasis on retail experience and transferable skills makes this role accessible to individuals with a foundational background in customer-facing roles, with opportunities to develop specialized design and sales expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal design portfolio is not explicitly required, candidates are encouraged to highlight examples of successful customer projects managed, demonstrating their ability to:
  • Understand customer design needs and translate them into product selections.
  • Manage project timelines and communication effectively.
  • Achieve customer satisfaction and sales outcomes.
• Showcase an understanding of workflow management, particularly in handling multiple customer engagements simultaneously.
• Demonstrate familiarity with system utilization for tracking customer interactions, project status, and sales data.
• Be prepared to discuss how they would approach project management and clienteling in their own words, potentially using hypothetical scenarios.

Process Documentation:

• Candidates should be prepared to discuss their approach to documenting customer interactions and project progress using company-provided tools (e.g., Salesforce, online schedulers).
• Understanding the importance of clear communication trails and follow-up procedures within a retail sales context.
• Ability to learn and adapt to new process workflows and system implementations as introduced by the company.

📝 Enhancement Note: Given this is an entry-level sales and design role, the "portfolio" expectation is less about a formal collection of design work and more about demonstrating practical skills through experience and discussion. The focus is on process adherence, system utilization, and successful customer project management from a sales perspective.

💵 Compensation & Benefits

Salary Range:

• Base pay starts at a minimum of $17.00 per hour.
• Higher starting pay may be offered based on relevant experience and qualifications.

Benefits:

• Financial Wellness:
  • Bonus opportunities.
  • 401k with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Referral Bonus Program.
• Health & Wellness:
  • Medical Insurance (subject to eligibility criteria).
  • Dental Insurance (subject to eligibility criteria).
  • Vision Insurance (subject to eligibility criteria).
  • Life Insurance (subject to eligibility criteria).
• Work-Life Balance:
  • Paid vacation time (for eligible associates).
  • Paid sick time (for eligible associates).
  • Paid holidays.
  • A personal holiday.
  • Paid Volunteer Time Off (starts on Day 1).
• Career Growth:
  • Career advancement opportunities at every level.

Working Hours:

• This is a full-time position.
• Store operating hours are extensive:
  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM
• Employees will work shifts within these operating hours, which may include evenings, weekends, and holidays.
• Pickup hours for customers operate within slightly reduced windows, but the role requires flexibility to cover store operational needs.

📝 Enhancement Note: The salary is presented as an hourly base pay, common for retail roles. The benefits package is comprehensive, offering a mix of financial, health, and work-life balance incentives, with specific mention of career advancement, which is a key draw for entry-level positions. The working hours indicate a need for flexibility within retail operational demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Flooring & Home Improvement) Company Size: Floor & Decor is a large, publicly traded company with numerous store locations across the United States. This indicates a structured corporate environment with established processes and significant market presence. Founded: Floor & Decor was founded in 2000, indicating a relatively young but rapidly growing company with a focus on direct sourcing and value retail.

Team Structure:

• The Design Consultant is part of the store's sales team, likely reporting to a Store Manager or Assistant Store Manager, and potentially working closely with Design Leads or Department Specialists.
• Collaboration is expected with all store associates, including sales associates, warehouse staff, and leadership, to ensure a smooth customer experience from consultation to product fulfillment.
• The company emphasizes a team-oriented approach to achieving sales goals and providing exceptional customer service.

Methodology:

• Customer-Centric Approach: The core methodology revolves around understanding and meeting customer design needs through personalized consultations and product expertise.
• Sales-Driven Operations: Processes are designed to drive sales volume and achieve revenue targets, with an emphasis on consultative selling and clienteling.
• Efficiency and Value: Floor & Decor focuses on direct sourcing and efficient operations to offer competitive pricing, which influences the sales and consultation approach.

Company Website: flooranddecor.com

📝 Enhancement Note: The company context highlights a dynamic retail environment focused on growth, customer service, and value. The team structure emphasizes collaboration within a store setting, and the operational methodology is geared towards sales achievement and efficient service delivery within the home improvement sector.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Sales & Design This role serves as an entry point into a sales and design career within the retail sector, specifically within the home improvement and flooring industry. It provides foundational experience in customer consultation, product knowledge, sales techniques, and project management within a retail setting. The scope involves direct customer interaction and contributing to store-level sales targets.

Reporting Structure: The Design Consultant typically reports to a Store Manager or Assistant Store Manager. They work as part of the broader store sales team, collaborating with other sales associates, design specialists, and warehouse personnel. The reporting line emphasizes a direct contribution to store performance metrics.

Operations Impact: The Design Consultant's impact is primarily on driving revenue through direct sales and enhancing the customer experience. By providing expert design advice and managing customer projects effectively, they contribute to:

• Increased sales conversion rates.
• Higher average transaction values through cross-selling and upselling.
• Improved customer satisfaction and loyalty, leading to repeat business and referrals.
• Reinforcement of the Floor & Decor brand as a destination for design solutions.

Growth Opportunities:

• Advancement within Design: Potential to progress to more senior Design Consultant roles, or specialize in specific product categories.
• Sales Leadership: Opportunity to move into Assistant Store Manager or Store Manager positions, taking on broader operational and team leadership responsibilities.
• Specialized Roles: Possibility of moving into roles focused on specific departments, commercial sales, or corporate positions related to merchandising, training, or sales support.
• Skill Development: Continuous learning in product knowledge, design trends, sales techniques, and system utilization.

📝 Enhancement Note: This section frames the "Design Consultant" role within a broader career path, emphasizing its potential as a stepping stone for individuals interested in retail sales, design, and management. The "Operations Impact" focuses on tangible business outcomes driven by this customer-facing role.

🌐 Work Environment

Office Type: This is a retail store environment, not a traditional office. The "workspace" is the sales floor, design center areas, and potentially back-office/breakroom areas. Office Location(s): The specific location is Georgetown, TX. Floor & Decor operates numerous stores nationwide, suggesting potential for relocation opportunities for growth.

Workspace Context:

• Collaborative Environment: The sales floor requires constant interaction with customers and fellow associates, fostering a dynamic and team-oriented atmosphere.
• Tools and Technology: Associates will have access to point-of-sale (POS) systems, CRM software (Salesforce), scheduling tools, and potentially design visualization aids. The environment is geared towards facilitating sales and customer service.
• Team Interaction: Frequent interaction with colleagues is essential for supporting customers, sharing product knowledge, and coordinating project handoffs (e.g., to installation or warehouse teams).

Work Schedule:

• The role requires flexibility to work within the store's extended operating hours, which include evenings, weekends, and holidays.
• Specific schedules will vary based on store needs, staffing levels, and customer traffic patterns. This flexibility is crucial for covering peak times and ensuring consistent customer support.

📝 Enhancement Note: This section clarifies that the "work environment" is a retail store setting, emphasizing the customer-facing and collaborative nature of the role. It highlights the tools and schedule expectations typical of the retail industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, customer service experience, and interest in the role.
• In-Store Interview: A primary interview conducted at the store location, potentially involving a Store Manager or Assistant Store Manager. This will focus on:
  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions related to handling customer inquiries, design challenges, and sales scenarios.
  • A walk-through of the store to gauge product familiarity and understanding of the retail environment.
• Practical Assessment/Role-Play: Candidates may be asked to simulate a customer interaction or design consultation to demonstrate their approach and communication style.
• Final Interview: Potentially with a higher-level manager or a panel, focusing on cultural fit, long-term career aspirations, and alignment with company values.

Portfolio Review Tips:

• Since a formal design portfolio isn't a strict requirement, prepare to discuss specific examples from your past retail or customer service roles.
• Focus on Customer Success: Detail instances where you successfully helped a customer solve a problem, meet a need, or achieve a goal. Quantify results if possible (e.g., "increased customer satisfaction scores," "generated repeat business").
• Highlight Project Management: Describe how you managed multiple customer requests or projects simultaneously, ensuring all deadlines and requirements were met.
• Showcase Communication: Be ready to share examples of how you communicated complex information clearly to customers and collaborated with team members to ensure smooth service delivery.
• Demonstrate Adaptability: Discuss how you learned new products, systems, or processes quickly and effectively.

Challenge Preparation:

• Be prepared for scenario-based questions like:
  • "A customer is unsure about which tile to choose for their kitchen backsplash. How would you guide them?"
  • "How would you handle a situation where a customer is unhappy with a product selection after purchase?"
  • "Describe a time you had to manage multiple customer demands simultaneously. How did you prioritize?"
• Research Floor & Decor's product lines, target customer base, and brand positioning to demonstrate genuine interest and understanding.
• Understand the company's commitment to customer service and value-based retail.

📝 Enhancement Note: The interview process is tailored to a retail sales role, emphasizing practical skills, customer interaction, and problem-solving. The "portfolio" advice focuses on leveraging past experiences to demonstrate relevant competencies.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing inventory, and customer order entry. Proficiency in a POS system is essential for retail sales roles.
• Customer Relationship Management (CRM) System: Specifically Salesforce. This will be used for tracking customer interactions, managing leads, scheduling appointments, and clienteling. Understanding CRM principles and data management is key.
• Proprietary Scheduling Tool: An "Online Design Appointment Scheduler" for booking customer consultations. This likely involves managing calendars and availability.
• Internal Project Management Tool: "MyProject" is mentioned for managing customer projects through all phases. This implies a need for organization, tracking, and follow-up capabilities.

Analytics & Reporting:

• While not explicitly listed as a requirement for this role, Design Consultants will likely interact with reports generated by the POS and CRM systems to track their personal sales performance, conversion rates, and customer engagement metrics.
• Basic reporting on customer needs and preferences may be shared with management to inform inventory and sales strategies.

CRM & Automation:

• Salesforce: As the primary CRM, this tool is critical for managing the customer lifecycle from initial contact to post-sale follow-up.
• Automation: While direct automation responsibilities are unlikely for this role, the use of scheduling tools and CRM features implies an expectation of efficiency and leveraging technology to streamline processes.

📝 Enhancement Note: The technology stack is typical for a retail sales and design role, with a strong emphasis on CRM (Salesforce) for customer management and proprietary tools for scheduling and project tracking. The expectation is for the candidate to be proficient in using these tools to enhance sales and customer service.

👥 Team Culture & Values

Operations Values:

• Customer First: A paramount value, driving all interactions and decisions to ensure customer satisfaction and loyalty. This translates to a proactive, helpful, and solution-oriented approach.
• Teamwork & Collaboration: The success of the store relies on associates working together. This means supporting colleagues, sharing knowledge, and contributing to a positive team environment.
• Efficiency & Value: Floor & Decor's business model is built on providing quality products at competitive prices. This value encourages smart work, resourcefulness, and a focus on delivering maximum value to the customer.
• Growth & Development: The company emphasizes opportunities for employees to learn, advance, and build careers within the organization. This fosters a culture of continuous improvement and ambition.
• Integrity: Adhering to ethical practices in all dealings with customers, colleagues, and the company.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to collaborate across departments (sales, warehouse, management) to ensure a seamless customer journey from selection to fulfillment.
• Proactive Communication: Sharing information about customer needs, project status, and potential issues is crucial for effective teamwork.
• Supportive Environment: Team members are encouraged to assist each other to achieve collective goals and provide the best possible customer experience.
• Feedback Exchange: Openness to receiving and providing constructive feedback to help improve individual and team performance.

📝 Enhancement Note: The values and collaboration style are typical of a customer-centric retail organization that prioritizes teamwork, efficiency, and growth. The emphasis is on creating a positive and productive environment where associates work together to achieve common goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Customer Expectations: Balancing customer desires with product capabilities, budget constraints, and installation realities requires strong negotiation and communication skills.
• High-Volume Environment: Working in a busy retail store with multiple customer demands simultaneously can be demanding, requiring excellent time management and prioritization.
• Product Knowledge Acquisition: Mastering a wide range of flooring and accessory products, their applications, and design principles requires continuous learning.
• Sales Target Pressure: Meeting individual and store sales goals can be challenging, requiring consistent effort and effective sales strategies.
• Adapting to New Technologies: Staying current with company software updates and new tools for customer management and project tracking.

Learning & Development Opportunities:

• Product Training: Comprehensive training on all Floor & Decor product lines, including installation best practices and design applications.
• Sales Techniques: Development in consultative selling, clienteling, upselling, and closing techniques.
• Design Principles: Learning about color theory, space planning, material selection, and current design trends.
• System Proficiency: Training on Salesforce, proprietary scheduling tools, and other company software to maximize efficiency.
• Career Pathing: Opportunities to learn about management roles, specialized sales positions, and leadership development programs within the company.
• Mentorship: Potential to learn from experienced store leaders and senior sales associates.

📝 Enhancement Note: The challenges are framed as opportunities for skill development, and the growth opportunities highlight a structured path for continuous learning and career advancement within the retail and design sectors.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "A customer comes in looking for flooring for a high-traffic, pet-friendly kitchen. What questions would you ask, and what products would you recommend?" (Focus on needs assessment, product knowledge, and problem-solving.)
• Sales Approach: "Describe your process for engaging a customer on the sales floor and turning them into a design appointment." (Focus on proactive engagement, qualification, and building rapport.)
• Project Management: "How do you ensure a customer's project stays on track and that they are informed throughout the process?" (Focus on communication, organization, and follow-up.)
• Handling Objections: "A customer loves a product but feels it's too expensive. How would you address this?" (Focus on value selling, exploring alternatives, and negotiation.)

Company & Culture Questions:

• "Why are you interested in Floor & Decor specifically?" (Research the company's mission, values, and market position.)
• "How do you contribute to a positive team environment?" (Highlight collaboration, support, and a willingness to help colleagues.)
• "Describe a time you went above and beyond for a customer." (Showcase customer service excellence and initiative.)
• "What are your career goals, and how does this role fit into them?" (Demonstrate ambition and a desire for growth within the company.)

Portfolio Presentation Strategy:

• Prepare 2-3 specific examples from your past customer-facing roles.
• For each example, outline:
  • The Situation: What was the customer's need or problem?
  • Your Action: What steps did you take? What skills did you use (e.g., communication, problem-solving, product knowledge)?
  • The Result: What was the outcome for the customer and the business (e.g., sale made, customer satisfied, repeat business)?
• Be ready to discuss how you used any available tools (like a CRM or scheduling system) to manage the situation.
• Emphasize your role in building relationships and ensuring customer satisfaction.

📝 Enhancement Note: Interview preparation advice focuses on demonstrating key competencies for a retail sales and design role: customer engagement, product knowledge, sales acumen, and problem-solving, all within the context of Floor & Decor's business model.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers portal.
• Tailor your Resume: Highlight your customer service experience, any sales achievements, and examples of managing projects or multiple tasks. Use keywords from the job description, such as "customer engagement," "design consultation," "sales," and "project management."
• Prepare Your "Portfolio" Stories: Have 2-3 specific examples ready to discuss that demonstrate your ability to engage customers, solve problems, manage projects, and drive sales. Focus on quantifiable results where possible.
• Research Floor & Decor: Familiarize yourself with their product offerings, target market, and company values. Understand their position as a value retailer in the flooring industry.
• Practice Interview Questions: Rehearse answers to common behavioral and situational interview questions, focusing on demonstrating your customer-centric approach and sales aptitude.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.