Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6)

📍 Job Overview

Job Title: Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6)

Company: KnowledgeBrief

Location: Remote (UK) with occasional in-person meetings and workshops in London

Job Type: Full-Time

Category: Operations - Learning & Development / Curriculum Development

Date Posted: April 30, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (Primarily Remote)

🚀 Role Summary

• Develop and refine curriculum content for a Level 6 Service Designer apprenticeship program, ensuring alignment with the ST0894 Service Designer standard and End-Point Assessment (EPA) requirements.

• Deliver engaging and impactful workshops, coaching sessions, and group learning experiences to apprentices, fostering practical application of service design principles in their workplaces.

• Monitor apprentice progress through tripartite reviews, providing targeted support to guide them towards successful program completion and EPA readiness.

• Collaborate cross-functionally with the Curriculum Innovation Manager and Digital Learning Team to create high-quality, innovative learning materials and digital assets.

• Contribute to the continuous improvement of apprenticeship programmes, digital learning experiences, and overall learner outcomes through quality assurance and standardization activities.

📝 Enhancement Note: This role sits within an "Operations team" as described by the employer, but its core functions are deeply rooted in Learning & Development and Curriculum Design. For the purpose of this enhanced description, we've categorized it under "Operations - Learning & Development / Curriculum Development" to reflect its specialized nature within a business operations context. The emphasis on apprenticeship standards and EPA readiness suggests a strong focus on process adherence and outcome measurement, typical of operations roles.

📈 Primary Responsibilities

• Design, develop, and iterate on comprehensive curriculum content, modules, and learning materials specifically for the Level 6 Service Designer apprenticeship, ensuring full compliance with the ST0894 standard.

• Facilitate and deliver dynamic, interactive workshops, coaching sessions, and group learning experiences, both virtually and in-person, for apprentices.

• Coach and mentor apprentices, supporting them in the practical application of service design methodologies (e.g., user research, journey mapping, service blueprinting, prototyping, systems thinking) within their live work environments.

• Partner closely with the Curriculum Innovation Manager and the Digital Learning Team to conceptualize, create, and implement engaging digital learning assets, multimedia content, and interactive exercises.

• Proactively monitor individual learner progress, conduct scheduled tripartite reviews with learners and their employers, and identify any potential barriers to success, providing timely interventions.

• Actively participate in and contribute to standardisation processes, quality assurance reviews, and continuous improvement initiatives across all apprenticeship programmes.

• Cultivate and maintain strong, positive, and professional relationships with apprentices, their employers, and internal colleagues across various departments.

• Ensure accurate and up-to-date maintenance of learner records, progress tracking, and support compliance requirements related to apprenticeship funding and delivery.

📝 Enhancement Note: The primary responsibilities highlight a blend of curriculum design, direct facilitation, and administrative oversight, typical of an operations-focused educational role. The emphasis on "tripartite reviews" and "compliance requirements" indicates a structured, process-driven approach to learner management and program delivery, aligning with operational efficiency and accountability.

🎓 Skills & Qualifications

Education:

• GCSE English and Maths (or equivalent) is essential.

• A Degree in Service Design, UX, Design, or a related discipline is desirable.

Experience:

• Demonstrable occupational experience in service design, UX, or a closely related field is a mandatory requirement.

• Proven experience in designing learning programs, curriculum development, or creating training materials for professional development.

• Experience in coaching, mentoring, or actively supporting professionals through their development journeys.

• A solid understanding of adult learning principles and effective pedagogical approaches for professional learners.

Required Skills:

• Service Design Expertise: Deep understanding and practical application of user research, journey mapping, service blueprinting, prototyping, and systems thinking.

• Curriculum Development: Ability to design and develop engaging, standards-aligned learning content and resources.

• Coaching & Mentoring: Proficiency in guiding and developing professionals, fostering skill acquisition and application.

• Adult Learning Principles: Knowledge of how adults learn best and ability to apply these principles in program design and delivery.

• Communication & Relationship Building: Excellent verbal and written communication skills, with a proven ability to build strong rapport with diverse stakeholders.

• Process Adherence: Commitment to following established processes for learner management, reporting, and quality assurance.

Preferred Skills:

• Teaching & Assessment: Holding a recognized teaching qualification (AET, DET, PGCE) or assessment qualification (CAVA, IQA).

• Digital Learning Tools: Experience utilizing various digital learning platforms and tools to enhance remote and blended learning experiences.

• Apprenticeship Frameworks: Familiarity with apprenticeship standards, particularly ST0894, and End-Point Assessment (EPA) processes.

• Quality Assurance: Experience in quality assurance processes within an educational or training context.

📝 Enhancement Note: The "Essential" qualifications are heavily geared towards practical, hands-on experience in service design and adult education, reflecting a need for immediate impact. The "Desirable" qualifications, such as teaching and assessment certifications, indicate a pathway for individuals to further formalize their expertise and align with operational quality standards within the apprenticeship sector. The emphasis on GCSE English and Maths suggests a foundational requirement for strong communication and analytical skills essential for operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Curriculum Design Samples: Examples of learning modules, lesson plans, or workshop materials developed for professional audiences, showcasing alignment with specific learning objectives or standards.

• Coaching Case Studies: Demonstrations of how you have supported individuals or groups in developing specific skills, highlighting the process, challenges, and outcomes achieved.

• Service Design Application: Evidence of service design projects or initiatives where you applied methodologies like user research, journey mapping, or prototyping to solve real-world problems.

• Process Improvement Documentation: Any documentation or case studies illustrating how you've contributed to improving learning processes, operational workflows, or learner outcomes.

Process Documentation:

• Curriculum Development Workflow: Understanding and ability to document the process from initial standard review through to final content sign-off, including iterative feedback loops.

• Learner Support Framework: Familiarity with structured processes for monitoring learner progress, conducting reviews (e.g., tripartite), and implementing support interventions.

• Quality Assurance Procedures: Documentation demonstrating adherence to quality standards, including feedback mechanisms, course reviews, and continuous improvement cycles.

• Digital Learning Asset Creation: Processes for developing and managing digital learning content, ensuring version control, accessibility, and integration with learning platforms.

📝 Enhancement Note: While a formal "portfolio" isn't explicitly requested in the original listing, the nature of the role (Course Developer & Skills Coach) necessitates demonstrating capabilities through practical examples. The "Portfolio Essentials" and "Process Documentation" sections infer what kind of evidence would be most compelling to showcase during the application or interview stages, focusing on demonstrable skills in curriculum creation, coaching impact, and adherence to structured learning/operational processes.

💵 Compensation & Benefits

Salary Range: £37,500 – £40,000 per annum, dependent on experience.

Benefits:

• Dedicated monthly CPD time: Allocated professional development time to support your continuous learning and skill enhancement, crucial for staying current in service design and education.

• 5.6 weeks annual leave: Generous annual leave allowance, providing ample time for rest and personal pursuits.

• Bank Holidays: In addition to annual leave, all UK bank holidays are provided.

• Two-week company closure: A significant benefit of a full company shutdown over Christmas and New Year, ensuring a substantial break.

• Company sick pay: Financial support during periods of illness, offering peace of mind.

• Employee Assistance Programme (EAP): Confidential access to counselling and support services for personal and professional challenges.

• Wellbeing support: Resources and initiatives aimed at promoting employee health and wellbeing.

• Opportunities for cross-team projects: Chance to contribute to broader organizational initiatives and gain exposure to different areas of the business.

• Remote-first environment: Flexibility and autonomy afforded by a remote work setup, balanced with opportunities for in-person connection.

Working Hours: Full-time (approximately 40 hours per week). While remote, the role requires availability for scheduled workshops, coaching sessions, and meetings, which may occasionally necessitate in-person attendance in London.

📝 Enhancement Note: The salary range is clearly defined. The benefits package is robust, with a strong emphasis on professional development (CPD time), work-life balance (generous leave, company closures), and employee wellbeing, which are attractive to professionals in demanding roles. The "approximately 40 hours per week" and mention of occasional in-person meetings in London clarify the expected time commitment and hybrid nature of the role for those considering it.

🎯 Team & Company Context

🏢 Company Culture

Industry: Education & Training / Professional Development. KnowledgeBrief operates within the professional development sector, focusing on evidence-based leadership, management, and specialist skill programmes, including apprenticeships. This industry demands continuous adaptation to evolving professional standards and learning technologies.

Company Size: Not explicitly stated, but the "Operations team" and "growing and evolving curriculum team" suggest a medium-sized organization with distinct functional departments. This size often allows for greater individual impact and cross-functional collaboration.

Founded: Over 20 years ago. This long history indicates stability, established expertise, and a deep understanding of the professional development market.

Team Structure:

• The role reports to the Curriculum Innovation Manager and works closely with the Digital Learning Team and the wider Operations function. This suggests a collaborative, project-oriented structure within the L&D division.

Methodology:

• Evidence-Based Learning: Programmes are grounded in academic insight combined with practical application.

• Innovative Platform: Utilizes a proprietary digital platform to deliver learning experiences.

• Values-Driven: Emphasizes authenticity, high-quality learning, and meaningful impact.

• Learner-Centric Approach: Focuses on supporting professionals to grow and achieve their development goals.

Company Website: https://knowledgebrief.com/

📝 Enhancement Note: The company culture is described as values-driven, focusing on learning, quality, and impact. This suggests an environment where process excellence, learner success, and continuous improvement are highly valued. The "Operations team" likely supports the core business delivery, making roles like this crucial for executing the company's educational mission efficiently.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level position (implied by the 2-5 years experience estimate and the nature of the responsibilities). It bridges the gap between individual contributor roles and potential leadership in curriculum or program management. The focus is on specialized skill development and delivery within a defined operational framework.

Reporting Structure: The role reports to a Curriculum Innovation Manager, indicating a clear line of management within the Learning & Development or Operations division. This structure provides guidance and oversight for curriculum development and coaching activities.

Operations Impact: This role directly impacts KnowledgeBrief's ability to deliver high-quality apprenticeship programs. Success in this role contributes to:

• Learner Outcomes: Directly influences apprentice success rates and skill acquisition.

• Program Quality: Enhances the reputation and effectiveness of the Service Designer apprenticeship.

• Operational Efficiency: Streamlines curriculum development and delivery processes.

• Client Satisfaction: Contributes to positive relationships with employers and learners.

Growth Opportunities:

• Specialization: Deepen expertise in Service Design curriculum development and adult education delivery.

• Leadership Potential: Progress into roles like Senior Course Developer, Curriculum Manager, or Head of Apprenticeships.

• Cross-Functional Exposure: Gain experience in digital learning, quality assurance, and employer relations within the operations framework.

• Continuous Professional Development (CPD): Leverage dedicated monthly CPD time for advanced certifications, new skill acquisition, or exploring emerging trends in service design and learning technology.

📝 Enhancement Note: The role offers a clear path for growth within the specialized field of operationalizing learning and development programs. The emphasis on CPD suggests a commitment to employee growth, which is a key attractor for ambitious operations professionals.

🌐 Work Environment

Office Type: Primarily Remote (UK-based). This offers significant flexibility and autonomy. However, the role requires occasional in-person meetings and workshops.

Office Location(s): Occasional in-person activities will take place in London, UK, facilitating face-to-face collaboration and workshop delivery.

Workspace Context:

• Remote Autonomy: The ability to manage one's own schedule and work environment, optimizing for productivity and work-life balance.

• Collaborative Tools: Expectation to utilize digital collaboration tools (e.g., video conferencing, shared documents, project management software) for team interaction and content development.

• In-Person Connection: Opportunities for face-to-face interaction in London for specific events, fostering stronger team cohesion and facilitating complex workshop dynamics.

• Professional Development Focus: Access to dedicated CPD time and resources supports a culture of continuous learning and skill application within the role.

Work Schedule: Full-time, approximately 40 hours per week. While remote, flexibility is expected to accommodate learner needs, employer reviews, and scheduled workshops, which may sometimes fall outside standard business hours. Adherence to defined processes and deadlines is key.

📝 Enhancement Note: The hybrid nature of the role is a key consideration. While remote-first provides flexibility, the requirement for occasional London-based activities means candidates must be willing and able to travel. This blend is common in operations roles that require both focused individual work and essential in-person collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit CV via BambooHR.

• Initial Screening: A preliminary review by the People & Culture Team to assess basic qualifications and fit.

• Interview Stage(s): Typically one or more interviews with the hiring team (likely including the Curriculum Innovation Manager) during the week commencing May 25th, 2026. Expect questions focusing on service design expertise, curriculum development experience, coaching methodology, and alignment with company values.

• Final Decision & Feedback: Notification of the outcome.

Portfolio Review Tips:

• Curriculum Examples: Be prepared to discuss specific examples of curriculum or training materials you've developed. Highlight the learning objectives, target audience, design choices, and any feedback received.

• Coaching Approach: Share case studies or anecdotes illustrating your coaching style. Emphasize how you assess needs, set goals, provide feedback, and track progress for professional development.

• Service Design Application: Be ready to articulate your process for projects involving user research, journey mapping, or prototyping. Focus on the problem, your approach, the tools used, and the impact achieved.

• Process Documentation: If you have examples of process maps, workflow diagrams, or SOPs you've created or improved, these can demonstrate your understanding of operational rigor.

• Alignment with Standards: Clearly articulate how your experience and approach align with the ST0894 Service Designer standard and the principles of adult learning.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions asking how you would handle specific situations, such as supporting a struggling apprentice, designing a module on a complex service design topic, or resolving a conflict during a tripartite review.

• Curriculum Design Task: You might be asked to outline a lesson plan or a module concept for a specific service design topic. Focus on structure, engagement, and alignment with learning objectives.

• Coaching Demonstration: Be prepared to briefly demonstrate your coaching style, perhaps through a role-play or by explaining your methodology for providing constructive feedback.

• Company Values: Prepare examples that demonstrate your alignment with KnowledgeBrief's values (authenticity, high-quality learning, meaningful impact, curiosity, ownership, collaboration).

📝 Enhancement Note: The interview process is structured, with multiple stages. The emphasis on "portfolio review" (even if not a formal submission requirement) and potential "challenge preparation" indicates that the hiring team will look for practical demonstration of skills and a structured approach to problem-solving and content creation, common in operations and L&D roles.

🛠 Tools & Technology Stack

Primary Tools (Inferred):

• Learning Management System (LMS): Proficiency with an LMS for content delivery, learner tracking, and course management will be essential, though the specific platform is not named.

• Video Conferencing Software: Tools like Zoom, Microsoft Teams, or similar for delivering virtual workshops and coaching sessions.

• Digital Collaboration Platforms: Google Workspace, Microsoft 365, or similar for document creation, sharing, and collaborative editing of learning materials.

• Presentation Software: PowerPoint, Google Slides, Keynote for creating workshop materials and presentations.

Analytics & Reporting:

• LMS Analytics: Ability to interpret data from the LMS to monitor learner progress, engagement, and completion rates.

• Spreadsheet Software: Advanced proficiency in Excel or Google Sheets for data analysis, record-keeping, and basic reporting.

CRM & Automation (Indirect Relevance):

• While not directly managing a CRM, understanding how apprenticeship data integrates with broader organizational systems might be beneficial. Familiarity with basic automation principles for streamlining administrative tasks is a plus.

📝 Enhancement Note: The technology stack is not explicitly detailed, but given the remote-first nature and the focus on digital learning, proficiency with standard remote collaboration and learning delivery tools is a given. The role requires an aptitude for learning new platforms quickly, typical for operations professionals.

👥 Team Culture & Values

Operations Values:

• Authenticity: Genuine approach to learning and development, fostering trust with learners and colleagues.

• High-Quality Learning: Commitment to delivering exceptional educational experiences that are impactful and evidence-based.

• Meaningful Impact: Focus on creating tangible benefits for learners, clients, and the organization through effective skill development.

• Curiosity: A drive to explore new ideas, methodologies, and technologies in service design and education.

• Ownership: Taking responsibility for tasks, projects, and learner outcomes, ensuring delivery with high standards.

• Collaboration: Working effectively with internal teams and external stakeholders to achieve shared goals.

Collaboration Style:

• Cross-Functional Integration: Expected to work seamlessly with curriculum innovation, digital learning, and broader operations teams, sharing insights and contributing to collective projects.

• Learner-Centric Feedback: Open to receiving and providing constructive feedback to continuously improve learning experiences and support learner journeys.

• Knowledge Sharing: A culture that encourages sharing best practices, innovative ideas, and lessons learned within the team and across the organization.

📝 Enhancement Note: The emphasis on values like "Authenticity," "High-Quality Learning," and "Meaningful Impact" suggests a culture that prioritizes ethical practices and tangible results. For an operations role, this translates to a focus on process integrity, learner success metrics, and delivering on organizational objectives with diligence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Remote & In-Person: Juggling the demands of a remote-first role with the necessity of occasional in-person meetings and workshops in London.

• Diverse Learner Needs: Adapting coaching and curriculum delivery to accommodate a range of apprentice backgrounds, experience levels, and learning styles within the Service Designer apprenticeship.

• Keeping Pace with Standards: Ensuring curriculum content remains current with the evolving ST0894 Service Designer standard and best practices in service design.

• Measuring Impact: Effectively demonstrating the real-world impact of the apprenticeship program on learner skills and workplace performance.

Learning & Development Opportunities:

• Service Design Evolution: Opportunities to stay abreast of the latest trends, tools, and methodologies in service design and user experience.

• Apprenticeship Framework Mastery: Deepening understanding of apprenticeship standards, EPA processes, and best practices in vocational education.

• Digital Pedagogy: Enhancing skills in designing and delivering effective online and blended learning experiences.

• Leadership Development: Potential to take on more complex projects, mentor junior team members, or move into leadership roles within curriculum or operations.

📝 Enhancement Note: The challenges presented are typical for roles that blend specialized expertise with operational delivery in a dynamic field. The growth opportunities are directly tied to continuous learning and potential career progression within the education and operations sectors.

💡 Interview Preparation

Strategy Questions:

• Curriculum Design: "Describe your process for developing a new module for a professional apprenticeship. How do you ensure it aligns with industry standards and learner needs?" (Focus on structured design, research, and iteration)

• Coaching Philosophy: "How do you approach coaching professionals who are learning new skills, particularly in a practical, workplace-based context like service design?" (Highlight your methodology, feedback techniques, and motivational strategies)

• Problem-Solving: "Imagine an apprentice is struggling to apply a core service design principle (e.g., journey mapping) in their workplace. How would you coach them through this challenge?" (Demonstrate empathy, diagnostic skills, and practical guidance)

Company & Culture Questions:

• Values Alignment: "Can you provide an example of a time you demonstrated authenticity, commitment to quality, or a focus on meaningful impact in your work?" (Prepare specific anecdotes that showcase your alignment with KnowledgeBrief's core values)

• Remote Collaboration: "How do you ensure effective collaboration and communication when working remotely with a distributed team?" (Discuss your preferred tools and strategies for staying connected and productive)

• Operational Understanding: "How do you see the role of curriculum development and skills coaching contributing to the overall operational success of an organization like KnowledgeBrief?" (Connect your role to broader business objectives, learner outcomes, and efficiency)

Portfolio Presentation Strategy:

• Highlight Impact: When discussing past projects, focus on the results and impact achieved, not just the tasks performed. Quantify outcomes where possible (e.g., "improved learner engagement by X%", "led to Y% increase in successful EPA attempts").

• Process Clarity: Clearly articulate the steps you took in curriculum design, coaching interventions, or service design projects. Show your methodical approach.

• Tool Proficiency: Be ready to mention the specific tools and platforms you've used for content creation, delivery, and collaboration.

• Conciseness: Present your strongest examples efficiently. Be prepared to delve deeper into specifics if asked, but start with a clear, impactful overview.

📝 Enhancement Note: The interview preparation guidance focuses on demonstrating practical skills, a structured approach, and alignment with company values. This is crucial for operations roles where execution and impact are paramount.

📌 Application Steps

To apply for this operations position:

• Submit your CV via BambooHR using the provided link.

• Portfolio Customization: If you have a formal portfolio, curate it to highlight examples most relevant to service design curriculum development, coaching delivery, and process documentation. If not, prepare specific examples of your work and experience to discuss during interviews.

• Resume Optimization: Tailor your resume to clearly articulate your experience in service design, curriculum creation, adult learning, and professional coaching. Use keywords from the job description and quantify your achievements where possible.

• Interview Preparation: Practice articulating your approach to curriculum design, coaching, and stakeholder management using the STAR method (Situation, Task, Action, Result). Be ready to discuss your understanding of apprenticeship standards and adult learning principles.

• Company Research: Familiarize yourself with KnowledgeBrief's mission, values, and existing programmes. Understand their approach to professional development and how your role contributes to their operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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