Custom Art Framer, Part Time, no experience required

📍 Job Overview

Job Title: Custom Art Framer, Part Time, no experience required
Company: Michaels Stores
Location: King of Prussia, Pennsylvania, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service / Creative Services
Date Posted: October 26, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.
• Key responsibilities include building customer relationships, understanding their creative needs, and translating those into high-quality, custom framing solutions.
• The position involves operating specialized framing equipment and maintaining visual merchandising standards within the store, particularly in the framing area.
• Success in this role is measured by customer satisfaction, sales performance in custom framing, and adherence to operational procedures and safety protocols.

📝 Enhancement Note: While the job title suggests a creative focus, the core responsibilities and skills required (customer service, sales, operational adherence) indicate a strong leaning towards retail operations with specialized product knowledge. The "no experience required" aspect positions this role as an entry-level opportunity within the broader retail and creative services sector.

📈 Primary Responsibilities

• Customer Engagement & Consultation:
  • Engage actively with customers to understand their framing needs and creative vision for artwork, photographs, and memorabilia.
  • Utilize consultative selling techniques to recommend appropriate framing styles, matting options, and materials that enhance the customer's pieces.
  • Educate customers on the value and impact of custom framing solutions.
• Custom Framing Production:
  • Accurately measure artwork and select appropriate materials (frames, mats, glass, backing) based on customer specifications and design principles.
  • Operate framing equipment, including mat cutters and specialized framing tools, safely and efficiently to produce high-quality finished products.
  • Ensure all custom framing orders are completed accurately, to standard, and within the promised turnaround time.
• Sales & Operational Execution:
  • Drive sales performance within the custom framing department by meeting sales targets and promoting special offers.
  • Operate the Point of Sale (POS) system accurately for order entry, payment processing, and cash handling.
  • Maintain the visual presentation of the ready-made frame department and other assigned areas, ensuring they are well-merchandised, stocked, and inviting.
  • Participate in inventory management tasks, including truck unload, stocking, and replenishment, adhering to Standard Operating Procedures (SOPs).
• Store Operations & Teamwork:
  • Contribute to a safe, clean, and clutter-free store environment by maintaining assigned areas and participating in general store upkeep.
  • Adhere strictly to all company policies, SOPs, and safety programs to ensure compliance and minimize risk.
  • Collaborate effectively with team members to support overall store operations, including assisting with Omni-channel processes and customer inquiries.
  • Act as a role model by projecting a positive attitude, maintaining respectful interactions, and demonstrating commitment to the company's values.

📝 Enhancement Note: The responsibilities emphasize a dual role: direct customer interaction and sales, coupled with hands-on production and operational duties. The mention of "Elevated ABC Deliver" suggests a specific customer service methodology focused on relationship building and consultative selling within the framing context.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated as a minimum requirement, it is beneficial for understanding instructions and basic math.

Experience:

• No prior experience is required, making this an ideal opportunity for individuals new to the retail or custom framing industry.
• Previous experience in customer service or retail environments is preferred, as it indicates familiarity with customer interaction and store operations.
• Experience in sales, particularly in consultative or product-based selling, is advantageous for driving framing sales.

Required Skills:

• Basic Measuring Skills: Essential for accurately assessing artwork dimensions and selecting appropriate framing materials.
• Basic Computer Skills: Necessary for operating the POS system, potentially for order entry, and accessing company information.
• Customer Service Orientation: Ability to engage positively with customers, understand their needs, and provide solutions.
• Manual Dexterity & Fine Motor Skills: Required for precise operation of framing tools and equipment.
• Ability to Operate Framing Equipment: Proficiency with tools such as mat cutters and framing machinery will be trained.

Preferred Skills:

• Retail Sales Experience: Proven ability to sell products and services, understand sales targets, and engage customers effectively.
• Artistic Aptitude/Interest: A passion for art and design can enhance the ability to consult with customers on framing solutions.
• Experience with POS Systems: Familiarity with transaction processing and cash handling procedures.
• Problem-Solving Skills: Ability to address customer concerns and operational challenges effectively.

📝 Enhancement Note: The "no experience required" aspect is a key differentiator, lowering the barrier to entry. However, the "preferred" skills highlight areas where candidates with prior retail or sales backgrounds will likely find more immediate success and potentially faster development. The emphasis on "basic measuring skills" and "basic computer skills" suggests that foundational competencies are key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant past experiences that demonstrate their ability to handle customer interactions, follow procedures, or showcase creative problem-solving.
• For candidates with previous retail or sales experience, quantifiable achievements related to sales targets, customer satisfaction, or process improvements can serve as informal portfolio elements.
• If applicable, any personal projects or experiences showcasing an understanding of design, color theory, or material selection could be beneficial to mention in an interview.

Process Documentation:

• Candidates are expected to demonstrate an aptitude for learning and adhering to Standard Operating Procedures (SOPs) for all aspects of the job, from customer service to production and safety.
• The ability to follow detailed instructions for operating framing equipment and completing orders accurately is crucial.
• An understanding of how to contribute to a well-organized and efficient workflow within the framing department is expected.

📝 Enhancement Note: For an entry-level, no-experience-required position, the emphasis is less on a formal portfolio and more on the candidate's demonstrated ability to learn, follow instructions, and execute defined processes. Highlighting customer service skills and any experience with precise tasks will be key.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $12.00 - $16.00 per hour (based on industry averages for similar part-time retail/framing roles in the King of Prussia, PA area, considering entry-level experience).
• Factors Influencing Salary: Actual pay will depend on the candidate's demonstrated skills, any transferable experience, and the specific needs of the store.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options available.
• Paid Time Off (PTO): Accrued PTO for eligible part-time employees.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Potential for Advancement: Opportunities for growth within the company.
• Other Benefits: Details available on mikbenefits.com.

Working Hours:

• This is a part-time position, with approximately 20 hours per week.
• Work hours will include nights, weekends, and potentially early mornings, aligning with retail operational needs. Flexibility in scheduling is expected.

📝 Enhancement Note: The estimated salary range is based on current market data for entry-level part-time retail positions in the King of Prussia, Pennsylvania area. The provided benefits are standard for a large retail organization like Michaels and are designed to support team members' well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

• Michaels operates within the arts and crafts retail sector, catering to a wide range of creative needs, from DIY projects to professional art display. The custom framing segment requires a blend of customer service, design consultation, and production precision.

Company Size: Large (Over 1,300 stores across North America)

• Being part of a large retail chain means access to established operational frameworks, structured training programs, and a broad customer base. It also implies a need for consistency in service and execution across all locations.

Founded: 1973

• With a long history, Michaels has developed a strong brand presence and a deep understanding of the creative market. This longevity suggests stability and a well-defined corporate culture.

Team Structure:

• Operations: The Custom Art Framer will be part of the store's operational team, working closely with other sales associates, potentially a framing specialist or department manager, and the store manager.
• Reporting: Typically reports to the Framing Lead or Store Manager, with direct supervision focused on daily tasks, sales performance, and adherence to procedures.
• Collaboration: Emphasis on cross-functional collaboration within the store, assisting customers from various departments and supporting general store functions as needed.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity" and building "customer relationships," indicating a focus on personalized service and creating positive shopping experiences.
• Process Adherence: Strong emphasis on Standard Operating Procedures (SOPs) for consistency, quality, and safety in all operations, including framing production.
• Sales-Driven Environment: Performance is often measured by sales targets, particularly in specialized departments like custom framing.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's stated purpose, "to fuel the joy of creativity," is central to its culture. For an operations role, this translates to facilitating that creativity through excellent service, high-quality product delivery, and an efficient, supportive store environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role is designed for individuals starting their careers or seeking entry into the retail and creative services sector. It provides foundational experience in customer service, sales, and operational execution within a specialized department.

Reporting Structure:

• The Custom Art Framer will report to a direct supervisor (e.g., Framing Lead, Assistant Manager, or Store Manager). The reporting structure is hierarchical, common in retail environments, ensuring clear lines of responsibility and accountability for daily tasks and performance.

Operations Impact:

• The operations of the framing department directly impact customer satisfaction and store revenue. High-quality framing solutions and positive customer interactions can lead to repeat business and positive word-of-mouth, contributing to the store's overall success and profitability. Efficient production processes minimize waste and maximize throughput, directly affecting operational costs.

Growth Opportunities:

• Skill Development: Opportunities to become proficient in custom framing techniques, operating specialized equipment, consultative selling, and POS operations.
• Career Progression: Potential to advance to roles such as Senior Framer, Framing Lead, Assistant Store Manager, or Store Manager within Michaels. Further opportunities may exist in visual merchandising, inventory management, or corporate roles for exceptional performers.
• Cross-Training: Exposure to other store departments can broaden skill sets and understanding of overall retail operations.

📝 Enhancement Note: This role serves as a stepping stone. The "no experience required" aspect means growth will be heavily dependent on the candidate's ability to learn quickly, demonstrate strong work ethic, and embrace company processes and customer service standards.

🌐 Work Environment

Office Type: Public Retail Store Environment

• The primary work location is a customer-facing retail store, specifically within the custom framing department and the general sales floor.

Office Location(s):

• King of Prussia, Pennsylvania (200 W DeKalb Pike). This location is in a suburban retail hub.

Workspace Context:

• Customer Interaction: Frequent direct interaction with a diverse range of customers, requiring strong interpersonal and communication skills.
• Production Area: The framing shop involves specialized equipment, tools, and materials, requiring a focus on precision, safety, and organization. This area may have specific climate controls or ventilation systems.
• Team Collaboration: Opportunities to work closely with other store associates, fostering a team-oriented atmosphere.
• Tools & Technology: Access to POS systems, framing equipment (mat cutters, specialized tools), and potentially basic computer systems for order management.

Work Schedule:

• The schedule is flexible and part-time, typically around 20 hours per week.
• Availability for nights, weekends, and holidays is essential, as these are peak times for retail operations.

📝 Enhancement Note: The work environment is dynamic, blending customer service on the sales floor with hands-on production in the framing area. The framing shop itself presents a unique workspace with specific safety and operational considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application followed by a brief phone or video screening to assess basic qualifications and availability.
• In-Person Interview: A face-to-face interview at the store location. This will likely include:
  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and attitude (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting hypothetical scenarios related to customer interactions or production challenges (e.g., "A customer wants an unusual framing request; how would you handle it?").
  • Skills Assessment: Discussion of basic computer and measuring skills, and willingness to learn framing equipment.
  • Company Culture Fit: Evaluating alignment with Michaels' values and mission.
• Potential Second Interview: May involve meeting with the store manager or a department lead for a more in-depth discussion.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on articulating your skills and experiences effectively during the interview.
• Highlight Customer Service: Be ready to share examples of how you've provided excellent customer service, resolved issues, or gone the extra mile.
• Demonstrate Eagerness to Learn: Emphasize your willingness and ability to learn new skills, operate machinery, and follow procedures.
• Showcase Attention to Detail: Mention any experiences where precision, accuracy, and following instructions were critical to success.
• Express Enthusiasm for Art/Creativity: If you have a personal interest in art, crafts, or design, share it to demonstrate passion and potential fit for the role.

Challenge Preparation:

• Be prepared to discuss how you would handle common retail scenarios, such as dealing with a demanding customer, suggesting solutions for a product inquiry, or managing multiple tasks simultaneously.
• Think about how you would approach learning a new technical skill like operating framing equipment – emphasizing a systematic, instruction-following approach.

📝 Enhancement Note: The interview process for an entry-level role like this will focus on assessing soft skills, attitude, and potential rather than extensive prior experience. Candidates should prepare concrete examples of their customer service abilities and their eagerness to learn and adapt.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:
  • Mat Cutters: Essential for precisely cutting mats to fit artwork. Training will be provided on safe and accurate operation.
  • Framing Tools: Various tools for assembling frames, cutting glass, mounting artwork, and finishing projects.
  • Heat Press: May be used for specific mounting or finishing techniques.
• Point of Sale (POS) System:
  • Used for processing customer transactions, entering custom orders, managing payments (cash, credit cards), and potentially accessing customer history.
• Basic Measuring Tools:
  • Tape measures, rulers, and other precision instruments for accurate artwork and frame measurements.

Analytics & Reporting:

• While not directly responsible for complex analytics, the associate will contribute to sales data through POS transactions. Understanding basic sales metrics (e.g., sales per hour, conversion rates) as communicated by management is beneficial.

CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer orders and preferences. No significant CRM or automation tool proficiency is expected for this role.

📝 Enhancement Note: The technology stack is primarily focused on operational tools directly related to the custom framing process and retail sales transactions. Proficiency is not expected at the outset, but a demonstrated ability to learn and operate these tools is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive, memorable experiences ("fueling the joy of creativity").
• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions that meet customer expectations.
• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and excellent customer service across all departments.
• Safety & Compliance: Adhering to all safety protocols and company procedures to ensure a secure environment for team members and customers.
• Creativity & Passion: Encouraging a passion for art, crafts, and creative expression in both employees and customers.

Collaboration Style:

• Supportive: Associates are expected to support each other, sharing tasks and assisting customers as needed, regardless of departmental assignment.
• Instructional: Learning new skills, especially framing techniques, will involve clear instruction and mentorship from experienced team members or supervisors.
• Customer-Centric: All interactions, whether internal or external, should be geared towards facilitating the customer's creative journey and ensuring their satisfaction.

📝 Enhancement Note: The culture is geared towards fostering creativity while maintaining operational efficiency and excellent customer service. Team members are expected to be helpful, adaptable, and committed to both the company mission and their colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve: Mastering framing equipment and techniques requires attention to detail and practice.
• Customer Expectations: Balancing diverse customer needs, design preferences, and budget constraints can be challenging.
• Pace of Work: Managing multiple customer interactions and production tasks simultaneously, especially during peak times.
• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing, including mat cutting, frame assembly, and material selection.
• Sales & Customer Service: Enhance consultative selling techniques and customer relationship management.
• Retail Operations: Gain a comprehensive understanding of retail store management, inventory, merchandising, and POS systems.
• Career Advancement: Potential pathways to leadership roles within Michaels stores, leveraging acquired operational and customer service skills.

📝 Enhancement Note: This role offers significant opportunities for skill acquisition in a niche area (custom framing) combined with core retail competencies. The challenges are typical of entry-level retail positions but are balanced by robust training and growth potential within a large organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Prepare examples of how you have handled customer inquiries, resolved complaints, or gone above and beyond to assist someone. Focus on empathy, problem-solving, and achieving a positive outcome.
• Learning & Adaptability: Be ready to discuss how you learn new skills, especially technical ones. Emphasize your ability to follow instructions, ask clarifying questions, and practice diligently.
• Teamwork: Share instances where you collaborated effectively with a team to achieve a common goal or overcome an obstacle.
• Attention to Detail: Highlight experiences where precision and accuracy were crucial for success, whether in a previous job, school project, or personal endeavor.

Company & Culture Questions:

• Research Michaels: Understand their mission ("fuel the joy of creativity"), product offerings, and commitment to customers. Mentioning specific aspects of their business or values demonstrates genuine interest.
• Fit with Retail: Discuss why you are interested in a retail environment and specifically in a customer-facing role at Michaels.
• Work Ethic: Be prepared to discuss your reliability, punctuality, and willingness to work flexible hours, including nights and weekends.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, use your resume and interview responses as your "portfolio."
• Resume Optimization: Ensure your resume clearly lists any relevant skills (e.g., customer service, basic math, computer proficiency) and highlights any past achievements, even if from non-retail roles, that demonstrate transferable skills like responsibility, attention to detail, or interpersonal abilities.
• Interview Storytelling: Prepare concise "STAR" method (Situation, Task, Action, Result) examples for behavioral and situational questions. Focus on demonstrating your ability to execute tasks, solve problems, and interact positively with others.

📝 Enhancement Note: The interview will likely assess your attitude, aptitude for learning, and customer service skills. Prepare specific examples that showcase these qualities, rather than focusing on a lack of direct framing experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Tailor your resume to highlight transferable skills such as customer service, attention to detail, basic computer literacy, and any experience with manual tasks or precise work.
• Prepare to discuss your customer service philosophy and how you would approach learning new technical skills like operating framing equipment.
• Research Michaels' values and be ready to articulate why you are a good cultural fit and how you can contribute to "fueling the joy of creativity."
• Be prepared for an in-person interview at the King of Prussia store, where you will discuss your qualifications and suitability for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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