Custom Framer - PT

📍 Job Overview

Job Title: Custom Framer - PT Company: Michaels Stores Location: Dunwoody-120 Perimeter Center Place NE, GA, United States Job Type: PART_TIME Category: Retail Operations / Merchandising Date Posted: August 12, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on direct customer engagement, leveraging sales and service skills to enhance the customer experience within the custom framing department.
• Key responsibilities include executing operational standards for framing production and maintaining visual merchandising standards in assigned store areas.
• The position requires proficiency in basic technical skills related to framing equipment operation and customer interaction for sales and service.
• Success in this role contributes to overall store performance through sales generation, customer satisfaction, and adherence to operational procedures.

📝 Enhancement Note: While the job title "Custom Framer" might imply a highly specialized craft, the description and requirements indicate an entry-level retail position with a focus on customer service, sales, and operational execution within the framing department. The "PT" signifies part-time employment. The role is firmly within the retail operations domain, specifically focusing on the in-store customer experience and department management.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging with shoppers, understanding their needs, and providing tailored custom framing solutions.
• Drive sales performance within the custom framing department by effectively promoting services, upselling, and closing sales, adhering to the "Elevated ABC Deliver" personal designer approach.
• Execute custom framing orders with a high degree of quality and precision, ensuring timely completion and adherence to company production standards.
• Manage and maintain the ready-made frame department and other assigned retail areas, including Single Item Single Order (SISO) and directed replenishment processes, to ensure visual merchandising standards are met.
• Deliver exceptional customer service by acknowledging customers, assisting with product location, providing solutions, and ensuring a positive shopping experience.
• Operate the cash register and handle transactions accurately and efficiently, adhering to all cash handling policies and procedures.
• Support company-wide loss prevention and safety programs by adhering to Standard Operating Procedures (SOPs) and company initiatives.
• Participate effectively in the truck un-load and stocking processes, ensuring adherence to truck standards and timely completion within budget.
• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store, as required.

📝 Enhancement Note: The responsibilities clearly outline a blend of customer-facing sales and service duties with essential back-end operational tasks like inventory management, stocking, and process adherence, typical of a part-time retail associate role. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured approach to consultative selling within the framing context.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions; formal education in art or design is not a stated requirement, but an appreciation for aesthetics is beneficial.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment, demonstrating an ability to interact positively with customers.
• Experience in sales, particularly in a consultative or solution-oriented capacity, is preferred.

Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and efficient service to all customers, building rapport and resolving inquiries.
• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications for order entry and information retrieval.
• Measuring Skills: Accurate measurement capabilities are essential for custom framing orders.
• Cash Handling Proficiency: Competence in operating a cash register, processing payments, and managing cash accurately.
• Operational Adherence: Ability to follow Standard Operating Procedures (SOPs) and company programs consistently.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding store operations and customer flow.
• Sales Experience: Proven ability to sell products and/or services, including upselling and cross-selling techniques.
• Framing Equipment Operation: Familiarity or demonstrated ability to learn and operate framing equipment, including a glass cutter.
• Visual Merchandising Acumen: An eye for presentation and the ability to maintain visually appealing displays in the framing department and other assigned areas.

📝 Enhancement Note: The "0-2" years experience aligns with an entry-level designation. While specific technical framing skills are listed as requirements (operating equipment, glass cutter), the overall context and preferred skills suggest that the company is willing to train candidates with strong foundational customer service and retail aptitudes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are implicitly expected to demonstrate their capabilities through their resume and interview performance.
• The ability to showcase examples of successful customer interactions, sales achievements, or instances of problem-solving in previous roles would be advantageous.
• Examples of maintaining organized work areas or managing tasks efficiently can serve as proxies for operational process adherence.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all aspects of the job, from customer engagement to transaction processing and department maintenance.
• Ability to follow precise instructions for custom framing order completion, ensuring accuracy in measurements, material selection, and assembly.
• Familiarity with inventory management processes, including stocking, replenishment, and maintaining visual standards for the framing department.

📝 Enhancement Note: For an entry-level retail position, a traditional "operations portfolio" is unlikely. However, candidates can prepare by identifying specific examples from past experiences that highlight their adherence to processes, customer service skills, and any contributions to efficiency or organization. The focus is on demonstrating capability through experience rather than a formal deliverable.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time, entry-level retail associates in the Dunwoody, GA area, the hourly wage is estimated to be between $12.00 - $16.00 per hour. This range is subject to variation based on the candidate's experience level and the specific requirements of the role.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans for eligible team members.
• Paid Time Off (PTO): Accrual of paid time off for vacation, sick leave, or personal days.
• Tuition Assistance: Programs available to support ongoing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services, fostering a connection with the brand’s creative offerings.
• Other Benefits: Potential for additional benefits as typically offered by large retail organizations, such as retirement savings plans (401k) or employee assistance programs.

Working Hours:

• The role is designated as part-time. Actual hours will vary based on business needs, but typically range from 15-25 hours per week. Work hours include nights, weekends, and early mornings, reflecting the operational demands of a retail environment.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail wages in the Atlanta metropolitan area, considering the cost of living and competitive job market for similar roles. The benefits listed are explicitly mentioned in the job description and are standard offerings for part-time employees at Michaels.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading creative destination in North America, serving a broad customer base interested in DIY projects, home décor, and personalized gifting. Company Size: Large. Michaels operates over 1,300 stores across the US and Canada, indicating a significant workforce and established operational infrastructure. Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a strong brand presence in the creative retail sector.

Team Structure:

• The Custom Framer likely operates within a store team structure, reporting to a Store Manager or Assistant Store Manager.
• They will collaborate closely with other store associates, including sales floor staff and potentially specialized roles within larger store formats.
• Cross-functional interaction would primarily be within the store environment, supporting sales initiatives and ensuring smooth operational flow across departments.

Methodology:

• Data Analysis: While not a primary function for this role, understanding sales data and key performance indicators (KPIs) related to framing sales and customer satisfaction can inform daily activities.
• Workflow Planning: Efficiently managing custom framing orders, from customer consultation to production and completion, requires careful workflow planning and time management.
• Automation and Efficiency: The role involves using POS systems and potentially other store-level technology to streamline transactions and order management. Adherence to SOPs is key to operational efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is centered around "fueling the joy of creativity." This translates to a customer-centric approach, encouraging an environment where both employees and customers feel inspired. The large company size suggests a structured environment with established processes and training programs.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and retail operations. Reporting Structure: The Custom Framer reports to store management, likely the Store Manager or an Assistant Store Manager. This provides exposure to retail management practices and hierarchical decision-making within a store setting. Operations Impact: The role directly impacts store revenue through custom framing sales and indirectly through enhancing the overall customer experience, which can lead to increased customer loyalty and repeat business. Efficient operations in the framing department contribute to positive customer perceptions.

Growth Opportunities:

• Skill Development: Opportunity to develop strong customer service, sales, and basic operational skills, including framing techniques and equipment operation.
• Advancement within Store: Potential to move into roles with increased responsibility within the store, such as Key Holder, Department Specialist, or Assistant Manager, by demonstrating reliability, sales acumen, and operational proficiency.
• Cross-functional Experience: Exposure to various aspects of retail operations, including visual merchandising, inventory management, and customer engagement across different store departments.

📝 Enhancement Note: For an entry-level part-time role, growth is primarily focused on mastering the current responsibilities and potentially taking on more senior associate duties within the store. Long-term career progression within Michaels would involve moving into management or specialized corporate roles, requiring demonstrated success and potentially further education or training.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing, with a focus on creating an inspiring and engaging atmosphere for shoppers. Office Location(s): The position is located at the Dunwoody-120 Perimeter Center Place NE store in Georgia. This is a typical retail store environment with customer service areas, sales floors, and back-of-house stock rooms.

Workspace Context:

• The workspace includes the main retail floor for customer interaction and department maintenance, the custom framing counter/area, and potentially stock rooms.
• The framing shop area will contain specialized equipment like a glass cutter and heat press, requiring careful adherence to safety protocols.
• The environment is generally climate-controlled, though some stock rooms may not be.

Work Schedule:

• The schedule is part-time and will include nights, weekends, and early mornings, aligning with typical retail operating hours. Flexibility in availability is crucial for this role.

📝 Enhancement Note: The work environment is characteristic of most brick-and-mortar retail stores, emphasizing customer interaction and the need for a clean, organized, and safe space. The presence of specialized framing equipment necessitates specific procedural awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or store hiring manager to assess basic qualifications, availability, and cultural fit.
• In-Store Interview: May involve a one-on-one or panel interview with the Store Manager or Assistant Manager. This stage will likely include behavioral questions related to customer service, sales scenarios, and problem-solving.
• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer interaction.
• Practical Demonstration (Optional): For roles involving specific equipment, a brief demonstration or discussion about operating such equipment might occur.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on preparing specific examples from past experiences that demonstrate:
  • Customer Service Success: Instances where you went above and beyond for a customer.
  • Sales Aptitude: Examples of successful upselling or problem-solving that led to a sale.
  • Organizational Skills: How you maintained a clean, organized workspace or managed tasks efficiently.
  • Teamwork: Contributions to team goals or collaborative efforts.
• Be ready to discuss your understanding of the custom framing process and how you would approach customer consultations.

Challenge Preparation:

• Be prepared for scenario-based questions asking how you would handle common retail situations, such as:
  • A customer looking for a specific item that is out of stock.
  • A customer dissatisfied with a framing order.
  • How to approach a customer browsing the framing section.
  • How to manage multiple customer requests simultaneously.
• Highlight your ability to learn quickly, follow instructions, and maintain a positive attitude under pressure.

📝 Enhancement Note: The interview process for this role will likely be standard for entry-level retail positions, focusing on behavioral competencies, customer service aptitude, and basic operational awareness. Demonstrating enthusiasm for the creative aspect of the role and a willingness to learn are key.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: Used for processing sales transactions, managing customer orders, and handling payment. Proficiency in operating this system is essential.
• Glass Cutter: A specialized tool required for custom framing, necessitating careful handling and accurate usage.
• Framing Equipment: Includes various tools and potentially machinery for cutting mats, assembling frames, and securing artwork. Familiarity or willingness to learn these is key.

Analytics & Reporting:

• While the Custom Framer role doesn't directly manage analytics, they contribute to data through sales transactions recorded in the POS system. Performance is often tracked via sales metrics and customer feedback.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: The role involves building customer relationships through direct interaction and potentially using store systems to track customer preferences or loyalty programs.
• Automation: The POS system represents the primary automation tool for transactional processes. Adherence to SOPs ensures automated processes are followed correctly.

📝 Enhancement Note: The technical requirements are specific to the retail environment and the custom framing service. Proficiency with POS systems is standard, while the framing equipment requires hands-on training and adherence to safety protocols.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on creating positive customer experiences and building relationships, essential for driving sales in the custom framing department.
• Creativity & Inspiration: Embracing the company's purpose to "fuel the joy of creativity" by assisting customers in realizing their artistic visions through framing.
• Teamwork and Collaboration: Working effectively with fellow store associates to ensure smooth store operations and a supportive work environment.
• Efficiency and Accuracy: Adhering to operational procedures and maintaining high standards for framing production and store presentation.
• Integrity and Respect: Upholding company values by interacting positively and respectfully with colleagues and customers.

Collaboration Style:

• Cross-functional Integration: Collaborating with other sales associates to assist customers across different store sections and support overall store goals.
• Process Review: Adhering to established processes and SOPs, with opportunities to provide feedback on operational improvements through management channels.
• Knowledge Sharing: Sharing best practices in customer service and framing techniques with team members to enhance collective performance.

📝 Enhancement Note: The company culture values creativity, customer engagement, and teamwork. Team members are expected to embody these values in their daily interactions and operational execution, contributing to a positive and productive retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, sales, production tasks, and store maintenance simultaneously requires strong time management and prioritization skills.
• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple to highly complex artistic requirements.
• Learning Technical Skills: Acquiring proficiency in operating specialized framing equipment and mastering precise measurement and cutting techniques.
• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout the year, particularly during peak retail seasons.

Learning & Development Opportunities:

• Framing Skill Enhancement: Opportunities to become proficient in various framing techniques, material selection, and the use of specialized equipment.
• Sales and Customer Service Training: Development of consultative sales skills, effective communication, and problem-solving techniques tailored to customer needs.
• Retail Operations Exposure: Gaining experience in visual merchandising, inventory management, and store operations, providing a broad understanding of the retail business.
• Potential for Certification: Depending on internal programs, opportunities to achieve certifications or specialized training in custom framing.

📝 Enhancement Note: This role offers a solid entry point into the retail sector with a specialization in custom services. Challenges are typical of retail environments, while growth opportunities focus on skill acquisition within the framing domain and broader retail operations.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Prepare to discuss how you would handle a customer who is unhappy with a framing choice, or how you would approach a customer who seems unsure about their framing needs. Focus on empathy, active listening, and solution-oriented responses.
• Sales Approach: Be ready to explain how you would recommend framing options, upsell complementary products (like matting or glass types), and close a sale. Highlight your ability to understand customer needs and translate them into product recommendations.
• Operational Adherence: Discuss your understanding of following procedures, maintaining a clean workspace, and accurately handling transactions. Provide examples of how you’ve ensured accuracy in previous roles.

Company & Culture Questions:

• Research Michaels’ brand, its commitment to creativity, and its role in the arts and crafts community. Be prepared to articulate why you are interested in working for Michaels and how your skills align with their values.
• Understand the importance of teamwork in a retail setting and be ready to share examples of how you’ve contributed to a team’s success.

Portfolio Presentation Strategy:

• As a formal portfolio is not required, prepare to speak confidently about your past experiences.
• Have specific examples ready for the interview that showcase your customer service skills, any sales achievements, and your ability to follow instructions and maintain organization.
• Think about how you would explain a complex customer request or a challenging sale you successfully managed.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service aptitude, a proactive sales mindset, and a commitment to operational excellence. Highlighting enthusiasm for the creative aspect of the role and a willingness to learn will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Resume Customization: Tailor your resume to highlight customer service achievements, any sales experience, and examples of meticulousness or adherence to procedures. Quantify accomplishments where possible (e.g., "Increased customer satisfaction scores by X%" or "Successfully handled Y transactions per shift").
• Portfolio Preparation (Conceptual): While no formal submission is needed, mentally prepare specific examples of your customer service interactions, problem-solving skills, or organizational abilities that you can readily discuss during the interview.
• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples related to customer engagement, sales, and operational tasks. Rehearse how you would present your experience and enthusiasm for the role.
• Company Research: Familiarize yourself with Michaels’ mission, values, and the specific services offered in their custom framing department. Understanding their commitment to creativity will help you connect with the role and the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.