Custom Framer (bonus potential) will train

📍 Job Overview

Job Title: Custom Framer (bonus potential) will train
Company: Michaels Stores
Location: Chandler-285 N Federal St, Chandler, AZ, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service
Date Posted: August 19, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships by providing expert custom framing solutions, directly impacting customer satisfaction and store revenue.
• Requires hands-on engagement with framing equipment, necessitating precision and adherence to quality standards in production.
• Involves active participation in store operations, including merchandising, inventory management, and maintaining a positive shopping environment.
• Contributes to the overall success of the store through excellent customer service, efficient sales processes, and adherence to company policies.

📝 Enhancement Note: While this role is not a traditional "Revenue Operations" or "Sales Operations" role, it is critical to frame it within an operational context. The "Custom Framer" position directly influences sales through consultative selling and contributes to operational efficiency by managing the framing department's workflow and quality. The "bonus potential" highlights a performance-driven aspect common in operations roles that aim to incentivize revenue generation and process adherence.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, acting as a design consultant to propose tailored solutions using the Elevated ABC Deliver process.
• Execute custom framing orders with a high degree of quality, ensuring on-time completion and adherence to customer specifications.
• Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting SISO (Ship-from-Store) and Directed Replenishment initiatives.
• Provide exceptional customer service by assisting customers in locating products, offering solutions, and ensuring a positive shopping experience.
• Operate the cash register, manage cash handling accurately, and support omni-channel processes (e.g., online order fulfillment, in-store pickup).
• Adhere to all Standard Operating Procedures (SOPs) and company programs, ensuring compliance with relevant laws and standards for safety, shrink prevention, and operational efficiency.
• Participate in truck unloads and stocking processes, ensuring adherence to truck standards and efficient inventory management.
• Maintain a safe, clean, and clutter-free store environment, particularly within the framing area.

📝 Enhancement Note: The primary responsibilities align with operational execution in a retail environment. Key operational aspects include process adherence (SOPs), quality control (framing orders), inventory management (ready-made frames, stocking), customer experience management, and point-of-sale operations. The emphasis on "bonus potential" and "delivering sales and production results" signifies a performance-oriented operational role.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions; formal education in design or art may be beneficial but is not a primary requirement.

Experience:

• Demonstrated ability to learn and apply new skills quickly, particularly in operating specialized equipment and following detailed processes.
• Experience in a customer-facing role, such as retail, hospitality, or service industries, is beneficial for building customer relationships and understanding service standards.

Required Skills:

• Basic computer skills for order processing, point-of-sale systems, and potential inventory management software.
• Proficiency in basic measuring skills to ensure accurate framing specifications and quality output.
• Ability to operate framing equipment and glass cutters safely and effectively, following established training protocols.
• Strong customer service orientation, with the ability to engage positively with customers and address their needs effectively.
• Familiarity with cash handling procedures and point-of-sale (POS) systems for efficient transaction processing.

Preferred Skills:

• Previous retail experience, especially in specialized departments or with custom services, to leverage existing knowledge of store operations and customer engagement.
• Proven experience in selling products and/or services, demonstrating an ability to consult with customers and drive sales through solution-oriented approaches.
• Aesthetic sensibility and an interest in art, design, or home décor, which can enhance the ability to provide creative framing solutions.

📝 Enhancement Note: The required skills emphasize foundational operational competencies: process execution (equipment operation, SOPs), precision (measuring, framing), customer interaction (service, sales), and transactional accuracy (cash handling, POS). The preferred skills point towards a desire for candidates who can quickly ramp up in sales and customer consultation, aligning with a performance-driven operational model. The "will train" aspect suggests a focus on aptitude and willingness to learn over prior specialized experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates with prior experience in custom design, art, or craft-related roles may benefit from showcasing examples of their work or projects that demonstrate attention to detail, creativity, and problem-solving.
• Candidates should be prepared to discuss their approach to learning new processes and operating specialized equipment, highlighting any experience with workflow management or quality control.
• Examples of successful customer interactions, problem resolution, or sales achievements can serve as a proxy for a professional portfolio, demonstrating customer engagement and impact.
• Any experience with inventory management systems, POS software, or design tools could be relevant to showcase familiarity with retail operational technology.

Process Documentation:

• Candidates are expected to understand and follow documented Standard Operating Procedures (SOPs) for all framing, sales, and operational tasks.
• The role involves learning and applying specific processes for operating framing equipment, cutting materials, assembling frames, and ensuring the quality of finished products.
• Emphasis will be placed on the ability to accurately document and execute customer orders, including specifications, materials, and timelines, as per company guidelines.

📝 Enhancement Note: For a role like this, the "portfolio" is less about formal project documents and more about demonstrating learned skills and process adherence. The enhancement focuses on how a candidate can show their operational capability through examples of their learning agility, problem-solving, and customer interaction, rather than a traditional project-based portfolio.

💵 Compensation & Benefits

Salary Range:

• As this position is part-time and an entry-level role with training provided, the hourly wage is likely to be at or slightly above the local minimum wage for Chandler, AZ. Based on industry averages for similar entry-level retail positions in the Phoenix metropolitan area, a starting range of $13.00 - $16.00 per hour is a reasonable estimate. The "bonus potential" indicates opportunities for additional earnings based on performance metrics, which could be tied to sales targets, production efficiency, or customer satisfaction scores.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members, providing comprehensive coverage.
• Paid Time Off (PTO) accrual, offering flexibility for personal needs and rest.
• Tuition Assistance programs to support ongoing education and professional development.
• Generous employee discounts on Michaels products and services, encouraging personal creativity and savings.
• Potential for performance-based bonuses, offering an incentive for achieving sales and operational targets.
• Access to various other benefits and programs designed to support team member well-being and career growth.

Working Hours:

• This is a part-time position, with working hours expected to be less than 30-40 hours per week. The specific schedule will vary based on store needs and may include nights, weekends, and early mornings, as stated in the job description. Flexibility in scheduling is often a key requirement for part-time retail roles to ensure adequate store coverage.

📝 Enhancement Note: The salary estimation is based on general retail entry-level wages in the Phoenix area. The "bonus potential" is interpreted as a performance incentive, common in sales-adjacent operational roles. The benefits listed are directly pulled from the provided text, highlighting their value for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading creative destination in North America, offering a wide range of supplies for various crafting hobbies. Company Size: Large (over 1,300 stores in 49 states and Canada). This indicates a structured corporate environment with established operational procedures and a significant market presence. Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with experience in retail operations and customer engagement.

Team Structure:

• The Custom Framer typically works within the store's sales floor team, reporting to a Store Manager or Assistant Manager. They may also work closely with other department specialists.
• The reporting structure is hierarchical, common in large retail organizations, with clear lines of accountability for sales, operations, and customer service.
• Cross-functional collaboration occurs with other store associates, particularly in areas like inventory management, customer assistance, and point-of-sale operations. Collaboration with the corporate support structure for training and policy updates is also implied.

Methodology:

• Operations are guided by established Standard Operating Procedures (SOPs) and company programs, emphasizing consistency and compliance.
• Customer engagement methodology is driven by building relationships and providing consultative sales solutions, as indicated by the "Elevated ABC Deliver" process.
• Efficiency and quality in production are key, requiring adherence to framing standards and timely order completion.

Company Website: http://www.michaels.com

📝 Enhancement Note: The company context emphasizes a large, established retail operation with defined processes and a customer-centric approach. The "fuel the joy of creativity" slogan suggests a culture that values creativity and customer engagement. The operational implications are a need for process adherence, quality control, and excellent customer service within a structured retail environment.

📈 Career & Growth Analysis

Operations Career Level: Entry Level / Associate. This role is an initial step into retail operations, focusing on direct customer interaction and process execution within a specific department. Reporting Structure: The Custom Framer reports to store management. This provides direct oversight and opportunities for feedback on performance in customer service, sales, and operational tasks. Operations Impact: The role's operations impact is directly tied to customer satisfaction through quality framing services and sales generation through consultative selling. Efficient execution of framing orders and maintaining department standards also contribute to the store's overall operational efficiency and profitability.

Growth Opportunities:

• Potential to advance to Senior Custom Framer or specialized roles within the framing department, taking on more complex projects or leadership responsibilities.
• Opportunities to cross-train in other store departments, expanding operational skillsets and knowledge of different retail functions.
• Career paths can lead to supervisory or management roles within Michaels stores, such as Key Holder, Assistant Store Manager, or Store Manager, by demonstrating strong operational performance, customer service, and leadership potential.
• Development in areas like sales consultation, visual merchandising, and inventory management can prepare individuals for broader retail operations careers.

📝 Enhancement Note: This role serves as a foundational stepping stone in retail operations. The growth analysis highlights how mastering customer service, sales techniques, and operational processes within framing can lead to increased responsibility and advancement within the Michaels retail structure.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within a Michaels store. Office Location(s): Chandler-285 N Federal St, Chandler, AZ. This specific location is a physical retail store accessible to the public.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with shoppers. It is a climate-controlled public retail space.
• The framing shop area is equipped with specialized tools and machinery, including a glass cutter and heat press, necessitating careful operation and adherence to safety protocols.
• Opportunities for team interaction exist with fellow store associates, providing a collaborative retail environment for sharing tasks and supporting customer needs.

Work Schedule:

• Part-time, with hours that may include nights, weekends, and early mornings. This schedule is designed to ensure adequate staffing during peak shopping times and operational hours. Flexibility is key for this role to meet the demands of a retail environment.

📝 Enhancement Note: The work environment is typical for retail operations – dynamic, customer-centric, and requiring adaptability to varied schedules. The specific mention of framing equipment highlights the need for careful operational execution and safety awareness within this specialized workspace.

📄 Application & Portfolio Review Process

Interview Process:

• The interview process likely begins with an online application, followed by a potential screening call or in-person interview with the hiring manager (e.g., Store Manager).
• Expect questions focused on customer service scenarios, problem-solving abilities, retail experience, and motivation for the role. Candidates may be asked about their understanding of framing or willingness to learn.
• A practical demonstration or discussion of basic measuring skills and comfort with tools might be included.
• The final stages may involve assessing cultural fit, reliability, and enthusiasm for the Michaels brand and its creative mission.

Portfolio Review Tips:

• For this role, a "portfolio" is less about traditional design work and more about showcasing practical skills and customer engagement. Candidates can prepare by thinking of specific examples where they:
  • Successfully helped a customer solve a problem or find a desired product.
  • Demonstrated attention to detail in a previous role (e.g., accuracy in order taking, precise execution of tasks).
  • Learned and quickly mastered a new skill or piece of equipment.
  • Worked effectively in a team to achieve a common goal.
• Highlight any experience with custom orders, design elements, or even personal crafting projects that showcase an understanding of materials and aesthetics.
• Be ready to articulate your understanding of the framing process based on the job description and any prior knowledge.

Challenge Preparation:

• Candidates might be asked to role-play a customer interaction, demonstrating how they would approach a customer with a framing request, handle objections, or upsell complementary products.
• Prepare to discuss how you would ensure the quality and accuracy of a framing order, emphasizing attention to detail and adherence to specifications.
• Be ready to explain how you manage your time effectively to balance customer service, production tasks, and maintaining store presentation.

📝 Enhancement Note: The interview and portfolio guidance are tailored to an entry-level retail operations role. The emphasis is on transferable skills, learning agility, customer service aptitude, and practical execution rather than complex operational strategy or data analysis.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency with or ability to learn to operate specialized framing machinery, including mat cutters, glass cutters, and possibly heat presses or mounting equipment.
• Point-of-Sale (POS) System: Experience with or ability to quickly learn retail POS systems for processing sales, managing transactions, and potentially handling returns or exchanges.
• Basic Computer Skills: Familiarity with general computer operations for accessing company portals, training modules, and potentially basic order management software.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding of basic sales metrics (e.g., sales per hour, conversion rates) and production turnaround times is beneficial for performance.

CRM & Automation:

• The "Elevated ABC Deliver" process implies a customer relationship management approach focused on personalized service and consultation. While not a formal CRM system in the traditional sense, it represents a structured method for customer engagement.
• Familiarity with any store-level inventory management or replenishment systems would be advantageous.

📝 Enhancement Note: The tools are specific to a retail environment with a specialized custom service component. The emphasis is on hands-on equipment operation and basic transactional systems, rather than advanced business intelligence or automation platforms, reflecting the entry-level nature of the role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to create memorable experiences, especially within the custom framing consultation.
• Creativity & Passion: Embracing the company's mission to "fuel the joy of creativity," which translates to enthusiasm for crafting, art, and helping customers bring their visions to life.
• Quality & Precision: Commitment to producing high-quality framing solutions that meet customer expectations and company standards for craftsmanship.
• Teamwork & Collaboration: Working effectively with fellow store associates to ensure smooth store operations, efficient workflow, and a supportive environment.
• Integrity & Accountability: Adhering to company policies, maintaining honesty in transactions, and taking responsibility for assigned tasks and operational standards.

Collaboration Style:

• Collaborative within the store team, sharing responsibilities for customer assistance, store presentation, and operational tasks.
• Emphasis on communication to ensure smooth handoffs for custom orders and to resolve customer issues efficiently.
• A supportive environment where team members help each other, especially during peak times or when learning new processes.

📝 Enhancement Note: The team culture values are derived from the company's mission and the nature of a retail environment. The emphasis is on customer-centricity, creativity, quality execution, and teamwork, which are crucial for success in this customer-facing operational role.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve for Framing Equipment: Mastering the operation of specialized framing tools and machinery safely and efficiently can be a challenge for individuals with no prior experience.
• Balancing Multiple Responsibilities: Juggling direct customer service, custom order consultation, production tasks, and general store duties requires effective time management and prioritization.
• Handling Difficult Customer Situations: Dealing with customer expectations, potential complaints, or complex design requests requires strong interpersonal and problem-solving skills.
• Maintaining Quality Standards: Consistently producing high-quality framing work that meets customer satisfaction and company specifications can be demanding.

Learning & Development Opportunities:

• Comprehensive on-the-job training for all aspects of the Custom Framer role, including equipment operation, framing techniques, and sales consultation.
• Opportunities to develop strong customer service and sales skills, valuable for any career path.
• Exposure to retail operations management and potential pathways for advancement within Michaels' store leadership structure.
• Access to employee discounts and potential tuition assistance can support personal and professional growth.

📝 Enhancement Note: The challenges identified are typical for entry-level operational roles that involve new technical skills and customer interaction. The growth opportunities focus on skill acquisition and career progression within the retail sector, leveraging the training and structure provided by Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about their framing choice, or how you would resolve an issue with a completed order. Focus on empathy, active listening, and solution-oriented approaches.
• Problem-Solving: Think of a time you encountered a challenge in a previous role and how you overcame it. For this role, consider how you would approach a complex framing request or manage multiple orders simultaneously.
• Motivation & Fit: Articulate why you are interested in Michaels, the Custom Framer role, and what you understand about the company's creative mission. Connect your skills and interests to the company values.

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives to understand their commitment to creativity and community.
• Be ready to discuss how you contribute to a positive team environment and what your expectations are for collaboration.
• Consider how you would embody the company's value of "fueling the joy of creativity" in your interactions with customers.

Portfolio Presentation Strategy:

• If you have relevant experience (crafts, design, retail), prepare to briefly highlight 1-2 key achievements or projects that demonstrate your skills in customer service, attention to detail, or problem-solving.
• For example, you could discuss a time you helped a customer achieve a specific outcome, or a project where precision was critical.
• Be ready to talk about your ability to learn new processes quickly and your comfort level with hands-on work and operating machinery.

📝 Enhancement Note: The interview preparation advice is designed to help candidates showcase their customer service aptitude, learning ability, and cultural alignment for an entry-level retail operations position, emphasizing practical examples over formal operational metrics.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided URL.
• Resume Optimization: Ensure your resume clearly highlights customer service experience, any retail or sales background, and any instances where you demonstrated attention to detail, precision, or the ability to learn new technical skills. Quantify achievements where possible (e.g., "assisted an average of X customers per shift").
• Portfolio Preparation: While not a formal portfolio, be ready to discuss specific examples from past roles or personal projects that showcase your customer interaction skills, problem-solving abilities, and capacity for detail-oriented work, especially if related to crafts, art, or custom services.
• Company Research: Familiarize yourself with Michaels' mission, product offerings (especially custom framing), and company culture by visiting their website. Understand their commitment to creativity and customer experience.
• Interview Practice: Practice articulating your responses to common retail interview questions, focusing on how you would contribute to customer satisfaction, sales, and store operations in the Custom Framer role. Prepare to ask thoughtful questions about the role and team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.