Design Consultant

📍 Job Overview

Job Title: Design Consultant Company: Floor & Decor Location: Fullerton, CA Job Type: OTHER Category: Sales & Design Operations Date Posted: 2025-08-27T00:00:00 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role serves as the primary customer touchpoint for design-related inquiries, focusing on driving sales and customer satisfaction through expert product consultation and project management within a retail environment.
• The Design Consultant is responsible for understanding customer design needs, translating them into product selections, and managing the customer journey from initial consultation to project completion, directly impacting store revenue.
• This position requires a blend of sales acumen, design sensibility, and operational efficiency to manage multiple client projects concurrently in a fast-paced setting.
• The role involves significant collaboration with store leadership and other associates to ensure seamless project execution and to champion company-wide sales and service initiatives.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and required skills, particularly the focus on sales goals, customer engagement on the sales floor, and managing projects from inquiry to installation, strongly indicate this role operates within a Sales Operations and Customer Success framework, albeit with a strong design component. The "OTHER" employment type is likely a system classification, but the core function aligns with customer-facing sales and project coordination.

📈 Primary Responsibilities

• Engage proactively with customers on the sales floor, identifying their design needs and offering initial product consultation to drive project initiation.
• Conduct detailed design appointments with homeowners, interior designers, and builders to select appropriate tile, wood, stone, and accessory products for residential and commercial projects.
• Develop and manage a personal client base through networking, referrals, and in-store lead generation, fostering long-term customer relationships.
• Design and sell comprehensive, aesthetically pleasing, and functional design solutions that meet customer requirements and project scope.
• Manage multiple, concurrent customer projects, ensuring accuracy, timely follow-up, and clear communication throughout all project phases, from initial inquiry to installation.
• Collaborate effectively with store leadership and cross-functional teams to ensure smooth project management and achievement of store sales and operational targets.
• Actively support company initiatives by modeling and coaching best practices to other store employees, contributing to a culture of continuous improvement and customer focus.
• Utilize and maintain proficiency in various design and customer relationship management applications, including Salesforce, the online design appointment scheduler, and MyProject.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on client management and sales process adherence, typical of sales operations roles focused on customer lifecycle management and revenue generation. The mention of "proprietary Online Design Appointment Scheduler" and "MyProject" suggests specific system utilization that candidates should be prepared to discuss in the context of workflow efficiency and project tracking.

🎓 Skills & Qualifications

Education: High school diploma or GED required. Experience: Minimum of 1 year of retail or customer service experience. Internal candidates require a minimum of 6 months with Floor and Decor.

Required Skills:

• Proven customer service and client engagement skills, with an ability to build rapport and understand customer needs.
• Sales aptitude and a drive to meet and exceed sales targets and project goals.
• Proficiency in basic mathematical skills for calculations related to sales, project scope, and measurements.
• Strong communication and interpersonal skills for effective client and team interaction.
• Ability to multi-task and manage competing priorities in a fast-paced retail and project-driven environment.
• Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook), for administrative tasks and communication.
• Self-motivation and the ability to work independently while also collaborating effectively within a team.
• Demonstrated ability to follow through on project tasks and maintain consistent communication.

Preferred Skills:

• Prior experience in interior design, home improvement retail, or a related field.
• Familiarity with design consultation processes and best practices.
• Experience with CRM systems (e.g., Salesforce) and project management tools.
• Knowledge of various flooring, tile, and stone products, including their properties and applications.
• Networking and lead generation skills for building a client base.
• Aesthetic sensibility and understanding of design principles.

📝 Enhancement Note: The "1+ years of retail/customer service experience" requirement positions this as an entry-level role. However, the expectation of managing "multiple, simultaneous customer projects" and developing "clientele through networking and referrals" suggests that candidates with even limited but relevant experience in client management or sales support will be highly valued. Proficiency in "design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, and MyProject" indicates a need for candidates to demonstrate technical aptitude and a willingness to learn proprietary systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate experience in managing client projects from initial contact through completion, showcasing a structured approach to project lifecycle management.
• Provide examples of successful customer interactions that highlight problem-solving skills and effective communication strategies.
• Showcase any visual design work or project proposals that illustrate an understanding of aesthetic principles and client needs.
• Evidence of sales performance or customer satisfaction metrics, if available, to demonstrate impact on revenue and client relationships.

Process Documentation:

• Candidates may be asked to describe their process for handling customer inquiries and scheduling design consultations.
• Expect to discuss how you would manage multiple client projects simultaneously, including prioritization and follow-up methods.
• Be prepared to explain your approach to collaborative problem-solving with team members or leadership to achieve project objectives.
• Highlight experience with or ability to quickly learn and utilize CRM and project management software to streamline workflows and track progress.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates with demonstrable experience in managing client projects and sales processes will have a significant advantage. The emphasis on using specific company tools like Salesforce and proprietary schedulers suggests that candidates who can articulate their experience with similar systems or their ability to adapt quickly to new technology platforms will be well-received.

💵 Compensation & Benefits

Salary Range: $17.25 - $21.00 per hour.

Benefits:

• Bonus Opportunities: Potential for bonuses at all levels, incentivizing performance and sales achievements.
• Career Advancement: Clear pathways for career growth and promotion within the company, offering opportunities for development.
• Relocation Opportunities: Assistance or opportunities for relocation to other company locations across the country.
• Retirement Savings: 401k plan with a discretionary company match, supporting long-term financial planning.
• Employee Stock Purchase Plan: Opportunity to invest in the company's growth through stock ownership.
• Referral Bonus Program: Incentives for referring qualified candidates to the company.
• Personal Time Off: Includes a personal holiday and Volunteer Time Off, promoting work-life balance and community engagement.
• Comprehensive Insurance: Medical, Dental, Vision, and Life Insurance plans are available, subject to eligibility criteria, providing a robust benefits package.

Working Hours: Full-time, likely requiring flexibility to cover store operating hours, which include evenings and weekends. The role is on-site.

📝 Enhancement Note: The salary range is competitive for an entry-level customer-facing role in the retail design sector. The extensive benefits package, including bonus opportunities and career advancement, suggests that Floor & Decor invests in its employees, making this an attractive opportunity for individuals looking for stable employment with growth potential. The mention of "Bonus opportunities at every level" is a strong indicator of a performance-driven culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement Retail, specializing in flooring, tile, stone, and related accessories. Company Size: Floor & Decor is a large, publicly traded retail company with a significant national presence, indicating a structured corporate environment with established processes. Founded: Floor & Decor was founded in 2000, suggesting a relatively modern and dynamic company culture that has scaled rapidly.

Team Structure:

• The Design Consultant likely operates within a store team, reporting to a Store Manager or a designated Design/Sales Lead.
• The role involves close collaboration with sales associates, installation coordinators, and potentially inventory management staff to ensure a cohesive customer experience.
• Cross-functional collaboration is essential, particularly with store leadership to align on sales strategies, customer service standards, and operational efficiency.

Methodology:

• Emphasis on data-driven decision-making in sales and customer engagement, likely utilizing CRM data and sales performance metrics.
• Focus on process optimization to manage customer projects efficiently and improve the overall customer journey.
• A customer-centric approach is paramount, with a strong emphasis on providing expert advice and building client relationships.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: As a large retail organization, Floor & Decor likely fosters a culture that balances customer service excellence with operational efficiency. The rapid growth since its founding in 2000 suggests an adaptable and growth-oriented environment. The emphasis on "modeling and coaching best practices with store employees" indicates a commitment to team development and knowledge sharing.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Junior Associate within the Sales and Design Operations spectrum. This role is designed as a foundational step for individuals interested in a career in retail design, sales, or customer relationship management. Reporting Structure: Typically reports to Store Management (e.g., Store Manager, Assistant Store Manager) or a specialized Design Lead within the store. The role requires collaboration with various store associates. Operations Impact: Directly influences store revenue through sales consultations, project management, and customer satisfaction. Plays a key role in building customer loyalty and expanding the store's design service brand, contributing to overall business growth.

Growth Opportunities:

• Sales & Design Specialization: Potential to advance into Senior Design Consultant roles, specialize in specific product categories, or move into management positions within design services.
• Sales Leadership: Progression into roles such as Sales Lead, Assistant Store Manager, or Store Manager, leveraging sales and customer management skills.
• Operations & Merchandising: Opportunities to transition into roles focused on store operations, visual merchandising, or inventory management, utilizing in-depth product knowledge.
• Cross-Functional Moves: Potential to move into corporate roles related to sales training, customer experience, or product development, leveraging retail experience.

📝 Enhancement Note: The "Career advancement opportunities" and "Relocation opportunities" explicitly mentioned in the benefits highlight Floor & Decor's commitment to internal growth and employee development. For an entry-level position, the potential to move into sales leadership or specialized design roles offers a clear career trajectory within the company.

🌐 Work Environment

Office Type: Primarily a retail store environment, including a showroom, design area, and access to warehouse/stockroom facilities. Office Location(s): Fullerton, CA. The role is intrinsically tied to the physical retail location.

Workspace Context:

• The workspace involves direct customer interaction in a busy retail setting, requiring a professional and engaging demeanor.
• Access to design tools, product samples, and potentially a dedicated design consultation area is expected.
• Collaboration with store associates will occur throughout the workday, necessitating effective teamwork and communication.
• Exposure to a warehouse environment and moving vehicles is noted, requiring awareness of safety protocols.

Work Schedule: Flexible hours are expected to cover store operating hours, which include weekdays, evenings, Saturdays, and Sundays. This role is on-site and not remote.

📝 Enhancement Note: The "warehouse environment and moving vehicles" mention is a crucial detail for candidates, indicating that the role is not solely confined to a clean showroom but involves proximity to operational logistics, requiring an understanding of safety procedures. The diverse operating hours necessitate flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or recruiter phone screen to assess basic qualifications, experience, and cultural fit.
• Hiring Manager Interview: An in-person or video interview with the Store Manager or Design Lead to delve deeper into sales experience, design aptitude, and problem-solving skills. This may include situational questions related to customer interactions.
• Role-Playing/Scenario: Candidates might be asked to simulate a customer consultation or handle a specific design challenge to evaluate their approach and communication style.
• Final Interview: Potentially a final discussion with senior store leadership or a panel to confirm suitability for the role and discuss career aspirations.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, candidates with a digital portfolio (e.g., Behance, personal website) showcasing design projects, mood boards, or past sales achievements can be shared during the interview to demonstrate capabilities.
• Focus on presenting examples that highlight your ability to understand client needs, translate them into design solutions, and manage projects effectively.
• Prepare to discuss specific customer interactions where you successfully resolved issues, exceeded expectations, or drove sales.

Challenge Preparation:

• Be prepared for questions about how you handle difficult customers, manage multiple priorities, and approach sales targets.
• Practice articulating your design process and how you select products based on client requirements (e.g., budget, style, functionality).
• Research Floor & Decor's product lines and current design trends to demonstrate industry knowledge and passion.

📝 Enhancement Note: Given the entry-level nature, the interview process is likely to focus heavily on assessing potential, attitude, and basic sales/customer service skills rather than extensive prior experience. Demonstrating enthusiasm for design and a proactive approach to learning will be key.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Experience with Salesforce is explicitly mentioned, indicating its importance for customer management, lead tracking, and sales pipeline visibility.
• Proprietary Design Tools: Familiarity with or ability to quickly master the "Online Design Appointment Scheduler" and "MyProject" tools for managing customer appointments and project details.
• Point of Sale (POS) System: Likely used for processing sales transactions and managing customer orders.

Analytics & Reporting:

• Candidates may need to interact with sales reports and performance dashboards to track personal sales goals and customer project status.
• Understanding of basic data interpretation to identify customer needs and sales opportunities.

CRM & Automation:

• Proficiency in CRM for client relationship management and sales process automation is crucial.
• Familiarity with communication tools (e.g., email, internal messaging systems) for consistent customer follow-up.

📝 Enhancement Note: The explicit mention of Salesforce is a critical keyword for ATS systems and for candidates to highlight on their resumes. Proficiency in, or a strong aptitude for learning, proprietary scheduling and project management tools is also a key requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction is central to the role, driving sales and building loyalty.
• Sales Driven: A strong emphasis on achieving sales targets and contributing to the store's revenue goals.
• Teamwork: Collaborating effectively with store leadership and associates to ensure efficient operations and a positive customer experience.
• Efficiency & Process Adherence: Following established procedures for design consultations, project management, and system utilization to maintain consistency and accuracy.
• Growth Mindset: Willingness to learn about products, design trends, and company processes to continuously improve performance.

Collaboration Style:

• Cooperative and supportive, working alongside sales associates, management, and potentially installation teams.
• Requires proactive communication to share customer insights, project updates, and potential challenges.
• Openness to feedback and coaching from leadership to refine sales and design consultation techniques.

📝 Enhancement Note: The description implies a results-oriented retail environment where collaboration is key to delivering a seamless customer experience. The expectation to "model and coach best practices" suggests a culture that values knowledge sharing and mentorship among team members.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing a high volume of customer inquiries and design appointments while maintaining personalized service.
• Balancing creative design consultation with the need to achieve specific sales targets and project profitably.
• Adapting to diverse customer needs, preferences, and project scopes effectively.
• Staying current with a wide range of flooring, tile, and stone products and design trends.
• Working in a dynamic retail environment that may involve exposure to warehouse operations and varying noise levels.

Learning & Development Opportunities:

• Extensive product training on flooring, tile, stone, and accessories.
• Development of sales and customer relationship management skills.
• Training on design principles and consultation techniques.
• Opportunity to learn and master CRM and proprietary design/scheduling software.
• Potential for advancement into leadership roles within the retail store structure.

📝 Enhancement Note: The role presents an excellent opportunity for individuals to develop a strong foundation in retail sales, customer management, and design consultation. The challenges are typical of customer-facing sales roles, requiring resilience, strong organizational skills, and a proactive approach to problem-solving.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer. How did you resolve the situation?" - Focus on empathy, problem-solving, and de-escalation.
• "How do you stay organized when managing multiple projects or tasks simultaneously?" - Highlight time management, prioritization, and use of organizational tools.
• "Why are you interested in a design consultant role at Floor & Decor?" - Connect your skills and interests to the company's mission and the specific role.
• "How would you approach a customer who is unsure about their design choices?" - Demonstrate your consultative approach and ability to guide clients.
• "What experience do you have with sales or customer service that would make you successful in this role?" - Quantify achievements where possible.

Company & Culture Questions:

• "What do you know about Floor & Decor and our products?" - Show you've done your research.
• "How do you feel about working weekends and flexible hours?" - Be honest about your availability and willingness.
• "How do you contribute to a positive team environment?" - Emphasize collaboration and support.

Portfolio Presentation Strategy:

• If you have a portfolio, be ready to walk the interviewer through 1-2 key projects, explaining the client's needs, your design process, the products you selected, and the outcome.
• Focus on how your work demonstrated problem-solving, creativity, and client satisfaction.
• Be prepared to discuss your experience using CRM systems like Salesforce, or similar tools for managing client interactions.

📝 Enhancement Note: Candidates should prepare specific examples using the STAR method (Situation, Task, Action, Result) for behavioral questions. Emphasizing a passion for design, excellent customer service skills, and a proactive attitude will be crucial for success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the career portal via the provided URL.
• Resume Optimization: Tailor your resume to highlight any retail sales, customer service, or design-related experience. Quantify achievements with numbers (e.g., "Managed a client portfolio of 20+ projects," "Increased customer satisfaction scores by 15%").
• Portfolio Customization: If you have a portfolio, ensure it showcases your ability to consult with clients, present design solutions, and manage projects. If no formal portfolio exists, be ready to discuss specific projects or experiences that demonstrate these skills.
• Interview Preparation: Practice answering common retail sales and customer service interview questions, focusing on your ability to consult, sell, and manage client relationships. Prepare to discuss your understanding of design principles and your familiarity with CRM tools like Salesforce.
• Company Research: Familiarize yourself with Floor & Decor's product offerings, target customer base, and company values to demonstrate genuine interest and cultural alignment. Understand their commitment to design services and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.